Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
156 Valid Reviews
The Hahei Beach Resort experience has a total of 159 reviews. There are 156 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 156 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 4 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.85% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.85% and is based on 156 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 156 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joel | 10/10 | 20 days | 100% |
| Daniel Carranza | 9/10 | 51 days | 99% |
| Marcela | 10/10 | 51 days | 100% |
| Travel1 | 7/10 | 265 days | 89% |
| Sue | 10/10 | 294 days | 95% |
| Rob | 9/10 | 447 days | 88% |
| iona.catley@hotmail.co.uk | 7/10 | 631 days | 72% |
| Niels Wamsler-Jensen | 2/10 | 690 days | 33% |
| Emily | 10/10 | 751 days | 68% |
| Scott D | 8/10 | 751 days | 66% |
| cearon | 8/10 | 935 days | 49% |
| Lunar Orbit | 7/10 | 1086 days | 34% |
| Trish | 9/10 | 1300 days | 21% |
| Ashleigh | 8/10 | 1361 days | 17% |
| Maria | 8/10 | 1726 days | 5% |
| L&A | 3/10 | 1786 days | 3% |
| Gareth | 7/10 | 1786 days | 5% |
| Bert | 6/10 | 1817 days | 4% |
| Timo | 10/10 | 1878 days | 5% |
| Charlotte | 9/10 | 1970 days | 5% |
| Kate | 9/10 | 2031 days | 5% |
| Margie | 7/10 | 2061 days | 4% |
| Maggie | 8/10 | 2061 days | 4% |
| Andy and Julia | 9/10 | 2092 days | 4% |
| Micaela C. | 10/10 | 2092 days | 4% |
| Stefan Miedzinski | 10/10 | 2092 days | 4% |
| Marie van Tol | 8/10 | 2120 days | 4% |
| Michael | 6/10 | 2120 days | 4% |
| Francois & Caroline | 7/10 | 2151 days | 4% |
| Macker | 7/10 | 2212 days | 4% |
| Grizzly Girl | 6/10 | 2243 days | 4% |
| Peter | 9/10 | 2396 days | 4% |
| Bradletn | 9/10 | 2426 days | 4% |
| Michael Stützle | 6/10 | 2426 days | 3% |
| Michelle Smith | 8/10 | 2485 days | 4% |
| Helen Bond | 10/10 | 2485 days | 4% |
| Eversons | 8/10 | 2485 days | 4% |
| Christoph Sand | 5/10 | 2491 days | 3% |
| Amy Lord | 9/10 | 2492 days | 4% |
| Keith Salway | 10/10 | 2496 days | 4% |
| Hannah Young | 10/10 | 2516 days | 4% |
| Jabba | 10/10 | 2516 days | 4% |
| David Jague | 9/10 | 2534 days | 4% |
| Shawn Hoelsch | 10/10 | 2539 days | 4% |
| Courtney Howes | 8/10 | 2552 days | 4% |
| Fifi and Jay | 9/10 | 2735 days | 3% |
| Will Casey | 10/10 | 2770 days | 3% |
| Frank Hofmann | 10/10 | 2816 days | 3% |
| Lisa | 10/10 | 2842 days | 3% |
| Sean Cox | 10/10 | 2897 days | 3% |
| Murray Sutherland | 9/10 | 2901 days | 3% |
| Stuart Morgan | 8/10 | 2977 days | 3% |
| Laurie | 8/10 | 2978 days | 3% |
| Mike Guest | 8/10 | 2979 days | 3% |
| Catherine Davison | 10/10 | 3151 days | 2% |
| David Elliott | 9/10 | 3156 days | 2% |
| Peter Barker | 8/10 | 3165 days | 2% |
| Julia Rey | 9/10 | 3205 days | 2% |
| Steve Newton | 5/10 | 3214 days | 2% |
| Patrick Austin | 6/10 | 3247 days | 2% |
| Hana Rachfalik | 10/10 | 3265 days | 2% |
| Christopher | 9/10 | 3266 days | 2% |
| Iwona Garczynska | 8/10 | 3278 days | 2% |
| Mike Merrick | 8/10 | 3574 days | 2% |
| misstassie | 7/10 | 3612 days | 1% |
| Bert Snel | 9/10 | 3643 days | 1% |
| Jan Legein | 9/10 | 3895 days | 1% |
| Tobias Thull | 7/10 | 3921 days | 1% |
| Aurelien Noailly | 6/10 | 3926 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4008 days | 1% |
| Julian Roots | 9/10 | 4283 days | 0% |
| Missy and Chaz | 3/10 | 4293 days | 0% |
| 1246km | 4/10 | 4342 days | 0% |
| Will and Taylor | 5/10 | 4342 days | 0% |
| Philip Gibbons | 7/10 | 4342 days | 0% |
| Alekandra Ulm | 10/10 | 4355 days | 0% |
