Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Happy Campers

Valid Reviews

256 Valid Reviews

The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 256 valid reviews:

Rating Count Percentage
10/10 32
13%
9/10 35
14%
8/10 60
23%
7/10 30
12%
6/10 19
7%
5/10 9
4%
4/10 7
3%
3/10 8
3%
2/10 5
2%
1/10 51
20%

62.38% Average

The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

105 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 105 face-to-face reviews:

Rating Count Percentage
10/10 6
6%
9/10 15
14%
8/10 42
40%
7/10 20
19%
6/10 10
10%
5/10 4
4%
4/10 4
4%
3/10 3
3%
2/10 0
0%
1/10 1
1%

74.00% Average

The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

62.68%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Unhappy Camper 1/10 366 days 54%
Talia 1/10 672 days 43%
Eilon 10/10 731 days 100%
Hanno Benno 5/10 762 days 73%
Ethan 10/10 976 days 66%
Andries Caroto 1/10 1037 days 24%
DONT BOOK HERE 1/10 1096 days 21%
Peter 1/10 1767 days 3%
Simone 1/10 1767 days 3%
Jenny 8/10 1798 days 7%
Quentin Goutard 2/10 1798 days 3%
Michiel 9/10 1827 days 7%
Sheila Thorp 5/10 1827 days 5%
Thomas MULLER 1/10 1827 days 3%
Mika Feng 1/10 1857 days 3%
Matthias Heins 1/10 1858 days 3%
Jul Dy 1/10 1858 days 3%
Reng Kwan Lee 8/10 1888 days 7%
Bella 7/10 1889 days 6%
Jean 2/10 1919 days 3%
Helene Gosset 8/10 2164 days 6%
Kailyn Seitz 8/10 2191 days 6%
Jasper de Jong 8/10 2192 days 6%
Immanuel Tzipris 1/10 2192 days 2%
Gavin Kibble 5/10 2223 days 5%
Unhappy Camper 1/10 2223 days 2%
Benoît Dalard 1/10 2223 days 2%
Paola Rydman 6/10 2253 days 5%
Melissa Komen 1/10 2253 days 2%
Catherine Briggs 5/10 2254 days 5%
Ashley 1/10 2254 days 2%
Ben 1/10 2254 days 2%
QUI DEE LEE 1/10 2254 days 2%
Dustin Benton 7/10 2283 days 5%
Oliver Wadey 10/10 2406 days 5%
Fallon Golden 6/10 2497 days 5%
Andrew Padgett 6/10 2497 days 5%
Michael Stützle 9/10 2497 days 5%
Alex 1/10 2498 days 2%
Saleena Ham 9/10 2498 days 5%
Francisco de Borja Fernandez Gutierrez 1/10 2529 days 2%
Amy 1/10 2529 days 2%
Cloe Chenevier 7/10 2556 days 5%
Sam Y 10/10 2587 days 5%
Marcos Garcia 8/10 2587 days 5%
Silvester Reijnders 8/10 2587 days 5%
Catherine 1/10 2588 days 2%
Dotty 1/10 2619 days 2%
Julie Charpiot 6/10 2648 days 4%
ZAHEER AHMED 4/10 2648 days 3%
Kay & Murray Geddes 1/10 2648 days 2%
Sandro Mueller 2/10 2648 days 2%
Jonathan Lloyd 5/10 2679 days 4%
Nalendra Pradono 3/10 2771 days 2%
Lucas Holloway 10/10 2862 days 4%
Victor Chin 8/10 2862 days 4%
Leo Minns 1/10 2862 days 2%
Andrea Aschenbrenner 1/10 2862 days 2%
Ludovic Bonneau 7/10 2869 days 4%
Laura Kudo 9/10 2871 days 4%
Brigitte CREPLET 1/10 2885 days 2%
Laurent Bon 8/10 2893 days 4%
J H 1/10 2893 days 2%
Paulus Petersen 1/10 2893 days 2%
Nadine and Michael 3/10 2901 days 2%
Trudie Abrahams 9/10 2904 days 4%
Philip Harway 1/10 2921 days 2%
Francesca Scott 9/10 2930 days 4%
Isabel Zedelius 6/10 2933 days 3%
Benedikt Lorenz 7/10 2934 days 4%
Kathrin Herbst 4/10 2936 days 3%
Erna Muller 8/10 2938 days 4%
Barbara Hirsch 7/10 2940 days 4%
