Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
283 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 293 reviews. There are 283 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 283 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 99 |
|
35% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.05% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.05% and is based on 283 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 283 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Massimiliano | 10/10 | 62 days | 100% |
| Mary | 10/10 | 123 days | 99% |
| Henry & Georgina Hunt | 10/10 | 154 days | 99% |
| Tonia Lassman | 10/10 | 184 days | 98% |
| Vincent | 9/10 | 276 days | 95% |
| Birk Schaper | 10/10 | 337 days | 94% |
| Tony | 10/10 | 368 days | 92% |
| Shelby Stout | 10/10 | 368 days | 92% |
| Bernd Wallner | 10/10 | 397 days | 91% |
| J&M The Netherlands | 9/10 | 428 days | 89% |
| A. P. | 10/10 | 428 days | 90% |
| Gary and Alison Steele | 10/10 | 428 days | 90% |
| Gil Lima | 9/10 | 428 days | 89% |
| Elke | 10/10 | 459 days | 88% |
| Jennifer Liu | 10/10 | 459 days | 88% |
| Thomas | 10/10 | 489 days | 87% |
| Missy Ida Tapine-Tumu | 10/10 | 520 days | 85% |
| Bernd | 9/10 | 520 days | 84% |
| Georg Vaupel | 9/10 | 612 days | 78% |
| Toni from Alaska | 10/10 | 612 days | 79% |
| BRIGITTE GAGNON | 10/10 | 673 days | 74% |
| Joshua Vu | 9/10 | 673 days | 74% |
| Heather Mortimer | 10/10 | 673 days | 74% |
| Deb Lyon | 10/10 | 703 days | 72% |
| Mike Smith | 10/10 | 734 days | 69% |
| Geoff and Ginny Cunningham | 8/10 | 734 days | 68% |
| Luke, Kadri, Tonu & Leili | 9/10 | 734 days | 69% |
| Mathilde | 10/10 | 824 days | 61% |
| Charles Bouquin | 10/10 | 854 days | 59% |
| Kathy from Oregon | 2/10 | 885 days | 25% |
| cearon | 9/10 | 1038 days | 40% |
| Christine Williams | 10/10 | 1099 days | 35% |
| Dave | 9/10 | 1127 days | 33% |
| Adrian & Carolina Millar | 10/10 | 1189 days | 28% |
| Mike | 10/10 | 1250 days | 24% |
| Clare Thompson | 10/10 | 1250 days | 24% |
| Alexandra | 10/10 | 1280 days | 22% |
| Anneka | 10/10 | 1311 days | 20% |
| Carolina Gartner | 10/10 | 1311 days | 20% |
| Donna Mason | 10/10 | 1707 days | 6% |
| Lydia | 9/10 | 1707 days | 6% |
| Tony Henderson-Newport | 9/10 | 1707 days | 6% |
| Lexi & Rod Kirk | 10/10 | 1707 days | 6% |
| Brooke Lillyston | 10/10 | 1707 days | 6% |
| Ian G | 10/10 | 1737 days | 5% |
| Morris | 10/10 | 1737 days | 5% |
| Stacy Lio | 10/10 | 1737 days | 5% |
| Anonymous (105552) | 8/10 | 1828 days | 5% |
| Keith Diver | 9/10 | 1828 days | 5% |
| Stefan Berger | 9/10 | 1828 days | 5% |
| Peter Leschev | 9/10 | 1857 days | 5% |
| Miles Protter | 8/10 | 1857 days | 5% |
| Martin Borjeskog | 10/10 | 1858 days | 5% |
| Christian | 9/10 | 1858 days | 5% |
| Alexandre Lacroix | 9/10 | 1858 days | 5% |
| Matthew Young | 9/10 | 1858 days | 5% |
| Ben Holmes | 10/10 | 1858 days | 5% |
| N.J. van den Berg | 10/10 | 1858 days | 5% |
| Mike Smith | 9/10 | 1858 days | 5% |
| Ron Meyerink | 10/10 | 1888 days | 5% |
| Gerd Weidenfeld | 10/10 | 1889 days | 5% |
