Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
144 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 146 reviews. There are 144 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 144 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 58 |
|
40% |
| 9/10 | 43 |
|
30% |
| 8/10 | 25 |
|
17% |
| 7/10 | 9 |
|
6% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.78% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.78% and is based on 144 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 144 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| The White Pearl | 5/10 | 448 days | 88% |
| Kurt | 7/10 | 601 days | 97% |
| Shari | 9/10 | 632 days | 100% |
| Sarah Woolley | 10/10 | 660 days | 98% |
| Dawn | 5/10 | 966 days | 47% |
| Anna Swain | 10/10 | 1209 days | 35% |
| Dan | 10/10 | 1270 days | 30% |
| Belinda & Jean-Michel | 10/10 | 1666 days | 8% |
| Gary Major | 10/10 | 1756 days | 7% |
| Mike Smith | 10/10 | 1787 days | 7% |
| Bert | 7/10 | 1818 days | 6% |
| Su | 10/10 | 1818 days | 7% |
| Suzanne J | 10/10 | 1909 days | 6% |
| Scooper | 8/10 | 2032 days | 6% |
| Sheryl Mackintosh | 10/10 | 2062 days | 6% |
| Peggy Tamati | 10/10 | 2093 days | 6% |
| Amber Lilac | 10/10 | 2121 days | 6% |
| Sabine | 9/10 | 2152 days | 6% |
| Deb S | 9/10 | 2244 days | 5% |
| Sue, UK | 10/10 | 2244 days | 5% |
| Natalie Tomlinson-Kurz | 10/10 | 2608 days | 5% |
| Marwin Jurjus | 10/10 | 2610 days | 4% |
| Grainne Phelan | 9/10 | 2803 days | 4% |
| Laurie Meston | 9/10 | 2810 days | 4% |
| Siobhan Ryan | 10/10 | 2817 days | 4% |
| clive ilich | 10/10 | 2822 days | 4% |
| Dave Rollison | 8/10 | 2822 days | 4% |
| Herman Visser | 10/10 | 2875 days | 4% |
| Julia Lloyd | 10/10 | 2881 days | 4% |
| Hazel North | 10/10 | 2912 days | 4% |
| Tim Burnett | 9/10 | 3005 days | 3% |
| Dennis Page | 10/10 | 3156 days | 3% |
| Staffan Johansson | 10/10 | 3199 days | 3% |
| Aaron Morrow | 9/10 | 3206 days | 3% |
| Urs Baumgartner | 9/10 | 3237 days | 3% |
| Suzanne Vermeulen | 3/10 | 3340 days | 1% |
| Family Trip | 7/10 | 3919 days | 1% |
| Sara Clausen | 6/10 | 3925 days | 1% |
| Leon Courtney | 7/10 | 3926 days | 1% |
| Laurene | 1/10 | 3939 days | 0% |
| Guillaume | 2/10 | 3943 days | 0% |
| catherine welsh | 8/10 | 3978 days | 1% |
| Ut & Sacha | 10/10 | 4070 days | 1% |
| Dick Kooij | 9/10 | 4356 days | 0% |
| Alastair MacDonald | 9/10 | 4361 days | 0% |
| Reijenga | 9/10 | 4365 days | 0% |
| Peter | 10/10 | 4367 days | 0% |
| Judy | 10/10 | 4383 days | 1% |
| kayburns | 2/10 | 4465 days | 1% |
| Peter Kent | 10/10 | 4636 days | 1% |
| Christop Isabella | 10/10 | 4637 days | 1% |
| Tuedi Muggli | 10/10 | 4646 days | 1% |
| Peter Hart | 10/10 | 4646 days | 1% |
| Michael Jefferies | 10/10 | 4652 days | 1% |
| Trevor & Sheila Redman | 10/10 | 4654 days | 1% |
| Schneider | 10/10 | 4662 days | 1% |
| Gillian MacLaren | 10/10 | 4663 days | 1% |
| Walter & Heidi Baumann | 8/10 | 4663 days | 1% |
| Hans Oudenbroek | 8/10 | 4663 days | 1% |
| Charlotte | 8/10 | 4664 days | 1% |
| Ralf Glaser | 9/10 | 4666 days | 1% |
| Slangen | 8/10 | 4671 days | 1% |
| Fleur & Nils | 8/10 | 4671 days | 1% |
| Frank Waskikowski | 10/10 | 4672 days | 1% |
| Maria Dietrich | 8/10 | 4673 days | 1% |
