G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
134 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.12% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 4/10 | 122 days | 68% |
| Mike Fricker | 8/10 | 275 days | 99% |
| Mel. | 10/10 | 305 days | 100% |
| John | 1/10 | 305 days | 41% |
| Mark | 5/10 | 336 days | 75% |
| Fabienne | 7/10 | 336 days | 92% |
| Rya | 10/10 | 365 days | 98% |
| Ashleigh | 10/10 | 610 days | 83% |
| James | 10/10 | 641 days | 81% |
| Trui Waalwijk | 6/10 | 702 days | 65% |
| Szilveszter | 10/10 | 702 days | 76% |
| Laura | 10/10 | 702 days | 76% |
| Amanda Keller | 6/10 | 761 days | 61% |
| James | 10/10 | 1126 days | 35% |
| Laura E | 10/10 | 1157 days | 32% |
| Bec | 10/10 | 1310 days | 21% |
| Tamsin | 10/10 | 1401 days | 16% |
| P, H & H | 10/10 | 1460 days | 13% |
| Chantelle | 10/10 | 1826 days | 5% |
| Lisa Kempf | 10/10 | 2041 days | 5% |
| Ema | 10/10 | 2071 days | 5% |
| Scooper | 4/10 | 2102 days | 3% |
| Nik | 7/10 | 2132 days | 4% |
| Michael S | 9/10 | 2191 days | 4% |
| Emre | 10/10 | 2253 days | 4% |
| Mike Fricker | 9/10 | 2344 days | 4% |
| Mike Fricker | 9/10 | 2344 days | 4% |
| Zella Mahoney | 10/10 | 2436 days | 4% |
| Michael McMahon | 9/10 | 2497 days | 4% |
| Bradletn | 10/10 | 2497 days | 4% |
| John Wyatt | 9/10 | 2507 days | 4% |
| UK 50-something couple | 9/10 | 2556 days | 4% |
| Laureen Trainer | 10/10 | 2816 days | 3% |
| Jon Veitch | 9/10 | 2862 days | 3% |
| Wayne Britton | 10/10 | 2885 days | 3% |
| Jane Anderton | 10/10 | 2949 days | 3% |
| Neil Warnock | 9/10 | 2983 days | 3% |
| Tony Waters | 1/10 | 3074 days | 1% |
| Julia Day | 10/10 | 3160 days | 2% |
| Case West | 9/10 | 3171 days | 2% |
| Sheila Kenny | 9/10 | 3213 days | 2% |
| Agnes Bouloumie | 10/10 | 3214 days | 2% |
| David From Switzerland | 7/10 | 3347 days | 2% |
| Alan Field | 8/10 | 3379 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3410 days | 2% |
| Richard Thompson | 9/10 | 3410 days | 2% |
| Oliver S. | 7/10 | 3651 days | 1% |
| Roeland Driessen | 9/10 | 3683 days | 1% |
| Sarah Munnings | 8/10 | 3744 days | 1% |
| Mike Fricker | 9/10 | 3928 days | 1% |
| Brita Topp | 6/10 | 3958 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4038 days | 1% |
| Florian Carli | 9/10 | 4048 days | 1% |
| Michael | 10/10 | 4048 days | 1% |
| Bertiethebus | 9/10 | 4323 days | 0% |
| Ton Martens | 7/10 | 4345 days | 0% |
| Michael Nolan | 10/10 | 4354 days | 0% |
| Jenny Short | 7/10 | 4382 days | 1% |
| 1246km | 8/10 | 4413 days | 1% |
| Alastair MacDonald | 9/10 | 4431 days | 1% |
| ORfam | 10/10 | 4444 days | 1% |
| Denise Albrecht | 8/10 | 4448 days | 1% |
| Doan | 8/10 | 4449 days | 1% |
| Claudia Mueller | 9/10 | 4449 days | 1% |
| Judy | 10/10 | 4453 days | 1% |
| Lisa Blake | 8/10 | 4460 days | 1% |
| Megan Child | 9/10 | 4461 days | 1% |
| Moni01 | 8/10 | 4688 days | 1% |
| Michael Touzer | 9/10 | 4714 days | 1% |
| Steven Hill | 9/10 | 4715 days | 1% |