| Lutz Huuemorder | 8/10 | 4379 days | 0% |
| Jim and JoAnn Harllee | 10/10 | 4379 days | 0% |
| joules1000 | 6/10 | 4617 days | 1% |
| suemax | 9/10 | 4617 days | 1% |
| Jonathan Tuthill | 7/10 | 4633 days | 1% |
| Rob Klauer | 9/10 | 4636 days | 1% |
| Shain Herbert | 9/10 | 4643 days | 1% |
| Susanne A | 8/10 | 4645 days | 1% |
| Janet | 8/10 | 4653 days | 1% |
| Christian & Julia | 9/10 | 4658 days | 1% |
| Ryan Pynappels | 9/10 | 4659 days | 1% |
| Preben vil Helmsen | 9/10 | 4660 days | 1% |
| Markus Heummer | 8/10 | 4661 days | 1% |
| Rachel | 7/10 | 4662 days | 1% |
| Stephan Wolter | 9/10 | 4662 days | 1% |
| Ralf Glaser | 9/10 | 4665 days | 1% |
| Nout de Wit | 7/10 | 4669 days | 1% |
| Maria Dietrich | 8/10 | 4672 days | 1% |
| Leander Siegert | 7/10 | 4675 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4676 days | 0% |
| Remy van Heugten | 4/10 | 4676 days | 1% |
| Manuela Zimmerti | 9/10 | 4740 days | 1% |
| Ross Cooke | 8/10 | 4746 days | 1% |
| Gerard Crothers | 9/10 | 4746 days | 1% |
| Willem & Lilian | 7/10 | 4748 days | 1% |
| Cornelia & Josef | 10/10 | 4751 days | 1% |
| Waldemar Schuler | 9/10 | 4755 days | 1% |
| Theresa | 9/10 | 4755 days | 1% |
| Helen Evans | 8/10 | 4997 days | 1% |
| Jason & Beth Berlin | 9/10 | 5000 days | 1% |
| Jackie MacRostie | 10/10 | 5004 days | 1% |
| Michael Messuie | 9/10 | 5004 days | 1% |
| Dirk Van Den Berg | 10/10 | 5008 days | 1% |
| Faye Cox | 8/10 | 5012 days | 1% |
| Wouter Teensma | 9/10 | 5018 days | 1% |
| Michel Op't Landt | 8/10 | 5020 days | 1% |
| Kurmann/Kayser | 9/10 | 5020 days | 1% |
| Anja Allphell | 9/10 | 5023 days | 1% |
| Nadja | 10/10 | 5029 days | 1% |
| Matthew | 9/10 | 5030 days | 1% |
| David | 8/10 | 5032 days | 1% |
| Trov & Liz Warren | 10/10 | 5034 days | 1% |
| Caroline & Jochen | 3/10 | 5034 days | 1% |
| David and Karin | 10/10 | 5035 days | 1% |
| Chamton | 2/10 | 5042 days | 0% |
| Campfans | 1/10 | 5073 days | 0% |
| Mikeminch | 9/10 | 5134 days | 1% |
| BigSis | 4/10 | 5226 days | 1% |
| Rob | 8/10 | 5296 days | 1% |
| David | 7/10 | 5312 days | 1% |
| kempt | 8/10 | 5318 days | 1% |
| Venot | 8/10 | 5382 days | 1% |
| Gail Mckinstry | 10/10 | 5385 days | 1% |
| Hans & Huxi | 9/10 | 5387 days | 1% |
| Luisa | 9/10 | 5389 days | 1% |
| Jakob Pedersen | 9/10 | 5389 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5399 days | 1% |
| Becky | 8/10 | 5400 days | 1% |
| Belinda Godhard | 2/10 | 5404 days | 0% |
| Lamb | 1/10 | 5406 days | 0% |
| olafrick | 6/10 | 5407 days | 1% |
| deanlaw | 10/10 | 5452 days | 1% |
| annett | 9/10 | 5454 days | 1% |
| usigmund | 7/10 | 5458 days | 1% |
| Emma Coltman | 10/10 | 5471 days | 1% |
| H Simpson | 8/10 | 5473 days | 1% |
| Debbie Rathbone | 1/10 | 5476 days | 0% |
| Hans Hoff | 9/10 | 5477 days | 1% |
| Roeder Grit | 10/10 | 5480 days | 1% |
| Ulyate | 8/10 | 5480 days | 1% |
| Bernard Misfud | 9/10 | 5480 days | 1% |
| Christine Suess | 10/10 | 5481 days | 1% |
| eowyn2k | 8/10 | 5499 days | 1% |
| lannie | 4/10 | 5623 days | 1% |
| DaveV | 9/10 | 5729 days | 1% |
| RichardE | 10/10 | 5748 days | 1% |
| EelcoK | 8/10 | 5748 days | 1% |
| ZimmermannA | 4/10 | 5754 days | 1% |
| AnneliesK | 6/10 | 5754 days | 1% |
| david | 8/10 | 5756 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.34% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 17 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.38% |
| 20 | -0.40% |
| … | … |
Balancing Adjustment
1.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.