| Geoff and Ginny Cunningham | 9/10 | 1889 days | 5% |
| Des Gilbert | 9/10 | 1920 days | 5% |
| Diane | 10/10 | 1920 days | 5% |
| Kirsch, Luxemburg | 10/10 | 1920 days | 5% |
| Anna Hunt | 9/10 | 1920 days | 5% |
| James and Emma Dickie | 10/10 | 1920 days | 5% |
| Jonatan Zarzif | 3/10 | 1920 days | 3% |
| Trevor Parkin | 9/10 | 1949 days | 5% |
| Edwin Walker | 8/10 | 1981 days | 5% |
| Serena Gray | 9/10 | 1981 days | 5% |
| PJ Caldito | 10/10 | 1981 days | 5% |
| Shane Howe | 10/10 | 2011 days | 5% |
| Jason | 10/10 | 2011 days | 5% |
| Teneille Harwood | 10/10 | 2011 days | 5% |
| Fabulous five | 10/10 | 2042 days | 5% |
| jac | 9/10 | 2042 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2042 days | 5% |
| Jeannie Huang | 9/10 | 2072 days | 4% |
| Joao Madureira | 8/10 | 2072 days | 4% |
| Edith Peita | 10/10 | 2073 days | 4% |
| John Bourke | 10/10 | 2073 days | 4% |
| Maik | 10/10 | 2103 days | 4% |
| Helen | 10/10 | 2103 days | 4% |
| Kevin | 10/10 | 2103 days | 4% |
| Larry Mutu Reriti | 10/10 | 2103 days | 4% |
| Keryn | 10/10 | 2103 days | 4% |
| Greg Croft | 10/10 | 2103 days | 4% |
| Erin | 10/10 | 2134 days | 4% |
| schtahaups | 9/10 | 2134 days | 4% |
| CMe | 9/10 | 2134 days | 4% |
| Martyn | 10/10 | 2134 days | 4% |
| John Flynn | 9/10 | 2163 days | 4% |
| charlie35slr | 10/10 | 2164 days | 4% |
| Ken | 2/10 | 2194 days | 2% |
| Bee | 3/10 | 2195 days | 2% |
| Catherine Johnson | 10/10 | 2222 days | 4% |
| Bk | 10/10 | 2223 days | 4% |
| John I. | 10/10 | 2223 days | 4% |
| Rogie | 9/10 | 2223 days | 4% |
| Krzysztof Jablonski | 10/10 | 2223 days | 4% |
| Berthold Wagner | 8/10 | 2253 days | 4% |
| Eric Arnal Fort | 10/10 | 2253 days | 4% |
| Andy Jamo | 10/10 | 2254 days | 4% |
| Agnès | 10/10 | 2254 days | 4% |
| Thomas Heri | 10/10 | 2254 days | 4% |
| Roger and Karen | 10/10 | 2315 days | 4% |
| renard | 9/10 | 2315 days | 4% |
| Berrie, the Netherlands | 10/10 | 2315 days | 4% |
| Warren S | 10/10 | 2346 days | 4% |
| Ronald Rampersad | 10/10 | 2407 days | 4% |
| Poynter Family | 9/10 | 2407 days | 4% |
| Wilson | 10/10 | 2438 days | 4% |
| Elsa | 10/10 | 2438 days | 4% |
| Pascal | 10/10 | 2468 days | 4% |
| Paul Haslam | 10/10 | 2559 days | 4% |
| Jennifer Makosky | 9/10 | 2559 days | 3% |
| Steve Pickard | 10/10 | 2560 days | 4% |
| Stuart C | 10/10 | 2588 days | 3% |
| Vicki Simmons | 10/10 | 2618 days | 3% |
| Steven Dunlop | 9/10 | 2618 days | 3% |
| Sarah Timms | 10/10 | 2710 days | 3% |
| Emily Hibberd | 10/10 | 2740 days | 3% |
| Sue Lander | 9/10 | 2740 days | 3% |
| Kelvin Armstrong | 10/10 | 2802 days | 3% |
| Tom Williamson | 9/10 | 2832 days | 3% |
| Yves Deyris | 10/10 | 2893 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 2893 days | 3% |
| Sylvie Paquette | 9/10 | 2924 days | 3% |
| Axel and Patricia G | 10/10 | 2929 days | 3% |
| walter isselhard | 8/10 | 3289 days | 2% |
| Darker | 9/10 | 3671 days | 1% |
| L S | 10/10 | 3867 days | 1% |
| aussiewoodies | 8/10 | 4355 days | 0% |
| Sharyn Crosby | 10/10 | 4386 days | 1% |
| Alekandra Ulm | 4/10 | 4458 days | 1% |
