G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 341 days | 56% |
| GeorgeX | 8/10 | 372 days | 100% |
| Emma | 10/10 | 616 days | 87% |
| June Cormack | 7/10 | 768 days | 68% |
| Silene.arvinberod@gmail.com | 3/10 | 768 days | 40% |
| Anthony V | 9/10 | 1013 days | 47% |
| Or | 10/10 | 1041 days | 44% |
| Esther Lijesen | 5/10 | 1041 days | 34% |
| V L Nelson | 9/10 | 1072 days | 41% |
| RR | 8/10 | 1103 days | 38% |
| AMR | 10/10 | 1437 days | 15% |
| Tash and Liam | 10/10 | 1743 days | 6% |
| Marn | 10/10 | 1743 days | 6% |
| Ying | 9/10 | 1863 days | 5% |
| Anna Swain | 9/10 | 2016 days | 5% |
| Justin | 9/10 | 2108 days | 5% |
| Ju | 9/10 | 2137 days | 5% |
| Pateke | 10/10 | 2168 days | 5% |
| Timothy Davies | 10/10 | 2229 days | 5% |
| Hclare | 10/10 | 2260 days | 5% |
| ScoutnIndi | 10/10 | 2382 days | 4% |
| Kate | 9/10 | 2413 days | 4% |
| Chelle | 10/10 | 2502 days | 4% |
| Dlg | 3/10 | 2533 days | 2% |
| Raphaele | 7/10 | 2564 days | 4% |
| Sunny | 9/10 | 2594 days | 4% |
| CJC | 10/10 | 2594 days | 4% |
| Angela | 9/10 | 2625 days | 4% |
| Daphne H | 9/10 | 2655 days | 4% |
| Pete | 10/10 | 2655 days | 4% |
| Mr&MrsGnu | 10/10 | 2778 days | 3% |
| WeiQiang Ng | 10/10 | 2778 days | 3% |
| Roth Nicks | 1/10 | 2778 days | 1% |
| BM | 6/10 | 2808 days | 3% |
| Michael McMahon | 10/10 | 2808 days | 3% |
| Graeme | 4/10 | 2808 days | 2% |
| wanchai anantikulchai | 5/10 | 2808 days | 3% |
| Will | 7/10 | 2839 days | 3% |
| Michael Stützle | 9/10 | 2839 days | 3% |
| Shira LA | 8/10 | 2867 days | 3% |
| Eversons | 6/10 | 2898 days | 3% |
| Audrey Wong | 10/10 | 2906 days | 3% |
| Katrina | 8/10 | 2928 days | 3% |
| Paul and Paula | 7/10 | 2934 days | 3% |
| Nadene Wheatley | 7/10 | 2955 days | 3% |
| Pam Rule | 10/10 | 2986 days | 3% |
| Jo Jardine | 10/10 | 3036 days | 3% |
| Laureen Trainer | 8/10 | 3127 days | 3% |
| Brett King | 8/10 | 3142 days | 3% |
| Belinda Clarke | 8/10 | 3177 days | 2% |
| P Stiller-Johnson | 10/10 | 3180 days | 3% |
| Kenny Werink | 1/10 | 3182 days | 1% |
| Sylvie Meganck | 6/10 | 3203 days | 2% |
| Jesse Kruithoed | 9/10 | 3213 days | 2% |
| Jude Ong | 10/10 | 3323 days | 2% |
| James Richmond | 3/10 | 3337 days | 1% |
| Mike Guest | 10/10 | 3343 days | 2% |
| Amy Yates | 9/10 | 3382 days | 2% |
| Shelley Hancox | 9/10 | 3432 days | 2% |
| Liz Cave | 10/10 | 3437 days | 2% |
| Jessica Stokes | 10/10 | 3438 days | 2% |
| Marene Fu | 10/10 | 3480 days | 2% |
| María del Carmen Escandell | 9/10 | 3501 days | 2% |
| Estelle Daniel | 10/10 | 3571 days | 2% |
| Staffan Johansson | 8/10 | 3580 days | 2% |
| Glinys Weller | 8/10 | 3615 days | 2% |
| Allyson Taylor | 7/10 | 3928 days | 1% |
| Alistair Millward | 9/10 | 3931 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3934 days | 1% |
| Andrew Cruickshank | 10/10 | 3934 days | 1% |
| Jess Rose | 9/10 | 3962 days | 1% |
| Silke | 7/10 | 3976 days | 1% |
| Syed Riyazuddin | 7/10 | 4054 days | 1% |
| Andrew Kermode | 10/10 | 4178 days | 0% |
| Fabian Rodriguez | 10/10 | 4208 days | 0% |
| Patricia Revel | 8/10 | 4270 days | 0% |
| Matt Weston | 7/10 | 4283 days | 0% |
| David Spindler | 7/10 | 4300 days | 0% |
| Daniel Robledo | 7/10 | 4301 days | 0% |
| Maria Camen Santos Lopez | 7/10 | 4301 days | 0% |
| Frank Jensen | 9/10 | 4315 days | 0% |
| Matusala Habtemariam | 9/10 | 4324 days | 0% |
| Joy Lambez | 10/10 | 4325 days | 0% |
| Michael Sheridan | 9/10 | 4340 days | 0% |
