Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Pacific Horizon Motorhomes

Valid Reviews

282 Valid Reviews

The Pacific Horizon Motorhomes experience has a total of 292 reviews. There are 282 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 282 valid reviews:

Rating Count Percentage
10/10 98
35%
9/10 73
26%
8/10 56
20%
7/10 23
8%
6/10 15
5%
5/10 3
1%
4/10 8
3%
3/10 2
1%
2/10 4
1%
1/10 0
0%

85.00% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.00% and is based on 282 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

143 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 282 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 143 face-to-face reviews:

Rating Count Percentage
10/10 12
8%
9/10 34
24%
8/10 48
34%
7/10 23
16%
6/10 15
10%
5/10 2
1%
4/10 7
5%
3/10 0
0%
2/10 2
1%
1/10 0
0%

77.13% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.19%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Mary 10/10 97 days 100%
Henry & Georgina Hunt 10/10 128 days 100%
Tonia Lassman 10/10 158 days 99%
Vincent 9/10 250 days 96%
Birk Schaper 10/10 311 days 95%
Tony 10/10 342 days 94%
Shelby Stout 10/10 342 days 94%
Bernd Wallner 10/10 371 days 93%
J&M The Netherlands 9/10 402 days 90%
A. P. 10/10 402 days 91%
Gary and Alison Steele 10/10 402 days 91%
Gil Lima 9/10 402 days 90%
Elke 10/10 433 days 90%
Jennifer Liu 10/10 433 days 90%
Thomas 10/10 463 days 88%
Missy Ida Tapine-Tumu 10/10 494 days 87%
Bernd 9/10 494 days 86%
Georg Vaupel 9/10 586 days 80%
Toni from Alaska 10/10 586 days 81%
BRIGITTE GAGNON 10/10 647 days 77%
Joshua Vu 9/10 647 days 76%
Heather Mortimer 10/10 647 days 77%
Deb Lyon 10/10 677 days 74%
Mike Smith 10/10 708 days 72%
Geoff and Ginny Cunningham 8/10 708 days 70%
Luke, Kadri, Tonu & Leili 9/10 708 days 71%
Mathilde 10/10 798 days 64%
Charles Bouquin 10/10 828 days 61%
Kathy from Oregon 2/10 859 days 26%
cearon 9/10 1012 days 42%
Christine Williams 10/10 1073 days 37%
Dave 9/10 1101 days 35%
Adrian & Carolina Millar 10/10 1163 days 30%
Mike 10/10 1224 days 26%
Clare Thompson 10/10 1224 days 26%
Alexandra 10/10 1254 days 24%
Anneka 10/10 1285 days 22%
Carolina Gartner 10/10 1285 days 22%
Donna Mason 10/10 1681 days 6%
Lydia 9/10 1681 days 6%
Tony Henderson-Newport 9/10 1681 days 6%
Lexi & Rod Kirk 10/10 1681 days 6%
Brooke Lillyston 10/10 1681 days 6%
Ian G 10/10 1711 days 6%
Morris 10/10 1711 days 6%
Stacy Lio 10/10 1711 days 6%
Anonymous (105552) 8/10 1803 days 5%
Keith Diver 9/10 1803 days 5%
Stefan Berger 9/10 1803 days 5%
Peter Leschev 9/10 1832 days 5%
Miles Protter 8/10 1832 days 5%
Martin Borjeskog 10/10 1832 days 5%
Christian 9/10 1832 days 5%
Alexandre Lacroix 9/10 1832 days 5%
Matthew Young 9/10 1832 days 5%
Ben Holmes 10/10 1832 days 5%
N.J. van den Berg 10/10 1832 days 5%
Mike Smith 9/10 1832 days 5%
Ron Meyerink 10/10 1863 days 5%
Gerd Weidenfeld 10/10 1863 days 5%
Geoff and Ginny Cunningham 9/10 1863 days 5%
Des Gilbert 9/10 1894 days 5%
Diane 10/10 1894 days 5%
Kirsch, Luxemburg 10/10 1894 days 5%
Anna Hunt 9/10 1894 days 5%
James and Emma Dickie 10/10 1894 days 5%
Jonatan Zarzif 3/10 1894 days 3%
Trevor Parkin 9/10 1924 days 5%
Edwin Walker 8/10 1955 days 5%
Serena Gray 9/10 1955 days 5%
PJ Caldito 10/10 1955 days 5%
Shane Howe 10/10 1985 days 5%
Jason 10/10 1985 days 5%
