Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 1755 days | 89% |
| Harshal Patil | 10/10 | 1786 days | 100% |
| Glendha Kreutzer | 10/10 | 1786 days | 100% |
| Pamela Johnson | 9/10 | 1786 days | 99% |
| Arturo Yague | 7/10 | 1786 days | 93% |
| Jordi Marin | 3/10 | 1787 days | 54% |
| Nurit Klinghoffer | 5/10 | 2092 days | 67% |
| Tomas Muller | 9/10 | 2092 days | 87% |
| Beth | 9/10 | 2121 days | 86% |
| Sivan Redel | 9/10 | 2212 days | 83% |
| KIHYUN YOU | 10/10 | 2516 days | 72% |
| Violet | 8/10 | 2516 days | 70% |
| Tim Struessmann | 8/10 | 2822 days | 59% |
| Gloria | 10/10 | 2822 days | 60% |
| Liah Sun | 10/10 | 2822 days | 60% |
| Rick Andres | 10/10 | 2822 days | 60% |
| Monica Francia | 10/10 | 2864 days | 58% |
| Lori Nicole Brackbill | 10/10 | 2881 days | 58% |
| Pim Vermerris | 8/10 | 2881 days | 56% |
| Christian Schaefer | 8/10 | 2881 days | 56% |
| May | 10/10 | 2925 days | 56% |
| Kat | 8/10 | 2925 days | 55% |
| Claudia Klinge | 10/10 | 2952 days | 55% |
| Heidi Newnham | 10/10 | 3156 days | 47% |
| Chantal Compagner | 7/10 | 3161 days | 44% |
| Bas Marinus | 8/10 | 3172 days | 46% |
| Michael Busching | 10/10 | 3176 days | 46% |
| Carsten Purschke | 6/10 | 3187 days | 39% |
| Chris Hamnett | 9/10 | 3187 days | 45% |
| ANDREY ABLAMUNETS | 5/10 | 3188 days | 35% |
| Esther Deloure | 5/10 | 3188 days | 35% |
| Aaron Stalley | 6/10 | 3196 days | 39% |
| THOMAS TARTARY | 8/10 | 3217 days | 44% |
| Ives van Neck | 10/10 | 3217 days | 45% |
| Leanna Wyer | 9/10 | 3224 days | 44% |
| Elisabeth Grabner | 8/10 | 3235 days | 43% |
| Stefanie Giese | 8/10 | 3237 days | 43% |
| Lena Seelert | 4/10 | 3248 days | 28% |
| Eline Meijer | 9/10 | 3260 days | 43% |
| Julia Martin | 8/10 | 3264 days | 42% |
| Anika and Mike | 8/10 | 3275 days | 42% |
| Howard Lockhart | 9/10 | 3308 days | 41% |
| Charles Aubry | 8/10 | 3576 days | 30% |
| Martin Kroek | 9/10 | 3588 days | 30% |
| Raita | 9/10 | 3645 days | 28% |
| Polly Rider | 8/10 | 3648 days | 28% |
| Simon Mehlmann | 8/10 | 3896 days | 18% |
| Carolin Siegert | 8/10 | 3896 days | 18% |
| Christopher Buch Madsen | 7/10 | 3914 days | 17% |
| Nina Helmling | 10/10 | 3917 days | 18% |
| Anna Sternberg | 9/10 | 3920 days | 17% |
| Mara | 7/10 | 3921 days | 16% |
| Janne Hansen | 10/10 | 3927 days | 17% |
| Dana | 9/10 | 3937 days | 17% |
| Lena Jensen | 8/10 | 3954 days | 16% |
| Aude Moulin | 6/10 | 3960 days | 14% |
| Ludvig Fagerstrom | 8/10 | 3966 days | 16% |
| Johanna Bak | 7/10 | 3966 days | 15% |
| Fabian Lee | 7/10 | 3977 days | 14% |
| Bertrand Gilles | 6/10 | 4266 days | 4% |
| Supiot Zudovic | 9/10 | 4266 days | 4% |
| Lisa | 8/10 | 4268 days | 4% |
| Rampon | 9/10 | 4271 days | 4% |
| Debiesse | 7/10 | 4272 days | 4% |
| Mo Downes | 5/10 | 4298 days | 2% |
| Markus Braun | 10/10 | 4343 days | 1% |
