Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
157 Valid Reviews
The Hahei Beach Resort experience has a total of 160 reviews. There are 157 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 157 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.66% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.66% and is based on 157 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 157 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sam | 5/10 | 39 days | 77% |
| Joel | 10/10 | 131 days | 100% |
| Daniel Carranza | 9/10 | 162 days | 98% |
| Marcela | 10/10 | 162 days | 99% |
| Travel1 | 7/10 | 376 days | 86% |
| Sue | 10/10 | 405 days | 92% |
| Rob | 9/10 | 558 days | 82% |
| iona.catley@hotmail.co.uk | 7/10 | 742 days | 64% |
| Niels Wamsler-Jensen | 2/10 | 801 days | 29% |
| Emily | 10/10 | 862 days | 58% |
| Scott D | 8/10 | 862 days | 57% |
| cearon | 8/10 | 1046 days | 39% |
| Lunar Orbit | 7/10 | 1197 days | 26% |
| Trish | 9/10 | 1411 days | 14% |
| Ashleigh | 8/10 | 1472 days | 12% |
| Maria | 8/10 | 1837 days | 5% |
| L&A | 3/10 | 1897 days | 2% |
| Gareth | 7/10 | 1897 days | 4% |
| Bert | 6/10 | 1928 days | 4% |
| Timo | 10/10 | 1989 days | 4% |
| Charlotte | 9/10 | 2081 days | 4% |
| Kate | 9/10 | 2142 days | 4% |
| Margie | 7/10 | 2172 days | 4% |
| Maggie | 8/10 | 2172 days | 4% |
| Andy and Julia | 9/10 | 2203 days | 4% |
| Micaela C. | 10/10 | 2203 days | 4% |
| Stefan Miedzinski | 10/10 | 2203 days | 4% |
| Marie van Tol | 8/10 | 2231 days | 4% |
| Michael | 6/10 | 2231 days | 3% |
| Francois & Caroline | 7/10 | 2262 days | 4% |
| Macker | 7/10 | 2323 days | 3% |
| Grizzly Girl | 6/10 | 2354 days | 3% |
| Peter | 9/10 | 2507 days | 3% |
| Bradletn | 9/10 | 2537 days | 3% |
| Michael Stützle | 6/10 | 2537 days | 3% |
| Michelle Smith | 8/10 | 2596 days | 3% |
| Helen Bond | 10/10 | 2596 days | 3% |
| Eversons | 8/10 | 2596 days | 3% |
| Christoph Sand | 5/10 | 2602 days | 2% |
| Amy Lord | 9/10 | 2603 days | 3% |
| Keith Salway | 10/10 | 2607 days | 3% |
| Hannah Young | 10/10 | 2627 days | 3% |
| Jabba | 10/10 | 2627 days | 3% |
| David Jague | 9/10 | 2645 days | 3% |
| Shawn Hoelsch | 10/10 | 2650 days | 3% |
| Courtney Howes | 8/10 | 2663 days | 3% |
| Fifi and Jay | 9/10 | 2846 days | 3% |
| Will Casey | 10/10 | 2881 days | 3% |
| Frank Hofmann | 10/10 | 2927 days | 2% |
| Lisa | 10/10 | 2953 days | 2% |
| Sean Cox | 10/10 | 3008 days | 2% |
| Murray Sutherland | 9/10 | 3012 days | 2% |
| Stuart Morgan | 8/10 | 3088 days | 2% |
| Laurie | 8/10 | 3089 days | 2% |
| Mike Guest | 8/10 | 3090 days | 2% |
| Catherine Davison | 10/10 | 3262 days | 2% |
| David Elliott | 9/10 | 3267 days | 2% |
| Peter Barker | 8/10 | 3276 days | 2% |
| Julia Rey | 9/10 | 3316 days | 2% |
| Steve Newton | 5/10 | 3325 days | 1% |
| Patrick Austin | 6/10 | 3358 days | 1% |
| Hana Rachfalik | 10/10 | 3376 days | 2% |
| Christopher | 9/10 | 3377 days | 2% |
| Iwona Garczynska | 8/10 | 3389 days | 2% |
| Mike Merrick | 8/10 | 3685 days | 1% |
| misstassie | 7/10 | 3723 days | 1% |
| Bert Snel | 9/10 | 3754 days | 1% |
| Jan Legein | 9/10 | 4006 days | 0% |
| Tobias Thull | 7/10 | 4032 days | 0% |
| Aurelien Noailly | 6/10 | 4037 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4119 days | 0% |
| Julian Roots | 9/10 | 4394 days | 1% |
| Missy and Chaz | 3/10 | 4404 days | 0% |
| 1246km | 4/10 | 4453 days | 0% |
| Will and Taylor | 5/10 | 4453 days | 0% |
| Philip Gibbons | 7/10 | 4453 days | 1% |
| Alekandra Ulm | 10/10 | 4466 days | 1% |
