Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.31%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2850 days | 100% |
| Michael Gooch | 10/10 | 3030 days | 87% |
| Rebekka Doliva | 10/10 | 3099 days | 82% |
| Jayni L'Azou | 10/10 | 3137 days | 79% |
| Ludovic Bonneau | 10/10 | 3343 days | 65% |
| Roland Eggli | 10/10 | 3345 days | 65% |
| Mike | 8/10 | 3359 days | 62% |
| Alexander Scheibl | 7/10 | 3360 days | 58% |
| Jaroslav Kacmar | 10/10 | 3381 days | 62% |
| Gena Bond | 8/10 | 3404 days | 59% |
| Taylor Doolittle | 10/10 | 3404 days | 60% |
| Barbara Hirsch | 7/10 | 3414 days | 55% |
| Jack Halligan | 9/10 | 3417 days | 59% |
| Sam Howard | 10/10 | 3417 days | 59% |
| Kosia | 10/10 | 3452 days | 57% |
| Navina | 10/10 | 3457 days | 57% |
| HAFEZ AMRI SANUSI | 8/10 | 3457 days | 55% |
| Joanne Woo | 8/10 | 3487 days | 53% |
| Viki Kent | 10/10 | 3493 days | 54% |
| Ross D | 9/10 | 3493 days | 53% |
| Azhar Adlan | 10/10 | 3494 days | 54% |
| Anne | 9/10 | 3505 days | 52% |
| Philippa Buchanan | 9/10 | 3604 days | 45% |
| Rabiah Abdullah | 10/10 | 3701 days | 39% |
| Sarah Boettcher | 10/10 | 3707 days | 39% |
| Annika Pauly | 6/10 | 3712 days | 32% |
| Caroline Shaw | 8/10 | 3718 days | 37% |
| Julia | 7/10 | 3718 days | 35% |
| Bjoern | 6/10 | 3718 days | 31% |
| Sonya Grimm | 8/10 | 3718 days | 37% |
| Milan Maiwald | 6/10 | 3719 days | 31% |
| Lisa Fenzl | 10/10 | 3721 days | 38% |
| Afiya Levy | 10/10 | 3721 days | 38% |
| gonzalo caldiz | 9/10 | 3722 days | 37% |
| Lærke Hagelskjær | 10/10 | 3725 days | 37% |
| Juan Viscegle | 10/10 | 3726 days | 37% |
| Jonathan Foskett | 9/10 | 3728 days | 37% |
| Helen Hazelwood | 9/10 | 3728 days | 37% |
| Ruby Reynolds | 9/10 | 3728 days | 37% |
| Aaron Gunning | 10/10 | 3736 days | 37% |
| Liwen | 3/10 | 3736 days | 16% |
| Verena Konetzhi | 7/10 | 3739 days | 33% |
| Lena | 8/10 | 3743 days | 35% |
| Kim-Lara | 9/10 | 3751 days | 35% |
| Alyssa Wyer | 10/10 | 3769 days | 34% |
| Simon Striegel | 10/10 | 3770 days | 34% |
| Chris | 9/10 | 3778 days | 33% |
| Anais Touri | 10/10 | 3781 days | 33% |
| Matt and Louise | 7/10 | 3787 days | 30% |
| Daniel Hill | 9/10 | 3788 days | 32% |
| Chris | 10/10 | 3792 days | 33% |
| Neil | 8/10 | 3797 days | 31% |
| SATOKO OSONO | 8/10 | 3804 days | 31% |
| Diego Pablos | 7/10 | 3812 days | 28% |
| Pierre and Alexandra | 9/10 | 3820 days | 30% |
| Mark Van Wijk | 10/10 | 3884 days | 26% |
| David McIntosh | 9/10 | 4134 days | 8% |
| Lukas, Anne and Malte | 9/10 | 4190 days | 4% |
| Logan Leduc | 10/10 | 4195 days | 4% |
| Hubert Schmid | 8/10 | 4243 days | 0% |
| Anna Grafenstein | 8/10 | 4429 days | 26% |
| isabel Zander | 8/10 | 4432 days | 26% |
| Calvin Becker | 7/10 | 4432 days | 24% |
| Patricia Revel | 10/10 | 4434 days | 27% |
| Jacques Revel | 8/10 | 4434 days | 26% |
| Julien Joubert-Gaillard | 7/10 | 4436 days | 24% |
| Claudia Hillebrand | 8/10 | 4437 days | 26% |
| Audrey Le Bourthe | 10/10 | 4442 days | 27% |
| Stefan Glock | 8/10 | 4447 days | 26% |
