G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
67.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 223 days | 68% |
| Sarah | 4/10 | 437 days | 100% |
| Nicky | 10/10 | 1136 days | 55% |
| Barb Winter | 10/10 | 1350 days | 31% |
| Morgz | 9/10 | 1563 days | 15% |
| Chris | 10/10 | 1929 days | 8% |
| Lisanne | 8/10 | 2173 days | 7% |
| Renee | 7/10 | 2173 days | 7% |
| Kiwi | 9/10 | 2263 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2263 days | 7% |
| Mike | 8/10 | 2263 days | 7% |
| Greg | 1/10 | 2324 days | 3% |
| J Gower | 1/10 | 2538 days | 2% |
| MJW | 7/10 | 2569 days | 5% |
| Chris Skeet | 8/10 | 2569 days | 6% |
| Richard | 10/10 | 2569 days | 6% |
| Jannik Hoenig | 1/10 | 2601 days | 2% |
| Nicole Allison | 8/10 | 2621 days | 6% |
| Jake Woolgar | 3/10 | 2622 days | 3% |
| Mark M | 2/10 | 3023 days | 2% |
| Ray Tombs | 7/10 | 3257 days | 3% |
| Penny Powell | 3/10 | 3299 days | 2% |
| Robi Steiner | 3/10 | 3300 days | 2% |
| Avery Wong | 10/10 | 3379 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3419 days | 3% |
| Paul Frost | 7/10 | 3431 days | 3% |
| Aaron Soh | 9/10 | 3470 days | 3% |
| Diana Markovic | 10/10 | 3511 days | 3% |
| D J 13 | 3/10 | 3603 days | 1% |
| Spencer Lawrence | 9/10 | 3692 days | 2% |
| Constantin D | 3/10 | 3705 days | 1% |
| Daniel Jarrett | 6/10 | 3845 days | 1% |
| nlenning | 9/10 | 4030 days | 1% |
| Tracey Harrison | 8/10 | 4120 days | 1% |
| Elise Robson | 5/10 | 4302 days | 0% |
| Bertiethebus | 9/10 | 4395 days | 2% |
| Michael Nolan | 8/10 | 4423 days | 1% |
| Kevin Desjandino | 10/10 | 4472 days | 2% |
| Jan | 9/10 | 4473 days | 2% |
| Fred and Carin | 4/10 | 4474 days | 1% |
| John | 7/10 | 4478 days | 1% |
| Frans Derks | 9/10 | 4478 days | 2% |
| Tuibaby22 | 10/10 | 4575 days | 2% |
| Ryan J | 10/10 | 4575 days | 2% |
| Oliver Hardt | 9/10 | 4749 days | 2% |
| nztintin | 10/10 | 4760 days | 2% |
| Erik | 10/10 | 4762 days | 2% |
| Richard and Janet | 10/10 | 4763 days | 2% |
| Wright | 8/10 | 4764 days | 1% |
| Fleming Lauridsen | 5/10 | 4769 days | 1% |
| Howell Davies | 8/10 | 4769 days | 1% |
| Elaine | 9/10 | 4770 days | 2% |
| Seiler | 10/10 | 4770 days | 2% |
| Rebecca Richardson | 9/10 | 4771 days | 2% |
| Andrew Powell | 8/10 | 4771 days | 1% |
| Karin | 8/10 | 4772 days | 1% |
| Eric Lombaard | 9/10 | 4772 days | 2% |
| Kolen | 10/10 | 4772 days | 2% |
| Randewyk | 9/10 | 4773 days | 2% |
| Paul & Sharon Sneller | 9/10 | 4773 days | 2% |
| Rainer Schnell | 9/10 | 4781 days | 2% |
| Paul & Michelle Harmer | 8/10 | 4782 days | 1% |
| joerem | 10/10 | 4789 days | 2% |
| Mirando4ka | 8/10 | 4789 days | 1% |
| Therea | 10/10 | 5094 days | 2% |
| B_and_F_MN | 10/10 | 5095 days | 2% |
| Frank & Ruth | 10/10 | 5110 days | 2% |
| Berger | 9/10 | 5110 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5112 days | 2% |
| J Meindersma | 5/10 | 5115 days | 1% |
| Juliane Kleiu | 10/10 | 5116 days | 2% |
| Bill Cutler | 9/10 | 5116 days | 2% |
| K Dahmer | 10/10 | 5119 days | 2% |
| Jack Vermeidem | 6/10 | 5124 days | 1% |
| Jim Coffin | 10/10 | 5124 days | 2% |
| Eva Soerensen | 8/10 | 5127 days | 1% |
| Bert Opdam | 9/10 | 5136 days | 2% |
| David Heads | 8/10 | 5141 days | 1% |
| Andy Martin | 9/10 | 5143 days | 2% |
| Fabian | 4/10 | 5145 days | 1% |
| Roger Lows | 8/10 | 5145 days | 1% |
| Sarraute | 10/10 | 5146 days | 2% |
| Webster | 10/10 | 5147 days | 2% |
| Gordon Daniels | 8/10 | 5149 days | 1% |
| Remco Smit | 10/10 | 5150 days | 2% |
| dollimyxture | 10/10 | 5185 days | 2% |
| Mikeminch | 8/10 | 5246 days | 1% |
| lindam | 10/10 | 5460 days | 2% |
| maggie Webster | 10/10 | 5477 days | 2% |
| Jvjm Family | 8/10 | 5479 days | 1% |
| Gerald Veldink | 5/10 | 5479 days | 1% |
| Marcia & Bruce | 10/10 | 5481 days | 2% |
| R Bakker | 8/10 | 5482 days | 1% |
| Aarts | 10/10 | 5484 days | 2% |
| P.C Kool | 9/10 | 5486 days | 2% |
| Rod C | 5/10 | 5489 days | 1% |
| Barbara & Sven | 10/10 | 5493 days | 2% |
| Chris Glasg | 10/10 | 5499 days | 2% |
| Sheila Morgan | 10/10 | 5500 days | 2% |
| Dieter Groscurth | 8/10 | 5501 days | 1% |
| Christian | 8/10 | 5511 days | 1% |
| Joanne Clarke | 10/10 | 5513 days | 2% |
| Annie | 8/10 | 5513 days | 1% |
| Fam Schuijers | 8/10 | 5514 days | 1% |
| Dick Rosman | 10/10 | 5515 days | 2% |
| Ingrid Overes | 9/10 | 5518 days | 2% |
| Uwe Rieper | 10/10 | 5518 days | 2% |
| S Luis Van Oler | 8/10 | 5524 days | 1% |
| Samantha Piekuta | 7/10 | 5528 days | 1% |
| John J | 8/10 | 5533 days | 1% |
| asselman | 8/10 | 5566 days | 1% |
| Colin S | 10/10 | 5589 days | 2% |
| Simon Bartholomew | 10/10 | 5593 days | 2% |
| TillE412 | 10/10 | 5809 days | 2% |
| SabineGermany | 5/10 | 5843 days | 1% |
| James O'Neil | 5/10 | 5845 days | 1% |
| Barry Smith | 9/10 | 5845 days | 2% |
| Francesca Sabat | 9/10 | 5847 days | 2% |
| JetteG | 10/10 | 5859 days | 2% |
| VolkerS | 9/10 | 5859 days | 2% |
| AimeeP | 8/10 | 5882 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.93% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 196 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 193 | -3.87% |
| 194 | -3.89% |
| 195 | -3.91% |
| 196 | -3.93% |
| 197 | -3.95% |
| 198 | -3.97% |
| 199 | -3.99% |
| … | … |
Balancing Adjustment
11.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.