Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
253 Valid Reviews
The Sunrise Holidays experience has a total of 260 reviews. There are 253 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 253 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 193 |
|
76% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.52% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.52% and is based on 253 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 253 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bruce Stephenson | 9/10 | 214 days | 100% |
| JemmaL | 10/10 | 262 days | 100% |
| COUSTEIX Guy | 10/10 | 275 days | 99% |
| Henry Rudyono | 9/10 | 336 days | 96% |
| William Fleszar | 10/10 | 365 days | 96% |
| Patch Bonkemeyer | 10/10 | 365 days | 96% |
| Jessica Holloway | 10/10 | 365 days | 96% |
| Eliot | 10/10 | 396 days | 94% |
| Colin Burke | 10/10 | 396 days | 94% |
| Elliott | 10/10 | 427 days | 93% |
| Kristen Lynch | 10/10 | 427 days | 93% |
| Anne | 10/10 | 457 days | 91% |
| Brett_E | 10/10 | 655 days | 78% |
| Marion | 10/10 | 671 days | 77% |
| Felicity Nicolson | 10/10 | 671 days | 77% |
| Pierre Bec | 9/10 | 702 days | 74% |
| Lulu Lundt | 10/10 | 761 days | 69% |
| Fraser Walkenhorst | 10/10 | 883 days | 58% |
| Mike & Megan | 10/10 | 1036 days | 42% |
| Sky | 10/10 | 1036 days | 42% |
| Esther Hyde | 10/10 | 1583 days | 8% |
| Emma | 10/10 | 1583 days | 8% |
| SHIH-TING LIN | 10/10 | 1613 days | 8% |
| stephen hailes | 10/10 | 1675 days | 6% |
| Lena | 10/10 | 1675 days | 6% |
| Josephine Moggie | 10/10 | 1705 days | 6% |
| Ash Worthington | 10/10 | 1705 days | 6% |
| Edwin PAYELLE | 10/10 | 1796 days | 5% |
| Adrian Cheetham | 10/10 | 1796 days | 5% |
| Tina Gahlot | 10/10 | 1796 days | 5% |
| Luke | 10/10 | 1797 days | 5% |
| Fontaine Josiane | 10/10 | 1825 days | 5% |
| Adrian Trumper | 9/10 | 1825 days | 5% |
| Andrew Dickson | 10/10 | 1826 days | 5% |
| Ugo Nourry | 10/10 | 1856 days | 5% |
| Marija Kurtin | 10/10 | 1856 days | 5% |
| Daniel Madden | 10/10 | 1857 days | 5% |
| Daniel Benjamin | 10/10 | 1887 days | 5% |
| pete wardlow | 10/10 | 1887 days | 5% |
| Megan Wong | 9/10 | 1887 days | 5% |
| Adrian Pett | 9/10 | 1887 days | 5% |
| James Leech | 10/10 | 1888 days | 5% |
| Kellie Wallace | 10/10 | 1888 days | 5% |
| Peter Worsey | 9/10 | 1917 days | 5% |
| Nick Richards | 10/10 | 1917 days | 5% |
| Julie Morin | 10/10 | 1917 days | 5% |
| Lanny T | 9/10 | 1948 days | 5% |
| Alexandra Zobel-Brown | 10/10 | 1948 days | 5% |
| Lil and Rob | 9/10 | 1949 days | 5% |
| Andrew Hammond | 10/10 | 1979 days | 5% |
| Paul . | 10/10 | 2071 days | 5% |
| Martha Duszynska | 10/10 | 2131 days | 4% |
| John B | 10/10 | 2163 days | 4% |
| Dieter Stein | 10/10 | 2163 days | 4% |
| charlie | 10/10 | 2163 days | 4% |
| Bengt Pehrson | 10/10 | 2190 days | 4% |
