Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
289 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 299 reviews. There are 289 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 289 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 102 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.26% and is based on 289 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 289 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jess F. | 10/10 | 48 days | 100% |
| Marcia D. | 9/10 | 292 days | 94% |
| Arch M | 9/10 | 292 days | 94% |
| Nadav S | 10/10 | 323 days | 94% |
| Bruce Thompson | 10/10 | 323 days | 94% |
| Geoff and Ginny Cunningham | 9/10 | 351 days | 92% |
| Massimiliano | 10/10 | 382 days | 92% |
| Mary | 10/10 | 443 days | 89% |
| Henry & Georgina Hunt | 10/10 | 474 days | 87% |
| Tonia Lassman | 10/10 | 504 days | 86% |
| Vincent | 9/10 | 596 days | 79% |
| Birk Schaper | 10/10 | 657 days | 75% |
| Tony | 10/10 | 688 days | 73% |
| Shelby Stout | 10/10 | 688 days | 73% |
| Bernd Wallner | 10/10 | 717 days | 71% |
| J&M The Netherlands | 9/10 | 748 days | 67% |
| A. P. | 10/10 | 748 days | 68% |
| Gary and Alison Steele | 10/10 | 748 days | 68% |
| Gil Lima | 9/10 | 748 days | 67% |
| Elke | 10/10 | 779 days | 65% |
| Jennifer Liu | 10/10 | 779 days | 65% |
| Thomas | 10/10 | 809 days | 63% |
| Missy Ida Tapine-Tumu | 10/10 | 840 days | 60% |
| Bernd | 9/10 | 840 days | 59% |
| Georg Vaupel | 9/10 | 932 days | 50% |
| Toni from Alaska | 10/10 | 932 days | 50% |
| BRIGITTE GAGNON | 10/10 | 993 days | 44% |
| Joshua Vu | 9/10 | 993 days | 44% |
| Heather Mortimer | 10/10 | 993 days | 44% |
| Deb Lyon | 10/10 | 1023 days | 42% |
| Mike Smith | 10/10 | 1054 days | 39% |
| Geoff and Ginny Cunningham | 8/10 | 1054 days | 38% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1054 days | 38% |
| Mathilde | 10/10 | 1144 days | 31% |
| Charles Bouquin | 10/10 | 1174 days | 29% |
| Kathy from Oregon | 2/10 | 1205 days | 12% |
| cearon | 9/10 | 1358 days | 17% |
| Christine Williams | 10/10 | 1419 days | 14% |
| Dave | 9/10 | 1447 days | 13% |
| Adrian & Carolina Millar | 10/10 | 1509 days | 10% |
| Mike | 10/10 | 1570 days | 8% |
| Clare Thompson | 10/10 | 1570 days | 8% |
| Alexandra | 10/10 | 1600 days | 8% |
| Anneka | 10/10 | 1631 days | 7% |
| Carolina Gartner | 10/10 | 1631 days | 7% |
| Donna Mason | 10/10 | 2027 days | 4% |
| Lydia | 9/10 | 2027 days | 4% |
| Tony Henderson-Newport | 9/10 | 2027 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2027 days | 4% |
| Brooke Lillyston | 10/10 | 2027 days | 4% |
| Ian G | 10/10 | 2057 days | 4% |
| Morris | 10/10 | 2057 days | 4% |
| Stacy Lio | 10/10 | 2057 days | 4% |
| Anonymous | 8/10 | 2149 days | 4% |
| Keith Diver | 9/10 | 2149 days | 4% |
| Stefan Berger | 9/10 | 2149 days | 4% |
| Peter Leschev | 9/10 | 2178 days | 4% |
| Miles Protter | 8/10 | 2178 days | 4% |
| Martin Borjeskog | 10/10 | 2178 days | 4% |
| Christian | 9/10 | 2178 days | 4% |
| Alexandre Lacroix | 9/10 | 2178 days | 4% |
| Matthew Young | 9/10 | 2178 days | 4% |
| Ben Holmes | 10/10 | 2178 days | 4% |
