Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
68.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 113 days | 66% |
| Sarah | 4/10 | 326 days | 100% |
| Nicky | 10/10 | 1025 days | 68% |
| Barb Winter | 10/10 | 1240 days | 40% |
| Morgz | 9/10 | 1452 days | 21% |
| Chris | 10/10 | 1818 days | 8% |
| Lisanne | 8/10 | 2062 days | 7% |
| Renee | 7/10 | 2062 days | 7% |
| Kiwi | 9/10 | 2152 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2152 days | 7% |
| Mike | 8/10 | 2152 days | 7% |
| Greg | 1/10 | 2213 days | 3% |
| J Gower | 1/10 | 2427 days | 2% |
| MJW | 7/10 | 2458 days | 6% |
| Chris Skeet | 8/10 | 2458 days | 6% |
| Richard | 10/10 | 2458 days | 6% |
| Jannik Hoenig | 1/10 | 2490 days | 2% |
| Nicole Allison | 8/10 | 2510 days | 6% |
| Jake Woolgar | 3/10 | 2511 days | 3% |
| Mark M | 2/10 | 2912 days | 2% |
| Ray Tombs | 7/10 | 3147 days | 4% |
| Penny Powell | 3/10 | 3188 days | 2% |
| Robi Steiner | 3/10 | 3189 days | 2% |
| Avery Wong | 10/10 | 3268 days | 4% |
| Ahmed Mohsen Aly | 9/10 | 3308 days | 3% |
| Paul Frost | 7/10 | 3320 days | 3% |
| Aaron Soh | 9/10 | 3360 days | 3% |
| Diana Markovic | 10/10 | 3400 days | 3% |
| D J 13 | 3/10 | 3492 days | 2% |
| Spencer Lawrence | 9/10 | 3581 days | 2% |
| Constantin D | 3/10 | 3594 days | 1% |
| Daniel Jarrett | 6/10 | 3734 days | 2% |
| nlenning | 9/10 | 3919 days | 1% |
| Tracey Harrison | 8/10 | 4009 days | 1% |
| Elise Robson | 5/10 | 4192 days | 0% |
| Bertiethebus | 9/10 | 4284 days | 0% |
| Michael Nolan | 8/10 | 4312 days | 0% |
| Kevin Desjandino | 10/10 | 4361 days | 0% |
| Jan | 9/10 | 4362 days | 0% |
| Fred and Carin | 4/10 | 4363 days | 0% |
| John | 7/10 | 4367 days | 0% |
| Frans Derks | 9/10 | 4367 days | 0% |
| Tuibaby22 | 10/10 | 4465 days | 2% |
| Ryan J | 10/10 | 4465 days | 2% |
| Oliver Hardt | 9/10 | 4638 days | 2% |
| nztintin | 10/10 | 4649 days | 2% |
| Erik | 10/10 | 4651 days | 2% |
| Richard and Janet | 10/10 | 4652 days | 2% |
| Wright | 8/10 | 4653 days | 2% |
| Fleming Lauridsen | 5/10 | 4658 days | 1% |
| Howell Davies | 8/10 | 4658 days | 2% |
| Elaine | 9/10 | 4659 days | 2% |
| Seiler | 10/10 | 4659 days | 2% |
| Rebecca Richardson | 9/10 | 4660 days | 2% |
| Andrew Powell | 8/10 | 4660 days | 2% |
| Karin | 8/10 | 4661 days | 2% |
| Eric Lombaard | 9/10 | 4661 days | 2% |
| Kolen | 10/10 | 4661 days | 2% |
| Randewyk | 9/10 | 4662 days | 2% |
| Paul & Sharon Sneller | 9/10 | 4662 days | 2% |
| Rainer Schnell | 9/10 | 4670 days | 2% |
| Paul & Michelle Harmer | 8/10 | 4671 days | 2% |
| joerem | 10/10 | 4678 days | 2% |
| Mirando4ka | 8/10 | 4678 days | 2% |
