Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 193 days | 100% |
| Diana | 4/10 | 528 days | 56% |
| Mike Fricker | 8/10 | 681 days | 74% |
| Mel. | 10/10 | 711 days | 73% |
| John | 1/10 | 711 days | 29% |
| Mark | 5/10 | 742 days | 53% |
| Fabienne | 7/10 | 742 days | 65% |
| Rya | 10/10 | 771 days | 68% |
| Ashleigh | 10/10 | 1016 days | 43% |
| James | 10/10 | 1047 days | 40% |
| Trui Waalwijk | 6/10 | 1108 days | 30% |
| Szilveszter | 10/10 | 1108 days | 35% |
| Laura | 10/10 | 1108 days | 35% |
| Amanda Keller | 6/10 | 1167 days | 26% |
| James | 10/10 | 1532 days | 10% |
| Laura E | 10/10 | 1563 days | 9% |
| Bec | 10/10 | 1716 days | 6% |
| Tamsin | 10/10 | 1807 days | 5% |
| P, H & H | 10/10 | 1866 days | 5% |
| Chantelle | 10/10 | 2232 days | 4% |
| Lisa Kempf | 10/10 | 2447 days | 4% |
| Ema | 10/10 | 2477 days | 4% |
| Scooper | 4/10 | 2508 days | 2% |
| Nik | 7/10 | 2538 days | 3% |
| Michael S | 9/10 | 2597 days | 4% |
| Emre | 10/10 | 2659 days | 3% |
| Mike Fricker | 9/10 | 2750 days | 3% |
| Mike Fricker | 9/10 | 2750 days | 3% |
| Zella Mahoney | 10/10 | 2842 days | 3% |
| Michael McMahon | 9/10 | 2903 days | 3% |
| Bradletn | 10/10 | 2903 days | 3% |
| John Wyatt | 9/10 | 2913 days | 3% |
| UK 50-something couple | 9/10 | 2962 days | 3% |
| Laureen Trainer | 10/10 | 3222 days | 2% |
| Jon Veitch | 9/10 | 3267 days | 2% |
| Wayne Britton | 10/10 | 3291 days | 2% |
| Jane Anderton | 10/10 | 3355 days | 2% |
| Neil Warnock | 9/10 | 3388 days | 2% |
| Tony Waters | 1/10 | 3479 days | 1% |
| Julia Day | 10/10 | 3566 days | 2% |
| Case West | 9/10 | 3577 days | 2% |
| Sheila Kenny | 9/10 | 3619 days | 1% |
| Agnes Bouloumie | 10/10 | 3620 days | 1% |
| David From Switzerland | 7/10 | 3753 days | 1% |
| Alan Field | 8/10 | 3785 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3815 days | 1% |
| Richard Thompson | 9/10 | 3816 days | 1% |
| Oliver S. | 7/10 | 4057 days | 1% |
| Roeland Driessen | 9/10 | 4088 days | 1% |
| Sarah Munnings | 8/10 | 4149 days | 0% |
| Mike Fricker | 9/10 | 4334 days | 0% |
| Brita Topp | 6/10 | 4364 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4444 days | 1% |
| Florian Carli | 9/10 | 4454 days | 1% |
| Michael | 10/10 | 4454 days | 1% |
| Bertiethebus | 9/10 | 4729 days | 1% |
| Ton Martens | 7/10 | 4751 days | 1% |
| Michael Nolan | 10/10 | 4760 days | 1% |
| Jenny Short | 7/10 | 4788 days | 1% |
| 1246km | 8/10 | 4819 days | 1% |
| Alastair MacDonald | 9/10 | 4837 days | 1% |
| ORfam | 10/10 | 4850 days | 1% |
| Denise Albrecht | 8/10 | 4854 days | 1% |
| Doan | 8/10 | 4855 days | 1% |
| Claudia Mueller | 9/10 | 4855 days | 1% |
| Judy | 10/10 | 4859 days | 1% |
| Lisa Blake | 8/10 | 4866 days | 1% |
| Megan Child | 9/10 | 4867 days | 1% |
| Moni01 | 8/10 | 5094 days | 1% |
| Michael Touzer | 9/10 | 5120 days | 1% |
| Steven Hill | 9/10 | 5121 days | 1% |
| Michael Jefferies | 10/10 | 5128 days | 1% |
