Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
123 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 128 reviews. There are 123 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 123 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
28% |
| 9/10 | 19 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.35% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.35% and is based on 123 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 123 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 11 |
|
15% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.17% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.17% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Debbie | 10/10 | 305 days | 100% |
| Phil | 1/10 | 336 days | 40% |
| Sascha Doobe | 7/10 | 427 days | 88% |
| Charlie | 9/10 | 671 days | 78% |
| Roger Heckly | 10/10 | 730 days | 73% |
| ElizabethE | 10/10 | 761 days | 71% |
| Charlotte Houël | 10/10 | 761 days | 71% |
| Erin Cheng | 10/10 | 792 days | 68% |
| Pierre Marty | 10/10 | 822 days | 65% |
| Caolan Harvey | 8/10 | 822 days | 63% |
| Lewis | 9/10 | 1036 days | 42% |
| Hungrydog | 8/10 | 1095 days | 36% |
| Michele | 6/10 | 1432 days | 12% |
| Stef | 8/10 | 1432 days | 14% |
| Andrew | 10/10 | 1491 days | 12% |
| Kris Day | 10/10 | 1552 days | 9% |
| Joe Johnson | 9/10 | 1583 days | 8% |
| Shar-ron & Jim | 10/10 | 1613 days | 8% |
| Kerry | 8/10 | 1797 days | 5% |
| Emma & Tom | 10/10 | 2132 days | 4% |
| TP&MM | 8/10 | 2163 days | 4% |
| Margie | 9/10 | 2253 days | 4% |
| Australia | 10/10 | 2283 days | 4% |
| H. Shela | 9/10 | 2314 days | 4% |
| Kenza | 9/10 | 2314 days | 4% |
| The Weathersons | 8/10 | 2541 days | 3% |
| Jill McGrath | 8/10 | 2551 days | 3% |
| Shira LA | 8/10 | 2556 days | 3% |
| Geoff Steele | 8/10 | 2708 days | 3% |
| Andy Kubic | 4/10 | 2899 days | 2% |
| Adam Emily | 9/10 | 2942 days | 3% |
| estelle D | 7/10 | 2982 days | 2% |
| S E | 1/10 | 3012 days | 1% |
| Pep Elo | 1/10 | 3012 days | 1% |
| Chloe Cox | 8/10 | 3133 days | 2% |
| Julia Redecke | 10/10 | 3238 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3314 days | 2% |
| Matthew Hallowell | 4/10 | 3315 days | 1% |
| Sarah Paddington | 9/10 | 3496 days | 1% |
| Olivier Joubert | 6/10 | 3578 days | 1% |
| Vincent S. | 8/10 | 3623 days | 1% |
| holidaymad from Solihull | 5/10 | 3682 days | 1% |
| Gianpiero Rodari | 10/10 | 3743 days | 1% |
| Michael Bird | 8/10 | 3836 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3928 days | 1% |
| Tiit Pullerits | 9/10 | 4004 days | 0% |
| Marion Busch | 7/10 | 4004 days | 0% |
| GARRYBLOWER | 10/10 | 4048 days | 0% |
| Nigel & Annie Dale | 7/10 | 4109 days | 0% |
| Mike Edwards | 3/10 | 4429 days | 0% |
| Charliepot | 6/10 | 4444 days | 0% |
| Steve and Therese Dunne | 9/10 | 4456 days | 1% |
| David | 10/10 | 4474 days | 1% |
| gareth williams | 8/10 | 4505 days | 1% |
