G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for InterCity Coachlines.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
InterCity Coachlines
Valid Reviews
240 Valid Reviews
The InterCity Coachlines experience has a total of 256 reviews. There are 240 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 23 |
|
10% |
| 9/10 | 40 |
|
17% |
| 8/10 | 72 |
|
30% |
| 7/10 | 39 |
|
16% |
| 6/10 | 10 |
|
4% |
| 5/10 | 7 |
|
3% |
| 4/10 | 4 |
|
2% |
| 3/10 | 5 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 36 |
|
15% |
67.04% Average
The raw data average (mean) for all the InterCity Coachlines valid reviews is 67.04% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
182 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 240 valid reviews, the experience has 182 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 182 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
10% |
| 9/10 | 37 |
|
20% |
| 8/10 | 66 |
|
36% |
| 7/10 | 39 |
|
21% |
| 6/10 | 10 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 3 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
78.30% Average
The raw data average (mean) for all the InterCity Coachlines face-to-face reviews is 78.30% and is based on 182 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
54.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Anderson | 1/10 | 103 days | 43% |
| Dave | 1/10 | 348 days | 40% |
| Beba | 10/10 | 348 days | 100% |
| Barry | 5/10 | 438 days | 73% |
| Annie Bates | 1/10 | 713 days | 31% |
| Nic | 1/10 | 895 days | 23% |
| Janene Skudder | 5/10 | 895 days | 44% |
| Chey | 1/10 | 1018 days | 18% |
| Sue | 9/10 | 1048 days | 42% |
| Maeve | 1/10 | 1079 days | 16% |
| joe baker | 1/10 | 1169 days | 13% |
| Hayden | 1/10 | 1169 days | 13% |
| Catherine Dowman | 1/10 | 1199 days | 12% |
| Mo | 1/10 | 1230 days | 11% |
| June Andrews | 10/10 | 1809 days | 5% |
| No name please | 8/10 | 2174 days | 4% |
| Cecilia Carboni | 3/10 | 2203 days | 2% |
| TDW | 1/10 | 2234 days | 1% |
| Ronald Tadema | 8/10 | 2234 days | 4% |
| Kathryn Row | 10/10 | 2326 days | 4% |
| Bus Gone Bad | 1/10 | 2356 days | 1% |
| Nok | 1/10 | 2418 days | 1% |
| Pamela | 1/10 | 2448 days | 1% |
| Kim | 1/10 | 2479 days | 1% |
| Tan | 1/10 | 2509 days | 1% |
| Kiran | 1/10 | 2568 days | 1% |
| Claire M | 1/10 | 2599 days | 1% |
| Ruta | 1/10 | 2599 days | 1% |
| Ruthy | 9/10 | 2630 days | 3% |
| Nadine | 1/10 | 2691 days | 1% |
| Annelise solomon | 1/10 | 2691 days | 1% |
| LIANNE MYLIE | 4/10 | 2783 days | 2% |
| Unhappy Customer | 1/10 | 2783 days | 1% |
| Kate McAlpine | 1/10 | 2783 days | 1% |
| Char | 1/10 | 2844 days | 1% |
| Tanna | 5/10 | 2905 days | 2% |
| Denise | 2/10 | 2905 days | 1% |
| Justine | 1/10 | 2905 days | 1% |
