Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rapahoe Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rapahoe Beach Holiday Park
Valid Reviews
83 Valid Reviews
The Rapahoe Beach Holiday Park experience has a total of 85 reviews. There are 83 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 83 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
36% |
| 9/10 | 22 |
|
27% |
| 8/10 | 14 |
|
17% |
| 7/10 | 7 |
|
8% |
| 6/10 | 4 |
|
5% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
4% |
84.10% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park valid reviews is 84.10% and is based on 83 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 83 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 9 |
|
41% |
| 8/10 | 6 |
|
27% |
| 7/10 | 4 |
|
18% |
| 6/10 | 2 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.18% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park face-to-face reviews is 78.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| TravelingVan | 10/10 | 51 days | 100% |
| Shenay | 10/10 | 81 days | 100% |
| Sheryl Watson | 9/10 | 234 days | 96% |
| Sally Gillespie | 10/10 | 265 days | 96% |
| Christopher Parker | 10/10 | 265 days | 96% |
| Mike C | 10/10 | 265 days | 96% |
| Ginny | 10/10 | 294 days | 95% |
| velvetmayhem | 9/10 | 325 days | 93% |
| Alex | 9/10 | 325 days | 93% |
| Heledd | 9/10 | 325 days | 93% |
| Tom | 10/10 | 325 days | 94% |
| Wendy | 8/10 | 356 days | 91% |
| Steve Collins | 8/10 | 356 days | 91% |
| Pauline | 10/10 | 356 days | 93% |
| George | 10/10 | 417 days | 90% |
| Chelsea | 10/10 | 417 days | 90% |
| Marie Perret | 9/10 | 417 days | 89% |
| Maria Fidler | 9/10 | 417 days | 89% |
| Mae | 10/10 | 570 days | 82% |
| Corrina Smith | 10/10 | 570 days | 82% |
| Riley | 10/10 | 631 days | 77% |
| Kate Fairhall | 10/10 | 659 days | 75% |
| Karen Gilchrist | 10/10 | 659 days | 75% |
| Dannie | 7/10 | 690 days | 68% |
| Matt | 8/10 | 690 days | 71% |
| Jamieson Kohe | 10/10 | 721 days | 70% |
| K Arnold | 1/10 | 843 days | 24% |
| Emma Brownless | 9/10 | 1361 days | 17% |
| Amber | 9/10 | 1389 days | 16% |
| Jay W | 8/10 | 1573 days | 8% |
| Lena L. | 10/10 | 1726 days | 5% |
| Hannah | 10/10 | 1786 days | 5% |
| Georgie | 10/10 | 2061 days | 4% |
| Mirandah | 8/10 | 2092 days | 4% |
| Sebastian | 10/10 | 2151 days | 4% |
| Moritz | 10/10 | 2182 days | 4% |
| Philip Page | 8/10 | 2273 days | 4% |
| Sandra Day | 1/10 | 2457 days | 1% |
| Wolfgang Sulzer | 5/10 | 2767 days | 2% |
| Andrea Aschenbrenner | 10/10 | 2782 days | 3% |
| Kathy Miller | 9/10 | 2809 days | 2% |
| Johanna Dorner | 9/10 | 2836 days | 3% |
| Annalena Harmeyer | 10/10 | 2846 days | 3% |
| Z H | 1/10 | 2850 days | 1% |
| Rebecca Lindsey | 10/10 | 2881 days | 3% |
| Tracy Ivory | 4/10 | 2912 days | 2% |
| Greg MacFire | 10/10 | 2918 days | 3% |
| Ivan Wee | 8/10 | 2946 days | 3% |
| Ulrich Rix | 8/10 | 3187 days | 2% |
| Ives van Neck | 7/10 | 3209 days | 2% |
| Bianca Nielsen | 10/10 | 3216 days | 2% |
| Philippa and Adam | 6/10 | 3219 days | 2% |
| Manu Hume | 9/10 | 3224 days | 2% |
| Singapore Sling | 6/10 | 3278 days | 2% |
| Tom H | 10/10 | 3553 days | 2% |
| Nicki Rehn | 10/10 | 3569 days | 2% |
| Tim Porter | 9/10 | 3613 days | 1% |
| Helene Andersen | 9/10 | 3913 days | 1% |
| Douglas Dean | 9/10 | 3918 days | 1% |
| Antton Vappula | 9/10 | 3936 days | 1% |
| Michael Turek | 9/10 | 3946 days | 1% |
| Tanje Norton | 10/10 | 3946 days | 1% |
| Sugar Price | 7/10 | 3946 days | 1% |
| Florian Carli | 9/10 | 3977 days | 1% |
| Orla Hughes | 9/10 | 3986 days | 1% |
| Abby Rescr | 7/10 | 4283 days | 0% |
| Frederick Dean | 9/10 | 4283 days | 0% |
| Helen Dean | 9/10 | 4283 days | 0% |
| Joey Mertzig | 9/10 | 4300 days | 0% |
| Henry Howard | 10/10 | 4342 days | 0% |
| Jaap & Susanne | 7/10 | 4657 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4664 days | 1% |
| Heini | 8/10 | 4676 days | 1% |
| Fran Williams | 8/10 | 4994 days | 1% |
| Winskowsky | 3/10 | 5016 days | 0% |
| Kuno Eugster | 7/10 | 5022 days | 1% |
| Marleen Meyers | 8/10 | 5025 days | 1% |
| Bob Warne | 7/10 | 5025 days | 1% |
| Irene and Thib Schneider | 6/10 | 5030 days | 1% |
| Patrick Hugener | 8/10 | 5038 days | 1% |
| mikestep | 8/10 | 5713 days | 1% |
| davidne | 8/10 | 5713 days | 1% |
| David_H | 6/10 | 5772 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rapahoe Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.57% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Rapahoe Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rapahoe Beach Holiday Park experience has been adjusted for 28 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 25 | -0.51% |
| 26 | -0.53% |
| 27 | -0.55% |
| 28 | -0.57% |
| 29 | -0.59% |
| 30 | -0.61% |
| 31 | -0.63% |
| … | … |
Balancing Adjustment
0.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.