Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 298 reviews. There are 288 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 258 days | 100% |
| Arch M | 9/10 | 258 days | 100% |
| Nadav S | 10/10 | 289 days | 100% |
| Bruce Thompson | 10/10 | 289 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 317 days | 98% |
| Massimiliano | 10/10 | 348 days | 98% |
| Mary | 10/10 | 409 days | 95% |
| Henry & Georgina Hunt | 10/10 | 440 days | 93% |
| Tonia Lassman | 10/10 | 469 days | 92% |
| Vincent | 9/10 | 561 days | 85% |
| Birk Schaper | 10/10 | 623 days | 82% |
| Tony | 10/10 | 654 days | 79% |
| Shelby Stout | 10/10 | 654 days | 79% |
| Bernd Wallner | 10/10 | 683 days | 77% |
| J&M The Netherlands | 9/10 | 714 days | 74% |
| A. P. | 10/10 | 714 days | 74% |
| Gary and Alison Steele | 10/10 | 714 days | 74% |
| Gil Lima | 9/10 | 714 days | 74% |
| Elke | 10/10 | 745 days | 72% |
| Jennifer Liu | 10/10 | 745 days | 72% |
| Thomas | 10/10 | 775 days | 69% |
| Missy Ida Tapine-Tumu | 10/10 | 806 days | 66% |
| Bernd | 9/10 | 806 days | 65% |
| Georg Vaupel | 9/10 | 897 days | 56% |
| Toni from Alaska | 10/10 | 897 days | 57% |
| BRIGITTE GAGNON | 10/10 | 958 days | 50% |
| Joshua Vu | 9/10 | 958 days | 50% |
| Heather Mortimer | 10/10 | 958 days | 50% |
| Deb Lyon | 10/10 | 989 days | 47% |
| Mike Smith | 10/10 | 1020 days | 44% |
| Geoff and Ginny Cunningham | 8/10 | 1020 days | 43% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1020 days | 43% |
| Mathilde | 10/10 | 1110 days | 36% |
| Charles Bouquin | 10/10 | 1140 days | 33% |
| Kathy from Oregon | 2/10 | 1171 days | 14% |
| cearon | 9/10 | 1323 days | 20% |
| Christine Williams | 10/10 | 1385 days | 16% |
| Dave | 9/10 | 1413 days | 15% |
| Adrian & Carolina Millar | 10/10 | 1475 days | 12% |
| Mike | 10/10 | 1536 days | 10% |
| Clare Thompson | 10/10 | 1536 days | 10% |
| Alexandra | 10/10 | 1565 days | 9% |
| Anneka | 10/10 | 1596 days | 8% |
| Carolina Gartner | 10/10 | 1596 days | 8% |
| Donna Mason | 10/10 | 1992 days | 4% |
| Lydia | 9/10 | 1992 days | 4% |
| Tony Henderson-Newport | 9/10 | 1992 days | 4% |
| Lexi & Rod Kirk | 10/10 | 1992 days | 4% |
| Brooke Lillyston | 10/10 | 1992 days | 4% |
| Ian G | 10/10 | 2022 days | 4% |
| Morris | 10/10 | 2022 days | 4% |
| Stacy Lio | 10/10 | 2022 days | 4% |
| Anonymous | 8/10 | 2114 days | 4% |
| Keith Diver | 9/10 | 2114 days | 4% |
| Stefan Berger | 9/10 | 2114 days | 4% |
| Peter Leschev | 9/10 | 2143 days | 4% |
| Miles Protter | 8/10 | 2143 days | 4% |
| Martin Borjeskog | 10/10 | 2144 days | 4% |
| Christian | 9/10 | 2144 days | 4% |
| Alexandre Lacroix | 9/10 | 2144 days | 4% |
| Matthew Young | 9/10 | 2144 days | 4% |
| Ben Holmes | 10/10 | 2144 days | 4% |
| N.J. van den Berg | 10/10 | 2144 days | 4% |
| Mike Smith | 9/10 | 2144 days | 4% |
| Ron Meyerink | 10/10 | 2174 days | 4% |
| Gerd Weidenfeld | 10/10 | 2175 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2175 days | 4% |
| Des Gilbert | 9/10 | 2206 days | 4% |
