G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
280 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 290 reviews. There are 280 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 280 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 96 |
|
34% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
84.89% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 84.89% and is based on 280 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 280 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Tonia Lassman | 10/10 | 81 days | 100% |
| Vincent | 9/10 | 173 days | 98% |
| Birk Schaper | 10/10 | 234 days | 97% |
| Tony | 10/10 | 265 days | 96% |
| Shelby Stout | 10/10 | 265 days | 96% |
| Bernd Wallner | 10/10 | 294 days | 95% |
| J&M The Netherlands | 9/10 | 325 days | 93% |
| A. P. | 10/10 | 325 days | 94% |
| Gary and Alison Steele | 10/10 | 325 days | 94% |
| Gil Lima | 9/10 | 325 days | 93% |
| Elke | 10/10 | 356 days | 93% |
| Jennifer Liu | 10/10 | 356 days | 93% |
| Thomas | 10/10 | 386 days | 92% |
| Missy Ida Tapine-Tumu | 10/10 | 417 days | 90% |
| Bernd | 9/10 | 417 days | 90% |
| Georg Vaupel | 9/10 | 509 days | 85% |
| Toni from Alaska | 10/10 | 509 days | 86% |
| BRIGITTE GAGNON | 10/10 | 570 days | 82% |
| Joshua Vu | 9/10 | 570 days | 81% |
| Heather Mortimer | 10/10 | 570 days | 82% |
| Deb Lyon | 10/10 | 600 days | 80% |
| Mike Smith | 10/10 | 631 days | 78% |
| Geoff and Ginny Cunningham | 8/10 | 631 days | 76% |
| Luke, Kadri, Tonu & Leili | 9/10 | 631 days | 77% |
| Mathilde | 10/10 | 721 days | 71% |
| Charles Bouquin | 10/10 | 751 days | 68% |
| Kathy from Oregon | 2/10 | 782 days | 30% |
| cearon | 9/10 | 935 days | 50% |
| Christine Williams | 10/10 | 996 days | 44% |
| Dave | 9/10 | 1024 days | 41% |
| Adrian & Carolina Millar | 10/10 | 1086 days | 36% |
| Mike | 10/10 | 1147 days | 31% |
| Clare Thompson | 10/10 | 1147 days | 31% |
| Alexandra | 10/10 | 1177 days | 29% |
| Anneka | 10/10 | 1208 days | 27% |
| Carolina Gartner | 10/10 | 1208 days | 27% |
| Donna Mason | 10/10 | 1604 days | 8% |
| Lydia | 9/10 | 1604 days | 8% |
| Tony Henderson-Newport | 9/10 | 1604 days | 8% |
| Lexi & Rod Kirk | 10/10 | 1604 days | 8% |
| Brooke Lillyston | 10/10 | 1604 days | 8% |
| Ian G | 10/10 | 1634 days | 7% |
| Morris | 10/10 | 1634 days | 7% |
| Stacy Lio | 10/10 | 1634 days | 7% |
| Anonymous (105552) | 8/10 | 1726 days | 5% |
| Keith Diver | 9/10 | 1726 days | 6% |
| Stefan Berger | 9/10 | 1726 days | 6% |
| Peter Leschev | 9/10 | 1755 days | 5% |
| Miles Protter | 8/10 | 1755 days | 5% |
| Martin Borjeskog | 10/10 | 1755 days | 5% |
| Christian | 9/10 | 1755 days | 5% |
| Alexandre Lacroix | 9/10 | 1755 days | 5% |
| Matthew Young | 9/10 | 1755 days | 5% |
| Ben Holmes | 10/10 | 1755 days | 5% |
| N.J. van den Berg | 10/10 | 1755 days | 5% |
| Mike Smith | 9/10 | 1755 days | 5% |
| Ron Meyerink | 10/10 | 1786 days | 5% |
| Gerd Weidenfeld | 10/10 | 1786 days | 5% |
| Geoff and Ginny Cunningham | 9/10 | 1786 days | 5% |
