Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Sunrise Holidays

Valid Reviews

253 Valid Reviews

The Sunrise Holidays experience has a total of 260 reviews. There are 253 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 253 valid reviews:

Rating Count Percentage
10/10 193
76%
9/10 43
17%
8/10 13
5%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.52% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.52% and is based on 253 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 253 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.15%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Bruce Stephenson 9/10 221 days 100%
JemmaL 10/10 269 days 100%
COUSTEIX Guy 10/10 282 days 99%
Henry Rudyono 9/10 343 days 96%
William Fleszar 10/10 372 days 96%
Patch Bonkemeyer 10/10 372 days 96%
Jessica Holloway 10/10 372 days 96%
Eliot 10/10 403 days 94%
Colin Burke 10/10 403 days 94%
Elliott 10/10 434 days 93%
Kristen Lynch 10/10 434 days 93%
Anne 10/10 464 days 91%
Brett_E 10/10 662 days 78%
Marion 10/10 678 days 77%
Felicity Nicolson 10/10 678 days 77%
Pierre Bec 9/10 709 days 73%
Lulu Lundt 10/10 768 days 69%
Fraser Walkenhorst 10/10 890 days 57%
Mike & Megan 10/10 1043 days 41%
Sky 10/10 1043 days 41%
Esther Hyde 10/10 1590 days 8%
Emma 10/10 1590 days 8%
SHIH-TING LIN 10/10 1620 days 8%
stephen hailes 10/10 1682 days 6%
Lena 10/10 1682 days 6%
Josephine Moggie 10/10 1712 days 6%
Ash Worthington 10/10 1712 days 6%
Edwin PAYELLE 10/10 1804 days 5%
Adrian Cheetham 10/10 1804 days 5%
Tina Gahlot 10/10 1804 days 5%
Luke 10/10 1804 days 5%
Fontaine Josiane 10/10 1833 days 5%
Adrian Trumper 9/10 1833 days 5%
Andrew Dickson 10/10 1833 days 5%
Ugo Nourry 10/10 1864 days 5%
Marija Kurtin 10/10 1864 days 5%
Daniel Madden 10/10 1864 days 5%
Daniel Benjamin 10/10 1895 days 5%
pete wardlow 10/10 1895 days 5%
Megan Wong 9/10 1895 days 5%
Adrian Pett 9/10 1895 days 5%
James Leech 10/10 1895 days 5%
Kellie Wallace 10/10 1895 days 5%
Peter Worsey 9/10 1925 days 5%
Nick Richards 10/10 1925 days 5%
Julie Morin 10/10 1925 days 5%
Lanny T 9/10 1956 days 5%
Alexandra Zobel-Brown 10/10 1956 days 5%
Lil and Rob 9/10 1956 days 5%
Andrew Hammond 10/10 1986 days 5%
Paul . 10/10 2078 days 5%
Martha Duszynska 10/10 2139 days 4%
John B 10/10 2170 days 4%
Dieter Stein 10/10 2170 days 4%
charlie 10/10 2170 days 4%
Bengt Pehrson 10/10 2198 days 4%
Andrew Sanis 10/10 2198 days 4%
Marcel 10/10 2198 days 4%
Hans Stam 10/10 2198 days 4%
Fredrik & Mattias 10/10 2198 days 4%
Geertje and Rein 10/10 2198 days 4%
Nicola 10/10 2229 days 4%
MortenHaek 10/10 2229 days 4%
dino Sikkel 10/10 2229 days 4%
Zena Eyles 9/10 2260 days 4%
Kyle Canton 10/10 2260 days 4%
alan chan 10/10 2260 days 4%
Mark Lechner 10/10 2290 days 4%
Robin Lam 10/10 2290 days 4%
stephen richard 8/10 2290 days 4%
ian kennedy 10/10 2290 days 4%
Jeremy Bennett 10/10 2290 days 4%
Anthony Carroll 9/10 2290 days 4%
Caroline Frank 10/10 2290 days 4%
Marcus Berndt 9/10 2290 days 4%
Tadhg and Ciara 10/10 2321 days 4%