| Samplonius | 9/10 | 4673 days | 1% |
| Schweiger | 10/10 | 4673 days | 1% |
| John Reynolds | 10/10 | 4673 days | 1% |
| David Blundell | 10/10 | 4673 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 4677 days | 1% |
| Remy van Heugten | 8/10 | 4677 days | 1% |
| Kurt Furuskar | 9/10 | 4689 days | 1% |
| bosha22 | 10/10 | 4740 days | 1% |
| Pietsch | 9/10 | 4744 days | 1% |
| Robert Carswell | 8/10 | 4746 days | 1% |
| Jungo | 9/10 | 4752 days | 1% |
| Bart Goovaerts | 9/10 | 4756 days | 1% |
| damaca | 9/10 | 4801 days | 1% |
| lyndavid | 8/10 | 4984 days | 1% |
| Derek | 9/10 | 4995 days | 1% |
| John Duffy | 10/10 | 5001 days | 1% |
| Barry Digby | 9/10 | 5002 days | 1% |
| Michael Simmang | 10/10 | 5003 days | 1% |
| Birgette Lindved | 10/10 | 5004 days | 1% |
| Peter & Angela Brown | 10/10 | 5005 days | 1% |
| Krabbe | 8/10 | 5006 days | 1% |
| Julia Hofstetter | 9/10 | 5008 days | 1% |
| Lynda Hutchins | 10/10 | 5009 days | 1% |
| Scheauwen | 10/10 | 5013 days | 1% |
| Haan Begerian | 8/10 | 5029 days | 1% |
| Tobias Torax | 10/10 | 5030 days | 1% |
| Jonathon Heaney | 9/10 | 5036 days | 1% |
| Michael Duckert | 8/10 | 5037 days | 1% |
| Loren van Oordt | 10/10 | 5038 days | 1% |
| Igor Filart | 7/10 | 5038 days | 1% |
| T Chapman | 8/10 | 5038 days | 1% |
| Fred West | 9/10 | 5042 days | 1% |
| sarahwarhurst | 10/10 | 5105 days | 1% |
| David | 10/10 | 5313 days | 1% |
| macmaster | 9/10 | 5319 days | 1% |
| shoretie | 10/10 | 5349 days | 1% |
| Jake Webster | 9/10 | 5366 days | 1% |
| Michael Egli | 9/10 | 5371 days | 1% |
| Mette | 10/10 | 5375 days | 1% |
| Gerhard Kronen | 8/10 | 5377 days | 1% |
| Richie_L | 10/10 | 5380 days | 1% |
| Daniel Goldsbrough | 8/10 | 5381 days | 1% |
| Haitsma | 8/10 | 5388 days | 1% |
| Willi Heinen | 9/10 | 5388 days | 1% |
| Heike Pless | 9/10 | 5389 days | 1% |
| Walter | 7/10 | 5394 days | 1% |
| Hannah Clark | 7/10 | 5401 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 5403 days | 1% |
| Robin Sykes | 10/10 | 5404 days | 1% |
| Stephen | 9/10 | 5404 days | 1% |
| Bram-Jan M | 6/10 | 5407 days | 1% |
| Laura Walters | 8/10 | 5407 days | 1% |
| Jens Bo Rykor | 9/10 | 5421 days | 1% |
| jan and john | 9/10 | 5424 days | 1% |
| Torsten Gehrke | 8/10 | 5425 days | 1% |
| Brian Boyle | 9/10 | 5439 days | 1% |
| aussiesi | 4/10 | 5439 days | 1% |
| kevinp | 9/10 | 5451 days | 1% |
| barts | 9/10 | 5454 days | 1% |
| joannaw | 8/10 | 5455 days | 1% |
| nadinef | 9/10 | 5462 days | 1% |
| Anne Ford | 9/10 | 5472 days | 1% |
| Robert Hausser | 9/10 | 5474 days | 1% |
| Jansen | 7/10 | 5474 days | 1% |
| Sibylle Locher | 9/10 | 5478 days | 1% |
| Jean Paul Mesnage | 10/10 | 5480 days | 1% |
| rogerandchristine | 10/10 | 5599 days | 1% |
| joyceb | 9/10 | 5669 days | 1% |
| Chris Barker | 8/10 | 5708 days | 1% |
| MorganK | 9/10 | 5711 days | 1% |
| wanganuilover | 10/10 | 5714 days | 1% |
| arthurwa | 10/10 | 5714 days | 1% |
| Katy1 | 9/10 | 5716 days | 1% |
| BrendaM | 10/10 | 5731 days | 1% |
| MargaretH | 10/10 | 5757 days | 1% |
| Anneleen | 8/10 | 5761 days | 1% |
| Lucy | 9/10 | 5763 days | 1% |
| TobiL | 8/10 | 5784 days | 1% |
| Tamara | 10/10 | 6170 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.