Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 337 reviews. There are 323 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1187 days | 100% |
| Kris Shead | 9/10 | 1857 days | 43% |
| Kevin Mcquade | 9/10 | 1857 days | 43% |
| Hayley | 8/10 | 1888 days | 42% |
| Carlos Pellegrini | 7/10 | 1918 days | 39% |
| Tony S | 9/10 | 1918 days | 42% |
| Ignacio Etchechoury | 9/10 | 1949 days | 41% |
| Mikhail Theodorus | 9/10 | 2102 days | 38% |
| Charlie Baggallay | 10/10 | 2132 days | 38% |
| Fred Conyers | 9/10 | 2132 days | 38% |
| Joze Peres | 3/10 | 2132 days | 21% |
| Michaela | 9/10 | 2191 days | 37% |
| Allison | 1/10 | 2191 days | 15% |
| Rike Pilz | 3/10 | 2191 days | 20% |
| Alice | 1/10 | 2191 days | 15% |
| Keisha Quinn | 10/10 | 2253 days | 36% |
| Laurent AUBERTIN | 8/10 | 2253 days | 36% |
| Esmee | 10/10 | 2253 days | 36% |
| Laura Mayer, Tobias Dürr | 4/10 | 2253 days | 24% |
| Nitasha Rehman | 7/10 | 2283 days | 33% |
| Celeste Schwarz | 7/10 | 2283 days | 33% |
| Jaclyn Mills | 9/10 | 2283 days | 35% |
| Hayley Pickering | 9/10 | 2283 days | 35% |
| Imrich Kiss | 9/10 | 2283 days | 35% |
| borha mohd zain | 1/10 | 2283 days | 14% |
| aLVARO Gonzalez | 10/10 | 2314 days | 35% |
| Suhui Hee | 8/10 | 2314 days | 34% |
| David Coleman | 9/10 | 2314 days | 35% |
| Susan Cook | 9/10 | 2467 days | 32% |
| Mark Fitzpatrick | 6/10 | 2497 days | 28% |
| Trina Ludwig | 8/10 | 2497 days | 31% |
| Katherine Hugh | 10/10 | 2556 days | 31% |
| Jacinta Norton | 8/10 | 2587 days | 30% |
| Heather ryckman | 4/10 | 2587 days | 20% |
| Merrit Savener | 9/10 | 2587 days | 30% |
| Kah Yi Choong | 8/10 | 2587 days | 30% |
| Alexandra Coffey | 10/10 | 2618 days | 30% |
| Matiu Iraia | 9/10 | 2618 days | 30% |
| Laura Elliott | 10/10 | 2648 days | 29% |
| Clint Bradley | 5/10 | 2648 days | 22% |
| Felix Haget | 9/10 | 2648 days | 29% |
| sue Winterton | 8/10 | 2648 days | 29% |
| S H | 3/10 | 2679 days | 16% |
| Olli Jarva | 7/10 | 2679 days | 27% |
| Set Lee Chong | 9/10 | 2740 days | 28% |
| MING HUI FONG | 8/10 | 2801 days | 26% |
| Julie Costa | 9/10 | 2832 days | 26% |
| Medro Brodeur | 9/10 | 2832 days | 26% |
| Ylva Teleman | 10/10 | 2888 days | 25% |
| roger loyer | 8/10 | 2893 days | 25% |
| David Henry | 8/10 | 2893 days | 25% |
| Kilian Frank | 9/10 | 2893 days | 25% |
| Trine and Malin | 9/10 | 2895 days | 25% |
| Katey Bell | 7/10 | 2898 days | 23% |
| Natasha Startup | 10/10 | 2904 days | 25% |
| Ron Hawkins | 10/10 | 2921 days | 25% |
| Ana Masu | 9/10 | 2921 days | 25% |
| Heather Balch | 9/10 | 2921 days | 25% |
| Linda Livett | 9/10 | 2921 days | 25% |
| Lily Bruntsch | 7/10 | 2952 days | 23% |
