Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for InterCity Coachlines.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
InterCity Coachlines
Valid Reviews
240 Valid Reviews
The InterCity Coachlines experience has a total of 256 reviews. There are 240 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 23 |
|
10% |
| 9/10 | 40 |
|
17% |
| 8/10 | 72 |
|
30% |
| 7/10 | 39 |
|
16% |
| 6/10 | 10 |
|
4% |
| 5/10 | 7 |
|
3% |
| 4/10 | 4 |
|
2% |
| 3/10 | 5 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 36 |
|
15% |
67.04% Average
The raw data average (mean) for all the InterCity Coachlines valid reviews is 67.04% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
182 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 240 valid reviews, the experience has 182 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 182 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
10% |
| 9/10 | 37 |
|
20% |
| 8/10 | 66 |
|
36% |
| 7/10 | 39 |
|
21% |
| 6/10 | 10 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 3 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
78.30% Average
The raw data average (mean) for all the InterCity Coachlines face-to-face reviews is 78.30% and is based on 182 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
54.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Anderson | 1/10 | 122 days | 43% |
| Dave | 1/10 | 367 days | 40% |
| Beba | 10/10 | 367 days | 100% |
| Barry | 5/10 | 457 days | 73% |
| Annie Bates | 1/10 | 732 days | 30% |
| Nic | 1/10 | 914 days | 23% |
| Janene Skudder | 5/10 | 914 days | 43% |
| Chey | 1/10 | 1037 days | 17% |
| Sue | 9/10 | 1067 days | 40% |
| Maeve | 1/10 | 1098 days | 15% |
| joe baker | 1/10 | 1188 days | 12% |
| Hayden | 1/10 | 1188 days | 12% |
| Catherine Dowman | 1/10 | 1218 days | 11% |
| Mo | 1/10 | 1249 days | 10% |
| June Andrews | 10/10 | 1828 days | 5% |
| No name please | 8/10 | 2193 days | 4% |
| Cecilia Carboni | 3/10 | 2222 days | 2% |
| TDW | 1/10 | 2253 days | 1% |
| Ronald Tadema | 8/10 | 2253 days | 4% |
| Kathryn Row | 10/10 | 2345 days | 4% |
| Bus Gone Bad | 1/10 | 2375 days | 1% |
| Nok | 1/10 | 2437 days | 1% |
| Pamela | 1/10 | 2467 days | 1% |
| Kim | 1/10 | 2498 days | 1% |
| Tan | 1/10 | 2528 days | 1% |
| Kiran | 1/10 | 2587 days | 1% |
| Claire M | 1/10 | 2618 days | 1% |
| Ruta | 1/10 | 2618 days | 1% |
| Ruthy | 9/10 | 2649 days | 3% |
| Nadine | 1/10 | 2710 days | 1% |
| Annelise solomon | 1/10 | 2710 days | 1% |
| LIANNE MYLIE | 4/10 | 2802 days | 2% |
| Unhappy Customer | 1/10 | 2802 days | 1% |
| Kate McAlpine | 1/10 | 2802 days | 1% |
| Char | 1/10 | 2863 days | 1% |
| Tanna | 5/10 | 2924 days | 2% |
| Denise | 2/10 | 2924 days | 1% |
| Justine | 1/10 | 2924 days | 1% |
| Ash | 1/10 | 3075 days | 1% |
