Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 400 days | 55% |
| Talia | 1/10 | 706 days | 44% |
| Eilon | 10/10 | 765 days | 100% |
| Hanno Benno | 5/10 | 796 days | 73% |
| Ethan | 10/10 | 1009 days | 65% |
| Andries Caroto | 1/10 | 1071 days | 23% |
| DONT BOOK HERE | 1/10 | 1130 days | 20% |
| Peter | 1/10 | 1801 days | 3% |
| Simone | 1/10 | 1801 days | 3% |
| Jenny | 8/10 | 1832 days | 7% |
| Quentin Goutard | 2/10 | 1832 days | 3% |
| Michiel | 9/10 | 1861 days | 7% |
| Sheila Thorp | 5/10 | 1861 days | 6% |
| Thomas MULLER | 1/10 | 1861 days | 3% |
| Mika Feng | 1/10 | 1891 days | 3% |
| Matthias Heins | 1/10 | 1892 days | 3% |
| Jul Dy | 1/10 | 1892 days | 3% |
| Reng Kwan Lee | 8/10 | 1922 days | 7% |
| Bella | 7/10 | 1923 days | 7% |
| Jean | 2/10 | 1953 days | 3% |
| Helene Gosset | 8/10 | 2198 days | 6% |
| Kailyn Seitz | 8/10 | 2225 days | 6% |
| Jasper de Jong | 8/10 | 2226 days | 6% |
| Immanuel Tzipris | 1/10 | 2226 days | 3% |
| Gavin Kibble | 5/10 | 2257 days | 5% |
| Unhappy Camper | 1/10 | 2257 days | 3% |
| Benoît Dalard | 1/10 | 2257 days | 3% |
| Paola Rydman | 6/10 | 2287 days | 5% |
| Melissa Komen | 1/10 | 2287 days | 2% |
| Catherine Briggs | 5/10 | 2288 days | 5% |
| Ashley | 1/10 | 2288 days | 2% |
| Ben | 1/10 | 2288 days | 2% |
| QUI DEE LEE | 1/10 | 2288 days | 2% |
| Dustin Benton | 7/10 | 2317 days | 6% |
| Oliver Wadey | 10/10 | 2440 days | 6% |
| Fallon Golden | 6/10 | 2531 days | 5% |
| Andrew Padgett | 6/10 | 2531 days | 5% |
| Michael Stützle | 9/10 | 2531 days | 5% |
| Alex | 1/10 | 2532 days | 2% |
| Saleena Ham | 9/10 | 2532 days | 5% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2563 days | 2% |
| Amy | 1/10 | 2563 days | 2% |
| Cloe Chenevier | 7/10 | 2590 days | 5% |
| Sam Y | 10/10 | 2621 days | 5% |
| Marcos Garcia | 8/10 | 2621 days | 5% |
| Silvester Reijnders | 8/10 | 2621 days | 5% |
| Catherine | 1/10 | 2622 days | 2% |
| Dotty | 1/10 | 2653 days | 2% |
| Julie Charpiot | 6/10 | 2682 days | 4% |
| ZAHEER AHMED | 4/10 | 2682 days | 3% |
| Kay & Murray Geddes | 1/10 | 2682 days | 2% |
| Sandro Mueller | 2/10 | 2682 days | 2% |
| Jonathan Lloyd | 5/10 | 2713 days | 4% |
| Nalendra Pradono | 3/10 | 2805 days | 2% |
| Lucas Holloway | 10/10 | 2896 days | 4% |
| Victor Chin | 8/10 | 2896 days | 4% |
| Leo Minns | 1/10 | 2896 days | 2% |
| Andrea Aschenbrenner | 1/10 | 2896 days | 2% |
| Ludovic Bonneau | 7/10 | 2903 days | 4% |
| Laura Kudo | 9/10 | 2905 days | 4% |
| Brigitte CREPLET | 1/10 | 2919 days | 2% |
| Laurent Bon | 8/10 | 2927 days | 4% |
| J H | 1/10 | 2927 days | 2% |
| Paulus Petersen | 1/10 | 2927 days | 2% |
| Nadine and Michael | 3/10 | 2935 days | 2% |
