Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 298 reviews. There are 288 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 260 days | 100% |
| Arch M | 9/10 | 260 days | 100% |
| Nadav S | 10/10 | 291 days | 100% |
| Bruce Thompson | 10/10 | 291 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 319 days | 98% |
| Massimiliano | 10/10 | 350 days | 98% |
| Mary | 10/10 | 411 days | 95% |
| Henry & Georgina Hunt | 10/10 | 442 days | 93% |
| Tonia Lassman | 10/10 | 472 days | 92% |
| Vincent | 9/10 | 564 days | 85% |
| Birk Schaper | 10/10 | 625 days | 82% |
| Tony | 10/10 | 656 days | 79% |
| Shelby Stout | 10/10 | 656 days | 79% |
| Bernd Wallner | 10/10 | 685 days | 77% |
| J&M The Netherlands | 9/10 | 716 days | 73% |
| A. P. | 10/10 | 716 days | 74% |
| Gary and Alison Steele | 10/10 | 716 days | 74% |
| Gil Lima | 9/10 | 716 days | 73% |
| Elke | 10/10 | 747 days | 71% |
| Jennifer Liu | 10/10 | 747 days | 71% |
| Thomas | 10/10 | 777 days | 69% |
| Missy Ida Tapine-Tumu | 10/10 | 808 days | 66% |
| Bernd | 9/10 | 808 days | 65% |
| Georg Vaupel | 9/10 | 900 days | 56% |
| Toni from Alaska | 10/10 | 900 days | 56% |
| BRIGITTE GAGNON | 10/10 | 961 days | 50% |
| Joshua Vu | 9/10 | 961 days | 49% |
| Heather Mortimer | 10/10 | 961 days | 50% |
| Deb Lyon | 10/10 | 991 days | 47% |
| Mike Smith | 10/10 | 1022 days | 44% |
| Geoff and Ginny Cunningham | 8/10 | 1022 days | 43% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1022 days | 43% |
| Mathilde | 10/10 | 1112 days | 35% |
| Charles Bouquin | 10/10 | 1142 days | 33% |
| Kathy from Oregon | 2/10 | 1173 days | 14% |
| cearon | 9/10 | 1326 days | 20% |
| Christine Williams | 10/10 | 1387 days | 16% |
| Dave | 9/10 | 1415 days | 15% |
| Adrian & Carolina Millar | 10/10 | 1477 days | 12% |
| Mike | 10/10 | 1538 days | 10% |
| Clare Thompson | 10/10 | 1538 days | 10% |
| Alexandra | 10/10 | 1568 days | 9% |
| Anneka | 10/10 | 1599 days | 8% |
| Carolina Gartner | 10/10 | 1599 days | 8% |
| Donna Mason | 10/10 | 1995 days | 4% |
| Lydia | 9/10 | 1995 days | 4% |
| Tony Henderson-Newport | 9/10 | 1995 days | 4% |
| Lexi & Rod Kirk | 10/10 | 1995 days | 4% |
| Brooke Lillyston | 10/10 | 1995 days | 4% |
| Ian G | 10/10 | 2025 days | 4% |
| Morris | 10/10 | 2025 days | 4% |
| Stacy Lio | 10/10 | 2025 days | 4% |
| Anonymous | 8/10 | 2116 days | 4% |
| Keith Diver | 9/10 | 2116 days | 4% |
| Stefan Berger | 9/10 | 2116 days | 4% |
| Peter Leschev | 9/10 | 2145 days | 4% |
| Miles Protter | 8/10 | 2145 days | 4% |
| Martin Borjeskog | 10/10 | 2146 days | 4% |
| Christian | 9/10 | 2146 days | 4% |
| Alexandre Lacroix | 9/10 | 2146 days | 4% |
| Matthew Young | 9/10 | 2146 days | 4% |
| Ben Holmes | 10/10 | 2146 days | 4% |
| N.J. van den Berg | 10/10 | 2146 days | 4% |
| Mike Smith | 9/10 | 2146 days | 4% |
| Ron Meyerink | 10/10 | 2176 days | 4% |
| Gerd Weidenfeld | 10/10 | 2177 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2177 days | 4% |
| Des Gilbert | 9/10 | 2208 days | 4% |