| Slawomir Pegiel | 10/10 | 2952 days | 24% |
| Luiz Noldin | 9/10 | 2952 days | 24% |
| Dana Cranstone | 10/10 | 2952 days | 24% |
| Claudia Schaefer | 9/10 | 2966 days | 24% |
| Adam Pullinger | 9/10 | 2969 days | 24% |
| Kees Mol | 7/10 | 2983 days | 22% |
| Howard Hoshide | 9/10 | 3013 days | 23% |
| Danielle Sandahl | 10/10 | 3013 days | 23% |
| Diego Casanova | 8/10 | 3023 days | 23% |
| Colin Wuerthele | 10/10 | 3044 days | 23% |
| Ronel Coetzer | 9/10 | 3074 days | 22% |
| Marine Audoire | 10/10 | 3225 days | 20% |
| Adda Guðrún | 1/10 | 3227 days | 8% |
| Stacy Johnson | 4/10 | 3227 days | 13% |
| Hedwig Faust | 9/10 | 3227 days | 19% |
| Leisha Saxena | 7/10 | 3233 days | 18% |
| Mathilde | 8/10 | 3239 days | 19% |
| Helene Christensen | 8/10 | 3241 days | 19% |
| Marka Okrutny | 10/10 | 3242 days | 19% |
| Mette Elholm | 9/10 | 3244 days | 19% |
| Olivier Anciaux | 9/10 | 3251 days | 19% |
| Stephen Ophelder | 9/10 | 3258 days | 19% |
| Lauren Goebel | 8/10 | 3258 days | 19% |
| Helena Bond | 8/10 | 3263 days | 19% |
| Michaela Bartotini | 6/10 | 3273 days | 16% |
| Laura Schafer | 9/10 | 3276 days | 19% |
| Brianna Burd | 8/10 | 3291 days | 18% |
| Joanna and Shaun | 8/10 | 3298 days | 18% |
| Mikael Persson | 5/10 | 3299 days | 14% |
| Niels Hoogendooen | 9/10 | 3301 days | 18% |
| Alice Melker | 8/10 | 3302 days | 18% |
| Therese and Matthias | 7/10 | 3304 days | 17% |
| Pekka and Jonna | 9/10 | 3308 days | 18% |
| Josephine | 6/10 | 3313 days | 16% |
| Juliette Keyzer | 9/10 | 3315 days | 18% |
| Melissa Thomas | 9/10 | 3318 days | 18% |
| Adrian Pyrke | 8/10 | 3318 days | 18% |
| Jason Simpson | 10/10 | 3318 days | 18% |
| Alejandro Hahn | 9/10 | 3318 days | 18% |
| Malin Meier | 8/10 | 3341 days | 17% |
| Anna and Derck | 7/10 | 3348 days | 16% |
| lucille ramchundra | 8/10 | 3349 days | 17% |
| Iris Gigacher | 9/10 | 3377 days | 17% |
| Tommy Lynch | 8/10 | 3440 days | 16% |
| Benoit Lochin | 9/10 | 3652 days | 12% |
| Lucas Zegarek | 9/10 | 3683 days | 12% |
| Laurie | 9/10 | 3683 days | 12% |
| Alexis Leneveu | 8/10 | 3690 days | 11% |
| Jam Boggomann | 9/10 | 3710 days | 11% |
| tim winders | 9/10 | 3897 days | 8% |
| Xan Northman | 10/10 | 3897 days | 8% |
| Katharina Jacobs | 10/10 | 3928 days | 8% |
| Nick Giangreco | 3/10 | 3928 days | 4% |
| Julia Schabenberger | 8/10 | 3957 days | 7% |
| Alisa | 8/10 | 3957 days | 7% |
| Marie Toulemonde | 9/10 | 3968 days | 7% |
| Laura | 7/10 | 3983 days | 6% |
| Helene Andersen | 9/10 | 3984 days | 7% |
| Stephen Revah | 5/10 | 3986 days | 5% |
| d on amos | 10/10 | 3989 days | 7% |
| Gordon Thomas | 8/10 | 3992 days | 6% |
| Sophie Ball | 9/10 | 4017 days | 6% |