| Diane | 10/10 | 2206 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2206 days | 4% |
| Anna Hunt | 9/10 | 2206 days | 4% |
| James and Emma Dickie | 10/10 | 2206 days | 4% |
| Jonatan Zarzif | 3/10 | 2206 days | 2% |
| Trevor Parkin | 9/10 | 2235 days | 4% |
| Edwin Walker | 8/10 | 2267 days | 4% |
| Serena Gray | 9/10 | 2267 days | 4% |
| PJ Caldito | 10/10 | 2267 days | 4% |
| Shane Howe | 10/10 | 2296 days | 4% |
| Jason | 10/10 | 2296 days | 4% |
| Teneille Harwood | 10/10 | 2296 days | 4% |
| Fabulous five | 10/10 | 2327 days | 4% |
| jac | 9/10 | 2327 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2327 days | 4% |
| Jeannie Huang | 9/10 | 2358 days | 4% |
| Joao Madureira | 8/10 | 2358 days | 4% |
| Edith Peita | 10/10 | 2358 days | 4% |
| John Bourke | 10/10 | 2358 days | 4% |
| Maik | 10/10 | 2388 days | 4% |
| Helen | 10/10 | 2388 days | 4% |
| Kevin | 10/10 | 2388 days | 4% |
| Larry Mutu Reriti | 10/10 | 2388 days | 4% |
| Keryn | 10/10 | 2388 days | 4% |
| Greg Croft | 10/10 | 2388 days | 4% |
| Erin | 10/10 | 2419 days | 4% |
| schtahaups | 9/10 | 2419 days | 4% |
| CMe | 9/10 | 2419 days | 4% |
| Martyn | 10/10 | 2419 days | 4% |
| John Flynn | 9/10 | 2449 days | 3% |
| charlie35slr | 10/10 | 2450 days | 4% |
| Ken | 2/10 | 2480 days | 1% |
| Bee | 3/10 | 2481 days | 2% |
| Catherine Johnson | 10/10 | 2508 days | 3% |
| Bk | 10/10 | 2509 days | 3% |
| John I. | 10/10 | 2509 days | 3% |
| Rogie | 9/10 | 2509 days | 3% |
| Krzysztof Jablonski | 10/10 | 2509 days | 3% |
| Berthold Wagner | 8/10 | 2539 days | 3% |
| Eric Arnal Fort | 10/10 | 2539 days | 3% |
| Andy Jamo | 10/10 | 2540 days | 3% |
| Agnès | 10/10 | 2540 days | 3% |
| Thomas Heri | 10/10 | 2540 days | 3% |
| Roger and Karen | 10/10 | 2601 days | 3% |
| renard | 9/10 | 2601 days | 3% |
| Berrie, the Netherlands | 10/10 | 2601 days | 3% |
| Warren S | 10/10 | 2632 days | 3% |
| Ronald Rampersad | 10/10 | 2692 days | 3% |
| Poynter Family | 9/10 | 2692 days | 3% |
| Wilson | 10/10 | 2723 days | 3% |
| Elsa | 10/10 | 2723 days | 3% |
| Pascal | 10/10 | 2753 days | 3% |
| Paul Haslam | 10/10 | 2845 days | 3% |
| Jennifer Makosky | 9/10 | 2845 days | 3% |
| Steve Pickard | 10/10 | 2846 days | 3% |
| Stuart C | 10/10 | 2874 days | 3% |
| Vicki Simmons | 10/10 | 2904 days | 3% |
| Steven Dunlop | 9/10 | 2904 days | 3% |
| Sarah Timms | 10/10 | 2996 days | 2% |
| Emily Hibberd | 10/10 | 3026 days | 2% |
| Sue Lander | 9/10 | 3026 days | 2% |
| Kelvin Armstrong | 10/10 | 3088 days | 2% |
| Tom Williamson | 9/10 | 3118 days | 2% |
| Yves Deyris | 10/10 | 3179 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3179 days | 2% |
| Sylvie Paquette | 9/10 | 3210 days | 2% |
| Axel and Patricia G | 10/10 | 3215 days | 2% |
| walter isselhard | 8/10 | 3575 days | 1% |
| Darker | 9/10 | 3957 days | 0% |
| L S | 10/10 | 4153 days | 0% |
| aussiewoodies | 8/10 | 4641 days | 1% |
| Sharyn Crosby | 10/10 | 4672 days | 1% |
| Alekandra Ulm | 4/10 | 4744 days | 0% |
| Sue Kieseker | 8/10 | 4747 days | 1% |
