Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 337 reviews. There are 323 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1219 days | 100% |
| Kris Shead | 9/10 | 1888 days | 46% |
| Kevin Mcquade | 9/10 | 1888 days | 46% |
| Hayley | 8/10 | 1920 days | 45% |
| Carlos Pellegrini | 7/10 | 1949 days | 42% |
| Tony S | 9/10 | 1949 days | 45% |
| Ignacio Etchechoury | 9/10 | 1980 days | 44% |
| Mikhail Theodorus | 9/10 | 2133 days | 41% |
| Charlie Baggallay | 10/10 | 2163 days | 41% |
| Fred Conyers | 9/10 | 2163 days | 41% |
| Joze Peres | 3/10 | 2164 days | 22% |
| Michaela | 9/10 | 2223 days | 40% |
| Allison | 1/10 | 2223 days | 16% |
| Rike Pilz | 3/10 | 2223 days | 22% |
| Alice | 1/10 | 2223 days | 16% |
| Keisha Quinn | 10/10 | 2284 days | 39% |
| Laurent AUBERTIN | 8/10 | 2284 days | 38% |
| Esmee | 10/10 | 2285 days | 39% |
| Laura Mayer, Tobias Dürr | 4/10 | 2285 days | 25% |
| Nitasha Rehman | 7/10 | 2314 days | 36% |
| Celeste Schwarz | 7/10 | 2314 days | 36% |
| Jaclyn Mills | 9/10 | 2314 days | 38% |
| Hayley Pickering | 9/10 | 2314 days | 38% |
| Imrich Kiss | 9/10 | 2315 days | 38% |
| borha mohd zain | 1/10 | 2315 days | 16% |
| aLVARO Gonzalez | 10/10 | 2345 days | 38% |
| Suhui Hee | 8/10 | 2345 days | 37% |
| David Coleman | 9/10 | 2345 days | 37% |
| Susan Cook | 9/10 | 2498 days | 35% |
| Mark Fitzpatrick | 6/10 | 2528 days | 30% |
| Trina Ludwig | 8/10 | 2528 days | 34% |
| Katherine Hugh | 10/10 | 2587 days | 33% |
| Jacinta Norton | 8/10 | 2618 days | 32% |
| Heather ryckman | 4/10 | 2618 days | 21% |
| Merrit Savener | 9/10 | 2618 days | 32% |
| Kah Yi Choong | 8/10 | 2618 days | 32% |
| Alexandra Coffey | 10/10 | 2649 days | 32% |
| Matiu Iraia | 9/10 | 2649 days | 32% |
| Laura Elliott | 10/10 | 2679 days | 32% |
| Clint Bradley | 5/10 | 2679 days | 24% |
| Felix Haget | 9/10 | 2679 days | 31% |
| sue Winterton | 8/10 | 2679 days | 31% |
| S H | 3/10 | 2710 days | 17% |
| Olli Jarva | 7/10 | 2710 days | 29% |
| Set Lee Chong | 9/10 | 2771 days | 30% |
| MING HUI FONG | 8/10 | 2832 days | 28% |
| Julie Costa | 9/10 | 2863 days | 28% |
| Medro Brodeur | 9/10 | 2863 days | 28% |
| Ylva Teleman | 10/10 | 2920 days | 27% |
| roger loyer | 8/10 | 2924 days | 26% |
| David Henry | 8/10 | 2924 days | 26% |
| Kilian Frank | 9/10 | 2924 days | 27% |
| Trine and Malin | 9/10 | 2927 days | 27% |
| Katey Bell | 7/10 | 2930 days | 25% |
| Natasha Startup | 10/10 | 2936 days | 27% |
| Ron Hawkins | 10/10 | 2952 days | 27% |
| Ana Masu | 9/10 | 2952 days | 26% |
| Heather Balch | 9/10 | 2952 days | 26% |
| Linda Livett | 9/10 | 2952 days | 26% |
| Lily Bruntsch | 7/10 | 2983 days | 24% |
| Slawomir Pegiel | 10/10 | 2983 days | 26% |
