Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waiteti Trout Stream Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waiteti Trout Stream Holiday Park
Valid Reviews
119 Valid Reviews
The Waiteti Trout Stream Holiday Park experience has a total of 121 reviews. There are 119 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 64 |
|
54% |
| 9/10 | 28 |
|
24% |
| 8/10 | 14 |
|
12% |
| 7/10 | 4 |
|
3% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
88.57% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park valid reviews is 88.57% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
17 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 17 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 17 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
35% |
| 9/10 | 6 |
|
35% |
| 8/10 | 4 |
|
24% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.00% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park face-to-face reviews is 90.00% and is based on 17 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan | 1/10 | 801 days | 48% |
| Naomi | 8/10 | 893 days | 100% |
| Greg | 10/10 | 1015 days | 79% |
| Liz Wade | 8/10 | 1865 days | 9% |
| Camilla | 10/10 | 1897 days | 9% |
| Orla | 8/10 | 1928 days | 9% |
| Javier Williams | 7/10 | 1928 days | 8% |
| D&R | 10/10 | 2019 days | 8% |
| Mark Jarvis | 9/10 | 2019 days | 8% |
| asomek | 9/10 | 2172 days | 8% |
| TP&MM | 9/10 | 2203 days | 8% |
| Rocket | 9/10 | 2203 days | 8% |
| Dlg | 9/10 | 2262 days | 7% |
| Camping-Dave | 6/10 | 2354 days | 6% |
| Brett Donald | 10/10 | 2618 days | 6% |
| Andy Sheard | 9/10 | 2624 days | 6% |
| Jan Vos | 10/10 | 2672 days | 6% |
| Anna Song | 1/10 | 2901 days | 2% |
| Elaine Yuill | 9/10 | 2949 days | 5% |
| Jo Norsworthy | 9/10 | 2991 days | 5% |
| Mike Guest | 10/10 | 3099 days | 4% |
| juki_ramones | 8/10 | 3113 days | 4% |
| Andrew Nelson | 8/10 | 3247 days | 4% |
| Eric Bellas | 10/10 | 3279 days | 4% |
| Katie Griffin | 8/10 | 3303 days | 4% |
| Axel Merz | 8/10 | 3345 days | 3% |
| Mark George | 10/10 | 3355 days | 3% |
| Anita Liow | 9/10 | 3357 days | 3% |
| Jacci Williams | 2/10 | 3358 days | 1% |
| Sam Howard | 3/10 | 3373 days | 2% |
| Roel Boorsma | 8/10 | 3376 days | 3% |
| David From Switzerland | 9/10 | 3390 days | 3% |
| Maxim Domashev | 1/10 | 3392 days | 1% |
| Gayle Campbell | 10/10 | 3404 days | 3% |
| Jade Duncan | 8/10 | 3441 days | 3% |
| Aengus Jankowsky | 10/10 | 3449 days | 3% |
| Nurul Nadia Naziron | 10/10 | 3454 days | 3% |
| Chiara Magelli | 9/10 | 3555 days | 3% |
| Jason Robus | 7/10 | 3578 days | 2% |
| Elka Keijzer | 6/10 | 3602 days | 2% |
| Emma Keegan | 10/10 | 3632 days | 2% |
| Sabine Hargens | 10/10 | 3683 days | 2% |
| Mike Merrick | 10/10 | 3685 days | 2% |
| Sarah Farr | 10/10 | 3722 days | 2% |
| Bob Lygo | 10/10 | 3722 days | 2% |
| misstassie | 10/10 | 3722 days | 2% |
| Huia Ketcham | 10/10 | 3753 days | 2% |
| Lars Van Uffelen | 1/10 | 3753 days | 1% |
| John K | 10/10 | 3814 days | 2% |
| Teresa Erana | 10/10 | 3844 days | 2% |
| Jenny Duncan | 10/10 | 3876 days | 2% |