| Ash | 1/10 | 3056 days | 1% |
| Donna | 1/10 | 3086 days | 1% |
| Rob Williams | 1/10 | 3178 days | 1% |
| Tee Tautele | 1/10 | 3270 days | 1% |
| Emma Petit | 1/10 | 3329 days | 0% |
| Bastian Bley | 9/10 | 3361 days | 2% |
| Jorge Roesener | 10/10 | 3373 days | 2% |
| Fatma | 1/10 | 3390 days | 0% |
| James Hilford | 3/10 | 3482 days | 1% |
| Ra Had | 2/10 | 3817 days | 0% |
| Meila Hembrow | 1/10 | 4517 days | 0% |
| Lea Roser | 9/10 | 4717 days | 1% |
| Katya Verikaitis | 7/10 | 4724 days | 1% |
| AROHAINA PAPAROA | 1/10 | 4790 days | 0% |
| Euan Cameron | 8/10 | 4790 days | 1% |
| Anne Rodofsen | 8/10 | 4811 days | 1% |
| Timo Maschke | 10/10 | 4812 days | 1% |
| boby | 1/10 | 4882 days | 0% |
| eyeguy | 1/10 | 4974 days | 0% |
| Martin Guillaume | 7/10 | 5092 days | 1% |
| Srinivas | 3/10 | 5096 days | 0% |
| Emily Wikston | 9/10 | 5111 days | 1% |
| Julia Edman | 7/10 | 5170 days | 1% |
| Meagan Bradder | 8/10 | 5170 days | 1% |
| Nick Selzler | 8/10 | 5170 days | 1% |
| Matthew Randall | 6/10 | 5170 days | 0% |
| Katja Klein | 7/10 | 5170 days | 1% |
| angillie | 2/10 | 5401 days | 0% |
| Alita Smith | 8/10 | 5434 days | 1% |
| Todd Pang | 7/10 | 5446 days | 1% |
| Sandra Schulz | 9/10 | 5456 days | 1% |
| Pam & Rob Tellwright | 9/10 | 5466 days | 1% |
| Ann Thompson | 10/10 | 5478 days | 1% |
| Nadia Husain | 8/10 | 5490 days | 1% |
| Mercedes Valera | 3/10 | 5817 days | 0% |
| Rosie NZ | 9/10 | 5840 days | 1% |
| Jess Laver | 8/10 | 5840 days | 1% |
| Becky | 7/10 | 5848 days | 1% |
| Kasper | 8/10 | 5853 days | 1% |
| Brenda | 8/10 | 5853 days | 1% |
| Michele Tizza | 5/10 | 5924 days | 0% |
| Flavia Mionelli | 4/10 | 5929 days | 0% |
| ruthh | 6/10 | 5939 days | 0% |
| miniappleses | 8/10 | 6039 days | 1% |
| JoR | 9/10 | 6158 days | 1% |
| Joanna Harrnon | 10/10 | 6160 days | 1% |
| Abby | 6/10 | 6161 days | 0% |
| Han Disveld | 8/10 | 6173 days | 1% |
| Amelie | 2/10 | 6182 days | 0% |
| Elinor Wajngot | 7/10 | 6183 days | 1% |
| Hannes Ockerman | 7/10 | 6184 days | 1% |
| JohnE | 8/10 | 6187 days | 1% |
| VickiEngland | 8/10 | 6189 days | 1% |
| StephC | 9/10 | 6194 days | 1% |
| SamR1 | 9/10 | 6194 days | 1% |
| NikolaGermany | 8/10 | 6194 days | 1% |
| Eva | 8/10 | 6202 days | 1% |
| Richard | 8/10 | 6202 days | 1% |
| CarinnaGermany | 7/10 | 6203 days | 1% |
| LaurenS | 8/10 | 6206 days | 1% |
| SophieW1 | 8/10 | 6206 days | 1% |
| AdreaR | 10/10 | 6207 days | 1% |
| MichelleP | 8/10 | 6208 days | 1% |
| DanielMexico | 9/10 | 6208 days | 1% |
| RoseyUK | 8/10 | 6208 days | 1% |
| CelineD | 8/10 | 6208 days | 1% |
| ElizabethF | 7/10 | 6209 days | 1% |
| j_h | 8/10 | 6210 days | 1% |
| James | 8/10 | 6211 days | 1% |
| StefanieW | 9/10 | 6211 days | 1% |