| Tuibaby22 | 5/10 | 4535 days | 0% |
| E Wolfger | 10/10 | 4711 days | 1% |
| Michael & Janet | 8/10 | 4729 days | 1% |
| Patrick Grant | 8/10 | 4729 days | 1% |
| Stam | 7/10 | 4730 days | 1% |
| Kolen | 10/10 | 4731 days | 1% |
| Randewyk | 5/10 | 4732 days | 0% |
| David & Sue Lokkerbol | 7/10 | 4734 days | 1% |
| Jurg Pfaendler | 7/10 | 4736 days | 1% |
| Steve Goodyear | 8/10 | 4740 days | 1% |
| Michael Charleston | 10/10 | 4742 days | 1% |
| Josh | 7/10 | 4822 days | 1% |
| damaca | 8/10 | 4901 days | 1% |
| Sabine Tippman | 8/10 | 5071 days | 1% |
| Robin Adair | 7/10 | 5072 days | 1% |
| Steve & Pearl Baker | 8/10 | 5075 days | 1% |
| Malcolm McLean | 4/10 | 5075 days | 0% |
| Chris & Anne Pearson | 5/10 | 5079 days | 0% |
| Raith | 8/10 | 5084 days | 1% |
| katjarege | 7/10 | 5085 days | 1% |
| Stephen Jones | 10/10 | 5085 days | 1% |
| Daniela Borter | 4/10 | 5086 days | 0% |
| Becky Foley | 5/10 | 5099 days | 0% |
| Eduard Wikidal | 9/10 | 5100 days | 1% |
| Ross Hughes | 7/10 | 5104 days | 1% |
| Jackie Morris | 7/10 | 5104 days | 1% |
| Chris | 3/10 | 5105 days | 0% |
| Remco Smit | 10/10 | 5109 days | 1% |
| Wijnhoven | 1/10 | 5110 days | 0% |
| KieranE | 8/10 | 5389 days | 1% |
| paulag | 8/10 | 5389 days | 1% |
| June | 9/10 | 5419 days | 1% |
| Fabrice Modin | 9/10 | 5428 days | 1% |
| maggie Webster | 8/10 | 5436 days | 1% |
| Polil | 8/10 | 5436 days | 1% |
| Evans | 7/10 | 5438 days | 1% |
| Chris el capitan | 5/10 | 5455 days | 0% |
| David | 10/10 | 5457 days | 1% |
| Wielink | 8/10 | 5458 days | 1% |
| Wilbert Germ | 10/10 | 5463 days | 1% |
| Jackie | 10/10 | 5469 days | 1% |
| Kevin and Teresa | 8/10 | 5478 days | 1% |
| Hugli | 10/10 | 5483 days | 1% |
| Allan Bond | 8/10 | 5484 days | 1% |
| Wolfgang G | 10/10 | 5484 days | 1% |
| Peter Ritu | 10/10 | 5484 days | 1% |
| uleugel | 8/10 | 5487 days | 1% |
| Peter Ortner | 8/10 | 5487 days | 1% |
| Catherine Clavel | 8/10 | 5487 days | 1% |
| Jeannot Robert | 10/10 | 5488 days | 1% |
| Richard Pearson | 8/10 | 5488 days | 1% |
| cees juffermans | 8/10 | 5491 days | 1% |
| Beute Jacob | 9/10 | 5491 days | 1% |
| Jakob Jurgen | 10/10 | 5492 days | 1% |
| Sandy Doodson | 8/10 | 5492 days | 1% |
| E.M. Prideaux | 10/10 | 5492 days | 1% |
| Lynette Sal | 9/10 | 5494 days | 1% |
| Johan Vaartjes | 7/10 | 5494 days | 1% |
| Sabine Locker | 9/10 | 5494 days | 1% |
| Stevens Frans | 6/10 | 5495 days | 0% |
| John Borneman | 8/10 | 5495 days | 1% |
| Torsten Gehrke | 10/10 | 5495 days | 1% |
| Greg Kennedy | 10/10 | 5497 days | 1% |
| Florian Knoepfel | 9/10 | 5498 days | 1% |
| Helen and Hans Walser | 10/10 | 5498 days | 1% |
| alanvn | 8/10 | 5653 days | 1% |
| Barry Treve | 9/10 | 5791 days | 1% |
| KathrinS | 7/10 | 5804 days | 1% |
| VolkerS | 9/10 | 5818 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
2.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.