Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rapahoe Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rapahoe Beach Holiday Park
Valid Reviews
87 Valid Reviews
The Rapahoe Beach Holiday Park experience has a total of 89 reviews. There are 87 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
38% |
| 9/10 | 22 |
|
25% |
| 8/10 | 14 |
|
16% |
| 7/10 | 8 |
|
9% |
| 6/10 | 4 |
|
5% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
3% |
84.48% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park valid reviews is 84.48% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 9 |
|
41% |
| 8/10 | 6 |
|
27% |
| 7/10 | 4 |
|
18% |
| 6/10 | 2 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.18% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park face-to-face reviews is 78.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.23%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dora | 10/10 | 30 days | 100% |
| Bruce Ross | 10/10 | 30 days | 100% |
| Franklin | 10/10 | 61 days | 100% |
| Annette McGrath | 7/10 | 91 days | 93% |
| TravelingVan | 10/10 | 122 days | 99% |
| Shenay | 10/10 | 152 days | 99% |
| Sheryl Watson | 9/10 | 305 days | 94% |
| Sally Gillespie | 10/10 | 336 days | 94% |
| Christopher Parker | 10/10 | 336 days | 94% |
| Mike C | 10/10 | 336 days | 94% |
| Ginny | 10/10 | 365 days | 92% |
| velvetmayhem | 9/10 | 396 days | 90% |
| Alex | 9/10 | 396 days | 90% |
| Heledd | 9/10 | 396 days | 90% |
| Tom | 10/10 | 396 days | 91% |
| Wendy | 8/10 | 427 days | 88% |
| Steve Collins | 8/10 | 427 days | 88% |
| Pauline | 10/10 | 427 days | 90% |
| George | 10/10 | 488 days | 86% |
| Chelsea | 10/10 | 488 days | 86% |
| Marie Perret | 9/10 | 488 days | 86% |
| Maria Fidler | 9/10 | 488 days | 86% |
| Mae | 10/10 | 641 days | 77% |
| Corrina Smith | 10/10 | 641 days | 77% |
| Riley | 10/10 | 702 days | 72% |
| Kate Fairhall | 10/10 | 730 days | 70% |
| Karen Gilchrist | 10/10 | 730 days | 70% |
| Dannie | 7/10 | 761 days | 62% |
| Matt | 8/10 | 761 days | 66% |
| Jamieson Kohe | 10/10 | 792 days | 64% |
| K Arnold | 1/10 | 914 days | 21% |
| Emma Brownless | 9/10 | 1432 days | 14% |
| Amber | 9/10 | 1460 days | 12% |
| Jay W | 8/10 | 1644 days | 7% |
| Lena L. | 10/10 | 1797 days | 5% |
| Hannah | 10/10 | 1857 days | 5% |
| Georgie | 10/10 | 2132 days | 4% |
| Mirandah | 8/10 | 2163 days | 4% |
| Sebastian | 10/10 | 2222 days | 4% |
| Moritz | 10/10 | 2253 days | 4% |
| Philip Page | 8/10 | 2344 days | 4% |
| Sandra Day | 1/10 | 2528 days | 1% |
| Wolfgang Sulzer | 5/10 | 2838 days | 2% |
| Andrea Aschenbrenner | 10/10 | 2853 days | 3% |
| Kathy Miller | 9/10 | 2880 days | 2% |
| Johanna Dorner | 9/10 | 2907 days | 3% |
| Annalena Harmeyer | 10/10 | 2917 days | 3% |
| Z H | 1/10 | 2920 days | 1% |
| Rebecca Lindsey | 10/10 | 2951 days | 3% |
| Tracy Ivory | 4/10 | 2982 days | 2% |
| Greg MacFire | 10/10 | 2989 days | 3% |
| Ivan Wee | 8/10 | 3017 days | 3% |
| Ulrich Rix | 8/10 | 3257 days | 2% |
| Ives van Neck | 7/10 | 3280 days | 2% |
| Bianca Nielsen | 10/10 | 3286 days | 2% |
| Philippa and Adam | 6/10 | 3290 days | 2% |
| Manu Hume | 9/10 | 3295 days | 2% |
| Singapore Sling | 6/10 | 3348 days | 2% |
| Tom H | 10/10 | 3623 days | 1% |
| Nicki Rehn | 10/10 | 3640 days | 1% |
| Tim Porter | 9/10 | 3684 days | 1% |
| Helene Andersen | 9/10 | 3984 days | 1% |
| Douglas Dean | 9/10 | 3989 days | 1% |
| Antton Vappula | 9/10 | 4007 days | 1% |
| Michael Turek | 9/10 | 4017 days | 1% |
| Tanje Norton | 10/10 | 4017 days | 1% |
| Sugar Price | 7/10 | 4017 days | 1% |
| Florian Carli | 9/10 | 4048 days | 1% |
| Orla Hughes | 9/10 | 4057 days | 0% |
| Abby Rescr | 7/10 | 4354 days | 0% |
| Frederick Dean | 9/10 | 4354 days | 0% |
| Helen Dean | 9/10 | 4354 days | 0% |
| Joey Mertzig | 9/10 | 4371 days | 0% |
| Henry Howard | 10/10 | 4413 days | 1% |
| Jaap & Susanne | 7/10 | 4728 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4735 days | 1% |
| Heini | 8/10 | 4747 days | 1% |
| Fran Williams | 8/10 | 5065 days | 1% |
| Winskowsky | 3/10 | 5087 days | 0% |
| Kuno Eugster | 7/10 | 5093 days | 1% |
| Marleen Meyers | 8/10 | 5096 days | 1% |
| Bob Warne | 7/10 | 5096 days | 1% |
| Irene and Thib Schneider | 6/10 | 5101 days | 1% |
| Patrick Hugener | 8/10 | 5109 days | 1% |
| mikestep | 8/10 | 5784 days | 1% |
| davidne | 8/10 | 5784 days | 1% |
| David_H | 6/10 | 5843 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rapahoe Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Rapahoe Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rapahoe Beach Holiday Park experience has been adjusted for 2 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| … | … |
Balancing Adjustment
0.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.