| Tessa | 10/10 | 6212 days | 1% |
| James | 9/10 | 6212 days | 1% |
| Denise | 8/10 | 6212 days | 1% |
| Mary | 5/10 | 6212 days | 0% |
| DavidMace | 9/10 | 6217 days | 1% |
| Katie | 9/10 | 6219 days | 1% |
| Florian | 8/10 | 6219 days | 1% |
| Annika | 7/10 | 6226 days | 1% |
| Heidi | 9/10 | 6226 days | 1% |
| Mimi | 10/10 | 6226 days | 1% |
| Jasmine | 9/10 | 6227 days | 1% |
| Sarah | 8/10 | 6227 days | 1% |
| Dalit | 7/10 | 6227 days | 1% |
| Martin | 10/10 | 6228 days | 1% |
| Anna | 10/10 | 6228 days | 1% |
| Bianca | 7/10 | 6234 days | 1% |
| Liz | 8/10 | 6234 days | 1% |
| Sarah | 9/10 | 6234 days | 1% |
| Theresa | 8/10 | 6234 days | 1% |
| David | 6/10 | 6234 days | 0% |
| Ashleigh | 7/10 | 6234 days | 1% |
| johanna | 8/10 | 6234 days | 1% |
| Kathrin | 8/10 | 6234 days | 1% |
| Sabrina | 8/10 | 6235 days | 1% |
| Kefan | 7/10 | 6235 days | 1% |
| Lena | 8/10 | 6235 days | 1% |
| Michael | 8/10 | 6235 days | 1% |
| Noreen | 6/10 | 6235 days | 0% |
| Eeyore Lee | 7/10 | 6235 days | 1% |
| Genevieve | 6/10 | 6235 days | 0% |
| Dassel | 8/10 | 6235 days | 1% |
| Leong | 9/10 | 6235 days | 1% |
| Eric | 8/10 | 6237 days | 1% |
| Helen | 9/10 | 6238 days | 1% |
| Stephanie | 8/10 | 6261 days | 1% |
| stephanie | 8/10 | 6266 days | 1% |
| Katherine | 7/10 | 6266 days | 1% |
| Spyfox | 8/10 | 6268 days | 1% |
| Claire | 7/10 | 6274 days | 1% |
| Aileen | 9/10 | 6280 days | 1% |
| Jordi | 8/10 | 6282 days | 1% |
| Vincent | 8/10 | 6292 days | 1% |
| Frauke | 10/10 | 6293 days | 1% |
| Jason | 9/10 | 6296 days | 1% |
| Tiana | 10/10 | 6301 days | 1% |
| Carrie | 4/10 | 6308 days | 0% |
| Gayle | 8/10 | 6318 days | 1% |
| Gemma | 8/10 | 6328 days | 1% |
| Henry | 6/10 | 6329 days | 0% |
| Ben | 7/10 | 6336 days | 1% |
| Antonella | 7/10 | 6336 days | 1% |
| Davina | 10/10 | 6337 days | 1% |
| David | 9/10 | 6339 days | 1% |
| Zane | 10/10 | 6348 days | 1% |
| martina | 8/10 | 6359 days | 1% |
| Rebecca | 8/10 | 6359 days | 1% |
| Nynke | 8/10 | 6359 days | 1% |
| Suyin | 7/10 | 6359 days | 1% |
| Daniela Bell | 9/10 | 6368 days | 1% |
| Michaela | 8/10 | 6372 days | 1% |
| Juliane | 8/10 | 6377 days | 1% |
| Rebecca Smith | 9/10 | 6377 days | 1% |
| Nick | 9/10 | 6380 days | 1% |
| Fiona | 8/10 | 6381 days | 1% |
| dani smith | 8/10 | 6381 days | 1% |
| Talitia | 8/10 | 6381 days | 1% |
| Peddy | 9/10 | 6391 days | 1% |
| Katie Wise | 9/10 | 6394 days | 1% |
| Steffi | 7/10 | 6397 days | 1% |
| Mikel | 8/10 | 6401 days | 1% |
| Kerstin | 9/10 | 6401 days | 1% |
| Sarah | 7/10 | 6410 days | 1% |
| Wolfgang | 6/10 | 6434 days | 0% |
| Rhea | 6/10 | 6469 days | 0% |
| Salome | 5/10 | 6469 days | 0% |
| Florencia Cortese | 8/10 | 6503 days | 1% |
| Julia Willrodt | 7/10 | 6503 days | 1% |