| Des Gilbert | 9/10 | 1817 days | 5% |
| Diane | 10/10 | 1817 days | 5% |
| Kirsch, Luxemburg | 10/10 | 1817 days | 5% |
| Anna Hunt | 9/10 | 1817 days | 5% |
| James and Emma Dickie | 10/10 | 1817 days | 5% |
| Jonatan Zarzif | 3/10 | 1817 days | 3% |
| Trevor Parkin | 9/10 | 1847 days | 5% |
| Edwin Walker | 8/10 | 1878 days | 5% |
| Serena Gray | 9/10 | 1878 days | 5% |
| PJ Caldito | 10/10 | 1878 days | 5% |
| Shane Howe | 10/10 | 1908 days | 5% |
| Jason | 10/10 | 1908 days | 5% |
| Teneille Harwood | 10/10 | 1908 days | 5% |
| Fabulous five | 10/10 | 1939 days | 5% |
| jac | 9/10 | 1939 days | 5% |
| Keith & Kay Finlayson | 10/10 | 1939 days | 5% |
| Jeannie Huang | 9/10 | 1970 days | 5% |
| Joao Madureira | 8/10 | 1970 days | 5% |
| Edith Peita | 10/10 | 1970 days | 5% |
| John Bourke | 10/10 | 1970 days | 5% |
| Maik | 10/10 | 2000 days | 5% |
| Helen | 10/10 | 2000 days | 5% |
| Kevin | 10/10 | 2000 days | 5% |
| Larry Mutu Reriti | 10/10 | 2000 days | 5% |
| Keryn | 10/10 | 2000 days | 5% |
| Greg Croft | 10/10 | 2000 days | 5% |
| Erin | 10/10 | 2031 days | 5% |
| schtahaups | 9/10 | 2031 days | 5% |
| CMe | 9/10 | 2031 days | 5% |
| Martyn | 10/10 | 2031 days | 5% |
| John Flynn | 9/10 | 2061 days | 5% |
| charlie35slr | 10/10 | 2061 days | 5% |
| Ken | 2/10 | 2092 days | 2% |
| Bee | 3/10 | 2092 days | 2% |
| Catherine Johnson | 10/10 | 2120 days | 4% |
| Bk | 10/10 | 2120 days | 4% |
| John I. | 10/10 | 2120 days | 4% |
| Rogie | 9/10 | 2120 days | 4% |
| Krzysztof Jablonski | 10/10 | 2120 days | 4% |
| Berthold Wagner | 8/10 | 2151 days | 4% |
| Eric Arnal Fort | 10/10 | 2151 days | 4% |
| Andy Jamo | 10/10 | 2151 days | 4% |
| Agnès | 10/10 | 2151 days | 4% |
| Thomas Heri | 10/10 | 2151 days | 4% |
| Roger and Karen | 10/10 | 2212 days | 4% |
| renard | 9/10 | 2212 days | 4% |
| Berrie, the Netherlands | 10/10 | 2212 days | 4% |
| Warren S | 10/10 | 2243 days | 4% |
| Ronald Rampersad | 10/10 | 2304 days | 4% |
| Poynter Family | 9/10 | 2304 days | 4% |
| Wilson | 10/10 | 2335 days | 4% |
| Elsa | 10/10 | 2335 days | 4% |
| Pascal | 10/10 | 2365 days | 4% |
| Paul Haslam | 10/10 | 2457 days | 4% |
| Jennifer Makosky | 9/10 | 2457 days | 4% |
| Steve Pickard | 10/10 | 2457 days | 4% |
| Stuart C | 10/10 | 2485 days | 4% |
| Vicki Simmons | 10/10 | 2516 days | 4% |
| Steven Dunlop | 9/10 | 2516 days | 4% |
| Sarah Timms | 10/10 | 2608 days | 3% |
| Emily Hibberd | 10/10 | 2638 days | 3% |
| Sue Lander | 9/10 | 2638 days | 3% |
| Kelvin Armstrong | 10/10 | 2700 days | 3% |
| Tom Williamson | 9/10 | 2730 days | 3% |
| Yves Deyris | 10/10 | 2791 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 2791 days | 3% |
| Sylvie Paquette | 9/10 | 2822 days | 3% |
| Axel and Patricia G | 10/10 | 2826 days | 3% |
| walter isselhard | 8/10 | 3187 days | 2% |
| Darker | 9/10 | 3568 days | 2% |
| L S | 10/10 | 3765 days | 1% |
| aussiewoodies | 8/10 | 4252 days | 0% |
| Sharyn Crosby | 10/10 | 4283 days | 0% |
