Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
152 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 153 reviews. There are 152 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 152 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
74% |
| 9/10 | 26 |
|
17% |
| 8/10 | 12 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.18% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.18% and is based on 152 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 152 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| EI | 10/10 | 20 days | 100% |
| Joe | 10/10 | 51 days | 100% |
| Aragorn | 10/10 | 204 days | 98% |
| Thomas | 10/10 | 294 days | 95% |
| Pierre and Martine | 10/10 | 294 days | 95% |
| Mike Howe | 10/10 | 294 days | 95% |
| Sebastian | 10/10 | 325 days | 94% |
| Thomas & Annette | 10/10 | 356 days | 93% |
| Anna | 10/10 | 417 days | 90% |
| Zoe M | 10/10 | 417 days | 90% |
| Thomas Engelhardt | 10/10 | 447 days | 89% |
| RM | 10/10 | 509 days | 85% |
| Corinne | 8/10 | 570 days | 80% |
| ellie | 10/10 | 570 days | 81% |
| Brendan | 10/10 | 600 days | 79% |
| Steve | 10/10 | 631 days | 77% |
| Milly | 10/10 | 659 days | 75% |
| Sarah Woolley | 10/10 | 659 days | 75% |
| Imme | 10/10 | 690 days | 73% |
| Christian Wood | 10/10 | 690 days | 73% |
| Kevin McCall | 10/10 | 721 days | 70% |
| Ralph | 10/10 | 1086 days | 36% |
| Bex & Carl | 10/10 | 1086 days | 36% |
| Gem | 10/10 | 1116 days | 34% |
| Andrew | 10/10 | 1300 days | 21% |
| Kristine V | 10/10 | 1330 days | 19% |
| Barbora | 10/10 | 1389 days | 16% |
| Cloe | 10/10 | 1573 days | 9% |
| Kay | 8/10 | 1634 days | 7% |
| Isabella S | 10/10 | 1665 days | 6% |
| Elin Pranter | 10/10 | 1695 days | 6% |
| Zuzana and family | 10/10 | 1726 days | 6% |
| Just a guy | 10/10 | 1726 days | 6% |
| Liz Wade | 8/10 | 1755 days | 5% |
| Tom S | 10/10 | 1786 days | 5% |
| Erica | 8/10 | 1786 days | 5% |
| Dieter Giesen | 10/10 | 1786 days | 5% |
| Robert | 10/10 | 1817 days | 5% |
| Chris | 10/10 | 1817 days | 5% |
| Callum Mann | 10/10 | 1878 days | 5% |
| Martin Hansen | 10/10 | 1878 days | 5% |
| angelika19 | 10/10 | 1878 days | 5% |
| Anonymous | 10/10 | 1939 days | 5% |
| Anonymous | 10/10 | 1970 days | 5% |
| Nia | 9/10 | 2061 days | 4% |
| Maeike | 9/10 | 2092 days | 4% |
| Maika Laura | 10/10 | 2092 days | 4% |
| Axel & Sabine | 10/10 | 2092 days | 4% |
| Michael | 10/10 | 2120 days | 4% |
| Simone Maccagnan | 10/10 | 2151 days | 4% |
| Beate | 9/10 | 2151 days | 4% |
| Jonas and Lottie | 10/10 | 2182 days | 4% |
| Anita | 9/10 | 2182 days | 4% |
| Lance | 10/10 | 2212 days | 4% |
| Julia Thompson | 10/10 | 2212 days | 4% |
| Brett See | 10/10 | 2243 days | 4% |
| Grizzly Girl | 9/10 | 2243 days | 4% |
| kael Matthews | 9/10 | 2243 days | 4% |
| Kimberly | 10/10 | 2273 days | 4% |
| Jenna webber | 9/10 | 2273 days | 4% |
| Karina | 10/10 | 2457 days | 4% |
| Alde | 10/10 | 2457 days | 4% |
| The Weathersons | 9/10 | 2470 days | 3% |
| Tina Elsdon | 10/10 | 2516 days | 4% |
| Joanna du Toit | 9/10 | 2547 days | 4% |
| Nel Warnaar | 10/10 | 2552 days | 4% |
| Nigel Chapman | 10/10 | 2576 days | 3% |
| Craig Cini | 10/10 | 2641 days | 3% |
| Daniel Unkel | 10/10 | 2690 days | 3% |
| Eric Adelman | 10/10 | 2737 days | 3% |
| Jo Clarke | 8/10 | 2778 days | 3% |
| Jason Morehouse | 10/10 | 2822 days | 3% |
| Alan Brown | 5/10 | 2850 days | 2% |
| Matthias Wohlgemuth | 7/10 | 2864 days | 3% |
| Leilani Lemusu-Read | 10/10 | 2881 days | 3% |
