G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell-Orongo Bay Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell-Orongo Bay Holiday Park
Valid Reviews
64 Valid Reviews
The Russell-Orongo Bay Holiday Park experience has a total of 65 reviews. There are 64 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 64 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
45% |
| 9/10 | 17 |
|
27% |
| 8/10 | 10 |
|
16% |
| 7/10 | 1 |
|
2% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 2 |
|
3% |
86.09% Average
The raw data average (mean) for all the Russell-Orongo Bay Holiday Park valid reviews is 86.09% and is based on 64 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
5 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 64 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 5 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 2 |
|
40% |
| 8/10 | 2 |
|
40% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
20% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Russell-Orongo Bay Holiday Park face-to-face reviews is 80.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
64.03%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Answa | 1/10 | 427 days | 66% |
| Josie | 4/10 | 518 days | 100% |
| Kerry | 3/10 | 975 days | 45% |
| Kim | 10/10 | 1095 days | 64% |
| Stephanie Hei | 10/10 | 1583 days | 15% |
| Jennifer | 2/10 | 1826 days | 4% |
| Carys | 10/10 | 1918 days | 9% |
| Josie | 9/10 | 2102 days | 8% |
| Sam | 10/10 | 2102 days | 8% |
| Franz | 4/10 | 2222 days | 5% |
| Sarah | 10/10 | 2283 days | 7% |
| Markus | 10/10 | 2283 days | 7% |
| Dirk | 8/10 | 2283 days | 7% |
| Meg | 10/10 | 2436 days | 7% |
| Emma Guthrie | 8/10 | 2528 days | 6% |
| Martina Horn | 10/10 | 2560 days | 6% |
| Leonie Scholten | 8/10 | 2728 days | 6% |
| Andy Bond | 10/10 | 2915 days | 5% |
| Julia Krysiak | 9/10 | 2951 days | 5% |
| Mike Hopkins | 10/10 | 2951 days | 5% |
| marion | 10/10 | 2982 days | 5% |
| Hannah Noble | 10/10 | 3073 days | 5% |
| Nick Mossman | 7/10 | 3118 days | 4% |
| Janneke Hekhuis | 9/10 | 3298 days | 4% |
| Run2016 | 8/10 | 3318 days | 4% |
| Hana Rachfalik | 10/10 | 3338 days | 4% |
| Anne Hirsch | 8/10 | 3355 days | 3% |
| Sarah Gurney | 9/10 | 3396 days | 3% |
| Anne-G. G | 9/10 | 3592 days | 3% |
| Addy Willcock | 10/10 | 3623 days | 3% |
| Inga Hinnerichsen | 10/10 | 3651 days | 2% |
| Julie Jennings | 8/10 | 3674 days | 2% |
| Loz Moody | 9/10 | 3682 days | 2% |
| Trevor Sharman | 9/10 | 3682 days | 2% |
| Tim Cook | 10/10 | 3682 days | 2% |
| anna anastasia | 9/10 | 3682 days | 2% |
| Laurie | 8/10 | 3682 days | 2% |
| Michael Ohnemus | 10/10 | 3683 days | 2% |
| Ally Cook | 6/10 | 3709 days | 1% |
| Hannah Woodhouse | 10/10 | 3713 days | 2% |
| Angela Vandy | 10/10 | 3743 days | 2% |
| Richard Slee | 10/10 | 3835 days | 2% |
| Gerrit Groeneveld | 1/10 | 3886 days | 1% |
| Sue Maher | 9/10 | 3928 days | 1% |
| Wolfgang and Christine | 9/10 | 3976 days | 1% |
| john anderson | 9/10 | 3989 days | 1% |
| Chaloner Chute | 10/10 | 4017 days | 1% |
| Jan Craig | 10/10 | 4048 days | 1% |
| Caroline Jackson | 10/10 | 4048 days | 1% |
| Lindley Clements | 9/10 | 4048 days | 1% |
| Peter Obermaier | 10/10 | 4109 days | 1% |
| mark burley | 10/10 | 4109 days | 1% |
| K P | 9/10 | 4140 days | 1% |
| Dale Mercier | 10/10 | 4140 days | 1% |
| Rosie Leota | 10/10 | 4140 days | 1% |
| Tracie Thornborough | 10/10 | 4170 days | 1% |
| Kt0909 | 9/10 | 4262 days | 0% |
| alan_lynda | 8/10 | 4354 days | 0% |
| K & F | 9/10 | 4354 days | 0% |
| Nelly & Lisa | 8/10 | 4735 days | 1% |
| graemec | 9/10 | 4748 days | 2% |
| Siobhan Lorgena | 9/10 | 5447 days | 1% |
| Seacookie | 10/10 | 5478 days | 2% |
| Alies van der plank | 8/10 | 5495 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell-Orongo Bay Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Russell-Orongo Bay Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell-Orongo Bay Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
14.09% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.