Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2304 days | 100% |
| Michael Gooch | 10/10 | 2485 days | 91% |
| Rebekka Doliva | 10/10 | 2553 days | 88% |
| Jayni L'Azou | 10/10 | 2591 days | 86% |
| Ludovic Bonneau | 10/10 | 2797 days | 76% |
| Roland Eggli | 10/10 | 2799 days | 76% |
| Mike | 8/10 | 2813 days | 74% |
| Alexander Scheibl | 7/10 | 2814 days | 70% |
| Jaroslav Kacmar | 10/10 | 2835 days | 74% |
| Gena Bond | 8/10 | 2858 days | 72% |
| Taylor Doolittle | 10/10 | 2858 days | 73% |
| Barbara Hirsch | 7/10 | 2868 days | 68% |
| Jack Halligan | 9/10 | 2871 days | 72% |
| Sam Howard | 10/10 | 2871 days | 73% |
| Kosia | 10/10 | 2906 days | 71% |
| Navina | 10/10 | 2911 days | 71% |
| HAFEZ AMRI SANUSI | 8/10 | 2912 days | 69% |
| Joanne Woo | 8/10 | 2942 days | 68% |
| Viki Kent | 10/10 | 2947 days | 69% |
| Ross D | 9/10 | 2947 days | 68% |
| Azhar Adlan | 10/10 | 2948 days | 69% |
| Anne | 9/10 | 2959 days | 68% |
| Philippa Buchanan | 9/10 | 3058 days | 63% |
| Rabiah Abdullah | 10/10 | 3156 days | 59% |
| Sarah Boettcher | 10/10 | 3161 days | 59% |
| Annika Pauly | 6/10 | 3166 days | 50% |
| Caroline Shaw | 8/10 | 3172 days | 57% |
| Julia | 7/10 | 3172 days | 54% |
| Bjoern | 6/10 | 3172 days | 50% |
| Sonya Grimm | 8/10 | 3172 days | 57% |
| Milan Maiwald | 6/10 | 3173 days | 50% |
| Lisa Fenzl | 10/10 | 3175 days | 58% |
| Afiya Levy | 10/10 | 3175 days | 58% |
| gonzalo caldiz | 9/10 | 3176 days | 57% |
| Lærke Hagelskjær | 10/10 | 3179 days | 58% |
| Juan Viscegle | 10/10 | 3180 days | 58% |
| Jonathan Foskett | 9/10 | 3182 days | 57% |
| Helen Hazelwood | 9/10 | 3182 days | 57% |
| Ruby Reynolds | 9/10 | 3182 days | 57% |
| Aaron Gunning | 10/10 | 3190 days | 57% |
| Liwen | 3/10 | 3190 days | 31% |
| Verena Konetzhi | 7/10 | 3193 days | 53% |
| Lena | 8/10 | 3197 days | 56% |
| Kim-Lara | 9/10 | 3205 days | 56% |
| Alyssa Wyer | 10/10 | 3223 days | 56% |
| Simon Striegel | 10/10 | 3224 days | 56% |
| Chris | 9/10 | 3232 days | 55% |
| Anais Touri | 10/10 | 3235 days | 55% |
| Matt and Louise | 7/10 | 3241 days | 51% |
| Daniel Hill | 9/10 | 3242 days | 54% |
| Chris | 10/10 | 3247 days | 54% |
| Neil | 8/10 | 3251 days | 53% |
| SATOKO OSONO | 8/10 | 3258 days | 53% |
| Diego Pablos | 7/10 | 3266 days | 50% |
| Pierre and Alexandra | 9/10 | 3274 days | 53% |
| Mark Van Wijk | 10/10 | 3339 days | 50% |
| David McIntosh | 9/10 | 3588 days | 38% |
| Lukas, Anne and Malte | 9/10 | 3644 days | 35% |
| Logan Leduc | 10/10 | 3649 days | 35% |
| Hubert Schmid | 8/10 | 3697 days | 32% |
| Anna Grafenstein | 8/10 | 3883 days | 23% |
| isabel Zander | 8/10 | 3886 days | 23% |
| Calvin Becker | 7/10 | 3886 days | 22% |
| Patricia Revel | 10/10 | 3888 days | 24% |
| Jacques Revel | 8/10 | 3888 days | 23% |
| Julien Joubert-Gaillard | 7/10 | 3890 days | 22% |
| Claudia Hillebrand | 8/10 | 3891 days | 23% |
| Audrey Le Bourthe | 10/10 | 3896 days | 23% |