Teneille Harwood 10/10 1985 days 5%
Fabulous five 10/10 2016 days 5%
jac 9/10 2016 days 5%
Keith & Kay Finlayson 10/10 2016 days 5%
Jeannie Huang 9/10 2047 days 5%
Joao Madureira 8/10 2047 days 4%
Edith Peita 10/10 2047 days 5%
John Bourke 10/10 2047 days 5%
Maik 10/10 2077 days 4%
Helen 10/10 2077 days 4%
Kevin 10/10 2077 days 4%
Larry Mutu Reriti 10/10 2077 days 4%
Keryn 10/10 2077 days 4%
Greg Croft 10/10 2077 days 4%
Erin 10/10 2108 days 4%
schtahaups 9/10 2108 days 4%
CMe 9/10 2108 days 4%
Martyn 10/10 2108 days 4%
John Flynn 9/10 2138 days 4%
charlie35slr 10/10 2138 days 4%
Ken 2/10 2169 days 2%
Bee 3/10 2169 days 2%
Catherine Johnson 10/10 2197 days 4%
Bk 10/10 2197 days 4%
John I. 10/10 2197 days 4%
Rogie 9/10 2197 days 4%
Krzysztof Jablonski 10/10 2197 days 4%
Berthold Wagner 8/10 2228 days 4%
Eric Arnal Fort 10/10 2228 days 4%
Andy Jamo 10/10 2228 days 4%
Agnès 10/10 2228 days 4%
Thomas Heri 10/10 2228 days 4%
Roger and Karen 10/10 2289 days 4%
renard 9/10 2289 days 4%
Berrie, the Netherlands 10/10 2289 days 4%
Warren S 10/10 2320 days 4%
Ronald Rampersad 10/10 2381 days 4%
Poynter Family 9/10 2381 days 4%
Wilson 10/10 2412 days 4%
Elsa 10/10 2412 days 4%
Pascal 10/10 2442 days 4%
Paul Haslam 10/10 2534 days 4%
Jennifer Makosky 9/10 2534 days 4%
Steve Pickard 10/10 2534 days 4%
Stuart C 10/10 2562 days 4%
Vicki Simmons 10/10 2593 days 3%
Steven Dunlop 9/10 2593 days 3%
Sarah Timms 10/10 2685 days 3%
Emily Hibberd 10/10 2715 days 3%
Sue Lander 9/10 2715 days 3%
Kelvin Armstrong 10/10 2777 days 3%
Tom Williamson 9/10 2807 days 3%
Yves Deyris 10/10 2868 days 3%
Fred RABIER BAGOEE 9/10 2868 days 3%
Sylvie Paquette 9/10 2899 days 3%
Axel and Patricia G 10/10 2903 days 3%
walter isselhard 8/10 3264 days 2%
Darker 9/10 3645 days 1%
L S 10/10 3842 days 1%
aussiewoodies 8/10 4329 days 0%
Sharyn Crosby 10/10 4360 days 0%
Alekandra Ulm 4/10 4432 days 1%
Sue Kieseker 8/10 4435 days 1%
Karin Genyn 8/10 4436 days 1%
Sharon Yates 10/10 4438 days 1%
Moorman 8/10 4441 days 1%
Marian 7/10 4452 days 1%
Behrens 4/10 4459 days 1%
FiStew 10/10 4541 days 1%
Devil_n_Disquiz 10/10 4572 days 1%
gezza2906 4/10 4603 days 1%
Tinne Cis 8/10 4722 days 1%
B Sluis 8/10 4734 days 1%
Bottoms 7/10 4735 days 1%
Seiler 6/10 4735 days 1%
Patrick Grant 8/10 4735 days 1%
Moehl 9/10 4737 days 1%
David Beaumont 8/10 4737 days 1%
Beat Kindler 7/10 4737 days 1%
Danielle 9/10 4737 days 1%
Markus Heummer 10/10 4738 days 1%
Gerrit & Martina 8/10 4739 days 1%
Verne Heath 7/10 4739 days 1%
Dave Simpson 8/10 4739 days 1%
Steve Goodyear 9/10 4746 days 1%
Colin Philpott 8/10 4747 days 1%
Hans Erik Munch 7/10 4752 days 1%
Thomas Behy 5/10 4752 days 1%
Kroepfl 9/10 4753 days 1%
Lesley 5/10 4785 days 1%
Dagmar 10/10 4817 days 1%
deJong 6/10 4820 days 1%
Sillmann 9/10 4822 days 1%
Eri & Udo Seifert 8/10 4825 days 1%
Curry 8/10 4828 days 1%
Willi & Elke Breier 8/10 4833 days 1%
Powerfamily 10/10 4969 days 1%
Jack Potman 10/10 5048 days 1%
Andreas Blessing 7/10 5071 days 1%
Desma Frampton 2/10 5073 days 0%
Maike 8/10 5079 days 1%
Kauzta 7/10 5079 days 1%
Schroeder 6/10 5079 days 1%
J Meindersma 7/10 5080 days 1%
Juergen Wolf 8/10 5081 days 1%
Aimee Pollett 9/10 5081 days 1%
Barbara Link 8/10 5082 days 1%
E Brockbank 6/10 5082 days 1%
Gerstmann 6/10 5085 days 1%