| Rhys Howell | 10/10 | 6503 days | 1% |
| Anke | 8/10 | 6511 days | 1% |
| Annie | 7/10 | 6531 days | 1% |
| Amy Lumsden | 8/10 | 6537 days | 1% |
| Hernando | 7/10 | 6537 days | 1% |
| Caroline Cole | 4/10 | 6538 days | 0% |
| Ellie Koss | 7/10 | 6538 days | 1% |
| Alexia | 9/10 | 6540 days | 1% |
| Marion | 7/10 | 6541 days | 1% |
| Nicole | 9/10 | 6544 days | 1% |
| Corinne | 8/10 | 6545 days | 1% |
| Jeanette | 9/10 | 6547 days | 1% |
| Jana Gajdosova | 7/10 | 6547 days | 1% |
| Beixin Wang | 10/10 | 6547 days | 1% |
| Kerstin Brantryd | 9/10 | 6548 days | 1% |
| Sanne Jonker | 7/10 | 6548 days | 1% |
| Renske Tehurne | 8/10 | 6552 days | 1% |
| Corina | 9/10 | 6552 days | 1% |
| James Davies | 7/10 | 6553 days | 1% |
| Anna Cronmalm | 10/10 | 6553 days | 1% |
| Yumi | 7/10 | 6554 days | 1% |
| Wouter Sluitnan | 8/10 | 6554 days | 1% |
| Lena | 8/10 | 6554 days | 1% |
| Andreas Brett | 8/10 | 6554 days | 1% |
| Kristine Clemmensen Rotne | 5/10 | 6554 days | 0% |
| Juliet | 9/10 | 6574 days | 1% |
| Laura | 7/10 | 6574 days | 1% |
| Thomas | 7/10 | 6575 days | 1% |
| Tamzin | 10/10 | 6575 days | 1% |
| Reina Lohaye | 7/10 | 6576 days | 1% |
| Eric P | 7/10 | 6580 days | 1% |
| Nathan Perkins | 1/10 | 6580 days | 0% |
| Diane | 8/10 | 6597 days | 1% |
| Travis | 8/10 | 6597 days | 1% |
| Maria | 8/10 | 6604 days | 1% |
| Timothy | 8/10 | 6607 days | 1% |
| David | 8/10 | 6607 days | 1% |
| matt | 7/10 | 6608 days | 1% |
| Tom Anson | 3/10 | 6609 days | 0% |
| Samantha | 10/10 | 6630 days | 1% |
| Francesco | 9/10 | 6635 days | 1% |
| Davinia | 9/10 | 6636 days | 1% |
| Frida | 9/10 | 6645 days | 1% |
| Nina | 8/10 | 6646 days | 1% |
| Samuel Brejeon | 8/10 | 6646 days | 1% |
| Carolr | 9/10 | 6650 days | 1% |
| Matilde | 7/10 | 6651 days | 1% |
| Rob Boston | 8/10 | 6709 days | 1% |
| purplekat99 | 10/10 | 6739 days | 1% |
| Pat Brewster | 10/10 | 6763 days | 1% |
| Stephanie | 7/10 | 6872 days | 1% |
| HalRoberts | 8/10 | 6873 days | 1% |
| Will | 6/10 | 6877 days | 0% |
| Jenny | 8/10 | 6885 days | 1% |
| Kim Holland | 8/10 | 6897 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The InterCity Coachlines experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.83% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the InterCity Coachlines experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The InterCity Coachlines experience has been adjusted for 88 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 85 | -1.77% |
| 86 | -1.79% |
| 87 | -1.81% |
| 88 | -1.83% |
| 89 | -1.85% |
| 90 | -1.87% |
| 91 | -1.89% |
| … | … |
Balancing Adjustment
20.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
72%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.