| Therea | 10/10 | 4983 days | 2% |
| B_and_F_MN | 10/10 | 4984 days | 2% |
| Frank & Ruth | 10/10 | 4999 days | 2% |
| Berger | 9/10 | 4999 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5001 days | 2% |
| J Meindersma | 5/10 | 5004 days | 1% |
| Juliane Kleiu | 10/10 | 5005 days | 2% |
| Bill Cutler | 9/10 | 5005 days | 2% |
| K Dahmer | 10/10 | 5008 days | 2% |
| Jack Vermeidem | 6/10 | 5013 days | 1% |
| Jim Coffin | 10/10 | 5013 days | 2% |
| Eva Soerensen | 8/10 | 5016 days | 2% |
| Bert Opdam | 9/10 | 5025 days | 2% |
| David Heads | 8/10 | 5030 days | 2% |
| Andy Martin | 9/10 | 5032 days | 2% |
| Fabian | 4/10 | 5034 days | 1% |
| Roger Lows | 8/10 | 5034 days | 2% |
| Sarraute | 10/10 | 5035 days | 2% |
| Webster | 10/10 | 5036 days | 2% |
| Gordon Daniels | 8/10 | 5038 days | 2% |
| Remco Smit | 10/10 | 5039 days | 2% |
| dollimyxture | 10/10 | 5074 days | 2% |
| Mikeminch | 8/10 | 5135 days | 2% |
| lindam | 10/10 | 5349 days | 2% |
| maggie Webster | 10/10 | 5366 days | 2% |
| Jvjm Family | 8/10 | 5368 days | 2% |
| Gerald Veldink | 5/10 | 5368 days | 1% |
| Marcia & Bruce | 10/10 | 5370 days | 2% |
| R Bakker | 8/10 | 5371 days | 2% |
| Aarts | 10/10 | 5373 days | 2% |
| P.C Kool | 9/10 | 5375 days | 2% |
| Rod C | 5/10 | 5378 days | 1% |
| Barbara & Sven | 10/10 | 5382 days | 2% |
| Chris Glasg | 10/10 | 5388 days | 2% |
| Sheila Morgan | 10/10 | 5389 days | 2% |
| Dieter Groscurth | 8/10 | 5390 days | 2% |
| Christian | 8/10 | 5400 days | 2% |
| Joanne Clarke | 10/10 | 5402 days | 2% |
| Annie | 8/10 | 5402 days | 2% |
| Fam Schuijers | 8/10 | 5403 days | 2% |
| Dick Rosman | 10/10 | 5404 days | 2% |
| Ingrid Overes | 9/10 | 5407 days | 2% |
| Uwe Rieper | 10/10 | 5407 days | 2% |
| S Luis Van Oler | 8/10 | 5413 days | 2% |
| Samantha Piekuta | 7/10 | 5417 days | 1% |
| John J | 8/10 | 5422 days | 2% |
| asselman | 8/10 | 5455 days | 2% |
| Colin S | 10/10 | 5478 days | 2% |
| Simon Bartholomew | 10/10 | 5482 days | 2% |
| TillE412 | 10/10 | 5699 days | 2% |
| SabineGermany | 5/10 | 5732 days | 1% |
| James O'Neil | 5/10 | 5734 days | 1% |
| Barry Smith | 9/10 | 5734 days | 2% |
| Francesca Sabat | 9/10 | 5736 days | 2% |
| JetteG | 10/10 | 5748 days | 2% |
| VolkerS | 9/10 | 5748 days | 2% |
| AimeeP | 8/10 | 5771 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.72% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 85 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 82 | -1.66% |
| 83 | -1.68% |
| 84 | -1.70% |
| 85 | -1.72% |
| 86 | -1.74% |
| 87 | -1.76% |
| 88 | -1.78% |
| … | … |
Balancing Adjustment
8.71% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.