| Bene | 9/10 | 4360 days | 1% |
| Aurelie Morin | 8/10 | 4365 days | 0% |
| Andreas and Christine and Nora Busch | 7/10 | 4373 days | 0% |
| Simon_J | 10/10 | 4374 days | 0% |
| jooj | 1/10 | 4374 days | 0% |
| S B | 4/10 | 4374 days | 0% |
| W_Cameron | 1/10 | 4496 days | 8% |
| Jurgen Joyce | 6/10 | 4641 days | 17% |
| J Jmal | 6/10 | 4645 days | 17% |
| Nicholas Prakenhammar | 7/10 | 4662 days | 18% |
| Margaret Wendell | 10/10 | 4676 days | 20% |
| Johan | 8/10 | 4676 days | 19% |
| Roberto Hallblom | 8/10 | 4676 days | 19% |
| Therese | 8/10 | 4676 days | 19% |
| Mesa Anderson | 10/10 | 4678 days | 20% |
| schmechf | 6/10 | 4709 days | 17% |
| matta | 2/10 | 4709 days | 9% |
| Lefty | 10/10 | 4709 days | 20% |
| estatemanager1 | 10/10 | 4740 days | 20% |
| Debby | 10/10 | 4831 days | 20% |
| Nong | 10/10 | 4831 days | 20% |
| Karin & Bastiaan | 6/10 | 4979 days | 17% |
| Dogoneit | 9/10 | 4984 days | 19% |
| Markus | 6/10 | 4987 days | 17% |
| Adi Leheucel | 9/10 | 4996 days | 19% |
| Marian | 9/10 | 5001 days | 19% |
| Amanda Neall | 9/10 | 5007 days | 19% |
| Emma Ducat | 10/10 | 5015 days | 20% |
| Mirka Tinterova | 8/10 | 5017 days | 19% |
| Mark | 7/10 | 5022 days | 18% |
| Frank Lehe | 6/10 | 5028 days | 17% |
| Arne Kiesbye | 7/10 | 5029 days | 18% |
| Canille Lechat | 7/10 | 5032 days | 18% |
| Daniela Seibel | 10/10 | 5035 days | 20% |
| Jean-Paul Le Clair | 8/10 | 5037 days | 19% |
| Ashleigh Buckley | 8/10 | 5043 days | 19% |
| David Boyle | 7/10 | 5043 days | 18% |
| JaneWiltshire | 10/10 | 5043 days | 20% |
| OhWhatAFamily | 10/10 | 5043 days | 20% |
| TheBigLebowski | 10/10 | 5074 days | 20% |
| HoBerg | 1/10 | 5105 days | 8% |
| JudyandAndre | 10/10 | 5105 days | 20% |
| Antoine Del | 8/10 | 5370 days | 19% |
| S Millet | 6/10 | 5386 days | 17% |
| Gail Mckinstry | 8/10 | 5386 days | 19% |
| Jan Kuenzel | 8/10 | 5386 days | 19% |
| Hans de Rijk | 8/10 | 5390 days | 19% |
| Johan | 8/10 | 5390 days | 19% |
| Sue | 9/10 | 5393 days | 19% |
| Mark Marg | 8/10 | 5407 days | 19% |
| sanneb1 | 8/10 | 5455 days | 19% |
| jameswhite | 8/10 | 5462 days | 19% |
| lund | 2/10 | 5470 days | 9% |
| Bas van Schagen | 7/10 | 5477 days | 18% |
| Chris Leach | 7/10 | 5477 days | 18% |
| Jenny Davies | 8/10 | 5480 days | 19% |
| Kitty | 9/10 | 5731 days | 19% |
| CornelissenS | 9/10 | 5731 days | 19% |
| Wouter Muller | 7/10 | 5737 days | 18% |
| DavidMurray | 7/10 | 5748 days | 18% |
| Wilco | 7/10 | 5776 days | 18% |
| Oliver | 7/10 | 5778 days | 18% |
| Filippo | 8/10 | 5782 days | 19% |
| Sofie | 9/10 | 5831 days | 19% |
| Benjamin Throk | 9/10 | 6093 days | 19% |
| Bauer | 10/10 | 6112 days | 20% |
| Walker | 7/10 | 6162 days | 18% |
| Wouter Ewalts | 7/10 | 6196 days | 18% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
4.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.