Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
158 Valid Reviews
The Hahei Beach Resort experience has a total of 161 reviews. There are 158 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 158 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
22% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.80% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.80% and is based on 158 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 158 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Viktoria | 10/10 | 190 days | 100% |
| Sam | 5/10 | 310 days | 74% |
| Joel | 10/10 | 402 days | 93% |
| Daniel Carranza | 9/10 | 433 days | 90% |
| Marcela | 10/10 | 433 days | 91% |
| Travel1 | 7/10 | 647 days | 72% |
| Sue | 10/10 | 676 days | 75% |
| Rob | 9/10 | 829 days | 61% |
| iona.catley@hotmail.co.uk | 7/10 | 1013 days | 40% |
| Niels Wamsler-Jensen | 2/10 | 1072 days | 17% |
| Emily | 10/10 | 1133 days | 33% |
| Scott D | 8/10 | 1133 days | 32% |
| cearon | 8/10 | 1317 days | 20% |
| Lunar Orbit | 7/10 | 1468 days | 12% |
| Trish | 9/10 | 1682 days | 6% |
| Ashleigh | 8/10 | 1743 days | 5% |
| Maria | 8/10 | 2108 days | 4% |
| L&A | 3/10 | 2168 days | 2% |
| Gareth | 7/10 | 2168 days | 4% |
| Bert | 6/10 | 2199 days | 4% |
| Timo | 10/10 | 2260 days | 4% |
| Charlotte | 9/10 | 2352 days | 4% |
| Kate | 9/10 | 2413 days | 4% |
| Margie | 7/10 | 2443 days | 3% |
| Maggie | 8/10 | 2443 days | 4% |
| Andy and Julia | 9/10 | 2474 days | 4% |
| Micaela C. | 10/10 | 2474 days | 4% |
| Stefan Miedzinski | 10/10 | 2474 days | 4% |
| Marie van Tol | 8/10 | 2502 days | 4% |
| Michael | 6/10 | 2502 days | 3% |
| Francois & Caroline | 7/10 | 2533 days | 3% |
| Macker | 7/10 | 2594 days | 3% |
| Grizzly Girl | 6/10 | 2625 days | 3% |
| Peter | 9/10 | 2778 days | 3% |
| Bradletn | 9/10 | 2808 days | 3% |
| Michael Stützle | 6/10 | 2808 days | 3% |
| Michelle Smith | 8/10 | 2867 days | 3% |
| Helen Bond | 10/10 | 2867 days | 3% |
| Eversons | 8/10 | 2867 days | 3% |
| Christoph Sand | 5/10 | 2873 days | 2% |
| Amy Lord | 9/10 | 2874 days | 3% |
| Keith Salway | 10/10 | 2878 days | 3% |
| Hannah Young | 10/10 | 2897 days | 3% |
| Jabba | 10/10 | 2897 days | 3% |
| David Jague | 9/10 | 2916 days | 3% |
| Shawn Hoelsch | 10/10 | 2921 days | 3% |
| Courtney Howes | 8/10 | 2934 days | 3% |
| Fifi and Jay | 9/10 | 3117 days | 2% |
| Will Casey | 10/10 | 3152 days | 2% |
| Frank Hofmann | 10/10 | 3198 days | 2% |
| Lisa | 10/10 | 3224 days | 2% |
| Sean Cox | 10/10 | 3279 days | 2% |
| Murray Sutherland | 9/10 | 3283 days | 2% |
| Stuart Morgan | 8/10 | 3359 days | 2% |
| Laurie | 8/10 | 3360 days | 2% |
| Mike Guest | 8/10 | 3361 days | 2% |
| Catherine Davison | 10/10 | 3533 days | 2% |
| David Elliott | 9/10 | 3537 days | 2% |
| Peter Barker | 8/10 | 3547 days | 2% |
| Julia Rey | 9/10 | 3587 days | 1% |
| Steve Newton | 5/10 | 3596 days | 1% |
| Patrick Austin | 6/10 | 3629 days | 1% |
| Hana Rachfalik | 10/10 | 3647 days | 1% |
| Christopher | 9/10 | 3648 days | 1% |
| Iwona Garczynska | 8/10 | 3660 days | 1% |
| Mike Merrick | 8/10 | 3956 days | 1% |
| misstassie | 7/10 | 3993 days | 1% |
| Bert Snel | 9/10 | 4024 days | 1% |
| Jan Legein | 9/10 | 4277 days | 0% |
| Tobias Thull | 7/10 | 4303 days | 0% |
| Aurelien Noailly | 6/10 | 4308 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4390 days | 1% |
| Julian Roots | 9/10 | 4665 days | 1% |
| Missy and Chaz | 3/10 | 4675 days | 0% |
| 1246km | 4/10 | 4724 days | 1% |
| Will and Taylor | 5/10 | 4724 days | 1% |
| Philip Gibbons | 7/10 | 4724 days | 1% |
| Alekandra Ulm | 10/10 | 4737 days | 1% |
