Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
106 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 109 reviews. There are 106 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 106 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
26% |
| 9/10 | 32 |
|
30% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
7% |
| 6/10 | 8 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.53% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.53% and is based on 106 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 106 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jojo&Skoko | 9/10 | 47 days | 99% |
| Emily | 10/10 | 78 days | 100% |
| Henry | 10/10 | 169 days | 99% |
| Laura Hadden | 10/10 | 200 days | 98% |
| Finlay | 8/10 | 231 days | 95% |
| YP | 8/10 | 322 days | 93% |
| Caron | 10/10 | 353 days | 93% |
| Knut | 8/10 | 474 days | 86% |
| Cholly | 10/10 | 505 days | 86% |
| Emily Johnson | 10/10 | 566 days | 82% |
| Kat | 4/10 | 597 days | 52% |
| Tzan from CA | 10/10 | 597 days | 80% |
| Jill Ruwhiu | 10/10 | 627 days | 78% |
| Arie | 9/10 | 747 days | 68% |
| cearon | 9/10 | 1023 days | 41% |
| Sebastian Stoof | 6/10 | 1143 days | 27% |
| Chonti | 10/10 | 1327 days | 19% |
| Wombus | 8/10 | 1600 days | 8% |
| The Party Bus | 10/10 | 1753 days | 5% |
| Neil Holland | 9/10 | 1814 days | 5% |
| Cor Dekker | 6/10 | 1905 days | 4% |
| Declan Byrne | 10/10 | 1905 days | 5% |
| Lisa | 10/10 | 1935 days | 5% |
| Lausgrott from Germany | 10/10 | 1996 days | 5% |
| Scooper | 9/10 | 2119 days | 4% |
| Marn | 7/10 | 2180 days | 4% |
| Francois & Caroline | 9/10 | 2239 days | 4% |
| Camping-Dave | 6/10 | 2331 days | 3% |
| KCtravels | 8/10 | 2331 days | 4% |
| Kenza | 9/10 | 2331 days | 4% |
| Emma Higgins | 10/10 | 2360 days | 4% |
| Mike Fricker | 10/10 | 2361 days | 4% |
| Mike Fricker | 8/10 | 2361 days | 4% |
| Bradletn | 8/10 | 2514 days | 4% |
| Terrah2o | 8/10 | 2514 days | 4% |
| Magenta McHalick | 7/10 | 2570 days | 3% |
| Roadrunner | 2/10 | 2573 days | 2% |
| Tina and Terry | 1/10 | 2573 days | 1% |
| Eversons | 10/10 | 2573 days | 4% |
| Nora Tobies | 9/10 | 2640 days | 3% |
| Arnie Siewert | 6/10 | 2669 days | 3% |
| Nadene Wheatley | 10/10 | 2675 days | 3% |
| Lyle Walker | 10/10 | 2692 days | 3% |
| Mark Ravenscroft | 9/10 | 2850 days | 3% |
| Roger | 7/10 | 2865 days | 3% |
| Gail Hunter | 8/10 | 2933 days | 3% |
| irene winter | 9/10 | 2968 days | 3% |
| Kirsten qProsser | 10/10 | 2998 days | 2% |
| Robert Wolf | 10/10 | 3036 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3224 days | 2% |
| Boukje Diijkstra | 8/10 | 3283 days | 2% |
| Steve | 8/10 | 3284 days | 2% |
| Janneke Hekhuis | 8/10 | 3315 days | 2% |
| Antonio BENITEZ | 6/10 | 3335 days | 2% |
| David From Switzerland | 10/10 | 3365 days | 2% |
| Jo Batt | 8/10 | 3370 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3399 days | 2% |
| Sarah Gurney | 8/10 | 3402 days | 2% |
| Chester Martin | 9/10 | 3472 days | 2% |
| Anita and Wilbur | 9/10 | 3479 days | 2% |
| Vallerie Spoo | 9/10 | 3634 days | 1% |
| Lieselotte Michels | 9/10 | 3671 days | 1% |
| Wilma Senior | 9/10 | 3699 days | 1% |
| holidaymad from Solihull | 7/10 | 3699 days | 1% |
| Grant Pease | 8/10 | 3760 days | 1% |
| Daniel Jarrett | 7/10 | 3821 days | 1% |
| Xan Northman | 10/10 | 3914 days | 1% |
| Mike Fricker | 8/10 | 3945 days | 1% |
| Eva-Maria Krueger | 8/10 | 4006 days | 1% |
| Steffen | 6/10 | 4009 days | 1% |
| Sergey Pronkin | 6/10 | 4009 days | 1% |
| Nina Helmling | 9/10 | 4009 days | 1% |
| Leon Courtney | 8/10 | 4013 days | 1% |
| Valerio Penita | 9/10 | 4048 days | 1% |
| Bet | 9/10 | 4064 days | 1% |
| Marie Lillieskold | 9/10 | 4065 days | 1% |
| Peter Shorten | 9/10 | 4310 days | 0% |
| Humphrey | 8/10 | 4340 days | 0% |
| Bonnie and David Appleby | 9/10 | 4371 days | 0% |
| Guillot | 9/10 | 4378 days | 0% |
| Michal | 7/10 | 4447 days | 1% |
| Brigitte | 8/10 | 4449 days | 1% |
| Moorman | 9/10 | 4452 days | 1% |
| sueadegizmo | 9/10 | 4644 days | 1% |
| Sandra Dirk | 9/10 | 4728 days | 1% |
| Sebastian Rossbach | 10/10 | 4748 days | 1% |
| Nelly & Lisa | 10/10 | 4752 days | 1% |
| Carla Mathieu | 10/10 | 4755 days | 1% |
| Anika | 8/10 | 4764 days | 1% |
| CMJ | 8/10 | 4796 days | 1% |
| dnigolian | 8/10 | 4918 days | 1% |
| Julie Norton | 9/10 | 5072 days | 1% |
| Michel Op't Landt | 8/10 | 5108 days | 1% |
| F Horrex | 8/10 | 5121 days | 1% |
| Bucher | 9/10 | 5216 days | 1% |
| Andrew Hammond | 8/10 | 5253 days | 1% |
| David Milner | 8/10 | 5473 days | 1% |
| Helen Power | 6/10 | 5490 days | 1% |
| ilkal | 9/10 | 5543 days | 1% |
| Lynn Maguire | 10/10 | 5543 days | 1% |
| braunweiler | 10/10 | 5546 days | 1% |
| Ann S | 10/10 | 5565 days | 1% |
| Roeder Grit | 8/10 | 5568 days | 1% |
| Ton Buil | 9/10 | 5569 days | 1% |
| Kruiver | 7/10 | 5842 days | 1% |
| Ole | 9/10 | 5850 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 2 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| … | … |
Balancing Adjustment
0.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.