G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 298 reviews. There are 288 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 252 days | 100% |
| Arch M | 9/10 | 252 days | 100% |
| Nadav S | 10/10 | 283 days | 100% |
| Bruce Thompson | 10/10 | 283 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 311 days | 98% |
| Massimiliano | 10/10 | 342 days | 98% |
| Mary | 10/10 | 403 days | 95% |
| Henry & Georgina Hunt | 10/10 | 434 days | 93% |
| Tonia Lassman | 10/10 | 463 days | 92% |
| Vincent | 9/10 | 555 days | 85% |
| Birk Schaper | 10/10 | 617 days | 82% |
| Tony | 10/10 | 648 days | 80% |
| Shelby Stout | 10/10 | 648 days | 80% |
| Bernd Wallner | 10/10 | 677 days | 77% |
| J&M The Netherlands | 9/10 | 708 days | 74% |
| A. P. | 10/10 | 708 days | 75% |
| Gary and Alison Steele | 10/10 | 708 days | 75% |
| Gil Lima | 9/10 | 708 days | 74% |
| Elke | 10/10 | 739 days | 72% |
| Jennifer Liu | 10/10 | 739 days | 72% |
| Thomas | 10/10 | 769 days | 69% |
| Missy Ida Tapine-Tumu | 10/10 | 800 days | 66% |
| Bernd | 9/10 | 800 days | 66% |
| Georg Vaupel | 9/10 | 891 days | 57% |
| Toni from Alaska | 10/10 | 891 days | 57% |
| BRIGITTE GAGNON | 10/10 | 952 days | 51% |
| Joshua Vu | 9/10 | 952 days | 50% |
| Heather Mortimer | 10/10 | 952 days | 51% |
| Deb Lyon | 10/10 | 983 days | 47% |
| Mike Smith | 10/10 | 1014 days | 44% |
| Geoff and Ginny Cunningham | 8/10 | 1014 days | 43% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1014 days | 44% |
| Mathilde | 10/10 | 1104 days | 36% |
| Charles Bouquin | 10/10 | 1134 days | 33% |
| Kathy from Oregon | 2/10 | 1165 days | 14% |
| cearon | 9/10 | 1317 days | 20% |
| Christine Williams | 10/10 | 1379 days | 17% |
| Dave | 9/10 | 1407 days | 15% |
| Adrian & Carolina Millar | 10/10 | 1469 days | 12% |
| Mike | 10/10 | 1530 days | 10% |
| Clare Thompson | 10/10 | 1530 days | 10% |
| Alexandra | 10/10 | 1559 days | 9% |
| Anneka | 10/10 | 1590 days | 8% |
| Carolina Gartner | 10/10 | 1590 days | 8% |
| Donna Mason | 10/10 | 1986 days | 4% |
| Lydia | 9/10 | 1986 days | 4% |
| Tony Henderson-Newport | 9/10 | 1986 days | 4% |
| Lexi & Rod Kirk | 10/10 | 1986 days | 4% |
| Brooke Lillyston | 10/10 | 1986 days | 4% |
| Ian G | 10/10 | 2016 days | 4% |
| Morris | 10/10 | 2016 days | 4% |
| Stacy Lio | 10/10 | 2016 days | 4% |
| Anonymous | 8/10 | 2108 days | 4% |
| Keith Diver | 9/10 | 2108 days | 4% |
| Stefan Berger | 9/10 | 2108 days | 4% |
| Peter Leschev | 9/10 | 2137 days | 4% |
| Miles Protter | 8/10 | 2137 days | 4% |
| Martin Borjeskog | 10/10 | 2138 days | 4% |
| Christian | 9/10 | 2138 days | 4% |
| Alexandre Lacroix | 9/10 | 2138 days | 4% |
| Matthew Young | 9/10 | 2138 days | 4% |
| Ben Holmes | 10/10 | 2138 days | 4% |
| N.J. van den Berg | 10/10 | 2138 days | 4% |
| Mike Smith | 9/10 | 2138 days | 4% |
| Ron Meyerink | 10/10 | 2168 days | 4% |
| Gerd Weidenfeld | 10/10 | 2169 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2169 days | 4% |
| Des Gilbert | 9/10 | 2200 days | 4% |