| Alexis Redor | 7/10 | 4020 days | 6% |
| Carina Borho | 8/10 | 4023 days | 6% |
| Markus Spitzmueller | 8/10 | 4024 days | 6% |
| Kristina | 9/10 | 4032 days | 6% |
| Volker | 9/10 | 4032 days | 6% |
| Laura Pleumeekers | 6/10 | 4034 days | 5% |
| Steve Sparkes | 9/10 | 4048 days | 5% |
| Deborah Chan | 9/10 | 4048 days | 5% |
| Matt Cook | 9/10 | 4079 days | 5% |
| philip recordon | 8/10 | 4109 days | 4% |
| Leon | 10/10 | 4140 days | 4% |
| laura porta | 10/10 | 4170 days | 3% |
| NIE SHENGXIAN | 9/10 | 4170 days | 3% |
| gannon murphy | 9/10 | 4262 days | 2% |
| tiny ruins | 10/10 | 4293 days | 1% |
| Don Bennett | 10/10 | 4323 days | 1% |
| Stientje van den Heuvel | 7/10 | 4340 days | 0% |
| Tom Somers | 7/10 | 4340 days | 0% |
| Verena | 8/10 | 4345 days | 0% |
| Anja S | 9/10 | 4345 days | 0% |
| Camille Coombes | 8/10 | 4347 days | 0% |
| Mathieu Maran | 8/10 | 4347 days | 0% |
| Evelina Johansson | 9/10 | 4353 days | 0% |
| Sofia Anderson | 9/10 | 4353 days | 0% |
| Raelene Vine | 7/10 | 4354 days | 0% |
| Rogier Ramaker | 8/10 | 4359 days | 0% |
| Tim Sautter | 4/10 | 4367 days | 0% |
| Dee | 10/10 | 4382 days | 9% |
| Dwharks | 8/10 | 4382 days | 8% |
| marypy | 6/10 | 4382 days | 7% |
| Inge | 9/10 | 4382 days | 9% |
| David Stannard | 10/10 | 4413 days | 9% |
| Daniel Bulach | 9/10 | 4413 days | 9% |
| Martyn Kool | 8/10 | 4430 days | 8% |
| Marieke | 7/10 | 4430 days | 8% |
| colmon | 10/10 | 4444 days | 9% |
| Thibault Bonenfant | 8/10 | 4450 days | 8% |
| Thys | 7/10 | 4456 days | 8% |
| John Freeman | 5/10 | 4460 days | 7% |
| Ton Franke | 8/10 | 4460 days | 8% |
| Michel Vourbraak | 8/10 | 4460 days | 8% |
| foxmccleod | 10/10 | 4474 days | 9% |
| vvarrasso | 5/10 | 4505 days | 7% |
| Pauline_Quentin | 10/10 | 4566 days | 9% |
| jeremyliang | 10/10 | 4597 days | 9% |
| Syarifah | 10/10 | 4627 days | 9% |
| Aggie | 10/10 | 4688 days | 9% |
| nej91 | 9/10 | 4688 days | 9% |
| Markus Frei | 8/10 | 4705 days | 8% |
| Be Groen | 6/10 | 4711 days | 7% |
| mpbiller | 8/10 | 4719 days | 8% |
| Keith Helen | 10/10 | 4719 days | 9% |
| Madeleine Mueller | 8/10 | 4724 days | 8% |
| Daniel & Manuela | 8/10 | 4725 days | 8% |
| Romla | 7/10 | 4726 days | 8% |
| Ronald Veldman | 7/10 | 4726 days | 8% |
| Kasten Madsen | 6/10 | 4728 days | 7% |
| Ryan Pynappels | 7/10 | 4730 days | 8% |
| Melanie | 7/10 | 4731 days | 8% |
| Ivouue & Alex | 9/10 | 4731 days | 9% |
| Houter | 8/10 | 4733 days | 8% |
| Mary Mitchell | 8/10 | 4733 days | 8% |
| Manuela Weber | 4/10 | 4733 days | 6% |
| Kimberley Mills | 8/10 | 4735 days | 8% |
| Jurg Pfaendler | 7/10 | 4736 days | 8% |
| Kim Thorsted | 7/10 | 4742 days | 8% |
