Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 297 days | 51% |
| Talia | 1/10 | 603 days | 43% |
| Eilon | 10/10 | 662 days | 100% |
| Hanno Benno | 5/10 | 693 days | 74% |
| Ethan | 10/10 | 907 days | 71% |
| Andries Caroto | 1/10 | 968 days | 25% |
| DONT BOOK HERE | 1/10 | 1027 days | 22% |
| Peter | 1/10 | 1698 days | 3% |
| Simone | 1/10 | 1698 days | 3% |
| Jenny | 8/10 | 1729 days | 7% |
| Quentin Goutard | 2/10 | 1729 days | 3% |
| Michiel | 9/10 | 1758 days | 7% |
| Sheila Thorp | 5/10 | 1758 days | 5% |
| Thomas MULLER | 1/10 | 1758 days | 3% |
| Mika Feng | 1/10 | 1788 days | 3% |
| Matthias Heins | 1/10 | 1789 days | 3% |
| Jul Dy | 1/10 | 1789 days | 3% |
| Reng Kwan Lee | 8/10 | 1819 days | 7% |
| Bella | 7/10 | 1820 days | 6% |
| Jean | 2/10 | 1850 days | 3% |
| Helene Gosset | 8/10 | 2095 days | 6% |
| Kailyn Seitz | 8/10 | 2122 days | 6% |
| Jasper de Jong | 8/10 | 2123 days | 6% |
| Immanuel Tzipris | 1/10 | 2123 days | 2% |
| Gavin Kibble | 5/10 | 2154 days | 4% |
| Unhappy Camper | 1/10 | 2154 days | 2% |
| Benoît Dalard | 1/10 | 2154 days | 2% |
| Paola Rydman | 6/10 | 2184 days | 5% |
| Melissa Komen | 1/10 | 2184 days | 2% |
| Catherine Briggs | 5/10 | 2185 days | 4% |
| Ashley | 1/10 | 2185 days | 2% |
| Ben | 1/10 | 2185 days | 2% |
| QUI DEE LEE | 1/10 | 2185 days | 2% |
| Dustin Benton | 7/10 | 2214 days | 5% |
| Oliver Wadey | 10/10 | 2337 days | 5% |
| Fallon Golden | 6/10 | 2428 days | 4% |
| Andrew Padgett | 6/10 | 2428 days | 4% |
| Michael Stützle | 9/10 | 2428 days | 5% |
| Alex | 1/10 | 2429 days | 2% |
| Saleena Ham | 9/10 | 2429 days | 5% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2460 days | 2% |
| Amy | 1/10 | 2460 days | 2% |
| Cloe Chenevier | 7/10 | 2487 days | 5% |
| Sam Y | 10/10 | 2518 days | 5% |
| Marcos Garcia | 8/10 | 2518 days | 5% |
| Silvester Reijnders | 8/10 | 2518 days | 5% |
| Catherine | 1/10 | 2519 days | 2% |
| Dotty | 1/10 | 2550 days | 2% |
| Julie Charpiot | 6/10 | 2579 days | 4% |
| ZAHEER AHMED | 4/10 | 2579 days | 3% |
| Kay & Murray Geddes | 1/10 | 2579 days | 2% |
| Sandro Mueller | 2/10 | 2579 days | 2% |
| Jonathan Lloyd | 5/10 | 2610 days | 3% |
| Nalendra Pradono | 3/10 | 2702 days | 2% |
| Lucas Holloway | 10/10 | 2793 days | 4% |
| Victor Chin | 8/10 | 2793 days | 4% |
| Leo Minns | 1/10 | 2793 days | 2% |
| Andrea Aschenbrenner | 1/10 | 2793 days | 2% |
| Ludovic Bonneau | 7/10 | 2800 days | 4% |
| Laura Kudo | 9/10 | 2802 days | 4% |
| Brigitte CREPLET | 1/10 | 2816 days | 2% |
| Laurent Bon | 8/10 | 2824 days | 4% |
| J H | 1/10 | 2824 days | 2% |
| Paulus Petersen | 1/10 | 2824 days | 2% |
| Nadine and Michael | 3/10 | 2832 days | 2% |
