G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 127 reviews. There are 122 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
28% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
29% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.26% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.26% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Debbie | 10/10 | 615 days | 100% |
| Phil | 1/10 | 646 days | 39% |
| Sascha Doobe | 7/10 | 737 days | 82% |
| Charlie | 9/10 | 981 days | 58% |
| Roger Heckly | 10/10 | 1040 days | 51% |
| ElizabethE | 10/10 | 1071 days | 48% |
| Charlotte Houël | 10/10 | 1071 days | 48% |
| Erin Cheng | 10/10 | 1102 days | 44% |
| Pierre Marty | 10/10 | 1132 days | 41% |
| Caolan Harvey | 8/10 | 1132 days | 40% |
| Lewis | 9/10 | 1346 days | 23% |
| Hungrydog | 8/10 | 1405 days | 19% |
| Michele | 6/10 | 1742 days | 6% |
| Stef | 8/10 | 1742 days | 7% |
| Andrew | 10/10 | 1801 days | 6% |
| Kris Day | 10/10 | 1862 days | 6% |
| Joe Johnson | 9/10 | 1893 days | 6% |
| Shar-ron & Jim | 10/10 | 1923 days | 6% |
| Kerry | 8/10 | 2107 days | 6% |
| Emma & Tom | 10/10 | 2442 days | 5% |
| TP&MM | 8/10 | 2473 days | 5% |
| Margie | 9/10 | 2563 days | 4% |
| Australia | 10/10 | 2593 days | 4% |
| H. Shela | 9/10 | 2624 days | 4% |
| Kenza | 9/10 | 2624 days | 4% |
| The Weathersons | 8/10 | 2851 days | 4% |
| Jill McGrath | 8/10 | 2861 days | 4% |
| Shira LA | 8/10 | 2866 days | 4% |
| Geoff Steele | 8/10 | 3019 days | 3% |
| Andy Kubic | 4/10 | 3209 days | 2% |
| Adam Emily | 9/10 | 3252 days | 3% |
| estelle D | 7/10 | 3293 days | 2% |
| S E | 1/10 | 3323 days | 1% |
| Pep Elo | 1/10 | 3323 days | 1% |
| Chloe Cox | 8/10 | 3443 days | 2% |
| Julia Redecke | 10/10 | 3548 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3624 days | 2% |
| Matthew Hallowell | 4/10 | 3625 days | 1% |
| Sarah Paddington | 9/10 | 3806 days | 1% |
| Olivier Joubert | 6/10 | 3888 days | 1% |
| Vincent S. | 8/10 | 3934 days | 1% |
| holidaymad from Solihull | 5/10 | 3993 days | 1% |
| Gianpiero Rodari | 10/10 | 4054 days | 1% |
| Michael Bird | 8/10 | 4146 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4238 days | 0% |
| Marion Busch | 7/10 | 4314 days | 0% |
| GARRYBLOWER | 10/10 | 4358 days | 0% |
| Nigel & Annie Dale | 7/10 | 4419 days | 1% |
| Mike Edwards | 3/10 | 4739 days | 1% |
| Charliepot | 6/10 | 4754 days | 1% |
| Steve and Therese Dunne | 9/10 | 4766 days | 1% |
| David | 10/10 | 4784 days | 1% |
| gareth williams | 8/10 | 4815 days | 1% |
| Tuibaby22 | 5/10 | 4845 days | 1% |
| E Wolfger | 10/10 | 5021 days | 1% |
| Michael & Janet | 8/10 | 5039 days | 1% |
| Patrick Grant | 8/10 | 5039 days | 1% |
| Stam | 7/10 | 5040 days | 1% |
| Kolen | 10/10 | 5041 days | 1% |
| Randewyk | 5/10 | 5042 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5044 days | 1% |
| Jurg Pfaendler | 7/10 | 5046 days | 1% |
| Steve Goodyear | 8/10 | 5050 days | 1% |
| Michael Charleston | 10/10 | 5052 days | 1% |
| Josh | 7/10 | 5132 days | 1% |
| damaca | 8/10 | 5211 days | 1% |
| Sabine Tippman | 8/10 | 5381 days | 1% |
| Robin Adair | 7/10 | 5382 days | 1% |
| Steve & Pearl Baker | 8/10 | 5385 days | 1% |
| Malcolm McLean | 4/10 | 5385 days | 1% |
| Chris & Anne Pearson | 5/10 | 5389 days | 1% |
| Raith | 8/10 | 5394 days | 1% |
| katjarege | 7/10 | 5395 days | 1% |
| Stephen Jones | 10/10 | 5395 days | 1% |
| Daniela Borter | 4/10 | 5396 days | 1% |
| Becky Foley | 5/10 | 5409 days | 1% |
| Eduard Wikidal | 9/10 | 5410 days | 1% |
| Ross Hughes | 7/10 | 5414 days | 1% |
| Jackie Morris | 7/10 | 5414 days | 1% |
| Chris | 3/10 | 5415 days | 1% |
| Remco Smit | 10/10 | 5419 days | 1% |
| Wijnhoven | 1/10 | 5420 days | 0% |
| KieranE | 8/10 | 5699 days | 1% |
| paulag | 8/10 | 5699 days | 1% |
| June | 9/10 | 5729 days | 1% |
| Fabrice Modin | 9/10 | 5738 days | 1% |
| maggie Webster | 8/10 | 5746 days | 1% |
| Polil | 8/10 | 5746 days | 1% |
| Evans | 7/10 | 5748 days | 1% |
| Chris el capitan | 5/10 | 5765 days | 1% |
| David | 10/10 | 5767 days | 1% |
| Wielink | 8/10 | 5768 days | 1% |
| Wilbert Germ | 10/10 | 5773 days | 1% |
| Jackie | 10/10 | 5779 days | 1% |
| Kevin and Teresa | 8/10 | 5788 days | 1% |
| Hugli | 10/10 | 5793 days | 1% |
| Allan Bond | 8/10 | 5794 days | 1% |
| Wolfgang G | 10/10 | 5794 days | 1% |
| Peter Ritu | 10/10 | 5794 days | 1% |
| uleugel | 8/10 | 5797 days | 1% |
| Peter Ortner | 8/10 | 5797 days | 1% |
| Catherine Clavel | 8/10 | 5797 days | 1% |
| Jeannot Robert | 10/10 | 5798 days | 1% |
| Richard Pearson | 8/10 | 5798 days | 1% |
| cees juffermans | 8/10 | 5801 days | 1% |
| Beute Jacob | 9/10 | 5801 days | 1% |
| Jakob Jurgen | 10/10 | 5802 days | 1% |
| Sandy Doodson | 8/10 | 5802 days | 1% |
| E.M. Prideaux | 10/10 | 5802 days | 1% |
| Lynette Sal | 9/10 | 5804 days | 1% |
| Johan Vaartjes | 7/10 | 5804 days | 1% |
| Sabine Locker | 9/10 | 5804 days | 1% |
| Stevens Frans | 6/10 | 5805 days | 1% |
| John Borneman | 8/10 | 5805 days | 1% |
| Torsten Gehrke | 10/10 | 5805 days | 1% |
| Greg Kennedy | 10/10 | 5807 days | 1% |
| Florian Knoepfel | 9/10 | 5808 days | 1% |
| Helen and Hans Walser | 10/10 | 5808 days | 1% |
| alanvn | 8/10 | 5963 days | 1% |
| Barry Treve | 9/10 | 6101 days | 1% |
| KathrinS | 7/10 | 6114 days | 1% |
| VolkerS | 9/10 | 6128 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.