Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 1831 days | 87% |
| Harshal Patil | 10/10 | 1862 days | 100% |
| Glendha Kreutzer | 10/10 | 1862 days | 100% |
| Pamela Johnson | 9/10 | 1862 days | 99% |
| Arturo Yague | 7/10 | 1862 days | 93% |
| Jordi Marin | 3/10 | 1862 days | 54% |
| Nurit Klinghoffer | 5/10 | 2168 days | 67% |
| Tomas Muller | 9/10 | 2168 days | 87% |
| Beth | 9/10 | 2196 days | 86% |
| Sivan Redel | 9/10 | 2288 days | 82% |
| KIHYUN YOU | 10/10 | 2592 days | 71% |
| Violet | 8/10 | 2592 days | 70% |
| Tim Struessmann | 8/10 | 2897 days | 58% |
| Gloria | 10/10 | 2898 days | 59% |
| Liah Sun | 10/10 | 2898 days | 59% |
| Rick Andres | 10/10 | 2898 days | 59% |
| Monica Francia | 10/10 | 2939 days | 57% |
| Lori Nicole Brackbill | 10/10 | 2957 days | 56% |
| Pim Vermerris | 8/10 | 2957 days | 55% |
| Christian Schaefer | 8/10 | 2957 days | 55% |
| May | 10/10 | 3000 days | 55% |
| Kat | 8/10 | 3000 days | 54% |
| Claudia Klinge | 10/10 | 3027 days | 54% |
| Heidi Newnham | 10/10 | 3232 days | 45% |
| Chantal Compagner | 7/10 | 3236 days | 42% |
| Bas Marinus | 8/10 | 3247 days | 44% |
| Michael Busching | 10/10 | 3251 days | 45% |
| Carsten Purschke | 6/10 | 3263 days | 38% |
| Chris Hamnett | 9/10 | 3263 days | 44% |
| ANDREY ABLAMUNETS | 5/10 | 3263 days | 34% |
| Esther Deloure | 5/10 | 3263 days | 34% |
| Aaron Stalley | 6/10 | 3271 days | 38% |
| THOMAS TARTARY | 8/10 | 3292 days | 42% |
| Ives van Neck | 10/10 | 3292 days | 43% |
| Leanna Wyer | 9/10 | 3299 days | 42% |
| Elisabeth Grabner | 8/10 | 3310 days | 42% |
| Stefanie Giese | 8/10 | 3312 days | 41% |
| Lena Seelert | 4/10 | 3323 days | 27% |
| Eline Meijer | 9/10 | 3335 days | 41% |
| Julia Martin | 8/10 | 3339 days | 40% |
| Anika and Mike | 8/10 | 3350 days | 40% |
| Howard Lockhart | 9/10 | 3384 days | 39% |
| Charles Aubry | 8/10 | 3651 days | 28% |
| Martin Kroek | 9/10 | 3663 days | 28% |
| Raita | 9/10 | 3720 days | 26% |
| Polly Rider | 8/10 | 3723 days | 25% |
| Simon Mehlmann | 8/10 | 3971 days | 16% |
| Carolin Siegert | 8/10 | 3971 days | 16% |
| Christopher Buch Madsen | 7/10 | 3989 days | 14% |
| Nina Helmling | 10/10 | 3992 days | 15% |
| Anna Sternberg | 9/10 | 3995 days | 15% |
| Mara | 7/10 | 3996 days | 14% |
| Janne Hansen | 10/10 | 4002 days | 15% |
| Dana | 9/10 | 4012 days | 14% |
| Lena Jensen | 8/10 | 4029 days | 13% |
| Aude Moulin | 6/10 | 4035 days | 12% |
| Ludvig Fagerstrom | 8/10 | 4041 days | 13% |
| Johanna Bak | 7/10 | 4041 days | 12% |
| Fabian Lee | 7/10 | 4052 days | 12% |
| Bertrand Gilles | 6/10 | 4341 days | 1% |
| Supiot Zudovic | 9/10 | 4341 days | 1% |
| Lisa | 8/10 | 4343 days | 1% |
| Rampon | 9/10 | 4346 days | 1% |
| Debiesse | 7/10 | 4347 days | 1% |
| Mo Downes | 5/10 | 4373 days | 0% |
| Markus Braun | 10/10 | 4418 days | 20% |
