Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
97 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 97 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
30% |
| 9/10 | 29 |
|
30% |
| 8/10 | 22 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.19% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Len Cons | 7/10 | 235 days | 94% |
| Caron | 10/10 | 266 days | 100% |
| Virginie | 7/10 | 295 days | 92% |
| Mikael Warner | 9/10 | 326 days | 97% |
| Rian Caccianiga | 7/10 | 387 days | 89% |
| Kelly | 9/10 | 418 days | 93% |
| Giani | 10/10 | 448 days | 92% |
| Ben | 10/10 | 601 days | 83% |
| Mickey Smillie | 9/10 | 660 days | 78% |
| Charles Vaughan | 10/10 | 783 days | 68% |
| Fernando | 10/10 | 844 days | 62% |
| Lunar Orbit | 9/10 | 1025 days | 43% |
| Anna Swain | 10/10 | 1209 days | 28% |
| Jenna | 10/10 | 1240 days | 26% |
| Dan | 10/10 | 1240 days | 26% |
| Marg Dale | 7/10 | 1240 days | 24% |
| Kerry | 10/10 | 1331 days | 20% |
| Chris Harding | 9/10 | 1362 days | 18% |
| Maree | 9/10 | 1635 days | 7% |
| Ian & Wendy | 10/10 | 1727 days | 6% |
| Alex Tikonoff | 9/10 | 1787 days | 5% |
| Ancient Uncle | 6/10 | 1879 days | 4% |
| D and I singh | 10/10 | 1971 days | 5% |
| Kate | 10/10 | 2032 days | 5% |
| Tam | 5/10 | 2093 days | 4% |
| Snips | 9/10 | 2183 days | 4% |
| Regina | 8/10 | 2183 days | 4% |
| Keilani | 10/10 | 2244 days | 4% |
| ian kennedy | 9/10 | 2244 days | 4% |
| Daphne H | 9/10 | 2274 days | 4% |
| Caity | 10/10 | 2366 days | 4% |
| Juliane | 8/10 | 2397 days | 4% |
| Emma Medina | 10/10 | 2483 days | 4% |
| Jim Bass | 9/10 | 2486 days | 4% |
| Joe Trigg | 9/10 | 2572 days | 4% |
| Paul Smith | 7/10 | 2851 days | 3% |
| James Braithwaite | 9/10 | 2858 days | 3% |
| Saskia Ruttor | 9/10 | 2942 days | 3% |
| Mark Johnston | 9/10 | 2953 days | 3% |
| Stephanie Oliver | 7/10 | 3052 days | 3% |
| Jude and Chris | 10/10 | 3134 days | 3% |
| Justyna Blajerska | 5/10 | 3164 days | 2% |
| Sharon | 9/10 | 3169 days | 2% |
| Casa Tone | 9/10 | 3174 days | 2% |
| Julia Clearwater | 10/10 | 3231 days | 2% |
| Heather Peart | 10/10 | 3248 days | 2% |
| Sally Young | 10/10 | 3279 days | 2% |
| Norbert Dekker Kleijn | 8/10 | 3309 days | 2% |
| Denelle Coutts | 10/10 | 3359 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3370 days | 2% |
| J V Henare | 7/10 | 3459 days | 2% |
| Gregory Agnoux | 9/10 | 3491 days | 2% |
| Matt Betts | 8/10 | 3498 days | 2% |
| Colin Petherbridge | 8/10 | 3549 days | 2% |
| Dani Bummler | 2/10 | 3606 days | 1% |
| Mike Fricker | 8/10 | 3858 days | 1% |
| Dusty Miller | 9/10 | 3888 days | 1% |
| Simon Mehlmann | 9/10 | 3896 days | 1% |
| Andrew Luke | 9/10 | 3933 days | 1% |
| Jade Fleming | 7/10 | 4039 days | 1% |
| David Wood | 9/10 | 4070 days | 1% |
| Shantell Hunter | 8/10 | 4162 days | 0% |
| Eddie | 8/10 | 4253 days | 0% |
| Schuster | 10/10 | 4297 days | 0% |
| Steven Wood | 8/10 | 4343 days | 0% |
| Hans | 10/10 | 4364 days | 0% |
| Claudia Mueller | 9/10 | 4379 days | 0% |
| Lotte Uneken | 10/10 | 4386 days | 1% |
| Helmut Schmid | 7/10 | 4643 days | 1% |
| Hanna_Malte | 9/10 | 4649 days | 1% |
| Romla | 7/10 | 4656 days | 1% |
| Ronald Veldman | 7/10 | 4656 days | 1% |
| Susie Christensen | 9/10 | 4664 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 4983 days | 1% |
| Chris Ashton | 8/10 | 5009 days | 1% |
| Roman & Esther | 10/10 | 5012 days | 1% |
| Shirley | 9/10 | 5013 days | 1% |
| Berger | 8/10 | 5019 days | 1% |
| Chris White | 7/10 | 5022 days | 1% |
| Peter & Margo Boullin | 10/10 | 5023 days | 1% |
| Bolt | 8/10 | 5034 days | 1% |
| Simon Vallis | 9/10 | 5034 days | 1% |
| Andrew Hammond | 8/10 | 5166 days | 1% |
| nosey | 8/10 | 5166 days | 1% |
| Bob Lenihan | 10/10 | 5366 days | 1% |
| Alan & Lorna | 8/10 | 5373 days | 1% |
| John N | 8/10 | 5374 days | 1% |
| Ivo Braakhuis | 8/10 | 5388 days | 1% |
| Regina Giger | 10/10 | 5405 days | 1% |
| Nick | 8/10 | 5407 days | 1% |
| Taya Cross | 9/10 | 5408 days | 1% |
| EA Anders | 9/10 | 5425 days | 1% |
| Werner Swiss | 10/10 | 5430 days | 1% |
| Dawn Campbell | 8/10 | 5439 days | 1% |
| deanlaw | 10/10 | 5453 days | 1% |
| dirkdev | 8/10 | 5474 days | 1% |
| Ulyate | 7/10 | 5481 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.