| Frans Roebroek | 9/10 | 5136 days | 1% |
| Nora | 9/10 | 5138 days | 1% |
| Slangen | 9/10 | 5147 days | 1% |
| Adam Critchley | 9/10 | 5151 days | 1% |
| Sandy & Michaela | 10/10 | 5167 days | 1% |
| J Knol | 7/10 | 5180 days | 1% |
| ZephyrTL | 10/10 | 5185 days | 1% |
| Robert Carswell | 9/10 | 5222 days | 1% |
| Rudlinger | 10/10 | 5233 days | 1% |
| Fran & Roger | 10/10 | 5233 days | 1% |
| Tacksharp | 10/10 | 5369 days | 1% |
| pkac | 10/10 | 5369 days | 1% |
| mandnken1 | 1/10 | 5460 days | 0% |
| Jennifer Holloway | 8/10 | 5465 days | 1% |
| Oliver Berg | 10/10 | 5474 days | 1% |
| Florian Miller | 10/10 | 5474 days | 1% |
| Guult Ryan | 9/10 | 5477 days | 1% |
| Jackie MacRostie | 6/10 | 5481 days | 1% |
| Michael Orme | 9/10 | 5481 days | 1% |
| Carolin | 9/10 | 5490 days | 1% |
| Melanie Gruber | 10/10 | 5492 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5503 days | 1% |
| David | 8/10 | 5509 days | 1% |
| Stefan Morris | 9/10 | 5510 days | 1% |
| Patrick Decoster | 10/10 | 5512 days | 1% |
| Daniel Lang | 8/10 | 5512 days | 1% |
| D Oostrum | 9/10 | 5514 days | 1% |
| Christina Fischer | 9/10 | 5514 days | 1% |
| Kay and Colin Yendole | 2/10 | 5515 days | 0% |
| Andrew Hammond | 8/10 | 5642 days | 1% |
| Rob | 9/10 | 5773 days | 1% |
| lindam | 10/10 | 5825 days | 1% |
| Family_Thomsen | 10/10 | 5838 days | 1% |
| Gunda G | 10/10 | 5864 days | 1% |
| Willi Heinen | 7/10 | 5864 days | 1% |
| Henrik Plichta | 9/10 | 5865 days | 1% |
| Johan | 10/10 | 5866 days | 1% |
| Daryl Taylor | 9/10 | 5877 days | 1% |
| Charlotte Therland | 10/10 | 5879 days | 1% |
| Greg Gerritz | 9/10 | 5883 days | 1% |
| Loes van Aru | 8/10 | 5897 days | 1% |
| Camenzind | 9/10 | 5904 days | 1% |
| robertst | 9/10 | 5940 days | 1% |
| Anne Ford | 9/10 | 5948 days | 1% |
| Stefan Lua | 10/10 | 5948 days | 1% |
| Peter Essink | 10/10 | 5948 days | 1% |
| Richard Kesteleyn | 8/10 | 5954 days | 1% |
| Lesley Nixon | 8/10 | 5956 days | 1% |
| Hennie Neeleman | 9/10 | 5958 days | 1% |
| Pieter Neeleman | 7/10 | 5958 days | 1% |
| eowyn2k | 9/10 | 5976 days | 1% |
| arthurw | 10/10 | 6063 days | 1% |
| Donna | 10/10 | 6101 days | 1% |
| EvertG | 9/10 | 6171 days | 1% |
| PeterK1 | 8/10 | 6174 days | 1% |
| suet | 9/10 | 6190 days | 1% |
| Katy1 | 9/10 | 6192 days | 1% |
| JudithNetherlands | 8/10 | 6206 days | 1% |
| WinstonH | 6/10 | 6209 days | 1% |
| PBouwmessten | 9/10 | 6210 days | 1% |
| Brigette Guikens | 10/10 | 6211 days | 1% |
| Yvanna | 8/10 | 6233 days | 1% |
| david | 8/10 | 6233 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.69% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 184 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 181 | -3.63% |
| 182 | -3.65% |
| 183 | -3.67% |
| 184 | -3.69% |
| 185 | -3.71% |
| 186 | -3.73% |
| 187 | -3.75% |
| … | … |
Balancing Adjustment
3.34% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.