G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
256 Valid Reviews
The Sunrise Holidays experience has a total of 264 reviews. There are 256 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 196 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.56% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.56% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| JP Lauzon | 10/10 | 226 days | 100% |
| David Brooks | 10/10 | 256 days | 99% |
| Mikael | 10/10 | 359 days | 95% |
| Bruce Stephenson | 9/10 | 525 days | 86% |
| JemmaL | 10/10 | 573 days | 84% |
| COUSTEIX Guy | 10/10 | 586 days | 83% |
| Henry Rudyono | 9/10 | 647 days | 78% |
| William Fleszar | 10/10 | 676 days | 76% |
| Patch Bonkemeyer | 10/10 | 676 days | 76% |
| Jessica Holloway | 10/10 | 676 days | 76% |
| Eliot | 10/10 | 707 days | 74% |
| Colin Burke | 10/10 | 707 days | 74% |
| Elliott | 10/10 | 738 days | 71% |
| Kristen Lynch | 10/10 | 738 days | 71% |
| Anne | 10/10 | 768 days | 68% |
| Brett_E | 10/10 | 966 days | 48% |
| Marion | 10/10 | 982 days | 47% |
| Felicity Nicolson | 10/10 | 982 days | 47% |
| Pierre Bec | 9/10 | 1013 days | 43% |
| Lulu Lundt | 10/10 | 1072 days | 38% |
| Fraser Walkenhorst | 10/10 | 1194 days | 29% |
| Mike & Megan | 10/10 | 1347 days | 19% |
| Sky | 10/10 | 1347 days | 19% |
| Esther Hyde | 10/10 | 1894 days | 5% |
| Emma | 10/10 | 1894 days | 5% |
| SHIH-TING LIN | 10/10 | 1924 days | 5% |
| stephen hailes | 10/10 | 1986 days | 5% |
| Lena | 10/10 | 1986 days | 5% |
| Josephine Moggie | 10/10 | 2016 days | 5% |
| Ash Worthington | 10/10 | 2016 days | 5% |
| Edwin PAYELLE | 10/10 | 2107 days | 5% |
| Adrian Cheetham | 10/10 | 2107 days | 5% |
| Tina Gahlot | 10/10 | 2107 days | 5% |
| Luke | 10/10 | 2108 days | 5% |
| Fontaine Josiane | 10/10 | 2136 days | 4% |
| Adrian Trumper | 9/10 | 2136 days | 4% |
| Andrew Dickson | 10/10 | 2137 days | 4% |
| Ugo Nourry | 10/10 | 2167 days | 4% |
| Marija Kurtin | 10/10 | 2167 days | 4% |
| Daniel Madden | 10/10 | 2168 days | 4% |
| Daniel Benjamin | 10/10 | 2198 days | 4% |
| pete wardlow | 10/10 | 2198 days | 4% |
| Megan Wong | 9/10 | 2198 days | 4% |
| Adrian Pett | 9/10 | 2198 days | 4% |
| James Leech | 10/10 | 2199 days | 4% |
| Kellie Wallace | 10/10 | 2199 days | 4% |
| Peter Worsey | 9/10 | 2228 days | 4% |
| Nick Richards | 10/10 | 2228 days | 4% |
| Julie Morin | 10/10 | 2228 days | 4% |
| Lanny T | 9/10 | 2259 days | 4% |
| Alexandra Zobel-Brown | 10/10 | 2259 days | 4% |
| Lil and Rob | 9/10 | 2260 days | 4% |
| Andrew Hammond | 10/10 | 2290 days | 4% |
| Paul . | 10/10 | 2382 days | 4% |
| Martha Duszynska | 10/10 | 2442 days | 4% |
| John B | 10/10 | 2474 days | 4% |
| Dieter Stein | 10/10 | 2474 days | 4% |
| charlie | 10/10 | 2474 days | 4% |
| Bengt Pehrson | 10/10 | 2501 days | 4% |
| Andrew Sanis | 10/10 | 2502 days | 4% |
