Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Beachcomber Fun Cruises.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Beachcomber Fun Cruises

Valid Reviews

80 Valid Reviews

The Beachcomber Fun Cruises experience has a total of 87 reviews. There are 80 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 80 valid reviews:

Rating Count Percentage
10/10 22
28%
9/10 31
39%
8/10 19
24%
7/10 4
5%
6/10 3
4%
5/10 0
0%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

87.63% Average

The raw data average (mean) for all the Beachcomber Fun Cruises valid reviews is 87.63% and is based on 80 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

66 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 80 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 66 face-to-face reviews:

Rating Count Percentage
10/10 12
18%
9/10 29
44%
8/10 17
26%
7/10 4
6%
6/10 3
5%
5/10 0
0%
4/10 1
2%
3/10 0
0%
2/10 0
0%
1/10 0
0%

85.91% Average

The raw data average (mean) for all the Beachcomber Fun Cruises face-to-face reviews is 85.91% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.60%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Janene van der Hulst 10/10 44 days 100%
Walker 8/10 2914 days 3%
Joanna and Shaun 8/10 3312 days 2%
Pekka and Jonna 9/10 3322 days 2%
Brita Topp 10/10 3972 days 1%
Claire Jenkins 10/10 3972 days 1%
Erik Nestlez 9/10 3986 days 1%
Sanne Meijer 9/10 3986 days 1%
Jenny Finch 9/10 3999 days 1%
Ian Garner 6/10 4016 days 1%
Benjamin 9/10 4030 days 1%
Moulou Ludonvic 9/10 4067 days 1%
Goran Strahle 9/10 4067 days 1%
Karin Strahle 9/10 4067 days 1%
Mark Wiggington 9/10 4331 days 0%
Katharina 9/10 4355 days 0%
Jackie and Brian 10/10 4450 days 1%
Megan Child 9/10 4475 days 1%
Carly Braddock 8/10 4722 days 1%
D R Valentine 10/10 4756 days 1%
Henriette Haugan 8/10 4775 days 1%
Edward Marhi 7/10 5065 days 1%
Ken Jones 8/10 5074 days 1%
Desma Frampton 10/10 5081 days 1%
Sue Top 9/10 5086 days 1%
Beth and Daisy 6/10 5087 days 1%
Jacob Nube 8/10 5095 days 1%
Simon Vickers 10/10 5098 days 1%
Strieson 9/10 5100 days 1%
Thelia Beament 10/10 5102 days 1%
Callum Sibbald 8/10 5103 days 1%
Gerd Pagel 9/10 5112 days 1%
Jill Dean 9/10 5114 days 1%
Faucon 8/10 5114 days 1%
Olivia Carvill 8/10 5115 days 1%
Ross Hughes 7/10 5118 days 1%
Roger Lows 10/10 5118 days 1%
Jenny & Barry Sleeman 9/10 5120 days 1%
Liz Dolman 8/10 5122 days 1%
Liebl 8/10 5124 days 1%
Fred West 9/10 5126 days 1%
dollimyxture 10/10 5189 days 1%
allesca 10/10 5219 days 1%
Lizzie 8/10 5219 days 1%
HarryHaz 10/10 5280 days 1%
ally freesrom 10/10 5311 days 1%
Deidre Graham 10/10 5433 days 1%
Don & Geraldine 9/10 5439 days 1%
Ed & Pat Mitchell 10/10 5472 days 1%
Ivo Braakhuis 6/10 5472 days 1%
Dieter Groscurth 9/10 5474 days 1%
joe Reibli 8/10 5489 days 1%
Otto 9/10 5491 days 1%
Marian Demients-deJongh 9/10 5505 days 1%
Heino keyssler 9/10 5512 days 1%
mikeel 9/10 5538 days 1%
Werner Zuis 9/10 5539 days 1%
Wendy Astro 10/10 5554 days 1%
Bernard Misfud 9/10 5565 days 1%
Hansjoerg Ehrmann 8/10 5565 days 1%
miniappleses 8/10 5615 days 1%
Gustave Badeau 10/10 5615 days 1%
mich1 9/10 5645 days 1%
Andrew Biddle 8/10 5800 days 1%
ZimmermannA 9/10 5807 days 1%
AmyBarrett 10/10 5814 days 1%
WiebkeS 9/10 5814 days 1%
Falk 10/10 5814 days 1%
GeraldMcNamora 10/10 5814 days 1%
Elinor Wajngot 9/10 5820 days 1%
Hannes Ockerman 4/10 5821 days 1%
CarolF 10/10 5833 days 1%
Salick 7/10 5862 days 1%
Cindy 8/10 5911 days 1%
Karen C 9/10 6129 days 1%
Kristin 10/10 6174 days 1%
Claas 8/10 6211 days 1%
Christine 7/10 6212 days 1%
Margaret 9/10 6275 days 1%
Andreas 8/10 6524 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Beachcomber Fun Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.54% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Beachcomber Fun Cruises experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Beachcomber Fun Cruises experience has been adjusted for 26 days. Adjustments are according to the following table.

Days Adjustment
23 -0.48%
24 -0.50%
25 -0.52%
26 -0.54%
27 -0.56%
28 -0.58%
29 -0.60%

Balancing Adjustment

0.53% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

95%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.