| Diane | 10/10 | 2208 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2208 days | 4% |
| Anna Hunt | 9/10 | 2208 days | 4% |
| James and Emma Dickie | 10/10 | 2208 days | 4% |
| Jonatan Zarzif | 3/10 | 2208 days | 2% |
| Trevor Parkin | 9/10 | 2237 days | 4% |
| Edwin Walker | 8/10 | 2269 days | 4% |
| Serena Gray | 9/10 | 2269 days | 4% |
| PJ Caldito | 10/10 | 2269 days | 4% |
| Shane Howe | 10/10 | 2299 days | 4% |
| Jason | 10/10 | 2299 days | 4% |
| Teneille Harwood | 10/10 | 2299 days | 4% |
| Fabulous five | 10/10 | 2330 days | 4% |
| jac | 9/10 | 2330 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2330 days | 4% |
| Jeannie Huang | 9/10 | 2360 days | 4% |
| Joao Madureira | 8/10 | 2360 days | 4% |
| Edith Peita | 10/10 | 2361 days | 4% |
| John Bourke | 10/10 | 2361 days | 4% |
| Maik | 10/10 | 2391 days | 4% |
| Helen | 10/10 | 2391 days | 4% |
| Kevin | 10/10 | 2391 days | 4% |
| Larry Mutu Reriti | 10/10 | 2391 days | 4% |
| Keryn | 10/10 | 2391 days | 4% |
| Greg Croft | 10/10 | 2391 days | 4% |
| Erin | 10/10 | 2422 days | 4% |
| schtahaups | 9/10 | 2422 days | 4% |
| CMe | 9/10 | 2422 days | 4% |
| Martyn | 10/10 | 2422 days | 4% |
| John Flynn | 9/10 | 2451 days | 3% |
| charlie35slr | 10/10 | 2452 days | 4% |
| Ken | 2/10 | 2482 days | 1% |
| Bee | 3/10 | 2483 days | 2% |
| Catherine Johnson | 10/10 | 2510 days | 3% |
| Bk | 10/10 | 2511 days | 3% |
| John I. | 10/10 | 2511 days | 3% |
| Rogie | 9/10 | 2511 days | 3% |
| Krzysztof Jablonski | 10/10 | 2511 days | 3% |
| Berthold Wagner | 8/10 | 2541 days | 3% |
| Eric Arnal Fort | 10/10 | 2541 days | 3% |
| Andy Jamo | 10/10 | 2542 days | 3% |
| Agnès | 10/10 | 2542 days | 3% |
| Thomas Heri | 10/10 | 2542 days | 3% |
| Roger and Karen | 10/10 | 2603 days | 3% |
| renard | 9/10 | 2603 days | 3% |
| Berrie, the Netherlands | 10/10 | 2603 days | 3% |
| Warren S | 10/10 | 2634 days | 3% |
| Ronald Rampersad | 10/10 | 2695 days | 3% |
| Poynter Family | 9/10 | 2695 days | 3% |
| Wilson | 10/10 | 2726 days | 3% |
| Elsa | 10/10 | 2726 days | 3% |
| Pascal | 10/10 | 2756 days | 3% |
| Paul Haslam | 10/10 | 2847 days | 3% |
| Jennifer Makosky | 9/10 | 2847 days | 3% |
| Steve Pickard | 10/10 | 2848 days | 3% |
| Stuart C | 10/10 | 2876 days | 3% |
| Vicki Simmons | 10/10 | 2906 days | 3% |
| Steven Dunlop | 9/10 | 2906 days | 3% |
| Sarah Timms | 10/10 | 2998 days | 2% |
| Emily Hibberd | 10/10 | 3028 days | 2% |
| Sue Lander | 9/10 | 3028 days | 2% |
| Kelvin Armstrong | 10/10 | 3090 days | 2% |
| Tom Williamson | 9/10 | 3120 days | 2% |
| Yves Deyris | 10/10 | 3181 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3181 days | 2% |
| Sylvie Paquette | 9/10 | 3212 days | 2% |
| Axel and Patricia G | 10/10 | 3217 days | 2% |
| walter isselhard | 8/10 | 3577 days | 1% |
| Darker | 9/10 | 3959 days | 0% |
| L S | 10/10 | 4155 days | 0% |
| aussiewoodies | 8/10 | 4643 days | 1% |
| Sharyn Crosby | 10/10 | 4674 days | 1% |
| Alekandra Ulm | 4/10 | 4746 days | 0% |
| Sue Kieseker | 8/10 | 4749 days | 1% |
