Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
134 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.12% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 4/10 | 52 days | 67% |
| Mike Fricker | 8/10 | 204 days | 99% |
| Mel. | 10/10 | 235 days | 100% |
| John | 1/10 | 235 days | 41% |
| Mark | 5/10 | 266 days | 76% |
| Fabienne | 7/10 | 266 days | 92% |
| Rya | 10/10 | 295 days | 98% |
| Ashleigh | 10/10 | 539 days | 86% |
| James | 10/10 | 570 days | 84% |
| Trui Waalwijk | 6/10 | 632 days | 69% |
| Szilveszter | 10/10 | 632 days | 80% |
| Laura | 10/10 | 632 days | 80% |
| Amanda Keller | 6/10 | 691 days | 65% |
| James | 10/10 | 1056 days | 40% |
| Laura E | 10/10 | 1087 days | 37% |
| Bec | 10/10 | 1239 days | 25% |
| Tamsin | 10/10 | 1331 days | 20% |
| P, H & H | 10/10 | 1390 days | 16% |
| Chantelle | 10/10 | 1756 days | 5% |
| Lisa Kempf | 10/10 | 1970 days | 5% |
| Ema | 10/10 | 2000 days | 5% |
| Scooper | 4/10 | 2031 days | 3% |
| Nik | 7/10 | 2062 days | 4% |
| Michael S | 9/10 | 2121 days | 5% |
| Emre | 10/10 | 2183 days | 4% |
| Mike Fricker | 9/10 | 2273 days | 4% |
| Mike Fricker | 9/10 | 2273 days | 4% |
| Zella Mahoney | 10/10 | 2365 days | 4% |
| Michael McMahon | 9/10 | 2427 days | 4% |
| Bradletn | 10/10 | 2427 days | 4% |
| John Wyatt | 9/10 | 2437 days | 4% |
| UK 50-something couple | 9/10 | 2486 days | 4% |
| Laureen Trainer | 10/10 | 2745 days | 3% |
| Jon Veitch | 9/10 | 2791 days | 3% |
| Wayne Britton | 10/10 | 2815 days | 3% |
| Jane Anderton | 10/10 | 2879 days | 3% |
| Neil Warnock | 9/10 | 2912 days | 3% |
| Tony Waters | 1/10 | 3003 days | 1% |
| Julia Day | 10/10 | 3089 days | 3% |
| Case West | 9/10 | 3100 days | 3% |
| Sheila Kenny | 9/10 | 3142 days | 2% |
| Agnes Bouloumie | 10/10 | 3143 days | 2% |
| David From Switzerland | 7/10 | 3277 days | 2% |
| Alan Field | 8/10 | 3309 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3339 days | 2% |
| Richard Thompson | 9/10 | 3340 days | 2% |
| Oliver S. | 7/10 | 3581 days | 2% |
| Roeland Driessen | 9/10 | 3612 days | 2% |
| Sarah Munnings | 8/10 | 3673 days | 1% |
| Mike Fricker | 9/10 | 3857 days | 1% |
| Brita Topp | 6/10 | 3888 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 3968 days | 1% |
| Florian Carli | 9/10 | 3978 days | 1% |
| Michael | 10/10 | 3978 days | 1% |
| Bertiethebus | 9/10 | 4253 days | 0% |
| Ton Martens | 7/10 | 4275 days | 0% |
| Michael Nolan | 10/10 | 4284 days | 0% |
| Jenny Short | 7/10 | 4312 days | 0% |
| 1246km | 8/10 | 4343 days | 0% |
| Alastair MacDonald | 9/10 | 4361 days | 0% |
| ORfam | 10/10 | 4374 days | 0% |
| Denise Albrecht | 8/10 | 4378 days | 0% |
| Doan | 8/10 | 4379 days | 0% |
| Claudia Mueller | 9/10 | 4379 days | 0% |
| Judy | 10/10 | 4383 days | 1% |
| Lisa Blake | 8/10 | 4390 days | 1% |
| Megan Child | 9/10 | 4391 days | 1% |
| Moni01 | 8/10 | 4618 days | 1% |
| Michael Touzer | 9/10 | 4644 days | 1% |
