Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 30 days | 56% |
| GeorgeX | 8/10 | 61 days | 100% |
| Emma | 10/10 | 305 days | 97% |
| June Cormack | 7/10 | 457 days | 84% |
| Silene.arvinberod@gmail.com | 3/10 | 457 days | 49% |
| Anthony V | 9/10 | 702 days | 73% |
| Or | 10/10 | 730 days | 71% |
| Esther Lijesen | 5/10 | 730 days | 54% |
| V L Nelson | 9/10 | 761 days | 68% |
| RR | 8/10 | 792 days | 64% |
| AMR | 10/10 | 1126 days | 34% |
| Tash and Liam | 10/10 | 1432 days | 14% |
| Marn | 10/10 | 1432 days | 14% |
| Ying | 9/10 | 1552 days | 9% |
| Anna Swain | 9/10 | 1705 days | 6% |
| Justin | 9/10 | 1797 days | 5% |
| Ju | 9/10 | 1826 days | 5% |
| Pateke | 10/10 | 1857 days | 5% |
| Timothy Davies | 10/10 | 1918 days | 5% |
| Hclare | 10/10 | 1949 days | 5% |
| ScoutnIndi | 10/10 | 2071 days | 5% |
| Kate | 9/10 | 2102 days | 4% |
| Chelle | 10/10 | 2191 days | 4% |
| Dlg | 3/10 | 2222 days | 2% |
| Raphaele | 7/10 | 2253 days | 4% |
| Sunny | 9/10 | 2283 days | 4% |
| CJC | 10/10 | 2283 days | 4% |
| Angela | 9/10 | 2314 days | 4% |
| Daphne H | 9/10 | 2344 days | 4% |
| Pete | 10/10 | 2344 days | 4% |
| Mr&MrsGnu | 10/10 | 2467 days | 4% |
| WeiQiang Ng | 10/10 | 2467 days | 4% |
| Roth Nicks | 1/10 | 2467 days | 2% |
| BM | 6/10 | 2497 days | 3% |
| Michael McMahon | 10/10 | 2497 days | 4% |
| Graeme | 4/10 | 2497 days | 2% |
| wanchai anantikulchai | 5/10 | 2497 days | 3% |
| Will | 7/10 | 2528 days | 3% |
| Michael Stützle | 9/10 | 2528 days | 4% |
| Shira LA | 8/10 | 2556 days | 4% |
| Eversons | 6/10 | 2587 days | 3% |
| Audrey Wong | 10/10 | 2595 days | 4% |
| Katrina | 8/10 | 2617 days | 3% |
| Paul and Paula | 7/10 | 2623 days | 3% |
| Nadene Wheatley | 7/10 | 2644 days | 3% |
| Pam Rule | 10/10 | 2675 days | 3% |
| Jo Jardine | 10/10 | 2725 days | 3% |
| Laureen Trainer | 8/10 | 2816 days | 3% |
| Brett King | 8/10 | 2831 days | 3% |
| Belinda Clarke | 8/10 | 2866 days | 3% |
| P Stiller-Johnson | 10/10 | 2869 days | 3% |
| Kenny Werink | 1/10 | 2871 days | 1% |
| Sylvie Meganck | 6/10 | 2892 days | 3% |
| Jesse Kruithoed | 9/10 | 2902 days | 3% |
| Jude Ong | 10/10 | 3012 days | 3% |
| James Richmond | 3/10 | 3026 days | 1% |
| Mike Guest | 10/10 | 3032 days | 3% |
| Amy Yates | 9/10 | 3071 days | 3% |
| Shelley Hancox | 9/10 | 3121 days | 2% |
| Liz Cave | 10/10 | 3126 days | 2% |
| Jessica Stokes | 10/10 | 3127 days | 2% |
| Marene Fu | 10/10 | 3169 days | 2% |
| María del Carmen Escandell | 9/10 | 3190 days | 2% |
| Estelle Daniel | 10/10 | 3260 days | 2% |
| Staffan Johansson | 8/10 | 3269 days | 2% |
| Glinys Weller | 8/10 | 3304 days | 2% |
| Allyson Taylor | 7/10 | 3617 days | 1% |
| Alistair Millward | 9/10 | 3620 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3623 days | 1% |
| Andrew Cruickshank | 10/10 | 3623 days | 1% |
| Jess Rose | 9/10 | 3651 days | 1% |
| Silke | 7/10 | 3665 days | 1% |
| Syed Riyazuddin | 7/10 | 3743 days | 1% |
| Andrew Kermode | 10/10 | 3867 days | 1% |
| Fabian Rodriguez | 10/10 | 3897 days | 1% |
| Patricia Revel | 8/10 | 3959 days | 1% |
| Matt Weston | 7/10 | 3972 days | 1% |
| David Spindler | 7/10 | 3989 days | 1% |
| Daniel Robledo | 7/10 | 3990 days | 1% |
| Maria Camen Santos Lopez | 7/10 | 3990 days | 1% |
| Frank Jensen | 9/10 | 4004 days | 1% |
| Matusala Habtemariam | 9/10 | 4013 days | 1% |
| Joy Lambez | 10/10 | 4014 days | 1% |
| Michael Sheridan | 9/10 | 4029 days | 1% |
| Ariadna & Omer | 7/10 | 4079 days | 1% |
| andrewmh | 9/10 | 4079 days | 1% |
| Alex | 1/10 | 4232 days | 0% |