| Lutz Huuemorder | 8/10 | 4490 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4490 days | 1% |
| joules1000 | 6/10 | 4728 days | 0% |
| suemax | 9/10 | 4728 days | 1% |
| Jonathan Tuthill | 7/10 | 4744 days | 1% |
| Rob Klauer | 9/10 | 4747 days | 1% |
| Shain Herbert | 9/10 | 4754 days | 1% |
| Susanne A | 8/10 | 4756 days | 1% |
| Janet | 8/10 | 4764 days | 1% |
| Christian & Julia | 9/10 | 4769 days | 1% |
| Ryan Pynappels | 9/10 | 4770 days | 1% |
| Preben vil Helmsen | 9/10 | 4771 days | 1% |
| Markus Heummer | 8/10 | 4772 days | 1% |
| Rachel | 7/10 | 4773 days | 1% |
| Stephan Wolter | 9/10 | 4773 days | 1% |
| Ralf Glaser | 9/10 | 4776 days | 1% |
| Nout de Wit | 7/10 | 4780 days | 1% |
| Maria Dietrich | 8/10 | 4783 days | 1% |
| Leander Siegert | 7/10 | 4786 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4787 days | 0% |
| Remy van Heugten | 4/10 | 4787 days | 0% |
| Manuela Zimmerti | 9/10 | 4851 days | 1% |
| Ross Cooke | 8/10 | 4857 days | 1% |
| Gerard Crothers | 9/10 | 4857 days | 1% |
| Willem & Lilian | 7/10 | 4859 days | 1% |
| Cornelia & Josef | 10/10 | 4862 days | 1% |
| Waldemar Schuler | 9/10 | 4866 days | 1% |
| Theresa | 9/10 | 4866 days | 1% |
| Helen Evans | 8/10 | 5108 days | 1% |
| Jason & Beth Berlin | 9/10 | 5111 days | 1% |
| Jackie MacRostie | 10/10 | 5115 days | 1% |
| Michael Messuie | 9/10 | 5115 days | 1% |
| Dirk Van Den Berg | 10/10 | 5119 days | 1% |
| Faye Cox | 8/10 | 5123 days | 1% |
| Wouter Teensma | 9/10 | 5129 days | 1% |
| Michel Op't Landt | 8/10 | 5131 days | 1% |
| Kurmann/Kayser | 9/10 | 5131 days | 1% |
| Anja Allphell | 9/10 | 5134 days | 1% |
| Nadja | 10/10 | 5140 days | 1% |
| Matthew | 9/10 | 5141 days | 1% |
| David | 8/10 | 5143 days | 1% |
| Trov & Liz Warren | 10/10 | 5145 days | 1% |
| Caroline & Jochen | 3/10 | 5145 days | 0% |
| David and Karin | 10/10 | 5146 days | 1% |
| Chamton | 2/10 | 5153 days | 0% |
| Campfans | 1/10 | 5184 days | 0% |
| Mikeminch | 9/10 | 5245 days | 1% |
| BigSis | 4/10 | 5337 days | 0% |
| Rob | 8/10 | 5407 days | 1% |
| David | 7/10 | 5423 days | 1% |
| kempt | 8/10 | 5429 days | 1% |
| Venot | 8/10 | 5493 days | 1% |
| Gail Mckinstry | 10/10 | 5496 days | 1% |
| Hans & Huxi | 9/10 | 5498 days | 1% |
| Luisa | 9/10 | 5500 days | 1% |
| Jakob Pedersen | 9/10 | 5500 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5510 days | 0% |
| Becky | 8/10 | 5511 days | 1% |
| Belinda Godhard | 2/10 | 5515 days | 0% |
| Lamb | 1/10 | 5517 days | 0% |
| olafrick | 6/10 | 5518 days | 0% |
| deanlaw | 10/10 | 5563 days | 1% |
| annett | 9/10 | 5565 days | 1% |
| usigmund | 7/10 | 5569 days | 1% |
| Emma Coltman | 10/10 | 5582 days | 1% |
| H Simpson | 8/10 | 5584 days | 1% |
| Debbie Rathbone | 1/10 | 5587 days | 0% |
| Hans Hoff | 9/10 | 5588 days | 1% |
| Roeder Grit | 10/10 | 5591 days | 1% |
| Ulyate | 8/10 | 5591 days | 1% |
| Bernard Misfud | 9/10 | 5591 days | 1% |
| Christine Suess | 10/10 | 5592 days | 1% |
| eowyn2k | 8/10 | 5610 days | 1% |
| lannie | 4/10 | 5734 days | 0% |
| DaveV | 9/10 | 5840 days | 1% |
| RichardE | 10/10 | 5859 days | 1% |
| EelcoK | 8/10 | 5859 days | 1% |
| ZimmermannA | 4/10 | 5865 days | 0% |
| AnneliesK | 6/10 | 5865 days | 0% |
| david | 8/10 | 5867 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.58% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 29 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 26 | -0.52% |
| 27 | -0.54% |
| 28 | -0.56% |
| 29 | -0.58% |
| 30 | -0.60% |
| 31 | -0.62% |
| 32 | -0.64% |
| … | … |
Balancing Adjustment
2.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.