Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1498 days | 100% |
| Kris Shead | 9/10 | 2167 days | 95% |
| Kevin Mcquade | 9/10 | 2167 days | 95% |
| Hayley | 8/10 | 2199 days | 93% |
| Carlos Pellegrini | 7/10 | 2228 days | 87% |
| Tony S | 9/10 | 2228 days | 92% |
| Ignacio Etchechoury | 9/10 | 2259 days | 91% |
| Mikhail Theodorus | 9/10 | 2412 days | 84% |
| Charlie Baggallay | 10/10 | 2442 days | 84% |
| Fred Conyers | 9/10 | 2442 days | 83% |
| Joze Peres | 3/10 | 2443 days | 45% |
| Michaela | 9/10 | 2502 days | 81% |
| Allison | 1/10 | 2502 days | 33% |
| Rike Pilz | 3/10 | 2502 days | 44% |
| Alice | 1/10 | 2502 days | 33% |
| Keisha Quinn | 10/10 | 2563 days | 79% |
| Laurent AUBERTIN | 8/10 | 2563 days | 77% |
| Esmee | 10/10 | 2564 days | 79% |
| Laura Mayer, Tobias Dürr | 4/10 | 2564 days | 51% |
| Nitasha Rehman | 7/10 | 2593 days | 72% |
| Celeste Schwarz | 7/10 | 2593 days | 72% |
| Jaclyn Mills | 9/10 | 2593 days | 77% |
| Hayley Pickering | 9/10 | 2593 days | 77% |
| Imrich Kiss | 9/10 | 2594 days | 77% |
| borha mohd zain | 1/10 | 2594 days | 31% |
| aLVARO Gonzalez | 10/10 | 2624 days | 76% |
| Suhui Hee | 8/10 | 2624 days | 75% |
| David Coleman | 9/10 | 2624 days | 75% |
| Susan Cook | 9/10 | 2777 days | 69% |
| Mark Fitzpatrick | 6/10 | 2807 days | 58% |
| Trina Ludwig | 8/10 | 2807 days | 67% |
| Katherine Hugh | 10/10 | 2866 days | 65% |
| Jacinta Norton | 8/10 | 2897 days | 63% |
| Heather ryckman | 4/10 | 2897 days | 42% |
| Merrit Savener | 9/10 | 2897 days | 63% |
| Kah Yi Choong | 8/10 | 2897 days | 63% |
| Alexandra Coffey | 10/10 | 2928 days | 63% |
| Matiu Iraia | 9/10 | 2928 days | 62% |
| Laura Elliott | 10/10 | 2958 days | 61% |
| Clint Bradley | 5/10 | 2958 days | 47% |
| Felix Haget | 9/10 | 2958 days | 61% |
| sue Winterton | 8/10 | 2958 days | 60% |
| S H | 3/10 | 2989 days | 32% |
| Olli Jarva | 7/10 | 2989 days | 56% |
| Set Lee Chong | 9/10 | 3050 days | 57% |
| MING HUI FONG | 8/10 | 3111 days | 54% |
| Julie Costa | 9/10 | 3142 days | 53% |
| Medro Brodeur | 9/10 | 3142 days | 53% |
| Ylva Teleman | 10/10 | 3199 days | 51% |
| roger loyer | 8/10 | 3203 days | 50% |
| David Henry | 8/10 | 3203 days | 50% |
| Kilian Frank | 9/10 | 3203 days | 50% |
| Trine and Malin | 9/10 | 3206 days | 50% |
| Katey Bell | 7/10 | 3209 days | 47% |
| Natasha Startup | 10/10 | 3215 days | 50% |
| Ron Hawkins | 10/10 | 3231 days | 49% |
| Ana Masu | 9/10 | 3231 days | 49% |
| Heather Balch | 9/10 | 3231 days | 49% |
| Linda Livett | 9/10 | 3231 days | 49% |
| Lily Bruntsch | 7/10 | 3262 days | 45% |
| Slawomir Pegiel | 10/10 | 3262 days | 48% |
| Luiz Noldin | 9/10 | 3262 days | 48% |
| Dana Cranstone | 10/10 | 3263 days | 48% |
