G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
253 Valid Reviews
The Sunrise Holidays experience has a total of 260 reviews. There are 253 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 253 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 193 |
|
76% |
9/10 | 43 |
|
17% |
8/10 | 13 |
|
5% |
7/10 | 2 |
|
1% |
6/10 | 0 |
|
0% |
5/10 | 1 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 1 |
|
0% |
1/10 | 0 |
|
0% |
96.52% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.52% and is based on 253 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 253 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 9 |
|
29% |
9/10 | 13 |
|
42% |
8/10 | 7 |
|
23% |
7/10 | 1 |
|
3% |
6/10 | 0 |
|
0% |
5/10 | 1 |
|
3% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
98.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Bruce Stephenson | 9/10 | 221 days | 100% |
JemmaL | 10/10 | 269 days | 100% |
COUSTEIX Guy | 10/10 | 282 days | 99% |
Henry Rudyono | 9/10 | 343 days | 96% |
William Fleszar | 10/10 | 372 days | 96% |
Patch Bonkemeyer | 10/10 | 372 days | 96% |
Jessica Holloway | 10/10 | 372 days | 96% |
Eliot | 10/10 | 403 days | 94% |
Colin Burke | 10/10 | 403 days | 94% |
Elliott | 10/10 | 434 days | 93% |
Kristen Lynch | 10/10 | 434 days | 93% |
Anne | 10/10 | 464 days | 91% |
Brett_E | 10/10 | 662 days | 78% |
Marion | 10/10 | 678 days | 77% |
Felicity Nicolson | 10/10 | 678 days | 77% |
Pierre Bec | 9/10 | 709 days | 73% |
Lulu Lundt | 10/10 | 768 days | 69% |
Fraser Walkenhorst | 10/10 | 890 days | 57% |
Mike & Megan | 10/10 | 1043 days | 41% |
Sky | 10/10 | 1043 days | 41% |
Esther Hyde | 10/10 | 1590 days | 8% |
Emma | 10/10 | 1590 days | 8% |
SHIH-TING LIN | 10/10 | 1620 days | 8% |
stephen hailes | 10/10 | 1682 days | 6% |
Lena | 10/10 | 1682 days | 6% |
Josephine Moggie | 10/10 | 1712 days | 6% |
Ash Worthington | 10/10 | 1712 days | 6% |
Edwin PAYELLE | 10/10 | 1804 days | 5% |
Adrian Cheetham | 10/10 | 1804 days | 5% |
Tina Gahlot | 10/10 | 1804 days | 5% |
Luke | 10/10 | 1804 days | 5% |
Fontaine Josiane | 10/10 | 1833 days | 5% |
Adrian Trumper | 9/10 | 1833 days | 5% |
Andrew Dickson | 10/10 | 1833 days | 5% |
Ugo Nourry | 10/10 | 1864 days | 5% |
Marija Kurtin | 10/10 | 1864 days | 5% |
Daniel Madden | 10/10 | 1864 days | 5% |
Daniel Benjamin | 10/10 | 1895 days | 5% |
pete wardlow | 10/10 | 1895 days | 5% |
Megan Wong | 9/10 | 1895 days | 5% |
Adrian Pett | 9/10 | 1895 days | 5% |
James Leech | 10/10 | 1895 days | 5% |
Kellie Wallace | 10/10 | 1895 days | 5% |
Peter Worsey | 9/10 | 1925 days | 5% |
Nick Richards | 10/10 | 1925 days | 5% |
Julie Morin | 10/10 | 1925 days | 5% |
Lanny T | 9/10 | 1956 days | 5% |
Alexandra Zobel-Brown | 10/10 | 1956 days | 5% |
Lil and Rob | 9/10 | 1956 days | 5% |
Andrew Hammond | 10/10 | 1986 days | 5% |
