Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 94 days | 56% |
| GeorgeX | 8/10 | 125 days | 100% |
| Emma | 10/10 | 369 days | 95% |
| June Cormack | 7/10 | 521 days | 81% |
| Silene.arvinberod@gmail.com | 3/10 | 521 days | 47% |
| Anthony V | 9/10 | 766 days | 68% |
| Or | 10/10 | 794 days | 66% |
| Esther Lijesen | 5/10 | 794 days | 50% |
| V L Nelson | 9/10 | 825 days | 62% |
| RR | 8/10 | 856 days | 59% |
| AMR | 10/10 | 1190 days | 29% |
| Tash and Liam | 10/10 | 1496 days | 11% |
| Marn | 10/10 | 1496 days | 11% |
| Ying | 9/10 | 1616 days | 8% |
| Anna Swain | 9/10 | 1769 days | 5% |
| Justin | 9/10 | 1861 days | 5% |
| Ju | 9/10 | 1890 days | 5% |
| Pateke | 10/10 | 1921 days | 5% |
| Timothy Davies | 10/10 | 1982 days | 5% |
| Hclare | 10/10 | 2013 days | 5% |
| ScoutnIndi | 10/10 | 2135 days | 4% |
| Kate | 9/10 | 2166 days | 4% |
| Chelle | 10/10 | 2255 days | 4% |
| Dlg | 3/10 | 2286 days | 2% |
| Raphaele | 7/10 | 2317 days | 4% |
| Sunny | 9/10 | 2347 days | 4% |
| CJC | 10/10 | 2347 days | 4% |
| Angela | 9/10 | 2378 days | 4% |
| Daphne H | 9/10 | 2408 days | 4% |
| Pete | 10/10 | 2408 days | 4% |
| Mr&MrsGnu | 10/10 | 2531 days | 4% |
| WeiQiang Ng | 10/10 | 2531 days | 4% |
| Roth Nicks | 1/10 | 2531 days | 1% |
| BM | 6/10 | 2561 days | 3% |
| Michael McMahon | 10/10 | 2561 days | 4% |
| Graeme | 4/10 | 2561 days | 2% |
| wanchai anantikulchai | 5/10 | 2561 days | 3% |
| Will | 7/10 | 2592 days | 3% |
| Michael Stützle | 9/10 | 2592 days | 3% |
| Shira LA | 8/10 | 2620 days | 3% |
| Eversons | 6/10 | 2651 days | 3% |
| Audrey Wong | 10/10 | 2659 days | 3% |
| Katrina | 8/10 | 2681 days | 3% |
| Paul and Paula | 7/10 | 2687 days | 3% |
| Nadene Wheatley | 7/10 | 2708 days | 3% |
| Pam Rule | 10/10 | 2739 days | 3% |
| Jo Jardine | 10/10 | 2789 days | 3% |
| Laureen Trainer | 8/10 | 2880 days | 3% |
| Brett King | 8/10 | 2895 days | 3% |
| Belinda Clarke | 8/10 | 2930 days | 3% |
| P Stiller-Johnson | 10/10 | 2933 days | 3% |
| Kenny Werink | 1/10 | 2935 days | 1% |
| Sylvie Meganck | 6/10 | 2956 days | 2% |
| Jesse Kruithoed | 9/10 | 2966 days | 3% |
| Jude Ong | 10/10 | 3076 days | 3% |
| James Richmond | 3/10 | 3090 days | 1% |
| Mike Guest | 10/10 | 3096 days | 3% |
| Amy Yates | 9/10 | 3135 days | 2% |
| Shelley Hancox | 9/10 | 3185 days | 2% |
| Liz Cave | 10/10 | 3190 days | 2% |
| Jessica Stokes | 10/10 | 3191 days | 2% |
| Marene Fu | 10/10 | 3233 days | 2% |
| María del Carmen Escandell | 9/10 | 3254 days | 2% |
| Estelle Daniel | 10/10 | 3324 days | 2% |
| Staffan Johansson | 8/10 | 3333 days | 2% |
| Glinys Weller | 8/10 | 3368 days | 2% |
| Allyson Taylor | 7/10 | 3681 days | 1% |
| Alistair Millward | 9/10 | 3684 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3687 days | 1% |
| Andrew Cruickshank | 10/10 | 3687 days | 1% |
| Jess Rose | 9/10 | 3715 days | 1% |
| Silke | 7/10 | 3729 days | 1% |
| Syed Riyazuddin | 7/10 | 3807 days | 1% |
| Andrew Kermode | 10/10 | 3931 days | 1% |
| Fabian Rodriguez | 10/10 | 3961 days | 1% |
| Patricia Revel | 8/10 | 4023 days | 1% |
| Matt Weston | 7/10 | 4036 days | 1% |
| David Spindler | 7/10 | 4053 days | 1% |
| Daniel Robledo | 7/10 | 4054 days | 1% |
| Maria Camen Santos Lopez | 7/10 | 4054 days | 1% |
| Frank Jensen | 9/10 | 4068 days | 1% |
| Matusala Habtemariam | 9/10 | 4077 days | 1% |
| Joy Lambez | 10/10 | 4078 days | 1% |
| Michael Sheridan | 9/10 | 4093 days | 1% |
| Ariadna & Omer | 7/10 | 4143 days | 0% |
| andrewmh | 9/10 | 4143 days | 0% |
| Alex | 1/10 | 4296 days | 0% |
