Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2230 days | 87% |
| Harshal Patil | 10/10 | 2261 days | 100% |
| Glendha Kreutzer | 10/10 | 2261 days | 100% |
| Pamela Johnson | 9/10 | 2261 days | 99% |
| Arturo Yague | 7/10 | 2261 days | 93% |
| Jordi Marin | 3/10 | 2262 days | 54% |
| Nurit Klinghoffer | 5/10 | 2567 days | 65% |
| Tomas Muller | 9/10 | 2567 days | 85% |
| Beth | 9/10 | 2596 days | 83% |
| Sivan Redel | 9/10 | 2687 days | 79% |
| KIHYUN YOU | 10/10 | 2991 days | 65% |
| Violet | 8/10 | 2991 days | 64% |
| Tim Struessmann | 8/10 | 3297 days | 50% |
| Gloria | 10/10 | 3297 days | 51% |
| Liah Sun | 10/10 | 3297 days | 51% |
| Rick Andres | 10/10 | 3297 days | 51% |
| Monica Francia | 10/10 | 3339 days | 49% |
| Lori Nicole Brackbill | 10/10 | 3356 days | 48% |
| Pim Vermerris | 8/10 | 3356 days | 47% |
| Christian Schaefer | 8/10 | 3356 days | 47% |
| May | 10/10 | 3400 days | 46% |
| Kat | 8/10 | 3400 days | 45% |
| Claudia Klinge | 10/10 | 3427 days | 45% |
| Heidi Newnham | 10/10 | 3631 days | 35% |
| Chantal Compagner | 7/10 | 3636 days | 32% |
| Bas Marinus | 8/10 | 3647 days | 34% |
| Michael Busching | 10/10 | 3651 days | 34% |
| Carsten Purschke | 6/10 | 3662 days | 29% |
| Chris Hamnett | 9/10 | 3662 days | 33% |
| ANDREY ABLAMUNETS | 5/10 | 3663 days | 25% |
| Esther Deloure | 5/10 | 3663 days | 25% |
| Aaron Stalley | 6/10 | 3671 days | 29% |
| THOMAS TARTARY | 8/10 | 3692 days | 32% |
| Ives van Neck | 10/10 | 3692 days | 32% |
| Leanna Wyer | 9/10 | 3699 days | 32% |
| Elisabeth Grabner | 8/10 | 3710 days | 31% |
| Stefanie Giese | 8/10 | 3712 days | 31% |
| Lena Seelert | 4/10 | 3723 days | 20% |
| Eline Meijer | 9/10 | 3735 days | 30% |
| Julia Martin | 8/10 | 3739 days | 29% |
| Anika and Mike | 8/10 | 3750 days | 29% |
| Howard Lockhart | 9/10 | 3783 days | 28% |
| Charles Aubry | 8/10 | 4051 days | 15% |
| Martin Kroek | 9/10 | 4063 days | 14% |
| Raita | 9/10 | 4120 days | 12% |
| Polly Rider | 8/10 | 4123 days | 12% |
| Simon Mehlmann | 8/10 | 4371 days | 0% |
| Carolin Siegert | 8/10 | 4371 days | 0% |
| Christopher Buch Madsen | 7/10 | 4389 days | 22% |
| Nina Helmling | 10/10 | 4392 days | 24% |
| Anna Sternberg | 9/10 | 4395 days | 24% |
| Mara | 7/10 | 4396 days | 22% |
| Janne Hansen | 10/10 | 4402 days | 24% |
| Dana | 9/10 | 4412 days | 24% |
| Lena Jensen | 8/10 | 4429 days | 23% |
| Aude Moulin | 6/10 | 4435 days | 20% |
| Ludvig Fagerstrom | 8/10 | 4441 days | 23% |
| Johanna Bak | 7/10 | 4441 days | 22% |
| Fabian Lee | 7/10 | 4452 days | 22% |
| Bertrand Gilles | 6/10 | 4741 days | 20% |
| Supiot Zudovic | 9/10 | 4741 days | 24% |
| Lisa | 8/10 | 4743 days | 23% |
| Rampon | 9/10 | 4746 days | 24% |
| Debiesse | 7/10 | 4747 days | 22% |
| Mo Downes | 5/10 | 4773 days | 18% |
| Markus Braun | 10/10 | 4818 days | 24% |
