Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Driving Creek Railway & Potteries.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Driving Creek Railway & Potteries
Valid Reviews
92 Valid Reviews
The Driving Creek Railway & Potteries experience has a total of 93 reviews. There are 92 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 92 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
34% |
| 9/10 | 20 |
|
22% |
| 8/10 | 25 |
|
27% |
| 7/10 | 8 |
|
9% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.11% Average
The raw data average (mean) for all the Driving Creek Railway & Potteries valid reviews is 85.11% and is based on 92 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 92 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
33% |
| 9/10 | 18 |
|
22% |
| 8/10 | 22 |
|
27% |
| 7/10 | 7 |
|
9% |
| 6/10 | 1 |
|
1% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.06% Average
The raw data average (mean) for all the Driving Creek Railway & Potteries face-to-face reviews is 85.06% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Richard Webb | 10/10 | 2945 days | 100% |
| Colin George | 10/10 | 2995 days | 96% |
| Vanuxem | 3/10 | 3242 days | 43% |
| Camilla Geert | 5/10 | 3252 days | 60% |
| Manibod Vannaphone | 8/10 | 3269 days | 76% |
| Stephan Friedrich | 10/10 | 3289 days | 76% |
| Frank | 8/10 | 3301 days | 74% |
| Tatiana Racheneau | 10/10 | 3315 days | 74% |
| Liz and Alan Weathers | 8/10 | 3675 days | 48% |
| Phil Bromby | 10/10 | 4000 days | 26% |
| Helen | 10/10 | 4003 days | 26% |
| Jonas Nielsen | 4/10 | 4009 days | 16% |
| Karel | 9/10 | 4019 days | 24% |
| FlyingKiwiGirl | 8/10 | 4368 days | 0% |
| Emmanuel Tedeschi | 7/10 | 4370 days | 0% |
| Soren and Inelase Lindhardbell | 10/10 | 4440 days | 35% |
| Soren and Inelase Lindhardbell | 10/10 | 4440 days | 35% |
| Marian | 8/10 | 4460 days | 34% |
| Jonathan Tuthill | 10/10 | 4718 days | 35% |
| Goran Backlund | 8/10 | 4718 days | 34% |
| Burkard Fabu | 10/10 | 4725 days | 35% |
| Susanne A | 10/10 | 4730 days | 35% |
| Peter Hart | 8/10 | 4730 days | 34% |
| Johann Maier | 10/10 | 4746 days | 35% |
| pamr | 10/10 | 4746 days | 35% |
| Colin Philpott | 9/10 | 4755 days | 35% |
| John Reynolds | 9/10 | 4757 days | 35% |
| R Laurysen | 7/10 | 4759 days | 33% |
| Mike1952 | 8/10 | 4762 days | 34% |
| Fred Saunders | 10/10 | 4788 days | 35% |
| Vbeirne | 9/10 | 4793 days | 35% |
| hendrik king | 7/10 | 4824 days | 33% |
| Andreas & Sonja | 8/10 | 4840 days | 34% |
| Anders Rathleff | 8/10 | 4840 days | 34% |
| R & M Willows | 10/10 | 4841 days | 35% |
| Schroeder | 9/10 | 5087 days | 35% |
| Jackie MacRostie | 9/10 | 5089 days | 35% |
| Krabbe | 8/10 | 5090 days | 34% |
| Diete Rokosch | 10/10 | 5100 days | 35% |
| Mirka Tinterova | 10/10 | 5101 days | 35% |
| J Blake | 9/10 | 5103 days | 35% |
| Pieter | 8/10 | 5104 days | 34% |
| George Lepple | 10/10 | 5457 days | 35% |
| Mr and Mrs Scott | 5/10 | 5464 days | 27% |
| Tony Killingray | 9/10 | 5467 days | 35% |
| Heike Pless | 10/10 | 5473 days | 35% |
| Ronja Op | 4/10 | 5488 days | 23% |
| Carol Dale | 9/10 | 5490 days | 35% |
| Carolina Gonzalez | 9/10 | 5490 days | 35% |
| Ines Diana | 10/10 | 5491 days | 35% |
| asiacritics | 8/10 | 5554 days | 34% |
| Anita de Boer | 9/10 | 5556 days | 35% |
| dirkdev | 9/10 | 5558 days | 35% |
| Bill Nash | 9/10 | 5558 days | 35% |
| rolandop | 8/10 | 5558 days | 34% |
| Vanessa | 10/10 | 5565 days | 35% |
| Karen & Ian | 10/10 | 5565 days | 35% |
| Hennie Neeleman | 9/10 | 5566 days | 35% |
| Pieter Neeleman | 8/10 | 5566 days | 34% |
| Mareike G | 7/10 | 5566 days | 33% |
| Josie Boyle | 5/10 | 5726 days | 27% |
| Katy Boyle | 5/10 | 5726 days | 27% |
| joyceb | 10/10 | 5753 days | 35% |
| Charles Lyne | 9/10 | 5768 days | 35% |
| BouterG | 7/10 | 5794 days | 33% |
| Kaye | 10/10 | 5798 days | 35% |
| caroldarren | 10/10 | 5798 days | 35% |
| JanL | 10/10 | 5798 days | 35% |
| LandR | 10/10 | 5799 days | 35% |
| JaneM | 9/10 | 5804 days | 35% |
| Erik | 8/10 | 5821 days | 34% |
| Grimm | 9/10 | 5822 days | 35% |
| Darren Main | 10/10 | 5829 days | 35% |
| RichardE | 9/10 | 5833 days | 35% |
| CarolF | 10/10 | 5833 days | 35% |
| Ian S | 7/10 | 5847 days | 33% |
| Rona | 8/10 | 5849 days | 34% |
| Nanno | 8/10 | 5849 days | 34% |
| Miranda | 7/10 | 5875 days | 33% |
| Kirsten | 8/10 | 5911 days | 34% |
| olland | 8/10 | 5919 days | 34% |
| carl_fagan | 10/10 | 6073 days | 35% |
| Anne and Derek | 8/10 | 6190 days | 34% |
| Andria Davis | 9/10 | 6191 days | 35% |
| Richard Steward | 10/10 | 6195 days | 35% |
| Marc Hertogs | 7/10 | 6214 days | 33% |
| Seldam | 6/10 | 6246 days | 30% |
| Monika | 8/10 | 6273 days | 34% |
| Rietveld | 9/10 | 6556 days | 35% |
| beesom | 8/10 | 6564 days | 34% |
| Rolf | 8/10 | 6576 days | 34% |
| Nicole | 8/10 | 6576 days | 34% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Driving Creek Railway & Potteries experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Driving Creek Railway & Potteries experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Driving Creek Railway & Potteries experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.20% |
| 203 | -4.22% |
| … | … |
Balancing Adjustment
2.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.