| Diane | 10/10 | 2200 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2200 days | 4% |
| Anna Hunt | 9/10 | 2200 days | 4% |
| James and Emma Dickie | 10/10 | 2200 days | 4% |
| Jonatan Zarzif | 3/10 | 2200 days | 2% |
| Trevor Parkin | 9/10 | 2229 days | 4% |
| Edwin Walker | 8/10 | 2261 days | 4% |
| Serena Gray | 9/10 | 2261 days | 4% |
| PJ Caldito | 10/10 | 2261 days | 4% |
| Shane Howe | 10/10 | 2290 days | 4% |
| Jason | 10/10 | 2290 days | 4% |
| Teneille Harwood | 10/10 | 2290 days | 4% |
| Fabulous five | 10/10 | 2321 days | 4% |
| jac | 9/10 | 2321 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2321 days | 4% |
| Jeannie Huang | 9/10 | 2352 days | 4% |
| Joao Madureira | 8/10 | 2352 days | 4% |
| Edith Peita | 10/10 | 2352 days | 4% |
| John Bourke | 10/10 | 2352 days | 4% |
| Maik | 10/10 | 2382 days | 4% |
| Helen | 10/10 | 2382 days | 4% |
| Kevin | 10/10 | 2382 days | 4% |
| Larry Mutu Reriti | 10/10 | 2382 days | 4% |
| Keryn | 10/10 | 2382 days | 4% |
| Greg Croft | 10/10 | 2382 days | 4% |
| Erin | 10/10 | 2413 days | 4% |
| schtahaups | 9/10 | 2413 days | 4% |
| CMe | 9/10 | 2413 days | 4% |
| Martyn | 10/10 | 2413 days | 4% |
| John Flynn | 9/10 | 2443 days | 3% |
| charlie35slr | 10/10 | 2444 days | 4% |
| Ken | 2/10 | 2474 days | 1% |
| Bee | 3/10 | 2475 days | 2% |
| Catherine Johnson | 10/10 | 2502 days | 3% |
| Bk | 10/10 | 2503 days | 3% |
| John I. | 10/10 | 2503 days | 3% |
| Rogie | 9/10 | 2503 days | 3% |
| Krzysztof Jablonski | 10/10 | 2503 days | 3% |
| Berthold Wagner | 8/10 | 2533 days | 3% |
| Eric Arnal Fort | 10/10 | 2533 days | 3% |
| Andy Jamo | 10/10 | 2534 days | 3% |
| Agnès | 10/10 | 2534 days | 3% |
| Thomas Heri | 10/10 | 2534 days | 3% |
| Roger and Karen | 10/10 | 2595 days | 3% |
| renard | 9/10 | 2595 days | 3% |
| Berrie, the Netherlands | 10/10 | 2595 days | 3% |
| Warren S | 10/10 | 2626 days | 3% |
| Ronald Rampersad | 10/10 | 2686 days | 3% |
| Poynter Family | 9/10 | 2686 days | 3% |
| Wilson | 10/10 | 2717 days | 3% |
| Elsa | 10/10 | 2717 days | 3% |
| Pascal | 10/10 | 2747 days | 3% |
| Paul Haslam | 10/10 | 2839 days | 3% |
| Jennifer Makosky | 9/10 | 2839 days | 3% |
| Steve Pickard | 10/10 | 2840 days | 3% |
| Stuart C | 10/10 | 2868 days | 3% |
| Vicki Simmons | 10/10 | 2898 days | 3% |
| Steven Dunlop | 9/10 | 2898 days | 3% |
| Sarah Timms | 10/10 | 2990 days | 2% |
| Emily Hibberd | 10/10 | 3020 days | 2% |
| Sue Lander | 9/10 | 3020 days | 2% |
| Kelvin Armstrong | 10/10 | 3082 days | 2% |
| Tom Williamson | 9/10 | 3112 days | 2% |
| Yves Deyris | 10/10 | 3173 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3173 days | 2% |
| Sylvie Paquette | 9/10 | 3204 days | 2% |
| Axel and Patricia G | 10/10 | 3209 days | 2% |
| walter isselhard | 8/10 | 3569 days | 1% |
| Darker | 9/10 | 3951 days | 0% |
| L S | 10/10 | 4147 days | 0% |
| aussiewoodies | 8/10 | 4635 days | 1% |
| Sharyn Crosby | 10/10 | 4666 days | 1% |
| Alekandra Ulm | 4/10 | 4738 days | 0% |
| Sue Kieseker | 8/10 | 4741 days | 1% |