| Claudia Schaefer | 9/10 | 3277 days | 47% |
| Adam Pullinger | 9/10 | 3280 days | 47% |
| Kees Mol | 7/10 | 3294 days | 43% |
| Howard Hoshide | 9/10 | 3323 days | 45% |
| Danielle Sandahl | 10/10 | 3323 days | 45% |
| Diego Casanova | 8/10 | 3334 days | 44% |
| Colin Wuerthele | 10/10 | 3354 days | 44% |
| Ronel Coetzer | 9/10 | 3384 days | 42% |
| Marine Audoire | 10/10 | 3536 days | 36% |
| Adda Guðrún | 1/10 | 3537 days | 14% |
| Stacy Johnson | 4/10 | 3537 days | 23% |
| Hedwig Faust | 9/10 | 3537 days | 36% |
| Leisha Saxena | 7/10 | 3544 days | 33% |
| Mathilde | 8/10 | 3550 days | 35% |
| Helene Christensen | 8/10 | 3552 days | 35% |
| Marka Okrutny | 10/10 | 3553 days | 35% |
| Mette Elholm | 9/10 | 3555 days | 35% |
| Olivier Anciaux | 9/10 | 3562 days | 35% |
| Stephen Ophelder | 9/10 | 3569 days | 34% |
| Lauren Goebel | 8/10 | 3569 days | 34% |
| Helena Bond | 8/10 | 3574 days | 34% |
| Michaela Bartotini | 6/10 | 3584 days | 29% |
| Laura Schafer | 9/10 | 3587 days | 33% |
| Brianna Burd | 8/10 | 3602 days | 33% |
| Joanna and Shaun | 8/10 | 3609 days | 32% |
| Mikael Persson | 5/10 | 3610 days | 25% |
| Niels Hoogendooen | 9/10 | 3612 days | 32% |
| Alice Melker | 8/10 | 3613 days | 32% |
| Therese and Matthias | 7/10 | 3615 days | 30% |
| Pekka and Jonna | 9/10 | 3619 days | 32% |
| Josephine | 6/10 | 3624 days | 28% |
| Juliette Keyzer | 9/10 | 3626 days | 32% |
| Melissa Thomas | 9/10 | 3628 days | 32% |
| Adrian Pyrke | 8/10 | 3628 days | 31% |
| Jason Simpson | 10/10 | 3628 days | 32% |
| Alejandro Hahn | 9/10 | 3628 days | 32% |
| Malin Meier | 8/10 | 3652 days | 30% |
| Anna and Derck | 7/10 | 3659 days | 28% |
| lucille ramchundra | 8/10 | 3659 days | 30% |
| Iris Gigacher | 9/10 | 3688 days | 29% |
| Tommy Lynch | 8/10 | 3750 days | 26% |
| Benoit Lochin | 9/10 | 3963 days | 17% |
| Lucas Zegarek | 9/10 | 3993 days | 16% |
| Laurie | 9/10 | 3993 days | 16% |
| Alexis Leneveu | 8/10 | 4001 days | 15% |
| Jam Boggomann | 9/10 | 4021 days | 15% |
| tim winders | 9/10 | 4208 days | 7% |
| Xan Northman | 10/10 | 4208 days | 7% |
| Katharina Jacobs | 10/10 | 4239 days | 5% |
| Nick Giangreco | 3/10 | 4239 days | 2% |
| Julia Schabenberger | 8/10 | 4268 days | 4% |
| Alisa | 8/10 | 4268 days | 4% |
| Marie Toulemonde | 9/10 | 4279 days | 3% |
| Laura | 7/10 | 4294 days | 3% |
| Helene Andersen | 9/10 | 4295 days | 3% |
| Stephen Revah | 5/10 | 4297 days | 2% |
| d on amos | 10/10 | 4300 days | 3% |
| Gordon Thomas | 8/10 | 4303 days | 2% |
| Sophie Ball | 9/10 | 4328 days | 1% |
| Alexis Redor | 7/10 | 4331 days | 1% |
| Carina Borho | 8/10 | 4334 days | 1% |
| Markus Spitzmueller | 8/10 | 4335 days | 1% |
