Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
65.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 494 days | 75% |
| Sarah | 4/10 | 707 days | 100% |
| Nicky | 10/10 | 1406 days | 32% |
| Barb Winter | 10/10 | 1621 days | 16% |
| Morgz | 9/10 | 1833 days | 10% |
| Chris | 10/10 | 2199 days | 9% |
| Lisanne | 8/10 | 2443 days | 8% |
| Renee | 7/10 | 2443 days | 7% |
| Kiwi | 9/10 | 2533 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2533 days | 7% |
| Mike | 8/10 | 2533 days | 7% |
| Greg | 1/10 | 2594 days | 3% |
| J Gower | 1/10 | 2808 days | 2% |
| MJW | 7/10 | 2839 days | 6% |
| Chris Skeet | 8/10 | 2839 days | 6% |
| Richard | 10/10 | 2839 days | 6% |
| Jannik Hoenig | 1/10 | 2871 days | 2% |
| Nicole Allison | 8/10 | 2891 days | 6% |
| Jake Woolgar | 3/10 | 2892 days | 3% |
| Mark M | 2/10 | 3293 days | 2% |
| Ray Tombs | 7/10 | 3528 days | 3% |
| Penny Powell | 3/10 | 3569 days | 2% |
| Robi Steiner | 3/10 | 3570 days | 2% |
| Avery Wong | 10/10 | 3649 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3689 days | 3% |
| Paul Frost | 7/10 | 3701 days | 2% |
| Aaron Soh | 9/10 | 3741 days | 2% |
| Diana Markovic | 10/10 | 3781 days | 2% |
| D J 13 | 3/10 | 3873 days | 1% |
| Spencer Lawrence | 9/10 | 3962 days | 1% |
| Constantin D | 3/10 | 3975 days | 1% |
| Daniel Jarrett | 6/10 | 4115 days | 1% |
| nlenning | 9/10 | 4300 days | 0% |
| Tracey Harrison | 8/10 | 4390 days | 2% |
| Elise Robson | 5/10 | 4573 days | 1% |
| Bertiethebus | 9/10 | 4665 days | 2% |
| Michael Nolan | 8/10 | 4693 days | 2% |
| Kevin Desjandino | 10/10 | 4742 days | 2% |
| Jan | 9/10 | 4743 days | 2% |
| Fred and Carin | 4/10 | 4744 days | 1% |
| John | 7/10 | 4748 days | 2% |
| Frans Derks | 9/10 | 4748 days | 2% |
| Tuibaby22 | 10/10 | 4846 days | 2% |
| Ryan J | 10/10 | 4846 days | 2% |
| Oliver Hardt | 9/10 | 5019 days | 2% |
| nztintin | 10/10 | 5030 days | 2% |
| Erik | 10/10 | 5032 days | 2% |
| Richard and Janet | 10/10 | 5033 days | 2% |
| Wright | 8/10 | 5034 days | 2% |
| Fleming Lauridsen | 5/10 | 5039 days | 1% |
| Howell Davies | 8/10 | 5039 days | 2% |
| Elaine | 9/10 | 5040 days | 2% |
| Seiler | 10/10 | 5040 days | 2% |
| Rebecca Richardson | 9/10 | 5041 days | 2% |
| Andrew Powell | 8/10 | 5041 days | 2% |
| Karin | 8/10 | 5042 days | 2% |
| Eric Lombaard | 9/10 | 5042 days | 2% |
| Kolen | 10/10 | 5042 days | 2% |
| Randewyk | 9/10 | 5043 days | 2% |
| Paul & Sharon Sneller | 9/10 | 5043 days | 2% |
| Rainer Schnell | 9/10 | 5051 days | 2% |
| Paul & Michelle Harmer | 8/10 | 5052 days | 2% |
| joerem | 10/10 | 5059 days | 2% |
| Mirando4ka | 8/10 | 5059 days | 2% |
| Therea | 10/10 | 5364 days | 2% |
| B_and_F_MN | 10/10 | 5365 days | 2% |
| Frank & Ruth | 10/10 | 5380 days | 2% |
| Berger | 9/10 | 5380 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5382 days | 2% |
| J Meindersma | 5/10 | 5385 days | 1% |
| Juliane Kleiu | 10/10 | 5386 days | 2% |
| Bill Cutler | 9/10 | 5386 days | 2% |
| K Dahmer | 10/10 | 5389 days | 2% |
| Jack Vermeidem | 6/10 | 5394 days | 2% |
| Jim Coffin | 10/10 | 5394 days | 2% |
| Eva Soerensen | 8/10 | 5397 days | 2% |
| Bert Opdam | 9/10 | 5406 days | 2% |
| David Heads | 8/10 | 5411 days | 2% |
| Andy Martin | 9/10 | 5413 days | 2% |
| Fabian | 4/10 | 5415 days | 1% |
| Roger Lows | 8/10 | 5415 days | 2% |
| Sarraute | 10/10 | 5416 days | 2% |
| Webster | 10/10 | 5417 days | 2% |
| Gordon Daniels | 8/10 | 5419 days | 2% |
| Remco Smit | 10/10 | 5420 days | 2% |
| dollimyxture | 10/10 | 5455 days | 2% |
| Mikeminch | 8/10 | 5516 days | 2% |
| lindam | 10/10 | 5730 days | 2% |
| maggie Webster | 10/10 | 5747 days | 2% |
| Jvjm Family | 8/10 | 5749 days | 2% |
| Gerald Veldink | 5/10 | 5749 days | 1% |
| Marcia & Bruce | 10/10 | 5751 days | 2% |
| R Bakker | 8/10 | 5752 days | 2% |
| Aarts | 10/10 | 5754 days | 2% |
| P.C Kool | 9/10 | 5756 days | 2% |
| Rod C | 5/10 | 5759 days | 1% |
| Barbara & Sven | 10/10 | 5763 days | 2% |
| Chris Glasg | 10/10 | 5769 days | 2% |
| Sheila Morgan | 10/10 | 5770 days | 2% |
| Dieter Groscurth | 8/10 | 5771 days | 2% |
| Christian | 8/10 | 5781 days | 2% |
| Joanne Clarke | 10/10 | 5783 days | 2% |
| Annie | 8/10 | 5783 days | 2% |
| Fam Schuijers | 8/10 | 5784 days | 2% |
| Dick Rosman | 10/10 | 5785 days | 2% |
| Ingrid Overes | 9/10 | 5788 days | 2% |
| Uwe Rieper | 10/10 | 5788 days | 2% |
| S Luis Van Oler | 8/10 | 5794 days | 2% |
| Samantha Piekuta | 7/10 | 5798 days | 2% |
| John J | 8/10 | 5803 days | 2% |
| asselman | 8/10 | 5836 days | 2% |
| Colin S | 10/10 | 5859 days | 2% |
| Simon Bartholomew | 10/10 | 5863 days | 2% |
| TillE412 | 10/10 | 6080 days | 2% |
| SabineGermany | 5/10 | 6113 days | 1% |
| James O'Neil | 5/10 | 6115 days | 1% |
| Barry Smith | 9/10 | 6115 days | 2% |
| Francesca Sabat | 9/10 | 6117 days | 2% |
| JetteG | 10/10 | 6129 days | 2% |
| VolkerS | 9/10 | 6129 days | 2% |
| AimeeP | 8/10 | 6152 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
12.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.