| Michael Jefferies | 10/10 | 4722 days | 1% |
| Frans Roebroek | 9/10 | 4730 days | 1% |
| Nora | 9/10 | 4732 days | 1% |
| Slangen | 9/10 | 4741 days | 1% |
| Adam Critchley | 9/10 | 4745 days | 1% |
| Sandy & Michaela | 10/10 | 4761 days | 1% |
| J Knol | 7/10 | 4774 days | 1% |
| ZephyrTL | 10/10 | 4779 days | 1% |
| Robert Carswell | 9/10 | 4816 days | 1% |
| Rudlinger | 10/10 | 4827 days | 1% |
| Fran & Roger | 10/10 | 4827 days | 1% |
| Tacksharp | 10/10 | 4963 days | 1% |
| pkac | 10/10 | 4963 days | 1% |
| mandnken1 | 1/10 | 5054 days | 0% |
| Jennifer Holloway | 8/10 | 5059 days | 1% |
| Oliver Berg | 10/10 | 5068 days | 1% |
| Florian Miller | 10/10 | 5068 days | 1% |
| Guult Ryan | 9/10 | 5071 days | 1% |
| Jackie MacRostie | 6/10 | 5075 days | 1% |
| Michael Orme | 9/10 | 5075 days | 1% |
| Carolin | 9/10 | 5084 days | 1% |
| Melanie Gruber | 10/10 | 5086 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5097 days | 1% |
| David | 8/10 | 5103 days | 1% |
| Stefan Morris | 9/10 | 5104 days | 1% |
| Patrick Decoster | 10/10 | 5106 days | 1% |
| Daniel Lang | 8/10 | 5106 days | 1% |
| D Oostrum | 9/10 | 5108 days | 1% |
| Christina Fischer | 9/10 | 5108 days | 1% |
| Kay and Colin Yendole | 2/10 | 5109 days | 0% |
| Andrew Hammond | 8/10 | 5236 days | 1% |
| Rob | 9/10 | 5367 days | 1% |
| lindam | 10/10 | 5419 days | 1% |
| Family_Thomsen | 10/10 | 5432 days | 1% |
| Gunda G | 10/10 | 5458 days | 1% |
| Willi Heinen | 7/10 | 5458 days | 1% |
| Henrik Plichta | 9/10 | 5459 days | 1% |
| Johan | 10/10 | 5460 days | 1% |
| Daryl Taylor | 9/10 | 5471 days | 1% |
| Charlotte Therland | 10/10 | 5473 days | 1% |
| Greg Gerritz | 9/10 | 5477 days | 1% |
| Loes van Aru | 8/10 | 5491 days | 1% |
| Camenzind | 9/10 | 5498 days | 1% |
| robertst | 9/10 | 5534 days | 1% |
| Anne Ford | 9/10 | 5542 days | 1% |
| Stefan Lua | 10/10 | 5542 days | 1% |
| Peter Essink | 10/10 | 5542 days | 1% |
| Richard Kesteleyn | 8/10 | 5548 days | 1% |
| Lesley Nixon | 8/10 | 5550 days | 1% |
| Hennie Neeleman | 9/10 | 5552 days | 1% |
| Pieter Neeleman | 7/10 | 5552 days | 1% |
| eowyn2k | 9/10 | 5570 days | 1% |
| arthurw | 10/10 | 5657 days | 1% |
| Donna | 10/10 | 5695 days | 1% |
| EvertG | 9/10 | 5765 days | 1% |
| PeterK1 | 8/10 | 5768 days | 1% |
| suet | 9/10 | 5784 days | 1% |
| Katy1 | 9/10 | 5786 days | 1% |
| JudithNetherlands | 8/10 | 5800 days | 1% |
| WinstonH | 6/10 | 5803 days | 1% |
| PBouwmessten | 9/10 | 5804 days | 1% |
| Brigette Guikens | 10/10 | 5805 days | 1% |
| Yvanna | 8/10 | 5827 days | 1% |
| david | 8/10 | 5827 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.34% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 113 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 110 | -2.28% |
| 111 | -2.30% |
| 112 | -2.32% |
| 113 | -2.34% |
| 114 | -2.36% |
| 115 | -2.38% |
| 116 | -2.40% |
| … | … |
Balancing Adjustment
3.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.