G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2415 days | 100% |
| Michael Gooch | 10/10 | 2596 days | 91% |
| Rebekka Doliva | 10/10 | 2664 days | 87% |
| Jayni L'Azou | 10/10 | 2702 days | 85% |
| Ludovic Bonneau | 10/10 | 2908 days | 75% |
| Roland Eggli | 10/10 | 2910 days | 75% |
| Mike | 8/10 | 2924 days | 73% |
| Alexander Scheibl | 7/10 | 2925 days | 69% |
| Jaroslav Kacmar | 10/10 | 2946 days | 73% |
| Gena Bond | 8/10 | 2969 days | 70% |
| Taylor Doolittle | 10/10 | 2969 days | 72% |
| Barbara Hirsch | 7/10 | 2979 days | 66% |
| Jack Halligan | 9/10 | 2982 days | 70% |
| Sam Howard | 10/10 | 2982 days | 71% |
| Kosia | 10/10 | 3017 days | 69% |
| Navina | 10/10 | 3022 days | 69% |
| HAFEZ AMRI SANUSI | 8/10 | 3023 days | 68% |
| Joanne Woo | 8/10 | 3053 days | 66% |
| Viki Kent | 10/10 | 3058 days | 67% |
| Ross D | 9/10 | 3058 days | 67% |
| Azhar Adlan | 10/10 | 3059 days | 67% |
| Anne | 9/10 | 3070 days | 66% |
| Philippa Buchanan | 9/10 | 3169 days | 61% |
| Rabiah Abdullah | 10/10 | 3267 days | 57% |
| Sarah Boettcher | 10/10 | 3272 days | 56% |
| Annika Pauly | 6/10 | 3277 days | 48% |
| Caroline Shaw | 8/10 | 3283 days | 55% |
| Julia | 7/10 | 3283 days | 52% |
| Bjoern | 6/10 | 3283 days | 48% |
| Sonya Grimm | 8/10 | 3283 days | 55% |
| Milan Maiwald | 6/10 | 3284 days | 48% |
| Lisa Fenzl | 10/10 | 3286 days | 56% |
| Afiya Levy | 10/10 | 3286 days | 56% |
| gonzalo caldiz | 9/10 | 3287 days | 55% |
| Lærke Hagelskjær | 10/10 | 3290 days | 55% |
| Juan Viscegle | 10/10 | 3291 days | 55% |
| Jonathan Foskett | 9/10 | 3293 days | 55% |
| Helen Hazelwood | 9/10 | 3293 days | 55% |
| Ruby Reynolds | 9/10 | 3293 days | 55% |
| Aaron Gunning | 10/10 | 3301 days | 55% |
| Liwen | 3/10 | 3301 days | 30% |
| Verena Konetzhi | 7/10 | 3304 days | 51% |
| Lena | 8/10 | 3308 days | 53% |
| Kim-Lara | 9/10 | 3316 days | 54% |
| Alyssa Wyer | 10/10 | 3334 days | 53% |
| Simon Striegel | 10/10 | 3335 days | 53% |
| Chris | 9/10 | 3343 days | 52% |
| Anais Touri | 10/10 | 3346 days | 53% |
| Matt and Louise | 7/10 | 3352 days | 49% |
| Daniel Hill | 9/10 | 3353 days | 52% |
| Chris | 10/10 | 3358 days | 52% |
| Neil | 8/10 | 3362 days | 51% |
| SATOKO OSONO | 8/10 | 3369 days | 50% |
| Diego Pablos | 7/10 | 3377 days | 47% |
| Pierre and Alexandra | 9/10 | 3385 days | 50% |
| Mark Van Wijk | 10/10 | 3450 days | 47% |
| David McIntosh | 9/10 | 3699 days | 34% |
| Lukas, Anne and Malte | 9/10 | 3755 days | 31% |
| Logan Leduc | 10/10 | 3760 days | 32% |
| Hubert Schmid | 8/10 | 3808 days | 28% |
| Anna Grafenstein | 8/10 | 3994 days | 19% |
| isabel Zander | 8/10 | 3997 days | 19% |
| Calvin Becker | 7/10 | 3997 days | 18% |
| Patricia Revel | 10/10 | 3999 days | 19% |
| Jacques Revel | 8/10 | 3999 days | 19% |
| Julien Joubert-Gaillard | 7/10 | 4001 days | 18% |
| Claudia Hillebrand | 8/10 | 4002 days | 19% |
| Audrey Le Bourthe | 10/10 | 4007 days | 19% |