| Steven Hill | 9/10 | 4645 days | 1% |
| Michael Jefferies | 10/10 | 4652 days | 1% |
| Frans Roebroek | 9/10 | 4660 days | 1% |
| Nora | 9/10 | 4662 days | 1% |
| Slangen | 9/10 | 4671 days | 1% |
| Adam Critchley | 9/10 | 4675 days | 1% |
| Sandy & Michaela | 10/10 | 4691 days | 1% |
| J Knol | 7/10 | 4704 days | 1% |
| ZephyrTL | 10/10 | 4709 days | 1% |
| Robert Carswell | 9/10 | 4746 days | 1% |
| Rudlinger | 10/10 | 4757 days | 1% |
| Fran & Roger | 10/10 | 4757 days | 1% |
| Tacksharp | 10/10 | 4892 days | 1% |
| pkac | 10/10 | 4892 days | 1% |
| mandnken1 | 1/10 | 4984 days | 0% |
| Jennifer Holloway | 8/10 | 4989 days | 1% |
| Oliver Berg | 10/10 | 4998 days | 1% |
| Florian Miller | 10/10 | 4998 days | 1% |
| Guult Ryan | 9/10 | 5001 days | 1% |
| Jackie MacRostie | 6/10 | 5005 days | 1% |
| Michael Orme | 9/10 | 5005 days | 1% |
| Carolin | 9/10 | 5014 days | 1% |
| Melanie Gruber | 10/10 | 5016 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5027 days | 1% |
| David | 8/10 | 5033 days | 1% |
| Stefan Morris | 9/10 | 5034 days | 1% |
| Patrick Decoster | 10/10 | 5036 days | 1% |
| Daniel Lang | 8/10 | 5036 days | 1% |
| D Oostrum | 9/10 | 5038 days | 1% |
| Christina Fischer | 9/10 | 5038 days | 1% |
| Kay and Colin Yendole | 2/10 | 5039 days | 0% |
| Andrew Hammond | 8/10 | 5166 days | 1% |
| Rob | 9/10 | 5296 days | 1% |
| lindam | 10/10 | 5349 days | 1% |
| Family_Thomsen | 10/10 | 5362 days | 1% |
| Gunda G | 10/10 | 5388 days | 1% |
| Willi Heinen | 7/10 | 5388 days | 1% |
| Henrik Plichta | 9/10 | 5389 days | 1% |
| Johan | 10/10 | 5390 days | 1% |
| Daryl Taylor | 9/10 | 5401 days | 1% |
| Charlotte Therland | 10/10 | 5403 days | 1% |
| Greg Gerritz | 9/10 | 5407 days | 1% |
| Loes van Aru | 8/10 | 5421 days | 1% |
| Camenzind | 9/10 | 5428 days | 1% |
| robertst | 9/10 | 5464 days | 1% |
| Anne Ford | 9/10 | 5472 days | 1% |
| Stefan Lua | 10/10 | 5472 days | 1% |
| Peter Essink | 10/10 | 5472 days | 1% |
| Richard Kesteleyn | 8/10 | 5478 days | 1% |
| Lesley Nixon | 8/10 | 5480 days | 1% |
| Hennie Neeleman | 9/10 | 5482 days | 1% |
| Pieter Neeleman | 7/10 | 5482 days | 1% |
| eowyn2k | 9/10 | 5500 days | 1% |
| arthurw | 10/10 | 5586 days | 1% |
| Donna | 10/10 | 5624 days | 1% |
| EvertG | 9/10 | 5694 days | 1% |
| PeterK1 | 8/10 | 5697 days | 1% |
| suet | 9/10 | 5714 days | 1% |
| Katy1 | 9/10 | 5716 days | 1% |
| JudithNetherlands | 8/10 | 5730 days | 1% |
| WinstonH | 6/10 | 5733 days | 1% |
| PBouwmessten | 9/10 | 5734 days | 1% |
| Brigette Guikens | 10/10 | 5735 days | 1% |
| Yvanna | 8/10 | 5757 days | 1% |
| david | 8/10 | 5757 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 43 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 40 | -0.81% |
| 41 | -0.83% |
| 42 | -0.85% |
| 43 | -0.87% |
| 44 | -0.89% |
| 45 | -0.91% |
| 46 | -0.93% |
| … | … |
Balancing Adjustment
2.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.