Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Thermal Holiday Park
Valid Reviews
97 Valid Reviews
The Rotorua Thermal Holiday Park experience has a total of 99 reviews. There are 97 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
9% |
| 9/10 | 28 |
|
29% |
| 8/10 | 19 |
|
20% |
| 7/10 | 16 |
|
16% |
| 6/10 | 11 |
|
11% |
| 5/10 | 2 |
|
2% |
| 4/10 | 4 |
|
4% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 4 |
|
4% |
73.40% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 73.40% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
9% |
| 9/10 | 18 |
|
40% |
| 8/10 | 13 |
|
29% |
| 7/10 | 1 |
|
2% |
| 6/10 | 6 |
|
13% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
79.78% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mr&Mrs McFake | 10/10 | 251 days | 100% |
| Diana | 7/10 | 433 days | 86% |
| Yvonne | 9/10 | 494 days | 88% |
| Vicky Dmc | 1/10 | 555 days | 35% |
| Virginie | 1/10 | 676 days | 31% |
| Carsten | 6/10 | 707 days | 64% |
| tortuga | 7/10 | 738 days | 67% |
| Marie Perret | 9/10 | 829 days | 62% |
| Kawena Schuman | 7/10 | 921 days | 50% |
| Jo McAlpine | 8/10 | 921 days | 52% |
| Matt Olejniczak | 7/10 | 1013 days | 41% |
| Inge | 7/10 | 1072 days | 36% |
| Jo | 6/10 | 1833 days | 4% |
| Lorelle | 10/10 | 2016 days | 5% |
| Reba | 8/10 | 2137 days | 4% |
| Jenny | 7/10 | 2168 days | 4% |
| Bites | 7/10 | 2260 days | 4% |
| Julianne McKie | 8/10 | 2260 days | 4% |
| frans van schie | 7/10 | 2321 days | 4% |
| Chelle | 5/10 | 2502 days | 3% |
| Jeanne | 7/10 | 2594 days | 3% |
| Boguslaw MAKIELLO | 6/10 | 2822 days | 3% |
| The Weathersons | 6/10 | 2852 days | 3% |
| Ronald Daigneault | 6/10 | 2922 days | 2% |
| Lucy Winfield | 6/10 | 3065 days | 2% |
| Susan Boyton | 8/10 | 3126 days | 2% |
| Elena Rusalen | 7/10 | 3177 days | 2% |
| Victoria Lee | 3/10 | 3209 days | 1% |
| Bram de Vries | 4/10 | 3228 days | 1% |
| Alba Mateos | 9/10 | 3262 days | 2% |
| Philippa and Adam | 6/10 | 3562 days | 1% |
| Sunja Abbe | 10/10 | 3572 days | 2% |
| Staffan Johansson | 4/10 | 3580 days | 1% |
| Jane Louise Stokes | 3/10 | 3583 days | 1% |
| Travis Gregory | 1/10 | 3691 days | 0% |
| Sarah Gurney | 7/10 | 3696 days | 1% |
| Emmy Poole | 5/10 | 3733 days | 1% |
| Kirsty Longland | 8/10 | 3751 days | 1% |
| Fabien Metro | 9/10 | 3778 days | 1% |
| Elka Keijzer | 9/10 | 3873 days | 1% |
| Bjorn Privat | 2/10 | 3994 days | 0% |
| Sidney Stokkers | 7/10 | 4085 days | 0% |
| Richard | 1/10 | 4178 days | 0% |
| Laurene | 9/10 | 4320 days | 0% |
| Paul Wood | 7/10 | 4390 days | 1% |
| Steven Wood | 8/10 | 4481 days | 1% |
| K & F | 7/10 | 4665 days | 1% |
| Maxime | 2/10 | 4677 days | 0% |
| William Notcutt | 6/10 | 4724 days | 1% |
| hoppy | 9/10 | 4724 days | 1% |
| Martin Thomas | 6/10 | 4747 days | 1% |
| Julia Ramseier | 6/10 | 4767 days | 1% |
| Tjw | 9/10 | 4908 days | 1% |
| Heiner Reinecke | 9/10 | 5022 days | 1% |
| Sebastian Hol | 9/10 | 5026 days | 1% |
| Mike3 | 9/10 | 5030 days | 1% |
| Janet | 9/10 | 5035 days | 1% |
| Tamara McVey | 9/10 | 5042 days | 1% |
| Schneider | 9/10 | 5043 days | 1% |
| Susie Christensen | 9/10 | 5045 days | 1% |
| akglenny | 10/10 | 5090 days | 1% |
| tramper | 10/10 | 5090 days | 1% |
| _mel_ | 9/10 | 5090 days | 1% |
| Tuibaby22 | 10/10 | 5121 days | 1% |
| Sillmann | 8/10 | 5127 days | 1% |
| David & Mary-Jane Ryder | 9/10 | 5133 days | 1% |
| Tony & Rachel | 10/10 | 5135 days | 1% |
| Alberto Redner | 10/10 | 5137 days | 1% |
| Lardy | 8/10 | 5138 days | 1% |
| JadesWorld | 7/10 | 5151 days | 1% |
| neilqecosse | 9/10 | 5212 days | 1% |
| Karin & Bastiaan | 8/10 | 5360 days | 1% |
| Nick van de Belt | 9/10 | 5373 days | 1% |
| Kris Gijbels | 9/10 | 5374 days | 1% |
| Andreas Blessing | 8/10 | 5376 days | 1% |
| De Groot | 7/10 | 5380 days | 1% |
| S and A Koehue | 10/10 | 5396 days | 1% |
| Canille Lechat | 9/10 | 5413 days | 1% |
| Nicole | 8/10 | 5415 days | 1% |
| Simon Vallis | 8/10 | 5415 days | 1% |
| Barry | 9/10 | 5417 days | 1% |
| Sue & Graham Mullin | 4/10 | 5419 days | 1% |
| Katrin & Mark | 9/10 | 5424 days | 1% |
| KieranE | 8/10 | 5700 days | 1% |
| M and H Lunn | 8/10 | 5770 days | 1% |
| keane | 9/10 | 5836 days | 1% |
| vernenal | 9/10 | 5855 days | 1% |
| Elodie | 9/10 | 5862 days | 1% |
| Hennie Neeleman | 8/10 | 5863 days | 1% |
| Pieter Neeleman | 8/10 | 5863 days | 1% |
| Karen Fisher | 4/10 | 5877 days | 1% |
| katesh | 9/10 | 6050 days | 1% |
| MorganK | 9/10 | 6092 days | 1% |
| monikav | 8/10 | 6095 days | 1% |
| familytravellers | 8/10 | 6107 days | 1% |
| EelcoK | 8/10 | 6130 days | 1% |
| NicoleK | 6/10 | 6136 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Thermal Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
7.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.