Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
282 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 292 reviews. There are 282 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 282 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 98 |
|
35% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.00% and is based on 282 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 282 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mary | 10/10 | 91 days | 100% |
| Henry & Georgina Hunt | 10/10 | 122 days | 100% |
| Tonia Lassman | 10/10 | 152 days | 99% |
| Vincent | 9/10 | 244 days | 96% |
| Birk Schaper | 10/10 | 305 days | 95% |
| Tony | 10/10 | 336 days | 94% |
| Shelby Stout | 10/10 | 336 days | 94% |
| Bernd Wallner | 10/10 | 365 days | 93% |
| J&M The Netherlands | 9/10 | 396 days | 91% |
| A. P. | 10/10 | 396 days | 91% |
| Gary and Alison Steele | 10/10 | 396 days | 91% |
| Gil Lima | 9/10 | 396 days | 91% |
| Elke | 10/10 | 427 days | 90% |
| Jennifer Liu | 10/10 | 427 days | 90% |
| Thomas | 10/10 | 457 days | 88% |
| Missy Ida Tapine-Tumu | 10/10 | 488 days | 87% |
| Bernd | 9/10 | 488 days | 86% |
| Georg Vaupel | 9/10 | 580 days | 80% |
| Toni from Alaska | 10/10 | 580 days | 81% |
| BRIGITTE GAGNON | 10/10 | 641 days | 77% |
| Joshua Vu | 9/10 | 641 days | 76% |
| Heather Mortimer | 10/10 | 641 days | 77% |
| Deb Lyon | 10/10 | 671 days | 75% |
| Mike Smith | 10/10 | 702 days | 72% |
| Geoff and Ginny Cunningham | 8/10 | 702 days | 71% |
| Luke, Kadri, Tonu & Leili | 9/10 | 702 days | 71% |
| Mathilde | 10/10 | 792 days | 65% |
| Charles Bouquin | 10/10 | 822 days | 62% |
| Kathy from Oregon | 2/10 | 853 days | 27% |
| cearon | 9/10 | 1006 days | 43% |
| Christine Williams | 10/10 | 1067 days | 38% |
| Dave | 9/10 | 1095 days | 35% |
| Adrian & Carolina Millar | 10/10 | 1157 days | 31% |
| Mike | 10/10 | 1218 days | 26% |
| Clare Thompson | 10/10 | 1218 days | 26% |
| Alexandra | 10/10 | 1248 days | 24% |
| Anneka | 10/10 | 1279 days | 22% |
| Carolina Gartner | 10/10 | 1279 days | 22% |
| Donna Mason | 10/10 | 1675 days | 6% |
| Lydia | 9/10 | 1675 days | 6% |
| Tony Henderson-Newport | 9/10 | 1675 days | 6% |
| Lexi & Rod Kirk | 10/10 | 1675 days | 6% |
| Brooke Lillyston | 10/10 | 1675 days | 6% |
| Ian G | 10/10 | 1705 days | 6% |
| Morris | 10/10 | 1705 days | 6% |
| Stacy Lio | 10/10 | 1705 days | 6% |
| Anonymous (105552) | 8/10 | 1796 days | 5% |
| Keith Diver | 9/10 | 1796 days | 5% |
| Stefan Berger | 9/10 | 1796 days | 5% |
| Peter Leschev | 9/10 | 1825 days | 5% |
| Miles Protter | 8/10 | 1825 days | 5% |
| Martin Borjeskog | 10/10 | 1826 days | 5% |
| Christian | 9/10 | 1826 days | 5% |
| Alexandre Lacroix | 9/10 | 1826 days | 5% |
| Matthew Young | 9/10 | 1826 days | 5% |
| Ben Holmes | 10/10 | 1826 days | 5% |
| N.J. van den Berg | 10/10 | 1826 days | 5% |
| Mike Smith | 9/10 | 1826 days | 5% |
| Ron Meyerink | 10/10 | 1856 days | 5% |
| Gerd Weidenfeld | 10/10 | 1857 days | 5% |
| Geoff and Ginny Cunningham | 9/10 | 1857 days | 5% |
