Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Kauri Museum.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Kauri Museum
Valid Reviews
79 Valid Reviews
The The Kauri Museum experience has a total of 79 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 79 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
28% |
| 9/10 | 25 |
|
32% |
| 8/10 | 20 |
|
25% |
| 7/10 | 5 |
|
6% |
| 6/10 | 3 |
|
4% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.70% Average
The raw data average (mean) for all the The Kauri Museum valid reviews is 85.70% and is based on 79 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 79 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
24% |
| 9/10 | 20 |
|
32% |
| 8/10 | 16 |
|
26% |
| 7/10 | 5 |
|
8% |
| 6/10 | 3 |
|
5% |
| 5/10 | 2 |
|
3% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.68% Average
The raw data average (mean) for all the The Kauri Museum face-to-face reviews is 84.68% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.84%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Andrea Mueller | 9/10 | 3200 days | 100% |
| Evelyn Rloeh | 8/10 | 3305 days | 90% |
| Rik van der Niet | 9/10 | 3307 days | 91% |
| Michelle Smit | 9/10 | 3414 days | 82% |
| Felix Sternke | 7/10 | 3598 days | 62% |
| Jasper van den Weyde | 8/10 | 3980 days | 33% |
| Sara Clausen | 8/10 | 4305 days | 5% |
| Julia Ahrend | 5/10 | 4361 days | 0% |
| Mark Hayes | 10/10 | 4480 days | 43% |
| Sue Bahr | 10/10 | 4723 days | 43% |
| Ingrid | 7/10 | 4736 days | 40% |
| Jan Sjoerdtje | 9/10 | 4745 days | 43% |
| Leo | 9/10 | 4758 days | 43% |
| Kerstin | 8/10 | 4769 days | 42% |
| KDS_Holiday | 8/10 | 4815 days | 42% |
| Markus Frei | 9/10 | 5015 days | 43% |
| Heiner Reinecke | 9/10 | 5021 days | 43% |
| Melinda Moir | 8/10 | 5035 days | 42% |
| Martin Beuker | 8/10 | 5035 days | 42% |
| Richard Harvey | 9/10 | 5038 days | 43% |
| Frans | 7/10 | 5041 days | 40% |
| Merlyn | 8/10 | 5042 days | 42% |
| Andreas Kofod-Hansen | 6/10 | 5043 days | 37% |
| Charlotte | 9/10 | 5044 days | 43% |
| Wolfgang Beute | 10/10 | 5046 days | 43% |
| John Jacobs | 10/10 | 5086 days | 43% |
| Jack van den Nieuwendyk | 9/10 | 5131 days | 43% |
| Ron & Hannah de Reuver | 8/10 | 5134 days | 42% |
| Herman Plasman | 8/10 | 5135 days | 42% |
| Rudlinger | 10/10 | 5137 days | 43% |
| rgoodwi3 | 9/10 | 5273 days | 43% |
| Robin | 10/10 | 5334 days | 43% |
| wolfangel | 10/10 | 5364 days | 43% |
| De Groot | 9/10 | 5379 days | 43% |
| Michael Simmang | 10/10 | 5383 days | 43% |
| Krabbe | 8/10 | 5386 days | 42% |
| Amanda Neall | 10/10 | 5387 days | 43% |
| Jan Visser | 8/10 | 5395 days | 42% |
| Mirka Tinterova | 10/10 | 5397 days | 43% |
| John Allen | 9/10 | 5418 days | 43% |
| Roach | 10/10 | 5423 days | 43% |
| Matt | 8/10 | 5508 days | 42% |
| Andrew Hammond | 8/10 | 5546 days | 42% |
| Monica Askew | 10/10 | 5677 days | 43% |
| Mike Howe | 9/10 | 5699 days | 43% |
| AlisonB | 10/10 | 5729 days | 43% |
| Ivo Braakhuis | 8/10 | 5768 days | 42% |
| M and H Lunn | 9/10 | 5769 days | 43% |
| Helen Power | 9/10 | 5783 days | 43% |
| Ake Erlandsson | 10/10 | 5784 days | 43% |
| Lamb | 9/10 | 5787 days | 43% |
| snodge | 9/10 | 5788 days | 43% |
| Bernard Misfud | 9/10 | 5861 days | 43% |
| KYinNZ | 8/10 | 6003 days | 42% |
| straw64 | 5/10 | 6064 days | 33% |
| HerbertH | 8/10 | 6086 days | 42% |
| Zeeman | 9/10 | 6113 days | 43% |
| MargaretH | 10/10 | 6129 days | 43% |
| Ian S | 5/10 | 6143 days | 33% |
| Oliver | 4/10 | 6158 days | 28% |
| Kern | 10/10 | 6178 days | 43% |
| bobmcg | 9/10 | 6207 days | 43% |
| Tony | 9/10 | 6211 days | 43% |
| Liz | 9/10 | 6233 days | 43% |
| Johannes Kerner | 8/10 | 6243 days | 42% |
| Jo and Tony | 10/10 | 6486 days | 43% |
| helga | 10/10 | 6487 days | 43% |
| David Buckley | 10/10 | 6494 days | 43% |
| Nathalie Meunier | 6/10 | 6537 days | 37% |
| David | 10/10 | 6540 days | 43% |
| Lisbeth Johansson | 10/10 | 6696 days | 43% |
| Stef | 7/10 | 6804 days | 40% |
| AndiJorgensen | 10/10 | 6817 days | 43% |
| Nancy Bill | 8/10 | 6818 days | 42% |
| Shirley | 7/10 | 6818 days | 40% |
| Denise | 6/10 | 6818 days | 37% |
| Bas Marieke | 8/10 | 6835 days | 42% |
| Rietveld | 9/10 | 6852 days | 43% |
| beesom | 9/10 | 6860 days | 43% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Kauri Museum experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the The Kauri Museum experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Kauri Museum experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.