| Andrew Sanis | 10/10 | 2191 days | 4% |
| Marcel | 10/10 | 2191 days | 4% |
| Hans Stam | 10/10 | 2191 days | 4% |
| Fredrik & Mattias | 10/10 | 2191 days | 4% |
| Geertje and Rein | 10/10 | 2191 days | 4% |
| Nicola | 10/10 | 2222 days | 4% |
| MortenHaek | 10/10 | 2222 days | 4% |
| dino Sikkel | 10/10 | 2222 days | 4% |
| Zena Eyles | 9/10 | 2252 days | 4% |
| Kyle Canton | 10/10 | 2252 days | 4% |
| alan chan | 10/10 | 2253 days | 4% |
| Mark Lechner | 10/10 | 2282 days | 4% |
| Robin Lam | 10/10 | 2282 days | 4% |
| stephen richard | 8/10 | 2282 days | 4% |
| ian kennedy | 10/10 | 2283 days | 4% |
| Jeremy Bennett | 10/10 | 2283 days | 4% |
| Anthony Carroll | 9/10 | 2283 days | 4% |
| Caroline Frank | 10/10 | 2283 days | 4% |
| Marcus Berndt | 9/10 | 2283 days | 4% |
| Tadhg and Ciara | 10/10 | 2314 days | 4% |
| Annette Gordon | 10/10 | 2343 days | 4% |
| Chris Mitts | 10/10 | 2344 days | 4% |
| Nikki Van de Scheur | 10/10 | 2344 days | 4% |
| Liz | 10/10 | 2374 days | 4% |
| Jon Rush | 10/10 | 2375 days | 4% |
| Michael Grozdanovski | 10/10 | 2466 days | 4% |
| Frank Turner | 10/10 | 2496 days | 4% |
| Corinne Veyssiere | 10/10 | 2496 days | 4% |
| Max Mayer-Aull | 10/10 | 2527 days | 4% |
| Millie Benbow | 10/10 | 2527 days | 4% |
| Shelley Sims | 10/10 | 2528 days | 4% |
| Kelvin Lim | 10/10 | 2528 days | 4% |
| Jennifer Pardee | 10/10 | 2555 days | 4% |
| Rodney Tillyer | 10/10 | 2555 days | 4% |
| Graham Johnstone | 9/10 | 2555 days | 3% |
| Katrine Djernes | 10/10 | 2586 days | 3% |
| Lukas Heim | 10/10 | 2586 days | 3% |
| John Graham | 7/10 | 2586 days | 3% |
| Pam Fairbanks | 10/10 | 2586 days | 3% |
| Jen Hack | 10/10 | 2587 days | 3% |
| Janneke van Krieken | 10/10 | 2647 days | 2% |
| Courtney Frew | 10/10 | 2647 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2647 days | 3% |
| Sophie DESTANNES | 10/10 | 2647 days | 3% |
| Thomas Nauer | 10/10 | 2647 days | 3% |
| Lynne Mansell | 10/10 | 2647 days | 3% |
| Bill Shelton | 10/10 | 2647 days | 3% |
| Angela McDade | 10/10 | 2647 days | 3% |
| Ieltxu Lauzirika | 10/10 | 2678 days | 3% |
| Roger Miller | 9/10 | 2678 days | 3% |
| Les Pick | 9/10 | 2708 days | 3% |
| Tim Trenwith | 10/10 | 2739 days | 3% |
| Joël Monin | 10/10 | 2831 days | 3% |
| Daniella Marlow | 10/10 | 2831 days | 3% |
| Alexandre Martin | 9/10 | 2858 days | 3% |
| Jason Morehouse | 10/10 | 2861 days | 3% |
| Annelie Peters | 10/10 | 2861 days | 3% |
| Olly | 10/10 | 2861 days | 3% |
| Kay Simpkin | 9/10 | 2865 days | 2% |
| Patrick Meyer | 10/10 | 2875 days | 2% |
| Rolf Anton | 10/10 | 2892 days | 3% |
| Jeremy Bennett | 10/10 | 2892 days | 3% |
| R Brandsma | 9/10 | 2907 days | 2% |
| Alfredo Talin | 10/10 | 2920 days | 3% |
| Karin Martin | 10/10 | 2920 days | 3% |
| Magnus Bell | 10/10 | 2951 days | 3% |
| Carlos Ciller | 10/10 | 2951 days | 3% |
