Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2685 days | 100% |
| Michael Gooch | 10/10 | 2866 days | 89% |
| Rebekka Doliva | 10/10 | 2935 days | 85% |
| Jayni L'Azou | 10/10 | 2973 days | 83% |
| Ludovic Bonneau | 10/10 | 3179 days | 71% |
| Roland Eggli | 10/10 | 3181 days | 71% |
| Mike | 8/10 | 3195 days | 68% |
| Alexander Scheibl | 7/10 | 3196 days | 65% |
| Jaroslav Kacmar | 10/10 | 3217 days | 68% |
| Gena Bond | 8/10 | 3240 days | 66% |
| Taylor Doolittle | 10/10 | 3240 days | 67% |
| Barbara Hirsch | 7/10 | 3250 days | 62% |
| Jack Halligan | 9/10 | 3253 days | 66% |
| Sam Howard | 10/10 | 3253 days | 66% |
| Kosia | 10/10 | 3288 days | 64% |
| Navina | 10/10 | 3293 days | 64% |
| HAFEZ AMRI SANUSI | 8/10 | 3293 days | 63% |
| Joanne Woo | 8/10 | 3323 days | 61% |
| Viki Kent | 10/10 | 3329 days | 62% |
| Ross D | 9/10 | 3329 days | 61% |
| Azhar Adlan | 10/10 | 3330 days | 62% |
| Anne | 9/10 | 3341 days | 60% |
| Philippa Buchanan | 9/10 | 3439 days | 55% |
| Rabiah Abdullah | 10/10 | 3537 days | 49% |
| Sarah Boettcher | 10/10 | 3543 days | 49% |
| Annika Pauly | 6/10 | 3548 days | 42% |
| Caroline Shaw | 8/10 | 3554 days | 47% |
| Julia | 7/10 | 3554 days | 45% |
| Bjoern | 6/10 | 3554 days | 42% |
| Sonya Grimm | 8/10 | 3554 days | 47% |
| Milan Maiwald | 6/10 | 3555 days | 42% |
| Lisa Fenzl | 10/10 | 3557 days | 48% |
| Afiya Levy | 10/10 | 3557 days | 48% |
| gonzalo caldiz | 9/10 | 3558 days | 48% |
| Lærke Hagelskjær | 10/10 | 3561 days | 48% |
| Juan Viscegle | 10/10 | 3562 days | 48% |
| Jonathan Foskett | 9/10 | 3564 days | 47% |
| Helen Hazelwood | 9/10 | 3564 days | 47% |
| Ruby Reynolds | 9/10 | 3564 days | 47% |
| Aaron Gunning | 10/10 | 3572 days | 47% |
| Liwen | 3/10 | 3572 days | 25% |
| Verena Konetzhi | 7/10 | 3575 days | 44% |
| Lena | 8/10 | 3579 days | 46% |
| Kim-Lara | 9/10 | 3587 days | 46% |
| Alyssa Wyer | 10/10 | 3605 days | 45% |
| Simon Striegel | 10/10 | 3606 days | 45% |
| Chris | 9/10 | 3614 days | 44% |
| Anais Touri | 10/10 | 3617 days | 45% |
| Matt and Louise | 7/10 | 3623 days | 41% |
| Daniel Hill | 9/10 | 3624 days | 44% |
| Chris | 10/10 | 3628 days | 44% |
| Neil | 8/10 | 3633 days | 43% |
| SATOKO OSONO | 8/10 | 3640 days | 42% |
| Diego Pablos | 7/10 | 3648 days | 40% |
| Pierre and Alexandra | 9/10 | 3656 days | 42% |
| Mark Van Wijk | 10/10 | 3720 days | 39% |
| David McIntosh | 9/10 | 3970 days | 23% |
| Lukas, Anne and Malte | 9/10 | 4026 days | 20% |
| Logan Leduc | 10/10 | 4031 days | 20% |
| Hubert Schmid | 8/10 | 4079 days | 17% |
| Anna Grafenstein | 8/10 | 4265 days | 6% |
| isabel Zander | 8/10 | 4268 days | 6% |
| Calvin Becker | 7/10 | 4268 days | 6% |
| Patricia Revel | 10/10 | 4270 days | 6% |
| Jacques Revel | 8/10 | 4270 days | 6% |
| Julien Joubert-Gaillard | 7/10 | 4272 days | 5% |
| Claudia Hillebrand | 8/10 | 4273 days | 6% |
| Audrey Le Bourthe | 10/10 | 4278 days | 5% |
