Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 71 days | 56% |
| GeorgeX | 8/10 | 102 days | 100% |
| Emma | 10/10 | 346 days | 96% |
| June Cormack | 7/10 | 498 days | 82% |
| Silene.arvinberod@gmail.com | 3/10 | 498 days | 48% |
| Anthony V | 9/10 | 743 days | 70% |
| Or | 10/10 | 771 days | 68% |
| Esther Lijesen | 5/10 | 771 days | 52% |
| V L Nelson | 9/10 | 802 days | 64% |
| RR | 8/10 | 833 days | 61% |
| AMR | 10/10 | 1167 days | 30% |
| Tash and Liam | 10/10 | 1473 days | 12% |
| Marn | 10/10 | 1473 days | 12% |
| Ying | 9/10 | 1593 days | 8% |
| Anna Swain | 9/10 | 1745 days | 5% |
| Justin | 9/10 | 1838 days | 5% |
| Ju | 9/10 | 1867 days | 5% |
| Pateke | 10/10 | 1898 days | 5% |
| Timothy Davies | 10/10 | 1959 days | 5% |
| Hclare | 10/10 | 1990 days | 5% |
| ScoutnIndi | 10/10 | 2111 days | 5% |
| Kate | 9/10 | 2142 days | 4% |
| Chelle | 10/10 | 2232 days | 4% |
| Dlg | 3/10 | 2263 days | 2% |
| Raphaele | 7/10 | 2294 days | 4% |
| Sunny | 9/10 | 2324 days | 4% |
| CJC | 10/10 | 2324 days | 4% |
| Angela | 9/10 | 2355 days | 4% |
| Daphne H | 9/10 | 2384 days | 4% |
| Pete | 10/10 | 2384 days | 4% |
| Mr&MrsGnu | 10/10 | 2507 days | 4% |
| WeiQiang Ng | 10/10 | 2507 days | 4% |
| Roth Nicks | 1/10 | 2507 days | 1% |
| BM | 6/10 | 2538 days | 3% |
| Michael McMahon | 10/10 | 2538 days | 4% |
| Graeme | 4/10 | 2538 days | 2% |
| wanchai anantikulchai | 5/10 | 2538 days | 3% |
| Will | 7/10 | 2569 days | 3% |
| Michael Stützle | 9/10 | 2569 days | 4% |
| Shira LA | 8/10 | 2597 days | 3% |
| Eversons | 6/10 | 2628 days | 3% |
| Audrey Wong | 10/10 | 2636 days | 3% |
| Katrina | 8/10 | 2658 days | 3% |
| Paul and Paula | 7/10 | 2664 days | 3% |
| Nadene Wheatley | 7/10 | 2685 days | 3% |
| Pam Rule | 10/10 | 2716 days | 3% |
| Jo Jardine | 10/10 | 2765 days | 3% |
| Laureen Trainer | 8/10 | 2856 days | 3% |
| Brett King | 8/10 | 2872 days | 3% |
| Belinda Clarke | 8/10 | 2907 days | 3% |
| P Stiller-Johnson | 10/10 | 2910 days | 3% |
| Kenny Werink | 1/10 | 2912 days | 1% |
| Sylvie Meganck | 6/10 | 2933 days | 2% |
| Jesse Kruithoed | 9/10 | 2943 days | 3% |
| Jude Ong | 10/10 | 3053 days | 3% |
| James Richmond | 3/10 | 3067 days | 1% |
| Mike Guest | 10/10 | 3073 days | 3% |
| Amy Yates | 9/10 | 3111 days | 2% |
| Shelley Hancox | 9/10 | 3161 days | 2% |
| Liz Cave | 10/10 | 3166 days | 2% |
| Jessica Stokes | 10/10 | 3167 days | 2% |
| Marene Fu | 10/10 | 3209 days | 2% |
| María del Carmen Escandell | 9/10 | 3230 days | 2% |
| Estelle Daniel | 10/10 | 3301 days | 2% |
| Staffan Johansson | 8/10 | 3310 days | 2% |
| Glinys Weller | 8/10 | 3345 days | 2% |
| Allyson Taylor | 7/10 | 3658 days | 1% |
| Alistair Millward | 9/10 | 3661 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3664 days | 1% |
| Andrew Cruickshank | 10/10 | 3664 days | 1% |
| Jess Rose | 9/10 | 3692 days | 1% |
| Silke | 7/10 | 3706 days | 1% |
| Syed Riyazuddin | 7/10 | 3784 days | 1% |
| Andrew Kermode | 10/10 | 3907 days | 1% |
| Fabian Rodriguez | 10/10 | 3937 days | 1% |
| Patricia Revel | 8/10 | 4000 days | 1% |
| Matt Weston | 7/10 | 4013 days | 1% |
| David Spindler | 7/10 | 4030 days | 1% |
| Daniel Robledo | 7/10 | 4031 days | 1% |
| Maria Camen Santos Lopez | 7/10 | 4031 days | 1% |
| Frank Jensen | 9/10 | 4045 days | 1% |
| Matusala Habtemariam | 9/10 | 4054 days | 1% |
| Joy Lambez | 10/10 | 4055 days | 1% |
| Michael Sheridan | 9/10 | 4070 days | 1% |
| Ariadna & Omer | 7/10 | 4120 days | 0% |
| andrewmh | 9/10 | 4120 days | 0% |
| Alex | 1/10 | 4272 days | 0% |