| Trudie Abrahams | 9/10 | 2938 days | 4% |
| Philip Harway | 1/10 | 2955 days | 2% |
| Francesca Scott | 9/10 | 2964 days | 4% |
| Isabel Zedelius | 6/10 | 2967 days | 4% |
| Benedikt Lorenz | 7/10 | 2968 days | 4% |
| Kathrin Herbst | 4/10 | 2970 days | 3% |
| Erna Muller | 8/10 | 2972 days | 4% |
| Barbara Hirsch | 7/10 | 2974 days | 4% |
| Shaan and Steven Baker | 9/10 | 2978 days | 4% |
| Karina Gilverson | 1/10 | 2986 days | 2% |
| Christopher Neethling | 1/10 | 2986 days | 2% |
| Jelena Götte | 10/10 | 2986 days | 4% |
| Ingrid Loidl | 10/10 | 2986 days | 4% |
| Philippe Egli | 8/10 | 2986 days | 4% |
| Laila Torp | 1/10 | 2986 days | 2% |
| Jonathan Legris | 1/10 | 2986 days | 2% |
| Romain Cadieu | 9/10 | 2986 days | 4% |
| Katlyn Bessard | 1/10 | 2986 days | 2% |
| Martina Nacev | 1/10 | 2986 days | 2% |
| Laura David | 7/10 | 3005 days | 4% |
| Barbara Knops | 3/10 | 3006 days | 2% |
| Mireia Sanchez | 8/10 | 3009 days | 4% |
| Franziska Liebe | 8/10 | 3017 days | 4% |
| Babak Jafari | 1/10 | 3017 days | 2% |
| S I | 1/10 | 3017 days | 2% |
| Jonas Gorb | 8/10 | 3021 days | 4% |
| Rahel | 8/10 | 3021 days | 4% |
| Elien Dauwe | 8/10 | 3025 days | 4% |
| Thomas | 8/10 | 3029 days | 4% |
| Danny | 7/10 | 3029 days | 4% |
| Trevor Munson | 10/10 | 3078 days | 4% |
| Carlos R | 1/10 | 3079 days | 2% |
| Saskia Wolters | 6/10 | 3108 days | 3% |
| Kyle Fleischer | 10/10 | 3200 days | 3% |
| Jana Ebelina | 9/10 | 3245 days | 3% |
| Beth Cartwright | 1/10 | 3261 days | 1% |
| Skinny Sol | 1/10 | 3261 days | 1% |
| Igor Pretzer | 7/10 | 3276 days | 3% |
| Joerg | 9/10 | 3284 days | 3% |
| Lane Henderson | 8/10 | 3286 days | 3% |
| Johannes Eisel | 7/10 | 3290 days | 3% |
| Patrick Gargan | 10/10 | 3292 days | 3% |
| Surya Gregoire | 6/10 | 3292 days | 3% |
| Dale Luplow | 3/10 | 3292 days | 2% |
| Joerg Heinze | 9/10 | 3292 days | 3% |
| Zuzana Bariakova | 9/10 | 3292 days | 3% |
| Georg H. | 10/10 | 3292 days | 3% |
| Hannah Dent | 1/10 | 3292 days | 1% |
| Laura Rickards | 9/10 | 3293 days | 3% |
| Les Simshauser | 8/10 | 3293 days | 3% |
| Matt Irwin | 4/10 | 3303 days | 2% |
| Rachel Aspinall | 4/10 | 3315 days | 2% |
| Maaike van der Burg | 7/10 | 3321 days | 3% |
| olivier strasman | 6/10 | 3321 days | 3% |
| Harold Bugdahn | 10/10 | 3321 days | 3% |
| Antoine Jeaneau | 4/10 | 3321 days | 2% |
| Johanna Kuch | 6/10 | 3322 days | 3% |
| Megan Brown | 3/10 | 3322 days | 2% |
| Gabriel Siibers | 6/10 | 3322 days | 3% |
| David Sitton | 9/10 | 3326 days | 3% |
| Sven and Annie | 6/10 | 3335 days | 3% |
| Franziska Hohmann | 8/10 | 3336 days | 3% |
| Tiina Somerpuro | 2/10 | 3352 days | 1% |