| Luiz Noldin | 9/10 | 2983 days | 26% |
| Dana Cranstone | 10/10 | 2984 days | 26% |
| Claudia Schaefer | 9/10 | 2998 days | 25% |
| Adam Pullinger | 9/10 | 3001 days | 25% |
| Kees Mol | 7/10 | 3015 days | 24% |
| Howard Hoshide | 9/10 | 3044 days | 25% |
| Danielle Sandahl | 10/10 | 3044 days | 25% |
| Diego Casanova | 8/10 | 3055 days | 24% |
| Colin Wuerthele | 10/10 | 3075 days | 24% |
| Ronel Coetzer | 9/10 | 3105 days | 23% |
| Marine Audoire | 10/10 | 3257 days | 21% |
| Adda Guðrún | 1/10 | 3258 days | 8% |
| Stacy Johnson | 4/10 | 3258 days | 14% |
| Hedwig Faust | 9/10 | 3258 days | 21% |
| Leisha Saxena | 7/10 | 3265 days | 19% |
| Mathilde | 8/10 | 3271 days | 20% |
| Helene Christensen | 8/10 | 3273 days | 20% |
| Marka Okrutny | 10/10 | 3274 days | 21% |
| Mette Elholm | 9/10 | 3276 days | 20% |
| Olivier Anciaux | 9/10 | 3283 days | 20% |
| Stephen Ophelder | 9/10 | 3290 days | 20% |
| Lauren Goebel | 8/10 | 3290 days | 20% |
| Helena Bond | 8/10 | 3295 days | 20% |
| Michaela Bartotini | 6/10 | 3305 days | 17% |
| Laura Schafer | 9/10 | 3308 days | 20% |
| Brianna Burd | 8/10 | 3323 days | 19% |
| Joanna and Shaun | 8/10 | 3330 days | 19% |
| Mikael Persson | 5/10 | 3331 days | 15% |
| Niels Hoogendooen | 9/10 | 3333 days | 19% |
| Alice Melker | 8/10 | 3334 days | 19% |
| Therese and Matthias | 7/10 | 3336 days | 18% |
| Pekka and Jonna | 9/10 | 3340 days | 19% |
| Josephine | 6/10 | 3345 days | 17% |
| Juliette Keyzer | 9/10 | 3347 days | 19% |
| Melissa Thomas | 9/10 | 3349 days | 19% |
| Adrian Pyrke | 8/10 | 3349 days | 19% |
| Jason Simpson | 10/10 | 3349 days | 19% |
| Alejandro Hahn | 9/10 | 3349 days | 19% |
| Malin Meier | 8/10 | 3373 days | 18% |
| Anna and Derck | 7/10 | 3380 days | 17% |
| lucille ramchundra | 8/10 | 3380 days | 18% |
| Iris Gigacher | 9/10 | 3409 days | 18% |
| Tommy Lynch | 8/10 | 3471 days | 17% |
| Benoit Lochin | 9/10 | 3684 days | 13% |
| Lucas Zegarek | 9/10 | 3714 days | 12% |
| Laurie | 9/10 | 3714 days | 12% |
| Alexis Leneveu | 8/10 | 3722 days | 12% |
| Jam Boggomann | 9/10 | 3742 days | 12% |
| tim winders | 9/10 | 3929 days | 8% |
| Xan Northman | 10/10 | 3929 days | 8% |
| Katharina Jacobs | 10/10 | 3960 days | 8% |
| Nick Giangreco | 3/10 | 3960 days | 4% |
| Julia Schabenberger | 8/10 | 3989 days | 7% |
| Alisa | 8/10 | 3989 days | 7% |
| Marie Toulemonde | 9/10 | 4000 days | 7% |
| Laura | 7/10 | 4015 days | 6% |
| Helene Andersen | 9/10 | 4016 days | 7% |
| Stephen Revah | 5/10 | 4018 days | 5% |
| d on amos | 10/10 | 4021 days | 7% |
| Gordon Thomas | 8/10 | 4024 days | 6% |
| Sophie Ball | 9/10 | 4049 days | 6% |
| Alexis Redor | 7/10 | 4052 days | 6% |
| Carina Borho | 8/10 | 4055 days | 6% |