Shaan and Steven Baker 9/10 2944 days 4%
Karina Gilverson 1/10 2952 days 2%
Christopher Neethling 1/10 2952 days 2%
Jelena Götte 10/10 2952 days 4%
Ingrid Loidl 10/10 2952 days 4%
Philippe Egli 8/10 2952 days 4%
Laila Torp 1/10 2952 days 2%
Jonathan Legris 1/10 2952 days 2%
Romain Cadieu 9/10 2952 days 4%
Katlyn Bessard 1/10 2952 days 2%
Martina Nacev 1/10 2952 days 2%
Laura David 7/10 2971 days 4%
Barbara Knops 3/10 2972 days 2%
Mireia Sanchez 8/10 2975 days 4%
Franziska Liebe 8/10 2983 days 4%
Babak Jafari 1/10 2983 days 2%
S I 1/10 2983 days 2%
Jonas Gorb 8/10 2987 days 4%
Rahel 8/10 2987 days 4%
Elien Dauwe 8/10 2991 days 4%
Thomas 8/10 2995 days 4%
Danny 7/10 2995 days 4%
Trevor Munson 10/10 3044 days 4%
Carlos R 1/10 3045 days 1%
Saskia Wolters 6/10 3074 days 3%
Kyle Fleischer 10/10 3166 days 3%
Jana Ebelina 9/10 3212 days 3%
Beth Cartwright 1/10 3227 days 1%
Skinny Sol 1/10 3227 days 1%
Igor Pretzer 7/10 3242 days 3%
Joerg 9/10 3250 days 3%
Lane Henderson 8/10 3252 days 3%
Johannes Eisel 7/10 3256 days 3%
Patrick Gargan 10/10 3258 days 3%
Surya Gregoire 6/10 3258 days 3%
Dale Luplow 3/10 3258 days 2%
Joerg Heinze 9/10 3258 days 3%
Zuzana Bariakova 9/10 3258 days 3%
Georg H. 10/10 3258 days 3%
Hannah Dent 1/10 3258 days 1%
Laura Rickards 9/10 3259 days 3%
Les Simshauser 8/10 3259 days 3%
Matt Irwin 4/10 3269 days 2%
Rachel Aspinall 4/10 3281 days 2%
Maaike van der Burg 7/10 3287 days 3%
olivier strasman 6/10 3287 days 3%
Harold Bugdahn 10/10 3287 days 3%
Antoine Jeaneau 4/10 3287 days 2%
Johanna Kuch 6/10 3288 days 3%
Megan Brown 3/10 3288 days 2%
Gabriel Siibers 6/10 3288 days 3%
David Sitton 9/10 3292 days 3%
Sven and Annie 6/10 3301 days 3%
Franziska Hohmann 8/10 3302 days 3%
Tiina Somerpuro 2/10 3318 days 1%
Shenae McEwan 9/10 3318 days 3%
Bonnie Fung-On 8/10 3318 days 3%
Philip Roggenkamp 7/10 3318 days 3%
Selly Fletcher 10/10 3318 days 3%
Paul Stafford 7/10 3319 days 3%
Gustavo Rodriguez 7/10 3319 days 3%
Andy Hug 1/10 3349 days 1%
Heinz Peter 1/10 3350 days 1%
Falko 10/10 3353 days 3%
Lissy Fehnker 1/10 3380 days 1%
bernd hagemann 10/10 3380 days 3%
Emma Bennett 9/10 3410 days 3%
Aline 7/10 3411 days 2%
SteffiChristian 7/10 3441 days 2%
Sam Smith 1/10 3624 days 1%
Unternahrer Timo 8/10 3624 days 2%
Sara Garside 8/10 3641 days 2%
Sue Strebe 8/10 3643 days 2%
Marie Schmid 8/10 3646 days 2%
Jonty Rushforth 3/10 3652 days 1%
Joost Hillen 8/10 3652 days 2%
Ben and Morgane 9/10 3659 days 2%
Jamie McArthur 8/10 3675 days 2%
Silvia Hudakova 1/10 3683 days 1%
Gemma Buckman 1/10 3683 days 1%
Sarah Lampl 10/10 3683 days 2%
Kim Smith 10/10 3683 days 2%
Eric Lambley 5/10 3701 days 1%
Jutta Bernhart 8/10 3707 days 2%
Casey Brown 10/10 3714 days 2%
Michael Weber 9/10 3714 days 2%
Henning89 10/10 3805 days 2%
Iris Anette Berger 9/10 3956 days 1%
Olaf Krause 9/10 3959 days 1%
Brett Holleron 10/10 3959 days 1%
Claudia de Winter 8/10 3961 days 1%
Paul Saligari 10/10 3985 days 1%
Romina De Hill 6/10 3988 days 1%
Maria = Moller Hansen 9/10 4001 days 1%