| N.J. van den Berg | 10/10 | 2178 days | 4% |
| Mike Smith | 9/10 | 2178 days | 4% |
| Ron Meyerink | 10/10 | 2209 days | 4% |
| Gerd Weidenfeld | 10/10 | 2209 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2209 days | 4% |
| Des Gilbert | 9/10 | 2240 days | 4% |
| Diane | 10/10 | 2240 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2240 days | 4% |
| Anna Hunt | 9/10 | 2240 days | 4% |
| James and Emma Dickie | 10/10 | 2240 days | 4% |
| Jonatan Zarzif | 3/10 | 2240 days | 2% |
| Trevor Parkin | 9/10 | 2270 days | 4% |
| Edwin Walker | 8/10 | 2301 days | 4% |
| Serena Gray | 9/10 | 2301 days | 4% |
| PJ Caldito | 10/10 | 2301 days | 4% |
| Shane Howe | 10/10 | 2331 days | 4% |
| Jason | 10/10 | 2331 days | 4% |
| Teneille Harwood | 10/10 | 2331 days | 4% |
| Fabulous five | 10/10 | 2362 days | 4% |
| jac | 9/10 | 2362 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2362 days | 4% |
| Jeannie Huang | 9/10 | 2393 days | 3% |
| Joao Madureira | 8/10 | 2393 days | 3% |
| Edith Peita | 10/10 | 2393 days | 4% |
| John Bourke | 10/10 | 2393 days | 4% |
| Maik | 10/10 | 2423 days | 3% |
| Helen | 10/10 | 2423 days | 3% |
| Kevin | 10/10 | 2423 days | 3% |
| Larry Mutu Reriti | 10/10 | 2423 days | 3% |
| Keryn | 10/10 | 2423 days | 3% |
| Greg Croft | 10/10 | 2423 days | 3% |
| Erin | 10/10 | 2454 days | 3% |
| schtahaups | 9/10 | 2454 days | 3% |
| CMe | 9/10 | 2454 days | 3% |
| Martyn | 10/10 | 2454 days | 3% |
| John Flynn | 9/10 | 2484 days | 3% |
| charlie35slr | 10/10 | 2484 days | 3% |
| Ken | 2/10 | 2515 days | 1% |
| Bee | 3/10 | 2515 days | 2% |
| Catherine Johnson | 10/10 | 2543 days | 3% |
| Bk | 10/10 | 2543 days | 3% |
| John I. | 10/10 | 2543 days | 3% |
| Rogie | 9/10 | 2543 days | 3% |
| Krzysztof Jablonski | 10/10 | 2543 days | 3% |
| Berthold Wagner | 8/10 | 2574 days | 3% |
| Eric Arnal Fort | 10/10 | 2574 days | 3% |
| Andy Jamo | 10/10 | 2574 days | 3% |
| Agnès | 10/10 | 2574 days | 3% |
| Thomas Heri | 10/10 | 2574 days | 3% |
| Roger and Karen | 10/10 | 2635 days | 3% |
| renard | 9/10 | 2635 days | 3% |
| Berrie, the Netherlands | 10/10 | 2635 days | 3% |
| Warren S | 10/10 | 2666 days | 3% |
| Ronald Rampersad | 10/10 | 2727 days | 3% |
| Poynter Family | 9/10 | 2727 days | 3% |
| Wilson | 10/10 | 2758 days | 3% |
| Elsa | 10/10 | 2758 days | 3% |
| Pascal | 10/10 | 2788 days | 3% |
| Paul Haslam | 10/10 | 2880 days | 3% |
| Jennifer Makosky | 9/10 | 2880 days | 3% |
| Steve Pickard | 10/10 | 2880 days | 3% |
| Stuart C | 10/10 | 2908 days | 3% |
| Vicki Simmons | 10/10 | 2939 days | 2% |
| Steven Dunlop | 9/10 | 2939 days | 2% |
| Sarah Timms | 10/10 | 3031 days | 2% |
| Emily Hibberd | 10/10 | 3061 days | 2% |
| Sue Lander | 9/10 | 3061 days | 2% |
| Kelvin Armstrong | 10/10 | 3123 days | 2% |
| Tom Williamson | 9/10 | 3153 days | 2% |
| Yves Deyris | 10/10 | 3214 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3214 days | 2% |
| Sylvie Paquette | 9/10 | 3245 days | 2% |
| Axel and Patricia G | 10/10 | 3249 days | 2% |
| walter isselhard | 8/10 | 3610 days | 1% |