| Des Gilbert | 9/10 | 1888 days | 5% |
| Diane | 10/10 | 1888 days | 5% |
| Kirsch, Luxemburg | 10/10 | 1888 days | 5% |
| Anna Hunt | 9/10 | 1888 days | 5% |
| James and Emma Dickie | 10/10 | 1888 days | 5% |
| Jonatan Zarzif | 3/10 | 1888 days | 3% |
| Trevor Parkin | 9/10 | 1917 days | 5% |
| Edwin Walker | 8/10 | 1949 days | 5% |
| Serena Gray | 9/10 | 1949 days | 5% |
| PJ Caldito | 10/10 | 1949 days | 5% |
| Shane Howe | 10/10 | 1979 days | 5% |
| Jason | 10/10 | 1979 days | 5% |
| Teneille Harwood | 10/10 | 1979 days | 5% |
| Fabulous five | 10/10 | 2010 days | 5% |
| jac | 9/10 | 2010 days | 5% |
| Keith & Kay Finlayson | 10/10 | 2010 days | 5% |
| Jeannie Huang | 9/10 | 2040 days | 5% |
| Joao Madureira | 8/10 | 2040 days | 4% |
| Edith Peita | 10/10 | 2041 days | 5% |
| John Bourke | 10/10 | 2041 days | 5% |
| Maik | 10/10 | 2071 days | 4% |
| Helen | 10/10 | 2071 days | 4% |
| Kevin | 10/10 | 2071 days | 4% |
| Larry Mutu Reriti | 10/10 | 2071 days | 4% |
| Keryn | 10/10 | 2071 days | 4% |
| Greg Croft | 10/10 | 2071 days | 4% |
| Erin | 10/10 | 2102 days | 4% |
| schtahaups | 9/10 | 2102 days | 4% |
| CMe | 9/10 | 2102 days | 4% |
| Martyn | 10/10 | 2102 days | 4% |
| John Flynn | 9/10 | 2131 days | 4% |
| charlie35slr | 10/10 | 2132 days | 4% |
| Ken | 2/10 | 2162 days | 2% |
| Bee | 3/10 | 2163 days | 2% |
| Catherine Johnson | 10/10 | 2190 days | 4% |
| Bk | 10/10 | 2191 days | 4% |
| John I. | 10/10 | 2191 days | 4% |
| Rogie | 9/10 | 2191 days | 4% |
| Krzysztof Jablonski | 10/10 | 2191 days | 4% |
| Berthold Wagner | 8/10 | 2221 days | 4% |
| Eric Arnal Fort | 10/10 | 2221 days | 4% |
| Andy Jamo | 10/10 | 2222 days | 4% |
| Agnès | 10/10 | 2222 days | 4% |
| Thomas Heri | 10/10 | 2222 days | 4% |
| Roger and Karen | 10/10 | 2283 days | 4% |
| renard | 9/10 | 2283 days | 4% |
| Berrie, the Netherlands | 10/10 | 2283 days | 4% |
| Warren S | 10/10 | 2314 days | 4% |
| Ronald Rampersad | 10/10 | 2375 days | 4% |
| Poynter Family | 9/10 | 2375 days | 4% |
| Wilson | 10/10 | 2406 days | 4% |
| Elsa | 10/10 | 2406 days | 4% |
| Pascal | 10/10 | 2436 days | 4% |
| Paul Haslam | 10/10 | 2527 days | 4% |
| Jennifer Makosky | 9/10 | 2527 days | 4% |
| Steve Pickard | 10/10 | 2528 days | 4% |
| Stuart C | 10/10 | 2556 days | 4% |
| Vicki Simmons | 10/10 | 2586 days | 3% |
| Steven Dunlop | 9/10 | 2586 days | 3% |
| Sarah Timms | 10/10 | 2678 days | 3% |
| Emily Hibberd | 10/10 | 2708 days | 3% |
| Sue Lander | 9/10 | 2708 days | 3% |
| Kelvin Armstrong | 10/10 | 2770 days | 3% |
| Tom Williamson | 9/10 | 2800 days | 3% |
| Yves Deyris | 10/10 | 2861 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 2861 days | 3% |
| Sylvie Paquette | 9/10 | 2892 days | 3% |
| Axel and Patricia G | 10/10 | 2897 days | 3% |
| walter isselhard | 8/10 | 3257 days | 2% |
| Darker | 9/10 | 3639 days | 1% |
| L S | 10/10 | 3835 days | 1% |
| aussiewoodies | 8/10 | 4323 days | 0% |
| Sharyn Crosby | 10/10 | 4354 days | 0% |
| Alekandra Ulm | 4/10 | 4426 days | 1% |
| Sue Kieseker | 8/10 | 4429 days | 1% |