| Jochen vA | 10/10 | 2951 days | 3% |
| David Bryant | 10/10 | 2951 days | 3% |
| Steven Casburn | 10/10 | 2951 days | 3% |
| Jolien | 9/10 | 2972 days | 2% |
| Mark Thompson | 10/10 | 2982 days | 3% |
| Matt Petrie | 10/10 | 2982 days | 3% |
| roni naiss | 10/10 | 3012 days | 3% |
| Harin Kerai | 10/10 | 3012 days | 3% |
| Gary Smith | 10/10 | 3012 days | 3% |
| Bev Rankin | 9/10 | 3043 days | 3% |
| Martyn Hancock | 8/10 | 3043 days | 2% |
| Vincent Clausen | 10/10 | 3043 days | 3% |
| Margaret Sheffield | 10/10 | 3043 days | 3% |
| Mark Fuller | 10/10 | 3073 days | 2% |
| Brett E | 10/10 | 3135 days | 2% |
| Vicki Shepherd | 2/10 | 3196 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3226 days | 2% |
| Pierre FALCONETTI | 10/10 | 3226 days | 2% |
| Phil Townsend | 9/10 | 3226 days | 2% |
| Lynne Dyck | 10/10 | 3226 days | 2% |
| Rakcent Wong | 10/10 | 3257 days | 2% |
| Trevor Beselt | 10/10 | 3257 days | 2% |
| Martin Goodman | 10/10 | 3286 days | 2% |
| Steve Paddison | 10/10 | 3286 days | 2% |
| Kathleen Brown | 10/10 | 3286 days | 2% |
| Howard Geer | 10/10 | 3287 days | 2% |
| Alison Gourlay | 10/10 | 3287 days | 2% |
| Jennifer Ings | 10/10 | 3317 days | 2% |
| Lynda Coote | 8/10 | 3317 days | 2% |
| Thomas and leonie | 10/10 | 3317 days | 2% |
| Ben Thompson | 10/10 | 3317 days | 2% |
| Ian MacDougall | 10/10 | 3317 days | 2% |
| paolo battistoni | 10/10 | 3318 days | 2% |
| thinus van niekerk | 9/10 | 3349 days | 2% |
| Joanna Stephens | 10/10 | 3349 days | 2% |
| Rachel Purchase | 10/10 | 3378 days | 2% |
| Mark Walton | 9/10 | 3378 days | 2% |
| William Wighton | 10/10 | 3378 days | 2% |
| Renee Willhuber | 10/10 | 3379 days | 2% |
| Jean-Marie Versaud | 8/10 | 3379 days | 2% |
| Luis . | 10/10 | 3409 days | 2% |
| mtn mtn | 10/10 | 3439 days | 2% |
| Mike Spiro | 10/10 | 3439 days | 2% |
| Margaret Kajewski | 10/10 | 3470 days | 2% |
| tim downing | 10/10 | 3531 days | 2% |
| Katherine Easterling | 10/10 | 3563 days | 1% |
| ruben dam | 10/10 | 3563 days | 1% |
| Barbara Clarke | 10/10 | 3623 days | 1% |
| francesco bombelli | 10/10 | 3651 days | 1% |
| Katy Kirby | 10/10 | 3651 days | 1% |
| Simon von Heugel | 10/10 | 3682 days | 1% |
| Mikael Hedstrom | 10/10 | 3682 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 3682 days | 1% |
| Chris Heaton | 10/10 | 4017 days | 1% |
| rachandjohn | 10/10 | 4048 days | 0% |
| Steven Kopstein | 10/10 | 4048 days | 0% |
| Kelly Hunter | 10/10 | 4048 days | 0% |
| Jackie Pearson | 10/10 | 4079 days | 0% |
| Craig | 9/10 | 4109 days | 0% |
| Maree Dunlop | 10/10 | 4201 days | 0% |
| Graeme32 | 10/10 | 4293 days | 0% |
| Travellor | 10/10 | 4293 days | 0% |
| hannahlornsen | 10/10 | 4382 days | 1% |
| David Law | 10/10 | 4413 days | 1% |
| David and Sally Wallis | 8/10 | 4435 days | 1% |
| millview | 10/10 | 4444 days | 1% |