Ekhard Wittkugel 10/10 5087 days 1%
Raith 8/10 5090 days 1%
Omar Candon 8/10 5092 days 1%
Gert Vogelaers 8/10 5094 days 1%
Flueckiger 6/10 5100 days 1%
Marleen Meyers 6/10 5102 days 1%
Frank Schedler 9/10 5102 days 1%
Katie Nicol 7/10 5104 days 1%
Gerd Pagel 2/10 5104 days 0%
mr Schumader 9/10 5105 days 1%
Monja 9/10 5107 days 1%
Teum and Orselien 7/10 5107 days 1%
Marieke and Bert-Jan 9/10 5107 days 1%
Johanna 9/10 5108 days 1%
E M Klap 8/10 5110 days 1%
Bolt 8/10 5110 days 1%
Robert Cox 4/10 5110 days 1%
Nicole 8/10 5110 days 1%
Heike Toepelt 9/10 5111 days 1%
Derek Archibald 4/10 5112 days 1%
Loren van Oordt 9/10 5114 days 1%
Gordon Daniels 7/10 5114 days 1%
Ewald Waldner 9/10 5115 days 1%
Meriel & Paul Best 9/10 5115 days 1%
de Vries 7/10 5117 days 1%
Jochen 9/10 5117 days 1%
Anne 8/10 5119 days 1%
D Saker 9/10 5425 days 1%
Don Keith 9/10 5443 days 1%
Westermann 9/10 5447 days 1%
Pam Know 8/10 5451 days 1%
Main 9/10 5457 days 1%
Mark and Natasha UK 8/10 5458 days 1%
Gunda G 4/10 5464 days 1%
Denecke Thorsten 9/10 5465 days 1%
Lehmann 7/10 5466 days 1%
Walter 6/10 5470 days 1%
Mark 8/10 5475 days 1%
Wilfred Sch 8/10 5477 days 1%
David Valentine 8/10 5478 days 1%
Paul Ritchie 8/10 5479 days 1%
Thea X 7/10 5479 days 1%
Wim Van Gastel 7/10 5482 days 1%
Coby Aalbrecht 6/10 5483 days 1%
nigelst 7/10 5490 days 1%
Wolfgang G 7/10 5490 days 1%
Goewe 9/10 5498 days 1%
Jennifer Templeton 6/10 5501 days 1%
Ralf Genthe 6/10 5501 days 1%
Susi Schoetzler 8/10 5504 days 1%
marcusba 10/10 5527 days 1%
stephenst 4/10 5530 days 1%
weidep 8/10 5530 days 1%
Monika Wenzel 9/10 5554 days 1%
Jean Paul Mesnage 6/10 5556 days 1%
Uerilie Stolareh 8/10 5559 days 1%
Karen Fisher 10/10 5572 days 1%
Tracy & Peter Cassidy 7/10 5585 days 1%
PamB 8/10 5778 days 1%
RubyJ 8/10 5782 days 1%
Frank 9/10 5808 days 1%
HeideS 10/10 5809 days 1%
GrahamM1 9/10 5823 days 1%
ChristineM 8/10 5823 days 1%
FrankFlemming 7/10 5824 days 1%
MrHebbard 9/10 5824 days 1%
Elrik frau 9/10 5824 days 1%
Helle 9/10 5829 days 1%
Trevor 8/10 5833 days 1%
Tim 9/10 5834 days 1%
Annemarie 8/10 5841 days 1%
plumbaum 8/10 5855 days 1%
Bernd 7/10 5855 days 1%
groenewold 7/10 5855 days 1%
Liane 10/10 5858 days 1%
Burkhalter 6/10 5861 days 1%
Keith 9/10 5862 days 1%
Bernd 8/10 5863 days 1%
Rosa 9/10 5863 days 1%
David 8/10 5903 days 1%
Marc 8/10 5907 days 1%
Kaminsky 9/10 5907 days 1%
olland 8/10 5911 days 1%
Terry 9/10 5981 days 1%
Chris 7/10 6167 days 1%
Stuart Bartram 8/10 6173 days 1%
Hoetnagels 8/10 6173 days 1%
Anja Kunert 8/10 6187 days 1%
Kenneth and Mette 8/10 6190 days 1%
Myrtille de Vries 6/10 6194 days 1%
struck 10/10 6279 days 1%
Pat Brewster 9/10 6392 days 1%
Stef 7/10 6500 days 1%
Schranger 10/10 6527 days 1%
Karla 4/10 6549 days 1%
Andy 9/10 6555 days 1%
Tom 8/10 6555 days 1%
Jacobien 8/10 6560 days 1%
Alexandra 5/10 6560 days 1%
Stefan 6/10 6564 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.43% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Pacific Horizon Motorhomes experience has been adjusted for 69 days. Adjustments are according to the following table.

Days Adjustment
66 -1.37%
67 -1.39%
68 -1.41%
69 -1.43%
70 -1.45%
71 -1.47%
72 -1.49%

Balancing Adjustment

0.90% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

83%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.