| Karin Genyn | 8/10 | 4430 days | 1% |
| Sharon Yates | 10/10 | 4432 days | 1% |
| Moorman | 8/10 | 4435 days | 1% |
| Marian | 7/10 | 4446 days | 1% |
| Behrens | 4/10 | 4453 days | 1% |
| FiStew | 10/10 | 4535 days | 1% |
| Devil_n_Disquiz | 10/10 | 4566 days | 1% |
| gezza2906 | 4/10 | 4597 days | 1% |
| Tinne Cis | 8/10 | 4716 days | 1% |
| B Sluis | 8/10 | 4728 days | 1% |
| Bottoms | 7/10 | 4729 days | 1% |
| Seiler | 6/10 | 4729 days | 1% |
| Patrick Grant | 8/10 | 4729 days | 1% |
| Moehl | 9/10 | 4731 days | 1% |
| David Beaumont | 8/10 | 4731 days | 1% |
| Beat Kindler | 7/10 | 4731 days | 1% |
| Danielle | 9/10 | 4731 days | 1% |
| Markus Heummer | 10/10 | 4732 days | 1% |
| Gerrit & Martina | 8/10 | 4733 days | 1% |
| Verne Heath | 7/10 | 4733 days | 1% |
| Dave Simpson | 8/10 | 4733 days | 1% |
| Steve Goodyear | 9/10 | 4740 days | 1% |
| Colin Philpott | 8/10 | 4741 days | 1% |
| Hans Erik Munch | 7/10 | 4746 days | 1% |
| Thomas Behy | 5/10 | 4746 days | 1% |
| Kroepfl | 9/10 | 4747 days | 1% |
| Lesley | 5/10 | 4779 days | 1% |
| Dagmar | 10/10 | 4811 days | 1% |
| deJong | 6/10 | 4814 days | 1% |
| Sillmann | 9/10 | 4816 days | 1% |
| Eri & Udo Seifert | 8/10 | 4819 days | 1% |
| Curry | 8/10 | 4822 days | 1% |
| Willi & Elke Breier | 8/10 | 4827 days | 1% |
| Powerfamily | 10/10 | 4963 days | 1% |
| Jack Potman | 10/10 | 5042 days | 1% |
| Andreas Blessing | 7/10 | 5065 days | 1% |
| Desma Frampton | 2/10 | 5067 days | 0% |
| Maike | 8/10 | 5073 days | 1% |
| Kauzta | 7/10 | 5073 days | 1% |
| Schroeder | 6/10 | 5073 days | 1% |
| J Meindersma | 7/10 | 5074 days | 1% |
| Juergen Wolf | 8/10 | 5075 days | 1% |
| Aimee Pollett | 9/10 | 5075 days | 1% |
| Barbara Link | 8/10 | 5076 days | 1% |
| E Brockbank | 6/10 | 5076 days | 1% |
| Gerstmann | 6/10 | 5079 days | 1% |
| Ekhard Wittkugel | 10/10 | 5081 days | 1% |
| Raith | 8/10 | 5084 days | 1% |
| Omar Candon | 8/10 | 5086 days | 1% |
| Gert Vogelaers | 8/10 | 5088 days | 1% |
| Flueckiger | 6/10 | 5094 days | 1% |
| Marleen Meyers | 6/10 | 5096 days | 1% |
| Frank Schedler | 9/10 | 5096 days | 1% |
| Katie Nicol | 7/10 | 5098 days | 1% |
| Gerd Pagel | 2/10 | 5098 days | 0% |
| mr Schumader | 9/10 | 5099 days | 1% |
| Monja | 9/10 | 5101 days | 1% |
| Teum and Orselien | 7/10 | 5101 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5101 days | 1% |
| Johanna | 9/10 | 5102 days | 1% |
| E M Klap | 8/10 | 5104 days | 1% |
| Bolt | 8/10 | 5104 days | 1% |
| Robert Cox | 4/10 | 5104 days | 1% |
| Nicole | 8/10 | 5104 days | 1% |
| Heike Toepelt | 9/10 | 5105 days | 1% |
| Derek Archibald | 4/10 | 5106 days | 1% |
| Loren van Oordt | 9/10 | 5108 days | 1% |
| Gordon Daniels | 7/10 | 5108 days | 1% |
| Ewald Waldner | 9/10 | 5109 days | 1% |
| Meriel & Paul Best | 9/10 | 5109 days | 1% |
| de Vries | 7/10 | 5111 days | 1% |
| Jochen | 9/10 | 5111 days | 1% |
| Anne | 8/10 | 5113 days | 1% |
| D Saker | 9/10 | 5419 days | 1% |
| Don Keith | 9/10 | 5437 days | 1% |
| Westermann | 9/10 | 5441 days | 1% |