Paul . | 10/10 | 2078 days | 5% |
Martha Duszynska | 10/10 | 2139 days | 4% |
John B | 10/10 | 2170 days | 4% |
Dieter Stein | 10/10 | 2170 days | 4% |
charlie | 10/10 | 2170 days | 4% |
Bengt Pehrson | 10/10 | 2198 days | 4% |
Andrew Sanis | 10/10 | 2198 days | 4% |
Marcel | 10/10 | 2198 days | 4% |
Hans Stam | 10/10 | 2198 days | 4% |
Fredrik & Mattias | 10/10 | 2198 days | 4% |
Geertje and Rein | 10/10 | 2198 days | 4% |
Nicola | 10/10 | 2229 days | 4% |
MortenHaek | 10/10 | 2229 days | 4% |
dino Sikkel | 10/10 | 2229 days | 4% |
Zena Eyles | 9/10 | 2260 days | 4% |
Kyle Canton | 10/10 | 2260 days | 4% |
alan chan | 10/10 | 2260 days | 4% |
Mark Lechner | 10/10 | 2290 days | 4% |
Robin Lam | 10/10 | 2290 days | 4% |
stephen richard | 8/10 | 2290 days | 4% |
ian kennedy | 10/10 | 2290 days | 4% |
Jeremy Bennett | 10/10 | 2290 days | 4% |
Anthony Carroll | 9/10 | 2290 days | 4% |
Caroline Frank | 10/10 | 2290 days | 4% |
Marcus Berndt | 9/10 | 2290 days | 4% |
Tadhg and Ciara | 10/10 | 2321 days | 4% |
Annette Gordon | 10/10 | 2351 days | 4% |
Chris Mitts | 10/10 | 2351 days | 4% |
Nikki Van de Scheur | 10/10 | 2351 days | 4% |
Liz | 10/10 | 2382 days | 4% |
Jon Rush | 10/10 | 2382 days | 4% |
Michael Grozdanovski | 10/10 | 2474 days | 4% |
Frank Turner | 10/10 | 2504 days | 4% |
Corinne Veyssiere | 10/10 | 2504 days | 4% |
Max Mayer-Aull | 10/10 | 2535 days | 4% |
Millie Benbow | 10/10 | 2535 days | 4% |
Shelley Sims | 10/10 | 2535 days | 4% |
Kelvin Lim | 10/10 | 2535 days | 4% |
Jennifer Pardee | 10/10 | 2563 days | 4% |
Rodney Tillyer | 10/10 | 2563 days | 4% |
Graham Johnstone | 9/10 | 2563 days | 4% |
Katrine Djernes | 10/10 | 2594 days | 3% |
Lukas Heim | 10/10 | 2594 days | 3% |
John Graham | 7/10 | 2594 days | 3% |
Pam Fairbanks | 10/10 | 2594 days | 3% |
Jen Hack | 10/10 | 2594 days | 3% |
Janneke van Krieken | 10/10 | 2654 days | 2% |
Courtney Frew | 10/10 | 2655 days | 3% |
Arkaitz Garcia Herrera | 8/10 | 2655 days | 3% |
Sophie DESTANNES | 10/10 | 2655 days | 3% |
Thomas Nauer | 10/10 | 2655 days | 3% |
Lynne Mansell | 10/10 | 2655 days | 3% |
Bill Shelton | 10/10 | 2655 days | 3% |
Angela McDade | 10/10 | 2655 days | 3% |
Ieltxu Lauzirika | 10/10 | 2686 days | 3% |
Roger Miller | 9/10 | 2686 days | 3% |
Les Pick | 9/10 | 2716 days | 3% |
Tim Trenwith | 10/10 | 2747 days | 3% |
Joël Monin | 10/10 | 2839 days | 3% |
Daniella Marlow | 10/10 | 2839 days | 3% |
Alexandre Martin | 9/10 | 2865 days | 3% |
Jason Morehouse | 10/10 | 2869 days | 3% |
Annelie Peters | 10/10 | 2869 days | 3% |
Olly | 10/10 | 2869 days | 3% |
Kay Simpkin | 9/10 | 2872 days | 2% |
Patrick Meyer | 10/10 | 2882 days | 2% |
Rolf Anton | 10/10 | 2900 days | 3% |
Jeremy Bennett | 10/10 | 2900 days | 3% |
R Brandsma | 9/10 | 2914 days | 2% |
Alfredo Talin | 10/10 | 2928 days | 3% |
