Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for InterCity Coachlines.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
237 Valid Reviews
The InterCity Coachlines experience has a total of 252 reviews. There are 237 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 237 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 22 |
|
9% |
9/10 | 40 |
|
17% |
8/10 | 72 |
|
30% |
7/10 | 39 |
|
16% |
6/10 | 10 |
|
4% |
5/10 | 7 |
|
3% |
4/10 | 4 |
|
2% |
3/10 | 5 |
|
2% |
2/10 | 4 |
|
2% |
1/10 | 34 |
|
14% |
67.38% Average
The raw data average (mean) for all the InterCity Coachlines valid reviews is 67.38% and is based on 237 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
182 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 237 valid reviews, the experience has 182 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 182 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 19 |
|
10% |
9/10 | 37 |
|
20% |
8/10 | 66 |
|
36% |
7/10 | 39 |
|
21% |
6/10 | 10 |
|
5% |
5/10 | 4 |
|
2% |
4/10 | 3 |
|
2% |
3/10 | 2 |
|
1% |
2/10 | 1 |
|
1% |
1/10 | 1 |
|
1% |
78.30% Average
The raw data average (mean) for all the InterCity Coachlines face-to-face reviews is 78.30% and is based on 182 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
48.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Barry | 5/10 | 72 days | 100% |
Annie Bates | 1/10 | 347 days | 50% |
Nic | 1/10 | 529 days | 45% |
Janene Skudder | 5/10 | 529 days | 84% |
Chey | 1/10 | 652 days | 40% |
Sue | 9/10 | 682 days | 96% |
Maeve | 1/10 | 713 days | 38% |
joe baker | 1/10 | 803 days | 34% |
Hayden | 1/10 | 803 days | 34% |
Catherine Dowman | 1/10 | 833 days | 32% |
Mo | 1/10 | 864 days | 31% |
June Andrews | 10/10 | 1443 days | 17% |
No name please | 8/10 | 1808 days | 6% |
Cecilia Carboni | 3/10 | 1837 days | 4% |
TDW | 1/10 | 1868 days | 3% |
Ronald Tadema | 8/10 | 1868 days | 6% |
Kathryn Row | 10/10 | 1960 days | 6% |
Bus Gone Bad | 1/10 | 1990 days | 2% |
Nok | 1/10 | 2052 days | 2% |
Pamela | 1/10 | 2082 days | 2% |
Kim | 1/10 | 2113 days | 2% |
Tan | 1/10 | 2143 days | 2% |
Kiran | 1/10 | 2202 days | 2% |
Claire M | 1/10 | 2233 days | 2% |
Ruta | 1/10 | 2233 days | 2% |
Ruthy | 9/10 | 2264 days | 5% |
Nadine | 1/10 | 2325 days | 2% |
Annelise solomon | 1/10 | 2325 days | 2% |
LIANNE MYLIE | 4/10 | 2417 days | 3% |
Unhappy Customer | 1/10 | 2417 days | 2% |
Kate McAlpine | 1/10 | 2417 days | 2% |
Char | 1/10 | 2478 days | 2% |
Tanna | 5/10 | 2539 days | 4% |
Denise | 2/10 | 2539 days | 2% |
Justine | 1/10 | 2539 days | 2% |
Ash | 1/10 | 2690 days | 2% |
Donna | 1/10 | 2720 days | 2% |
Rob Williams | 1/10 | 2812 days | 2% |
Tee Tautele | 1/10 | 2904 days | 1% |
Emma Petit | 1/10 | 2963 days | 1% |
Bastian Bley | 9/10 | 2995 days | 3% |
Jorge Roesener | 10/10 | 3007 days | 3% |
Fatma | 1/10 | 3024 days | 1% |
James Hilford | 3/10 | 3116 days | 2% |
Ra Had | 2/10 | 3451 days | 1% |
Meila Hembrow | 1/10 | 4151 days | 0% |
Lea Roser | 9/10 | 4351 days | 0% |
Katya Verikaitis | 7/10 | 4358 days | 0% |
AROHAINA PAPAROA | 1/10 | 4424 days | 0% |
Euan Cameron | 8/10 | 4424 days | 1% |
Anne Rodofsen | 8/10 | 4445 days | 1% |
Timo Maschke | 10/10 | 4446 days | 1% |
boby | 1/10 | 4516 days | 0% |
eyeguy | 1/10 | 4608 days | 0% |
Martin Guillaume | 7/10 | 4726 days | 1% |
Srinivas | 3/10 | 4730 days | 1% |
Emily Wikston | 9/10 | 4745 days | 1% |
Julia Edman | 7/10 | 4804 days | 1% |
