G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2419 days | 100% |
| Michael Gooch | 10/10 | 2600 days | 90% |
| Rebekka Doliva | 10/10 | 2668 days | 86% |
| Jayni L'Azou | 10/10 | 2706 days | 84% |
| Ludovic Bonneau | 10/10 | 2912 days | 73% |
| Roland Eggli | 10/10 | 2914 days | 72% |
| Mike | 8/10 | 2928 days | 70% |
| Alexander Scheibl | 7/10 | 2929 days | 66% |
| Jaroslav Kacmar | 10/10 | 2950 days | 70% |
| Gena Bond | 8/10 | 2973 days | 68% |
| Taylor Doolittle | 10/10 | 2973 days | 69% |
| Barbara Hirsch | 7/10 | 2983 days | 63% |
| Jack Halligan | 9/10 | 2986 days | 68% |
| Sam Howard | 10/10 | 2986 days | 68% |
| Kosia | 10/10 | 3021 days | 66% |
| Navina | 10/10 | 3026 days | 66% |
| HAFEZ AMRI SANUSI | 8/10 | 3027 days | 65% |
| Joanne Woo | 8/10 | 3057 days | 63% |
| Viki Kent | 10/10 | 3062 days | 64% |
| Ross D | 9/10 | 3062 days | 63% |
| Azhar Adlan | 10/10 | 3063 days | 64% |
| Anne | 9/10 | 3074 days | 63% |
| Philippa Buchanan | 9/10 | 3173 days | 57% |
| Rabiah Abdullah | 10/10 | 3271 days | 53% |
| Sarah Boettcher | 10/10 | 3276 days | 52% |
| Annika Pauly | 6/10 | 3281 days | 44% |
| Caroline Shaw | 8/10 | 3287 days | 50% |
| Julia | 7/10 | 3287 days | 47% |
| Bjoern | 6/10 | 3287 days | 43% |
| Sonya Grimm | 8/10 | 3287 days | 50% |
| Milan Maiwald | 6/10 | 3288 days | 43% |
| Lisa Fenzl | 10/10 | 3290 days | 52% |
| Afiya Levy | 10/10 | 3290 days | 52% |
| gonzalo caldiz | 9/10 | 3291 days | 51% |
| Lærke Hagelskjær | 10/10 | 3294 days | 51% |
| Juan Viscegle | 10/10 | 3295 days | 51% |
| Jonathan Foskett | 9/10 | 3297 days | 51% |
| Helen Hazelwood | 9/10 | 3297 days | 51% |
| Ruby Reynolds | 9/10 | 3297 days | 51% |
| Aaron Gunning | 10/10 | 3305 days | 51% |
| Liwen | 3/10 | 3305 days | 23% |
| Verena Konetzhi | 7/10 | 3308 days | 46% |
| Lena | 8/10 | 3312 days | 49% |
| Kim-Lara | 9/10 | 3320 days | 49% |
| Alyssa Wyer | 10/10 | 3338 days | 49% |
| Simon Striegel | 10/10 | 3339 days | 49% |
| Chris | 9/10 | 3347 days | 48% |
| Anais Touri | 10/10 | 3350 days | 48% |
| Matt and Louise | 7/10 | 3356 days | 44% |
| Daniel Hill | 9/10 | 3357 days | 47% |
| Chris | 10/10 | 3362 days | 48% |
| Neil | 8/10 | 3366 days | 46% |
| SATOKO OSONO | 8/10 | 3373 days | 46% |
| Diego Pablos | 7/10 | 3381 days | 43% |
| Pierre and Alexandra | 9/10 | 3389 days | 45% |
| Mark Van Wijk | 10/10 | 3454 days | 42% |
| David McIntosh | 9/10 | 3703 days | 28% |
| Lukas, Anne and Malte | 9/10 | 3759 days | 25% |
| Logan Leduc | 10/10 | 3764 days | 25% |
| Hubert Schmid | 8/10 | 3812 days | 22% |
| Anna Grafenstein | 8/10 | 3998 days | 12% |
| isabel Zander | 8/10 | 4001 days | 12% |
| Calvin Becker | 7/10 | 4001 days | 10% |
| Patricia Revel | 10/10 | 4003 days | 12% |
| Jacques Revel | 8/10 | 4003 days | 11% |
| Julien Joubert-Gaillard | 7/10 | 4005 days | 10% |
| Claudia Hillebrand | 8/10 | 4006 days | 11% |
| Audrey Le Bourthe | 10/10 | 4011 days | 11% |
| Stefan Glock | 8/10 | 4016 days | 11% |
| Andreas Liebe | 9/10 | 4016 days | 11% |