| Darker | 9/10 | 3991 days | 0% |
| L S | 10/10 | 4188 days | 0% |
| aussiewoodies | 8/10 | 4675 days | 1% |
| Sharyn Crosby | 10/10 | 4706 days | 1% |
| Alekandra Ulm | 4/10 | 4778 days | 0% |
| Sue Kieseker | 8/10 | 4781 days | 1% |
| Karin Genyn | 8/10 | 4782 days | 1% |
| Sharon Yates | 10/10 | 4784 days | 1% |
| Moorman | 8/10 | 4787 days | 1% |
| Marian | 7/10 | 4798 days | 1% |
| Behrens | 4/10 | 4805 days | 0% |
| FiStew | 10/10 | 4887 days | 1% |
| Devil_n_Disquiz | 10/10 | 4918 days | 1% |
| gezza2906 | 4/10 | 4949 days | 0% |
| Tinne Cis | 8/10 | 5068 days | 1% |
| B Sluis | 8/10 | 5080 days | 1% |
| Bottoms | 7/10 | 5081 days | 1% |
| Seiler | 6/10 | 5081 days | 0% |
| Patrick Grant | 8/10 | 5081 days | 1% |
| Moehl | 9/10 | 5083 days | 1% |
| David Beaumont | 8/10 | 5083 days | 1% |
| Beat Kindler | 7/10 | 5083 days | 1% |
| Danielle | 9/10 | 5083 days | 1% |
| Markus Heummer | 10/10 | 5084 days | 1% |
| Gerrit & Martina | 8/10 | 5085 days | 1% |
| Verne Heath | 7/10 | 5085 days | 1% |
| Dave Simpson | 8/10 | 5085 days | 1% |
| Steve Goodyear | 9/10 | 5092 days | 1% |
| Colin Philpott | 8/10 | 5093 days | 1% |
| Hans Erik Munch | 7/10 | 5098 days | 1% |
| Thomas Behy | 5/10 | 5098 days | 0% |
| Kroepfl | 9/10 | 5099 days | 1% |
| Lesley | 5/10 | 5131 days | 0% |
| Dagmar | 10/10 | 5163 days | 1% |
| deJong | 6/10 | 5166 days | 0% |
| Sillmann | 9/10 | 5168 days | 1% |
| Eri & Udo Seifert | 8/10 | 5171 days | 1% |
| Curry | 8/10 | 5174 days | 1% |
| Willi & Elke Breier | 8/10 | 5179 days | 1% |
| Powerfamily | 10/10 | 5315 days | 1% |
| Jack Potman | 10/10 | 5394 days | 1% |
| Andreas Blessing | 7/10 | 5417 days | 1% |
| Desma Frampton | 2/10 | 5419 days | 0% |
| Maike | 8/10 | 5425 days | 1% |
| Kauzta | 7/10 | 5425 days | 1% |
| Schroeder | 6/10 | 5425 days | 0% |
| J Meindersma | 7/10 | 5426 days | 1% |
| Juergen Wolf | 8/10 | 5427 days | 1% |
| Aimee Pollett | 9/10 | 5427 days | 1% |
| Barbara Link | 8/10 | 5428 days | 1% |
| E Brockbank | 6/10 | 5428 days | 0% |
| Gerstmann | 6/10 | 5431 days | 0% |
| Ekhard Wittkugel | 10/10 | 5433 days | 1% |
| Raith | 8/10 | 5436 days | 1% |
| Omar Candon | 8/10 | 5438 days | 1% |
| Gert Vogelaers | 8/10 | 5440 days | 1% |
| Flueckiger | 6/10 | 5446 days | 0% |
| Marleen Meyers | 6/10 | 5448 days | 0% |
| Frank Schedler | 9/10 | 5448 days | 1% |
| Katie Nicol | 7/10 | 5450 days | 1% |
| Gerd Pagel | 2/10 | 5450 days | 0% |
| mr Schumader | 9/10 | 5451 days | 1% |
| Monja | 9/10 | 5453 days | 1% |
| Teum and Orselien | 7/10 | 5453 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5453 days | 1% |
| Johanna | 9/10 | 5454 days | 1% |
| E M Klap | 8/10 | 5456 days | 1% |
| Bolt | 8/10 | 5456 days | 1% |
| Robert Cox | 4/10 | 5456 days | 0% |
| Nicole | 8/10 | 5456 days | 1% |
| Heike Toepelt | 9/10 | 5457 days | 1% |
| Derek Archibald | 4/10 | 5458 days | 0% |
| Loren van Oordt | 9/10 | 5460 days | 1% |
| Gordon Daniels | 7/10 | 5460 days | 1% |
| Ewald Waldner | 9/10 | 5461 days | 1% |
| Meriel & Paul Best | 9/10 | 5461 days | 1% |
| de Vries | 7/10 | 5463 days | 1% |
| Jochen | 9/10 | 5463 days | 1% |