| Stefan Glock | 8/10 | 4012 days | 18% |
| Andreas Liebe | 9/10 | 4012 days | 19% |
| Jana Rutkowski | 8/10 | 4015 days | 18% |
| Sarah Jane O'Reilly | 7/10 | 4025 days | 17% |
| Tomas Shairi | 5/10 | 4025 days | 14% |
| Agathe Dupuis | 7/10 | 4026 days | 17% |
| Florent Bouillon | 7/10 | 4026 days | 17% |
| Lena Hanhart | 6/10 | 4026 days | 15% |
| Jonas Hessel | 8/10 | 4026 days | 18% |
| Lena Wacker | 10/10 | 4040 days | 17% |
| Marius Hoffmann | 8/10 | 4046 days | 17% |
| Anna Guzewiez | 8/10 | 4048 days | 17% |
| Carina Borho | 9/10 | 4063 days | 16% |
| Lena Jensen | 9/10 | 4064 days | 16% |
| Jesper Andersen | 9/10 | 4064 days | 16% |
| Markus Spitzmueller | 9/10 | 4064 days | 16% |
| Henry Thiel | 9/10 | 4069 days | 16% |
| Christina Habranke | 9/10 | 4069 days | 16% |
| Claire Lieval | 5/10 | 4076 days | 12% |
| Nora Zeitz | 5/10 | 4087 days | 11% |
| Marc Greeve | 6/10 | 4096 days | 12% |
| Yvonne Horpershoeh | 7/10 | 4096 days | 13% |
| Ron Williams | 9/10 | 4210 days | 9% |
| Stefan | 9/10 | 4379 days | 0% |
| Bettina Fluhrer | 10/10 | 4379 days | 0% |
| Cervenka Jaroslav | 9/10 | 4386 days | 26% |
| Jitka Zenahlikova | 9/10 | 4386 days | 26% |
| Billy Koichopolos | 10/10 | 4387 days | 26% |
| Gina Lisi | 10/10 | 4387 days | 26% |
| Katey Justice | 8/10 | 4389 days | 25% |
| Andrew Grimes | 9/10 | 4389 days | 26% |
| Lynda Quartay | 9/10 | 4389 days | 26% |
| Douglas Walker | 7/10 | 4389 days | 24% |
| Kariuua S | 7/10 | 4391 days | 24% |
| Nicolas Bessiere | 7/10 | 4391 days | 24% |
| Renate | 7/10 | 4397 days | 24% |
| Erik Muchembled | 8/10 | 4398 days | 25% |
| Eric | 8/10 | 4399 days | 25% |
| Rogier Ramaker | 9/10 | 4399 days | 26% |
| Melvin Groenhof | 8/10 | 4399 days | 25% |
| Anna Neuenfeldt | 9/10 | 4400 days | 26% |
| Janine Kohlgrueler | 10/10 | 4401 days | 26% |
| Maja Bogdanowicz | 8/10 | 4401 days | 25% |
| Sara Omary | 8/10 | 4404 days | 25% |
| Tim Sautter | 9/10 | 4407 days | 26% |
| Francis Runge | 8/10 | 4408 days | 25% |
| Bill and Noreen | 9/10 | 4420 days | 26% |
| Kevin Desjandino | 10/10 | 4471 days | 26% |
| Abby Rushmer | 8/10 | 4483 days | 25% |
| Benedicte and Mathilde Colas | 8/10 | 4487 days | 25% |
| Jenben | 10/10 | 4514 days | 26% |
| Loesje | 8/10 | 4545 days | 25% |
| Dovis Heinemann | 10/10 | 4743 days | 26% |
| Andreas Schacke | 7/10 | 4744 days | 24% |
| Barbara Berkhout | 9/10 | 4744 days | 26% |
| David Williams | 9/10 | 4747 days | 26% |
| Delore | 5/10 | 4752 days | 20% |
| Sabrina Germany | 10/10 | 4754 days | 26% |
| Maxine Gilman | 10/10 | 4754 days | 26% |
| Peter & Kate Carmichael | 9/10 | 4770 days | 26% |
| Tom Pratt | 6/10 | 4771 days | 22% |
| Ken | 10/10 | 4772 days | 26% |
| Russell | 9/10 | 4773 days | 26% |
| Gabriele Wendt | 9/10 | 4773 days | 26% |
| Diane Moss | 8/10 | 4773 days | 25% |
| R Straathof | 6/10 | 4775 days | 22% |
| Jonathan Philp | 7/10 | 4780 days | 24% |
| Anna | 9/10 | 4786 days | 26% |
