Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2137 days | 87% |
| Harshal Patil | 10/10 | 2168 days | 100% |
| Glendha Kreutzer | 10/10 | 2168 days | 100% |
| Pamela Johnson | 9/10 | 2168 days | 99% |
| Arturo Yague | 7/10 | 2168 days | 93% |
| Jordi Marin | 3/10 | 2168 days | 54% |
| Nurit Klinghoffer | 5/10 | 2474 days | 65% |
| Tomas Muller | 9/10 | 2474 days | 85% |
| Beth | 9/10 | 2502 days | 84% |
| Sivan Redel | 9/10 | 2594 days | 80% |
| KIHYUN YOU | 10/10 | 2898 days | 67% |
| Violet | 8/10 | 2898 days | 65% |
| Tim Struessmann | 8/10 | 3203 days | 52% |
| Gloria | 10/10 | 3204 days | 53% |
| Liah Sun | 10/10 | 3204 days | 53% |
| Rick Andres | 10/10 | 3204 days | 53% |
| Monica Francia | 10/10 | 3245 days | 51% |
| Lori Nicole Brackbill | 10/10 | 3263 days | 50% |
| Pim Vermerris | 8/10 | 3263 days | 49% |
| Christian Schaefer | 8/10 | 3263 days | 49% |
| May | 10/10 | 3306 days | 48% |
| Kat | 8/10 | 3306 days | 47% |
| Claudia Klinge | 10/10 | 3333 days | 47% |
| Heidi Newnham | 10/10 | 3538 days | 37% |
| Chantal Compagner | 7/10 | 3542 days | 35% |
| Bas Marinus | 8/10 | 3553 days | 36% |
| Michael Busching | 10/10 | 3557 days | 37% |
| Carsten Purschke | 6/10 | 3569 days | 31% |
| Chris Hamnett | 9/10 | 3569 days | 36% |
| ANDREY ABLAMUNETS | 5/10 | 3569 days | 27% |
| Esther Deloure | 5/10 | 3569 days | 27% |
| Aaron Stalley | 6/10 | 3577 days | 31% |
| THOMAS TARTARY | 8/10 | 3598 days | 34% |
| Ives van Neck | 10/10 | 3598 days | 35% |
| Leanna Wyer | 9/10 | 3605 days | 34% |
| Elisabeth Grabner | 8/10 | 3616 days | 33% |
| Stefanie Giese | 8/10 | 3618 days | 33% |
| Lena Seelert | 4/10 | 3629 days | 21% |
| Eline Meijer | 9/10 | 3641 days | 32% |
| Julia Martin | 8/10 | 3645 days | 32% |
| Anika and Mike | 8/10 | 3656 days | 31% |
| Howard Lockhart | 9/10 | 3690 days | 30% |
| Charles Aubry | 8/10 | 3957 days | 18% |
| Martin Kroek | 9/10 | 3969 days | 18% |
| Raita | 9/10 | 4026 days | 15% |
| Polly Rider | 8/10 | 4029 days | 15% |
| Simon Mehlmann | 8/10 | 4277 days | 4% |
| Carolin Siegert | 8/10 | 4277 days | 4% |
| Christopher Buch Madsen | 7/10 | 4295 days | 3% |
| Nina Helmling | 10/10 | 4298 days | 3% |
| Anna Sternberg | 9/10 | 4301 days | 3% |
| Mara | 7/10 | 4302 days | 2% |
| Janne Hansen | 10/10 | 4308 days | 2% |
| Dana | 9/10 | 4318 days | 2% |
| Lena Jensen | 8/10 | 4335 days | 1% |
| Aude Moulin | 6/10 | 4341 days | 1% |
| Ludvig Fagerstrom | 8/10 | 4347 days | 1% |
| Johanna Bak | 7/10 | 4347 days | 0% |
| Fabian Lee | 7/10 | 4358 days | 0% |
| Bertrand Gilles | 6/10 | 4647 days | 19% |
| Supiot Zudovic | 9/10 | 4647 days | 22% |
| Lisa | 8/10 | 4649 days | 22% |
| Rampon | 9/10 | 4652 days | 22% |
| Debiesse | 7/10 | 4653 days | 21% |
| Mo Downes | 5/10 | 4679 days | 17% |
| Markus Braun | 10/10 | 4724 days | 22% |
| Bene | 9/10 | 4741 days | 22% |