| Karin Genyn | 8/10 | 4742 days | 1% |
| Sharon Yates | 10/10 | 4744 days | 1% |
| Moorman | 8/10 | 4747 days | 1% |
| Marian | 7/10 | 4758 days | 1% |
| Behrens | 4/10 | 4765 days | 0% |
| FiStew | 10/10 | 4846 days | 1% |
| Devil_n_Disquiz | 10/10 | 4877 days | 1% |
| gezza2906 | 4/10 | 4908 days | 0% |
| Tinne Cis | 8/10 | 5028 days | 1% |
| B Sluis | 8/10 | 5040 days | 1% |
| Bottoms | 7/10 | 5041 days | 1% |
| Seiler | 6/10 | 5041 days | 0% |
| Patrick Grant | 8/10 | 5041 days | 1% |
| Moehl | 9/10 | 5043 days | 1% |
| David Beaumont | 8/10 | 5043 days | 1% |
| Beat Kindler | 7/10 | 5043 days | 1% |
| Danielle | 9/10 | 5043 days | 1% |
| Markus Heummer | 10/10 | 5044 days | 1% |
| Gerrit & Martina | 8/10 | 5045 days | 1% |
| Verne Heath | 7/10 | 5045 days | 1% |
| Dave Simpson | 8/10 | 5045 days | 1% |
| Steve Goodyear | 9/10 | 5052 days | 1% |
| Colin Philpott | 8/10 | 5053 days | 1% |
| Hans Erik Munch | 7/10 | 5058 days | 1% |
| Thomas Behy | 5/10 | 5058 days | 0% |
| Kroepfl | 9/10 | 5059 days | 1% |
| Lesley | 5/10 | 5091 days | 0% |
| Dagmar | 10/10 | 5123 days | 1% |
| deJong | 6/10 | 5126 days | 0% |
| Sillmann | 9/10 | 5128 days | 1% |
| Eri & Udo Seifert | 8/10 | 5131 days | 1% |
| Curry | 8/10 | 5134 days | 1% |
| Willi & Elke Breier | 8/10 | 5139 days | 1% |
| Powerfamily | 10/10 | 5274 days | 1% |
| Jack Potman | 10/10 | 5353 days | 1% |
| Andreas Blessing | 7/10 | 5377 days | 1% |
| Desma Frampton | 2/10 | 5379 days | 0% |
| Maike | 8/10 | 5385 days | 1% |
| Kauzta | 7/10 | 5385 days | 1% |
| Schroeder | 6/10 | 5385 days | 0% |
| J Meindersma | 7/10 | 5386 days | 1% |
| Juergen Wolf | 8/10 | 5387 days | 1% |
| Aimee Pollett | 9/10 | 5387 days | 1% |
| Barbara Link | 8/10 | 5388 days | 1% |
| E Brockbank | 6/10 | 5388 days | 0% |
| Gerstmann | 6/10 | 5391 days | 0% |
| Ekhard Wittkugel | 10/10 | 5393 days | 1% |
| Raith | 8/10 | 5396 days | 1% |
| Omar Candon | 8/10 | 5398 days | 1% |
| Gert Vogelaers | 8/10 | 5400 days | 1% |
| Flueckiger | 6/10 | 5406 days | 0% |
| Marleen Meyers | 6/10 | 5408 days | 0% |
| Frank Schedler | 9/10 | 5408 days | 1% |
| Katie Nicol | 7/10 | 5410 days | 1% |
| Gerd Pagel | 2/10 | 5410 days | 0% |
| mr Schumader | 9/10 | 5411 days | 1% |
| Monja | 9/10 | 5413 days | 1% |
| Teum and Orselien | 7/10 | 5413 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5413 days | 1% |
| Johanna | 9/10 | 5414 days | 1% |
| E M Klap | 8/10 | 5416 days | 1% |
| Bolt | 8/10 | 5416 days | 1% |
| Robert Cox | 4/10 | 5416 days | 0% |
| Nicole | 8/10 | 5416 days | 1% |
| Heike Toepelt | 9/10 | 5417 days | 1% |
| Derek Archibald | 4/10 | 5418 days | 0% |
| Loren van Oordt | 9/10 | 5420 days | 1% |
| Gordon Daniels | 7/10 | 5420 days | 1% |
| Ewald Waldner | 9/10 | 5421 days | 1% |
| Meriel & Paul Best | 9/10 | 5421 days | 1% |
| de Vries | 7/10 | 5423 days | 1% |
| Jochen | 9/10 | 5423 days | 1% |
| Anne | 8/10 | 5425 days | 1% |
| D Saker | 9/10 | 5731 days | 1% |
| Don Keith | 9/10 | 5749 days | 1% |
| Westermann | 9/10 | 5753 days | 1% |
