Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
256 Valid Reviews
The Sunrise Holidays experience has a total of 264 reviews. There are 256 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 196 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.56% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.56% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| JP Lauzon | 10/10 | 235 days | 100% |
| David Brooks | 10/10 | 265 days | 99% |
| Mikael | 10/10 | 368 days | 95% |
| Bruce Stephenson | 9/10 | 534 days | 86% |
| JemmaL | 10/10 | 582 days | 83% |
| COUSTEIX Guy | 10/10 | 595 days | 82% |
| Henry Rudyono | 9/10 | 656 days | 77% |
| William Fleszar | 10/10 | 685 days | 76% |
| Patch Bonkemeyer | 10/10 | 685 days | 76% |
| Jessica Holloway | 10/10 | 685 days | 76% |
| Eliot | 10/10 | 716 days | 73% |
| Colin Burke | 10/10 | 716 days | 73% |
| Elliott | 10/10 | 747 days | 70% |
| Kristen Lynch | 10/10 | 747 days | 70% |
| Anne | 10/10 | 777 days | 68% |
| Brett_E | 10/10 | 975 days | 48% |
| Marion | 10/10 | 991 days | 46% |
| Felicity Nicolson | 10/10 | 991 days | 46% |
| Pierre Bec | 9/10 | 1022 days | 43% |
| Lulu Lundt | 10/10 | 1081 days | 38% |
| Fraser Walkenhorst | 10/10 | 1203 days | 28% |
| Mike & Megan | 10/10 | 1356 days | 18% |
| Sky | 10/10 | 1356 days | 18% |
| Esther Hyde | 10/10 | 1903 days | 5% |
| Emma | 10/10 | 1903 days | 5% |
| SHIH-TING LIN | 10/10 | 1933 days | 5% |
| stephen hailes | 10/10 | 1995 days | 5% |
| Lena | 10/10 | 1995 days | 5% |
| Josephine Moggie | 10/10 | 2025 days | 5% |
| Ash Worthington | 10/10 | 2025 days | 5% |
| Edwin PAYELLE | 10/10 | 2116 days | 5% |
| Adrian Cheetham | 10/10 | 2116 days | 5% |
| Tina Gahlot | 10/10 | 2116 days | 5% |
| Luke | 10/10 | 2117 days | 5% |
| Fontaine Josiane | 10/10 | 2145 days | 4% |
| Adrian Trumper | 9/10 | 2145 days | 4% |
| Andrew Dickson | 10/10 | 2146 days | 4% |
| Ugo Nourry | 10/10 | 2176 days | 4% |
| Marija Kurtin | 10/10 | 2176 days | 4% |
| Daniel Madden | 10/10 | 2177 days | 4% |
| Daniel Benjamin | 10/10 | 2207 days | 4% |
| pete wardlow | 10/10 | 2207 days | 4% |
| Megan Wong | 9/10 | 2207 days | 4% |
| Adrian Pett | 9/10 | 2207 days | 4% |
| James Leech | 10/10 | 2208 days | 4% |
| Kellie Wallace | 10/10 | 2208 days | 4% |
| Peter Worsey | 9/10 | 2237 days | 4% |
| Nick Richards | 10/10 | 2237 days | 4% |
| Julie Morin | 10/10 | 2237 days | 4% |
| Lanny T | 9/10 | 2268 days | 4% |
| Alexandra Zobel-Brown | 10/10 | 2268 days | 4% |
| Lil and Rob | 9/10 | 2269 days | 4% |
| Andrew Hammond | 10/10 | 2299 days | 4% |
| Paul . | 10/10 | 2391 days | 4% |
| Martha Duszynska | 10/10 | 2451 days | 4% |
| John B | 10/10 | 2483 days | 4% |
| Dieter Stein | 10/10 | 2483 days | 4% |
| charlie | 10/10 | 2483 days | 4% |
| Bengt Pehrson | 10/10 | 2510 days | 4% |
