Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
156 Valid Reviews
The Hahei Beach Resort experience has a total of 159 reviews. There are 156 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 156 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 4 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.85% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.85% and is based on 156 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 156 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joel | 10/10 | 90 days | 100% |
| Daniel Carranza | 9/10 | 121 days | 99% |
| Marcela | 10/10 | 121 days | 100% |
| Travel1 | 7/10 | 335 days | 88% |
| Sue | 10/10 | 364 days | 93% |
| Rob | 9/10 | 517 days | 84% |
| iona.catley@hotmail.co.uk | 7/10 | 701 days | 67% |
| Niels Wamsler-Jensen | 2/10 | 760 days | 31% |
| Emily | 10/10 | 821 days | 62% |
| Scott D | 8/10 | 821 days | 61% |
| cearon | 8/10 | 1005 days | 43% |
| Lunar Orbit | 7/10 | 1156 days | 29% |
| Trish | 9/10 | 1370 days | 17% |
| Ashleigh | 8/10 | 1431 days | 14% |
| Maria | 8/10 | 1796 days | 5% |
| L&A | 3/10 | 1856 days | 3% |
| Gareth | 7/10 | 1856 days | 5% |
| Bert | 6/10 | 1887 days | 4% |
| Timo | 10/10 | 1948 days | 5% |
| Charlotte | 9/10 | 2040 days | 5% |
| Kate | 9/10 | 2101 days | 4% |
| Margie | 7/10 | 2131 days | 4% |
| Maggie | 8/10 | 2131 days | 4% |
| Andy and Julia | 9/10 | 2162 days | 4% |
| Micaela C. | 10/10 | 2162 days | 4% |
| Stefan Miedzinski | 10/10 | 2162 days | 4% |
| Marie van Tol | 8/10 | 2190 days | 4% |
| Michael | 6/10 | 2190 days | 4% |
| Francois & Caroline | 7/10 | 2221 days | 4% |
| Macker | 7/10 | 2282 days | 4% |
| Grizzly Girl | 6/10 | 2313 days | 3% |
| Peter | 9/10 | 2466 days | 4% |
| Bradletn | 9/10 | 2496 days | 4% |
| Michael Stützle | 6/10 | 2496 days | 3% |
| Michelle Smith | 8/10 | 2555 days | 3% |
| Helen Bond | 10/10 | 2555 days | 4% |
| Eversons | 8/10 | 2555 days | 3% |
| Christoph Sand | 5/10 | 2561 days | 3% |
| Amy Lord | 9/10 | 2562 days | 4% |
| Keith Salway | 10/10 | 2566 days | 4% |
| Hannah Young | 10/10 | 2585 days | 4% |
| Jabba | 10/10 | 2585 days | 4% |
| David Jague | 9/10 | 2604 days | 3% |
| Shawn Hoelsch | 10/10 | 2609 days | 3% |
| Courtney Howes | 8/10 | 2622 days | 3% |
| Fifi and Jay | 9/10 | 2805 days | 3% |
| Will Casey | 10/10 | 2840 days | 3% |
| Frank Hofmann | 10/10 | 2886 days | 3% |
| Lisa | 10/10 | 2912 days | 3% |
| Sean Cox | 10/10 | 2967 days | 3% |
| Murray Sutherland | 9/10 | 2971 days | 3% |
| Stuart Morgan | 8/10 | 3047 days | 3% |
| Laurie | 8/10 | 3048 days | 3% |
| Mike Guest | 8/10 | 3049 days | 3% |
| Catherine Davison | 10/10 | 3221 days | 2% |
| David Elliott | 9/10 | 3225 days | 2% |
| Peter Barker | 8/10 | 3235 days | 2% |
| Julia Rey | 9/10 | 3275 days | 2% |
| Steve Newton | 5/10 | 3284 days | 2% |
| Patrick Austin | 6/10 | 3317 days | 2% |
| Hana Rachfalik | 10/10 | 3335 days | 2% |
| Christopher | 9/10 | 3336 days | 2% |
| Iwona Garczynska | 8/10 | 3348 days | 2% |
| Mike Merrick | 8/10 | 3644 days | 1% |
| misstassie | 7/10 | 3681 days | 1% |
| Bert Snel | 9/10 | 3712 days | 1% |
| Jan Legein | 9/10 | 3965 days | 1% |
| Tobias Thull | 7/10 | 3991 days | 1% |
| Aurelien Noailly | 6/10 | 3996 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4078 days | 1% |
| Julian Roots | 9/10 | 4353 days | 0% |
| Missy and Chaz | 3/10 | 4363 days | 0% |
| 1246km | 4/10 | 4412 days | 1% |
| Will and Taylor | 5/10 | 4412 days | 1% |
| Philip Gibbons | 7/10 | 4412 days | 1% |
| Alekandra Ulm | 10/10 | 4425 days | 1% |