| Bene | 9/10 | 4835 days | 24% |
| Aurelie Morin | 8/10 | 4840 days | 23% |
| Andreas and Christine and Nora Busch | 7/10 | 4848 days | 22% |
| Simon_J | 10/10 | 4849 days | 24% |
| jooj | 1/10 | 4849 days | 9% |
| S B | 4/10 | 4849 days | 15% |
| W_Cameron | 1/10 | 4971 days | 9% |
| Jurgen Joyce | 6/10 | 5116 days | 20% |
| J Jmal | 6/10 | 5120 days | 20% |
| Nicholas Prakenhammar | 7/10 | 5137 days | 22% |
| Margaret Wendell | 10/10 | 5151 days | 24% |
| Johan | 8/10 | 5151 days | 23% |
| Roberto Hallblom | 8/10 | 5151 days | 23% |
| Therese | 8/10 | 5151 days | 23% |
| Mesa Anderson | 10/10 | 5153 days | 24% |
| schmechf | 6/10 | 5184 days | 20% |
| matta | 2/10 | 5184 days | 11% |
| Lefty | 10/10 | 5184 days | 24% |
| estatemanager1 | 10/10 | 5215 days | 24% |
| Debby | 10/10 | 5306 days | 24% |
| Nong | 10/10 | 5306 days | 24% |
| Karin & Bastiaan | 6/10 | 5454 days | 20% |
| Dogoneit | 9/10 | 5459 days | 24% |
| Markus | 6/10 | 5462 days | 20% |
| Adi Leheucel | 9/10 | 5471 days | 24% |
| Marian | 9/10 | 5476 days | 24% |
| Amanda Neall | 9/10 | 5482 days | 24% |
| Emma Ducat | 10/10 | 5490 days | 24% |
| Mirka Tinterova | 8/10 | 5492 days | 23% |
| Mark | 7/10 | 5497 days | 22% |
| Frank Lehe | 6/10 | 5503 days | 20% |
| Arne Kiesbye | 7/10 | 5504 days | 22% |
| Canille Lechat | 7/10 | 5507 days | 22% |
| Daniela Seibel | 10/10 | 5510 days | 24% |
| Jean-Paul Le Clair | 8/10 | 5512 days | 23% |
| Ashleigh Buckley | 8/10 | 5518 days | 23% |
| David Boyle | 7/10 | 5518 days | 22% |
| JaneWiltshire | 10/10 | 5518 days | 24% |
| OhWhatAFamily | 10/10 | 5518 days | 24% |
| TheBigLebowski | 10/10 | 5549 days | 24% |
| HoBerg | 1/10 | 5580 days | 9% |
| JudyandAndre | 10/10 | 5580 days | 24% |
| Antoine Del | 8/10 | 5845 days | 23% |
| S Millet | 6/10 | 5861 days | 20% |
| Gail Mckinstry | 8/10 | 5861 days | 23% |
| Jan Kuenzel | 8/10 | 5861 days | 23% |
| Hans de Rijk | 8/10 | 5865 days | 23% |
| Johan | 8/10 | 5865 days | 23% |
| Sue | 9/10 | 5868 days | 24% |
| Mark Marg | 8/10 | 5882 days | 23% |
| sanneb1 | 8/10 | 5930 days | 23% |
| jameswhite | 8/10 | 5937 days | 23% |
| lund | 2/10 | 5945 days | 11% |
| Bas van Schagen | 7/10 | 5952 days | 22% |
| Chris Leach | 7/10 | 5952 days | 22% |
| Jenny Davies | 8/10 | 5955 days | 23% |
| Kitty | 9/10 | 6206 days | 24% |
| CornelissenS | 9/10 | 6206 days | 24% |
| Wouter Muller | 7/10 | 6212 days | 22% |
| DavidMurray | 7/10 | 6223 days | 22% |
| Wilco | 7/10 | 6251 days | 22% |
| Oliver | 7/10 | 6253 days | 22% |
| Filippo | 8/10 | 6257 days | 23% |
| Sofie | 9/10 | 6306 days | 24% |
| Benjamin Throk | 9/10 | 6568 days | 24% |
| Bauer | 10/10 | 6587 days | 24% |
| Walker | 7/10 | 6637 days | 22% |
| Wouter Ewalts | 7/10 | 6671 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
4.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.