| Andreas Liebe | 9/10 | 4447 days | 27% |
| Jana Rutkowski | 8/10 | 4450 days | 26% |
| Sarah Jane O'Reilly | 7/10 | 4460 days | 24% |
| Tomas Shairi | 5/10 | 4460 days | 18% |
| Agathe Dupuis | 7/10 | 4461 days | 24% |
| Florent Bouillon | 7/10 | 4461 days | 24% |
| Lena Hanhart | 6/10 | 4461 days | 22% |
| Jonas Hessel | 8/10 | 4461 days | 26% |
| Lena Wacker | 10/10 | 4475 days | 27% |
| Marius Hoffmann | 8/10 | 4481 days | 26% |
| Anna Guzewiez | 8/10 | 4483 days | 26% |
| Carina Borho | 9/10 | 4498 days | 27% |
| Lena Jensen | 9/10 | 4499 days | 27% |
| Jesper Andersen | 9/10 | 4499 days | 27% |
| Markus Spitzmueller | 9/10 | 4499 days | 27% |
| Henry Thiel | 9/10 | 4504 days | 27% |
| Christina Habranke | 9/10 | 4504 days | 27% |
| Claire Lieval | 5/10 | 4511 days | 18% |
| Nora Zeitz | 5/10 | 4522 days | 18% |
| Marc Greeve | 6/10 | 4531 days | 22% |
| Yvonne Horpershoeh | 7/10 | 4531 days | 24% |
| Ron Williams | 9/10 | 4645 days | 27% |
| Stefan | 9/10 | 4814 days | 27% |
| Bettina Fluhrer | 10/10 | 4814 days | 27% |
| Cervenka Jaroslav | 9/10 | 4821 days | 27% |
| Jitka Zenahlikova | 9/10 | 4821 days | 27% |
| Billy Koichopolos | 10/10 | 4822 days | 27% |
| Gina Lisi | 10/10 | 4822 days | 27% |
| Katey Justice | 8/10 | 4824 days | 26% |
| Andrew Grimes | 9/10 | 4824 days | 27% |
| Lynda Quartay | 9/10 | 4824 days | 27% |
| Douglas Walker | 7/10 | 4824 days | 24% |
| Kariuua S | 7/10 | 4826 days | 24% |
| Nicolas Bessiere | 7/10 | 4826 days | 24% |
| Renate | 7/10 | 4832 days | 24% |
| Erik Muchembled | 8/10 | 4833 days | 26% |
| Eric | 8/10 | 4834 days | 26% |
| Rogier Ramaker | 9/10 | 4834 days | 27% |
| Melvin Groenhof | 8/10 | 4834 days | 26% |
| Anna Neuenfeldt | 9/10 | 4835 days | 27% |
| Janine Kohlgrueler | 10/10 | 4836 days | 27% |
| Maja Bogdanowicz | 8/10 | 4836 days | 26% |
| Sara Omary | 8/10 | 4839 days | 26% |
| Tim Sautter | 9/10 | 4842 days | 27% |
| Francis Runge | 8/10 | 4843 days | 26% |
| Bill and Noreen | 9/10 | 4855 days | 27% |
| Kevin Desjandino | 10/10 | 4906 days | 27% |
| Abby Rushmer | 8/10 | 4918 days | 26% |
| Benedicte and Mathilde Colas | 8/10 | 4922 days | 26% |
| Jenben | 10/10 | 4949 days | 27% |
| Loesje | 8/10 | 4980 days | 26% |
| Dovis Heinemann | 10/10 | 5178 days | 27% |
| Andreas Schacke | 7/10 | 5179 days | 24% |
| Barbara Berkhout | 9/10 | 5179 days | 27% |
| David Williams | 9/10 | 5182 days | 27% |
| Delore | 5/10 | 5187 days | 18% |
| Sabrina Germany | 10/10 | 5189 days | 27% |
| Maxine Gilman | 10/10 | 5189 days | 27% |
| Peter & Kate Carmichael | 9/10 | 5205 days | 27% |
| Tom Pratt | 6/10 | 5206 days | 22% |
| Ken | 10/10 | 5207 days | 27% |
| Russell | 9/10 | 5208 days | 27% |
| Gabriele Wendt | 9/10 | 5208 days | 27% |
| Diane Moss | 8/10 | 5208 days | 26% |
| R Straathof | 6/10 | 5210 days | 22% |
| Jonathan Philp | 7/10 | 5215 days | 24% |
| Anna | 9/10 | 5221 days | 27% |
| Lesley | 8/10 | 5254 days | 26% |
| Jensen Bresbenbeek | 8/10 | 5286 days | 26% |
| Bernhard & Brigitte Gosch | 8/10 | 5292 days | 26% |