| Grantygrant | 7/10 | 4364 days | 0% |
| Raelene Vine | 8/10 | 4395 days | 1% |
| doepie277 | 7/10 | 4454 days | 1% |
| Hanneke P | 8/10 | 4454 days | 1% |
| Karin Genyn | 10/10 | 4471 days | 1% |
| Stephanie Levepue | 8/10 | 4489 days | 1% |
| Oliver Kalmbach | 3/10 | 4494 days | 1% |
| Nicholas I Allen | 10/10 | 4515 days | 1% |
| David | 10/10 | 4515 days | 1% |
| Cathyd07 | 10/10 | 4575 days | 1% |
| Tjw | 9/10 | 4637 days | 1% |
| sueadegizmo | 9/10 | 4667 days | 1% |
| Christina Bruellhardt | 10/10 | 4742 days | 1% |
| Andreas Schacke | 5/10 | 4745 days | 1% |
| M Robinson | 10/10 | 4756 days | 1% |
| Volker | 9/10 | 4769 days | 1% |
| Sabine & Stefan | 10/10 | 4773 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4776 days | 1% |
| Horst Langstein | 8/10 | 4782 days | 1% |
| jeanolivier3 | 1/10 | 4789 days | 0% |
| CMJ | 9/10 | 4820 days | 1% |
| Ray Coombe | 10/10 | 4863 days | 1% |
| neilqecosse | 9/10 | 4881 days | 1% |
| qofd | 9/10 | 5064 days | 1% |
| Sean Brownell | 9/10 | 5095 days | 1% |
| Prideaux | 8/10 | 5105 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5105 days | 1% |
| Chris Forrest | 9/10 | 5105 days | 1% |
| Hanggi | 10/10 | 5106 days | 1% |
| Ray Banham | 10/10 | 5106 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5110 days | 1% |
| Coral Last | 7/10 | 5112 days | 1% |
| T Lipscombe | 9/10 | 5118 days | 1% |
| Tricia Goggin | 9/10 | 5118 days | 1% |
| Mannebach & Siejert | 8/10 | 5123 days | 1% |
| Caroline Sheridan | 10/10 | 5130 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5136 days | 1% |
| Andy | 9/10 | 5141 days | 1% |
| Maite Severins | 8/10 | 5145 days | 1% |
| Derek Archibald | 8/10 | 5147 days | 1% |
| Leslie Aldridge | 7/10 | 5147 days | 1% |
| Ewald Waldner | 9/10 | 5150 days | 1% |
| Augelika Berugard | 7/10 | 5153 days | 1% |
| Versteeg | 9/10 | 5411 days | 1% |
| nuwee | 10/10 | 5460 days | 1% |
| Stephen M | 9/10 | 5472 days | 1% |
| s_butler | 10/10 | 5479 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5479 days | 1% |
| Benedict Fluthman | 8/10 | 5481 days | 1% |
| Ingrid Zell | 9/10 | 5482 days | 1% |
| Westermann | 10/10 | 5482 days | 1% |
| Peter G | 8/10 | 5485 days | 1% |
| Ian Watson | 10/10 | 5492 days | 1% |
| Jackie | 8/10 | 5510 days | 1% |
| Schygulla | 9/10 | 5511 days | 1% |
| Lasse Olesen | 8/10 | 5512 days | 1% |
| Sinjc Grude | 8/10 | 5516 days | 1% |
| Frances Hay | 8/10 | 5518 days | 1% |
| Diane Chapple | 8/10 | 5518 days | 1% |
| Anne Fri | 10/10 | 5518 days | 1% |
| nigelst | 9/10 | 5525 days | 1% |
| Stephanie K | 8/10 | 5532 days | 1% |
| Jennifer Templeton | 8/10 | 5536 days | 1% |
| Susi Schoetzler | 9/10 | 5539 days | 1% |
| sophiep | 9/10 | 5565 days | 1% |
| simonbo | 9/10 | 5565 days | 1% |
| tanh | 9/10 | 5566 days | 1% |
| marijad | 10/10 | 5569 days | 1% |
| alasiac | 10/10 | 5581 days | 1% |
| Eimear Doyle | 8/10 | 5593 days | 1% |
| X Neils | 7/10 | 5603 days | 1% |
| hellami | 9/10 | 5611 days | 1% |
| SandyS | 10/10 | 5702 days | 1% |
| Andrea | 9/10 | 5744 days | 1% |
| SSheil | 9/10 | 5812 days | 1% |
| JohannaB | 9/10 | 5844 days | 1% |
| Dirk | 9/10 | 5868 days | 1% |
| Doll | 9/10 | 5872 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.34% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 67 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 64 | -1.28% |
| 65 | -1.30% |
| 66 | -1.32% |
| 67 | -1.34% |
| 68 | -1.36% |
| 69 | -1.38% |
| 70 | -1.40% |
| … | … |
Balancing Adjustment
3.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.