Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
154 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 155 reviews. There are 154 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 113 |
|
73% |
| 9/10 | 26 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.10% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| EI | 10/10 | 132 days | 100% |
| Andi | 10/10 | 132 days | 100% |
| Hannah | 8/10 | 132 days | 98% |
| Joe | 10/10 | 163 days | 99% |
| Aragorn | 10/10 | 315 days | 95% |
| Thomas | 10/10 | 406 days | 91% |
| Pierre and Martine | 10/10 | 406 days | 91% |
| Mike Howe | 10/10 | 406 days | 91% |
| Sebastian | 10/10 | 437 days | 90% |
| Thomas & Annette | 10/10 | 468 days | 88% |
| Anna | 10/10 | 529 days | 85% |
| Zoe M | 10/10 | 529 days | 85% |
| Thomas Engelhardt | 10/10 | 558 days | 83% |
| RM | 10/10 | 620 days | 79% |
| Corinne | 8/10 | 681 days | 73% |
| ellie | 10/10 | 681 days | 74% |
| Brendan | 10/10 | 712 days | 72% |
| Steve | 10/10 | 743 days | 69% |
| Milly | 10/10 | 771 days | 67% |
| Sarah Woolley | 10/10 | 771 days | 67% |
| Imme | 10/10 | 802 days | 64% |
| Christian Wood | 10/10 | 802 days | 64% |
| Kevin McCall | 10/10 | 833 days | 61% |
| Ralph | 10/10 | 1198 days | 28% |
| Bex & Carl | 10/10 | 1198 days | 28% |
| Gem | 10/10 | 1228 days | 25% |
| Andrew | 10/10 | 1411 days | 15% |
| Kristine V | 10/10 | 1442 days | 13% |
| Barbora | 10/10 | 1501 days | 11% |
| Cloe | 10/10 | 1684 days | 6% |
| Kay | 8/10 | 1745 days | 5% |
| Isabella S | 10/10 | 1776 days | 5% |
| Elin Pranter | 10/10 | 1807 days | 5% |
| Zuzana and family | 10/10 | 1838 days | 5% |
| Just a guy | 10/10 | 1838 days | 5% |
| Liz Wade | 8/10 | 1866 days | 5% |
| Tom S | 10/10 | 1898 days | 5% |
| Erica | 8/10 | 1898 days | 5% |
| Dieter Giesen | 10/10 | 1898 days | 5% |
| Robert | 10/10 | 1929 days | 5% |
| Chris | 10/10 | 1929 days | 5% |
| Callum Mann | 10/10 | 1990 days | 5% |
| Martin Hansen | 10/10 | 1990 days | 5% |
| angelika19 | 10/10 | 1990 days | 5% |
| Anonymous | 10/10 | 2050 days | 4% |
| Anonymous | 10/10 | 2081 days | 4% |
| Nia | 9/10 | 2173 days | 4% |
| Maeike | 9/10 | 2204 days | 4% |
| Maika Laura | 10/10 | 2204 days | 4% |
| Axel & Sabine | 10/10 | 2204 days | 4% |
| Michael | 10/10 | 2232 days | 4% |
| Simone Maccagnan | 10/10 | 2263 days | 4% |
| Beate | 9/10 | 2263 days | 4% |
| Jonas and Lottie | 10/10 | 2294 days | 4% |
| Anita | 9/10 | 2294 days | 4% |
| Lance | 10/10 | 2324 days | 4% |
| Julia Thompson | 10/10 | 2324 days | 4% |
| Brett See | 10/10 | 2355 days | 4% |
| Grizzly Girl | 9/10 | 2355 days | 4% |
| kael Matthews | 9/10 | 2355 days | 4% |
| Kimberly | 10/10 | 2384 days | 4% |
| Jenna webber | 9/10 | 2384 days | 4% |
| Karina | 10/10 | 2569 days | 3% |
| Alde | 10/10 | 2569 days | 3% |
| The Weathersons | 9/10 | 2582 days | 2% |
| Tina Elsdon | 10/10 | 2627 days | 3% |
| Joanna du Toit | 9/10 | 2658 days | 3% |
| Nel Warnaar | 10/10 | 2664 days | 3% |
| Nigel Chapman | 10/10 | 2688 days | 3% |
| Craig Cini | 10/10 | 2752 days | 3% |
| Daniel Unkel | 10/10 | 2801 days | 3% |
| Eric Adelman | 10/10 | 2848 days | 3% |
| Jo Clarke | 8/10 | 2889 days | 3% |
| Jason Morehouse | 10/10 | 2933 days | 3% |
| Alan Brown | 5/10 | 2962 days | 2% |
| Matthias Wohlgemuth | 7/10 | 2976 days | 2% |
| Leilani Lemusu-Read | 10/10 | 2992 days | 3% |
| Kathrin Weigl | 10/10 | 3010 days | 2% |
| Yachar Tajamady | 10/10 | 3051 days | 2% |
