Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2693 days | 100% |
| Michael Gooch | 10/10 | 2873 days | 89% |
| Rebekka Doliva | 10/10 | 2942 days | 85% |
| Jayni L'Azou | 10/10 | 2980 days | 83% |
| Ludovic Bonneau | 10/10 | 3186 days | 71% |
| Roland Eggli | 10/10 | 3188 days | 71% |
| Mike | 8/10 | 3202 days | 68% |
| Alexander Scheibl | 7/10 | 3203 days | 65% |
| Jaroslav Kacmar | 10/10 | 3224 days | 68% |
| Gena Bond | 8/10 | 3247 days | 66% |
| Taylor Doolittle | 10/10 | 3247 days | 67% |
| Barbara Hirsch | 7/10 | 3257 days | 62% |
| Jack Halligan | 9/10 | 3260 days | 66% |
| Sam Howard | 10/10 | 3260 days | 66% |
| Kosia | 10/10 | 3295 days | 64% |
| Navina | 10/10 | 3300 days | 64% |
| HAFEZ AMRI SANUSI | 8/10 | 3300 days | 63% |
| Joanne Woo | 8/10 | 3330 days | 61% |
| Viki Kent | 10/10 | 3336 days | 62% |
| Ross D | 9/10 | 3336 days | 61% |
| Azhar Adlan | 10/10 | 3337 days | 62% |
| Anne | 9/10 | 3348 days | 60% |
| Philippa Buchanan | 9/10 | 3447 days | 55% |
| Rabiah Abdullah | 10/10 | 3544 days | 49% |
| Sarah Boettcher | 10/10 | 3550 days | 49% |
| Annika Pauly | 6/10 | 3555 days | 42% |
| Caroline Shaw | 8/10 | 3561 days | 47% |
| Julia | 7/10 | 3561 days | 45% |
| Bjoern | 6/10 | 3561 days | 42% |
| Sonya Grimm | 8/10 | 3561 days | 47% |
| Milan Maiwald | 6/10 | 3562 days | 42% |
| Lisa Fenzl | 10/10 | 3564 days | 48% |
| Afiya Levy | 10/10 | 3564 days | 48% |
| gonzalo caldiz | 9/10 | 3565 days | 48% |
| Lærke Hagelskjær | 10/10 | 3568 days | 48% |
| Juan Viscegle | 10/10 | 3569 days | 48% |
| Jonathan Foskett | 9/10 | 3571 days | 47% |
| Helen Hazelwood | 9/10 | 3571 days | 47% |
| Ruby Reynolds | 9/10 | 3571 days | 47% |
| Aaron Gunning | 10/10 | 3579 days | 47% |
| Liwen | 3/10 | 3579 days | 26% |
| Verena Konetzhi | 7/10 | 3582 days | 44% |
| Lena | 8/10 | 3586 days | 46% |
| Kim-Lara | 9/10 | 3594 days | 46% |
| Alyssa Wyer | 10/10 | 3612 days | 45% |
| Simon Striegel | 10/10 | 3613 days | 45% |
| Chris | 9/10 | 3621 days | 44% |
| Anais Touri | 10/10 | 3624 days | 45% |
| Matt and Louise | 7/10 | 3630 days | 41% |
| Daniel Hill | 9/10 | 3631 days | 44% |
| Chris | 10/10 | 3635 days | 44% |
| Neil | 8/10 | 3640 days | 43% |
| SATOKO OSONO | 8/10 | 3647 days | 42% |
| Diego Pablos | 7/10 | 3655 days | 40% |
| Pierre and Alexandra | 9/10 | 3663 days | 42% |
| Mark Van Wijk | 10/10 | 3727 days | 39% |
| David McIntosh | 9/10 | 3977 days | 23% |
| Lukas, Anne and Malte | 9/10 | 4033 days | 20% |
| Logan Leduc | 10/10 | 4038 days | 20% |
| Hubert Schmid | 8/10 | 4086 days | 17% |
| Anna Grafenstein | 8/10 | 4272 days | 6% |
| isabel Zander | 8/10 | 4275 days | 6% |
| Calvin Becker | 7/10 | 4275 days | 6% |
| Patricia Revel | 10/10 | 4277 days | 6% |
| Jacques Revel | 8/10 | 4277 days | 6% |
| Julien Joubert-Gaillard | 7/10 | 4279 days | 5% |
| Claudia Hillebrand | 8/10 | 4280 days | 6% |
| Audrey Le Bourthe | 10/10 | 4285 days | 5% |