| Kathrin Weigl | 10/10 | 2898 days | 3% |
| Yachar Tajamady | 10/10 | 2939 days | 3% |
| Tina Brill | 10/10 | 2973 days | 3% |
| Robert Ciarrocchi | 10/10 | 3040 days | 3% |
| Courtney | 10/10 | 3065 days | 3% |
| Cullen Wiginton | 10/10 | 3107 days | 2% |
| Alan Honey | 9/10 | 3137 days | 2% |
| Shaun Burns | 10/10 | 3145 days | 2% |
| Etienne Boeziek | 10/10 | 3149 days | 2% |
| Julia Clark | 9/10 | 3173 days | 2% |
| Sandra Kruse | 10/10 | 3175 days | 2% |
| Victoria Lee | 10/10 | 3255 days | 2% |
| Max Brunner | 10/10 | 3270 days | 2% |
| Hanna from Germany | 10/10 | 3282 days | 2% |
| Sarah Gurney | 10/10 | 3307 days | 2% |
| Ron Web | 10/10 | 3308 days | 2% |
| Claudius How | 10/10 | 3308 days | 2% |
| Jayne Lewis | 10/10 | 3308 days | 2% |
| Jade Duncan | 10/10 | 3326 days | 2% |
| Steve Warren | 10/10 | 3337 days | 2% |
| Megan | 10/10 | 3369 days | 2% |
| Nicolas Justin | 10/10 | 3543 days | 1% |
| Julia | 10/10 | 3553 days | 2% |
| John Wray | 10/10 | 3581 days | 2% |
| Constantin D | 10/10 | 3593 days | 2% |
| Jonathan Arndt | 10/10 | 3594 days | 2% |
| Virpi Andersson | 10/10 | 3612 days | 1% |
| Dieter Schmees | 9/10 | 3624 days | 1% |
| Manuela | 10/10 | 3639 days | 1% |
| Dieter & Lydia Schmees | 9/10 | 3643 days | 1% |
| Bert Snel | 10/10 | 3643 days | 1% |
| oren schnabel | 10/10 | 3643 days | 1% |
| SUE COLEMAN | 9/10 | 3643 days | 1% |
| Astrid Egesten | 9/10 | 3650 days | 1% |
| Gianpiero Rodari | 9/10 | 3673 days | 1% |
| sahni | 9/10 | 3857 days | 1% |
| Jan Legein | 10/10 | 3895 days | 1% |
| Josefin Lind | 9/10 | 3897 days | 1% |
| Herman Holmgist | 9/10 | 3897 days | 1% |
| Leeann Newton | 9/10 | 3944 days | 1% |
| Andrew Young | 10/10 | 3946 days | 1% |
| GN100 | 9/10 | 3946 days | 1% |
| Michael Turek | 10/10 | 3977 days | 1% |
| Linda Morey | 10/10 | 3977 days | 1% |
| Eric and Nienke | 8/10 | 4008 days | 1% |
| Julian Kemp | 10/10 | 4038 days | 1% |
| Steve Warren | 10/10 | 4069 days | 1% |
| PaulMacca | 10/10 | 4161 days | 0% |
| AoP | 10/10 | 4283 days | 0% |
| Penny Compton | 10/10 | 4283 days | 0% |
| Julian Roots | 8/10 | 4283 days | 0% |
| Helen and Ogi | 10/10 | 4296 days | 0% |
| Lis Bon | 10/10 | 4311 days | 0% |
| Pahlfamily | 10/10 | 4342 days | 0% |
| Joroen Borkert | 9/10 | 4360 days | 0% |
| Johannes OBerlin | 10/10 | 4645 days | 1% |
| Shavill | 10/10 | 4648 days | 1% |
| Michael Stoll | 10/10 | 4658 days | 1% |
| E Smudde | 8/10 | 4661 days | 1% |
| RhysWendy | 10/10 | 4708 days | 1% |
| Ken Jones | 9/10 | 4989 days | 1% |
| Steve Waterhouse | 8/10 | 4999 days | 1% |
| Jan Visser | 8/10 | 5014 days | 1% |
| Victoria Purver | 10/10 | 5017 days | 1% |
| Andrew Koster | 9/10 | 5027 days | 1% |
| Emma Edis-Bates | 9/10 | 5030 days | 1% |
| rhubarbsky | 10/10 | 5104 days | 1% |
| krisevelyn | 9/10 | 5318 days | 1% |
| Caitriona Doyle | 10/10 | 5401 days | 1% |
| Hanz | 10/10 | 5403 days | 1% |
| Linley Faulkner | 10/10 | 5407 days | 1% |
| EA Anders | 10/10 | 5424 days | 1% |
| Family van Hessem | 8/10 | 5427 days | 1% |
| Anna | 10/10 | 5477 days | 1% |
| Jessica Clarisse | 10/10 | 5481 days | 1% |
| Christine Suess | 10/10 | 5481 days | 1% |
| LindaV | 8/10 | 5747 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.20% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 10 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| … | … |
Balancing Adjustment
0.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
99%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.