| Marcel | 10/10 | 2502 days | 4% |
| Hans Stam | 10/10 | 2502 days | 4% |
| Fredrik & Mattias | 10/10 | 2502 days | 4% |
| Geertje and Rein | 10/10 | 2502 days | 4% |
| Nicola | 10/10 | 2533 days | 4% |
| MortenHaek | 10/10 | 2533 days | 4% |
| dino Sikkel | 10/10 | 2533 days | 4% |
| Zena Eyles | 9/10 | 2563 days | 4% |
| Kyle Canton | 10/10 | 2563 days | 4% |
| alan chan | 10/10 | 2564 days | 4% |
| Mark Lechner | 10/10 | 2593 days | 4% |
| Robin Lam | 10/10 | 2593 days | 4% |
| stephen richard | 8/10 | 2593 days | 3% |
| ian kennedy | 10/10 | 2594 days | 4% |
| Jeremy Bennett | 10/10 | 2594 days | 4% |
| Anthony Carroll | 9/10 | 2594 days | 4% |
| Caroline Frank | 10/10 | 2594 days | 4% |
| Marcus Berndt | 9/10 | 2594 days | 4% |
| Tadhg and Ciara | 10/10 | 2625 days | 3% |
| Annette Gordon | 10/10 | 2654 days | 3% |
| Chris Mitts | 10/10 | 2655 days | 3% |
| Nikki Van de Scheur | 10/10 | 2655 days | 3% |
| Liz | 10/10 | 2685 days | 3% |
| Jon Rush | 10/10 | 2686 days | 3% |
| Michael Grozdanovski | 10/10 | 2777 days | 3% |
| Frank Turner | 10/10 | 2807 days | 3% |
| Corinne Veyssiere | 10/10 | 2807 days | 3% |
| Max Mayer-Aull | 10/10 | 2838 days | 3% |
| Millie Benbow | 10/10 | 2838 days | 3% |
| Shelley Sims | 10/10 | 2839 days | 3% |
| Kelvin Lim | 10/10 | 2839 days | 3% |
| Jennifer Pardee | 10/10 | 2866 days | 3% |
| Rodney Tillyer | 10/10 | 2866 days | 3% |
| Graham Johnstone | 9/10 | 2866 days | 3% |
| Katrine Djernes | 10/10 | 2897 days | 3% |
| Lukas Heim | 10/10 | 2897 days | 3% |
| John Graham | 7/10 | 2897 days | 3% |
| Pam Fairbanks | 10/10 | 2897 days | 3% |
| Jen Hack | 10/10 | 2898 days | 3% |
| Janneke van Krieken | 10/10 | 2958 days | 2% |
| Courtney Frew | 10/10 | 2958 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2958 days | 3% |
| Sophie DESTANNES | 10/10 | 2958 days | 3% |
| Thomas Nauer | 10/10 | 2958 days | 3% |
| Lynne Mansell | 10/10 | 2958 days | 3% |
| Bill Shelton | 10/10 | 2958 days | 3% |
| Angela McDade | 10/10 | 2958 days | 3% |
| Ieltxu Lauzirika | 10/10 | 2989 days | 3% |
| Roger Miller | 9/10 | 2989 days | 3% |
| Les Pick | 9/10 | 3019 days | 3% |
| Tim Trenwith | 10/10 | 3050 days | 3% |
| Joël Monin | 10/10 | 3142 days | 2% |
| Daniella Marlow | 10/10 | 3142 days | 2% |
| Alexandre Martin | 9/10 | 3169 days | 2% |
| Jason Morehouse | 10/10 | 3172 days | 2% |
| Annelie Peters | 10/10 | 3172 days | 2% |
| Olly | 10/10 | 3172 days | 2% |
| Kay Simpkin | 9/10 | 3176 days | 2% |
| Patrick Meyer | 10/10 | 3186 days | 2% |
| Rolf Anton | 10/10 | 3203 days | 2% |
| Jeremy Bennett | 10/10 | 3203 days | 2% |
| R Brandsma | 9/10 | 3218 days | 2% |
| Alfredo Talin | 10/10 | 3231 days | 2% |
| Karin Martin | 10/10 | 3231 days | 2% |
| Magnus Bell | 10/10 | 3262 days | 2% |
| Carlos Ciller | 10/10 | 3262 days | 2% |
