G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
157 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 159 reviews. There are 157 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 157 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 115 |
|
73% |
| 9/10 | 27 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.11% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.11% and is based on 157 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 157 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Scott Asplin | 10/10 | 228 days | 100% |
| Viktoria | 10/10 | 228 days | 100% |
| Steve | 9/10 | 317 days | 96% |
| EI | 10/10 | 409 days | 93% |
| Andi | 10/10 | 409 days | 93% |
| Hannah | 8/10 | 409 days | 91% |
| Joe | 10/10 | 440 days | 92% |
| Aragorn | 10/10 | 593 days | 82% |
| Thomas | 10/10 | 683 days | 76% |
| Pierre and Martine | 10/10 | 683 days | 76% |
| Mike Howe | 10/10 | 683 days | 76% |
| Sebastian | 10/10 | 714 days | 73% |
| Thomas & Annette | 10/10 | 745 days | 70% |
| Anna | 10/10 | 806 days | 65% |
| Zoe M | 10/10 | 806 days | 65% |
| Thomas Engelhardt | 10/10 | 836 days | 62% |
| RM | 10/10 | 898 days | 56% |
| Corinne | 8/10 | 959 days | 48% |
| ellie | 10/10 | 959 days | 49% |
| Brendan | 10/10 | 989 days | 46% |
| Steve | 10/10 | 1020 days | 43% |
| Milly | 10/10 | 1048 days | 41% |
| Sarah Woolley | 10/10 | 1048 days | 41% |
| Imme | 10/10 | 1079 days | 38% |
| Christian Wood | 10/10 | 1079 days | 38% |
| Kevin McCall | 10/10 | 1110 days | 35% |
| Ralph | 10/10 | 1475 days | 12% |
| Bex & Carl | 10/10 | 1475 days | 12% |
| Gem | 10/10 | 1505 days | 11% |
| Andrew | 10/10 | 1689 days | 6% |
| Kristine V | 10/10 | 1719 days | 6% |
| Barbora | 10/10 | 1778 days | 5% |
| Cloe | 10/10 | 1962 days | 5% |
| Kay | 8/10 | 2023 days | 5% |
| Isabella S | 10/10 | 2054 days | 5% |
| Elin Pranter | 10/10 | 2084 days | 5% |
| Zuzana and family | 10/10 | 2115 days | 5% |
| Just a guy | 10/10 | 2115 days | 5% |
| Liz Wade | 8/10 | 2143 days | 4% |
| Tom S | 10/10 | 2175 days | 4% |
| Erica | 8/10 | 2175 days | 4% |
| Dieter Giesen | 10/10 | 2175 days | 4% |
| Robert | 10/10 | 2206 days | 4% |
| Chris | 10/10 | 2206 days | 4% |
| Callum Mann | 10/10 | 2267 days | 4% |
| Martin Hansen | 10/10 | 2267 days | 4% |
| angelika19 | 10/10 | 2267 days | 4% |
| Anonymous | 10/10 | 2328 days | 4% |
| Anonymous | 10/10 | 2359 days | 4% |
| Nia | 9/10 | 2450 days | 4% |
| Maeike | 9/10 | 2481 days | 4% |
| Maika Laura | 10/10 | 2481 days | 4% |
| Axel & Sabine | 10/10 | 2481 days | 4% |
| Michael | 10/10 | 2509 days | 4% |
| Simone Maccagnan | 10/10 | 2540 days | 4% |
| Beate | 9/10 | 2540 days | 4% |
| Jonas and Lottie | 10/10 | 2571 days | 4% |
| Anita | 9/10 | 2571 days | 4% |
| Lance | 10/10 | 2601 days | 4% |
| Julia Thompson | 10/10 | 2601 days | 4% |
| Brett See | 10/10 | 2632 days | 3% |
| Grizzly Girl | 9/10 | 2632 days | 3% |
| kael Matthews | 9/10 | 2632 days | 3% |
| Kimberly | 10/10 | 2662 days | 3% |
| Jenna webber | 9/10 | 2662 days | 3% |
| Karina | 10/10 | 2846 days | 3% |
| Alde | 10/10 | 2846 days | 3% |
| The Weathersons | 9/10 | 2859 days | 2% |
| Tina Elsdon | 10/10 | 2904 days | 3% |
| Joanna du Toit | 9/10 | 2935 days | 3% |
| Nel Warnaar | 10/10 | 2941 days | 3% |
| Nigel Chapman | 10/10 | 2965 days | 3% |
| Craig Cini | 10/10 | 3030 days | 3% |
| Daniel Unkel | 10/10 | 3079 days | 3% |
| Eric Adelman | 10/10 | 3126 days | 3% |
| Jo Clarke | 8/10 | 3167 days | 2% |