| Karin Genyn | 8/10 | 4748 days | 1% |
| Sharon Yates | 10/10 | 4750 days | 1% |
| Moorman | 8/10 | 4753 days | 1% |
| Marian | 7/10 | 4764 days | 1% |
| Behrens | 4/10 | 4771 days | 0% |
| FiStew | 10/10 | 4852 days | 1% |
| Devil_n_Disquiz | 10/10 | 4883 days | 1% |
| gezza2906 | 4/10 | 4914 days | 0% |
| Tinne Cis | 8/10 | 5034 days | 1% |
| B Sluis | 8/10 | 5046 days | 1% |
| Bottoms | 7/10 | 5047 days | 1% |
| Seiler | 6/10 | 5047 days | 0% |
| Patrick Grant | 8/10 | 5047 days | 1% |
| Moehl | 9/10 | 5049 days | 1% |
| David Beaumont | 8/10 | 5049 days | 1% |
| Beat Kindler | 7/10 | 5049 days | 1% |
| Danielle | 9/10 | 5049 days | 1% |
| Markus Heummer | 10/10 | 5050 days | 1% |
| Gerrit & Martina | 8/10 | 5051 days | 1% |
| Verne Heath | 7/10 | 5051 days | 1% |
| Dave Simpson | 8/10 | 5051 days | 1% |
| Steve Goodyear | 9/10 | 5058 days | 1% |
| Colin Philpott | 8/10 | 5059 days | 1% |
| Hans Erik Munch | 7/10 | 5064 days | 1% |
| Thomas Behy | 5/10 | 5064 days | 0% |
| Kroepfl | 9/10 | 5065 days | 1% |
| Lesley | 5/10 | 5097 days | 0% |
| Dagmar | 10/10 | 5129 days | 1% |
| deJong | 6/10 | 5132 days | 0% |
| Sillmann | 9/10 | 5134 days | 1% |
| Eri & Udo Seifert | 8/10 | 5137 days | 1% |
| Curry | 8/10 | 5140 days | 1% |
| Willi & Elke Breier | 8/10 | 5145 days | 1% |
| Powerfamily | 10/10 | 5280 days | 1% |
| Jack Potman | 10/10 | 5359 days | 1% |
| Andreas Blessing | 7/10 | 5383 days | 1% |
| Desma Frampton | 2/10 | 5385 days | 0% |
| Maike | 8/10 | 5391 days | 1% |
| Kauzta | 7/10 | 5391 days | 1% |
| Schroeder | 6/10 | 5391 days | 0% |
| J Meindersma | 7/10 | 5392 days | 1% |
| Juergen Wolf | 8/10 | 5393 days | 1% |
| Aimee Pollett | 9/10 | 5393 days | 1% |
| Barbara Link | 8/10 | 5394 days | 1% |
| E Brockbank | 6/10 | 5394 days | 0% |
| Gerstmann | 6/10 | 5397 days | 0% |
| Ekhard Wittkugel | 10/10 | 5399 days | 1% |
| Raith | 8/10 | 5402 days | 1% |
| Omar Candon | 8/10 | 5404 days | 1% |
| Gert Vogelaers | 8/10 | 5406 days | 1% |
| Flueckiger | 6/10 | 5412 days | 0% |
| Marleen Meyers | 6/10 | 5414 days | 0% |
| Frank Schedler | 9/10 | 5414 days | 1% |
| Katie Nicol | 7/10 | 5416 days | 1% |
| Gerd Pagel | 2/10 | 5416 days | 0% |
| mr Schumader | 9/10 | 5417 days | 1% |
| Monja | 9/10 | 5419 days | 1% |
| Teum and Orselien | 7/10 | 5419 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5419 days | 1% |
| Johanna | 9/10 | 5420 days | 1% |
| E M Klap | 8/10 | 5422 days | 1% |
| Bolt | 8/10 | 5422 days | 1% |
| Robert Cox | 4/10 | 5422 days | 0% |
| Nicole | 8/10 | 5422 days | 1% |
| Heike Toepelt | 9/10 | 5423 days | 1% |
| Derek Archibald | 4/10 | 5424 days | 0% |
| Loren van Oordt | 9/10 | 5426 days | 1% |
| Gordon Daniels | 7/10 | 5426 days | 1% |
| Ewald Waldner | 9/10 | 5427 days | 1% |
| Meriel & Paul Best | 9/10 | 5427 days | 1% |
| de Vries | 7/10 | 5429 days | 1% |
| Jochen | 9/10 | 5429 days | 1% |
| Anne | 8/10 | 5431 days | 1% |
| D Saker | 9/10 | 5737 days | 1% |
| Don Keith | 9/10 | 5755 days | 1% |
| Westermann | 9/10 | 5759 days | 1% |