| Pam Know | 8/10 | 5757 days | 1% |
| Main | 9/10 | 5763 days | 1% |
| Mark and Natasha UK | 8/10 | 5764 days | 1% |
| Gunda G | 4/10 | 5770 days | 0% |
| Denecke Thorsten | 9/10 | 5771 days | 1% |
| Lehmann | 7/10 | 5772 days | 1% |
| Walter | 6/10 | 5776 days | 0% |
| Mark | 8/10 | 5781 days | 1% |
| Wilfred Sch | 8/10 | 5783 days | 1% |
| David Valentine | 8/10 | 5784 days | 1% |
| Paul Ritchie | 8/10 | 5785 days | 1% |
| Thea X | 7/10 | 5785 days | 1% |
| Wim Van Gastel | 7/10 | 5788 days | 1% |
| Coby Aalbrecht | 6/10 | 5789 days | 0% |
| nigelst | 7/10 | 5796 days | 1% |
| Wolfgang G | 7/10 | 5796 days | 1% |
| Goewe | 9/10 | 5804 days | 1% |
| Jennifer Templeton | 6/10 | 5807 days | 0% |
| Ralf Genthe | 6/10 | 5807 days | 0% |
| Susi Schoetzler | 8/10 | 5810 days | 1% |
| marcusba | 10/10 | 5833 days | 1% |
| stephenst | 4/10 | 5836 days | 0% |
| weidep | 8/10 | 5836 days | 1% |
| Monika Wenzel | 9/10 | 5860 days | 1% |
| Jean Paul Mesnage | 6/10 | 5862 days | 0% |
| Uerilie Stolareh | 8/10 | 5865 days | 1% |
| Karen Fisher | 10/10 | 5878 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5891 days | 1% |
| PamB | 8/10 | 6083 days | 1% |
| RubyJ | 8/10 | 6087 days | 1% |
| Frank | 9/10 | 6113 days | 1% |
| HeideS | 10/10 | 6115 days | 1% |
| GrahamM1 | 9/10 | 6129 days | 1% |
| ChristineM | 8/10 | 6129 days | 1% |
| FrankFlemming | 7/10 | 6130 days | 1% |
| MrHebbard | 9/10 | 6130 days | 1% |
| Elrik frau | 9/10 | 6130 days | 1% |
| Helle | 9/10 | 6135 days | 1% |
| Trevor | 8/10 | 6139 days | 1% |
| Tim | 9/10 | 6140 days | 1% |
| Annemarie | 8/10 | 6146 days | 1% |
| plumbaum | 8/10 | 6160 days | 1% |
| Bernd | 7/10 | 6160 days | 1% |
| groenewold | 7/10 | 6160 days | 1% |
| Liane | 10/10 | 6164 days | 1% |
| Burkhalter | 6/10 | 6167 days | 0% |
| Keith | 9/10 | 6167 days | 1% |
| Bernd | 8/10 | 6169 days | 1% |
| Rosa | 9/10 | 6169 days | 1% |
| David | 8/10 | 6208 days | 1% |
| Marc | 8/10 | 6213 days | 1% |
| Kaminsky | 9/10 | 6213 days | 1% |
| olland | 8/10 | 6216 days | 1% |
| Terry | 9/10 | 6286 days | 1% |
| Chris | 7/10 | 6473 days | 1% |
| Stuart Bartram | 8/10 | 6479 days | 1% |
| Hoetnagels | 8/10 | 6479 days | 1% |
| Anja Kunert | 8/10 | 6493 days | 1% |
| Kenneth and Mette | 8/10 | 6496 days | 1% |
| Myrtille de Vries | 6/10 | 6500 days | 0% |
| struck | 10/10 | 6585 days | 1% |
| Pat Brewster | 9/10 | 6697 days | 1% |
| Stef | 7/10 | 6805 days | 1% |
| Schranger | 10/10 | 6832 days | 1% |
| Karla | 4/10 | 6855 days | 0% |
| Andy | 9/10 | 6861 days | 1% |
| Tom | 8/10 | 6861 days | 1% |
| Jacobien | 8/10 | 6866 days | 1% |
| Alexandra | 5/10 | 6866 days | 0% |
| Stefan | 6/10 | 6870 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.60% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 177 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 174 | -3.54% |
| 175 | -3.56% |
| 176 | -3.58% |
| 177 | -3.60% |
| 178 | -3.62% |
| 179 | -3.64% |
| 180 | -3.66% |
| … | … |
Balancing Adjustment
1.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.