| johannesivarsson | 10/10 | 4444 days | 1% |
| Kleiner | 10/10 | 4444 days | 1% |
| obyrnej | 10/10 | 4444 days | 1% |
| Kristina Mårtensson | 9/10 | 4444 days | 1% |
| clarea | 10/10 | 4474 days | 1% |
| peteandviv | 10/10 | 4474 days | 1% |
| TheVons | 10/10 | 4505 days | 1% |
| Siggy0603 | 10/10 | 4627 days | 1% |
| stacey | 10/10 | 4627 days | 1% |
| klinehan | 10/10 | 4658 days | 1% |
| Martin_Sonia | 10/10 | 4658 days | 1% |
| joelhwa | 10/10 | 4688 days | 1% |
| PandWBr | 10/10 | 4719 days | 1% |
| Webb & Muckelt | 9/10 | 4728 days | 1% |
| Judith Midgley | 8/10 | 4731 days | 1% |
| Michelle | 10/10 | 4748 days | 1% |
| TonyB | 10/10 | 4748 days | 1% |
| KandJ | 10/10 | 4779 days | 1% |
| susanmountford | 9/10 | 4779 days | 1% |
| Bjarne | 10/10 | 4779 days | 1% |
| cerlermsw | 10/10 | 4779 days | 1% |
| DaveHarris | 9/10 | 4810 days | 1% |
| Jimmer84 | 10/10 | 4810 days | 1% |
| darktower | 10/10 | 4810 days | 1% |
| acharlesedwards | 9/10 | 4840 days | 1% |
| Caragh | 10/10 | 4871 days | 1% |
| stuart01 | 10/10 | 4901 days | 1% |
| TomandDave | 10/10 | 4901 days | 1% |
| robpthomas | 10/10 | 4901 days | 1% |
| markearl | 9/10 | 4901 days | 1% |
| Katy Johnson | 8/10 | 5060 days | 1% |
| Julie | 9/10 | 5067 days | 1% |
| Matt Haneline | 8/10 | 5073 days | 1% |
| Bette Eh | 10/10 | 5074 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5090 days | 1% |
| Andrew Koster | 9/10 | 5098 days | 1% |
| Becky Foley | 10/10 | 5099 days | 1% |
| ian1 | 10/10 | 5113 days | 1% |
| geoffreyandjean | 9/10 | 5113 days | 1% |
| fogartyh | 10/10 | 5144 days | 1% |
| Nature_love | 8/10 | 5144 days | 1% |
| BrianHart6 | 10/10 | 5175 days | 1% |
| donpursche | 9/10 | 5236 days | 1% |
| martinveysey | 10/10 | 5389 days | 1% |
| dylan212 | 10/10 | 5450 days | 1% |
| Marge Steve | 9/10 | 5459 days | 1% |
| Don and Barb | 8/10 | 5471 days | 1% |
| Jen Rick | 10/10 | 5474 days | 1% |
| Nigel Petrie | 10/10 | 5563 days | 1% |
| alanvn | 9/10 | 5653 days | 1% |
| Jules77 | 10/10 | 5662 days | 1% |
| LowerD | 9/10 | 5778 days | 1% |
| JanL | 9/10 | 5784 days | 1% |
| erikc | 9/10 | 5784 days | 1% |
| keeble | 7/10 | 5784 days | 0% |
| KuzakUSA | 8/10 | 5788 days | 1% |
| GregL | 9/10 | 5803 days | 1% |
| Philip | 10/10 | 5833 days | 1% |
| Melinda | 9/10 | 5868 days | 1% |
| Andrew | 5/10 | 5974 days | 0% |
| ranker_46 | 10/10 | 6386 days | 1% |
| qofd | 9/10 | 6485 days | 1% |
| noname | 8/10 | 6549 days | 1% |
| Louise | 10/10 | 6564 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.73% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 132 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 129 | -2.67% |
| 130 | -2.69% |
| 131 | -2.71% |
| 132 | -2.73% |
| 133 | -2.75% |
| 134 | -2.77% |
| 135 | -2.79% |
| … | … |
Balancing Adjustment
0.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.