| Stefan Glock | 8/10 | 4283 days | 5% |
| Andreas Liebe | 9/10 | 4283 days | 5% |
| Jana Rutkowski | 8/10 | 4286 days | 5% |
| Sarah Jane O'Reilly | 7/10 | 4296 days | 4% |
| Tomas Shairi | 5/10 | 4296 days | 3% |
| Agathe Dupuis | 7/10 | 4297 days | 4% |
| Florent Bouillon | 7/10 | 4297 days | 4% |
| Lena Hanhart | 6/10 | 4297 days | 4% |
| Jonas Hessel | 8/10 | 4297 days | 4% |
| Lena Wacker | 10/10 | 4311 days | 3% |
| Marius Hoffmann | 8/10 | 4317 days | 3% |
| Anna Guzewiez | 8/10 | 4319 days | 3% |
| Carina Borho | 9/10 | 4334 days | 2% |
| Lena Jensen | 9/10 | 4335 days | 2% |
| Jesper Andersen | 9/10 | 4335 days | 2% |
| Markus Spitzmueller | 9/10 | 4335 days | 2% |
| Henry Thiel | 9/10 | 4340 days | 2% |
| Christina Habranke | 9/10 | 4340 days | 2% |
| Claire Lieval | 5/10 | 4347 days | 1% |
| Nora Zeitz | 5/10 | 4358 days | 0% |
| Marc Greeve | 6/10 | 4367 days | 0% |
| Yvonne Horpershoeh | 7/10 | 4367 days | 0% |
| Ron Williams | 9/10 | 4480 days | 29% |
| Stefan | 9/10 | 4650 days | 29% |
| Bettina Fluhrer | 10/10 | 4650 days | 30% |
| Cervenka Jaroslav | 9/10 | 4657 days | 29% |
| Jitka Zenahlikova | 9/10 | 4657 days | 29% |
| Billy Koichopolos | 10/10 | 4658 days | 30% |
| Gina Lisi | 10/10 | 4658 days | 30% |
| Katey Justice | 8/10 | 4660 days | 29% |
| Andrew Grimes | 9/10 | 4660 days | 29% |
| Lynda Quartay | 9/10 | 4660 days | 29% |
| Douglas Walker | 7/10 | 4660 days | 28% |
| Kariuua S | 7/10 | 4662 days | 28% |
| Nicolas Bessiere | 7/10 | 4662 days | 28% |
| Renate | 7/10 | 4668 days | 28% |
| Erik Muchembled | 8/10 | 4669 days | 29% |
| Eric | 8/10 | 4670 days | 29% |
| Rogier Ramaker | 9/10 | 4670 days | 29% |
| Melvin Groenhof | 8/10 | 4670 days | 29% |
| Anna Neuenfeldt | 9/10 | 4671 days | 29% |
| Janine Kohlgrueler | 10/10 | 4672 days | 30% |
| Maja Bogdanowicz | 8/10 | 4672 days | 29% |
| Sara Omary | 8/10 | 4675 days | 29% |
| Tim Sautter | 9/10 | 4678 days | 29% |
| Francis Runge | 8/10 | 4679 days | 29% |
| Bill and Noreen | 9/10 | 4691 days | 29% |
| Kevin Desjandino | 10/10 | 4742 days | 30% |
| Abby Rushmer | 8/10 | 4754 days | 29% |
| Benedicte and Mathilde Colas | 8/10 | 4758 days | 29% |
| Jenben | 10/10 | 4785 days | 30% |
| Loesje | 8/10 | 4816 days | 29% |
| Dovis Heinemann | 10/10 | 5014 days | 30% |
| Andreas Schacke | 7/10 | 5015 days | 28% |
| Barbara Berkhout | 9/10 | 5015 days | 29% |
| David Williams | 9/10 | 5018 days | 29% |
| Delore | 5/10 | 5023 days | 22% |
| Sabrina Germany | 10/10 | 5025 days | 30% |
| Maxine Gilman | 10/10 | 5025 days | 30% |
| Peter & Kate Carmichael | 9/10 | 5041 days | 29% |
| Tom Pratt | 6/10 | 5042 days | 25% |
| Ken | 10/10 | 5043 days | 30% |
| Russell | 9/10 | 5044 days | 29% |
| Gabriele Wendt | 9/10 | 5044 days | 29% |
| Diane Moss | 8/10 | 5044 days | 29% |
| R Straathof | 6/10 | 5046 days | 25% |
| Jonathan Philp | 7/10 | 5051 days | 28% |
| Anna | 9/10 | 5057 days | 29% |
