G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 98 days | 100% |
| Diana | 4/10 | 433 days | 59% |
| Mike Fricker | 8/10 | 586 days | 79% |
| Mel. | 10/10 | 616 days | 79% |
| John | 1/10 | 616 days | 32% |
| Mark | 5/10 | 647 days | 58% |
| Fabienne | 7/10 | 647 days | 71% |
| Rya | 10/10 | 676 days | 74% |
| Ashleigh | 10/10 | 921 days | 52% |
| James | 10/10 | 952 days | 49% |
| Trui Waalwijk | 6/10 | 1013 days | 37% |
| Szilveszter | 10/10 | 1013 days | 43% |
| Laura | 10/10 | 1013 days | 43% |
| Amanda Keller | 6/10 | 1072 days | 32% |
| James | 10/10 | 1437 days | 14% |
| Laura E | 10/10 | 1468 days | 12% |
| Bec | 10/10 | 1621 days | 7% |
| Tamsin | 10/10 | 1712 days | 6% |
| P, H & H | 10/10 | 1771 days | 5% |
| Chantelle | 10/10 | 2137 days | 4% |
| Lisa Kempf | 10/10 | 2352 days | 4% |
| Ema | 10/10 | 2382 days | 4% |
| Scooper | 4/10 | 2413 days | 2% |
| Nik | 7/10 | 2443 days | 4% |
| Michael S | 9/10 | 2502 days | 4% |
| Emre | 10/10 | 2564 days | 4% |
| Mike Fricker | 9/10 | 2655 days | 3% |
| Mike Fricker | 9/10 | 2655 days | 3% |
| Zella Mahoney | 10/10 | 2747 days | 3% |
| Michael McMahon | 9/10 | 2808 days | 3% |
| Bradletn | 10/10 | 2808 days | 3% |
| John Wyatt | 9/10 | 2818 days | 3% |
| UK 50-something couple | 9/10 | 2867 days | 3% |
| Laureen Trainer | 10/10 | 3127 days | 2% |
| Jon Veitch | 9/10 | 3172 days | 2% |
| Wayne Britton | 10/10 | 3196 days | 2% |
| Jane Anderton | 10/10 | 3260 days | 2% |
| Neil Warnock | 9/10 | 3293 days | 2% |
| Tony Waters | 1/10 | 3384 days | 1% |
| Julia Day | 10/10 | 3471 days | 2% |
| Case West | 9/10 | 3482 days | 2% |
| Sheila Kenny | 9/10 | 3524 days | 2% |
| Agnes Bouloumie | 10/10 | 3525 days | 2% |
| David From Switzerland | 7/10 | 3658 days | 1% |
| Alan Field | 8/10 | 3690 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3720 days | 1% |
| Richard Thompson | 9/10 | 3721 days | 1% |
| Oliver S. | 7/10 | 3962 days | 1% |
| Roeland Driessen | 9/10 | 3993 days | 1% |
| Sarah Munnings | 8/10 | 4054 days | 1% |
| Mike Fricker | 9/10 | 4239 days | 0% |
| Brita Topp | 6/10 | 4269 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4349 days | 0% |
| Florian Carli | 9/10 | 4359 days | 0% |
| Michael | 10/10 | 4359 days | 0% |
| Bertiethebus | 9/10 | 4634 days | 1% |
| Ton Martens | 7/10 | 4656 days | 1% |
| Michael Nolan | 10/10 | 4665 days | 1% |
| Jenny Short | 7/10 | 4693 days | 1% |
| 1246km | 8/10 | 4724 days | 1% |
| Alastair MacDonald | 9/10 | 4742 days | 1% |
| ORfam | 10/10 | 4755 days | 1% |
| Denise Albrecht | 8/10 | 4759 days | 1% |
| Doan | 8/10 | 4760 days | 1% |
| Claudia Mueller | 9/10 | 4760 days | 1% |
| Judy | 10/10 | 4764 days | 1% |
| Lisa Blake | 8/10 | 4771 days | 1% |
| Megan Child | 9/10 | 4772 days | 1% |
| Moni01 | 8/10 | 4999 days | 1% |
| Michael Touzer | 9/10 | 5025 days | 1% |
| Steven Hill | 9/10 | 5026 days | 1% |
| Michael Jefferies | 10/10 | 5033 days | 1% |