| Bene | 9/10 | 4435 days | 20% |
| Aurelie Morin | 8/10 | 4440 days | 20% |
| Andreas and Christine and Nora Busch | 7/10 | 4448 days | 19% |
| Simon_J | 10/10 | 4449 days | 20% |
| jooj | 1/10 | 4449 days | 8% |
| S B | 4/10 | 4449 days | 13% |
| W_Cameron | 1/10 | 4571 days | 8% |
| Jurgen Joyce | 6/10 | 4716 days | 17% |
| J Jmal | 6/10 | 4720 days | 17% |
| Nicholas Prakenhammar | 7/10 | 4737 days | 19% |
| Margaret Wendell | 10/10 | 4751 days | 20% |
| Johan | 8/10 | 4751 days | 20% |
| Roberto Hallblom | 8/10 | 4751 days | 20% |
| Therese | 8/10 | 4751 days | 20% |
| Mesa Anderson | 10/10 | 4753 days | 20% |
| schmechf | 6/10 | 4784 days | 17% |
| matta | 2/10 | 4784 days | 9% |
| Lefty | 10/10 | 4784 days | 20% |
| estatemanager1 | 10/10 | 4815 days | 20% |
| Debby | 10/10 | 4906 days | 20% |
| Nong | 10/10 | 4906 days | 20% |
| Karin & Bastiaan | 6/10 | 5054 days | 17% |
| Dogoneit | 9/10 | 5059 days | 20% |
| Markus | 6/10 | 5062 days | 17% |
| Adi Leheucel | 9/10 | 5071 days | 20% |
| Marian | 9/10 | 5076 days | 20% |
| Amanda Neall | 9/10 | 5082 days | 20% |
| Emma Ducat | 10/10 | 5090 days | 20% |
| Mirka Tinterova | 8/10 | 5092 days | 20% |
| Mark | 7/10 | 5097 days | 19% |
| Frank Lehe | 6/10 | 5103 days | 17% |
| Arne Kiesbye | 7/10 | 5104 days | 19% |
| Canille Lechat | 7/10 | 5107 days | 19% |
| Daniela Seibel | 10/10 | 5110 days | 20% |
| Jean-Paul Le Clair | 8/10 | 5112 days | 20% |
| Ashleigh Buckley | 8/10 | 5118 days | 20% |
| David Boyle | 7/10 | 5118 days | 19% |
| JaneWiltshire | 10/10 | 5118 days | 20% |
| OhWhatAFamily | 10/10 | 5118 days | 20% |
| TheBigLebowski | 10/10 | 5149 days | 20% |
| HoBerg | 1/10 | 5180 days | 8% |
| JudyandAndre | 10/10 | 5180 days | 20% |
| Antoine Del | 8/10 | 5445 days | 20% |
| S Millet | 6/10 | 5461 days | 17% |
| Gail Mckinstry | 8/10 | 5461 days | 20% |
| Jan Kuenzel | 8/10 | 5461 days | 20% |
| Hans de Rijk | 8/10 | 5465 days | 20% |
| Johan | 8/10 | 5465 days | 20% |
| Sue | 9/10 | 5468 days | 20% |
| Mark Marg | 8/10 | 5482 days | 20% |
| sanneb1 | 8/10 | 5530 days | 20% |
| jameswhite | 8/10 | 5537 days | 20% |
| lund | 2/10 | 5545 days | 9% |
| Bas van Schagen | 7/10 | 5552 days | 19% |
| Chris Leach | 7/10 | 5552 days | 19% |
| Jenny Davies | 8/10 | 5555 days | 20% |
| Kitty | 9/10 | 5806 days | 20% |
| CornelissenS | 9/10 | 5806 days | 20% |
| Wouter Muller | 7/10 | 5813 days | 19% |
| DavidMurray | 7/10 | 5823 days | 19% |
| Wilco | 7/10 | 5852 days | 19% |
| Oliver | 7/10 | 5854 days | 19% |
| Filippo | 8/10 | 5858 days | 20% |
| Sofie | 9/10 | 5907 days | 20% |
| Benjamin Throk | 9/10 | 6168 days | 20% |
| Bauer | 10/10 | 6187 days | 20% |
| Walker | 7/10 | 6237 days | 19% |
| Wouter Ewalts | 7/10 | 6271 days | 19% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
4.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.