| Kristina | 9/10 | 4343 days | 1% |
| Volker | 9/10 | 4343 days | 1% |
| Laura Pleumeekers | 6/10 | 4345 days | 0% |
| Steve Sparkes | 9/10 | 4359 days | 0% |
| Deborah Chan | 9/10 | 4359 days | 0% |
| Matt Cook | 9/10 | 4390 days | 21% |
| philip recordon | 8/10 | 4420 days | 21% |
| Leon | 10/10 | 4451 days | 21% |
| laura porta | 10/10 | 4481 days | 21% |
| NIE SHENGXIAN | 9/10 | 4481 days | 21% |
| gannon murphy | 9/10 | 4573 days | 21% |
| tiny ruins | 10/10 | 4604 days | 21% |
| Don Bennett | 10/10 | 4634 days | 21% |
| Stientje van den Heuvel | 7/10 | 4651 days | 20% |
| Tom Somers | 7/10 | 4651 days | 20% |
| Verena | 8/10 | 4656 days | 21% |
| Anja S | 9/10 | 4656 days | 21% |
| Camille Coombes | 8/10 | 4658 days | 21% |
| Mathieu Maran | 8/10 | 4658 days | 21% |
| Evelina Johansson | 9/10 | 4664 days | 21% |
| Sofia Anderson | 9/10 | 4664 days | 21% |
| Raelene Vine | 7/10 | 4665 days | 20% |
| Rogier Ramaker | 8/10 | 4670 days | 21% |
| Tim Sautter | 4/10 | 4678 days | 14% |
| Dee | 10/10 | 4693 days | 21% |
| Dwharks | 8/10 | 4693 days | 21% |
| marypy | 6/10 | 4693 days | 18% |
| Inge | 9/10 | 4693 days | 21% |
| David Stannard | 10/10 | 4724 days | 21% |
| Daniel Bulach | 9/10 | 4724 days | 21% |
| Martyn Kool | 8/10 | 4741 days | 21% |
| Marieke | 7/10 | 4741 days | 20% |
| colmon | 10/10 | 4755 days | 21% |
| Thibault Bonenfant | 8/10 | 4761 days | 21% |
| Thys | 7/10 | 4767 days | 20% |
| John Freeman | 5/10 | 4771 days | 16% |
| Ton Franke | 8/10 | 4771 days | 21% |
| Michel Vourbraak | 8/10 | 4771 days | 21% |
| foxmccleod | 10/10 | 4785 days | 21% |
| vvarrasso | 5/10 | 4816 days | 16% |
| Pauline_Quentin | 10/10 | 4877 days | 21% |
| jeremyliang | 10/10 | 4908 days | 21% |
| Syarifah | 10/10 | 4938 days | 21% |
| Aggie | 10/10 | 4999 days | 21% |
| nej91 | 9/10 | 4999 days | 21% |
| Markus Frei | 8/10 | 5016 days | 21% |
| Be Groen | 6/10 | 5022 days | 18% |
| mpbiller | 8/10 | 5030 days | 21% |
| Keith Helen | 10/10 | 5030 days | 21% |
| Madeleine Mueller | 8/10 | 5035 days | 21% |
| Daniel & Manuela | 8/10 | 5036 days | 21% |
| Romla | 7/10 | 5037 days | 20% |
| Ronald Veldman | 7/10 | 5037 days | 20% |
| Kasten Madsen | 6/10 | 5039 days | 18% |
| Ryan Pynappels | 7/10 | 5041 days | 20% |
| Melanie | 7/10 | 5042 days | 20% |
| Ivouue & Alex | 9/10 | 5042 days | 21% |
| Houter | 8/10 | 5044 days | 21% |
| Mary Mitchell | 8/10 | 5044 days | 21% |
| Manuela Weber | 4/10 | 5044 days | 14% |
| Kimberley Mills | 8/10 | 5046 days | 21% |
| Jurg Pfaendler | 7/10 | 5047 days | 20% |
| Kim Thorsted | 7/10 | 5053 days | 20% |
| Claudia & Julian | 7/10 | 5057 days | 20% |
| Lotte Foged | 8/10 | 5057 days | 21% |