| Pam Know | 8/10 | 5445 days | 1% |
| Main | 9/10 | 5451 days | 1% |
| Mark and Natasha UK | 8/10 | 5452 days | 1% |
| Gunda G | 4/10 | 5458 days | 1% |
| Denecke Thorsten | 9/10 | 5459 days | 1% |
| Lehmann | 7/10 | 5460 days | 1% |
| Walter | 6/10 | 5464 days | 1% |
| Mark | 8/10 | 5469 days | 1% |
| Wilfred Sch | 8/10 | 5471 days | 1% |
| David Valentine | 8/10 | 5472 days | 1% |
| Paul Ritchie | 8/10 | 5473 days | 1% |
| Thea X | 7/10 | 5473 days | 1% |
| Wim Van Gastel | 7/10 | 5476 days | 1% |
| Coby Aalbrecht | 6/10 | 5477 days | 1% |
| nigelst | 7/10 | 5484 days | 1% |
| Wolfgang G | 7/10 | 5484 days | 1% |
| Goewe | 9/10 | 5492 days | 1% |
| Jennifer Templeton | 6/10 | 5495 days | 1% |
| Ralf Genthe | 6/10 | 5495 days | 1% |
| Susi Schoetzler | 8/10 | 5498 days | 1% |
| marcusba | 10/10 | 5521 days | 1% |
| stephenst | 4/10 | 5524 days | 1% |
| weidep | 8/10 | 5524 days | 1% |
| Monika Wenzel | 9/10 | 5548 days | 1% |
| Jean Paul Mesnage | 6/10 | 5550 days | 1% |
| Uerilie Stolareh | 8/10 | 5553 days | 1% |
| Karen Fisher | 10/10 | 5566 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5579 days | 1% |
| PamB | 8/10 | 5772 days | 1% |
| RubyJ | 8/10 | 5776 days | 1% |
| Frank | 9/10 | 5801 days | 1% |
| HeideS | 10/10 | 5803 days | 1% |
| GrahamM1 | 9/10 | 5817 days | 1% |
| ChristineM | 8/10 | 5817 days | 1% |
| FrankFlemming | 7/10 | 5818 days | 1% |
| MrHebbard | 9/10 | 5818 days | 1% |
| Elrik frau | 9/10 | 5818 days | 1% |
| Helle | 9/10 | 5823 days | 1% |
| Trevor | 8/10 | 5827 days | 1% |
| Tim | 9/10 | 5828 days | 1% |
| Annemarie | 8/10 | 5834 days | 1% |
| plumbaum | 8/10 | 5848 days | 1% |
| Bernd | 7/10 | 5848 days | 1% |
| groenewold | 7/10 | 5848 days | 1% |
| Liane | 10/10 | 5852 days | 1% |
| Burkhalter | 6/10 | 5855 days | 1% |
| Keith | 9/10 | 5856 days | 1% |
| Bernd | 8/10 | 5857 days | 1% |
| Rosa | 9/10 | 5857 days | 1% |
| David | 8/10 | 5897 days | 1% |
| Marc | 8/10 | 5901 days | 1% |
| Kaminsky | 9/10 | 5901 days | 1% |
| olland | 8/10 | 5904 days | 1% |
| Terry | 9/10 | 5974 days | 1% |
| Chris | 7/10 | 6161 days | 1% |
| Stuart Bartram | 8/10 | 6167 days | 1% |
| Hoetnagels | 8/10 | 6167 days | 1% |
| Anja Kunert | 8/10 | 6181 days | 1% |
| Kenneth and Mette | 8/10 | 6184 days | 1% |
| Myrtille de Vries | 6/10 | 6188 days | 1% |
| struck | 10/10 | 6273 days | 1% |
| Pat Brewster | 9/10 | 6386 days | 1% |
| Stef | 7/10 | 6494 days | 1% |
| Schranger | 10/10 | 6521 days | 1% |
| Karla | 4/10 | 6543 days | 1% |
| Andy | 9/10 | 6549 days | 1% |
| Tom | 8/10 | 6549 days | 1% |
| Jacobien | 8/10 | 6554 days | 1% |
| Alexandra | 5/10 | 6554 days | 1% |
| Stefan | 6/10 | 6558 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.30% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 63 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 60 | -1.24% |
| 61 | -1.26% |
| 62 | -1.28% |
| 63 | -1.30% |
| 64 | -1.32% |
| 65 | -1.35% |
| 66 | -1.37% |
| … | … |
Balancing Adjustment
0.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.