Annette Gordon 10/10 2351 days 4%
Chris Mitts 10/10 2351 days 4%
Nikki Van de Scheur 10/10 2351 days 4%
Liz 10/10 2382 days 4%
Jon Rush 10/10 2382 days 4%
Michael Grozdanovski 10/10 2474 days 4%
Frank Turner 10/10 2504 days 4%
Corinne Veyssiere 10/10 2504 days 4%
Max Mayer-Aull 10/10 2535 days 4%
Millie Benbow 10/10 2535 days 4%
Shelley Sims 10/10 2535 days 4%
Kelvin Lim 10/10 2535 days 4%
Jennifer Pardee 10/10 2563 days 4%
Rodney Tillyer 10/10 2563 days 4%
Graham Johnstone 9/10 2563 days 4%
Katrine Djernes 10/10 2594 days 3%
Lukas Heim 10/10 2594 days 3%
John Graham 7/10 2594 days 3%
Pam Fairbanks 10/10 2594 days 3%
Jen Hack 10/10 2594 days 3%
Janneke van Krieken 10/10 2654 days 2%
Courtney Frew 10/10 2655 days 3%
Arkaitz Garcia Herrera 8/10 2655 days 3%
Sophie DESTANNES 10/10 2655 days 3%
Thomas Nauer 10/10 2655 days 3%
Lynne Mansell 10/10 2655 days 3%
Bill Shelton 10/10 2655 days 3%
Angela McDade 10/10 2655 days 3%
Ieltxu Lauzirika 10/10 2686 days 3%
Roger Miller 9/10 2686 days 3%
Les Pick 9/10 2716 days 3%
Tim Trenwith 10/10 2747 days 3%
Joël Monin 10/10 2839 days 3%
Daniella Marlow 10/10 2839 days 3%
Alexandre Martin 9/10 2865 days 3%
Jason Morehouse 10/10 2869 days 3%
Annelie Peters 10/10 2869 days 3%
Olly 10/10 2869 days 3%
Kay Simpkin 9/10 2872 days 2%
Patrick Meyer 10/10 2882 days 2%
Rolf Anton 10/10 2900 days 3%
Jeremy Bennett 10/10 2900 days 3%
R Brandsma 9/10 2914 days 2%
Alfredo Talin 10/10 2928 days 3%
Karin Martin 10/10 2928 days 3%
Magnus Bell 10/10 2959 days 3%
Carlos Ciller 10/10 2959 days 3%
Jochen vA 10/10 2959 days 3%
David Bryant 10/10 2959 days 3%
Steven Casburn 10/10 2959 days 3%
Jolien 9/10 2979 days 2%
Mark Thompson 10/10 2990 days 3%
Matt Petrie 10/10 2990 days 3%
roni naiss 10/10 3020 days 3%
Harin Kerai 10/10 3020 days 3%
Gary Smith 10/10 3020 days 3%
Bev Rankin 9/10 3051 days 3%
Martyn Hancock 8/10 3051 days 2%
Vincent Clausen 10/10 3051 days 3%
Margaret Sheffield 10/10 3051 days 3%
Mark Fuller 10/10 3081 days 2%
Brett E 10/10 3143 days 2%
Vicki Shepherd 2/10 3204 days 1%
Bjoern Zwiebelberg 10/10 3234 days 2%
Pierre FALCONETTI 10/10 3234 days 2%
Phil Townsend 9/10 3234 days 2%
Lynne Dyck 10/10 3234 days 2%
Rakcent Wong 10/10 3265 days 2%
Trevor Beselt 10/10 3265 days 2%
Martin Goodman 10/10 3294 days 2%
Steve Paddison 10/10 3294 days 2%
Kathleen Brown 10/10 3294 days 2%
Howard Geer 10/10 3294 days 2%
Alison Gourlay 10/10 3294 days 2%
Jennifer Ings 10/10 3325 days 2%
Lynda Coote 8/10 3325 days 2%
Thomas and leonie 10/10 3325 days 2%
Ben Thompson 10/10 3325 days 2%
Ian MacDougall 10/10 3325 days 2%
paolo battistoni 10/10 3325 days 2%
thinus van niekerk 9/10 3356 days 2%
Joanna Stephens 10/10 3356 days 2%
Rachel Purchase 10/10 3386 days 2%
Mark Walton 9/10 3386 days 2%
William Wighton 10/10 3386 days 2%
Renee Willhuber 10/10 3386 days 2%
Jean-Marie Versaud 8/10 3386 days 2%
Luis . 10/10 3417 days 2%
mtn mtn 10/10 3447 days 2%
Mike Spiro 10/10 3447 days 2%
Margaret Kajewski 10/10 3478 days 2%
