Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cathedral Cove Sea Kayaking.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cathedral Cove Sea Kayaking
Valid Reviews
118 Valid Reviews
The Cathedral Cove Sea Kayaking experience has a total of 118 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 118 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 63 |
|
53% |
| 9/10 | 34 |
|
29% |
| 8/10 | 13 |
|
11% |
| 7/10 | 7 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.71% Average
The raw data average (mean) for all the Cathedral Cove Sea Kayaking valid reviews is 92.71% and is based on 118 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
65 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 118 valid reviews, the experience has 65 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 65 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
28% |
| 9/10 | 28 |
|
43% |
| 8/10 | 12 |
|
18% |
| 7/10 | 7 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.77% Average
The raw data average (mean) for all the Cathedral Cove Sea Kayaking face-to-face reviews is 88.77% and is based on 65 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Robert Klub | 9/10 | 3267 days | 100% |
| Robin Lakner | 7/10 | 3273 days | 93% |
| Paula Bauer | 10/10 | 3283 days | 100% |
| Thomas Werner | 9/10 | 3303 days | 97% |
| Devan Sheppard | 10/10 | 3708 days | 60% |
| Jan Legein | 9/10 | 3963 days | 35% |
| Greg Fischer | 9/10 | 4043 days | 28% |
| Alice Berg | 10/10 | 4344 days | 0% |
| 1246km | 10/10 | 4410 days | 45% |
| rachelg | 9/10 | 4441 days | 44% |
| Jenben | 10/10 | 4471 days | 45% |
| Goosey74 | 9/10 | 4685 days | 44% |
| Stephan Wolter | 10/10 | 4730 days | 45% |
| Hans Oudenbroek | 9/10 | 4730 days | 44% |
| Paul Weidenfeld | 9/10 | 4732 days | 44% |
| Adam Critchley | 9/10 | 4742 days | 44% |
| MarkW | 9/10 | 4776 days | 44% |
| Rebeccaj | 10/10 | 4807 days | 45% |
| Steve & Maggie | 10/10 | 4808 days | 45% |
| Mark de Boer | 7/10 | 4827 days | 41% |
| Sonny955 | 10/10 | 4837 days | 45% |
| KatyK | 10/10 | 4837 days | 45% |
| jokatallen | 10/10 | 4837 days | 45% |
| lewylaw | 10/10 | 4837 days | 45% |
| chriswellie | 10/10 | 4837 days | 45% |
| Barry | 10/10 | 4898 days | 45% |
| Jennifer Holloway | 9/10 | 5056 days | 44% |
| Noah Stegmann | 9/10 | 5062 days | 44% |
| Kevin Wong | 8/10 | 5064 days | 44% |
| Boehmer | 9/10 | 5066 days | 44% |
| Marian | 9/10 | 5068 days | 44% |
| Michael Messuie | 9/10 | 5072 days | 44% |
| Dirk Van Den Berg | 8/10 | 5076 days | 44% |
| Faye Cox | 10/10 | 5080 days | 45% |
| winglen | 10/10 | 5082 days | 45% |
| Christiane | 10/10 | 5082 days | 45% |
| Janine Diehl | 8/10 | 5087 days | 44% |
| Jansen | 9/10 | 5097 days | 44% |
| Nadja | 9/10 | 5097 days | 44% |
| Hannah Watts | 8/10 | 5097 days | 44% |
| Jayne | 9/10 | 5097 days | 44% |
| Matthew | 9/10 | 5098 days | 44% |
| Trevor Gibbins | 9/10 | 5098 days | 44% |
| Joanne Byrne | 9/10 | 5099 days | 44% |
| David | 9/10 | 5100 days | 44% |
| Henrik Petersen | 9/10 | 5103 days | 44% |
| Claire Bulmer | 8/10 | 5105 days | 44% |
| DNP504 | 10/10 | 5172 days | 45% |
| Laura_Gill | 10/10 | 5172 days | 45% |
| alku83 | 10/10 | 5202 days | 45% |