| Stefan Glock | 8/10 | 3901 days | 22% |
| Andreas Liebe | 9/10 | 3901 days | 23% |
| Jana Rutkowski | 8/10 | 3904 days | 22% |
| Sarah Jane O'Reilly | 7/10 | 3914 days | 21% |
| Tomas Shairi | 5/10 | 3914 days | 17% |
| Agathe Dupuis | 7/10 | 3915 days | 21% |
| Florent Bouillon | 7/10 | 3915 days | 21% |
| Lena Hanhart | 6/10 | 3915 days | 19% |
| Jonas Hessel | 8/10 | 3915 days | 22% |
| Lena Wacker | 10/10 | 3929 days | 22% |
| Marius Hoffmann | 8/10 | 3935 days | 21% |
| Anna Guzewiez | 8/10 | 3937 days | 21% |
| Carina Borho | 9/10 | 3952 days | 20% |
| Lena Jensen | 9/10 | 3953 days | 20% |
| Jesper Andersen | 9/10 | 3953 days | 20% |
| Markus Spitzmueller | 9/10 | 3953 days | 20% |
| Henry Thiel | 9/10 | 3958 days | 20% |
| Christina Habranke | 9/10 | 3958 days | 20% |
| Claire Lieval | 5/10 | 3965 days | 15% |
| Nora Zeitz | 5/10 | 3976 days | 15% |
| Marc Greeve | 6/10 | 3985 days | 16% |
| Yvonne Horpershoeh | 7/10 | 3985 days | 18% |
| Ron Williams | 9/10 | 4099 days | 13% |
| Stefan | 9/10 | 4268 days | 5% |
| Bettina Fluhrer | 10/10 | 4268 days | 5% |
| Cervenka Jaroslav | 9/10 | 4275 days | 5% |
| Jitka Zenahlikova | 9/10 | 4275 days | 5% |
| Billy Koichopolos | 10/10 | 4276 days | 5% |
| Gina Lisi | 10/10 | 4276 days | 5% |
| Katey Justice | 8/10 | 4278 days | 5% |
| Andrew Grimes | 9/10 | 4278 days | 5% |
| Lynda Quartay | 9/10 | 4278 days | 5% |
| Douglas Walker | 7/10 | 4278 days | 4% |
| Kariuua S | 7/10 | 4280 days | 4% |
| Nicolas Bessiere | 7/10 | 4280 days | 4% |
| Renate | 7/10 | 4286 days | 4% |
| Erik Muchembled | 8/10 | 4287 days | 4% |
| Eric | 8/10 | 4288 days | 4% |
| Rogier Ramaker | 9/10 | 4288 days | 4% |
| Melvin Groenhof | 8/10 | 4288 days | 4% |
| Anna Neuenfeldt | 9/10 | 4289 days | 4% |
| Janine Kohlgrueler | 10/10 | 4290 days | 4% |
| Maja Bogdanowicz | 8/10 | 4290 days | 4% |
| Sara Omary | 8/10 | 4293 days | 4% |
| Tim Sautter | 9/10 | 4296 days | 4% |
| Francis Runge | 8/10 | 4297 days | 4% |
| Bill and Noreen | 9/10 | 4309 days | 3% |
| Kevin Desjandino | 10/10 | 4360 days | 1% |
| Abby Rushmer | 8/10 | 4372 days | 0% |
| Benedicte and Mathilde Colas | 8/10 | 4376 days | 0% |
| Jenben | 10/10 | 4403 days | 24% |
| Loesje | 8/10 | 4434 days | 24% |
| Dovis Heinemann | 10/10 | 4632 days | 24% |
| Andreas Schacke | 7/10 | 4633 days | 23% |
| Barbara Berkhout | 9/10 | 4633 days | 24% |
| David Williams | 9/10 | 4636 days | 24% |
| Delore | 5/10 | 4641 days | 19% |
| Sabrina Germany | 10/10 | 4643 days | 24% |
| Maxine Gilman | 10/10 | 4643 days | 24% |
| Peter & Kate Carmichael | 9/10 | 4659 days | 24% |
| Tom Pratt | 6/10 | 4660 days | 21% |
| Ken | 10/10 | 4661 days | 24% |
| Russell | 9/10 | 4662 days | 24% |
| Gabriele Wendt | 9/10 | 4662 days | 24% |
| Diane Moss | 8/10 | 4662 days | 24% |
| R Straathof | 6/10 | 4664 days | 21% |
| Jonathan Philp | 7/10 | 4669 days | 23% |