| Lutz Huuemorder | 8/10 | 4761 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4761 days | 1% |
| joules1000 | 6/10 | 4999 days | 1% |
| suemax | 9/10 | 4999 days | 1% |
| Jonathan Tuthill | 7/10 | 5015 days | 1% |
| Rob Klauer | 9/10 | 5018 days | 1% |
| Shain Herbert | 9/10 | 5025 days | 1% |
| Susanne A | 8/10 | 5027 days | 1% |
| Janet | 8/10 | 5035 days | 1% |
| Christian & Julia | 9/10 | 5040 days | 1% |
| Ryan Pynappels | 9/10 | 5041 days | 1% |
| Preben vil Helmsen | 9/10 | 5042 days | 1% |
| Markus Heummer | 8/10 | 5043 days | 1% |
| Rachel | 7/10 | 5044 days | 1% |
| Stephan Wolter | 9/10 | 5044 days | 1% |
| Ralf Glaser | 9/10 | 5047 days | 1% |
| Nout de Wit | 7/10 | 5051 days | 1% |
| Maria Dietrich | 8/10 | 5054 days | 1% |
| Leander Siegert | 7/10 | 5057 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5058 days | 0% |
| Remy van Heugten | 4/10 | 5058 days | 1% |
| Manuela Zimmerti | 9/10 | 5122 days | 1% |
| Ross Cooke | 8/10 | 5128 days | 1% |
| Gerard Crothers | 9/10 | 5128 days | 1% |
| Willem & Lilian | 7/10 | 5130 days | 1% |
| Cornelia & Josef | 10/10 | 5133 days | 1% |
| Waldemar Schuler | 9/10 | 5137 days | 1% |
| Theresa | 9/10 | 5137 days | 1% |
| Helen Evans | 8/10 | 5379 days | 1% |
| Jason & Beth Berlin | 9/10 | 5382 days | 1% |
| Jackie MacRostie | 10/10 | 5386 days | 1% |
| Michael Messuie | 9/10 | 5386 days | 1% |
| Dirk Van Den Berg | 10/10 | 5390 days | 1% |
| Faye Cox | 8/10 | 5394 days | 1% |
| Wouter Teensma | 9/10 | 5400 days | 1% |
| Michel Op't Landt | 8/10 | 5402 days | 1% |
| Kurmann/Kayser | 9/10 | 5402 days | 1% |
| Anja Allphell | 9/10 | 5405 days | 1% |
| Nadja | 10/10 | 5411 days | 1% |
| Matthew | 9/10 | 5412 days | 1% |
| David | 8/10 | 5414 days | 1% |
| Trov & Liz Warren | 10/10 | 5416 days | 1% |
| Caroline & Jochen | 3/10 | 5416 days | 0% |
| David and Karin | 10/10 | 5417 days | 1% |
| Chamton | 2/10 | 5424 days | 0% |
| Campfans | 1/10 | 5455 days | 0% |
| Mikeminch | 9/10 | 5516 days | 1% |
| BigSis | 4/10 | 5608 days | 1% |
| Rob | 8/10 | 5678 days | 1% |
| David | 7/10 | 5694 days | 1% |
| kempt | 8/10 | 5700 days | 1% |
| Venot | 8/10 | 5764 days | 1% |
| Gail Mckinstry | 10/10 | 5767 days | 1% |
| Hans & Huxi | 9/10 | 5769 days | 1% |
| Luisa | 9/10 | 5771 days | 1% |
| Jakob Pedersen | 9/10 | 5771 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5781 days | 1% |
| Becky | 8/10 | 5782 days | 1% |
| Belinda Godhard | 2/10 | 5786 days | 0% |
| Lamb | 1/10 | 5788 days | 0% |
| olafrick | 6/10 | 5789 days | 1% |
| deanlaw | 10/10 | 5834 days | 1% |
| annett | 9/10 | 5836 days | 1% |
| usigmund | 7/10 | 5840 days | 1% |
| Emma Coltman | 10/10 | 5853 days | 1% |
| H Simpson | 8/10 | 5855 days | 1% |
| Debbie Rathbone | 1/10 | 5858 days | 0% |
| Hans Hoff | 9/10 | 5859 days | 1% |
| Roeder Grit | 10/10 | 5862 days | 1% |
| Ulyate | 8/10 | 5862 days | 1% |
| Bernard Misfud | 9/10 | 5862 days | 1% |
| Christine Suess | 10/10 | 5863 days | 1% |
| eowyn2k | 8/10 | 5881 days | 1% |
| lannie | 4/10 | 6005 days | 1% |
| DaveV | 9/10 | 6111 days | 1% |
| RichardE | 10/10 | 6130 days | 1% |
| EelcoK | 8/10 | 6130 days | 1% |
| ZimmermannA | 4/10 | 6136 days | 1% |
| AnneliesK | 6/10 | 6136 days | 1% |
| david | 8/10 | 6138 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.40% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 167 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 164 | -3.34% |
| 165 | -3.36% |
| 166 | -3.38% |
| 167 | -3.40% |
| 168 | -3.42% |
| 169 | -3.44% |
| 170 | -3.46% |
| … | … |
Balancing Adjustment
2.53% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.