| Jason Morehouse | 10/10 | 3210 days | 2% |
| Alan Brown | 5/10 | 3239 days | 2% |
| Matthias Wohlgemuth | 7/10 | 3253 days | 2% |
| Leilani Lemusu-Read | 10/10 | 3269 days | 2% |
| Kathrin Weigl | 10/10 | 3287 days | 2% |
| Yachar Tajamady | 10/10 | 3328 days | 2% |
| Tina Brill | 10/10 | 3361 days | 2% |
| Robert Ciarrocchi | 10/10 | 3429 days | 2% |
| Courtney | 10/10 | 3454 days | 2% |
| Cullen Wiginton | 10/10 | 3496 days | 2% |
| Alan Honey | 9/10 | 3526 days | 2% |
| Shaun Burns | 10/10 | 3534 days | 2% |
| Etienne Boeziek | 10/10 | 3538 days | 2% |
| Julia Clark | 9/10 | 3562 days | 2% |
| Sandra Kruse | 10/10 | 3564 days | 2% |
| Victoria Lee | 10/10 | 3644 days | 1% |
| Max Brunner | 10/10 | 3659 days | 1% |
| Hanna from Germany | 10/10 | 3671 days | 1% |
| Sarah Gurney | 10/10 | 3696 days | 1% |
| Ron Web | 10/10 | 3696 days | 1% |
| Claudius How | 10/10 | 3697 days | 1% |
| Jayne Lewis | 10/10 | 3697 days | 1% |
| Jade Duncan | 10/10 | 3715 days | 1% |
| Steve Warren | 10/10 | 3726 days | 1% |
| Megan | 10/10 | 3757 days | 1% |
| Nicolas Justin | 10/10 | 3932 days | 1% |
| Julia | 10/10 | 3941 days | 1% |
| John Wray | 10/10 | 3969 days | 1% |
| Constantin D | 10/10 | 3982 days | 1% |
| Jonathan Arndt | 10/10 | 3983 days | 1% |
| Virpi Andersson | 10/10 | 4000 days | 1% |
| Dieter Schmees | 9/10 | 4013 days | 0% |
| Manuela | 10/10 | 4028 days | 0% |
| Dieter & Lydia Schmees | 9/10 | 4031 days | 1% |
| Bert Snel | 10/10 | 4031 days | 1% |
| oren schnabel | 10/10 | 4031 days | 1% |
| SUE COLEMAN | 9/10 | 4031 days | 1% |
| Astrid Egesten | 9/10 | 4039 days | 0% |
| Gianpiero Rodari | 9/10 | 4061 days | 1% |
| sahni | 9/10 | 4246 days | 0% |
| Jan Legein | 10/10 | 4284 days | 0% |
| Josefin Lind | 9/10 | 4286 days | 0% |
| Herman Holmgist | 9/10 | 4286 days | 0% |
| Leeann Newton | 9/10 | 4333 days | 0% |
| Andrew Young | 10/10 | 4335 days | 0% |
| GN100 | 9/10 | 4335 days | 0% |
| Michael Turek | 10/10 | 4366 days | 0% |
| Linda Morey | 10/10 | 4366 days | 0% |
| Eric and Nienke | 8/10 | 4397 days | 1% |
| Julian Kemp | 10/10 | 4427 days | 1% |
| Steve Warren | 10/10 | 4458 days | 1% |
| PaulMacca | 10/10 | 4550 days | 1% |
| AoP | 10/10 | 4672 days | 1% |
| Penny Compton | 10/10 | 4672 days | 1% |
| Julian Roots | 8/10 | 4672 days | 1% |
| Helen and Ogi | 10/10 | 4685 days | 1% |
| Lis Bon | 10/10 | 4700 days | 1% |
| Pahlfamily | 10/10 | 4731 days | 1% |
| Joroen Borkert | 9/10 | 4749 days | 1% |
| Johannes OBerlin | 10/10 | 5034 days | 1% |
| Shavill | 10/10 | 5037 days | 1% |
| Michael Stoll | 10/10 | 5047 days | 1% |
| E Smudde | 8/10 | 5050 days | 1% |
| RhysWendy | 10/10 | 5097 days | 1% |
| Ken Jones | 9/10 | 5378 days | 1% |
| Steve Waterhouse | 8/10 | 5388 days | 1% |
| Jan Visser | 8/10 | 5403 days | 1% |
| Victoria Purver | 10/10 | 5406 days | 1% |
| Andrew Koster | 9/10 | 5416 days | 1% |
| Emma Edis-Bates | 9/10 | 5419 days | 1% |
| rhubarbsky | 10/10 | 5493 days | 1% |
| krisevelyn | 9/10 | 5707 days | 1% |
| Caitriona Doyle | 10/10 | 5790 days | 1% |
| Hanz | 10/10 | 5792 days | 1% |
| Linley Faulkner | 10/10 | 5796 days | 1% |
| EA Anders | 10/10 | 5813 days | 1% |
| Family van Hessem | 8/10 | 5816 days | 1% |
| Anna | 10/10 | 5866 days | 1% |
| Jessica Clarisse | 10/10 | 5870 days | 1% |
| Christine Suess | 10/10 | 5870 days | 1% |
| LindaV | 8/10 | 6136 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
0.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.