| Lesley | 8/10 | 4819 days | 25% |
| Jensen Bresbenbeek | 8/10 | 4851 days | 25% |
| Bernhard & Brigitte Gosch | 8/10 | 4857 days | 25% |
| Thomas Klebensberger | 10/10 | 5090 days | 26% |
| Ken Talan | 10/10 | 5090 days | 26% |
| Sean Brownell | 7/10 | 5094 days | 24% |
| Mariette Salden | 9/10 | 5098 days | 26% |
| Ed Piotrowski | 7/10 | 5102 days | 24% |
| Prideaux | 6/10 | 5104 days | 22% |
| Bill Mclennan | 10/10 | 5107 days | 26% |
| Sophia Kelly | 8/10 | 5109 days | 25% |
| Dave Lidgard | 9/10 | 5112 days | 26% |
| Oppenoorth | 9/10 | 5113 days | 26% |
| Mark Walker | 9/10 | 5113 days | 26% |
| T Lipscombe | 6/10 | 5117 days | 22% |
| Daryl | 10/10 | 5118 days | 26% |
| Michael Long | 8/10 | 5118 days | 25% |
| Javier Munoz | 7/10 | 5118 days | 24% |
| Birga | 10/10 | 5122 days | 26% |
| Jerry & Floon | 8/10 | 5123 days | 25% |
| Jessica Vogels | 6/10 | 5123 days | 22% |
| Simon Vickers | 10/10 | 5124 days | 26% |
| Elise van Haastert | 9/10 | 5124 days | 26% |
| Jesper Hassel | 8/10 | 5130 days | 25% |
| Carolin Moberg | 9/10 | 5130 days | 26% |
| Flueckiger | 10/10 | 5134 days | 26% |
| Marleen Meyers | 8/10 | 5136 days | 25% |
| Dieter Uhlmann | 6/10 | 5136 days | 22% |
| Sabrina Sari | 7/10 | 5138 days | 24% |
| Claudia Vermeer | 7/10 | 5139 days | 24% |
| Irene and Thib Schneider | 10/10 | 5141 days | 26% |
| Tom Hill | 9/10 | 5148 days | 26% |
| Bronwyn Mewett | 9/10 | 5153 days | 26% |
| Morgan892 | 10/10 | 5245 days | 26% |
| Andrew Hammond | 10/10 | 5276 days | 26% |
| imbeachy | 10/10 | 5306 days | 26% |
| Trisha | 10/10 | 5337 days | 26% |
| Meg & Steve | 7/10 | 5423 days | 24% |
| rinusm | 8/10 | 5426 days | 25% |
| steveE | 9/10 | 5429 days | 26% |
| Jess | 10/10 | 5464 days | 26% |
| Inbar Yizhar Barnea | 10/10 | 5478 days | 26% |
| Peter G | 8/10 | 5484 days | 25% |
| Chris Helms | 7/10 | 5484 days | 24% |
| Jamie | 8/10 | 5510 days | 25% |
| Schygulla | 8/10 | 5510 days | 25% |
| margaret Klawitter | 10/10 | 5511 days | 26% |
| kate | 10/10 | 5515 days | 26% |
| Jules | 7/10 | 5515 days | 24% |
| Frances Hay | 8/10 | 5517 days | 25% |
| carsteng | 9/10 | 5574 days | 26% |
| Suzanne | 9/10 | 5641 days | 26% |
| Andrea | 8/10 | 5744 days | 25% |
| jessica | 7/10 | 5745 days | 24% |
| KimC | 8/10 | 5812 days | 25% |
| Denys | 7/10 | 5828 days | 24% |
| JohannaB | 10/10 | 5843 days | 26% |
| ChristineM | 10/10 | 5857 days | 26% |
| SiegfriedL | 9/10 | 5879 days | 26% |
| johanna | 9/10 | 5897 days | 26% |
| MissTraveller2009 | 10/10 | 5945 days | 26% |
| jack | 8/10 | 5946 days | 25% |
| Lisa | 10/10 | 6018 days | 26% |
| Thomas Bachmann | 9/10 | 6073 days | 26% |
| Ted Sebastian | 8/10 | 6208 days | 25% |
| Alison Street | 7/10 | 6223 days | 24% |
| Jurgen Westphal | 8/10 | 6224 days | 25% |
| John Howlett | 8/10 | 6240 days | 25% |
| Davinia | 8/10 | 6299 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
2.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.