Meagan Bradder | 8/10 | 4804 days | 1% |
Nick Selzler | 8/10 | 4804 days | 1% |
Matthew Randall | 6/10 | 4804 days | 1% |
Katja Klein | 7/10 | 4804 days | 1% |
angillie | 2/10 | 5035 days | 1% |
Alita Smith | 8/10 | 5068 days | 1% |
Todd Pang | 7/10 | 5080 days | 1% |
Sandra Schulz | 9/10 | 5090 days | 1% |
Pam & Rob Tellwright | 9/10 | 5100 days | 1% |
Ann Thompson | 10/10 | 5112 days | 1% |
Nadia Husain | 8/10 | 5124 days | 1% |
Mercedes Valera | 3/10 | 5451 days | 1% |
Rosie NZ | 9/10 | 5474 days | 1% |
Jess Laver | 8/10 | 5474 days | 1% |
Becky | 7/10 | 5482 days | 1% |
Kasper | 8/10 | 5487 days | 1% |
Brenda | 8/10 | 5487 days | 1% |
Michele Tizza | 5/10 | 5558 days | 1% |
Flavia Mionelli | 4/10 | 5563 days | 1% |
ruthh | 6/10 | 5573 days | 1% |
miniappleses | 8/10 | 5673 days | 1% |
JoR | 9/10 | 5792 days | 1% |
Joanna Harrnon | 10/10 | 5794 days | 1% |
Abby | 6/10 | 5794 days | 1% |
Han Disveld | 8/10 | 5807 days | 1% |
Amelie | 2/10 | 5816 days | 1% |
Elinor Wajngot | 7/10 | 5817 days | 1% |
Hannes Ockerman | 7/10 | 5818 days | 1% |
JohnE | 8/10 | 5821 days | 1% |
VickiEngland | 8/10 | 5823 days | 1% |
StephC | 9/10 | 5828 days | 1% |
SamR1 | 9/10 | 5828 days | 1% |
NikolaGermany | 8/10 | 5828 days | 1% |
Eva | 8/10 | 5835 days | 1% |
Richard | 8/10 | 5835 days | 1% |
CarinnaGermany | 7/10 | 5837 days | 1% |
LaurenS | 8/10 | 5840 days | 1% |
SophieW1 | 8/10 | 5840 days | 1% |
AdreaR | 10/10 | 5841 days | 1% |
MichelleP | 8/10 | 5842 days | 1% |
DanielMexico | 9/10 | 5842 days | 1% |
RoseyUK | 8/10 | 5842 days | 1% |
CelineD | 8/10 | 5842 days | 1% |
ElizabethF | 7/10 | 5843 days | 1% |
j_h | 8/10 | 5844 days | 1% |
James | 8/10 | 5844 days | 1% |
StefanieW | 9/10 | 5845 days | 1% |
Tessa | 10/10 | 5846 days | 1% |
James | 9/10 | 5846 days | 1% |
Denise | 8/10 | 5846 days | 1% |
Mary | 5/10 | 5846 days | 1% |
DavidMace | 9/10 | 5851 days | 1% |
Katie | 9/10 | 5852 days | 1% |
Florian | 8/10 | 5852 days | 1% |
Annika | 7/10 | 5860 days | 1% |
Heidi | 9/10 | 5860 days | 1% |
Mimi | 10/10 | 5860 days | 1% |
Jasmine | 9/10 | 5861 days | 1% |
Sarah | 8/10 | 5861 days | 1% |
Dalit | 7/10 | 5861 days | 1% |
Martin | 10/10 | 5862 days | 1% |
Anna | 10/10 | 5862 days | 1% |
Bianca | 7/10 | 5867 days | 1% |
Liz | 8/10 | 5867 days | 1% |
Sarah | 9/10 | 5867 days | 1% |
Theresa | 8/10 | 5867 days | 1% |
David | 6/10 | 5868 days | 1% |
Ashleigh | 7/10 | 5868 days | 1% |
johanna | 8/10 | 5868 days | 1% |
Kathrin | 8/10 | 5868 days | 1% |
Sabrina | 8/10 | 5868 days | 1% |
Kefan | 7/10 | 5868 days | 1% |
Lena | 8/10 | 5868 days | 1% |
Michael | 8/10 | 5868 days | 1% |
Noreen | 6/10 | 5868 days | 1% |
Eeyore Lee | 7/10 | 5868 days | 1% |
Genevieve | 6/10 | 5868 days | 1% |
Dassel | 8/10 | 5869 days | 1% |
Leong | 9/10 | 5869 days | 1% |
Eric | 8/10 | 5871 days | 1% |
Helen | 9/10 | 5872 days | 1% |
Stephanie | 8/10 | 5895 days | 1% |
stephanie | 8/10 | 5899 days | 1% |
Katherine | 7/10 | 5900 days | 1% |
Spyfox | 8/10 | 5902 days | 1% |
Claire | 7/10 | 5908 days | 1% |
Aileen | 9/10 | 5913 days | 1% |
Jordi | 8/10 | 5915 days | 1% |
Vincent | 8/10 | 5925 days | 1% |
Frauke | 10/10 | 5926 days | 1% |
Jason | 9/10 | 5930 days | 1% |
Tiana | 10/10 | 5934 days | 1% |
Carrie | 4/10 | 5942 days | 1% |
Gayle | 8/10 | 5952 days | 1% |
Gemma | 8/10 | 5962 days | 1% |
Henry | 6/10 | 5962 days | 1% |
Ben | 7/10 | 5970 days | 1% |
Antonella | 7/10 | 5970 days | 1% |
Davina | 10/10 | 5970 days | 1% |