| Stefan Glock | 8/10 | 4290 days | 5% |
| Andreas Liebe | 9/10 | 4290 days | 5% |
| Jana Rutkowski | 8/10 | 4293 days | 5% |
| Sarah Jane O'Reilly | 7/10 | 4303 days | 4% |
| Tomas Shairi | 5/10 | 4303 days | 3% |
| Agathe Dupuis | 7/10 | 4304 days | 4% |
| Florent Bouillon | 7/10 | 4304 days | 4% |
| Lena Hanhart | 6/10 | 4304 days | 4% |
| Jonas Hessel | 8/10 | 4304 days | 4% |
| Lena Wacker | 10/10 | 4318 days | 3% |
| Marius Hoffmann | 8/10 | 4324 days | 3% |
| Anna Guzewiez | 8/10 | 4326 days | 3% |
| Carina Borho | 9/10 | 4341 days | 2% |
| Lena Jensen | 9/10 | 4342 days | 2% |
| Jesper Andersen | 9/10 | 4342 days | 2% |
| Markus Spitzmueller | 9/10 | 4342 days | 2% |
| Henry Thiel | 9/10 | 4347 days | 2% |
| Christina Habranke | 9/10 | 4347 days | 2% |
| Claire Lieval | 5/10 | 4354 days | 1% |
| Nora Zeitz | 5/10 | 4365 days | 0% |
| Marc Greeve | 6/10 | 4374 days | 0% |
| Yvonne Horpershoeh | 7/10 | 4374 days | 0% |
| Ron Williams | 9/10 | 4488 days | 30% |
| Stefan | 9/10 | 4657 days | 30% |
| Bettina Fluhrer | 10/10 | 4657 days | 30% |
| Cervenka Jaroslav | 9/10 | 4664 days | 30% |
| Jitka Zenahlikova | 9/10 | 4664 days | 30% |
| Billy Koichopolos | 10/10 | 4665 days | 30% |
| Gina Lisi | 10/10 | 4665 days | 30% |
| Katey Justice | 8/10 | 4667 days | 29% |
| Andrew Grimes | 9/10 | 4667 days | 30% |
| Lynda Quartay | 9/10 | 4667 days | 30% |
| Douglas Walker | 7/10 | 4667 days | 28% |
| Kariuua S | 7/10 | 4669 days | 28% |
| Nicolas Bessiere | 7/10 | 4669 days | 28% |
| Renate | 7/10 | 4675 days | 28% |
| Erik Muchembled | 8/10 | 4676 days | 29% |
| Eric | 8/10 | 4677 days | 29% |
| Rogier Ramaker | 9/10 | 4677 days | 30% |
| Melvin Groenhof | 8/10 | 4677 days | 29% |
| Anna Neuenfeldt | 9/10 | 4678 days | 30% |
| Janine Kohlgrueler | 10/10 | 4679 days | 30% |
| Maja Bogdanowicz | 8/10 | 4679 days | 29% |
| Sara Omary | 8/10 | 4682 days | 29% |
| Tim Sautter | 9/10 | 4685 days | 30% |
| Francis Runge | 8/10 | 4686 days | 29% |
| Bill and Noreen | 9/10 | 4698 days | 30% |
| Kevin Desjandino | 10/10 | 4749 days | 30% |
| Abby Rushmer | 8/10 | 4761 days | 29% |
| Benedicte and Mathilde Colas | 8/10 | 4765 days | 29% |
| Jenben | 10/10 | 4792 days | 30% |
| Loesje | 8/10 | 4823 days | 29% |
| Dovis Heinemann | 10/10 | 5021 days | 30% |
| Andreas Schacke | 7/10 | 5022 days | 28% |
| Barbara Berkhout | 9/10 | 5022 days | 30% |
| David Williams | 9/10 | 5025 days | 30% |
| Delore | 5/10 | 5030 days | 23% |
| Sabrina Germany | 10/10 | 5032 days | 30% |
| Maxine Gilman | 10/10 | 5032 days | 30% |
| Peter & Kate Carmichael | 9/10 | 5048 days | 30% |
| Tom Pratt | 6/10 | 5049 days | 26% |
| Ken | 10/10 | 5050 days | 30% |
| Russell | 9/10 | 5051 days | 30% |
| Gabriele Wendt | 9/10 | 5051 days | 30% |
| Diane Moss | 8/10 | 5051 days | 29% |
| R Straathof | 6/10 | 5053 days | 26% |
| Jonathan Philp | 7/10 | 5058 days | 28% |
| Anna | 9/10 | 5064 days | 30% |