| Alekandra Ulm | 4/10 | 4355 days | 0% |
| Sue Kieseker | 8/10 | 4358 days | 0% |
| Karin Genyn | 8/10 | 4359 days | 0% |
| Sharon Yates | 10/10 | 4361 days | 0% |
| Moorman | 8/10 | 4364 days | 0% |
| Marian | 7/10 | 4375 days | 0% |
| Behrens | 4/10 | 4382 days | 1% |
| FiStew | 10/10 | 4464 days | 1% |
| Devil_n_Disquiz | 10/10 | 4495 days | 1% |
| gezza2906 | 4/10 | 4526 days | 1% |
| Tinne Cis | 8/10 | 4645 days | 1% |
| B Sluis | 8/10 | 4657 days | 1% |
| Bottoms | 7/10 | 4658 days | 1% |
| Seiler | 6/10 | 4658 days | 1% |
| Patrick Grant | 8/10 | 4658 days | 1% |
| Moehl | 9/10 | 4660 days | 1% |
| David Beaumont | 8/10 | 4660 days | 1% |
| Beat Kindler | 7/10 | 4660 days | 1% |
| Danielle | 9/10 | 4660 days | 1% |
| Markus Heummer | 10/10 | 4661 days | 1% |
| Gerrit & Martina | 8/10 | 4662 days | 1% |
| Verne Heath | 7/10 | 4662 days | 1% |
| Dave Simpson | 8/10 | 4662 days | 1% |
| Steve Goodyear | 9/10 | 4669 days | 1% |
| Colin Philpott | 8/10 | 4670 days | 1% |
| Hans Erik Munch | 7/10 | 4675 days | 1% |
| Thomas Behy | 5/10 | 4675 days | 1% |
| Kroepfl | 9/10 | 4676 days | 1% |
| Lesley | 5/10 | 4708 days | 1% |
| Dagmar | 10/10 | 4740 days | 1% |
| deJong | 6/10 | 4743 days | 1% |
| Sillmann | 9/10 | 4745 days | 1% |
| Eri & Udo Seifert | 8/10 | 4748 days | 1% |
| Curry | 8/10 | 4751 days | 1% |
| Willi & Elke Breier | 8/10 | 4756 days | 1% |
| Powerfamily | 10/10 | 4892 days | 1% |
| Jack Potman | 10/10 | 4971 days | 1% |
| Andreas Blessing | 7/10 | 4994 days | 1% |
| Desma Frampton | 2/10 | 4996 days | 0% |
| Maike | 8/10 | 5002 days | 1% |
| Kauzta | 7/10 | 5002 days | 1% |
| Schroeder | 6/10 | 5002 days | 1% |
| J Meindersma | 7/10 | 5003 days | 1% |
| Juergen Wolf | 8/10 | 5004 days | 1% |
| Aimee Pollett | 9/10 | 5004 days | 1% |
| Barbara Link | 8/10 | 5005 days | 1% |
| E Brockbank | 6/10 | 5005 days | 1% |
| Gerstmann | 6/10 | 5008 days | 1% |
| Ekhard Wittkugel | 10/10 | 5010 days | 1% |
| Raith | 8/10 | 5013 days | 1% |
| Omar Candon | 8/10 | 5015 days | 1% |
| Gert Vogelaers | 8/10 | 5017 days | 1% |
| Flueckiger | 6/10 | 5023 days | 1% |
| Marleen Meyers | 6/10 | 5025 days | 1% |
| Frank Schedler | 9/10 | 5025 days | 1% |
| Katie Nicol | 7/10 | 5027 days | 1% |
| Gerd Pagel | 2/10 | 5027 days | 0% |
| mr Schumader | 9/10 | 5028 days | 1% |
| Monja | 9/10 | 5030 days | 1% |
| Teum and Orselien | 7/10 | 5030 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5030 days | 1% |
| Johanna | 9/10 | 5031 days | 1% |
| E M Klap | 8/10 | 5033 days | 1% |
| Bolt | 8/10 | 5033 days | 1% |
| Robert Cox | 4/10 | 5033 days | 1% |
| Nicole | 8/10 | 5033 days | 1% |
| Heike Toepelt | 9/10 | 5034 days | 1% |
| Derek Archibald | 4/10 | 5035 days | 1% |
| Loren van Oordt | 9/10 | 5037 days | 1% |
| Gordon Daniels | 7/10 | 5037 days | 1% |
| Ewald Waldner | 9/10 | 5038 days | 1% |
| Meriel & Paul Best | 9/10 | 5038 days | 1% |
| de Vries | 7/10 | 5040 days | 1% |
| Jochen | 9/10 | 5040 days | 1% |
| Anne | 8/10 | 5042 days | 1% |