| Thomas Klebensberger | 10/10 | 5525 days | 27% |
| Ken Talan | 10/10 | 5525 days | 27% |
| Sean Brownell | 7/10 | 5529 days | 24% |
| Mariette Salden | 9/10 | 5533 days | 27% |
| Ed Piotrowski | 7/10 | 5537 days | 24% |
| Prideaux | 6/10 | 5539 days | 22% |
| Bill Mclennan | 10/10 | 5542 days | 27% |
| Sophia Kelly | 8/10 | 5544 days | 26% |
| Dave Lidgard | 9/10 | 5547 days | 27% |
| Oppenoorth | 9/10 | 5548 days | 27% |
| Mark Walker | 9/10 | 5548 days | 27% |
| T Lipscombe | 6/10 | 5552 days | 22% |
| Daryl | 10/10 | 5553 days | 27% |
| Michael Long | 8/10 | 5553 days | 26% |
| Javier Munoz | 7/10 | 5553 days | 24% |
| Birga | 10/10 | 5557 days | 27% |
| Jerry & Floon | 8/10 | 5558 days | 26% |
| Jessica Vogels | 6/10 | 5558 days | 22% |
| Simon Vickers | 10/10 | 5559 days | 27% |
| Elise van Haastert | 9/10 | 5559 days | 27% |
| Jesper Hassel | 8/10 | 5565 days | 26% |
| Carolin Moberg | 9/10 | 5565 days | 27% |
| Flueckiger | 10/10 | 5569 days | 27% |
| Marleen Meyers | 8/10 | 5571 days | 26% |
| Dieter Uhlmann | 6/10 | 5571 days | 22% |
| Sabrina Sari | 7/10 | 5573 days | 24% |
| Claudia Vermeer | 7/10 | 5574 days | 24% |
| Irene and Thib Schneider | 10/10 | 5576 days | 27% |
| Tom Hill | 9/10 | 5583 days | 27% |
| Bronwyn Mewett | 9/10 | 5588 days | 27% |
| Morgan892 | 10/10 | 5680 days | 27% |
| Andrew Hammond | 10/10 | 5711 days | 27% |
| imbeachy | 10/10 | 5741 days | 27% |
| Trisha | 10/10 | 5772 days | 27% |
| Meg & Steve | 7/10 | 5858 days | 24% |
| rinusm | 8/10 | 5861 days | 26% |
| steveE | 9/10 | 5864 days | 27% |
| Jess | 10/10 | 5899 days | 27% |
| Inbar Yizhar Barnea | 10/10 | 5913 days | 27% |
| Peter G | 8/10 | 5919 days | 26% |
| Chris Helms | 7/10 | 5919 days | 24% |
| Jamie | 8/10 | 5945 days | 26% |
| Schygulla | 8/10 | 5945 days | 26% |
| margaret Klawitter | 10/10 | 5946 days | 27% |
| kate | 10/10 | 5950 days | 27% |
| Jules | 7/10 | 5950 days | 24% |
| Frances Hay | 8/10 | 5952 days | 26% |
| carsteng | 9/10 | 6009 days | 27% |
| Suzanne | 9/10 | 6076 days | 27% |
| Andrea | 8/10 | 6179 days | 26% |
| jessica | 7/10 | 6180 days | 24% |
| KimC | 8/10 | 6247 days | 26% |
| Denys | 7/10 | 6263 days | 24% |
| JohannaB | 10/10 | 6278 days | 27% |
| ChristineM | 10/10 | 6292 days | 27% |
| SiegfriedL | 9/10 | 6314 days | 27% |
| johanna | 9/10 | 6332 days | 27% |
| MissTraveller2009 | 10/10 | 6380 days | 27% |
| jack | 8/10 | 6380 days | 26% |
| Lisa | 10/10 | 6452 days | 27% |
| Thomas Bachmann | 9/10 | 6507 days | 27% |
| Ted Sebastian | 8/10 | 6643 days | 26% |
| Alison Street | 7/10 | 6658 days | 24% |
| Jurgen Westphal | 8/10 | 6659 days | 26% |
| John Howlett | 8/10 | 6675 days | 26% |
| Davinia | 8/10 | 6734 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.67% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 96 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.63% |
| 198 | -2.65% |
| 199 | -2.66% |
| 200 | -2.67% |
| 201 | -2.69% |
| 202 | -2.70% |
| 203 | -2.71% |
| … | … |
Balancing Adjustment
2.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.