Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skippers Canyon Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skippers Canyon Jet
Valid Reviews
64 Valid Reviews
The Skippers Canyon Jet experience has a total of 65 reviews. There are 64 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 64 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
44% |
| 9/10 | 23 |
|
36% |
| 8/10 | 10 |
|
16% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.72% Average
The raw data average (mean) for all the Skippers Canyon Jet valid reviews is 91.72% and is based on 64 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
40 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 64 valid reviews, the experience has 40 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 40 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
25% |
| 9/10 | 17 |
|
43% |
| 8/10 | 10 |
|
25% |
| 7/10 | 2 |
|
5% |
| 6/10 | 1 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.25% Average
The raw data average (mean) for all the Skippers Canyon Jet face-to-face reviews is 88.25% and is based on 40 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Tomas Lloyd | 8/10 | 3311 days | 100% |
| Cameron Jeal | 7/10 | 3387 days | 80% |
| Frans Derks | 9/10 | 4478 days | 11% |
| Jenben | 10/10 | 4515 days | 12% |
| Esther Goh | 9/10 | 4698 days | 11% |
| Eltel | 10/10 | 4729 days | 12% |
| Green UK | 6/10 | 4741 days | 0% |
| Robin Sable | 10/10 | 4741 days | 12% |
| DJohnson | 9/10 | 4941 days | 11% |
| Prideaux | 9/10 | 5105 days | 11% |
| Ray Banham | 9/10 | 5106 days | 11% |
| Sophia Kelly | 10/10 | 5110 days | 12% |
| Werner and Rita | 9/10 | 5110 days | 11% |
| Tom Bushell | 9/10 | 5110 days | 11% |
| John Cullin | 10/10 | 5116 days | 12% |
| Victoria Boolsen | 9/10 | 5118 days | 11% |
| Adam Duus-Boolsen | 8/10 | 5118 days | 10% |
| Laura Leigh | 8/10 | 5119 days | 10% |
| Brian Lind | 9/10 | 5141 days | 11% |
| Sarraute | 9/10 | 5146 days | 11% |
| Gillian de Vries | 8/10 | 5147 days | 10% |
| H Schepers | 8/10 | 5150 days | 10% |
| Hee Min Kang | 9/10 | 5151 days | 11% |
| sezybee | 10/10 | 5337 days | 12% |
| jewelz | 10/10 | 5337 days | 12% |
| Keita-Karen Buchanan | 8/10 | 5477 days | 10% |
| David B | 8/10 | 5486 days | 10% |
| Yssel de Schepper | 10/10 | 5497 days | 12% |
| Janny Meerdinnk Veldboow | 8/10 | 5497 days | 10% |
| Bert Tonwen | 10/10 | 5500 days | 12% |
| Ian E | 9/10 | 5515 days | 11% |
| Wildtime | 10/10 | 5550 days | 12% |
| Jillian | 10/10 | 5550 days | 12% |
| TomL | 10/10 | 5611 days | 12% |
| rincoln | 10/10 | 5611 days | 12% |
| Edward Bugg | 10/10 | 5642 days | 12% |
| Suzanne | 10/10 | 5642 days | 12% |
| EllieMiller | 10/10 | 5642 days | 12% |
| JosephF | 10/10 | 5763 days | 12% |
| tinkerbe11 | 9/10 | 5825 days | 11% |
| mikestep | 10/10 | 5825 days | 12% |
| kymberlyw | 10/10 | 5826 days | 12% |
| Edcan | 10/10 | 5843 days | 12% |
| Doll | 9/10 | 5848 days | 11% |
| Rob | 8/10 | 5848 days | 10% |
| TammyH | 8/10 | 5851 days | 10% |
| Brian | 9/10 | 5865 days | 11% |
| Dean Rodick | 10/10 | 5945 days | 12% |
| shelly milne | 9/10 | 6019 days | 11% |
| Richard Ebbett | 9/10 | 6019 days | 11% |
| Jennie | 7/10 | 6031 days | 6% |
| famlou | 10/10 | 6040 days | 12% |
| Martha | 9/10 | 6040 days | 11% |
| Thomas Bachmann | 10/10 | 6073 days | 12% |
| Brian | 9/10 | 6073 days | 11% |
| Nigel McArthur | 10/10 | 6106 days | 12% |
| sukmi | 10/10 | 6141 days | 12% |
| Rhys Howell | 10/10 | 6158 days | 12% |
| Anke Bohrer | 10/10 | 6171 days | 12% |
| Rob and Dorothy | 9/10 | 6195 days | 11% |
| jahirst | 9/10 | 6206 days | 11% |
| Paula Curtis | 10/10 | 6229 days | 12% |
| Kelly | 9/10 | 6229 days | 11% |
| Wendy Williams | 9/10 | 6317 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skippers Canyon Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.01% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Skippers Canyon Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skippers Canyon Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.95% |
| 198 | -3.97% |
| 199 | -3.99% |
| 200 | -4.01% |
| 201 | -4.03% |
| 202 | -4.05% |
| 203 | -4.07% |
| … | … |
Balancing Adjustment
1.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.