| Frank & Julia | 8/10 | 5058 days | 21% |
| JulesR | 7/10 | 5059 days | 20% |
| digbe | 8/10 | 5059 days | 21% |
| Marie Frank | 10/10 | 5059 days | 21% |
| Francis Corrigan | 6/10 | 5060 days | 18% |
| Sanne Ta Stroete | 7/10 | 5110 days | 20% |
| Sashia | 8/10 | 5111 days | 21% |
| Mark & Beth Kaufman | 7/10 | 5125 days | 20% |
| Chris Muller | 9/10 | 5125 days | 21% |
| Sarah and Soren | 6/10 | 5127 days | 18% |
| Jan & Marian | 6/10 | 5133 days | 18% |
| David & Mary-Jane Ryder | 8/10 | 5133 days | 21% |
| Michael Muhlwitz | 8/10 | 5136 days | 21% |
| BertvdK | 2/10 | 5151 days | 9% |
| hayleyemery | 10/10 | 5274 days | 21% |
| nwhitehead1 | 10/10 | 5274 days | 21% |
| joeandem | 10/10 | 5304 days | 21% |
| Karen | 9/10 | 5335 days | 21% |
| Stefan Elsenbruch | 7/10 | 5369 days | 20% |
| Thierry Meylan | 8/10 | 5372 days | 21% |
| Maureen Hardy | 3/10 | 5373 days | 11% |
| Sophie Burge | 8/10 | 5373 days | 21% |
| Danielle | 8/10 | 5374 days | 21% |
| Ilse & Thys | 8/10 | 5379 days | 21% |
| Frank & Ruth | 8/10 | 5380 days | 21% |
| Ed Ronan | 6/10 | 5381 days | 18% |
| Thorsten Grocholl | 8/10 | 5383 days | 21% |
| joke | 6/10 | 5383 days | 18% |
| alcatrazz | 3/10 | 5385 days | 11% |
| Monique | 8/10 | 5388 days | 21% |
| Jonathan Cree | 7/10 | 5389 days | 20% |
| Aln | 6/10 | 5390 days | 18% |
| Dave Allen | 5/10 | 5393 days | 16% |
| Victor Lewis | 9/10 | 5393 days | 21% |
| Roman & Esther | 7/10 | 5393 days | 20% |
| Ann-Katrine & Sille | 8/10 | 5394 days | 21% |
| Alan Munday | 8/10 | 5394 days | 21% |
| J van de Vlekkert | 9/10 | 5399 days | 21% |
| Kurmann/Kayser | 8/10 | 5402 days | 21% |
| H Hensen | 8/10 | 5410 days | 21% |
| Laura Hayes | 10/10 | 5411 days | 21% |
| Brian Lind | 8/10 | 5411 days | 21% |
| Angela | 7/10 | 5412 days | 20% |
| Marianne Astorp | 5/10 | 5415 days | 16% |
| Igor Filart | 8/10 | 5419 days | 21% |
| Claire Bulmer | 8/10 | 5419 days | 21% |
| Jan Holger Weib | 8/10 | 5420 days | 21% |
| dodo81 | 9/10 | 5424 days | 21% |
| Michellemarie | 10/10 | 5577 days | 21% |
| rinusm | 8/10 | 5697 days | 21% |
| Kavita | 9/10 | 5700 days | 21% |
| Polil | 7/10 | 5747 days | 20% |
| Andy | 10/10 | 5751 days | 21% |
| Hershell | 5/10 | 5753 days | 16% |
| Peter Schmidt | 5/10 | 5761 days | 16% |
| Schlaepfer | 8/10 | 5763 days | 21% |
| jongejan | 6/10 | 5767 days | 18% |
| Jannievan Osnabrugge | 4/10 | 5771 days | 14% |
| th schuermann | 5/10 | 5771 days | 16% |
| Malcolm Glad | 8/10 | 5774 days | 21% |
| Ronny | 9/10 | 5775 days | 21% |
| Lasse Olesen | 8/10 | 5782 days | 21% |
| Monica and Danie. | 8/10 | 5783 days | 21% |
| Annette Schmitt | 9/10 | 5783 days | 21% |
| Nadine Schaee | 8/10 | 5786 days | 21% |