| Shenae McEwan | 9/10 | 3352 days | 3% |
| Bonnie Fung-On | 8/10 | 3352 days | 3% |
| Philip Roggenkamp | 7/10 | 3352 days | 3% |
| Selly Fletcher | 10/10 | 3352 days | 3% |
| Paul Stafford | 7/10 | 3353 days | 3% |
| Gustavo Rodriguez | 7/10 | 3353 days | 3% |
| Andy Hug | 1/10 | 3383 days | 1% |
| Heinz Peter | 1/10 | 3384 days | 1% |
| Falko | 10/10 | 3387 days | 3% |
| Lissy Fehnker | 1/10 | 3414 days | 1% |
| bernd hagemann | 10/10 | 3414 days | 3% |
| Emma Bennett | 9/10 | 3444 days | 3% |
| Aline | 7/10 | 3445 days | 3% |
| SteffiChristian | 7/10 | 3474 days | 2% |
| Sam Smith | 1/10 | 3658 days | 1% |
| Unternahrer Timo | 8/10 | 3658 days | 2% |
| Sara Garside | 8/10 | 3675 days | 2% |
| Sue Strebe | 8/10 | 3677 days | 2% |
| Marie Schmid | 8/10 | 3680 days | 2% |
| Jonty Rushforth | 3/10 | 3686 days | 1% |
| Joost Hillen | 8/10 | 3686 days | 2% |
| Ben and Morgane | 9/10 | 3693 days | 2% |
| Jamie McArthur | 8/10 | 3709 days | 2% |
| Silvia Hudakova | 1/10 | 3717 days | 1% |
| Gemma Buckman | 1/10 | 3717 days | 1% |
| Sarah Lampl | 10/10 | 3717 days | 2% |
| Kim Smith | 10/10 | 3717 days | 2% |
| Eric Lambley | 5/10 | 3735 days | 1% |
| Jutta Bernhart | 8/10 | 3741 days | 2% |
| Casey Brown | 10/10 | 3748 days | 2% |
| Michael Weber | 9/10 | 3748 days | 2% |
| Henning89 | 10/10 | 3839 days | 2% |
| Iris Anette Berger | 9/10 | 3990 days | 1% |
| Olaf Krause | 9/10 | 3993 days | 1% |
| Brett Holleron | 10/10 | 3993 days | 1% |
| Claudia de Winter | 8/10 | 3995 days | 1% |
| Paul Saligari | 10/10 | 4019 days | 1% |
| Romina De Hill | 6/10 | 4022 days | 1% |
| Maria = Moller Hansen | 9/10 | 4035 days | 1% |
| Bjorn Houlberg | 8/10 | 4035 days | 1% |
| Manuela Michelbach | 8/10 | 4041 days | 1% |
| Danni Turnbull | 7/10 | 4048 days | 1% |
| Stefan Reutler | 9/10 | 4049 days | 1% |
| S B | 6/10 | 4065 days | 1% |
| M K | 7/10 | 4065 days | 1% |
| John Davis | 8/10 | 4082 days | 1% |
| Nora Zeitz | 8/10 | 4082 days | 1% |
| StingerMKO | 1/10 | 4083 days | 0% |
| Chris Mitchell | 10/10 | 4083 days | 1% |
| Bruce Schundler | 9/10 | 4083 days | 1% |
| Elin Andersson | 9/10 | 4083 days | 1% |
| Elin Paulssen | 7/10 | 4083 days | 1% |
| Jesse Farrell | 10/10 | 4092 days | 1% |
| Orla Hughes | 10/10 | 4092 days | 1% |
| anke | 1/10 | 4114 days | 0% |
| Max | 1/10 | 4114 days | 0% |
| J M | 7/10 | 4266 days | 0% |
| Friederike | 10/10 | 4373 days | 0% |
| Tanja Schlagermann | 8/10 | 4391 days | 1% |
| Carel Visser | 4/10 | 4448 days | 1% |
| Carolin | 1/10 | 4448 days | 1% |
| Alison Langley | 7/10 | 4461 days | 1% |
| Michael Kretzschmar | 7/10 | 4465 days | 1% |
| James Cookson | 8/10 | 4472 days | 1% |