Karin Martin | 10/10 | 2928 days | 3% |
Magnus Bell | 10/10 | 2959 days | 3% |
Carlos Ciller | 10/10 | 2959 days | 3% |
Jochen vA | 10/10 | 2959 days | 3% |
David Bryant | 10/10 | 2959 days | 3% |
Steven Casburn | 10/10 | 2959 days | 3% |
Jolien | 9/10 | 2979 days | 2% |
Mark Thompson | 10/10 | 2990 days | 3% |
Matt Petrie | 10/10 | 2990 days | 3% |
roni naiss | 10/10 | 3020 days | 3% |
Harin Kerai | 10/10 | 3020 days | 3% |
Gary Smith | 10/10 | 3020 days | 3% |
Bev Rankin | 9/10 | 3051 days | 3% |
Martyn Hancock | 8/10 | 3051 days | 2% |
Vincent Clausen | 10/10 | 3051 days | 3% |
Margaret Sheffield | 10/10 | 3051 days | 3% |
Mark Fuller | 10/10 | 3081 days | 2% |
Brett E | 10/10 | 3143 days | 2% |
Vicki Shepherd | 2/10 | 3204 days | 1% |
Bjoern Zwiebelberg | 10/10 | 3234 days | 2% |
Pierre FALCONETTI | 10/10 | 3234 days | 2% |
Phil Townsend | 9/10 | 3234 days | 2% |
Lynne Dyck | 10/10 | 3234 days | 2% |
Rakcent Wong | 10/10 | 3265 days | 2% |
Trevor Beselt | 10/10 | 3265 days | 2% |
Martin Goodman | 10/10 | 3294 days | 2% |
Steve Paddison | 10/10 | 3294 days | 2% |
Kathleen Brown | 10/10 | 3294 days | 2% |
Howard Geer | 10/10 | 3294 days | 2% |
Alison Gourlay | 10/10 | 3294 days | 2% |
Jennifer Ings | 10/10 | 3325 days | 2% |
Lynda Coote | 8/10 | 3325 days | 2% |
Thomas and leonie | 10/10 | 3325 days | 2% |
Ben Thompson | 10/10 | 3325 days | 2% |
Ian MacDougall | 10/10 | 3325 days | 2% |
paolo battistoni | 10/10 | 3325 days | 2% |
thinus van niekerk | 9/10 | 3356 days | 2% |
Joanna Stephens | 10/10 | 3356 days | 2% |
Rachel Purchase | 10/10 | 3386 days | 2% |
Mark Walton | 9/10 | 3386 days | 2% |
William Wighton | 10/10 | 3386 days | 2% |
Renee Willhuber | 10/10 | 3386 days | 2% |
Jean-Marie Versaud | 8/10 | 3386 days | 2% |
Luis . | 10/10 | 3417 days | 2% |
mtn mtn | 10/10 | 3447 days | 2% |
Mike Spiro | 10/10 | 3447 days | 2% |
Margaret Kajewski | 10/10 | 3478 days | 2% |
tim downing | 10/10 | 3539 days | 2% |
Katherine Easterling | 10/10 | 3570 days | 1% |
ruben dam | 10/10 | 3570 days | 1% |
Barbara Clarke | 10/10 | 3631 days | 1% |
francesco bombelli | 10/10 | 3659 days | 1% |
Katy Kirby | 10/10 | 3659 days | 1% |
Simon von Heugel | 10/10 | 3690 days | 1% |
Mikael Hedstrom | 10/10 | 3690 days | 1% |
Raz Shapira-Fainburg | 10/10 | 3690 days | 1% |
Chris Heaton | 10/10 | 4024 days | 1% |
rachandjohn | 10/10 | 4055 days | 0% |
Steven Kopstein | 10/10 | 4055 days | 0% |
Kelly Hunter | 10/10 | 4055 days | 0% |
Jackie Pearson | 10/10 | 4086 days | 0% |
Craig | 9/10 | 4116 days | 0% |
Maree Dunlop | 10/10 | 4208 days | 0% |
Graeme32 | 10/10 | 4300 days | 0% |
Travellor | 10/10 | 4300 days | 0% |
hannahlornsen | 10/10 | 4389 days | 1% |
David Law | 10/10 | 4420 days | 1% |
David and Sally Wallis | 8/10 | 4442 days | 1% |
millview | 10/10 | 4451 days | 1% |
johannesivarsson | 10/10 | 4451 days | 1% |