| Andrew Sanis | 10/10 | 2511 days | 4% |
| Marcel | 10/10 | 2511 days | 4% |
| Hans Stam | 10/10 | 2511 days | 4% |
| Fredrik & Mattias | 10/10 | 2511 days | 4% |
| Geertje and Rein | 10/10 | 2511 days | 4% |
| Nicola | 10/10 | 2542 days | 4% |
| MortenHaek | 10/10 | 2542 days | 4% |
| dino Sikkel | 10/10 | 2542 days | 4% |
| Zena Eyles | 9/10 | 2572 days | 4% |
| Kyle Canton | 10/10 | 2572 days | 4% |
| alan chan | 10/10 | 2573 days | 4% |
| Mark Lechner | 10/10 | 2602 days | 4% |
| Robin Lam | 10/10 | 2602 days | 4% |
| stephen richard | 8/10 | 2602 days | 3% |
| ian kennedy | 10/10 | 2603 days | 4% |
| Jeremy Bennett | 10/10 | 2603 days | 4% |
| Anthony Carroll | 9/10 | 2603 days | 4% |
| Caroline Frank | 10/10 | 2603 days | 4% |
| Marcus Berndt | 9/10 | 2603 days | 4% |
| Tadhg and Ciara | 10/10 | 2634 days | 4% |
| Annette Gordon | 10/10 | 2663 days | 3% |
| Chris Mitts | 10/10 | 2664 days | 3% |
| Nikki Van de Scheur | 10/10 | 2664 days | 3% |
| Liz | 10/10 | 2694 days | 3% |
| Jon Rush | 10/10 | 2695 days | 3% |
| Michael Grozdanovski | 10/10 | 2786 days | 3% |
| Frank Turner | 10/10 | 2816 days | 3% |
| Corinne Veyssiere | 10/10 | 2816 days | 3% |
| Max Mayer-Aull | 10/10 | 2847 days | 3% |
| Millie Benbow | 10/10 | 2847 days | 3% |
| Shelley Sims | 10/10 | 2848 days | 3% |
| Kelvin Lim | 10/10 | 2848 days | 3% |
| Jennifer Pardee | 10/10 | 2875 days | 3% |
| Rodney Tillyer | 10/10 | 2875 days | 3% |
| Graham Johnstone | 9/10 | 2875 days | 3% |
| Katrine Djernes | 10/10 | 2906 days | 3% |
| Lukas Heim | 10/10 | 2906 days | 3% |
| John Graham | 7/10 | 2906 days | 3% |
| Pam Fairbanks | 10/10 | 2906 days | 3% |
| Jen Hack | 10/10 | 2907 days | 3% |
| Janneke van Krieken | 10/10 | 2967 days | 2% |
| Courtney Frew | 10/10 | 2967 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2967 days | 3% |
| Sophie DESTANNES | 10/10 | 2967 days | 3% |
| Thomas Nauer | 10/10 | 2967 days | 3% |
| Lynne Mansell | 10/10 | 2967 days | 3% |
| Bill Shelton | 10/10 | 2967 days | 3% |
| Angela McDade | 10/10 | 2967 days | 3% |
| Ieltxu Lauzirika | 10/10 | 2998 days | 3% |
| Roger Miller | 9/10 | 2998 days | 3% |
| Les Pick | 9/10 | 3028 days | 3% |
| Tim Trenwith | 10/10 | 3059 days | 3% |
| Joël Monin | 10/10 | 3151 days | 2% |
| Daniella Marlow | 10/10 | 3151 days | 2% |
| Alexandre Martin | 9/10 | 3178 days | 2% |
| Jason Morehouse | 10/10 | 3181 days | 2% |
| Annelie Peters | 10/10 | 3181 days | 2% |
| Olly | 10/10 | 3181 days | 2% |
| Kay Simpkin | 9/10 | 3185 days | 2% |
| Patrick Meyer | 10/10 | 3195 days | 2% |
| Rolf Anton | 10/10 | 3212 days | 2% |
| Jeremy Bennett | 10/10 | 3212 days | 2% |
| R Brandsma | 9/10 | 3227 days | 2% |
| Alfredo Talin | 10/10 | 3240 days | 2% |
| Karin Martin | 10/10 | 3240 days | 2% |
| Magnus Bell | 10/10 | 3271 days | 2% |
| Carlos Ciller | 10/10 | 3271 days | 2% |