| uleugel | 4/10 | 5798 days | 14% |
| Beute Jacob | 7/10 | 5802 days | 20% |
| Peter Tres | 8/10 | 5804 days | 21% |
| EA Anders | 4/10 | 5806 days | 14% |
| Astrio Gregersen | 8/10 | 5818 days | 21% |
| mariekef | 9/10 | 5835 days | 21% |
| bertramf | 10/10 | 5836 days | 21% |
| martint | 8/10 | 5844 days | 21% |
| katepat | 8/10 | 5851 days | 21% |
| Anita de Boer | 7/10 | 5853 days | 20% |
| Ulyate | 6/10 | 5862 days | 18% |
| Jeanette Larsen | 7/10 | 5863 days | 20% |
| Sara Reekmans | 9/10 | 5874 days | 21% |
| Emily and Alex | 9/10 | 5878 days | 21% |
| Emear Donnelly | 7/10 | 6016 days | 20% |
| ralphl | 8/10 | 6050 days | 21% |
| RolandV | 9/10 | 6079 days | 21% |
| suet | 7/10 | 6095 days | 20% |
| desl | 7/10 | 6095 days | 20% |
| Sally477 | 9/10 | 6096 days | 21% |
| Marc_N | 8/10 | 6096 days | 21% |
| StefanieA | 3/10 | 6097 days | 11% |
| Jelle | 7/10 | 6098 days | 20% |
| Dave Ashun | 7/10 | 6102 days | 20% |
| Thomas1646 | 8/10 | 6102 days | 21% |
| Lars | 9/10 | 6111 days | 21% |
| SteveW | 9/10 | 6114 days | 21% |
| TobiasK | 8/10 | 6114 days | 21% |
| Rob | 8/10 | 6118 days | 21% |
| Keith | 7/10 | 6119 days | 20% |
| Steve | 9/10 | 6129 days | 21% |
| Heather | 7/10 | 6131 days | 20% |
| Jason | 3/10 | 6134 days | 11% |
| Nikolaj | 9/10 | 6145 days | 21% |
| MattEngland | 9/10 | 6150 days | 21% |
| CharlotteC | 9/10 | 6150 days | 21% |
| SuenSwitzerland | 9/10 | 6154 days | 21% |
| Sheridan Hancock | 10/10 | 6154 days | 21% |
| Henk | 8/10 | 6159 days | 21% |
| Maxim | 9/10 | 6161 days | 21% |
| Rachel | 8/10 | 6161 days | 21% |
| Anna | 7/10 | 6162 days | 20% |
| Thomas | 10/10 | 6163 days | 21% |
| John | 9/10 | 6164 days | 21% |
| Miranda | 9/10 | 6171 days | 21% |
| hanna_and_matt | 10/10 | 6194 days | 21% |
| Jason | 7/10 | 6199 days | 20% |
| Erin | 10/10 | 6246 days | 21% |
| fiona bergin | 10/10 | 6258 days | 21% |
| Anthony | 8/10 | 6475 days | 21% |
| Elizabeth Woodruff | 9/10 | 6475 days | 21% |
| Miranda | 8/10 | 6496 days | 21% |
| Pete | 8/10 | 6584 days | 21% |
| ranker_34 | 8/10 | 6697 days | 21% |
| Jessica Callen | 8/10 | 6820 days | 21% |
| Beth | 8/10 | 6822 days | 21% |
| Fran | 8/10 | 6825 days | 21% |
| John | 9/10 | 6828 days | 21% |
| Jane | 8/10 | 6828 days | 21% |
| Chris | 7/10 | 6832 days | 20% |
| Jacob Mille | 8/10 | 6839 days | 21% |
| Yasmin Michael | 9/10 | 6861 days | 21% |
| Suzy | 7/10 | 6865 days | 20% |
| Janne | 8/10 | 6865 days | 21% |
| Andy | 7/10 | 6867 days | 20% |
| Sandra | 6/10 | 6867 days | 18% |
| Colin | 7/10 | 6869 days | 20% |
| Gillian | 8/10 | 6872 days | 21% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
5.31% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.