Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taupo TOP 10 Holiday Park
Valid Reviews
54 Valid Reviews
The Taupo TOP 10 Holiday Park experience has a total of 56 reviews. There are 54 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 54 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
26% |
| 9/10 | 13 |
|
24% |
| 8/10 | 11 |
|
20% |
| 7/10 | 4 |
|
7% |
| 6/10 | 3 |
|
6% |
| 5/10 | 2 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
7% |
| 2/10 | 2 |
|
4% |
| 1/10 | 1 |
|
2% |
77.41% Average
The raw data average (mean) for all the Taupo TOP 10 Holiday Park valid reviews is 77.41% and is based on 54 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 54 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
26% |
| 9/10 | 6 |
|
32% |
| 8/10 | 4 |
|
21% |
| 7/10 | 4 |
|
21% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.32% Average
The raw data average (mean) for all the Taupo TOP 10 Holiday Park face-to-face reviews is 86.32% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kathrine Richter | 2/10 | 101 days | 52% |
| Nick | 9/10 | 466 days | 100% |
| Hilary | 10/10 | 527 days | 97% |
| Caitlin | 10/10 | 649 days | 88% |
| Alex | 9/10 | 770 days | 75% |
| Sue Stafford | 9/10 | 770 days | 75% |
| K. O'Toole | 2/10 | 1076 days | 19% |
| V L Nelson | 3/10 | 1135 days | 20% |
| Ian Wallace | 1/10 | 1288 days | 10% |
| Jo McAlpine | 8/10 | 1500 days | 12% |
| Dan | 10/10 | 1745 days | 6% |
| Emma | 6/10 | 1837 days | 4% |
| NzMo | 3/10 | 1865 days | 3% |
| Nicole | 10/10 | 2110 days | 5% |
| Mike Smith | 5/10 | 2262 days | 3% |
| Kate Shields | 9/10 | 2354 days | 4% |
| David Wilson | 8/10 | 2507 days | 4% |
| Mateusz Konopka | 3/10 | 2627 days | 2% |
| Margie | 10/10 | 2688 days | 3% |
| Camping-Dave | 8/10 | 2719 days | 3% |
| ian kennedy | 8/10 | 2719 days | 3% |
| Fer&And | 9/10 | 2780 days | 3% |
| Marjolein Bakker | 10/10 | 2918 days | 3% |
| Eversons | 8/10 | 2961 days | 3% |
| Laurie Meston | 10/10 | 3287 days | 2% |
| Ron Ozarka | 10/10 | 3448 days | 2% |
| Alice Craig | 8/10 | 3611 days | 1% |
| Chester Martin | 8/10 | 3860 days | 1% |
| Craig | 6/10 | 4028 days | 0% |
| Kim Kosic | 9/10 | 4133 days | 0% |
| Mirjam B. | 9/10 | 4148 days | 0% |
| Philip Donachie | 8/10 | 4410 days | 1% |
| Luisa Bach | 8/10 | 4410 days | 1% |
| Josefina Tassone | 9/10 | 4443 days | 1% |
| ilove totravel | 5/10 | 4452 days | 0% |
| catherine welsh | 6/10 | 4453 days | 0% |
| Peter | 7/10 | 4842 days | 0% |
| charlotte_10 | 9/10 | 5093 days | 1% |
| De Groot | 7/10 | 5474 days | 0% |
| nga | 3/10 | 5490 days | 0% |
| Selina Mueller | 10/10 | 5504 days | 1% |
| marisraneth | 9/10 | 5824 days | 1% |
| Alan & Lorna | 8/10 | 5848 days | 1% |
| Mathias Skov | 10/10 | 5869 days | 1% |
| Hannah Clark | 10/10 | 5876 days | 1% |
| Veltmaat NL | 10/10 | 5889 days | 1% |
| Werner Swiss | 10/10 | 5905 days | 1% |
| menzel | 7/10 | 5928 days | 0% |
| arminh | 8/10 | 5968 days | 1% |
| emmah | 7/10 | 6072 days | 0% |
| MorganK | 9/10 | 6186 days | 1% |
| KatieR | 9/10 | 6187 days | 1% |
| Ingrid Thijssen | 10/10 | 6189 days | 1% |
| Jake1 | 9/10 | 6191 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Taupo TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.67% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Taupo TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Taupo TOP 10 Holiday Park experience has been adjusted for 83 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 80 | -1.61% |
| 81 | -1.63% |
| 82 | -1.65% |
| 83 | -1.67% |
| 84 | -1.69% |
| 85 | -1.71% |
| 86 | -1.73% |
| … | … |
Balancing Adjustment
3.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.