| Lesley | 8/10 | 5090 days | 29% |
| Jensen Bresbenbeek | 8/10 | 5122 days | 29% |
| Bernhard & Brigitte Gosch | 8/10 | 5128 days | 29% |
| Thomas Klebensberger | 10/10 | 5360 days | 30% |
| Ken Talan | 10/10 | 5360 days | 30% |
| Sean Brownell | 7/10 | 5365 days | 28% |
| Mariette Salden | 9/10 | 5369 days | 29% |
| Ed Piotrowski | 7/10 | 5373 days | 28% |
| Prideaux | 6/10 | 5375 days | 25% |
| Bill Mclennan | 10/10 | 5378 days | 30% |
| Sophia Kelly | 8/10 | 5380 days | 29% |
| Dave Lidgard | 9/10 | 5383 days | 29% |
| Oppenoorth | 9/10 | 5384 days | 29% |
| Mark Walker | 9/10 | 5384 days | 29% |
| T Lipscombe | 6/10 | 5388 days | 25% |
| Daryl | 10/10 | 5389 days | 30% |
| Michael Long | 8/10 | 5389 days | 29% |
| Javier Munoz | 7/10 | 5389 days | 28% |
| Birga | 10/10 | 5393 days | 30% |
| Jerry & Floon | 8/10 | 5394 days | 29% |
| Jessica Vogels | 6/10 | 5394 days | 25% |
| Simon Vickers | 10/10 | 5395 days | 30% |
| Elise van Haastert | 9/10 | 5395 days | 29% |
| Jesper Hassel | 8/10 | 5401 days | 29% |
| Carolin Moberg | 9/10 | 5401 days | 29% |
| Flueckiger | 10/10 | 5405 days | 30% |
| Marleen Meyers | 8/10 | 5407 days | 29% |
| Dieter Uhlmann | 6/10 | 5407 days | 25% |
| Sabrina Sari | 7/10 | 5409 days | 28% |
| Claudia Vermeer | 7/10 | 5410 days | 28% |
| Irene and Thib Schneider | 10/10 | 5412 days | 30% |
| Tom Hill | 9/10 | 5419 days | 29% |
| Bronwyn Mewett | 9/10 | 5424 days | 29% |
| Morgan892 | 10/10 | 5516 days | 30% |
| Andrew Hammond | 10/10 | 5547 days | 30% |
| imbeachy | 10/10 | 5576 days | 30% |
| Trisha | 10/10 | 5607 days | 30% |
| Meg & Steve | 7/10 | 5693 days | 28% |
| rinusm | 8/10 | 5696 days | 29% |
| steveE | 9/10 | 5699 days | 29% |
| Jess | 10/10 | 5735 days | 30% |
| Inbar Yizhar Barnea | 10/10 | 5749 days | 30% |
| Peter G | 8/10 | 5755 days | 29% |
| Chris Helms | 7/10 | 5755 days | 28% |
| Jamie | 8/10 | 5781 days | 29% |
| Schygulla | 8/10 | 5781 days | 29% |
| margaret Klawitter | 10/10 | 5782 days | 30% |
| kate | 10/10 | 5786 days | 30% |
| Jules | 7/10 | 5786 days | 28% |
| Frances Hay | 8/10 | 5788 days | 29% |
| carsteng | 9/10 | 5845 days | 29% |
| Suzanne | 9/10 | 5912 days | 29% |
| Andrea | 8/10 | 6014 days | 29% |
| jessica | 7/10 | 6015 days | 28% |
| KimC | 8/10 | 6082 days | 29% |
| Denys | 7/10 | 6099 days | 28% |
| JohannaB | 10/10 | 6114 days | 30% |
| ChristineM | 10/10 | 6128 days | 30% |
| SiegfriedL | 9/10 | 6150 days | 29% |
| johanna | 9/10 | 6168 days | 29% |
| MissTraveller2009 | 10/10 | 6216 days | 30% |
| jack | 8/10 | 6216 days | 29% |
| Lisa | 10/10 | 6288 days | 30% |
| Thomas Bachmann | 9/10 | 6343 days | 29% |
| Ted Sebastian | 8/10 | 6479 days | 29% |
| Alison Street | 7/10 | 6494 days | 28% |
| Jurgen Westphal | 8/10 | 6495 days | 29% |
| John Howlett | 8/10 | 6511 days | 29% |
| Davinia | 8/10 | 6570 days | 29% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.