Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
105 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 108 reviews. There are 105 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 105 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
27% |
| 9/10 | 31 |
|
30% |
| 8/10 | 28 |
|
27% |
| 7/10 | 7 |
|
7% |
| 6/10 | 8 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.48% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.48% and is based on 105 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 105 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emily | 10/10 | 61 days | 100% |
| Henry | 10/10 | 152 days | 99% |
| Laura Hadden | 10/10 | 183 days | 98% |
| Finlay | 8/10 | 214 days | 96% |
| YP | 8/10 | 305 days | 93% |
| Caron | 10/10 | 336 days | 94% |
| Knut | 8/10 | 457 days | 87% |
| Cholly | 10/10 | 488 days | 87% |
| Emily Johnson | 10/10 | 549 days | 83% |
| Kat | 4/10 | 580 days | 53% |
| Tzan from CA | 10/10 | 580 days | 81% |
| Jill Ruwhiu | 10/10 | 610 days | 79% |
| Arie | 9/10 | 730 days | 69% |
| cearon | 9/10 | 1006 days | 43% |
| Sebastian Stoof | 6/10 | 1126 days | 28% |
| Chonti | 10/10 | 1310 days | 20% |
| Wombus | 8/10 | 1583 days | 8% |
| The Party Bus | 10/10 | 1736 days | 5% |
| Neil Holland | 9/10 | 1797 days | 5% |
| Cor Dekker | 6/10 | 1888 days | 4% |
| Declan Byrne | 10/10 | 1888 days | 5% |
| Lisa | 10/10 | 1918 days | 5% |
| Lausgrott from Germany | 10/10 | 1979 days | 5% |
| Scooper | 9/10 | 2102 days | 4% |
| Marn | 7/10 | 2163 days | 4% |
| Francois & Caroline | 9/10 | 2222 days | 4% |
| Camping-Dave | 6/10 | 2314 days | 3% |
| KCtravels | 8/10 | 2314 days | 4% |
| Kenza | 9/10 | 2314 days | 4% |
| Emma Higgins | 10/10 | 2343 days | 4% |
| Mike Fricker | 10/10 | 2344 days | 4% |
| Mike Fricker | 8/10 | 2344 days | 4% |
| Bradletn | 8/10 | 2497 days | 4% |
| Terrah2o | 8/10 | 2497 days | 4% |
| Magenta McHalick | 7/10 | 2553 days | 3% |
| Roadrunner | 2/10 | 2556 days | 2% |
| Tina and Terry | 1/10 | 2556 days | 1% |
| Eversons | 10/10 | 2556 days | 4% |
| Nora Tobies | 9/10 | 2623 days | 3% |
| Arnie Siewert | 6/10 | 2652 days | 3% |
| Nadene Wheatley | 10/10 | 2658 days | 3% |
| Lyle Walker | 10/10 | 2675 days | 3% |
| Mark Ravenscroft | 9/10 | 2833 days | 3% |
| Roger | 7/10 | 2848 days | 3% |
| Gail Hunter | 8/10 | 2916 days | 3% |
| irene winter | 9/10 | 2951 days | 3% |
| Kirsten qProsser | 10/10 | 2981 days | 2% |
| Robert Wolf | 10/10 | 3019 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3207 days | 2% |
| Boukje Diijkstra | 8/10 | 3266 days | 2% |
| Steve | 8/10 | 3267 days | 2% |
| Janneke Hekhuis | 8/10 | 3298 days | 2% |
| Antonio BENITEZ | 6/10 | 3318 days | 2% |
| David From Switzerland | 10/10 | 3348 days | 2% |
| Jo Batt | 8/10 | 3353 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3382 days | 2% |
| Sarah Gurney | 8/10 | 3385 days | 2% |
| Chester Martin | 9/10 | 3455 days | 2% |
| Anita and Wilbur | 9/10 | 3462 days | 2% |
| Vallerie Spoo | 9/10 | 3617 days | 1% |
| Lieselotte Michels | 9/10 | 3654 days | 1% |
| Wilma Senior | 9/10 | 3682 days | 1% |
| holidaymad from Solihull | 7/10 | 3682 days | 1% |
| Grant Pease | 8/10 | 3743 days | 1% |
| Daniel Jarrett | 7/10 | 3804 days | 1% |
| Xan Northman | 10/10 | 3897 days | 1% |
| Mike Fricker | 8/10 | 3928 days | 1% |
| Eva-Maria Krueger | 8/10 | 3989 days | 1% |
| Steffen | 6/10 | 3992 days | 1% |
| Sergey Pronkin | 6/10 | 3992 days | 1% |
| Nina Helmling | 9/10 | 3992 days | 1% |
| Leon Courtney | 8/10 | 3996 days | 1% |
| Valerio Penita | 9/10 | 4031 days | 1% |
| Bet | 9/10 | 4047 days | 1% |
| Marie Lillieskold | 9/10 | 4048 days | 1% |
| Peter Shorten | 9/10 | 4293 days | 0% |
| Humphrey | 8/10 | 4323 days | 0% |
| Bonnie and David Appleby | 9/10 | 4354 days | 0% |
| Guillot | 9/10 | 4361 days | 0% |
| Michal | 7/10 | 4430 days | 1% |
| Brigitte | 8/10 | 4432 days | 1% |
| Moorman | 9/10 | 4435 days | 1% |
| sueadegizmo | 9/10 | 4627 days | 1% |
| Sandra Dirk | 9/10 | 4711 days | 1% |
| Sebastian Rossbach | 10/10 | 4731 days | 1% |
| Nelly & Lisa | 10/10 | 4735 days | 1% |
| Carla Mathieu | 10/10 | 4738 days | 1% |
| Anika | 8/10 | 4747 days | 1% |
| CMJ | 8/10 | 4779 days | 1% |
| dnigolian | 8/10 | 4901 days | 1% |
| Julie Norton | 9/10 | 5055 days | 1% |
| Michel Op't Landt | 8/10 | 5091 days | 1% |
| F Horrex | 8/10 | 5104 days | 1% |
| Bucher | 9/10 | 5199 days | 1% |
| Andrew Hammond | 8/10 | 5236 days | 1% |
| David Milner | 8/10 | 5456 days | 1% |
| Helen Power | 6/10 | 5473 days | 1% |
| ilkal | 9/10 | 5526 days | 1% |
| Lynn Maguire | 10/10 | 5526 days | 1% |
| braunweiler | 10/10 | 5529 days | 1% |
| Ann S | 10/10 | 5548 days | 1% |
| Roeder Grit | 8/10 | 5551 days | 1% |
| Ton Buil | 9/10 | 5552 days | 1% |
| Kruiver | 7/10 | 5825 days | 1% |
| Ole | 9/10 | 5833 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 32 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 29 | -0.60% |
| 30 | -0.62% |
| 31 | -0.64% |
| 32 | -0.66% |
| 33 | -0.68% |
| 34 | -0.70% |
| 35 | -0.72% |
| … | … |
Balancing Adjustment
1.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.