| John W | 10/10 | 3937 days | 1% |
| john_seasoned_traveler | 10/10 | 3937 days | 1% |
| Miro Amsalem | 9/10 | 3998 days | 1% |
| Robyn McDermott | 9/10 | 3998 days | 1% |
| Cimino Cole | 10/10 | 3998 days | 1% |
| Julie Ledanois | 8/10 | 4040 days | 1% |
| Pierre Gentile | 8/10 | 4040 days | 1% |
| Alex Sheldon | 9/10 | 4054 days | 1% |
| Stefan Reutler | 10/10 | 4054 days | 1% |
| Granste Stéphane | 10/10 | 4057 days | 1% |
| Andrew Young | 10/10 | 4057 days | 1% |
| Jenny Hall | 7/10 | 4088 days | 1% |
| Janine K | 9/10 | 4088 days | 1% |
| Stuart Hazelton | 10/10 | 4088 days | 1% |
| Paul Lipsanos | 10/10 | 4119 days | 1% |
| dominique raccah | 9/10 | 4119 days | 1% |
| Joseph Ross | 10/10 | 4180 days | 0% |
| W & K Boyd | 10/10 | 4210 days | 0% |
| Nigel Shaw | 10/10 | 4302 days | 0% |
| Emily Sweetman | 9/10 | 4394 days | 2% |
| Julian Roots | 9/10 | 4394 days | 2% |
| Heather Macdonald | 10/10 | 4422 days | 2% |
| MiriamWhelan | 10/10 | 4453 days | 2% |
| Vullings_Family | 9/10 | 4453 days | 2% |
| Maurice Grice | 10/10 | 4453 days | 2% |
| Trason | 10/10 | 4484 days | 2% |
| Daniel Kwon | 10/10 | 4484 days | 2% |
| David | 8/10 | 4514 days | 2% |
| Robertson | 10/10 | 4545 days | 2% |
| shaunarana | 10/10 | 4637 days | 2% |
| TravelGran | 10/10 | 4698 days | 2% |
| greena_world | 9/10 | 4698 days | 2% |
| The_Thorpes | 10/10 | 4728 days | 2% |
| TararuaSocialRiders | 10/10 | 4728 days | 2% |
| sidcupjon | 10/10 | 4759 days | 2% |
| Anglea de Smit | 9/10 | 4770 days | 1% |
| thebrems | 9/10 | 4819 days | 2% |
| TurnerClan | 10/10 | 4819 days | 2% |
| guyr | 10/10 | 4819 days | 2% |
| Michael | 10/10 | 4850 days | 2% |
| Natascha & Greg | 9/10 | 4862 days | 1% |
| Francesca_9696 | 10/10 | 4880 days | 2% |
| NandJ | 10/10 | 4880 days | 2% |
| jag10 | 10/10 | 4911 days | 2% |
| aliocha | 10/10 | 4911 days | 2% |
| c2000 | 9/10 | 4911 days | 2% |
| VCK | 10/10 | 4972 days | 2% |
| vlim003 | 10/10 | 5094 days | 2% |
| tazman | 9/10 | 5094 days | 2% |
| P Bukal | 10/10 | 5104 days | 1% |
| Noah Stegmann | 9/10 | 5105 days | 1% |
| Christoph & Maria | 10/10 | 5115 days | 1% |
| Marty Fey | 8/10 | 5116 days | 1% |
| Rolf | 7/10 | 5116 days | 1% |
| Simon Vickers | 9/10 | 5124 days | 1% |
| rodcorn | 10/10 | 5125 days | 2% |
| Marianne Astorp | 9/10 | 5144 days | 1% |
| fourboys | 10/10 | 5184 days | 2% |
| Treadways | 10/10 | 5184 days | 2% |
| Andersons | 10/10 | 5245 days | 2% |
| somethingabout | 10/10 | 5306 days | 2% |
| ksteer | 10/10 | 5337 days | 2% |
| Family_Thomsen | 8/10 | 5472 days | 1% |
| Gail Mckinstry | 10/10 | 5496 days | 1% |
| Elisabeth Egerup | 10/10 | 5497 days | 1% |
| BeanzoNZ | 1/10 | 5549 days | 0% |
| selinab | 10/10 | 5573 days | 1% |
| David Gildea | 10/10 | 5610 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waiteti Trout Stream Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Waiteti Trout Stream Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waiteti Trout Stream Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
3.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.