| Trudie Abrahams | 9/10 | 2835 days | 4% |
| Philip Harway | 1/10 | 2852 days | 2% |
| Francesca Scott | 9/10 | 2861 days | 4% |
| Isabel Zedelius | 6/10 | 2864 days | 3% |
| Benedikt Lorenz | 7/10 | 2865 days | 4% |
| Kathrin Herbst | 4/10 | 2867 days | 3% |
| Erna Muller | 8/10 | 2869 days | 4% |
| Barbara Hirsch | 7/10 | 2871 days | 4% |
| Shaan and Steven Baker | 9/10 | 2875 days | 4% |
| Karina Gilverson | 1/10 | 2883 days | 2% |
| Christopher Neethling | 1/10 | 2883 days | 2% |
| Jelena Götte | 10/10 | 2883 days | 4% |
| Ingrid Loidl | 10/10 | 2883 days | 4% |
| Philippe Egli | 8/10 | 2883 days | 4% |
| Laila Torp | 1/10 | 2883 days | 2% |
| Jonathan Legris | 1/10 | 2883 days | 2% |
| Romain Cadieu | 9/10 | 2883 days | 4% |
| Katlyn Bessard | 1/10 | 2883 days | 2% |
| Martina Nacev | 1/10 | 2883 days | 2% |
| Laura David | 7/10 | 2902 days | 4% |
| Barbara Knops | 3/10 | 2903 days | 2% |
| Mireia Sanchez | 8/10 | 2906 days | 4% |
| Franziska Liebe | 8/10 | 2914 days | 4% |
| Babak Jafari | 1/10 | 2914 days | 2% |
| S I | 1/10 | 2914 days | 2% |
| Jonas Gorb | 8/10 | 2918 days | 4% |
| Rahel | 8/10 | 2918 days | 4% |
| Elien Dauwe | 8/10 | 2922 days | 4% |
| Thomas | 8/10 | 2926 days | 4% |
| Danny | 7/10 | 2926 days | 4% |
| Trevor Munson | 10/10 | 2975 days | 4% |
| Carlos R | 1/10 | 2976 days | 1% |
| Saskia Wolters | 6/10 | 3005 days | 3% |
| Kyle Fleischer | 10/10 | 3097 days | 3% |
| Jana Ebelina | 9/10 | 3143 days | 3% |
| Beth Cartwright | 1/10 | 3158 days | 1% |
| Skinny Sol | 1/10 | 3158 days | 1% |
| Igor Pretzer | 7/10 | 3173 days | 3% |
| Joerg | 9/10 | 3181 days | 3% |
| Lane Henderson | 8/10 | 3183 days | 3% |
| Johannes Eisel | 7/10 | 3187 days | 3% |
| Patrick Gargan | 10/10 | 3189 days | 3% |
| Surya Gregoire | 6/10 | 3189 days | 3% |
| Dale Luplow | 3/10 | 3189 days | 2% |
| Joerg Heinze | 9/10 | 3189 days | 3% |
| Zuzana Bariakova | 9/10 | 3189 days | 3% |
| Georg H. | 10/10 | 3189 days | 3% |
| Hannah Dent | 1/10 | 3189 days | 1% |
| Laura Rickards | 9/10 | 3190 days | 3% |
| Les Simshauser | 8/10 | 3190 days | 3% |
| Matt Irwin | 4/10 | 3200 days | 2% |
| Rachel Aspinall | 4/10 | 3212 days | 2% |
| Maaike van der Burg | 7/10 | 3218 days | 3% |
| olivier strasman | 6/10 | 3218 days | 3% |
| Harold Bugdahn | 10/10 | 3218 days | 3% |
| Antoine Jeaneau | 4/10 | 3218 days | 2% |
| Johanna Kuch | 6/10 | 3219 days | 3% |
| Megan Brown | 3/10 | 3219 days | 2% |
| Gabriel Siibers | 6/10 | 3219 days | 3% |
| David Sitton | 9/10 | 3223 days | 3% |
| Sven and Annie | 6/10 | 3232 days | 3% |
| Franziska Hohmann | 8/10 | 3233 days | 3% |
| Tiina Somerpuro | 2/10 | 3249 days | 1% |