| Anna | 9/10 | 4675 days | 24% |
| Lesley | 8/10 | 4708 days | 24% |
| Jensen Bresbenbeek | 8/10 | 4740 days | 24% |
| Bernhard & Brigitte Gosch | 8/10 | 4746 days | 24% |
| Thomas Klebensberger | 10/10 | 4979 days | 24% |
| Ken Talan | 10/10 | 4979 days | 24% |
| Sean Brownell | 7/10 | 4983 days | 23% |
| Mariette Salden | 9/10 | 4987 days | 24% |
| Ed Piotrowski | 7/10 | 4991 days | 23% |
| Prideaux | 6/10 | 4993 days | 21% |
| Bill Mclennan | 10/10 | 4996 days | 24% |
| Sophia Kelly | 8/10 | 4998 days | 24% |
| Dave Lidgard | 9/10 | 5001 days | 24% |
| Oppenoorth | 9/10 | 5002 days | 24% |
| Mark Walker | 9/10 | 5002 days | 24% |
| T Lipscombe | 6/10 | 5006 days | 21% |
| Daryl | 10/10 | 5007 days | 24% |
| Michael Long | 8/10 | 5007 days | 24% |
| Javier Munoz | 7/10 | 5007 days | 23% |
| Birga | 10/10 | 5011 days | 24% |
| Jerry & Floon | 8/10 | 5012 days | 24% |
| Jessica Vogels | 6/10 | 5012 days | 21% |
| Simon Vickers | 10/10 | 5013 days | 24% |
| Elise van Haastert | 9/10 | 5013 days | 24% |
| Jesper Hassel | 8/10 | 5019 days | 24% |
| Carolin Moberg | 9/10 | 5019 days | 24% |
| Flueckiger | 10/10 | 5023 days | 24% |
| Marleen Meyers | 8/10 | 5025 days | 24% |
| Dieter Uhlmann | 6/10 | 5025 days | 21% |
| Sabrina Sari | 7/10 | 5027 days | 23% |
| Claudia Vermeer | 7/10 | 5028 days | 23% |
| Irene and Thib Schneider | 10/10 | 5030 days | 24% |
| Tom Hill | 9/10 | 5037 days | 24% |
| Bronwyn Mewett | 9/10 | 5042 days | 24% |
| Morgan892 | 10/10 | 5134 days | 24% |
| Andrew Hammond | 10/10 | 5165 days | 24% |
| imbeachy | 10/10 | 5195 days | 24% |
| Trisha | 10/10 | 5226 days | 24% |
| Meg & Steve | 7/10 | 5312 days | 23% |
| rinusm | 8/10 | 5315 days | 24% |
| steveE | 9/10 | 5318 days | 24% |
| Jess | 10/10 | 5353 days | 24% |
| Inbar Yizhar Barnea | 10/10 | 5367 days | 24% |
| Peter G | 8/10 | 5373 days | 24% |
| Chris Helms | 7/10 | 5373 days | 23% |
| Jamie | 8/10 | 5399 days | 24% |
| Schygulla | 8/10 | 5399 days | 24% |
| margaret Klawitter | 10/10 | 5400 days | 24% |
| kate | 10/10 | 5404 days | 24% |
| Jules | 7/10 | 5404 days | 23% |
| Frances Hay | 8/10 | 5406 days | 24% |
| carsteng | 9/10 | 5463 days | 24% |
| Suzanne | 9/10 | 5530 days | 24% |
| Andrea | 8/10 | 5633 days | 24% |
| jessica | 7/10 | 5634 days | 23% |
| KimC | 8/10 | 5701 days | 24% |
| Denys | 7/10 | 5718 days | 23% |
| JohannaB | 10/10 | 5732 days | 24% |
| ChristineM | 10/10 | 5746 days | 24% |
| SiegfriedL | 9/10 | 5768 days | 24% |
| johanna | 9/10 | 5787 days | 24% |
| MissTraveller2009 | 10/10 | 5834 days | 24% |
| jack | 8/10 | 5835 days | 24% |
| Lisa | 10/10 | 5907 days | 24% |
| Thomas Bachmann | 9/10 | 5962 days | 24% |
| Ted Sebastian | 8/10 | 6097 days | 24% |
| Alison Street | 7/10 | 6112 days | 23% |
| Jurgen Westphal | 8/10 | 6113 days | 24% |
| John Howlett | 8/10 | 6129 days | 24% |
| Davinia | 8/10 | 6188 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.