| Sue Kieseker | 8/10 | 4461 days | 1% |
| Karin Genyn | 8/10 | 4462 days | 1% |
| Sharon Yates | 10/10 | 4464 days | 1% |
| Moorman | 8/10 | 4467 days | 1% |
| Marian | 7/10 | 4478 days | 1% |
| Behrens | 4/10 | 4485 days | 1% |
| FiStew | 10/10 | 4567 days | 1% |
| Devil_n_Disquiz | 10/10 | 4598 days | 1% |
| gezza2906 | 4/10 | 4629 days | 1% |
| Tinne Cis | 8/10 | 4748 days | 1% |
| B Sluis | 8/10 | 4760 days | 1% |
| Bottoms | 7/10 | 4761 days | 1% |
| Seiler | 6/10 | 4761 days | 1% |
| Patrick Grant | 8/10 | 4761 days | 1% |
| Moehl | 9/10 | 4763 days | 1% |
| David Beaumont | 8/10 | 4763 days | 1% |
| Beat Kindler | 7/10 | 4763 days | 1% |
| Danielle | 9/10 | 4763 days | 1% |
| Markus Heummer | 10/10 | 4764 days | 1% |
| Gerrit & Martina | 8/10 | 4765 days | 1% |
| Verne Heath | 7/10 | 4765 days | 1% |
| Dave Simpson | 8/10 | 4765 days | 1% |
| Steve Goodyear | 9/10 | 4772 days | 1% |
| Colin Philpott | 8/10 | 4773 days | 1% |
| Hans Erik Munch | 7/10 | 4778 days | 1% |
| Thomas Behy | 5/10 | 4778 days | 1% |
| Kroepfl | 9/10 | 4779 days | 1% |
| Lesley | 5/10 | 4811 days | 1% |
| Dagmar | 10/10 | 4843 days | 1% |
| deJong | 6/10 | 4846 days | 1% |
| Sillmann | 9/10 | 4848 days | 1% |
| Eri & Udo Seifert | 8/10 | 4851 days | 1% |
| Curry | 8/10 | 4854 days | 1% |
| Willi & Elke Breier | 8/10 | 4859 days | 1% |
| Powerfamily | 10/10 | 4995 days | 1% |
| Jack Potman | 10/10 | 5074 days | 1% |
| Andreas Blessing | 7/10 | 5097 days | 1% |
| Desma Frampton | 2/10 | 5099 days | 0% |
| Maike | 8/10 | 5105 days | 1% |
| Kauzta | 7/10 | 5105 days | 1% |
| Schroeder | 6/10 | 5105 days | 1% |
| J Meindersma | 7/10 | 5106 days | 1% |
| Juergen Wolf | 8/10 | 5107 days | 1% |
| Aimee Pollett | 9/10 | 5107 days | 1% |
| Barbara Link | 8/10 | 5108 days | 1% |
| E Brockbank | 6/10 | 5108 days | 1% |
| Gerstmann | 6/10 | 5111 days | 1% |
| Ekhard Wittkugel | 10/10 | 5113 days | 1% |
| Raith | 8/10 | 5116 days | 1% |
| Omar Candon | 8/10 | 5118 days | 1% |
| Gert Vogelaers | 8/10 | 5120 days | 1% |
| Flueckiger | 6/10 | 5126 days | 1% |
| Marleen Meyers | 6/10 | 5128 days | 1% |
| Frank Schedler | 9/10 | 5128 days | 1% |
| Katie Nicol | 7/10 | 5130 days | 1% |
| Gerd Pagel | 2/10 | 5130 days | 0% |
| mr Schumader | 9/10 | 5131 days | 1% |
| Monja | 9/10 | 5133 days | 1% |
| Teum and Orselien | 7/10 | 5133 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5133 days | 1% |
| Johanna | 9/10 | 5134 days | 1% |
| E M Klap | 8/10 | 5136 days | 1% |
| Bolt | 8/10 | 5136 days | 1% |
| Robert Cox | 4/10 | 5136 days | 1% |
| Nicole | 8/10 | 5136 days | 1% |
| Heike Toepelt | 9/10 | 5137 days | 1% |
| Derek Archibald | 4/10 | 5138 days | 1% |
| Loren van Oordt | 9/10 | 5140 days | 1% |
| Gordon Daniels | 7/10 | 5140 days | 1% |
| Ewald Waldner | 9/10 | 5141 days | 1% |
| Meriel & Paul Best | 9/10 | 5141 days | 1% |
| de Vries | 7/10 | 5143 days | 1% |
| Jochen | 9/10 | 5143 days | 1% |
| Anne | 8/10 | 5145 days | 1% |
| D Saker | 9/10 | 5451 days | 1% |
| Don Keith | 9/10 | 5469 days | 1% |
| Westermann | 9/10 | 5473 days | 1% |