tim downing 10/10 3539 days 2%
Katherine Easterling 10/10 3570 days 1%
ruben dam 10/10 3570 days 1%
Barbara Clarke 10/10 3631 days 1%
francesco bombelli 10/10 3659 days 1%
Katy Kirby 10/10 3659 days 1%
Simon von Heugel 10/10 3690 days 1%
Mikael Hedstrom 10/10 3690 days 1%
Raz Shapira-Fainburg 10/10 3690 days 1%
Chris Heaton 10/10 4024 days 1%
rachandjohn 10/10 4055 days 0%
Steven Kopstein 10/10 4055 days 0%
Kelly Hunter 10/10 4055 days 0%
Jackie Pearson 10/10 4086 days 0%
Craig 9/10 4116 days 0%
Maree Dunlop 10/10 4208 days 0%
Graeme32 10/10 4300 days 0%
Travellor 10/10 4300 days 0%
hannahlornsen 10/10 4389 days 1%
David Law 10/10 4420 days 1%
David and Sally Wallis 8/10 4442 days 1%
millview 10/10 4451 days 1%
johannesivarsson 10/10 4451 days 1%
Kleiner 10/10 4451 days 1%
obyrnej 10/10 4451 days 1%
Kristina Mårtensson 9/10 4451 days 1%
clarea 10/10 4481 days 1%
peteandviv 10/10 4481 days 1%
TheVons 10/10 4512 days 1%
Siggy0603 10/10 4634 days 1%
stacey 10/10 4634 days 1%
klinehan 10/10 4665 days 1%
Martin_Sonia 10/10 4665 days 1%
joelhwa 10/10 4695 days 1%
PandWBr 10/10 4726 days 1%
Webb & Muckelt 9/10 4735 days 1%
Judith Midgley 8/10 4738 days 1%
Michelle 10/10 4755 days 1%
TonyB 10/10 4755 days 1%
KandJ 10/10 4786 days 1%
susanmountford 9/10 4786 days 1%
Bjarne 10/10 4786 days 1%
cerlermsw 10/10 4786 days 1%
DaveHarris 9/10 4817 days 1%
Jimmer84 10/10 4817 days 1%
darktower 10/10 4817 days 1%
acharlesedwards 9/10 4847 days 1%
Caragh 10/10 4878 days 1%
stuart01 10/10 4908 days 1%
TomandDave 10/10 4908 days 1%
robpthomas 10/10 4908 days 1%
markearl 9/10 4908 days 1%
Katy Johnson 8/10 5067 days 1%
Julie 9/10 5074 days 1%
Matt Haneline 8/10 5080 days 1%
Bette Eh 10/10 5081 days 1%
Mark Leeuwenburgh 9/10 5097 days 1%
Andrew Koster 9/10 5105 days 1%
Becky Foley 10/10 5106 days 1%
ian1 10/10 5120 days 1%
geoffreyandjean 9/10 5120 days 1%
fogartyh 10/10 5151 days 1%
Nature_love 8/10 5151 days 1%
BrianHart6 10/10 5182 days 1%
donpursche 9/10 5243 days 1%
martinveysey 10/10 5396 days 1%
dylan212 10/10 5457 days 1%
Marge Steve 9/10 5466 days 1%
Don and Barb 8/10 5478 days 1%
Jen Rick 10/10 5481 days 1%
Nigel Petrie 10/10 5570 days 1%
alanvn 9/10 5660 days 1%
Jules77 10/10 5669 days 1%
LowerD 9/10 5785 days 1%
JanL 9/10 5791 days 1%
erikc 9/10 5791 days 1%
keeble 7/10 5791 days 0%
KuzakUSA 8/10 5795 days 1%
GregL 9/10 5810 days 1%
Philip 10/10 5840 days 1%
Melinda 9/10 5876 days 1%
Andrew 5/10 5981 days 0%
ranker_46 10/10 6393 days 1%
qofd 9/10 6492 days 1%
noname 8/10 6556 days 1%
Louise 10/10 6571 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.89% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 51 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 139 days. Adjustments are according to the following table.

Days Adjustment
136 -2.82%
137 -2.84%
138 -2.87%
139 -2.89%
140 -2.91%
141 -2.93%
142 -2.95%

Balancing Adjustment

0.72% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

95%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.