| Jana Rutkowski | 8/10 | 4019 days | 11% |
| Sarah Jane O'Reilly | 7/10 | 4029 days | 9% |
| Tomas Shairi | 5/10 | 4029 days | 6% |
| Agathe Dupuis | 7/10 | 4030 days | 9% |
| Florent Bouillon | 7/10 | 4030 days | 9% |
| Lena Hanhart | 6/10 | 4030 days | 8% |
| Jonas Hessel | 8/10 | 4030 days | 10% |
| Lena Wacker | 10/10 | 4044 days | 10% |
| Marius Hoffmann | 8/10 | 4050 days | 9% |
| Anna Guzewiez | 8/10 | 4052 days | 9% |
| Carina Borho | 9/10 | 4067 days | 8% |
| Lena Jensen | 9/10 | 4068 days | 8% |
| Jesper Andersen | 9/10 | 4068 days | 8% |
| Markus Spitzmueller | 9/10 | 4068 days | 8% |
| Henry Thiel | 9/10 | 4073 days | 8% |
| Christina Habranke | 9/10 | 4073 days | 8% |
| Claire Lieval | 5/10 | 4080 days | 4% |
| Nora Zeitz | 5/10 | 4091 days | 3% |
| Marc Greeve | 6/10 | 4100 days | 4% |
| Yvonne Horpershoeh | 7/10 | 4100 days | 5% |
| Ron Williams | 9/10 | 4214 days | 0% |
| Stefan | 9/10 | 4383 days | 19% |
| Bettina Fluhrer | 10/10 | 4383 days | 19% |
| Cervenka Jaroslav | 9/10 | 4390 days | 19% |
| Jitka Zenahlikova | 9/10 | 4390 days | 19% |
| Billy Koichopolos | 10/10 | 4391 days | 19% |
| Gina Lisi | 10/10 | 4391 days | 19% |
| Katey Justice | 8/10 | 4393 days | 19% |
| Andrew Grimes | 9/10 | 4393 days | 19% |
| Lynda Quartay | 9/10 | 4393 days | 19% |
| Douglas Walker | 7/10 | 4393 days | 17% |
| Kariuua S | 7/10 | 4395 days | 17% |
| Nicolas Bessiere | 7/10 | 4395 days | 17% |
| Renate | 7/10 | 4401 days | 17% |
| Erik Muchembled | 8/10 | 4402 days | 19% |
| Eric | 8/10 | 4403 days | 19% |
| Rogier Ramaker | 9/10 | 4403 days | 19% |
| Melvin Groenhof | 8/10 | 4403 days | 19% |
| Anna Neuenfeldt | 9/10 | 4404 days | 19% |
| Janine Kohlgrueler | 10/10 | 4405 days | 19% |
| Maja Bogdanowicz | 8/10 | 4405 days | 19% |
| Sara Omary | 8/10 | 4408 days | 19% |
| Tim Sautter | 9/10 | 4411 days | 19% |
| Francis Runge | 8/10 | 4412 days | 19% |
| Bill and Noreen | 9/10 | 4424 days | 19% |
| Kevin Desjandino | 10/10 | 4475 days | 19% |
| Abby Rushmer | 8/10 | 4487 days | 19% |
| Benedicte and Mathilde Colas | 8/10 | 4491 days | 19% |
| Jenben | 10/10 | 4518 days | 19% |
| Loesje | 8/10 | 4549 days | 19% |
| Dovis Heinemann | 10/10 | 4747 days | 19% |
| Andreas Schacke | 7/10 | 4748 days | 17% |
| Barbara Berkhout | 9/10 | 4748 days | 19% |
| David Williams | 9/10 | 4751 days | 19% |
| Delore | 5/10 | 4756 days | 13% |
| Sabrina Germany | 10/10 | 4758 days | 19% |
| Maxine Gilman | 10/10 | 4758 days | 19% |
| Peter & Kate Carmichael | 9/10 | 4774 days | 19% |
| Tom Pratt | 6/10 | 4775 days | 15% |
| Ken | 10/10 | 4776 days | 19% |
| Russell | 9/10 | 4777 days | 19% |
| Gabriele Wendt | 9/10 | 4777 days | 19% |
| Diane Moss | 8/10 | 4777 days | 19% |
| R Straathof | 6/10 | 4779 days | 15% |
| Jonathan Philp | 7/10 | 4784 days | 17% |
| Anna | 9/10 | 4790 days | 19% |
| Lesley | 8/10 | 4823 days | 19% |
| Jensen Bresbenbeek | 8/10 | 4855 days | 19% |
| Bernhard & Brigitte Gosch | 8/10 | 4861 days | 19% |