Bjorn Houlberg 8/10 4001 days 1%
Manuela Michelbach 8/10 4007 days 1%
Danni Turnbull 7/10 4014 days 1%
Stefan Reutler 9/10 4015 days 1%
S B 6/10 4031 days 1%
M K 7/10 4031 days 1%
John Davis 8/10 4048 days 1%
Nora Zeitz 8/10 4048 days 1%
StingerMKO 1/10 4049 days 0%
Chris Mitchell 10/10 4049 days 1%
Bruce Schundler 9/10 4049 days 1%
Elin Andersson 9/10 4049 days 1%
Elin Paulssen 7/10 4049 days 1%
Jesse Farrell 10/10 4058 days 1%
Orla Hughes 10/10 4058 days 1%
anke 1/10 4080 days 0%
Max 1/10 4080 days 0%
J M 7/10 4233 days 0%
Friederike 10/10 4339 days 0%
Tanja Schlagermann 8/10 4357 days 0%
Carel Visser 4/10 4414 days 1%
Carolin 1/10 4414 days 1%
Alison Langley 7/10 4427 days 1%
Michael Kretzschmar 7/10 4431 days 1%
James Cookson 8/10 4438 days 1%
Laurits and Bettina 8/10 4452 days 1%
lavonc 3/10 4475 days 1%
CampervanKing 8/10 4475 days 1%
Mrjray 10/10 4689 days 1%
recycled_teenagers 9/10 4689 days 1%
stewburt 10/10 4689 days 1%
Signe Kaspersen 9/10 4714 days 1%
Eelke 9/10 4720 days 1%
theospierings 10/10 4720 days 1%
Indra t Jolle 8/10 4724 days 1%
Schael 9/10 4724 days 1%
Florion Scheffel 7/10 4725 days 1%
Marion Hassink 8/10 4726 days 1%
Carl & Desiree Potter 9/10 4732 days 1%
Diane Moss 8/10 4734 days 1%
Gloria, Rose & An 7/10 4741 days 1%
A Sorg 8/10 4741 days 1%
Elisabeth 6/10 4742 days 1%
Dman 6/10 4749 days 1%
Stefan Roehrbein 7/10 4749 days 1%
beckyw 10/10 4811 days 1%
Konny 8/10 4827 days 1%
collings57 10/10 4902 days 1%
charlespang 10/10 4933 days 1%
hansdirk 9/10 4964 days 1%
Dave van Bergen 9/10 5050 days 1%
Knapen 7/10 5066 days 1%
noname 10/10 5071 days 1%
Graham Mason 5/10 5073 days 1%
Roald and Ellen 6/10 5075 days 1%
Tina Baun 8/10 5078 days 1%
nga 9/10 5086 days 1%
Viola Rickert 8/10 5088 days 1%
Peter 7/10 5091 days 1%
Danny and Loreen Way 8/10 5102 days 1%
Angi Otti 8/10 5105 days 1%
Barbara Koegel 7/10 5111 days 1%
Andreas Neo 4/10 5111 days 1%
Kevp72 8/10 5114 days 1%
Brad_And_Sharon 8/10 5206 days 1%
steveE 8/10 5390 days 1%
Corine van Been 8/10 5433 days 1%
Stefan Scheiterlein 8/10 5433 days 1%
Hans 8/10 5441 days 1%
Matt Roper 8/10 5442 days 1%
Teresa Gizzi 7/10 5444 days 1%
Lynn Tichauer 8/10 5462 days 1%
Glenn Williamson 8/10 5472 days 1%
Richard Thompson 8/10 5476 days 1%
Arnold_Clarke 9/10 5510 days 1%
Stefan Lua 6/10 5543 days 1%
Jansen 6/10 5545 days 1%
Anayara Diaz Torres 7/10 5552 days 1%
jackson 9/10 5602 days 1%
kindel 3/10 5667 days 1%
dieteru 5/10 5785 days 1%
Peter Bowen-Simpkins 6/10 5805 days 1%
KathrinS 8/10 5805 days 1%
Ernst Thomas 8/10 5806 days 1%
gpollino 2/10 5869 days 1%
Helen 8/10 5897 days 1%
Toni Keown 8/10 5926 days 1%
Ashlee Gough 9/10 5987 days 1%
Georgina Mulligan 5/10 6178 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-7.14% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.08%
198 -4.10%
199 -4.12%
200 -4.14%
201 -4.16%
202 -4.18%
203 -4.20%

Balancing Adjustment

17.58% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

70%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.