Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 1866 days | 87% |
| Harshal Patil | 10/10 | 1897 days | 100% |
| Glendha Kreutzer | 10/10 | 1897 days | 100% |
| Pamela Johnson | 9/10 | 1897 days | 99% |
| Arturo Yague | 7/10 | 1897 days | 93% |
| Jordi Marin | 3/10 | 1897 days | 54% |
| Nurit Klinghoffer | 5/10 | 2203 days | 67% |
| Tomas Muller | 9/10 | 2203 days | 87% |
| Beth | 9/10 | 2231 days | 86% |
| Sivan Redel | 9/10 | 2323 days | 82% |
| KIHYUN YOU | 10/10 | 2627 days | 71% |
| Violet | 8/10 | 2627 days | 69% |
| Tim Struessmann | 8/10 | 2932 days | 57% |
| Gloria | 10/10 | 2933 days | 58% |
| Liah Sun | 10/10 | 2933 days | 58% |
| Rick Andres | 10/10 | 2933 days | 58% |
| Monica Francia | 10/10 | 2974 days | 57% |
| Lori Nicole Brackbill | 10/10 | 2992 days | 56% |
| Pim Vermerris | 8/10 | 2992 days | 55% |
| Christian Schaefer | 8/10 | 2992 days | 55% |
| May | 10/10 | 3035 days | 54% |
| Kat | 8/10 | 3035 days | 53% |
| Claudia Klinge | 10/10 | 3062 days | 53% |
| Heidi Newnham | 10/10 | 3267 days | 45% |
| Chantal Compagner | 7/10 | 3271 days | 42% |
| Bas Marinus | 8/10 | 3282 days | 43% |
| Michael Busching | 10/10 | 3286 days | 44% |
| Carsten Purschke | 6/10 | 3298 days | 37% |
| Chris Hamnett | 9/10 | 3298 days | 43% |
| ANDREY ABLAMUNETS | 5/10 | 3298 days | 33% |
| Esther Deloure | 5/10 | 3298 days | 33% |
| Aaron Stalley | 6/10 | 3306 days | 37% |
| THOMAS TARTARY | 8/10 | 3327 days | 42% |
| Ives van Neck | 10/10 | 3327 days | 42% |
| Leanna Wyer | 9/10 | 3334 days | 42% |
| Elisabeth Grabner | 8/10 | 3345 days | 41% |
| Stefanie Giese | 8/10 | 3347 days | 41% |
| Lena Seelert | 4/10 | 3358 days | 27% |
| Eline Meijer | 9/10 | 3370 days | 40% |
| Julia Martin | 8/10 | 3374 days | 40% |
| Anika and Mike | 8/10 | 3385 days | 39% |
| Howard Lockhart | 9/10 | 3419 days | 38% |
| Charles Aubry | 8/10 | 3686 days | 27% |
| Martin Kroek | 9/10 | 3698 days | 27% |
| Raita | 9/10 | 3755 days | 25% |
| Polly Rider | 8/10 | 3758 days | 24% |
| Simon Mehlmann | 8/10 | 4006 days | 15% |
| Carolin Siegert | 8/10 | 4006 days | 15% |
| Christopher Buch Madsen | 7/10 | 4024 days | 13% |
| Nina Helmling | 10/10 | 4027 days | 14% |
| Anna Sternberg | 9/10 | 4030 days | 14% |
| Mara | 7/10 | 4031 days | 13% |
| Janne Hansen | 10/10 | 4037 days | 14% |
| Dana | 9/10 | 4047 days | 13% |
| Lena Jensen | 8/10 | 4064 days | 12% |
| Aude Moulin | 6/10 | 4070 days | 11% |
| Ludvig Fagerstrom | 8/10 | 4076 days | 12% |
| Johanna Bak | 7/10 | 4076 days | 11% |
| Fabian Lee | 7/10 | 4087 days | 11% |
| Bertrand Gilles | 6/10 | 4376 days | 0% |
| Supiot Zudovic | 9/10 | 4376 days | 0% |
| Lisa | 8/10 | 4378 days | 0% |
| Rampon | 9/10 | 4381 days | 20% |
| Debiesse | 7/10 | 4382 days | 19% |
| Mo Downes | 5/10 | 4408 days | 16% |
| Markus Braun | 10/10 | 4453 days | 21% |