| Grantygrant | 7/10 | 4387 days | 1% |
| Raelene Vine | 8/10 | 4418 days | 1% |
| doepie277 | 7/10 | 4477 days | 1% |
| Hanneke P | 8/10 | 4477 days | 1% |
| Karin Genyn | 10/10 | 4494 days | 1% |
| Stephanie Levepue | 8/10 | 4512 days | 1% |
| Oliver Kalmbach | 3/10 | 4517 days | 0% |
| Nicholas I Allen | 10/10 | 4538 days | 1% |
| David | 10/10 | 4538 days | 1% |
| Cathyd07 | 10/10 | 4599 days | 1% |
| Tjw | 9/10 | 4661 days | 1% |
| sueadegizmo | 9/10 | 4691 days | 1% |
| Christina Bruellhardt | 10/10 | 4765 days | 1% |
| Andreas Schacke | 5/10 | 4768 days | 1% |
| M Robinson | 10/10 | 4779 days | 1% |
| Volker | 9/10 | 4792 days | 1% |
| Sabine & Stefan | 10/10 | 4796 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4799 days | 1% |
| Horst Langstein | 8/10 | 4805 days | 1% |
| jeanolivier3 | 1/10 | 4812 days | 0% |
| CMJ | 9/10 | 4843 days | 1% |
| Ray Coombe | 10/10 | 4886 days | 1% |
| neilqecosse | 9/10 | 4904 days | 1% |
| qofd | 9/10 | 5088 days | 1% |
| Sean Brownell | 9/10 | 5118 days | 1% |
| Prideaux | 8/10 | 5128 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5128 days | 1% |
| Chris Forrest | 9/10 | 5128 days | 1% |
| Hanggi | 10/10 | 5129 days | 1% |
| Ray Banham | 10/10 | 5129 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5133 days | 1% |
| Coral Last | 7/10 | 5135 days | 1% |
| T Lipscombe | 9/10 | 5141 days | 1% |
| Tricia Goggin | 9/10 | 5141 days | 1% |
| Mannebach & Siejert | 8/10 | 5146 days | 1% |
| Caroline Sheridan | 10/10 | 5153 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5159 days | 1% |
| Andy | 9/10 | 5164 days | 1% |
| Maite Severins | 8/10 | 5168 days | 1% |
| Derek Archibald | 8/10 | 5170 days | 1% |
| Leslie Aldridge | 7/10 | 5170 days | 1% |
| Ewald Waldner | 9/10 | 5173 days | 1% |
| Augelika Berugard | 7/10 | 5176 days | 1% |
| Versteeg | 9/10 | 5435 days | 1% |
| nuwee | 10/10 | 5483 days | 1% |
| Stephen M | 9/10 | 5495 days | 1% |
| s_butler | 10/10 | 5502 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5502 days | 1% |
| Benedict Fluthman | 8/10 | 5504 days | 1% |
| Ingrid Zell | 9/10 | 5505 days | 1% |
| Westermann | 10/10 | 5505 days | 1% |
| Peter G | 8/10 | 5508 days | 1% |
| Ian Watson | 10/10 | 5515 days | 1% |
| Jackie | 8/10 | 5533 days | 1% |
| Schygulla | 9/10 | 5534 days | 1% |
| Lasse Olesen | 8/10 | 5535 days | 1% |
| Sinjc Grude | 8/10 | 5539 days | 1% |
| Frances Hay | 8/10 | 5541 days | 1% |
| Diane Chapple | 8/10 | 5541 days | 1% |
| Anne Fri | 10/10 | 5541 days | 1% |
| nigelst | 9/10 | 5548 days | 1% |
| Stephanie K | 8/10 | 5555 days | 1% |
| Jennifer Templeton | 8/10 | 5559 days | 1% |
| Susi Schoetzler | 9/10 | 5562 days | 1% |
| sophiep | 9/10 | 5588 days | 1% |
| simonbo | 9/10 | 5588 days | 1% |
| tanh | 9/10 | 5589 days | 1% |
| marijad | 10/10 | 5592 days | 1% |
| alasiac | 10/10 | 5604 days | 1% |
| Eimear Doyle | 8/10 | 5616 days | 1% |
| X Neils | 7/10 | 5626 days | 1% |
| hellami | 9/10 | 5634 days | 1% |
| SandyS | 10/10 | 5726 days | 1% |
| Andrea | 9/10 | 5768 days | 1% |
| SSheil | 9/10 | 5836 days | 1% |
| JohannaB | 9/10 | 5867 days | 1% |
| Dirk | 9/10 | 5891 days | 1% |
| Doll | 9/10 | 5895 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.65% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 90 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 87 | -1.59% |
| 88 | -1.61% |
| 89 | -1.63% |
| 90 | -1.65% |
| 91 | -1.67% |
| 92 | -1.69% |
| 93 | -1.70% |
| … | … |
Balancing Adjustment
3.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.