| Pam Know | 8/10 | 5763 days | 1% |
| Main | 9/10 | 5769 days | 1% |
| Mark and Natasha UK | 8/10 | 5770 days | 1% |
| Gunda G | 4/10 | 5776 days | 0% |
| Denecke Thorsten | 9/10 | 5777 days | 1% |
| Lehmann | 7/10 | 5778 days | 1% |
| Walter | 6/10 | 5782 days | 0% |
| Mark | 8/10 | 5787 days | 1% |
| Wilfred Sch | 8/10 | 5789 days | 1% |
| David Valentine | 8/10 | 5790 days | 1% |
| Paul Ritchie | 8/10 | 5791 days | 1% |
| Thea X | 7/10 | 5791 days | 1% |
| Wim Van Gastel | 7/10 | 5794 days | 1% |
| Coby Aalbrecht | 6/10 | 5795 days | 0% |
| nigelst | 7/10 | 5802 days | 1% |
| Wolfgang G | 7/10 | 5802 days | 1% |
| Goewe | 9/10 | 5810 days | 1% |
| Jennifer Templeton | 6/10 | 5813 days | 0% |
| Ralf Genthe | 6/10 | 5813 days | 0% |
| Susi Schoetzler | 8/10 | 5816 days | 1% |
| marcusba | 10/10 | 5839 days | 1% |
| stephenst | 4/10 | 5842 days | 0% |
| weidep | 8/10 | 5842 days | 1% |
| Monika Wenzel | 9/10 | 5866 days | 1% |
| Jean Paul Mesnage | 6/10 | 5868 days | 0% |
| Uerilie Stolareh | 8/10 | 5871 days | 1% |
| Karen Fisher | 10/10 | 5884 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5897 days | 1% |
| PamB | 8/10 | 6089 days | 1% |
| RubyJ | 8/10 | 6093 days | 1% |
| Frank | 9/10 | 6119 days | 1% |
| HeideS | 10/10 | 6121 days | 1% |
| GrahamM1 | 9/10 | 6135 days | 1% |
| ChristineM | 8/10 | 6135 days | 1% |
| FrankFlemming | 7/10 | 6136 days | 1% |
| MrHebbard | 9/10 | 6136 days | 1% |
| Elrik frau | 9/10 | 6136 days | 1% |
| Helle | 9/10 | 6141 days | 1% |
| Trevor | 8/10 | 6145 days | 1% |
| Tim | 9/10 | 6146 days | 1% |
| Annemarie | 8/10 | 6152 days | 1% |
| plumbaum | 8/10 | 6166 days | 1% |
| Bernd | 7/10 | 6166 days | 1% |
| groenewold | 7/10 | 6166 days | 1% |
| Liane | 10/10 | 6170 days | 1% |
| Burkhalter | 6/10 | 6173 days | 0% |
| Keith | 9/10 | 6173 days | 1% |
| Bernd | 8/10 | 6175 days | 1% |
| Rosa | 9/10 | 6175 days | 1% |
| David | 8/10 | 6214 days | 1% |
| Marc | 8/10 | 6219 days | 1% |
| Kaminsky | 9/10 | 6219 days | 1% |
| olland | 8/10 | 6222 days | 1% |
| Terry | 9/10 | 6292 days | 1% |
| Chris | 7/10 | 6479 days | 1% |
| Stuart Bartram | 8/10 | 6485 days | 1% |
| Hoetnagels | 8/10 | 6485 days | 1% |
| Anja Kunert | 8/10 | 6499 days | 1% |
| Kenneth and Mette | 8/10 | 6502 days | 1% |
| Myrtille de Vries | 6/10 | 6506 days | 0% |
| struck | 10/10 | 6591 days | 1% |
| Pat Brewster | 9/10 | 6703 days | 1% |
| Stef | 7/10 | 6811 days | 1% |
| Schranger | 10/10 | 6838 days | 1% |
| Karla | 4/10 | 6861 days | 0% |
| Andy | 9/10 | 6867 days | 1% |
| Tom | 8/10 | 6867 days | 1% |
| Jacobien | 8/10 | 6872 days | 1% |
| Alexandra | 5/10 | 6872 days | 0% |
| Stefan | 6/10 | 6876 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.71% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 183 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 180 | -3.65% |
| 181 | -3.67% |
| 182 | -3.69% |
| 183 | -3.71% |
| 184 | -3.73% |
| 185 | -3.75% |
| 186 | -3.77% |
| … | … |
Balancing Adjustment
1.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.