| Bene | 9/10 | 4470 days | 20% |
| Aurelie Morin | 8/10 | 4475 days | 20% |
| Andreas and Christine and Nora Busch | 7/10 | 4483 days | 19% |
| Simon_J | 10/10 | 4484 days | 21% |
| jooj | 1/10 | 4484 days | 8% |
| S B | 4/10 | 4484 days | 13% |
| W_Cameron | 1/10 | 4606 days | 8% |
| Jurgen Joyce | 6/10 | 4751 days | 18% |
| J Jmal | 6/10 | 4755 days | 18% |
| Nicholas Prakenhammar | 7/10 | 4772 days | 19% |
| Margaret Wendell | 10/10 | 4786 days | 21% |
| Johan | 8/10 | 4786 days | 20% |
| Roberto Hallblom | 8/10 | 4786 days | 20% |
| Therese | 8/10 | 4786 days | 20% |
| Mesa Anderson | 10/10 | 4788 days | 21% |
| schmechf | 6/10 | 4819 days | 18% |
| matta | 2/10 | 4819 days | 9% |
| Lefty | 10/10 | 4819 days | 21% |
| estatemanager1 | 10/10 | 4850 days | 21% |
| Debby | 10/10 | 4941 days | 21% |
| Nong | 10/10 | 4941 days | 21% |
| Karin & Bastiaan | 6/10 | 5089 days | 18% |
| Dogoneit | 9/10 | 5094 days | 20% |
| Markus | 6/10 | 5097 days | 18% |
| Adi Leheucel | 9/10 | 5106 days | 20% |
| Marian | 9/10 | 5111 days | 20% |
| Amanda Neall | 9/10 | 5117 days | 20% |
| Emma Ducat | 10/10 | 5125 days | 21% |
| Mirka Tinterova | 8/10 | 5127 days | 20% |
| Mark | 7/10 | 5132 days | 19% |
| Frank Lehe | 6/10 | 5138 days | 18% |
| Arne Kiesbye | 7/10 | 5139 days | 19% |
| Canille Lechat | 7/10 | 5142 days | 19% |
| Daniela Seibel | 10/10 | 5145 days | 21% |
| Jean-Paul Le Clair | 8/10 | 5147 days | 20% |
| Ashleigh Buckley | 8/10 | 5153 days | 20% |
| David Boyle | 7/10 | 5153 days | 19% |
| JaneWiltshire | 10/10 | 5153 days | 21% |
| OhWhatAFamily | 10/10 | 5153 days | 21% |
| TheBigLebowski | 10/10 | 5184 days | 21% |
| HoBerg | 1/10 | 5215 days | 8% |
| JudyandAndre | 10/10 | 5215 days | 21% |
| Antoine Del | 8/10 | 5480 days | 20% |
| S Millet | 6/10 | 5496 days | 18% |
| Gail Mckinstry | 8/10 | 5496 days | 20% |
| Jan Kuenzel | 8/10 | 5496 days | 20% |
| Hans de Rijk | 8/10 | 5500 days | 20% |
| Johan | 8/10 | 5500 days | 20% |
| Sue | 9/10 | 5503 days | 20% |
| Mark Marg | 8/10 | 5517 days | 20% |
| sanneb1 | 8/10 | 5565 days | 20% |
| jameswhite | 8/10 | 5572 days | 20% |
| lund | 2/10 | 5580 days | 9% |
| Bas van Schagen | 7/10 | 5587 days | 19% |
| Chris Leach | 7/10 | 5587 days | 19% |
| Jenny Davies | 8/10 | 5590 days | 20% |
| Kitty | 9/10 | 5841 days | 20% |
| CornelissenS | 9/10 | 5841 days | 20% |
| Wouter Muller | 7/10 | 5848 days | 19% |
| DavidMurray | 7/10 | 5858 days | 19% |
| Wilco | 7/10 | 5886 days | 19% |
| Oliver | 7/10 | 5889 days | 19% |
| Filippo | 8/10 | 5892 days | 20% |
| Sofie | 9/10 | 5941 days | 20% |
| Benjamin Throk | 9/10 | 6203 days | 20% |
| Bauer | 10/10 | 6222 days | 21% |
| Walker | 7/10 | 6272 days | 19% |
| Wouter Ewalts | 7/10 | 6306 days | 19% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
4.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.