| Shenae McEwan | 9/10 | 3249 days | 3% |
| Bonnie Fung-On | 8/10 | 3249 days | 3% |
| Philip Roggenkamp | 7/10 | 3249 days | 3% |
| Selly Fletcher | 10/10 | 3249 days | 3% |
| Paul Stafford | 7/10 | 3250 days | 3% |
| Gustavo Rodriguez | 7/10 | 3250 days | 3% |
| Andy Hug | 1/10 | 3280 days | 1% |
| Heinz Peter | 1/10 | 3281 days | 1% |
| Falko | 10/10 | 3284 days | 3% |
| Lissy Fehnker | 1/10 | 3311 days | 1% |
| bernd hagemann | 10/10 | 3311 days | 3% |
| Emma Bennett | 9/10 | 3341 days | 3% |
| Aline | 7/10 | 3342 days | 2% |
| SteffiChristian | 7/10 | 3372 days | 2% |
| Sam Smith | 1/10 | 3555 days | 1% |
| Unternahrer Timo | 8/10 | 3555 days | 2% |
| Sara Garside | 8/10 | 3572 days | 2% |
| Sue Strebe | 8/10 | 3574 days | 2% |
| Marie Schmid | 8/10 | 3577 days | 2% |
| Jonty Rushforth | 3/10 | 3583 days | 1% |
| Joost Hillen | 8/10 | 3583 days | 2% |
| Ben and Morgane | 9/10 | 3590 days | 2% |
| Jamie McArthur | 8/10 | 3606 days | 2% |
| Silvia Hudakova | 1/10 | 3614 days | 1% |
| Gemma Buckman | 1/10 | 3614 days | 1% |
| Sarah Lampl | 10/10 | 3614 days | 2% |
| Kim Smith | 10/10 | 3614 days | 2% |
| Eric Lambley | 5/10 | 3632 days | 1% |
| Jutta Bernhart | 8/10 | 3638 days | 2% |
| Casey Brown | 10/10 | 3645 days | 2% |
| Michael Weber | 9/10 | 3645 days | 2% |
| Henning89 | 10/10 | 3736 days | 2% |
| Iris Anette Berger | 9/10 | 3887 days | 1% |
| Olaf Krause | 9/10 | 3890 days | 1% |
| Brett Holleron | 10/10 | 3890 days | 1% |
| Claudia de Winter | 8/10 | 3892 days | 1% |
| Paul Saligari | 10/10 | 3916 days | 1% |
| Romina De Hill | 6/10 | 3919 days | 1% |
| Maria = Moller Hansen | 9/10 | 3932 days | 1% |
| Bjorn Houlberg | 8/10 | 3932 days | 1% |
| Manuela Michelbach | 8/10 | 3938 days | 1% |
| Danni Turnbull | 7/10 | 3945 days | 1% |
| Stefan Reutler | 9/10 | 3946 days | 1% |
| S B | 6/10 | 3962 days | 1% |
| M K | 7/10 | 3962 days | 1% |
| John Davis | 8/10 | 3979 days | 1% |
| Nora Zeitz | 8/10 | 3979 days | 1% |
| StingerMKO | 1/10 | 3980 days | 0% |
| Chris Mitchell | 10/10 | 3980 days | 1% |
| Bruce Schundler | 9/10 | 3980 days | 1% |
| Elin Andersson | 9/10 | 3980 days | 1% |
| Elin Paulssen | 7/10 | 3980 days | 1% |
| Jesse Farrell | 10/10 | 3989 days | 1% |
| Orla Hughes | 10/10 | 3989 days | 1% |
| anke | 1/10 | 4011 days | 0% |
| Max | 1/10 | 4011 days | 0% |
| J M | 7/10 | 4164 days | 0% |
| Friederike | 10/10 | 4270 days | 0% |
| Tanja Schlagermann | 8/10 | 4288 days | 0% |
| Carel Visser | 4/10 | 4345 days | 0% |
| Carolin | 1/10 | 4345 days | 0% |
| Alison Langley | 7/10 | 4358 days | 0% |
| Michael Kretzschmar | 7/10 | 4362 days | 0% |
| James Cookson | 8/10 | 4369 days | 0% |