| D Saker | 9/10 | 5348 days | 1% |
| Don Keith | 9/10 | 5366 days | 1% |
| Westermann | 9/10 | 5370 days | 1% |
| Pam Know | 8/10 | 5374 days | 1% |
| Main | 9/10 | 5380 days | 1% |
| Mark and Natasha UK | 8/10 | 5381 days | 1% |
| Gunda G | 4/10 | 5387 days | 1% |
| Denecke Thorsten | 9/10 | 5388 days | 1% |
| Lehmann | 7/10 | 5389 days | 1% |
| Walter | 6/10 | 5393 days | 1% |
| Mark | 8/10 | 5398 days | 1% |
| Wilfred Sch | 8/10 | 5400 days | 1% |
| David Valentine | 8/10 | 5401 days | 1% |
| Paul Ritchie | 8/10 | 5402 days | 1% |
| Thea X | 7/10 | 5402 days | 1% |
| Wim Van Gastel | 7/10 | 5405 days | 1% |
| Coby Aalbrecht | 6/10 | 5406 days | 1% |
| nigelst | 7/10 | 5413 days | 1% |
| Wolfgang G | 7/10 | 5413 days | 1% |
| Goewe | 9/10 | 5421 days | 1% |
| Jennifer Templeton | 6/10 | 5424 days | 1% |
| Ralf Genthe | 6/10 | 5424 days | 1% |
| Susi Schoetzler | 8/10 | 5427 days | 1% |
| marcusba | 10/10 | 5450 days | 1% |
| stephenst | 4/10 | 5453 days | 1% |
| weidep | 8/10 | 5453 days | 1% |
| Monika Wenzel | 9/10 | 5477 days | 1% |
| Jean Paul Mesnage | 6/10 | 5479 days | 1% |
| Uerilie Stolareh | 8/10 | 5482 days | 1% |
| Karen Fisher | 10/10 | 5495 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5508 days | 1% |
| PamB | 8/10 | 5701 days | 1% |
| RubyJ | 8/10 | 5705 days | 1% |
| Frank | 9/10 | 5731 days | 1% |
| HeideS | 10/10 | 5732 days | 1% |
| GrahamM1 | 9/10 | 5746 days | 1% |
| ChristineM | 8/10 | 5746 days | 1% |
| FrankFlemming | 7/10 | 5747 days | 1% |
| MrHebbard | 9/10 | 5747 days | 1% |
| Elrik frau | 9/10 | 5747 days | 1% |
| Helle | 9/10 | 5753 days | 1% |
| Trevor | 8/10 | 5757 days | 1% |
| Tim | 9/10 | 5757 days | 1% |
| Annemarie | 8/10 | 5764 days | 1% |
| plumbaum | 8/10 | 5778 days | 1% |
| Bernd | 7/10 | 5778 days | 1% |
| groenewold | 7/10 | 5778 days | 1% |
| Liane | 10/10 | 5782 days | 1% |
| Burkhalter | 6/10 | 5785 days | 1% |
| Keith | 9/10 | 5785 days | 1% |
| Bernd | 8/10 | 5786 days | 1% |
| Rosa | 9/10 | 5787 days | 1% |
| David | 8/10 | 5826 days | 1% |
| Marc | 8/10 | 5831 days | 1% |
| Kaminsky | 9/10 | 5831 days | 1% |
| olland | 8/10 | 5834 days | 1% |
| Terry | 9/10 | 5904 days | 1% |
| Chris | 7/10 | 6090 days | 1% |
| Stuart Bartram | 8/10 | 6096 days | 1% |
| Hoetnagels | 8/10 | 6096 days | 1% |
| Anja Kunert | 8/10 | 6110 days | 1% |
| Kenneth and Mette | 8/10 | 6113 days | 1% |
| Myrtille de Vries | 6/10 | 6117 days | 1% |
| struck | 10/10 | 6202 days | 1% |
| Pat Brewster | 9/10 | 6315 days | 1% |
| Stef | 7/10 | 6423 days | 1% |
| Schranger | 10/10 | 6450 days | 1% |
| Karla | 4/10 | 6472 days | 1% |
| Andy | 9/10 | 6478 days | 1% |
| Tom | 8/10 | 6478 days | 1% |
| Jacobien | 8/10 | 6483 days | 1% |
| Alexandra | 5/10 | 6483 days | 1% |
| Stefan | 6/10 | 6487 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.69% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 3 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| … | … |
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.