| Jochen vA | 10/10 | 3271 days | 2% |
| David Bryant | 10/10 | 3271 days | 2% |
| Steven Casburn | 10/10 | 3271 days | 2% |
| Jolien | 9/10 | 3292 days | 1% |
| Mark Thompson | 10/10 | 3302 days | 2% |
| Matt Petrie | 10/10 | 3302 days | 2% |
| roni naiss | 10/10 | 3332 days | 2% |
| Harin Kerai | 10/10 | 3332 days | 2% |
| Gary Smith | 10/10 | 3332 days | 2% |
| Bev Rankin | 9/10 | 3363 days | 2% |
| Martyn Hancock | 8/10 | 3363 days | 2% |
| Vincent Clausen | 10/10 | 3363 days | 2% |
| Margaret Sheffield | 10/10 | 3363 days | 2% |
| Mark Fuller | 10/10 | 3393 days | 2% |
| Brett E | 10/10 | 3455 days | 2% |
| Vicki Shepherd | 2/10 | 3516 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3546 days | 2% |
| Pierre FALCONETTI | 10/10 | 3546 days | 2% |
| Phil Townsend | 9/10 | 3546 days | 2% |
| Lynne Dyck | 10/10 | 3546 days | 2% |
| Rakcent Wong | 10/10 | 3577 days | 2% |
| Trevor Beselt | 10/10 | 3577 days | 2% |
| Martin Goodman | 10/10 | 3606 days | 2% |
| Steve Paddison | 10/10 | 3606 days | 2% |
| Kathleen Brown | 10/10 | 3606 days | 2% |
| Howard Geer | 10/10 | 3607 days | 2% |
| Alison Gourlay | 10/10 | 3607 days | 2% |
| Jennifer Ings | 10/10 | 3637 days | 1% |
| Lynda Coote | 8/10 | 3637 days | 1% |
| Thomas and leonie | 10/10 | 3637 days | 1% |
| Ben Thompson | 10/10 | 3637 days | 1% |
| Ian MacDougall | 10/10 | 3637 days | 1% |
| paolo battistoni | 10/10 | 3638 days | 1% |
| thinus van niekerk | 9/10 | 3669 days | 1% |
| Joanna Stephens | 10/10 | 3669 days | 1% |
| Rachel Purchase | 10/10 | 3698 days | 1% |
| Mark Walton | 9/10 | 3698 days | 1% |
| William Wighton | 10/10 | 3698 days | 1% |
| Renee Willhuber | 10/10 | 3699 days | 1% |
| Jean-Marie Versaud | 8/10 | 3699 days | 1% |
| Luis . | 10/10 | 3729 days | 1% |
| mtn mtn | 10/10 | 3759 days | 1% |
| Mike Spiro | 10/10 | 3759 days | 1% |
| Margaret Kajewski | 10/10 | 3790 days | 1% |
| tim downing | 10/10 | 3851 days | 1% |
| Katherine Easterling | 10/10 | 3883 days | 1% |
| ruben dam | 10/10 | 3883 days | 1% |
| Barbara Clarke | 10/10 | 3943 days | 1% |
| francesco bombelli | 10/10 | 3971 days | 1% |
| Katy Kirby | 10/10 | 3971 days | 1% |
| Simon von Heugel | 10/10 | 4002 days | 1% |
| Mikael Hedstrom | 10/10 | 4002 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 4002 days | 1% |
| Chris Heaton | 10/10 | 4337 days | 0% |
| rachandjohn | 10/10 | 4368 days | 0% |
| Steven Kopstein | 10/10 | 4368 days | 0% |
| Kelly Hunter | 10/10 | 4368 days | 0% |
| Jackie Pearson | 10/10 | 4399 days | 1% |
| Craig | 9/10 | 4429 days | 1% |
| Maree Dunlop | 10/10 | 4521 days | 1% |
| Graeme32 | 10/10 | 4613 days | 1% |
| Travellor | 10/10 | 4613 days | 1% |
| hannahlornsen | 10/10 | 4702 days | 1% |
| David Law | 10/10 | 4733 days | 1% |
| David and Sally Wallis | 8/10 | 4755 days | 1% |
