Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington Cable Car.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington Cable Car
Valid Reviews
112 Valid Reviews
The Wellington Cable Car experience has a total of 112 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
15% |
| 9/10 | 16 |
|
14% |
| 8/10 | 22 |
|
20% |
| 7/10 | 26 |
|
23% |
| 6/10 | 11 |
|
10% |
| 5/10 | 10 |
|
9% |
| 4/10 | 3 |
|
3% |
| 3/10 | 4 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
72.86% Average
The raw data average (mean) for all the Wellington Cable Car valid reviews is 72.86% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
13% |
| 9/10 | 16 |
|
17% |
| 8/10 | 17 |
|
18% |
| 7/10 | 23 |
|
24% |
| 6/10 | 9 |
|
9% |
| 5/10 | 10 |
|
10% |
| 4/10 | 3 |
|
3% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
71.88% Average
The raw data average (mean) for all the Wellington Cable Car face-to-face reviews is 71.88% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jeny Smolders | 7/10 | 2974 days | 100% |
| Gielis and Anne | 8/10 | 3218 days | 87% |
| Vermeulen | 9/10 | 3228 days | 87% |
| Sandra Webb | 10/10 | 3229 days | 88% |
| Anders Frank | 9/10 | 3250 days | 85% |
| Mark | 5/10 | 3262 days | 64% |
| Kimberley Gardien | 7/10 | 3263 days | 79% |
| Jet Henmans | 8/10 | 3299 days | 81% |
| Colin George | 10/10 | 3300 days | 82% |
| Frank Bien | 7/10 | 3302 days | 76% |
| Megan Telford | 8/10 | 3308 days | 80% |
| Stuart | 7/10 | 3308 days | 76% |
| David Santos | 6/10 | 3310 days | 70% |
| Sabrina and Hannes | 9/10 | 3328 days | 79% |
| Basia Mikozatorak | 8/10 | 3328 days | 78% |
| Heidi Hipp | 10/10 | 3552 days | 63% |
| Chloe and Guillame | 7/10 | 3567 days | 57% |
| Sebastiaan | 8/10 | 3568 days | 60% |
| Sybille | 8/10 | 3569 days | 60% |
| Marine | 7/10 | 3570 days | 57% |
| Pat Dye | 7/10 | 3574 days | 56% |
| Florian Bisault | 6/10 | 3578 days | 52% |
| Adam Pulkrabek | 5/10 | 3581 days | 45% |
| Chris Cullen | 6/10 | 3587 days | 51% |
| Louise Boje | 10/10 | 3593 days | 59% |
| Petra Fragner | 7/10 | 3593 days | 55% |
| Joel Papak | 7/10 | 3598 days | 55% |
| Johannes | 8/10 | 3601 days | 57% |
| Alexandra Nagelu | 9/10 | 3606 days | 58% |
| Florent Callet | 1/10 | 3608 days | 22% |
| Cindy Rizzo | 6/10 | 3608 days | 50% |
| Ulli | 10/10 | 3611 days | 58% |
| Stella and Merle | 7/10 | 3613 days | 54% |
| Christine Schtenker | 6/10 | 3613 days | 49% |
| Lisa Kalkert | 6/10 | 3616 days | 49% |
| Philip Piel | 5/10 | 3616 days | 43% |
| Nils Kissel | 10/10 | 3616 days | 58% |
| Mikkel Pallesen | 5/10 | 3617 days | 43% |
| Melissa Fuster | 5/10 | 3618 days | 43% |
| Iris Kerbler | 5/10 | 3621 days | 43% |
| Lara Baetz | 8/10 | 3632 days | 55% |
| Annika Oldenburger | 5/10 | 3648 days | 41% |
| Daria and Annika | 6/10 | 3649 days | 47% |
| Marc | 7/10 | 3651 days | 51% |
| Markus Wabing | 8/10 | 3668 days | 52% |
| hendrik king | 3/10 | 3698 days | 27% |
| Laura and Marie | 2/10 | 3994 days | 12% |