| Claudia & Julian | 7/10 | 4746 days | 8% |
| Lotte Foged | 8/10 | 4746 days | 8% |
| Frank & Julia | 8/10 | 4747 days | 8% |
| JulesR | 7/10 | 4748 days | 8% |
| digbe | 8/10 | 4748 days | 8% |
| Marie Frank | 10/10 | 4748 days | 9% |
| Francis Corrigan | 6/10 | 4749 days | 7% |
| Sanne Ta Stroete | 7/10 | 4799 days | 8% |
| Sashia | 8/10 | 4800 days | 8% |
| Mark & Beth Kaufman | 7/10 | 4814 days | 8% |
| Chris Muller | 9/10 | 4814 days | 9% |
| Sarah and Soren | 6/10 | 4816 days | 7% |
| Jan & Marian | 6/10 | 4822 days | 7% |
| David & Mary-Jane Ryder | 8/10 | 4822 days | 8% |
| Michael Muhlwitz | 8/10 | 4825 days | 8% |
| BertvdK | 2/10 | 4840 days | 4% |
| hayleyemery | 10/10 | 4963 days | 9% |
| nwhitehead1 | 10/10 | 4963 days | 9% |
| joeandem | 10/10 | 4993 days | 9% |
| Karen | 9/10 | 5024 days | 9% |
| Stefan Elsenbruch | 7/10 | 5058 days | 8% |
| Thierry Meylan | 8/10 | 5061 days | 8% |
| Maureen Hardy | 3/10 | 5062 days | 5% |
| Sophie Burge | 8/10 | 5062 days | 8% |
| Danielle | 8/10 | 5063 days | 8% |
| Ilse & Thys | 8/10 | 5068 days | 8% |
| Frank & Ruth | 8/10 | 5069 days | 8% |
| Ed Ronan | 6/10 | 5070 days | 7% |
| Thorsten Grocholl | 8/10 | 5072 days | 8% |
| joke | 6/10 | 5072 days | 7% |
| alcatrazz | 3/10 | 5074 days | 5% |
| Monique | 8/10 | 5077 days | 8% |
| Jonathan Cree | 7/10 | 5078 days | 8% |
| Aln | 6/10 | 5079 days | 7% |
| Dave Allen | 5/10 | 5082 days | 7% |
| Victor Lewis | 9/10 | 5082 days | 9% |
| Roman & Esther | 7/10 | 5082 days | 8% |
| Ann-Katrine & Sille | 8/10 | 5083 days | 8% |
| Alan Munday | 8/10 | 5083 days | 8% |
| J van de Vlekkert | 9/10 | 5088 days | 9% |
| Kurmann/Kayser | 8/10 | 5091 days | 8% |
| H Hensen | 8/10 | 5099 days | 8% |
| Laura Hayes | 10/10 | 5100 days | 9% |
| Brian Lind | 8/10 | 5100 days | 8% |
| Angela | 7/10 | 5101 days | 8% |
| Marianne Astorp | 5/10 | 5104 days | 7% |
| Igor Filart | 8/10 | 5108 days | 8% |
| Claire Bulmer | 8/10 | 5108 days | 8% |
| Jan Holger Weib | 8/10 | 5109 days | 8% |
| dodo81 | 9/10 | 5113 days | 9% |
| Michellemarie | 10/10 | 5266 days | 9% |
| rinusm | 8/10 | 5386 days | 8% |
| Kavita | 9/10 | 5389 days | 9% |
| Polil | 7/10 | 5436 days | 8% |
| Andy | 10/10 | 5440 days | 9% |
| Hershell | 5/10 | 5442 days | 7% |
| Peter Schmidt | 5/10 | 5450 days | 7% |
| Schlaepfer | 8/10 | 5452 days | 8% |
| jongejan | 6/10 | 5456 days | 7% |
| Jannievan Osnabrugge | 4/10 | 5460 days | 6% |
| th schuermann | 5/10 | 5460 days | 7% |
| Malcolm Glad | 8/10 | 5463 days | 8% |
| Ronny | 9/10 | 5464 days | 9% |
| Lasse Olesen | 8/10 | 5471 days | 8% |
| Monica and Danie. | 8/10 | 5472 days | 8% |
| Annette Schmitt | 9/10 | 5472 days | 9% |