| millview | 10/10 | 4764 days | 1% |
| johannesivarsson | 10/10 | 4764 days | 1% |
| Kleiner | 10/10 | 4764 days | 1% |
| obyrnej | 10/10 | 4764 days | 1% |
| Kristina Mårtensson | 9/10 | 4764 days | 1% |
| clarea | 10/10 | 4794 days | 1% |
| peteandviv | 10/10 | 4794 days | 1% |
| TheVons | 10/10 | 4825 days | 1% |
| Siggy0603 | 10/10 | 4947 days | 1% |
| stacey | 10/10 | 4947 days | 1% |
| klinehan | 10/10 | 4978 days | 1% |
| Martin_Sonia | 10/10 | 4978 days | 1% |
| joelhwa | 10/10 | 5008 days | 1% |
| PandWBr | 10/10 | 5039 days | 1% |
| Webb & Muckelt | 9/10 | 5048 days | 1% |
| Judith Midgley | 8/10 | 5051 days | 1% |
| Michelle | 10/10 | 5068 days | 1% |
| TonyB | 10/10 | 5068 days | 1% |
| KandJ | 10/10 | 5099 days | 1% |
| susanmountford | 9/10 | 5099 days | 1% |
| Bjarne | 10/10 | 5099 days | 1% |
| cerlermsw | 10/10 | 5099 days | 1% |
| DaveHarris | 9/10 | 5130 days | 1% |
| Jimmer84 | 10/10 | 5130 days | 1% |
| darktower | 10/10 | 5130 days | 1% |
| acharlesedwards | 9/10 | 5160 days | 1% |
| Caragh | 10/10 | 5191 days | 1% |
| stuart01 | 10/10 | 5221 days | 1% |
| TomandDave | 10/10 | 5221 days | 1% |
| robpthomas | 10/10 | 5221 days | 1% |
| markearl | 9/10 | 5221 days | 1% |
| Katy Johnson | 8/10 | 5380 days | 1% |
| Julie | 9/10 | 5387 days | 1% |
| Matt Haneline | 8/10 | 5393 days | 1% |
| Bette Eh | 10/10 | 5394 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5410 days | 1% |
| Andrew Koster | 9/10 | 5418 days | 1% |
| Becky Foley | 10/10 | 5419 days | 1% |
| ian1 | 10/10 | 5433 days | 1% |
| geoffreyandjean | 9/10 | 5433 days | 1% |
| fogartyh | 10/10 | 5464 days | 1% |
| Nature_love | 8/10 | 5464 days | 1% |
| BrianHart6 | 10/10 | 5495 days | 1% |
| donpursche | 9/10 | 5556 days | 1% |
| martinveysey | 10/10 | 5709 days | 1% |
| dylan212 | 10/10 | 5770 days | 1% |
| Marge Steve | 9/10 | 5779 days | 1% |
| Don and Barb | 8/10 | 5791 days | 1% |
| Jen Rick | 10/10 | 5794 days | 1% |
| Nigel Petrie | 10/10 | 5883 days | 1% |
| alanvn | 9/10 | 5973 days | 1% |
| Jules77 | 10/10 | 5982 days | 1% |
| LowerD | 9/10 | 6098 days | 1% |
| JanL | 9/10 | 6104 days | 1% |
| erikc | 9/10 | 6104 days | 1% |
| keeble | 7/10 | 6104 days | 1% |
| KuzakUSA | 8/10 | 6108 days | 1% |
| GregL | 9/10 | 6123 days | 1% |
| Philip | 10/10 | 6153 days | 1% |
| Melinda | 9/10 | 6188 days | 1% |
| Andrew | 5/10 | 6294 days | 0% |
| ranker_46 | 10/10 | 6706 days | 1% |
| qofd | 9/10 | 6805 days | 1% |
| noname | 8/10 | 6869 days | 1% |
| Louise | 10/10 | 6884 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.55% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 175 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 172 | -3.48% |
| 173 | -3.50% |
| 174 | -3.53% |
| 175 | -3.55% |
| 176 | -3.57% |
| 177 | -3.59% |
| 178 | -3.61% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.