| Ariadna & Omer | 7/10 | 4390 days | 1% |
| andrewmh | 9/10 | 4390 days | 1% |
| Alex | 1/10 | 4543 days | 0% |
| Grantygrant | 7/10 | 4634 days | 1% |
| Raelene Vine | 8/10 | 4665 days | 1% |
| doepie277 | 7/10 | 4724 days | 1% |
| Hanneke P | 8/10 | 4724 days | 1% |
| Karin Genyn | 10/10 | 4741 days | 1% |
| Stephanie Levepue | 8/10 | 4759 days | 1% |
| Oliver Kalmbach | 3/10 | 4764 days | 1% |
| Nicholas I Allen | 10/10 | 4785 days | 1% |
| David | 10/10 | 4785 days | 1% |
| Cathyd07 | 10/10 | 4846 days | 1% |
| Tjw | 9/10 | 4908 days | 1% |
| sueadegizmo | 9/10 | 4938 days | 1% |
| Christina Bruellhardt | 10/10 | 5012 days | 1% |
| Andreas Schacke | 5/10 | 5015 days | 1% |
| M Robinson | 10/10 | 5026 days | 1% |
| Volker | 9/10 | 5039 days | 1% |
| Sabine & Stefan | 10/10 | 5043 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 5046 days | 1% |
| Horst Langstein | 8/10 | 5052 days | 1% |
| jeanolivier3 | 1/10 | 5059 days | 0% |
| CMJ | 9/10 | 5090 days | 1% |
| Ray Coombe | 10/10 | 5133 days | 1% |
| neilqecosse | 9/10 | 5151 days | 1% |
| qofd | 9/10 | 5335 days | 1% |
| Sean Brownell | 9/10 | 5365 days | 1% |
| Prideaux | 8/10 | 5375 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5375 days | 1% |
| Chris Forrest | 9/10 | 5375 days | 1% |
| Hanggi | 10/10 | 5376 days | 1% |
| Ray Banham | 10/10 | 5376 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5380 days | 1% |
| Coral Last | 7/10 | 5382 days | 1% |
| T Lipscombe | 9/10 | 5388 days | 1% |
| Tricia Goggin | 9/10 | 5388 days | 1% |
| Mannebach & Siejert | 8/10 | 5393 days | 1% |
| Caroline Sheridan | 10/10 | 5400 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5406 days | 1% |
| Andy | 9/10 | 5411 days | 1% |
| Maite Severins | 8/10 | 5415 days | 1% |
| Derek Archibald | 8/10 | 5417 days | 1% |
| Leslie Aldridge | 7/10 | 5417 days | 1% |
| Ewald Waldner | 9/10 | 5420 days | 1% |
| Augelika Berugard | 7/10 | 5423 days | 1% |
| Versteeg | 9/10 | 5682 days | 1% |
| nuwee | 10/10 | 5730 days | 1% |
| Stephen M | 9/10 | 5742 days | 1% |
| s_butler | 10/10 | 5749 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5749 days | 1% |
| Benedict Fluthman | 8/10 | 5751 days | 1% |
| Ingrid Zell | 9/10 | 5752 days | 1% |
| Westermann | 10/10 | 5752 days | 1% |
| Peter G | 8/10 | 5755 days | 1% |
| Ian Watson | 10/10 | 5762 days | 1% |
| Jackie | 8/10 | 5780 days | 1% |
| Schygulla | 9/10 | 5781 days | 1% |
| Lasse Olesen | 8/10 | 5782 days | 1% |
| Sinjc Grude | 8/10 | 5786 days | 1% |
| Frances Hay | 8/10 | 5788 days | 1% |
| Diane Chapple | 8/10 | 5788 days | 1% |
| Anne Fri | 10/10 | 5788 days | 1% |
| nigelst | 9/10 | 5795 days | 1% |
| Stephanie K | 8/10 | 5802 days | 1% |
| Jennifer Templeton | 8/10 | 5806 days | 1% |
| Susi Schoetzler | 9/10 | 5809 days | 1% |
| sophiep | 9/10 | 5835 days | 1% |
| simonbo | 9/10 | 5835 days | 1% |
| tanh | 9/10 | 5836 days | 1% |
| marijad | 10/10 | 5839 days | 1% |
| alasiac | 10/10 | 5851 days | 1% |
| Eimear Doyle | 8/10 | 5863 days | 1% |
| X Neils | 7/10 | 5873 days | 1% |
| hellami | 9/10 | 5881 days | 1% |
| SandyS | 10/10 | 5973 days | 1% |
| Andrea | 9/10 | 6015 days | 1% |
| SSheil | 9/10 | 6083 days | 1% |
| JohannaB | 9/10 | 6114 days | 1% |
| Dirk | 9/10 | 6138 days | 1% |
| Doll | 9/10 | 6142 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
4.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.