| Aurelie Morin | 8/10 | 4746 days | 22% |
| Andreas and Christine and Nora Busch | 7/10 | 4754 days | 21% |
| Simon_J | 10/10 | 4755 days | 22% |
| jooj | 1/10 | 4755 days | 9% |
| S B | 4/10 | 4755 days | 14% |
| W_Cameron | 1/10 | 4877 days | 9% |
| Jurgen Joyce | 6/10 | 5022 days | 19% |
| J Jmal | 6/10 | 5026 days | 19% |
| Nicholas Prakenhammar | 7/10 | 5043 days | 21% |
| Margaret Wendell | 10/10 | 5057 days | 22% |
| Johan | 8/10 | 5057 days | 22% |
| Roberto Hallblom | 8/10 | 5057 days | 22% |
| Therese | 8/10 | 5057 days | 22% |
| Mesa Anderson | 10/10 | 5059 days | 22% |
| schmechf | 6/10 | 5090 days | 19% |
| matta | 2/10 | 5090 days | 10% |
| Lefty | 10/10 | 5090 days | 22% |
| estatemanager1 | 10/10 | 5121 days | 22% |
| Debby | 10/10 | 5212 days | 22% |
| Nong | 10/10 | 5212 days | 22% |
| Karin & Bastiaan | 6/10 | 5360 days | 19% |
| Dogoneit | 9/10 | 5365 days | 22% |
| Markus | 6/10 | 5368 days | 19% |
| Adi Leheucel | 9/10 | 5377 days | 22% |
| Marian | 9/10 | 5382 days | 22% |
| Amanda Neall | 9/10 | 5388 days | 22% |
| Emma Ducat | 10/10 | 5396 days | 22% |
| Mirka Tinterova | 8/10 | 5398 days | 22% |
| Mark | 7/10 | 5403 days | 21% |
| Frank Lehe | 6/10 | 5409 days | 19% |
| Arne Kiesbye | 7/10 | 5410 days | 21% |
| Canille Lechat | 7/10 | 5413 days | 21% |
| Daniela Seibel | 10/10 | 5416 days | 22% |
| Jean-Paul Le Clair | 8/10 | 5418 days | 22% |
| Ashleigh Buckley | 8/10 | 5424 days | 22% |
| David Boyle | 7/10 | 5424 days | 21% |
| JaneWiltshire | 10/10 | 5424 days | 22% |
| OhWhatAFamily | 10/10 | 5424 days | 22% |
| TheBigLebowski | 10/10 | 5455 days | 22% |
| HoBerg | 1/10 | 5486 days | 9% |
| JudyandAndre | 10/10 | 5486 days | 22% |
| Antoine Del | 8/10 | 5751 days | 22% |
| S Millet | 6/10 | 5767 days | 19% |
| Gail Mckinstry | 8/10 | 5767 days | 22% |
| Jan Kuenzel | 8/10 | 5767 days | 22% |
| Hans de Rijk | 8/10 | 5771 days | 22% |
| Johan | 8/10 | 5771 days | 22% |
| Sue | 9/10 | 5774 days | 22% |
| Mark Marg | 8/10 | 5788 days | 22% |
| sanneb1 | 8/10 | 5836 days | 22% |
| jameswhite | 8/10 | 5843 days | 22% |
| lund | 2/10 | 5851 days | 10% |
| Bas van Schagen | 7/10 | 5858 days | 21% |
| Chris Leach | 7/10 | 5858 days | 21% |
| Jenny Davies | 8/10 | 5861 days | 22% |
| Kitty | 9/10 | 6112 days | 22% |
| CornelissenS | 9/10 | 6112 days | 22% |
| Wouter Muller | 7/10 | 6119 days | 21% |
| DavidMurray | 7/10 | 6129 days | 21% |
| Wilco | 7/10 | 6157 days | 21% |
| Oliver | 7/10 | 6160 days | 21% |
| Filippo | 8/10 | 6163 days | 22% |
| Sofie | 9/10 | 6212 days | 22% |
| Benjamin Throk | 9/10 | 6474 days | 22% |
| Bauer | 10/10 | 6493 days | 22% |
| Walker | 7/10 | 6543 days | 21% |
| Wouter Ewalts | 7/10 | 6577 days | 21% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
4.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.