| Markus Spitzmueller | 8/10 | 4056 days | 6% |
| Kristina | 9/10 | 4064 days | 6% |
| Volker | 9/10 | 4064 days | 6% |
| Laura Pleumeekers | 6/10 | 4066 days | 5% |
| Steve Sparkes | 9/10 | 4080 days | 6% |
| Deborah Chan | 9/10 | 4080 days | 6% |
| Matt Cook | 9/10 | 4111 days | 5% |
| philip recordon | 8/10 | 4141 days | 4% |
| Leon | 10/10 | 4172 days | 4% |
| laura porta | 10/10 | 4202 days | 3% |
| NIE SHENGXIAN | 9/10 | 4202 days | 3% |
| gannon murphy | 9/10 | 4294 days | 2% |
| tiny ruins | 10/10 | 4325 days | 1% |
| Don Bennett | 10/10 | 4355 days | 0% |
| Stientje van den Heuvel | 7/10 | 4372 days | 0% |
| Tom Somers | 7/10 | 4372 days | 0% |
| Verena | 8/10 | 4377 days | 0% |
| Anja S | 9/10 | 4377 days | 0% |
| Camille Coombes | 8/10 | 4379 days | 0% |
| Mathieu Maran | 8/10 | 4379 days | 0% |
| Evelina Johansson | 9/10 | 4385 days | 9% |
| Sofia Anderson | 9/10 | 4385 days | 9% |
| Raelene Vine | 7/10 | 4386 days | 9% |
| Rogier Ramaker | 8/10 | 4391 days | 9% |
| Tim Sautter | 4/10 | 4399 days | 6% |
| Dee | 10/10 | 4414 days | 9% |
| Dwharks | 8/10 | 4414 days | 9% |
| marypy | 6/10 | 4414 days | 8% |
| Inge | 9/10 | 4414 days | 9% |
| David Stannard | 10/10 | 4445 days | 9% |
| Daniel Bulach | 9/10 | 4445 days | 9% |
| Martyn Kool | 8/10 | 4462 days | 9% |
| Marieke | 7/10 | 4462 days | 9% |
| colmon | 10/10 | 4476 days | 9% |
| Thibault Bonenfant | 8/10 | 4482 days | 9% |
| Thys | 7/10 | 4488 days | 9% |
| John Freeman | 5/10 | 4492 days | 7% |
| Ton Franke | 8/10 | 4492 days | 9% |
| Michel Vourbraak | 8/10 | 4492 days | 9% |
| foxmccleod | 10/10 | 4506 days | 9% |
| vvarrasso | 5/10 | 4537 days | 7% |
| Pauline_Quentin | 10/10 | 4598 days | 9% |
| jeremyliang | 10/10 | 4629 days | 9% |
| Syarifah | 10/10 | 4659 days | 9% |
| Aggie | 10/10 | 4720 days | 9% |
| nej91 | 9/10 | 4720 days | 9% |
| Markus Frei | 8/10 | 4737 days | 9% |
| Be Groen | 6/10 | 4743 days | 8% |
| mpbiller | 8/10 | 4751 days | 9% |
| Keith Helen | 10/10 | 4751 days | 9% |
| Madeleine Mueller | 8/10 | 4756 days | 9% |
| Daniel & Manuela | 8/10 | 4757 days | 9% |
| Romla | 7/10 | 4758 days | 9% |
| Ronald Veldman | 7/10 | 4758 days | 9% |
| Kasten Madsen | 6/10 | 4760 days | 8% |
| Ryan Pynappels | 7/10 | 4762 days | 9% |
| Melanie | 7/10 | 4763 days | 9% |
| Ivouue & Alex | 9/10 | 4763 days | 9% |
| Houter | 8/10 | 4765 days | 9% |
| Mary Mitchell | 8/10 | 4765 days | 9% |
| Manuela Weber | 4/10 | 4765 days | 6% |
| Kimberley Mills | 8/10 | 4767 days | 9% |
| Jurg Pfaendler | 7/10 | 4768 days | 9% |
| Kim Thorsted | 7/10 | 4774 days | 9% |
| Claudia & Julian | 7/10 | 4778 days | 9% |
| Lotte Foged | 8/10 | 4778 days | 9% |
| Frank & Julia | 8/10 | 4779 days | 9% |
| JulesR | 7/10 | 4780 days | 9% |