| Frans Roebroek | 9/10 | 5041 days | 1% |
| Nora | 9/10 | 5043 days | 1% |
| Slangen | 9/10 | 5052 days | 1% |
| Adam Critchley | 9/10 | 5056 days | 1% |
| Sandy & Michaela | 10/10 | 5072 days | 1% |
| J Knol | 7/10 | 5085 days | 1% |
| ZephyrTL | 10/10 | 5090 days | 1% |
| Robert Carswell | 9/10 | 5127 days | 1% |
| Rudlinger | 10/10 | 5138 days | 1% |
| Fran & Roger | 10/10 | 5138 days | 1% |
| Tacksharp | 10/10 | 5274 days | 1% |
| pkac | 10/10 | 5274 days | 1% |
| mandnken1 | 1/10 | 5365 days | 0% |
| Jennifer Holloway | 8/10 | 5370 days | 1% |
| Oliver Berg | 10/10 | 5379 days | 1% |
| Florian Miller | 10/10 | 5379 days | 1% |
| Guult Ryan | 9/10 | 5382 days | 1% |
| Jackie MacRostie | 6/10 | 5386 days | 1% |
| Michael Orme | 9/10 | 5386 days | 1% |
| Carolin | 9/10 | 5395 days | 1% |
| Melanie Gruber | 10/10 | 5397 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5408 days | 1% |
| David | 8/10 | 5414 days | 1% |
| Stefan Morris | 9/10 | 5415 days | 1% |
| Patrick Decoster | 10/10 | 5417 days | 1% |
| Daniel Lang | 8/10 | 5417 days | 1% |
| D Oostrum | 9/10 | 5419 days | 1% |
| Christina Fischer | 9/10 | 5419 days | 1% |
| Kay and Colin Yendole | 2/10 | 5420 days | 0% |
| Andrew Hammond | 8/10 | 5547 days | 1% |
| Rob | 9/10 | 5678 days | 1% |
| lindam | 10/10 | 5730 days | 1% |
| Family_Thomsen | 10/10 | 5743 days | 1% |
| Gunda G | 10/10 | 5769 days | 1% |
| Willi Heinen | 7/10 | 5769 days | 1% |
| Henrik Plichta | 9/10 | 5770 days | 1% |
| Johan | 10/10 | 5771 days | 1% |
| Daryl Taylor | 9/10 | 5782 days | 1% |
| Charlotte Therland | 10/10 | 5784 days | 1% |
| Greg Gerritz | 9/10 | 5788 days | 1% |
| Loes van Aru | 8/10 | 5802 days | 1% |
| Camenzind | 9/10 | 5809 days | 1% |
| robertst | 9/10 | 5845 days | 1% |
| Anne Ford | 9/10 | 5853 days | 1% |
| Stefan Lua | 10/10 | 5853 days | 1% |
| Peter Essink | 10/10 | 5853 days | 1% |
| Richard Kesteleyn | 8/10 | 5859 days | 1% |
| Lesley Nixon | 8/10 | 5861 days | 1% |
| Hennie Neeleman | 9/10 | 5863 days | 1% |
| Pieter Neeleman | 7/10 | 5863 days | 1% |
| eowyn2k | 9/10 | 5881 days | 1% |
| arthurw | 10/10 | 5968 days | 1% |
| Donna | 10/10 | 6006 days | 1% |
| EvertG | 9/10 | 6076 days | 1% |
| PeterK1 | 8/10 | 6079 days | 1% |
| suet | 9/10 | 6095 days | 1% |
| Katy1 | 9/10 | 6097 days | 1% |
| JudithNetherlands | 8/10 | 6111 days | 1% |
| WinstonH | 6/10 | 6114 days | 1% |
| PBouwmessten | 9/10 | 6115 days | 1% |
| Brigette Guikens | 10/10 | 6116 days | 1% |
| Yvanna | 8/10 | 6138 days | 1% |
| david | 8/10 | 6138 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.81% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 89 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 86 | -1.75% |
| 87 | -1.77% |
| 88 | -1.79% |
| 89 | -1.81% |
| 90 | -1.83% |
| 91 | -1.85% |
| 92 | -1.87% |
| … | … |
Balancing Adjustment
2.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.