David | 9/10 | 5972 days | 1% |
Zane | 10/10 | 5981 days | 1% |
martina | 8/10 | 5993 days | 1% |
Rebecca | 8/10 | 5993 days | 1% |
Nynke | 8/10 | 5993 days | 1% |
Suyin | 7/10 | 5993 days | 1% |
Daniela Bell | 9/10 | 6002 days | 1% |
Michaela | 8/10 | 6006 days | 1% |
Juliane | 8/10 | 6010 days | 1% |
Rebecca Smith | 9/10 | 6010 days | 1% |
Nick | 9/10 | 6013 days | 1% |
Fiona | 8/10 | 6014 days | 1% |
dani smith | 8/10 | 6014 days | 1% |
Talitia | 8/10 | 6014 days | 1% |
Peddy | 9/10 | 6024 days | 1% |
Katie Wise | 9/10 | 6027 days | 1% |
Steffi | 7/10 | 6031 days | 1% |
Mikel | 8/10 | 6035 days | 1% |
Kerstin | 9/10 | 6035 days | 1% |
Sarah | 7/10 | 6043 days | 1% |
Wolfgang | 6/10 | 6068 days | 1% |
Rhea | 6/10 | 6103 days | 1% |
Salome | 5/10 | 6103 days | 1% |
Florencia Cortese | 8/10 | 6137 days | 1% |
Julia Willrodt | 7/10 | 6137 days | 1% |
Rhys Howell | 10/10 | 6137 days | 1% |
Anke | 8/10 | 6145 days | 1% |
Annie | 7/10 | 6165 days | 1% |
Amy Lumsden | 8/10 | 6171 days | 1% |
Hernando | 7/10 | 6171 days | 1% |
Caroline Cole | 4/10 | 6172 days | 1% |
Ellie Koss | 7/10 | 6172 days | 1% |
Alexia | 9/10 | 6174 days | 1% |
Marion | 7/10 | 6175 days | 1% |
Nicole | 9/10 | 6178 days | 1% |
Corinne | 8/10 | 6179 days | 1% |
Jeanette | 9/10 | 6181 days | 1% |
Jana Gajdosova | 7/10 | 6181 days | 1% |
Beixin Wang | 10/10 | 6181 days | 1% |
Kerstin Brantryd | 9/10 | 6182 days | 1% |
Sanne Jonker | 7/10 | 6182 days | 1% |
Renske Tehurne | 8/10 | 6186 days | 1% |
Corina | 9/10 | 6186 days | 1% |
James Davies | 7/10 | 6187 days | 1% |
Anna Cronmalm | 10/10 | 6187 days | 1% |
Yumi | 7/10 | 6188 days | 1% |
Wouter Sluitnan | 8/10 | 6188 days | 1% |
Lena | 8/10 | 6188 days | 1% |
Andreas Brett | 8/10 | 6188 days | 1% |
Kristine Clemmensen Rotne | 5/10 | 6188 days | 1% |
Juliet | 9/10 | 6208 days | 1% |
Laura | 7/10 | 6208 days | 1% |
Thomas | 7/10 | 6209 days | 1% |
Tamzin | 10/10 | 6209 days | 1% |
Reina Lohaye | 7/10 | 6210 days | 1% |
Eric P | 7/10 | 6214 days | 1% |
Nathan Perkins | 1/10 | 6214 days | 0% |
Diane | 8/10 | 6231 days | 1% |
Travis | 8/10 | 6231 days | 1% |
Maria | 8/10 | 6238 days | 1% |
Timothy | 8/10 | 6241 days | 1% |
David | 8/10 | 6241 days | 1% |
matt | 7/10 | 6242 days | 1% |
Tom Anson | 3/10 | 6243 days | 1% |
Samantha | 10/10 | 6264 days | 1% |
Francesco | 9/10 | 6269 days | 1% |
Davinia | 9/10 | 6270 days | 1% |
Frida | 9/10 | 6279 days | 1% |
Nina | 8/10 | 6280 days | 1% |
Samuel Brejeon | 8/10 | 6280 days | 1% |
Carolr | 9/10 | 6284 days | 1% |
Matilde | 7/10 | 6285 days | 1% |
Rob Boston | 8/10 | 6343 days | 1% |
purplekat99 | 10/10 | 6373 days | 1% |
Pat Brewster | 10/10 | 6397 days | 1% |
Stephanie | 7/10 | 6506 days | 1% |
HalRoberts | 8/10 | 6507 days | 1% |
Will | 6/10 | 6511 days | 1% |
Jenny | 8/10 | 6519 days | 1% |
Kim Holland | 8/10 | 6531 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The InterCity Coachlines experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.85% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the InterCity Coachlines experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The InterCity Coachlines experience has been adjusted for 41 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
38 | -0.79% |
39 | -0.81% |
40 | -0.83% |
41 | -0.85% |
42 | -0.87% |
43 | -0.89% |
44 | -0.91% |
… | … |
23.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
71%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.