| digbe | 8/10 | 4780 days | 9% |
| Marie Frank | 10/10 | 4780 days | 9% |
| Francis Corrigan | 6/10 | 4781 days | 8% |
| Sanne Ta Stroete | 7/10 | 4831 days | 9% |
| Sashia | 8/10 | 4832 days | 9% |
| Mark & Beth Kaufman | 7/10 | 4846 days | 9% |
| Chris Muller | 9/10 | 4846 days | 9% |
| Sarah and Soren | 6/10 | 4848 days | 8% |
| Jan & Marian | 6/10 | 4854 days | 8% |
| David & Mary-Jane Ryder | 8/10 | 4854 days | 9% |
| Michael Muhlwitz | 8/10 | 4857 days | 9% |
| BertvdK | 2/10 | 4872 days | 4% |
| hayleyemery | 10/10 | 4995 days | 9% |
| nwhitehead1 | 10/10 | 4995 days | 9% |
| joeandem | 10/10 | 5025 days | 9% |
| Karen | 9/10 | 5056 days | 9% |
| Stefan Elsenbruch | 7/10 | 5090 days | 9% |
| Thierry Meylan | 8/10 | 5093 days | 9% |
| Maureen Hardy | 3/10 | 5094 days | 5% |
| Sophie Burge | 8/10 | 5094 days | 9% |
| Danielle | 8/10 | 5095 days | 9% |
| Ilse & Thys | 8/10 | 5100 days | 9% |
| Frank & Ruth | 8/10 | 5101 days | 9% |
| Ed Ronan | 6/10 | 5102 days | 8% |
| Thorsten Grocholl | 8/10 | 5104 days | 9% |
| joke | 6/10 | 5104 days | 8% |
| alcatrazz | 3/10 | 5106 days | 5% |
| Monique | 8/10 | 5109 days | 9% |
| Jonathan Cree | 7/10 | 5110 days | 9% |
| Aln | 6/10 | 5111 days | 8% |
| Dave Allen | 5/10 | 5114 days | 7% |
| Victor Lewis | 9/10 | 5114 days | 9% |
| Roman & Esther | 7/10 | 5114 days | 9% |
| Ann-Katrine & Sille | 8/10 | 5115 days | 9% |
| Alan Munday | 8/10 | 5115 days | 9% |
| J van de Vlekkert | 9/10 | 5120 days | 9% |
| Kurmann/Kayser | 8/10 | 5123 days | 9% |
| H Hensen | 8/10 | 5131 days | 9% |
| Laura Hayes | 10/10 | 5132 days | 9% |
| Brian Lind | 8/10 | 5132 days | 9% |
| Angela | 7/10 | 5133 days | 9% |
| Marianne Astorp | 5/10 | 5136 days | 7% |
| Igor Filart | 8/10 | 5140 days | 9% |
| Claire Bulmer | 8/10 | 5140 days | 9% |
| Jan Holger Weib | 8/10 | 5141 days | 9% |
| dodo81 | 9/10 | 5145 days | 9% |
| Michellemarie | 10/10 | 5298 days | 9% |
| rinusm | 8/10 | 5418 days | 9% |
| Kavita | 9/10 | 5421 days | 9% |
| Polil | 7/10 | 5468 days | 9% |
| Andy | 10/10 | 5472 days | 9% |
| Hershell | 5/10 | 5474 days | 7% |
| Peter Schmidt | 5/10 | 5482 days | 7% |
| Schlaepfer | 8/10 | 5484 days | 9% |
| jongejan | 6/10 | 5488 days | 8% |
| Jannievan Osnabrugge | 4/10 | 5492 days | 6% |
| th schuermann | 5/10 | 5492 days | 7% |
| Malcolm Glad | 8/10 | 5495 days | 9% |
| Ronny | 9/10 | 5496 days | 9% |
| Lasse Olesen | 8/10 | 5503 days | 9% |
| Monica and Danie. | 8/10 | 5504 days | 9% |
| Annette Schmitt | 9/10 | 5504 days | 9% |
| Nadine Schaee | 8/10 | 5507 days | 9% |
| uleugel | 4/10 | 5519 days | 6% |
| Beute Jacob | 7/10 | 5523 days | 9% |
| Peter Tres | 8/10 | 5525 days | 9% |
| EA Anders | 4/10 | 5527 days | 6% |