| Nadine Schaee | 8/10 | 5475 days | 8% |
| uleugel | 4/10 | 5487 days | 6% |
| Beute Jacob | 7/10 | 5491 days | 8% |
| Peter Tres | 8/10 | 5493 days | 8% |
| EA Anders | 4/10 | 5495 days | 6% |
| Astrio Gregersen | 8/10 | 5507 days | 8% |
| mariekef | 9/10 | 5524 days | 9% |
| bertramf | 10/10 | 5525 days | 9% |
| martint | 8/10 | 5533 days | 8% |
| katepat | 8/10 | 5540 days | 8% |
| Anita de Boer | 7/10 | 5542 days | 8% |
| Ulyate | 6/10 | 5551 days | 7% |
| Jeanette Larsen | 7/10 | 5552 days | 8% |
| Sara Reekmans | 9/10 | 5563 days | 9% |
| Emily and Alex | 9/10 | 5567 days | 9% |
| Emear Donnelly | 7/10 | 5705 days | 8% |
| ralphl | 8/10 | 5739 days | 8% |
| RolandV | 9/10 | 5768 days | 9% |
| suet | 7/10 | 5784 days | 8% |
| desl | 7/10 | 5784 days | 8% |
| Sally477 | 9/10 | 5785 days | 9% |
| Marc_N | 8/10 | 5785 days | 8% |
| StefanieA | 3/10 | 5786 days | 5% |
| Jelle | 7/10 | 5787 days | 8% |
| Dave Ashun | 7/10 | 5791 days | 8% |
| Thomas1646 | 8/10 | 5791 days | 8% |
| Lars | 9/10 | 5800 days | 9% |
| SteveW | 9/10 | 5803 days | 9% |
| TobiasK | 8/10 | 5803 days | 8% |
| Rob | 8/10 | 5808 days | 8% |
| Keith | 7/10 | 5808 days | 8% |
| Steve | 9/10 | 5818 days | 9% |
| Heather | 7/10 | 5821 days | 8% |
| Jason | 3/10 | 5823 days | 5% |
| Nikolaj | 9/10 | 5835 days | 9% |
| MattEngland | 9/10 | 5839 days | 9% |
| CharlotteC | 9/10 | 5839 days | 9% |
| SuenSwitzerland | 9/10 | 5843 days | 9% |
| Sheridan Hancock | 10/10 | 5843 days | 9% |
| Henk | 8/10 | 5849 days | 8% |
| Maxim | 9/10 | 5850 days | 9% |
| Rachel | 8/10 | 5850 days | 8% |
| Anna | 7/10 | 5851 days | 8% |
| Thomas | 10/10 | 5852 days | 9% |
| John | 9/10 | 5853 days | 9% |
| Miranda | 9/10 | 5861 days | 9% |
| hanna_and_matt | 10/10 | 5883 days | 9% |
| Jason | 7/10 | 5888 days | 8% |
| Erin | 10/10 | 5935 days | 9% |
| fiona bergin | 10/10 | 5948 days | 9% |
| Anthony | 8/10 | 6164 days | 8% |
| Elizabeth Woodruff | 9/10 | 6164 days | 9% |
| Miranda | 8/10 | 6185 days | 8% |
| Pete | 8/10 | 6273 days | 8% |
| ranker_34 | 8/10 | 6386 days | 8% |
| Jessica Callen | 8/10 | 6509 days | 8% |
| Beth | 8/10 | 6511 days | 8% |
| Fran | 8/10 | 6514 days | 8% |
| John | 9/10 | 6517 days | 9% |
| Jane | 8/10 | 6517 days | 8% |
| Chris | 7/10 | 6521 days | 8% |
| Jacob Mille | 8/10 | 6528 days | 8% |
| Yasmin Michael | 9/10 | 6550 days | 9% |
| Suzy | 7/10 | 6554 days | 8% |
| Janne | 8/10 | 6554 days | 8% |
| Andy | 7/10 | 6556 days | 8% |
| Sandra | 6/10 | 6556 days | 7% |
| Colin | 7/10 | 6558 days | 8% |
| Gillian | 8/10 | 6561 days | 8% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
5.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.