| Karin Genyn | 8/10 | 4750 days | 1% |
| Sharon Yates | 10/10 | 4752 days | 1% |
| Moorman | 8/10 | 4755 days | 1% |
| Marian | 7/10 | 4766 days | 1% |
| Behrens | 4/10 | 4773 days | 0% |
| FiStew | 10/10 | 4855 days | 1% |
| Devil_n_Disquiz | 10/10 | 4886 days | 1% |
| gezza2906 | 4/10 | 4917 days | 0% |
| Tinne Cis | 8/10 | 5036 days | 1% |
| B Sluis | 8/10 | 5048 days | 1% |
| Bottoms | 7/10 | 5049 days | 1% |
| Seiler | 6/10 | 5049 days | 0% |
| Patrick Grant | 8/10 | 5049 days | 1% |
| Moehl | 9/10 | 5051 days | 1% |
| David Beaumont | 8/10 | 5051 days | 1% |
| Beat Kindler | 7/10 | 5051 days | 1% |
| Danielle | 9/10 | 5051 days | 1% |
| Markus Heummer | 10/10 | 5052 days | 1% |
| Gerrit & Martina | 8/10 | 5053 days | 1% |
| Verne Heath | 7/10 | 5053 days | 1% |
| Dave Simpson | 8/10 | 5053 days | 1% |
| Steve Goodyear | 9/10 | 5060 days | 1% |
| Colin Philpott | 8/10 | 5061 days | 1% |
| Hans Erik Munch | 7/10 | 5066 days | 1% |
| Thomas Behy | 5/10 | 5066 days | 0% |
| Kroepfl | 9/10 | 5067 days | 1% |
| Lesley | 5/10 | 5099 days | 0% |
| Dagmar | 10/10 | 5131 days | 1% |
| deJong | 6/10 | 5134 days | 0% |
| Sillmann | 9/10 | 5136 days | 1% |
| Eri & Udo Seifert | 8/10 | 5139 days | 1% |
| Curry | 8/10 | 5142 days | 1% |
| Willi & Elke Breier | 8/10 | 5147 days | 1% |
| Powerfamily | 10/10 | 5283 days | 1% |
| Jack Potman | 10/10 | 5362 days | 1% |
| Andreas Blessing | 7/10 | 5385 days | 1% |
| Desma Frampton | 2/10 | 5387 days | 0% |
| Maike | 8/10 | 5393 days | 1% |
| Kauzta | 7/10 | 5393 days | 1% |
| Schroeder | 6/10 | 5393 days | 0% |
| J Meindersma | 7/10 | 5394 days | 1% |
| Juergen Wolf | 8/10 | 5395 days | 1% |
| Aimee Pollett | 9/10 | 5395 days | 1% |
| Barbara Link | 8/10 | 5396 days | 1% |
| E Brockbank | 6/10 | 5396 days | 0% |
| Gerstmann | 6/10 | 5399 days | 0% |
| Ekhard Wittkugel | 10/10 | 5401 days | 1% |
| Raith | 8/10 | 5404 days | 1% |
| Omar Candon | 8/10 | 5406 days | 1% |
| Gert Vogelaers | 8/10 | 5408 days | 1% |
| Flueckiger | 6/10 | 5414 days | 0% |
| Marleen Meyers | 6/10 | 5416 days | 0% |
| Frank Schedler | 9/10 | 5416 days | 1% |
| Katie Nicol | 7/10 | 5418 days | 1% |
| Gerd Pagel | 2/10 | 5418 days | 0% |
| mr Schumader | 9/10 | 5419 days | 1% |
| Monja | 9/10 | 5421 days | 1% |
| Teum and Orselien | 7/10 | 5421 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5421 days | 1% |
| Johanna | 9/10 | 5422 days | 1% |
| E M Klap | 8/10 | 5424 days | 1% |
| Bolt | 8/10 | 5424 days | 1% |
| Robert Cox | 4/10 | 5424 days | 0% |
| Nicole | 8/10 | 5424 days | 1% |
| Heike Toepelt | 9/10 | 5425 days | 1% |
| Derek Archibald | 4/10 | 5426 days | 0% |
| Loren van Oordt | 9/10 | 5428 days | 1% |
| Gordon Daniels | 7/10 | 5428 days | 1% |
| Ewald Waldner | 9/10 | 5429 days | 1% |
| Meriel & Paul Best | 9/10 | 5429 days | 1% |
| de Vries | 7/10 | 5431 days | 1% |
| Jochen | 9/10 | 5431 days | 1% |
| Anne | 8/10 | 5433 days | 1% |
| D Saker | 9/10 | 5739 days | 1% |
| Don Keith | 9/10 | 5757 days | 1% |
| Westermann | 9/10 | 5761 days | 1% |