| Astrio Gregersen | 8/10 | 5539 days | 9% |
| mariekef | 9/10 | 5556 days | 9% |
| bertramf | 10/10 | 5557 days | 9% |
| martint | 8/10 | 5565 days | 9% |
| katepat | 8/10 | 5572 days | 9% |
| Anita de Boer | 7/10 | 5574 days | 9% |
| Ulyate | 6/10 | 5583 days | 8% |
| Jeanette Larsen | 7/10 | 5584 days | 9% |
| Sara Reekmans | 9/10 | 5595 days | 9% |
| Emily and Alex | 9/10 | 5599 days | 9% |
| Emear Donnelly | 7/10 | 5737 days | 9% |
| ralphl | 8/10 | 5771 days | 9% |
| RolandV | 9/10 | 5800 days | 9% |
| suet | 7/10 | 5816 days | 9% |
| desl | 7/10 | 5816 days | 9% |
| Sally477 | 9/10 | 5817 days | 9% |
| Marc_N | 8/10 | 5817 days | 9% |
| StefanieA | 3/10 | 5818 days | 5% |
| Jelle | 7/10 | 5819 days | 9% |
| Dave Ashun | 7/10 | 5823 days | 9% |
| Thomas1646 | 8/10 | 5823 days | 9% |
| Lars | 9/10 | 5832 days | 9% |
| SteveW | 9/10 | 5835 days | 9% |
| TobiasK | 8/10 | 5835 days | 9% |
| Rob | 8/10 | 5839 days | 9% |
| Keith | 7/10 | 5840 days | 9% |
| Steve | 9/10 | 5850 days | 9% |
| Heather | 7/10 | 5852 days | 9% |
| Jason | 3/10 | 5855 days | 5% |
| Nikolaj | 9/10 | 5866 days | 9% |
| MattEngland | 9/10 | 5871 days | 9% |
| CharlotteC | 9/10 | 5871 days | 9% |
| SuenSwitzerland | 9/10 | 5875 days | 9% |
| Sheridan Hancock | 10/10 | 5875 days | 9% |
| Henk | 8/10 | 5880 days | 9% |
| Maxim | 9/10 | 5882 days | 9% |
| Rachel | 8/10 | 5882 days | 9% |
| Anna | 7/10 | 5883 days | 9% |
| Thomas | 10/10 | 5884 days | 9% |
| John | 9/10 | 5885 days | 9% |
| Miranda | 9/10 | 5892 days | 9% |
| hanna_and_matt | 10/10 | 5915 days | 9% |
| Jason | 7/10 | 5920 days | 9% |
| Erin | 10/10 | 5967 days | 9% |
| fiona bergin | 10/10 | 5980 days | 9% |
| Anthony | 8/10 | 6196 days | 9% |
| Elizabeth Woodruff | 9/10 | 6196 days | 9% |
| Miranda | 8/10 | 6217 days | 9% |
| Pete | 8/10 | 6305 days | 9% |
| ranker_34 | 8/10 | 6418 days | 9% |
| Jessica Callen | 8/10 | 6541 days | 9% |
| Beth | 8/10 | 6543 days | 9% |
| Fran | 8/10 | 6546 days | 9% |
| John | 9/10 | 6549 days | 9% |
| Jane | 8/10 | 6549 days | 9% |
| Chris | 7/10 | 6553 days | 9% |
| Jacob Mille | 8/10 | 6560 days | 9% |
| Yasmin Michael | 9/10 | 6582 days | 9% |
| Suzy | 7/10 | 6586 days | 9% |
| Janne | 8/10 | 6586 days | 9% |
| Andy | 7/10 | 6588 days | 9% |
| Sandra | 6/10 | 6588 days | 8% |
| Colin | 7/10 | 6590 days | 9% |
| Gillian | 8/10 | 6593 days | 9% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.09% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 55 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.03% |
| 198 | -4.05% |
| 199 | -4.07% |
| 200 | -4.09% |
| 201 | -4.11% |
| 202 | -4.13% |
| 203 | -4.15% |
| … | … |
Balancing Adjustment
5.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.