| Laurits and Bettina | 8/10 | 4486 days | 1% |
| lavonc | 3/10 | 4509 days | 1% |
| CampervanKing | 8/10 | 4509 days | 1% |
| Mrjray | 10/10 | 4723 days | 1% |
| recycled_teenagers | 9/10 | 4723 days | 1% |
| stewburt | 10/10 | 4723 days | 1% |
| Signe Kaspersen | 9/10 | 4748 days | 1% |
| Eelke | 9/10 | 4754 days | 1% |
| theospierings | 10/10 | 4754 days | 1% |
| Indra t Jolle | 8/10 | 4758 days | 1% |
| Schael | 9/10 | 4758 days | 1% |
| Florion Scheffel | 7/10 | 4759 days | 1% |
| Marion Hassink | 8/10 | 4760 days | 1% |
| Carl & Desiree Potter | 9/10 | 4766 days | 1% |
| Diane Moss | 8/10 | 4768 days | 1% |
| Gloria, Rose & An | 7/10 | 4775 days | 1% |
| A Sorg | 8/10 | 4775 days | 1% |
| Elisabeth | 6/10 | 4776 days | 1% |
| Dman | 6/10 | 4783 days | 1% |
| Stefan Roehrbein | 7/10 | 4783 days | 1% |
| beckyw | 10/10 | 4845 days | 1% |
| Konny | 8/10 | 4861 days | 1% |
| collings57 | 10/10 | 4935 days | 1% |
| charlespang | 10/10 | 4966 days | 1% |
| hansdirk | 9/10 | 4997 days | 1% |
| Dave van Bergen | 9/10 | 5083 days | 1% |
| Knapen | 7/10 | 5100 days | 1% |
| noname | 10/10 | 5105 days | 1% |
| Graham Mason | 5/10 | 5107 days | 1% |
| Roald and Ellen | 6/10 | 5109 days | 1% |
| Tina Baun | 8/10 | 5112 days | 1% |
| nga | 9/10 | 5120 days | 1% |
| Viola Rickert | 8/10 | 5122 days | 1% |
| Peter | 7/10 | 5125 days | 1% |
| Danny and Loreen Way | 8/10 | 5136 days | 1% |
| Angi Otti | 8/10 | 5139 days | 1% |
| Barbara Koegel | 7/10 | 5145 days | 1% |
| Andreas Neo | 4/10 | 5145 days | 1% |
| Kevp72 | 8/10 | 5148 days | 1% |
| Brad_And_Sharon | 8/10 | 5240 days | 1% |
| steveE | 8/10 | 5423 days | 1% |
| Corine van Been | 8/10 | 5467 days | 1% |
| Stefan Scheiterlein | 8/10 | 5467 days | 1% |
| Hans | 8/10 | 5475 days | 1% |
| Matt Roper | 8/10 | 5476 days | 1% |
| Teresa Gizzi | 7/10 | 5478 days | 1% |
| Lynn Tichauer | 8/10 | 5496 days | 1% |
| Glenn Williamson | 8/10 | 5506 days | 1% |
| Richard Thompson | 8/10 | 5510 days | 1% |
| Arnold_Clarke | 9/10 | 5544 days | 1% |
| Stefan Lua | 6/10 | 5577 days | 1% |
| Jansen | 6/10 | 5579 days | 1% |
| Anayara Diaz Torres | 7/10 | 5586 days | 1% |
| jackson | 9/10 | 5636 days | 1% |
| kindel | 3/10 | 5700 days | 1% |
| dieteru | 5/10 | 5819 days | 1% |
| Peter Bowen-Simpkins | 6/10 | 5839 days | 1% |
| KathrinS | 8/10 | 5839 days | 1% |
| Ernst Thomas | 8/10 | 5840 days | 1% |
| gpollino | 2/10 | 5903 days | 1% |
| Helen | 8/10 | 5931 days | 1% |
| Toni Keown | 8/10 | 5960 days | 1% |
| Ashlee Gough | 9/10 | 6021 days | 1% |
| Georgina Mulligan | 5/10 | 6212 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
17.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.