| Tina Brill | 10/10 | 3084 days | 2% |
| Robert Ciarrocchi | 10/10 | 3151 days | 2% |
| Courtney | 10/10 | 3176 days | 2% |
| Cullen Wiginton | 10/10 | 3218 days | 2% |
| Alan Honey | 9/10 | 3248 days | 2% |
| Shaun Burns | 10/10 | 3256 days | 2% |
| Etienne Boeziek | 10/10 | 3260 days | 2% |
| Julia Clark | 9/10 | 3285 days | 2% |
| Sandra Kruse | 10/10 | 3287 days | 2% |
| Victoria Lee | 10/10 | 3367 days | 2% |
| Max Brunner | 10/10 | 3382 days | 2% |
| Hanna from Germany | 10/10 | 3394 days | 2% |
| Sarah Gurney | 10/10 | 3419 days | 2% |
| Ron Web | 10/10 | 3419 days | 2% |
| Claudius How | 10/10 | 3420 days | 2% |
| Jayne Lewis | 10/10 | 3420 days | 2% |
| Jade Duncan | 10/10 | 3438 days | 2% |
| Steve Warren | 10/10 | 3449 days | 2% |
| Megan | 10/10 | 3480 days | 2% |
| Nicolas Justin | 10/10 | 3655 days | 1% |
| Julia | 10/10 | 3664 days | 1% |
| John Wray | 10/10 | 3692 days | 1% |
| Constantin D | 10/10 | 3705 days | 1% |
| Jonathan Arndt | 10/10 | 3706 days | 1% |
| Virpi Andersson | 10/10 | 3723 days | 1% |
| Dieter Schmees | 9/10 | 3736 days | 1% |
| Manuela | 10/10 | 3751 days | 1% |
| Dieter & Lydia Schmees | 9/10 | 3754 days | 1% |
| Bert Snel | 10/10 | 3754 days | 1% |
| oren schnabel | 10/10 | 3754 days | 1% |
| SUE COLEMAN | 9/10 | 3754 days | 1% |
| Astrid Egesten | 9/10 | 3762 days | 1% |
| Gianpiero Rodari | 9/10 | 3784 days | 1% |
| sahni | 9/10 | 3968 days | 1% |
| Jan Legein | 10/10 | 4007 days | 0% |
| Josefin Lind | 9/10 | 4009 days | 0% |
| Herman Holmgist | 9/10 | 4009 days | 0% |
| Leeann Newton | 9/10 | 4056 days | 0% |
| Andrew Young | 10/10 | 4058 days | 0% |
| GN100 | 9/10 | 4058 days | 0% |
| Michael Turek | 10/10 | 4089 days | 0% |
| Linda Morey | 10/10 | 4089 days | 0% |
| Eric and Nienke | 8/10 | 4120 days | 0% |
| Julian Kemp | 10/10 | 4150 days | 0% |
| Steve Warren | 10/10 | 4181 days | 0% |
| PaulMacca | 10/10 | 4272 days | 0% |
| AoP | 10/10 | 4395 days | 1% |
| Penny Compton | 10/10 | 4395 days | 1% |
| Julian Roots | 8/10 | 4395 days | 1% |
| Helen and Ogi | 10/10 | 4408 days | 0% |
| Lis Bon | 10/10 | 4423 days | 1% |
| Pahlfamily | 10/10 | 4454 days | 1% |
| Joroen Borkert | 9/10 | 4472 days | 0% |
| Johannes OBerlin | 10/10 | 4757 days | 0% |
| Shavill | 10/10 | 4760 days | 1% |
| Michael Stoll | 10/10 | 4770 days | 0% |
| E Smudde | 8/10 | 4773 days | 0% |
| RhysWendy | 10/10 | 4820 days | 1% |
| Ken Jones | 9/10 | 5101 days | 0% |
| Steve Waterhouse | 8/10 | 5111 days | 0% |
| Jan Visser | 8/10 | 5126 days | 0% |
| Victoria Purver | 10/10 | 5129 days | 0% |
| Andrew Koster | 9/10 | 5139 days | 0% |
| Emma Edis-Bates | 9/10 | 5142 days | 0% |
| rhubarbsky | 10/10 | 5216 days | 1% |
| krisevelyn | 9/10 | 5429 days | 0% |
| Caitriona Doyle | 10/10 | 5513 days | 0% |
| Hanz | 10/10 | 5515 days | 0% |
| Linley Faulkner | 10/10 | 5519 days | 1% |
| EA Anders | 10/10 | 5536 days | 0% |
| Family van Hessem | 8/10 | 5539 days | 0% |
| Anna | 10/10 | 5589 days | 0% |
| Jessica Clarisse | 10/10 | 5593 days | 0% |
| Christine Suess | 10/10 | 5593 days | 0% |
| LindaV | 8/10 | 5859 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 101 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 98 | -1.97% |
| 99 | -1.99% |
| 100 | -2.01% |
| 101 | -2.03% |
| 102 | -2.05% |
| 103 | -2.07% |
| 104 | -2.09% |
| … | … |
Balancing Adjustment
0.34% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.