| Pam Know | 8/10 | 5477 days | 1% |
| Main | 9/10 | 5483 days | 1% |
| Mark and Natasha UK | 8/10 | 5484 days | 1% |
| Gunda G | 4/10 | 5490 days | 1% |
| Denecke Thorsten | 9/10 | 5491 days | 1% |
| Lehmann | 7/10 | 5492 days | 1% |
| Walter | 6/10 | 5496 days | 1% |
| Mark | 8/10 | 5501 days | 1% |
| Wilfred Sch | 8/10 | 5503 days | 1% |
| David Valentine | 8/10 | 5504 days | 1% |
| Paul Ritchie | 8/10 | 5505 days | 1% |
| Thea X | 7/10 | 5505 days | 1% |
| Wim Van Gastel | 7/10 | 5508 days | 1% |
| Coby Aalbrecht | 6/10 | 5509 days | 1% |
| nigelst | 7/10 | 5516 days | 1% |
| Wolfgang G | 7/10 | 5516 days | 1% |
| Goewe | 9/10 | 5524 days | 1% |
| Jennifer Templeton | 6/10 | 5527 days | 1% |
| Ralf Genthe | 6/10 | 5527 days | 1% |
| Susi Schoetzler | 8/10 | 5530 days | 1% |
| marcusba | 10/10 | 5553 days | 1% |
| stephenst | 4/10 | 5556 days | 1% |
| weidep | 8/10 | 5556 days | 1% |
| Monika Wenzel | 9/10 | 5580 days | 1% |
| Jean Paul Mesnage | 6/10 | 5582 days | 1% |
| Uerilie Stolareh | 8/10 | 5585 days | 1% |
| Karen Fisher | 10/10 | 5598 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5611 days | 1% |
| PamB | 8/10 | 5804 days | 1% |
| RubyJ | 8/10 | 5808 days | 1% |
| Frank | 9/10 | 5833 days | 1% |
| HeideS | 10/10 | 5835 days | 1% |
| GrahamM1 | 9/10 | 5849 days | 1% |
| ChristineM | 8/10 | 5849 days | 1% |
| FrankFlemming | 7/10 | 5850 days | 1% |
| MrHebbard | 9/10 | 5850 days | 1% |
| Elrik frau | 9/10 | 5850 days | 1% |
| Helle | 9/10 | 5855 days | 1% |
| Trevor | 8/10 | 5859 days | 1% |
| Tim | 9/10 | 5860 days | 1% |
| Annemarie | 8/10 | 5866 days | 1% |
| plumbaum | 8/10 | 5880 days | 1% |
| Bernd | 7/10 | 5880 days | 1% |
| groenewold | 7/10 | 5880 days | 1% |
| Liane | 10/10 | 5884 days | 1% |
| Burkhalter | 6/10 | 5887 days | 1% |
| Keith | 9/10 | 5888 days | 1% |
| Bernd | 8/10 | 5889 days | 1% |
| Rosa | 9/10 | 5889 days | 1% |
| David | 8/10 | 5928 days | 1% |
| Marc | 8/10 | 5933 days | 1% |
| Kaminsky | 9/10 | 5933 days | 1% |
| olland | 8/10 | 5936 days | 1% |
| Terry | 9/10 | 6006 days | 1% |
| Chris | 7/10 | 6193 days | 1% |
| Stuart Bartram | 8/10 | 6199 days | 1% |
| Hoetnagels | 8/10 | 6199 days | 1% |
| Anja Kunert | 8/10 | 6213 days | 1% |
| Kenneth and Mette | 8/10 | 6216 days | 1% |
| Myrtille de Vries | 6/10 | 6220 days | 1% |
| struck | 10/10 | 6305 days | 1% |
| Pat Brewster | 9/10 | 6418 days | 1% |
| Stef | 7/10 | 6526 days | 1% |
| Schranger | 10/10 | 6553 days | 1% |
| Karla | 4/10 | 6575 days | 1% |
| Andy | 9/10 | 6581 days | 1% |
| Tom | 8/10 | 6581 days | 1% |
| Jacobien | 8/10 | 6586 days | 1% |
| Alexandra | 5/10 | 6586 days | 1% |
| Stefan | 6/10 | 6590 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.93% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 55 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 15 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 12 | -0.25% |
| 13 | -0.27% |
| 14 | -0.29% |
| 15 | -0.31% |
| 16 | -0.33% |
| 17 | -0.35% |
| 18 | -0.37% |
| … | … |
Balancing Adjustment
0.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.