| Shar | 10/10 | 5233 days | 45% |
| David | 10/10 | 5380 days | 45% |
| Peter Schmidt | 8/10 | 5447 days | 44% |
| Brian Elmes | 9/10 | 5470 days | 44% |
| julia depis | 10/10 | 5475 days | 45% |
| travelingnz | 5/10 | 5475 days | 33% |
| Dmitry Piven | 10/10 | 5506 days | 45% |
| victoriaophield | 10/10 | 5506 days | 45% |
| Kerstin | 10/10 | 5506 days | 45% |
| Rose | 10/10 | 5506 days | 45% |
| yaz | 10/10 | 5506 days | 45% |
| ingeh | 10/10 | 5537 days | 45% |
| Hanne Wichmann | 10/10 | 5541 days | 45% |
| Lesley Nixon | 7/10 | 5547 days | 41% |
| Roeder Grit | 9/10 | 5548 days | 44% |
| Helen Edwards-Davis | 10/10 | 5567 days | 45% |
| rincoln | 10/10 | 5567 days | 45% |
| hilary hale | 9/10 | 5598 days | 44% |
| Eilahtan4 | 10/10 | 5598 days | 45% |
| Jeffrey C | 10/10 | 5720 days | 45% |
| T C | 10/10 | 5720 days | 45% |
| Taryn, Charlotte & Steve | 10/10 | 5720 days | 45% |
| Neal | 10/10 | 5784 days | 45% |
| mariea | 10/10 | 5793 days | 45% |
| DerrynL | 10/10 | 5801 days | 45% |
| Kate | 7/10 | 5805 days | 41% |
| Elizabeth | 9/10 | 5805 days | 44% |
| Ian Rogers | 10/10 | 5807 days | 45% |
| watchers_nz | 10/10 | 5811 days | 45% |
| Kim | 10/10 | 5812 days | 45% |
| Rob_and_Iris | 10/10 | 5812 days | 45% |
| Chris | 10/10 | 5816 days | 45% |
| Carmel | 8/10 | 5821 days | 44% |
| Laura Muser | 10/10 | 5840 days | 45% |
| Kat | 10/10 | 5840 days | 45% |
| Lauren_D | 9/10 | 5840 days | 44% |
| Dave Brooks | 9/10 | 5852 days | 44% |
| Wilbur | 10/10 | 5860 days | 45% |
| Freddy | 10/10 | 5866 days | 45% |
| Nick & Jess | 10/10 | 5869 days | 45% |
| Ray | 10/10 | 5871 days | 45% |
| Craig Wright | 10/10 | 5871 days | 45% |
| sarank | 10/10 | 5884 days | 45% |
| Spyfox | 10/10 | 5888 days | 45% |
| Paula | 10/10 | 5939 days | 45% |
| maria d | 10/10 | 6023 days | 45% |
| Daniala | 8/10 | 6048 days | 44% |
| Meike Biel | 8/10 | 6131 days | 44% |
| Julie | 8/10 | 6190 days | 44% |
| Emma & Rob | 7/10 | 6194 days | 41% |
| Matt Walker | 9/10 | 6195 days | 44% |
| melissa1 | 10/10 | 6204 days | 45% |
| purplekat99 | 10/10 | 6237 days | 45% |
| Sabine | 10/10 | 6493 days | 45% |
| Elaine | 10/10 | 6502 days | 45% |
| Gwen | 8/10 | 6505 days | 44% |
| Johnny | 8/10 | 6509 days | 44% |
| SueLinsk | 9/10 | 6511 days | 44% |
| James | 8/10 | 6511 days | 44% |
| AnnaOwen | 9/10 | 6536 days | 44% |
| Andrew | 7/10 | 6537 days | 41% |
| Katherine | 10/10 | 6537 days | 45% |
| JonathanBayle | 10/10 | 6537 days | 45% |
| Reggie | 7/10 | 6547 days | 41% |
| Moritz | 10/10 | 6578 days | 45% |
| Klaus | 9/10 | 6578 days | 44% |
| Sarah | 10/10 | 6579 days | 45% |
| Michael | 9/10 | 6579 days | 44% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cathedral Cove Sea Kayaking experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.13% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Cathedral Cove Sea Kayaking experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cathedral Cove Sea Kayaking experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.07% |
| 198 | -4.09% |
| 199 | -4.11% |
| 200 | -4.13% |
| 201 | -4.15% |
| 202 | -4.17% |
| 203 | -4.19% |
| … | … |
Balancing Adjustment
1.20% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.