| Jochen vA | 10/10 | 3262 days | 2% |
| David Bryant | 10/10 | 3262 days | 2% |
| Steven Casburn | 10/10 | 3262 days | 2% |
| Jolien | 9/10 | 3283 days | 1% |
| Mark Thompson | 10/10 | 3293 days | 2% |
| Matt Petrie | 10/10 | 3293 days | 2% |
| roni naiss | 10/10 | 3323 days | 2% |
| Harin Kerai | 10/10 | 3323 days | 2% |
| Gary Smith | 10/10 | 3323 days | 2% |
| Bev Rankin | 9/10 | 3354 days | 2% |
| Martyn Hancock | 8/10 | 3354 days | 2% |
| Vincent Clausen | 10/10 | 3354 days | 2% |
| Margaret Sheffield | 10/10 | 3354 days | 2% |
| Mark Fuller | 10/10 | 3384 days | 2% |
| Brett E | 10/10 | 3446 days | 2% |
| Vicki Shepherd | 2/10 | 3507 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3537 days | 2% |
| Pierre FALCONETTI | 10/10 | 3537 days | 2% |
| Phil Townsend | 9/10 | 3537 days | 2% |
| Lynne Dyck | 10/10 | 3537 days | 2% |
| Rakcent Wong | 10/10 | 3568 days | 2% |
| Trevor Beselt | 10/10 | 3568 days | 2% |
| Martin Goodman | 10/10 | 3597 days | 2% |
| Steve Paddison | 10/10 | 3597 days | 2% |
| Kathleen Brown | 10/10 | 3597 days | 2% |
| Howard Geer | 10/10 | 3598 days | 2% |
| Alison Gourlay | 10/10 | 3598 days | 2% |
| Jennifer Ings | 10/10 | 3628 days | 1% |
| Lynda Coote | 8/10 | 3628 days | 1% |
| Thomas and leonie | 10/10 | 3628 days | 1% |
| Ben Thompson | 10/10 | 3628 days | 1% |
| Ian MacDougall | 10/10 | 3628 days | 1% |
| paolo battistoni | 10/10 | 3629 days | 1% |
| thinus van niekerk | 9/10 | 3660 days | 1% |
| Joanna Stephens | 10/10 | 3660 days | 1% |
| Rachel Purchase | 10/10 | 3689 days | 1% |
| Mark Walton | 9/10 | 3689 days | 1% |
| William Wighton | 10/10 | 3689 days | 1% |
| Renee Willhuber | 10/10 | 3690 days | 1% |
| Jean-Marie Versaud | 8/10 | 3690 days | 1% |
| Luis . | 10/10 | 3720 days | 1% |
| mtn mtn | 10/10 | 3750 days | 1% |
| Mike Spiro | 10/10 | 3750 days | 1% |
| Margaret Kajewski | 10/10 | 3781 days | 1% |
| tim downing | 10/10 | 3842 days | 1% |
| Katherine Easterling | 10/10 | 3874 days | 1% |
| ruben dam | 10/10 | 3874 days | 1% |
| Barbara Clarke | 10/10 | 3934 days | 1% |
| francesco bombelli | 10/10 | 3962 days | 1% |
| Katy Kirby | 10/10 | 3962 days | 1% |
| Simon von Heugel | 10/10 | 3993 days | 1% |
| Mikael Hedstrom | 10/10 | 3993 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 3993 days | 1% |
| Chris Heaton | 10/10 | 4328 days | 0% |
| rachandjohn | 10/10 | 4359 days | 0% |
| Steven Kopstein | 10/10 | 4359 days | 0% |
| Kelly Hunter | 10/10 | 4359 days | 0% |
| Jackie Pearson | 10/10 | 4390 days | 1% |
| Craig | 9/10 | 4420 days | 1% |
| Maree Dunlop | 10/10 | 4512 days | 1% |
| Graeme32 | 10/10 | 4604 days | 1% |
| Travellor | 10/10 | 4604 days | 1% |
| hannahlornsen | 10/10 | 4693 days | 1% |
| David Law | 10/10 | 4724 days | 1% |
| David and Sally Wallis | 8/10 | 4746 days | 1% |
| millview | 10/10 | 4755 days | 1% |