| Anne | 8/10 | 5465 days | 1% |
| D Saker | 9/10 | 5771 days | 1% |
| Don Keith | 9/10 | 5789 days | 1% |
| Westermann | 9/10 | 5793 days | 1% |
| Pam Know | 8/10 | 5797 days | 1% |
| Main | 9/10 | 5803 days | 1% |
| Mark and Natasha UK | 8/10 | 5804 days | 1% |
| Gunda G | 4/10 | 5810 days | 0% |
| Denecke Thorsten | 9/10 | 5811 days | 1% |
| Lehmann | 7/10 | 5812 days | 1% |
| Walter | 6/10 | 5816 days | 0% |
| Mark | 8/10 | 5821 days | 1% |
| Wilfred Sch | 8/10 | 5823 days | 1% |
| David Valentine | 8/10 | 5824 days | 1% |
| Paul Ritchie | 8/10 | 5825 days | 1% |
| Thea X | 7/10 | 5825 days | 1% |
| Wim Van Gastel | 7/10 | 5828 days | 1% |
| Coby Aalbrecht | 6/10 | 5829 days | 0% |
| nigelst | 7/10 | 5836 days | 1% |
| Wolfgang G | 7/10 | 5836 days | 1% |
| Goewe | 9/10 | 5844 days | 1% |
| Jennifer Templeton | 6/10 | 5847 days | 0% |
| Ralf Genthe | 6/10 | 5847 days | 0% |
| Susi Schoetzler | 8/10 | 5850 days | 1% |
| marcusba | 10/10 | 5873 days | 1% |
| stephenst | 4/10 | 5876 days | 0% |
| weidep | 8/10 | 5876 days | 1% |
| Monika Wenzel | 9/10 | 5900 days | 1% |
| Jean Paul Mesnage | 6/10 | 5902 days | 0% |
| Uerilie Stolareh | 8/10 | 5905 days | 1% |
| Karen Fisher | 10/10 | 5918 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5931 days | 1% |
| PamB | 8/10 | 6124 days | 1% |
| RubyJ | 8/10 | 6128 days | 1% |
| Frank | 9/10 | 6154 days | 1% |
| HeideS | 10/10 | 6155 days | 1% |
| GrahamM1 | 9/10 | 6169 days | 1% |
| ChristineM | 8/10 | 6169 days | 1% |
| FrankFlemming | 7/10 | 6170 days | 1% |
| MrHebbard | 9/10 | 6170 days | 1% |
| Elrik frau | 9/10 | 6170 days | 1% |
| Helle | 9/10 | 6176 days | 1% |
| Trevor | 8/10 | 6180 days | 1% |
| Tim | 9/10 | 6180 days | 1% |
| Annemarie | 8/10 | 6187 days | 1% |
| plumbaum | 8/10 | 6201 days | 1% |
| Bernd | 7/10 | 6201 days | 1% |
| groenewold | 7/10 | 6201 days | 1% |
| Liane | 10/10 | 6205 days | 1% |
| Burkhalter | 6/10 | 6208 days | 0% |
| Keith | 9/10 | 6208 days | 1% |
| Bernd | 8/10 | 6210 days | 1% |
| Rosa | 9/10 | 6210 days | 1% |
| David | 8/10 | 6249 days | 1% |
| Marc | 8/10 | 6254 days | 1% |
| Kaminsky | 9/10 | 6254 days | 1% |
| olland | 8/10 | 6257 days | 1% |
| Terry | 9/10 | 6327 days | 1% |
| Chris | 7/10 | 6513 days | 1% |
| Stuart Bartram | 8/10 | 6519 days | 1% |
| Hoetnagels | 8/10 | 6519 days | 1% |
| Anja Kunert | 8/10 | 6533 days | 1% |
| Kenneth and Mette | 8/10 | 6536 days | 1% |
| Myrtille de Vries | 6/10 | 6540 days | 0% |
| struck | 10/10 | 6625 days | 1% |
| Pat Brewster | 9/10 | 6738 days | 1% |
| Stef | 7/10 | 6846 days | 1% |
| Schranger | 10/10 | 6873 days | 1% |
| Karla | 4/10 | 6895 days | 0% |
| Andy | 9/10 | 6901 days | 1% |
| Tom | 8/10 | 6901 days | 1% |
| Jacobien | 8/10 | 6906 days | 1% |
| Alexandra | 5/10 | 6906 days | 0% |
| Stefan | 6/10 | 6910 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.81% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 46 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.23% |
| 12 | -0.25% |
| … | … |
Balancing Adjustment
0.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.