| Laurits and Bettina | 8/10 | 4383 days | 1% |
| lavonc | 3/10 | 4406 days | 1% |
| CampervanKing | 8/10 | 4406 days | 1% |
| Mrjray | 10/10 | 4620 days | 1% |
| recycled_teenagers | 9/10 | 4620 days | 1% |
| stewburt | 10/10 | 4620 days | 1% |
| Signe Kaspersen | 9/10 | 4645 days | 1% |
| Eelke | 9/10 | 4651 days | 1% |
| theospierings | 10/10 | 4651 days | 1% |
| Indra t Jolle | 8/10 | 4655 days | 1% |
| Schael | 9/10 | 4655 days | 1% |
| Florion Scheffel | 7/10 | 4656 days | 1% |
| Marion Hassink | 8/10 | 4657 days | 1% |
| Carl & Desiree Potter | 9/10 | 4663 days | 1% |
| Diane Moss | 8/10 | 4665 days | 1% |
| Gloria, Rose & An | 7/10 | 4672 days | 1% |
| A Sorg | 8/10 | 4672 days | 1% |
| Elisabeth | 6/10 | 4673 days | 1% |
| Dman | 6/10 | 4680 days | 1% |
| Stefan Roehrbein | 7/10 | 4680 days | 1% |
| beckyw | 10/10 | 4742 days | 1% |
| Konny | 8/10 | 4758 days | 1% |
| collings57 | 10/10 | 4833 days | 1% |
| charlespang | 10/10 | 4864 days | 1% |
| hansdirk | 9/10 | 4895 days | 1% |
| Dave van Bergen | 9/10 | 4981 days | 1% |
| Knapen | 7/10 | 4997 days | 1% |
| noname | 10/10 | 5002 days | 1% |
| Graham Mason | 5/10 | 5004 days | 1% |
| Roald and Ellen | 6/10 | 5006 days | 1% |
| Tina Baun | 8/10 | 5009 days | 1% |
| nga | 9/10 | 5017 days | 1% |
| Viola Rickert | 8/10 | 5019 days | 1% |
| Peter | 7/10 | 5022 days | 1% |
| Danny and Loreen Way | 8/10 | 5033 days | 1% |
| Angi Otti | 8/10 | 5036 days | 1% |
| Barbara Koegel | 7/10 | 5042 days | 1% |
| Andreas Neo | 4/10 | 5042 days | 1% |
| Kevp72 | 8/10 | 5045 days | 1% |
| Brad_And_Sharon | 8/10 | 5137 days | 1% |
| steveE | 8/10 | 5321 days | 1% |
| Corine van Been | 8/10 | 5364 days | 1% |
| Stefan Scheiterlein | 8/10 | 5364 days | 1% |
| Hans | 8/10 | 5372 days | 1% |
| Matt Roper | 8/10 | 5373 days | 1% |
| Teresa Gizzi | 7/10 | 5375 days | 1% |
| Lynn Tichauer | 8/10 | 5393 days | 1% |
| Glenn Williamson | 8/10 | 5403 days | 1% |
| Richard Thompson | 8/10 | 5407 days | 1% |
| Arnold_Clarke | 9/10 | 5441 days | 1% |
| Stefan Lua | 6/10 | 5474 days | 1% |
| Jansen | 6/10 | 5476 days | 1% |
| Anayara Diaz Torres | 7/10 | 5483 days | 1% |
| jackson | 9/10 | 5533 days | 1% |
| kindel | 3/10 | 5598 days | 1% |
| dieteru | 5/10 | 5716 days | 1% |
| Peter Bowen-Simpkins | 6/10 | 5736 days | 1% |
| KathrinS | 8/10 | 5736 days | 1% |
| Ernst Thomas | 8/10 | 5737 days | 1% |
| gpollino | 2/10 | 5800 days | 1% |
| Helen | 8/10 | 5828 days | 1% |
| Toni Keown | 8/10 | 5857 days | 1% |
| Ashlee Gough | 9/10 | 5918 days | 1% |
| Georgina Mulligan | 5/10 | 6109 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
17.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.