| Lutz Huuemorder | 8/10 | 4449 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4449 days | 1% |
| joules1000 | 6/10 | 4687 days | 1% |
| suemax | 9/10 | 4687 days | 1% |
| Jonathan Tuthill | 7/10 | 4703 days | 1% |
| Rob Klauer | 9/10 | 4706 days | 1% |
| Shain Herbert | 9/10 | 4713 days | 1% |
| Susanne A | 8/10 | 4715 days | 1% |
| Janet | 8/10 | 4723 days | 1% |
| Christian & Julia | 9/10 | 4728 days | 1% |
| Ryan Pynappels | 9/10 | 4729 days | 1% |
| Preben vil Helmsen | 9/10 | 4730 days | 1% |
| Markus Heummer | 8/10 | 4731 days | 1% |
| Rachel | 7/10 | 4732 days | 1% |
| Stephan Wolter | 9/10 | 4732 days | 1% |
| Ralf Glaser | 9/10 | 4735 days | 1% |
| Nout de Wit | 7/10 | 4739 days | 1% |
| Maria Dietrich | 8/10 | 4742 days | 1% |
| Leander Siegert | 7/10 | 4745 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4746 days | 0% |
| Remy van Heugten | 4/10 | 4746 days | 1% |
| Manuela Zimmerti | 9/10 | 4810 days | 1% |
| Ross Cooke | 8/10 | 4816 days | 1% |
| Gerard Crothers | 9/10 | 4816 days | 1% |
| Willem & Lilian | 7/10 | 4818 days | 1% |
| Cornelia & Josef | 10/10 | 4821 days | 1% |
| Waldemar Schuler | 9/10 | 4825 days | 1% |
| Theresa | 9/10 | 4825 days | 1% |
| Helen Evans | 8/10 | 5067 days | 1% |
| Jason & Beth Berlin | 9/10 | 5070 days | 1% |
| Jackie MacRostie | 10/10 | 5074 days | 1% |
| Michael Messuie | 9/10 | 5074 days | 1% |
| Dirk Van Den Berg | 10/10 | 5078 days | 1% |
| Faye Cox | 8/10 | 5082 days | 1% |
| Wouter Teensma | 9/10 | 5088 days | 1% |
| Michel Op't Landt | 8/10 | 5090 days | 1% |
| Kurmann/Kayser | 9/10 | 5090 days | 1% |
| Anja Allphell | 9/10 | 5093 days | 1% |
| Nadja | 10/10 | 5099 days | 1% |
| Matthew | 9/10 | 5100 days | 1% |
| David | 8/10 | 5102 days | 1% |
| Trov & Liz Warren | 10/10 | 5104 days | 1% |
| Caroline & Jochen | 3/10 | 5104 days | 1% |
| David and Karin | 10/10 | 5105 days | 1% |
| Chamton | 2/10 | 5112 days | 0% |
| Campfans | 1/10 | 5143 days | 0% |
| Mikeminch | 9/10 | 5204 days | 1% |
| BigSis | 4/10 | 5296 days | 1% |
| Rob | 8/10 | 5366 days | 1% |
| David | 7/10 | 5382 days | 1% |
| kempt | 8/10 | 5388 days | 1% |
| Venot | 8/10 | 5452 days | 1% |
| Gail Mckinstry | 10/10 | 5455 days | 1% |
| Hans & Huxi | 9/10 | 5457 days | 1% |
| Luisa | 9/10 | 5459 days | 1% |
| Jakob Pedersen | 9/10 | 5459 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5469 days | 1% |
| Becky | 8/10 | 5470 days | 1% |
| Belinda Godhard | 2/10 | 5474 days | 0% |
| Lamb | 1/10 | 5476 days | 0% |
| olafrick | 6/10 | 5477 days | 1% |
| deanlaw | 10/10 | 5522 days | 1% |
| annett | 9/10 | 5524 days | 1% |
| usigmund | 7/10 | 5528 days | 1% |
| Emma Coltman | 10/10 | 5541 days | 1% |
| H Simpson | 8/10 | 5543 days | 1% |
| Debbie Rathbone | 1/10 | 5546 days | 0% |
| Hans Hoff | 9/10 | 5547 days | 1% |
| Roeder Grit | 10/10 | 5550 days | 1% |
| Ulyate | 8/10 | 5550 days | 1% |
| Bernard Misfud | 9/10 | 5550 days | 1% |
| Christine Suess | 10/10 | 5551 days | 1% |
| eowyn2k | 8/10 | 5569 days | 1% |
| lannie | 4/10 | 5693 days | 1% |
| DaveV | 9/10 | 5799 days | 1% |
| RichardE | 10/10 | 5818 days | 1% |
| EelcoK | 8/10 | 5818 days | 1% |
| ZimmermannA | 4/10 | 5824 days | 1% |
| AnneliesK | 6/10 | 5824 days | 1% |
| david | 8/10 | 5826 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 86 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 83 | -1.72% |
| 84 | -1.74% |
| 85 | -1.76% |
| 86 | -1.78% |
| 87 | -1.80% |
| 88 | -1.82% |
| 89 | -1.84% |
| … | … |
Balancing Adjustment
2.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.