Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
134 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.12% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 4/10 | 162 days | 69% |
| Mike Fricker | 8/10 | 315 days | 99% |
| Mel. | 10/10 | 345 days | 100% |
| John | 1/10 | 345 days | 41% |
| Mark | 5/10 | 376 days | 75% |
| Fabienne | 7/10 | 376 days | 92% |
| Rya | 10/10 | 405 days | 97% |
| Ashleigh | 10/10 | 650 days | 81% |
| James | 10/10 | 681 days | 79% |
| Trui Waalwijk | 6/10 | 742 days | 63% |
| Szilveszter | 10/10 | 742 days | 74% |
| Laura | 10/10 | 742 days | 74% |
| Amanda Keller | 6/10 | 801 days | 59% |
| James | 10/10 | 1166 days | 32% |
| Laura E | 10/10 | 1197 days | 29% |
| Bec | 10/10 | 1350 days | 19% |
| Tamsin | 10/10 | 1441 days | 14% |
| P, H & H | 10/10 | 1500 days | 12% |
| Chantelle | 10/10 | 1866 days | 5% |
| Lisa Kempf | 10/10 | 2081 days | 5% |
| Ema | 10/10 | 2111 days | 5% |
| Scooper | 4/10 | 2142 days | 3% |
| Nik | 7/10 | 2172 days | 4% |
| Michael S | 9/10 | 2231 days | 4% |
| Emre | 10/10 | 2293 days | 4% |
| Mike Fricker | 9/10 | 2384 days | 4% |
| Mike Fricker | 9/10 | 2384 days | 4% |
| Zella Mahoney | 10/10 | 2476 days | 4% |
| Michael McMahon | 9/10 | 2537 days | 4% |
| Bradletn | 10/10 | 2537 days | 4% |
| John Wyatt | 9/10 | 2547 days | 4% |
| UK 50-something couple | 9/10 | 2596 days | 4% |
| Laureen Trainer | 10/10 | 2856 days | 3% |
| Jon Veitch | 9/10 | 2902 days | 3% |
| Wayne Britton | 10/10 | 2925 days | 3% |
| Jane Anderton | 10/10 | 2989 days | 3% |
| Neil Warnock | 9/10 | 3023 days | 3% |
| Tony Waters | 1/10 | 3114 days | 1% |
| Julia Day | 10/10 | 3200 days | 2% |
| Case West | 9/10 | 3211 days | 2% |
| Sheila Kenny | 9/10 | 3253 days | 2% |
| Agnes Bouloumie | 10/10 | 3254 days | 2% |
| David From Switzerland | 7/10 | 3387 days | 2% |
| Alan Field | 8/10 | 3419 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3450 days | 2% |
| Richard Thompson | 9/10 | 3450 days | 2% |
| Oliver S. | 7/10 | 3691 days | 1% |
| Roeland Driessen | 9/10 | 3723 days | 1% |
| Sarah Munnings | 8/10 | 3784 days | 1% |
| Mike Fricker | 9/10 | 3968 days | 1% |
| Brita Topp | 6/10 | 3998 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4078 days | 1% |
| Florian Carli | 9/10 | 4088 days | 1% |
| Michael | 10/10 | 4088 days | 1% |
| Bertiethebus | 9/10 | 4363 days | 0% |
| Ton Martens | 7/10 | 4385 days | 1% |
| Michael Nolan | 10/10 | 4394 days | 1% |
| Jenny Short | 7/10 | 4422 days | 1% |
| 1246km | 8/10 | 4453 days | 1% |
| Alastair MacDonald | 9/10 | 4471 days | 1% |
| ORfam | 10/10 | 4484 days | 1% |
| Denise Albrecht | 8/10 | 4488 days | 1% |
| Doan | 8/10 | 4489 days | 1% |
| Claudia Mueller | 9/10 | 4489 days | 1% |
| Judy | 10/10 | 4493 days | 1% |
| Lisa Blake | 8/10 | 4500 days | 1% |
| Megan Child | 9/10 | 4501 days | 1% |
| Moni01 | 8/10 | 4728 days | 1% |
| Michael Touzer | 9/10 | 4754 days | 1% |
| Steven Hill | 9/10 | 4755 days | 1% |