| Thomas Klebensberger | 10/10 | 5094 days | 19% |
| Ken Talan | 10/10 | 5094 days | 19% |
| Sean Brownell | 7/10 | 5098 days | 17% |
| Mariette Salden | 9/10 | 5102 days | 19% |
| Ed Piotrowski | 7/10 | 5106 days | 17% |
| Prideaux | 6/10 | 5108 days | 15% |
| Bill Mclennan | 10/10 | 5111 days | 19% |
| Sophia Kelly | 8/10 | 5113 days | 19% |
| Dave Lidgard | 9/10 | 5116 days | 19% |
| Oppenoorth | 9/10 | 5117 days | 19% |
| Mark Walker | 9/10 | 5117 days | 19% |
| T Lipscombe | 6/10 | 5121 days | 15% |
| Daryl | 10/10 | 5122 days | 19% |
| Michael Long | 8/10 | 5122 days | 19% |
| Javier Munoz | 7/10 | 5122 days | 17% |
| Birga | 10/10 | 5126 days | 19% |
| Jerry & Floon | 8/10 | 5127 days | 19% |
| Jessica Vogels | 6/10 | 5127 days | 15% |
| Simon Vickers | 10/10 | 5128 days | 19% |
| Elise van Haastert | 9/10 | 5128 days | 19% |
| Jesper Hassel | 8/10 | 5134 days | 19% |
| Carolin Moberg | 9/10 | 5134 days | 19% |
| Flueckiger | 10/10 | 5138 days | 19% |
| Marleen Meyers | 8/10 | 5140 days | 19% |
| Dieter Uhlmann | 6/10 | 5140 days | 15% |
| Sabrina Sari | 7/10 | 5142 days | 17% |
| Claudia Vermeer | 7/10 | 5143 days | 17% |
| Irene and Thib Schneider | 10/10 | 5145 days | 19% |
| Tom Hill | 9/10 | 5152 days | 19% |
| Bronwyn Mewett | 9/10 | 5157 days | 19% |
| Morgan892 | 10/10 | 5249 days | 19% |
| Andrew Hammond | 10/10 | 5280 days | 19% |
| imbeachy | 10/10 | 5310 days | 19% |
| Trisha | 10/10 | 5341 days | 19% |
| Meg & Steve | 7/10 | 5427 days | 17% |
| rinusm | 8/10 | 5430 days | 19% |
| steveE | 9/10 | 5433 days | 19% |
| Jess | 10/10 | 5468 days | 19% |
| Inbar Yizhar Barnea | 10/10 | 5482 days | 19% |
| Peter G | 8/10 | 5488 days | 19% |
| Chris Helms | 7/10 | 5488 days | 17% |
| Jamie | 8/10 | 5514 days | 19% |
| Schygulla | 8/10 | 5514 days | 19% |
| margaret Klawitter | 10/10 | 5515 days | 19% |
| kate | 10/10 | 5519 days | 19% |
| Jules | 7/10 | 5519 days | 17% |
| Frances Hay | 8/10 | 5521 days | 19% |
| carsteng | 9/10 | 5578 days | 19% |
| Suzanne | 9/10 | 5645 days | 19% |
| Andrea | 8/10 | 5748 days | 19% |
| jessica | 7/10 | 5749 days | 17% |
| KimC | 8/10 | 5816 days | 19% |
| Denys | 7/10 | 5833 days | 17% |
| JohannaB | 10/10 | 5847 days | 19% |
| ChristineM | 10/10 | 5861 days | 19% |
| SiegfriedL | 9/10 | 5883 days | 19% |
| johanna | 9/10 | 5902 days | 19% |
| MissTraveller2009 | 10/10 | 5949 days | 19% |
| jack | 8/10 | 5950 days | 19% |
| Lisa | 10/10 | 6022 days | 19% |
| Thomas Bachmann | 9/10 | 6077 days | 19% |
| Ted Sebastian | 8/10 | 6212 days | 19% |
| Alison Street | 7/10 | 6227 days | 17% |
| Jurgen Westphal | 8/10 | 6228 days | 19% |
| John Howlett | 8/10 | 6244 days | 19% |
| Davinia | 8/10 | 6303 days | 19% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.98% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.92% |
| 198 | -3.94% |
| 199 | -3.96% |
| 200 | -3.98% |
| 201 | -4.00% |
| 202 | -4.02% |
| 203 | -4.04% |
| … | … |
Balancing Adjustment
2.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.