| Carolin Siegert | 9/10 | 4285 days | 5% |
| Hirsch Svenja | 9/10 | 4311 days | 3% |
| Mahr Svenja | 7/10 | 4311 days | 3% |
| Friederike Kranzin | 1/10 | 4315 days | 0% |
| Roy Matthieu | 6/10 | 4319 days | 2% |
| Cindy Benayoum | 4/10 | 4319 days | 1% |
| Bernhard Fulterer | 7/10 | 4324 days | 2% |
| I LOVE NZ | 6/10 | 4489 days | 32% |
| Julian Roots | 8/10 | 4673 days | 37% |
| Kathy Arthurs | 8/10 | 4673 days | 37% |
| Hans | 9/10 | 4753 days | 37% |
| Anne and John | 9/10 | 4762 days | 37% |
| Diana Allan | 9/10 | 5054 days | 37% |
| Lepied | 7/10 | 5054 days | 35% |
| Andy & Lynnie Nevin | 9/10 | 5061 days | 37% |
| Lotte Foged | 7/10 | 5065 days | 35% |
| CMJ | 7/10 | 5098 days | 35% |
| Curry | 7/10 | 5141 days | 35% |
| Jon_and_Family | 10/10 | 5373 days | 38% |
| Nicola Thackray | 10/10 | 5391 days | 38% |
| Wheeler | 10/10 | 5393 days | 38% |
| Omar Candon | 3/10 | 5405 days | 20% |
| Matthew Franklin | 7/10 | 5406 days | 35% |
| Markus Richert | 8/10 | 5426 days | 37% |
| Gea Middelbos | 5/10 | 5701 days | 28% |
| Remro | 4/10 | 5757 days | 24% |
| Pieter Middeldorp | 3/10 | 5765 days | 20% |
| Frans N | 10/10 | 5777 days | 38% |
| Bo Moenstead | 9/10 | 5806 days | 37% |
| Ann Grandchamp | 8/10 | 5811 days | 37% |
| Beute Hjel | 7/10 | 5813 days | 35% |
| Anne Ford | 8/10 | 5861 days | 37% |
| Miranda | 7/10 | 5981 days | 35% |
| monniere | 6/10 | 6013 days | 32% |
| DustyLaptop | 7/10 | 6042 days | 35% |
| BVanW | 4/10 | 6095 days | 24% |
| BrunoG | 8/10 | 6121 days | 37% |
| Craig | 7/10 | 6122 days | 35% |
| Tony | 7/10 | 6151 days | 35% |
| James | 5/10 | 6153 days | 28% |
| Claire | 8/10 | 6188 days | 37% |
| Maggie | 9/10 | 6221 days | 37% |
| Patricia | 9/10 | 6224 days | 37% |
| Katja | 9/10 | 6309 days | 37% |
| Peddy | 10/10 | 6332 days | 38% |
| Bronagh Mcartan | 8/10 | 6351 days | 37% |
| Carmen | 10/10 | 6355 days | 38% |
| Dave | 8/10 | 6362 days | 37% |
| Liz Brown | 10/10 | 6439 days | 38% |
| Amy Clark | 7/10 | 6474 days | 35% |
| Toby | 7/10 | 6475 days | 35% |
| Kerstin Brantryd | 9/10 | 6490 days | 37% |
| Leo | 10/10 | 6495 days | 38% |
| Nancy Dol | 8/10 | 6500 days | 37% |
| Christian Schwerdt | 3/10 | 6504 days | 20% |
| Carmen Dolny | 8/10 | 6504 days | 37% |
| Jim Curley | 10/10 | 6515 days | 38% |
| Bill Lambert | 9/10 | 6519 days | 37% |
| Bex | 8/10 | 6530 days | 37% |
| Fred | 5/10 | 6550 days | 28% |
| purplekat99 | 10/10 | 6559 days | 38% |
| Jessica Callen | 7/10 | 6705 days | 35% |
| Elaine | 6/10 | 6824 days | 32% |
| Daniel | 8/10 | 6829 days | 37% |
| Petra | 10/10 | 6843 days | 38% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wellington Cable Car experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Wellington Cable Car experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wellington Cable Car experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
5.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.