| Lesley | 8/10 | 5097 days | 29% |
| Jensen Bresbenbeek | 8/10 | 5129 days | 29% |
| Bernhard & Brigitte Gosch | 8/10 | 5135 days | 29% |
| Thomas Klebensberger | 10/10 | 5368 days | 30% |
| Ken Talan | 10/10 | 5368 days | 30% |
| Sean Brownell | 7/10 | 5372 days | 28% |
| Mariette Salden | 9/10 | 5376 days | 30% |
| Ed Piotrowski | 7/10 | 5380 days | 28% |
| Prideaux | 6/10 | 5382 days | 26% |
| Bill Mclennan | 10/10 | 5385 days | 30% |
| Sophia Kelly | 8/10 | 5387 days | 29% |
| Dave Lidgard | 9/10 | 5390 days | 30% |
| Oppenoorth | 9/10 | 5391 days | 30% |
| Mark Walker | 9/10 | 5391 days | 30% |
| T Lipscombe | 6/10 | 5395 days | 26% |
| Daryl | 10/10 | 5396 days | 30% |
| Michael Long | 8/10 | 5396 days | 29% |
| Javier Munoz | 7/10 | 5396 days | 28% |
| Birga | 10/10 | 5400 days | 30% |
| Jerry & Floon | 8/10 | 5401 days | 29% |
| Jessica Vogels | 6/10 | 5401 days | 26% |
| Simon Vickers | 10/10 | 5402 days | 30% |
| Elise van Haastert | 9/10 | 5402 days | 30% |
| Jesper Hassel | 8/10 | 5408 days | 29% |
| Carolin Moberg | 9/10 | 5408 days | 30% |
| Flueckiger | 10/10 | 5412 days | 30% |
| Marleen Meyers | 8/10 | 5414 days | 29% |
| Dieter Uhlmann | 6/10 | 5414 days | 26% |
| Sabrina Sari | 7/10 | 5416 days | 28% |
| Claudia Vermeer | 7/10 | 5417 days | 28% |
| Irene and Thib Schneider | 10/10 | 5419 days | 30% |
| Tom Hill | 9/10 | 5426 days | 30% |
| Bronwyn Mewett | 9/10 | 5431 days | 30% |
| Morgan892 | 10/10 | 5523 days | 30% |
| Andrew Hammond | 10/10 | 5554 days | 30% |
| imbeachy | 10/10 | 5584 days | 30% |
| Trisha | 10/10 | 5615 days | 30% |
| Meg & Steve | 7/10 | 5701 days | 28% |
| rinusm | 8/10 | 5704 days | 29% |
| steveE | 9/10 | 5707 days | 30% |
| Jess | 10/10 | 5742 days | 30% |
| Inbar Yizhar Barnea | 10/10 | 5756 days | 30% |
| Peter G | 8/10 | 5762 days | 29% |
| Chris Helms | 7/10 | 5762 days | 28% |
| Jamie | 8/10 | 5788 days | 29% |
| Schygulla | 8/10 | 5788 days | 29% |
| margaret Klawitter | 10/10 | 5789 days | 30% |
| kate | 10/10 | 5793 days | 30% |
| Jules | 7/10 | 5793 days | 28% |
| Frances Hay | 8/10 | 5795 days | 29% |
| carsteng | 9/10 | 5852 days | 30% |
| Suzanne | 9/10 | 5919 days | 30% |
| Andrea | 8/10 | 6022 days | 29% |
| jessica | 7/10 | 6023 days | 28% |
| KimC | 8/10 | 6090 days | 29% |
| Denys | 7/10 | 6106 days | 28% |
| JohannaB | 10/10 | 6121 days | 30% |
| ChristineM | 10/10 | 6135 days | 30% |
| SiegfriedL | 9/10 | 6157 days | 30% |
| johanna | 9/10 | 6175 days | 30% |
| MissTraveller2009 | 10/10 | 6223 days | 30% |
| jack | 8/10 | 6223 days | 29% |
| Lisa | 10/10 | 6295 days | 30% |
| Thomas Bachmann | 9/10 | 6350 days | 30% |
| Ted Sebastian | 8/10 | 6486 days | 29% |
| Alison Street | 7/10 | 6501 days | 28% |
| Jurgen Westphal | 8/10 | 6502 days | 29% |
| John Howlett | 8/10 | 6518 days | 29% |
| Davinia | 8/10 | 6577 days | 29% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.