| Pam Know | 8/10 | 5765 days | 1% |
| Main | 9/10 | 5771 days | 1% |
| Mark and Natasha UK | 8/10 | 5772 days | 1% |
| Gunda G | 4/10 | 5778 days | 0% |
| Denecke Thorsten | 9/10 | 5779 days | 1% |
| Lehmann | 7/10 | 5780 days | 1% |
| Walter | 6/10 | 5784 days | 0% |
| Mark | 8/10 | 5789 days | 1% |
| Wilfred Sch | 8/10 | 5791 days | 1% |
| David Valentine | 8/10 | 5792 days | 1% |
| Paul Ritchie | 8/10 | 5793 days | 1% |
| Thea X | 7/10 | 5793 days | 1% |
| Wim Van Gastel | 7/10 | 5796 days | 1% |
| Coby Aalbrecht | 6/10 | 5797 days | 0% |
| nigelst | 7/10 | 5804 days | 1% |
| Wolfgang G | 7/10 | 5804 days | 1% |
| Goewe | 9/10 | 5812 days | 1% |
| Jennifer Templeton | 6/10 | 5815 days | 0% |
| Ralf Genthe | 6/10 | 5815 days | 0% |
| Susi Schoetzler | 8/10 | 5818 days | 1% |
| marcusba | 10/10 | 5841 days | 1% |
| stephenst | 4/10 | 5844 days | 0% |
| weidep | 8/10 | 5844 days | 1% |
| Monika Wenzel | 9/10 | 5868 days | 1% |
| Jean Paul Mesnage | 6/10 | 5870 days | 0% |
| Uerilie Stolareh | 8/10 | 5873 days | 1% |
| Karen Fisher | 10/10 | 5886 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5899 days | 1% |
| PamB | 8/10 | 6092 days | 1% |
| RubyJ | 8/10 | 6096 days | 1% |
| Frank | 9/10 | 6121 days | 1% |
| HeideS | 10/10 | 6123 days | 1% |
| GrahamM1 | 9/10 | 6137 days | 1% |
| ChristineM | 8/10 | 6137 days | 1% |
| FrankFlemming | 7/10 | 6138 days | 1% |
| MrHebbard | 9/10 | 6138 days | 1% |
| Elrik frau | 9/10 | 6138 days | 1% |
| Helle | 9/10 | 6143 days | 1% |
| Trevor | 8/10 | 6147 days | 1% |
| Tim | 9/10 | 6148 days | 1% |
| Annemarie | 8/10 | 6154 days | 1% |
| plumbaum | 8/10 | 6168 days | 1% |
| Bernd | 7/10 | 6168 days | 1% |
| groenewold | 7/10 | 6168 days | 1% |
| Liane | 10/10 | 6172 days | 1% |
| Burkhalter | 6/10 | 6175 days | 0% |
| Keith | 9/10 | 6176 days | 1% |
| Bernd | 8/10 | 6177 days | 1% |
| Rosa | 9/10 | 6177 days | 1% |
| David | 8/10 | 6217 days | 1% |
| Marc | 8/10 | 6221 days | 1% |
| Kaminsky | 9/10 | 6221 days | 1% |
| olland | 8/10 | 6224 days | 1% |
| Terry | 9/10 | 6294 days | 1% |
| Chris | 7/10 | 6481 days | 1% |
| Stuart Bartram | 8/10 | 6487 days | 1% |
| Hoetnagels | 8/10 | 6487 days | 1% |
| Anja Kunert | 8/10 | 6501 days | 1% |
| Kenneth and Mette | 8/10 | 6504 days | 1% |
| Myrtille de Vries | 6/10 | 6508 days | 0% |
| struck | 10/10 | 6593 days | 1% |
| Pat Brewster | 9/10 | 6706 days | 1% |
| Stef | 7/10 | 6814 days | 1% |
| Schranger | 10/10 | 6841 days | 1% |
| Karla | 4/10 | 6863 days | 0% |
| Andy | 9/10 | 6869 days | 1% |
| Tom | 8/10 | 6869 days | 1% |
| Jacobien | 8/10 | 6874 days | 1% |
| Alexandra | 5/10 | 6874 days | 0% |
| Stefan | 6/10 | 6878 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.77% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 186 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 183 | -3.71% |
| 184 | -3.73% |
| 185 | -3.75% |
| 186 | -3.77% |
| 187 | -3.79% |
| 188 | -3.81% |
| 189 | -3.83% |
| … | … |
Balancing Adjustment
1.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.