Kleiner | 10/10 | 4451 days | 1% |
obyrnej | 10/10 | 4451 days | 1% |
Kristina Mårtensson | 9/10 | 4451 days | 1% |
clarea | 10/10 | 4481 days | 1% |
peteandviv | 10/10 | 4481 days | 1% |
TheVons | 10/10 | 4512 days | 1% |
Siggy0603 | 10/10 | 4634 days | 1% |
stacey | 10/10 | 4634 days | 1% |
klinehan | 10/10 | 4665 days | 1% |
Martin_Sonia | 10/10 | 4665 days | 1% |
joelhwa | 10/10 | 4695 days | 1% |
PandWBr | 10/10 | 4726 days | 1% |
Webb & Muckelt | 9/10 | 4735 days | 1% |
Judith Midgley | 8/10 | 4738 days | 1% |
Michelle | 10/10 | 4755 days | 1% |
TonyB | 10/10 | 4755 days | 1% |
KandJ | 10/10 | 4786 days | 1% |
susanmountford | 9/10 | 4786 days | 1% |
Bjarne | 10/10 | 4786 days | 1% |
cerlermsw | 10/10 | 4786 days | 1% |
DaveHarris | 9/10 | 4817 days | 1% |
Jimmer84 | 10/10 | 4817 days | 1% |
darktower | 10/10 | 4817 days | 1% |
acharlesedwards | 9/10 | 4847 days | 1% |
Caragh | 10/10 | 4878 days | 1% |
stuart01 | 10/10 | 4908 days | 1% |
TomandDave | 10/10 | 4908 days | 1% |
robpthomas | 10/10 | 4908 days | 1% |
markearl | 9/10 | 4908 days | 1% |
Katy Johnson | 8/10 | 5067 days | 1% |
Julie | 9/10 | 5074 days | 1% |
Matt Haneline | 8/10 | 5080 days | 1% |
Bette Eh | 10/10 | 5081 days | 1% |
Mark Leeuwenburgh | 9/10 | 5097 days | 1% |
Andrew Koster | 9/10 | 5105 days | 1% |
Becky Foley | 10/10 | 5106 days | 1% |
ian1 | 10/10 | 5120 days | 1% |
geoffreyandjean | 9/10 | 5120 days | 1% |
fogartyh | 10/10 | 5151 days | 1% |
Nature_love | 8/10 | 5151 days | 1% |
BrianHart6 | 10/10 | 5182 days | 1% |
donpursche | 9/10 | 5243 days | 1% |
martinveysey | 10/10 | 5396 days | 1% |
dylan212 | 10/10 | 5457 days | 1% |
Marge Steve | 9/10 | 5466 days | 1% |
Don and Barb | 8/10 | 5478 days | 1% |
Jen Rick | 10/10 | 5481 days | 1% |
Nigel Petrie | 10/10 | 5570 days | 1% |
alanvn | 9/10 | 5660 days | 1% |
Jules77 | 10/10 | 5669 days | 1% |
LowerD | 9/10 | 5785 days | 1% |
JanL | 9/10 | 5791 days | 1% |
erikc | 9/10 | 5791 days | 1% |
keeble | 7/10 | 5791 days | 0% |
KuzakUSA | 8/10 | 5795 days | 1% |
GregL | 9/10 | 5810 days | 1% |
Philip | 10/10 | 5840 days | 1% |
Melinda | 9/10 | 5876 days | 1% |
Andrew | 5/10 | 5981 days | 0% |
ranker_46 | 10/10 | 6393 days | 1% |
qofd | 9/10 | 6492 days | 1% |
noname | 8/10 | 6556 days | 1% |
Louise | 10/10 | 6571 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
-5.89% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 51 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
Recent Reviews | Adjustment |
---|---|
0 | -3.00% |
1 | -2.63% |
2 | -1.50% |
3 | -0.38% |
4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 139 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
136 | -2.82% |
137 | -2.84% |
138 | -2.87% |
139 | -2.89% |
140 | -2.91% |
141 | -2.93% |
142 | -2.95% |
… | … |
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.