| Grantygrant | 7/10 | 4323 days | 0% |
| Raelene Vine | 8/10 | 4354 days | 0% |
| doepie277 | 7/10 | 4413 days | 1% |
| Hanneke P | 8/10 | 4413 days | 1% |
| Karin Genyn | 10/10 | 4430 days | 1% |
| Stephanie Levepue | 8/10 | 4448 days | 1% |
| Oliver Kalmbach | 3/10 | 4453 days | 1% |
| Nicholas I Allen | 10/10 | 4474 days | 1% |
| David | 10/10 | 4474 days | 1% |
| Cathyd07 | 10/10 | 4535 days | 1% |
| Tjw | 9/10 | 4597 days | 1% |
| sueadegizmo | 9/10 | 4627 days | 1% |
| Christina Bruellhardt | 10/10 | 4701 days | 1% |
| Andreas Schacke | 5/10 | 4704 days | 1% |
| M Robinson | 10/10 | 4715 days | 1% |
| Volker | 9/10 | 4728 days | 1% |
| Sabine & Stefan | 10/10 | 4732 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4735 days | 1% |
| Horst Langstein | 8/10 | 4741 days | 1% |
| jeanolivier3 | 1/10 | 4748 days | 0% |
| CMJ | 9/10 | 4779 days | 1% |
| Ray Coombe | 10/10 | 4822 days | 1% |
| neilqecosse | 9/10 | 4840 days | 1% |
| qofd | 9/10 | 5024 days | 1% |
| Sean Brownell | 9/10 | 5054 days | 1% |
| Prideaux | 8/10 | 5064 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5064 days | 1% |
| Chris Forrest | 9/10 | 5064 days | 1% |
| Hanggi | 10/10 | 5065 days | 1% |
| Ray Banham | 10/10 | 5065 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5069 days | 1% |
| Coral Last | 7/10 | 5071 days | 1% |
| T Lipscombe | 9/10 | 5077 days | 1% |
| Tricia Goggin | 9/10 | 5077 days | 1% |
| Mannebach & Siejert | 8/10 | 5082 days | 1% |
| Caroline Sheridan | 10/10 | 5089 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5095 days | 1% |
| Andy | 9/10 | 5100 days | 1% |
| Maite Severins | 8/10 | 5104 days | 1% |
| Derek Archibald | 8/10 | 5106 days | 1% |
| Leslie Aldridge | 7/10 | 5106 days | 1% |
| Ewald Waldner | 9/10 | 5109 days | 1% |
| Augelika Berugard | 7/10 | 5112 days | 1% |
| Versteeg | 9/10 | 5371 days | 1% |
| nuwee | 10/10 | 5419 days | 1% |
| Stephen M | 9/10 | 5431 days | 1% |
| s_butler | 10/10 | 5438 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5438 days | 1% |
| Benedict Fluthman | 8/10 | 5440 days | 1% |
| Ingrid Zell | 9/10 | 5441 days | 1% |
| Westermann | 10/10 | 5441 days | 1% |
| Peter G | 8/10 | 5444 days | 1% |
| Ian Watson | 10/10 | 5451 days | 1% |
| Jackie | 8/10 | 5469 days | 1% |
| Schygulla | 9/10 | 5470 days | 1% |
| Lasse Olesen | 8/10 | 5471 days | 1% |
| Sinjc Grude | 8/10 | 5475 days | 1% |
| Frances Hay | 8/10 | 5477 days | 1% |
| Diane Chapple | 8/10 | 5477 days | 1% |
| Anne Fri | 10/10 | 5477 days | 1% |
| nigelst | 9/10 | 5484 days | 1% |
| Stephanie K | 8/10 | 5491 days | 1% |
| Jennifer Templeton | 8/10 | 5495 days | 1% |
| Susi Schoetzler | 9/10 | 5498 days | 1% |
| sophiep | 9/10 | 5524 days | 1% |
| simonbo | 9/10 | 5524 days | 1% |
| tanh | 9/10 | 5525 days | 1% |
| marijad | 10/10 | 5528 days | 1% |
| alasiac | 10/10 | 5540 days | 1% |
| Eimear Doyle | 8/10 | 5552 days | 1% |
| X Neils | 7/10 | 5562 days | 1% |
| hellami | 9/10 | 5570 days | 1% |
| SandyS | 10/10 | 5662 days | 1% |
| Andrea | 9/10 | 5704 days | 1% |
| SSheil | 9/10 | 5772 days | 1% |
| JohannaB | 9/10 | 5803 days | 1% |
| Dirk | 9/10 | 5827 days | 1% |
| Doll | 9/10 | 5831 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.54% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 26 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 23 | -0.48% |
| 24 | -0.50% |
| 25 | -0.52% |
| 26 | -0.54% |
| 27 | -0.56% |
| 28 | -0.58% |
| 29 | -0.60% |
| … | … |
Balancing Adjustment
3.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.