| Michael Jefferies | 10/10 | 4762 days | 1% |
| Frans Roebroek | 9/10 | 4770 days | 1% |
| Nora | 9/10 | 4772 days | 1% |
| Slangen | 9/10 | 4781 days | 1% |
| Adam Critchley | 9/10 | 4785 days | 1% |
| Sandy & Michaela | 10/10 | 4801 days | 1% |
| J Knol | 7/10 | 4814 days | 1% |
| ZephyrTL | 10/10 | 4819 days | 1% |
| Robert Carswell | 9/10 | 4856 days | 1% |
| Rudlinger | 10/10 | 4867 days | 1% |
| Fran & Roger | 10/10 | 4867 days | 1% |
| Tacksharp | 10/10 | 5003 days | 1% |
| pkac | 10/10 | 5003 days | 1% |
| mandnken1 | 1/10 | 5094 days | 0% |
| Jennifer Holloway | 8/10 | 5099 days | 1% |
| Oliver Berg | 10/10 | 5108 days | 1% |
| Florian Miller | 10/10 | 5108 days | 1% |
| Guult Ryan | 9/10 | 5111 days | 1% |
| Jackie MacRostie | 6/10 | 5115 days | 1% |
| Michael Orme | 9/10 | 5115 days | 1% |
| Carolin | 9/10 | 5124 days | 1% |
| Melanie Gruber | 10/10 | 5126 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5137 days | 1% |
| David | 8/10 | 5143 days | 1% |
| Stefan Morris | 9/10 | 5144 days | 1% |
| Patrick Decoster | 10/10 | 5146 days | 1% |
| Daniel Lang | 8/10 | 5146 days | 1% |
| D Oostrum | 9/10 | 5148 days | 1% |
| Christina Fischer | 9/10 | 5148 days | 1% |
| Kay and Colin Yendole | 2/10 | 5149 days | 0% |
| Andrew Hammond | 8/10 | 5276 days | 1% |
| Rob | 9/10 | 5407 days | 1% |
| lindam | 10/10 | 5459 days | 1% |
| Family_Thomsen | 10/10 | 5472 days | 1% |
| Gunda G | 10/10 | 5498 days | 1% |
| Willi Heinen | 7/10 | 5498 days | 1% |
| Henrik Plichta | 9/10 | 5499 days | 1% |
| Johan | 10/10 | 5500 days | 1% |
| Daryl Taylor | 9/10 | 5511 days | 1% |
| Charlotte Therland | 10/10 | 5513 days | 1% |
| Greg Gerritz | 9/10 | 5517 days | 1% |
| Loes van Aru | 8/10 | 5531 days | 1% |
| Camenzind | 9/10 | 5538 days | 1% |
| robertst | 9/10 | 5574 days | 1% |
| Anne Ford | 9/10 | 5582 days | 1% |
| Stefan Lua | 10/10 | 5582 days | 1% |
| Peter Essink | 10/10 | 5582 days | 1% |
| Richard Kesteleyn | 8/10 | 5588 days | 1% |
| Lesley Nixon | 8/10 | 5590 days | 1% |
| Hennie Neeleman | 9/10 | 5592 days | 1% |
| Pieter Neeleman | 7/10 | 5592 days | 1% |
| eowyn2k | 9/10 | 5610 days | 1% |
| arthurw | 10/10 | 5697 days | 1% |
| Donna | 10/10 | 5735 days | 1% |
| EvertG | 9/10 | 5805 days | 1% |
| PeterK1 | 8/10 | 5808 days | 1% |
| suet | 9/10 | 5824 days | 1% |
| Katy1 | 9/10 | 5826 days | 1% |
| JudithNetherlands | 8/10 | 5840 days | 1% |
| WinstonH | 6/10 | 5843 days | 1% |
| PBouwmessten | 9/10 | 5844 days | 1% |
| Brigette Guikens | 10/10 | 5845 days | 1% |
| Yvanna | 8/10 | 5867 days | 1% |
| david | 8/10 | 5867 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.10% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 154 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 151 | -3.04% |
| 152 | -3.06% |
| 153 | -3.08% |
| 154 | -3.10% |
| 155 | -3.12% |
| 156 | -3.14% |
| 157 | -3.16% |
| … | … |
Balancing Adjustment
3.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.