Purchased a voucher via GrabOne as a gift for a family member who was visiting from abroad.

Prior to purchasing the voucher, called the company and enquired regarding availability over the time they would be in Auckland (total of 7 days) and they had space we purchased and booked. Unfortunately weather was not on our side and conditions were not suitable for all 7 days - we still kept our plans flexible and called up every morning just in case we could dive but it was not possible. At the end of this period we were flying to South Island and voucher expiry was before our return.

Skydive Ballistic Blondes initially refused to reschedule or refund even though weather conditions were completely out of our control - their argument was they had good weather conditions forecast the following week and availability so they do not need to extend or refund. No consideration that we were not available on that week.

They did eventually agree to extend (initially asking us to double our payment then stating the voucher was sufficient) but we were all leaving the country and would not have been able to travel to Whangarei.

Eventually disputed via GrabOne who agreed we did allow sufficient time to do the activity and it was out of out control. They managed to secure us a refund but it took a while as Skydive Ballistic Blondes kept refusing it.

Would not recommend the Whangarei branch to anyone - mostly spoke to Kelly who was extremely abrupt, rude and had no consideration for customers' circumstances.

Reviewed over 10 years ago and experienced in March 2014