Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2375 days | 100% |
| Michael Gooch | 10/10 | 2555 days | 91% |
| Rebekka Doliva | 10/10 | 2624 days | 88% |
| Jayni L'Azou | 10/10 | 2662 days | 86% |
| Ludovic Bonneau | 10/10 | 2868 days | 75% |
| Roland Eggli | 10/10 | 2870 days | 75% |
| Mike | 8/10 | 2884 days | 73% |
| Alexander Scheibl | 7/10 | 2885 days | 69% |
| Jaroslav Kacmar | 10/10 | 2906 days | 73% |
| Gena Bond | 8/10 | 2929 days | 71% |
| Taylor Doolittle | 10/10 | 2929 days | 72% |
| Barbara Hirsch | 7/10 | 2939 days | 67% |
| Jack Halligan | 9/10 | 2942 days | 71% |
| Sam Howard | 10/10 | 2942 days | 72% |
| Kosia | 10/10 | 2977 days | 70% |
| Navina | 10/10 | 2982 days | 70% |
| HAFEZ AMRI SANUSI | 8/10 | 2982 days | 68% |
| Joanne Woo | 8/10 | 3012 days | 67% |
| Viki Kent | 10/10 | 3018 days | 68% |
| Ross D | 9/10 | 3018 days | 67% |
| Azhar Adlan | 10/10 | 3019 days | 68% |
| Anne | 9/10 | 3030 days | 66% |
| Philippa Buchanan | 9/10 | 3129 days | 62% |
| Rabiah Abdullah | 10/10 | 3226 days | 57% |
| Sarah Boettcher | 10/10 | 3232 days | 57% |
| Annika Pauly | 6/10 | 3237 days | 49% |
| Caroline Shaw | 8/10 | 3243 days | 55% |
| Julia | 7/10 | 3243 days | 52% |
| Bjoern | 6/10 | 3243 days | 49% |
| Sonya Grimm | 8/10 | 3243 days | 55% |
| Milan Maiwald | 6/10 | 3244 days | 49% |
| Lisa Fenzl | 10/10 | 3246 days | 56% |
| Afiya Levy | 10/10 | 3246 days | 56% |
| gonzalo caldiz | 9/10 | 3247 days | 56% |
| Lærke Hagelskjær | 10/10 | 3250 days | 56% |
| Juan Viscegle | 10/10 | 3251 days | 56% |
| Jonathan Foskett | 9/10 | 3253 days | 55% |
| Helen Hazelwood | 9/10 | 3253 days | 55% |
| Ruby Reynolds | 9/10 | 3253 days | 55% |
| Aaron Gunning | 10/10 | 3261 days | 56% |
| Liwen | 3/10 | 3261 days | 30% |
| Verena Konetzhi | 7/10 | 3264 days | 52% |
| Lena | 8/10 | 3268 days | 54% |
| Kim-Lara | 9/10 | 3276 days | 54% |
| Alyssa Wyer | 10/10 | 3294 days | 54% |
| Simon Striegel | 10/10 | 3295 days | 54% |
| Chris | 9/10 | 3303 days | 53% |
| Anais Touri | 10/10 | 3306 days | 53% |
| Matt and Louise | 7/10 | 3312 days | 49% |
| Daniel Hill | 9/10 | 3313 days | 52% |
| Chris | 10/10 | 3317 days | 53% |
| Neil | 8/10 | 3322 days | 51% |
| SATOKO OSONO | 8/10 | 3329 days | 51% |
| Diego Pablos | 7/10 | 3337 days | 48% |
| Pierre and Alexandra | 9/10 | 3345 days | 51% |
| Mark Van Wijk | 10/10 | 3409 days | 48% |
| David McIntosh | 9/10 | 3659 days | 35% |
| Lukas, Anne and Malte | 9/10 | 3715 days | 32% |
| Logan Leduc | 10/10 | 3720 days | 33% |
| Hubert Schmid | 8/10 | 3768 days | 30% |
| Anna Grafenstein | 8/10 | 3954 days | 20% |
| isabel Zander | 8/10 | 3957 days | 20% |
| Calvin Becker | 7/10 | 3957 days | 19% |
| Patricia Revel | 10/10 | 3959 days | 21% |
| Jacques Revel | 8/10 | 3959 days | 20% |
| Julien Joubert-Gaillard | 7/10 | 3961 days | 19% |
| Claudia Hillebrand | 8/10 | 3962 days | 20% |
| Audrey Le Bourthe | 10/10 | 3967 days | 20% |