| johannesivarsson | 10/10 | 4755 days | 1% |
| Kleiner | 10/10 | 4755 days | 1% |
| obyrnej | 10/10 | 4755 days | 1% |
| Kristina Mårtensson | 9/10 | 4755 days | 1% |
| clarea | 10/10 | 4785 days | 1% |
| peteandviv | 10/10 | 4785 days | 1% |
| TheVons | 10/10 | 4816 days | 1% |
| Siggy0603 | 10/10 | 4938 days | 1% |
| stacey | 10/10 | 4938 days | 1% |
| klinehan | 10/10 | 4969 days | 1% |
| Martin_Sonia | 10/10 | 4969 days | 1% |
| joelhwa | 10/10 | 4999 days | 1% |
| PandWBr | 10/10 | 5030 days | 1% |
| Webb & Muckelt | 9/10 | 5039 days | 1% |
| Judith Midgley | 8/10 | 5042 days | 1% |
| Michelle | 10/10 | 5059 days | 1% |
| TonyB | 10/10 | 5059 days | 1% |
| KandJ | 10/10 | 5090 days | 1% |
| susanmountford | 9/10 | 5090 days | 1% |
| Bjarne | 10/10 | 5090 days | 1% |
| cerlermsw | 10/10 | 5090 days | 1% |
| DaveHarris | 9/10 | 5121 days | 1% |
| Jimmer84 | 10/10 | 5121 days | 1% |
| darktower | 10/10 | 5121 days | 1% |
| acharlesedwards | 9/10 | 5151 days | 1% |
| Caragh | 10/10 | 5182 days | 1% |
| stuart01 | 10/10 | 5212 days | 1% |
| TomandDave | 10/10 | 5212 days | 1% |
| robpthomas | 10/10 | 5212 days | 1% |
| markearl | 9/10 | 5212 days | 1% |
| Katy Johnson | 8/10 | 5371 days | 1% |
| Julie | 9/10 | 5378 days | 1% |
| Matt Haneline | 8/10 | 5384 days | 1% |
| Bette Eh | 10/10 | 5385 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5401 days | 1% |
| Andrew Koster | 9/10 | 5409 days | 1% |
| Becky Foley | 10/10 | 5410 days | 1% |
| ian1 | 10/10 | 5424 days | 1% |
| geoffreyandjean | 9/10 | 5424 days | 1% |
| fogartyh | 10/10 | 5455 days | 1% |
| Nature_love | 8/10 | 5455 days | 1% |
| BrianHart6 | 10/10 | 5486 days | 1% |
| donpursche | 9/10 | 5547 days | 1% |
| martinveysey | 10/10 | 5700 days | 1% |
| dylan212 | 10/10 | 5761 days | 1% |
| Marge Steve | 9/10 | 5770 days | 1% |
| Don and Barb | 8/10 | 5782 days | 1% |
| Jen Rick | 10/10 | 5785 days | 1% |
| Nigel Petrie | 10/10 | 5874 days | 1% |
| alanvn | 9/10 | 5964 days | 1% |
| Jules77 | 10/10 | 5973 days | 1% |
| LowerD | 9/10 | 6089 days | 1% |
| JanL | 9/10 | 6095 days | 1% |
| erikc | 9/10 | 6095 days | 1% |
| keeble | 7/10 | 6095 days | 1% |
| KuzakUSA | 8/10 | 6099 days | 1% |
| GregL | 9/10 | 6114 days | 1% |
| Philip | 10/10 | 6144 days | 1% |
| Melinda | 9/10 | 6179 days | 1% |
| Andrew | 5/10 | 6285 days | 0% |
| ranker_46 | 10/10 | 6697 days | 1% |
| qofd | 9/10 | 6796 days | 1% |
| noname | 8/10 | 6860 days | 1% |
| Louise | 10/10 | 6875 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.36% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 165 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 162 | -3.30% |
| 163 | -3.32% |
| 164 | -3.34% |
| 165 | -3.36% |
| 166 | -3.38% |
| 167 | -3.40% |
| 168 | -3.42% |
| … | … |
Balancing Adjustment
0.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.