Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hamilton City Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hamilton City Holiday Park
Valid Reviews
40 Valid Reviews
The Hamilton City Holiday Park experience has a total of 42 reviews. There are 40 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 40 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 40 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
5% |
| 9/10 | 7 |
|
18% |
| 8/10 | 8 |
|
20% |
| 7/10 | 6 |
|
15% |
| 6/10 | 1 |
|
3% |
| 5/10 | 5 |
|
13% |
| 4/10 | 1 |
|
3% |
| 3/10 | 3 |
|
8% |
| 2/10 | 1 |
|
3% |
| 1/10 | 6 |
|
15% |
60.25% Average
The raw data average (mean) for all the Hamilton City Holiday Park valid reviews is 60.25% and is based on 40 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Caravaners | 5/10 | 113 days | 80% |
| Melissa | 5/10 | 235 days | 78% |
| John Porter | 10/10 | 295 days | 100% |
| Christine Krenzel | 8/10 | 601 days | 82% |
| Trui Waalwijk | 1/10 | 632 days | 33% |
| Julia | 6/10 | 660 days | 68% |
| Alexandra | 9/10 | 691 days | 76% |
| Paige Hayward | 8/10 | 722 days | 72% |
| John Porter | 10/10 | 722 days | 74% |
| Alan | 5/10 | 1056 days | 31% |
| Tamsin | 8/10 | 1331 days | 19% |
| Dil | 9/10 | 1787 days | 5% |
| John Cooper | 9/10 | 1818 days | 5% |
| Bobj | 1/10 | 1848 days | 2% |
| DawnH | 9/10 | 1848 days | 5% |
| Brian | 8/10 | 2093 days | 4% |
| Jacqui | 8/10 | 2183 days | 4% |
| Rainer Schimpf | 7/10 | 2183 days | 4% |
| Tamara & Brittany | 8/10 | 2244 days | 4% |
| Ben H | 9/10 | 2458 days | 4% |
| Jessica Leach | 4/10 | 2475 days | 2% |
| Annina Jarvinen | 8/10 | 2540 days | 4% |
| Stacey Cheong | 8/10 | 2584 days | 3% |
| Anke Vehmeiers | 9/10 | 2679 days | 3% |
| Fabian Loehner | 9/10 | 2830 days | 3% |
| Danielle Cristina | 5/10 | 3171 days | 2% |
| Hillary Chu | 1/10 | 3315 days | 1% |
| Pete B | 7/10 | 3522 days | 1% |
| Stephen McNair | 7/10 | 3612 days | 1% |
| Cedrick Poirier | 7/10 | 3687 days | 1% |
| Xan Northman | 5/10 | 3827 days | 1% |
| dominique raccah | 7/10 | 4009 days | 1% |
| Gates Whanau | 3/10 | 4009 days | 0% |
| gaza | 3/10 | 4192 days | 0% |
| Eddie | 7/10 | 4253 days | 0% |
| inline | 1/10 | 4435 days | 0% |
| hmmm | 1/10 | 4588 days | 0% |
| female40 | 2/10 | 5000 days | 0% |
| Bonny Doon | 3/10 | 5349 days | 0% |
| jhawko | 1/10 | 5500 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hamilton City Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Hamilton City Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hamilton City Holiday Park experience has been adjusted for 102 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 99 | -2.01% |
| 100 | -2.03% |
| 101 | -2.05% |
| 102 | -2.07% |
| 103 | -2.09% |
| 104 | -2.11% |
| 105 | -2.13% |
| … | … |
Balancing Adjustment
6.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.