| Stefan Glock | 8/10 | 3972 days | 19% |
| Andreas Liebe | 9/10 | 3972 days | 20% |
| Jana Rutkowski | 8/10 | 3975 days | 19% |
| Sarah Jane O'Reilly | 7/10 | 3985 days | 18% |
| Tomas Shairi | 5/10 | 3985 days | 15% |
| Agathe Dupuis | 7/10 | 3986 days | 18% |
| Florent Bouillon | 7/10 | 3986 days | 18% |
| Lena Hanhart | 6/10 | 3986 days | 16% |
| Jonas Hessel | 8/10 | 3986 days | 19% |
| Lena Wacker | 10/10 | 4000 days | 18% |
| Marius Hoffmann | 8/10 | 4006 days | 18% |
| Anna Guzewiez | 8/10 | 4008 days | 18% |
| Carina Borho | 9/10 | 4023 days | 17% |
| Lena Jensen | 9/10 | 4024 days | 17% |
| Jesper Andersen | 9/10 | 4024 days | 17% |
| Markus Spitzmueller | 9/10 | 4024 days | 17% |
| Henry Thiel | 9/10 | 4029 days | 17% |
| Christina Habranke | 9/10 | 4029 days | 17% |
| Claire Lieval | 5/10 | 4036 days | 13% |
| Nora Zeitz | 5/10 | 4047 days | 12% |
| Marc Greeve | 6/10 | 4056 days | 13% |
| Yvonne Horpershoeh | 7/10 | 4056 days | 15% |
| Ron Williams | 9/10 | 4170 days | 10% |
| Stefan | 9/10 | 4339 days | 1% |
| Bettina Fluhrer | 10/10 | 4339 days | 1% |
| Cervenka Jaroslav | 9/10 | 4346 days | 1% |
| Jitka Zenahlikova | 9/10 | 4346 days | 1% |
| Billy Koichopolos | 10/10 | 4347 days | 1% |
| Gina Lisi | 10/10 | 4347 days | 1% |
| Katey Justice | 8/10 | 4349 days | 1% |
| Andrew Grimes | 9/10 | 4349 days | 1% |
| Lynda Quartay | 9/10 | 4349 days | 1% |
| Douglas Walker | 7/10 | 4349 days | 1% |
| Kariuua S | 7/10 | 4351 days | 1% |
| Nicolas Bessiere | 7/10 | 4351 days | 1% |
| Renate | 7/10 | 4357 days | 0% |
| Erik Muchembled | 8/10 | 4358 days | 0% |
| Eric | 8/10 | 4359 days | 0% |
| Rogier Ramaker | 9/10 | 4359 days | 0% |
| Melvin Groenhof | 8/10 | 4359 days | 0% |
| Anna Neuenfeldt | 9/10 | 4360 days | 0% |
| Janine Kohlgrueler | 10/10 | 4361 days | 0% |
| Maja Bogdanowicz | 8/10 | 4361 days | 0% |
| Sara Omary | 8/10 | 4364 days | 0% |
| Tim Sautter | 9/10 | 4367 days | 0% |
| Francis Runge | 8/10 | 4368 days | 0% |
| Bill and Noreen | 9/10 | 4380 days | 25% |
| Kevin Desjandino | 10/10 | 4431 days | 25% |
| Abby Rushmer | 8/10 | 4443 days | 25% |
| Benedicte and Mathilde Colas | 8/10 | 4447 days | 25% |
| Jenben | 10/10 | 4474 days | 25% |
| Loesje | 8/10 | 4505 days | 25% |
| Dovis Heinemann | 10/10 | 4703 days | 25% |
| Andreas Schacke | 7/10 | 4704 days | 23% |
| Barbara Berkhout | 9/10 | 4704 days | 25% |
| David Williams | 9/10 | 4707 days | 25% |
| Delore | 5/10 | 4712 days | 19% |
| Sabrina Germany | 10/10 | 4714 days | 25% |
| Maxine Gilman | 10/10 | 4714 days | 25% |
| Peter & Kate Carmichael | 9/10 | 4730 days | 25% |
| Tom Pratt | 6/10 | 4731 days | 21% |
| Ken | 10/10 | 4732 days | 25% |
| Russell | 9/10 | 4733 days | 25% |
| Gabriele Wendt | 9/10 | 4733 days | 25% |
| Diane Moss | 8/10 | 4733 days | 25% |
| R Straathof | 6/10 | 4735 days | 21% |
| Jonathan Philp | 7/10 | 4740 days | 23% |
| Anna | 9/10 | 4746 days | 25% |
| Lesley | 8/10 | 4779 days | 25% |
| Jensen Bresbenbeek | 8/10 | 4811 days | 25% |
| Bernhard & Brigitte Gosch | 8/10 | 4817 days | 25% |
| Thomas Klebensberger | 10/10 | 5050 days | 25% |
| Ken Talan | 10/10 | 5050 days | 25% |
| Sean Brownell | 7/10 | 5054 days | 23% |
| Mariette Salden | 9/10 | 5058 days | 25% |
| Ed Piotrowski | 7/10 | 5062 days | 23% |
| Prideaux | 6/10 | 5064 days | 21% |
| Bill Mclennan | 10/10 | 5067 days | 25% |
| Sophia Kelly | 8/10 | 5069 days | 25% |
| Dave Lidgard | 9/10 | 5072 days | 25% |
| Oppenoorth | 9/10 | 5073 days | 25% |
| Mark Walker | 9/10 | 5073 days | 25% |
| T Lipscombe | 6/10 | 5077 days | 21% |
| Daryl | 10/10 | 5078 days | 25% |
| Michael Long | 8/10 | 5078 days | 25% |
| Javier Munoz | 7/10 | 5078 days | 23% |
| Birga | 10/10 | 5082 days | 25% |
| Jerry & Floon | 8/10 | 5083 days | 25% |
| Jessica Vogels | 6/10 | 5083 days | 21% |
| Simon Vickers | 10/10 | 5084 days | 25% |
| Elise van Haastert | 9/10 | 5084 days | 25% |
| Jesper Hassel | 8/10 | 5090 days | 25% |
| Carolin Moberg | 9/10 | 5090 days | 25% |
| Flueckiger | 10/10 | 5094 days | 25% |
| Marleen Meyers | 8/10 | 5096 days | 25% |
| Dieter Uhlmann | 6/10 | 5096 days | 21% |
| Sabrina Sari | 7/10 | 5098 days | 23% |
| Claudia Vermeer | 7/10 | 5099 days | 23% |
| Irene and Thib Schneider | 10/10 | 5101 days | 25% |
| Tom Hill | 9/10 | 5108 days | 25% |
| Bronwyn Mewett | 9/10 | 5113 days | 25% |
| Morgan892 | 10/10 | 5205 days | 25% |
| Andrew Hammond | 10/10 | 5236 days | 25% |
| imbeachy | 10/10 | 5266 days | 25% |
| Trisha | 10/10 | 5297 days | 25% |
| Meg & Steve | 7/10 | 5383 days | 23% |
| rinusm | 8/10 | 5386 days | 25% |
| steveE | 9/10 | 5389 days | 25% |
| Jess | 10/10 | 5424 days | 25% |
| Inbar Yizhar Barnea | 10/10 | 5438 days | 25% |
| Peter G | 8/10 | 5444 days | 25% |
| Chris Helms | 7/10 | 5444 days | 23% |
| Jamie | 8/10 | 5470 days | 25% |
| Schygulla | 8/10 | 5470 days | 25% |
| margaret Klawitter | 10/10 | 5471 days | 25% |
| kate | 10/10 | 5475 days | 25% |
| Jules | 7/10 | 5475 days | 23% |
| Frances Hay | 8/10 | 5477 days | 25% |
| carsteng | 9/10 | 5534 days | 25% |
| Suzanne | 9/10 | 5601 days | 25% |
| Andrea | 8/10 | 5704 days | 25% |
| jessica | 7/10 | 5705 days | 23% |
| KimC | 8/10 | 5772 days | 25% |
| Denys | 7/10 | 5788 days | 23% |
| JohannaB | 10/10 | 5803 days | 25% |
| ChristineM | 10/10 | 5817 days | 25% |
| SiegfriedL | 9/10 | 5839 days | 25% |
| johanna | 9/10 | 5857 days | 25% |
| MissTraveller2009 | 10/10 | 5905 days | 25% |
| jack | 8/10 | 5905 days | 25% |
| Lisa | 10/10 | 5977 days | 25% |
| Thomas Bachmann | 9/10 | 6032 days | 25% |
| Ted Sebastian | 8/10 | 6168 days | 25% |
| Alison Street | 7/10 | 6183 days | 23% |
| Jurgen Westphal | 8/10 | 6184 days | 25% |
| John Howlett | 8/10 | 6200 days | 25% |
| Davinia | 8/10 | 6259 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
2.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.