| Donna | 1/10 | 3105 days | 1% |
| Rob Williams | 1/10 | 3197 days | 1% |
| Tee Tautele | 1/10 | 3289 days | 1% |
| Emma Petit | 1/10 | 3348 days | 0% |
| Bastian Bley | 9/10 | 3380 days | 2% |
| Jorge Roesener | 10/10 | 3392 days | 2% |
| Fatma | 1/10 | 3409 days | 0% |
| James Hilford | 3/10 | 3501 days | 1% |
| Ra Had | 2/10 | 3836 days | 0% |
| Meila Hembrow | 1/10 | 4536 days | 0% |
| Lea Roser | 9/10 | 4736 days | 1% |
| Katya Verikaitis | 7/10 | 4743 days | 1% |
| AROHAINA PAPAROA | 1/10 | 4809 days | 0% |
| Euan Cameron | 8/10 | 4809 days | 1% |
| Anne Rodofsen | 8/10 | 4830 days | 1% |
| Timo Maschke | 10/10 | 4831 days | 1% |
| boby | 1/10 | 4901 days | 0% |
| eyeguy | 1/10 | 4993 days | 0% |
| Martin Guillaume | 7/10 | 5111 days | 1% |
| Srinivas | 3/10 | 5115 days | 0% |
| Emily Wikston | 9/10 | 5130 days | 1% |
| Julia Edman | 7/10 | 5189 days | 1% |
| Meagan Bradder | 8/10 | 5189 days | 1% |
| Nick Selzler | 8/10 | 5189 days | 1% |
| Matthew Randall | 6/10 | 5189 days | 0% |
| Katja Klein | 7/10 | 5189 days | 1% |
| angillie | 2/10 | 5420 days | 0% |
| Alita Smith | 8/10 | 5453 days | 1% |
| Todd Pang | 7/10 | 5465 days | 1% |
| Sandra Schulz | 9/10 | 5475 days | 1% |
| Pam & Rob Tellwright | 9/10 | 5485 days | 1% |
| Ann Thompson | 10/10 | 5497 days | 1% |
| Nadia Husain | 8/10 | 5509 days | 1% |
| Mercedes Valera | 3/10 | 5836 days | 0% |
| Rosie NZ | 9/10 | 5859 days | 1% |
| Jess Laver | 8/10 | 5859 days | 1% |
| Becky | 7/10 | 5867 days | 1% |
| Kasper | 8/10 | 5872 days | 1% |
| Brenda | 8/10 | 5872 days | 1% |
| Michele Tizza | 5/10 | 5943 days | 0% |
| Flavia Mionelli | 4/10 | 5948 days | 0% |
| ruthh | 6/10 | 5958 days | 0% |
| miniappleses | 8/10 | 6058 days | 1% |
| JoR | 9/10 | 6177 days | 1% |
| Joanna Harrnon | 10/10 | 6179 days | 1% |
| Abby | 6/10 | 6180 days | 0% |
| Han Disveld | 8/10 | 6192 days | 1% |
| Amelie | 2/10 | 6201 days | 0% |
| Elinor Wajngot | 7/10 | 6202 days | 1% |
| Hannes Ockerman | 7/10 | 6203 days | 1% |
| JohnE | 8/10 | 6206 days | 1% |
| VickiEngland | 8/10 | 6208 days | 1% |
| StephC | 9/10 | 6213 days | 1% |
| SamR1 | 9/10 | 6213 days | 1% |
| NikolaGermany | 8/10 | 6213 days | 1% |
| Eva | 8/10 | 6221 days | 1% |
| Richard | 8/10 | 6221 days | 1% |
| CarinnaGermany | 7/10 | 6222 days | 1% |
| LaurenS | 8/10 | 6225 days | 1% |
| SophieW1 | 8/10 | 6225 days | 1% |
| AdreaR | 10/10 | 6226 days | 1% |
| MichelleP | 8/10 | 6227 days | 1% |
| DanielMexico | 9/10 | 6227 days | 1% |
| RoseyUK | 8/10 | 6227 days | 1% |
| CelineD | 8/10 | 6227 days | 1% |
| ElizabethF | 7/10 | 6228 days | 1% |
| j_h | 8/10 | 6229 days | 1% |
| James | 8/10 | 6230 days | 1% |
| StefanieW | 9/10 | 6230 days | 1% |
| Tessa | 10/10 | 6231 days | 1% |
| James | 9/10 | 6231 days | 1% |
| Denise | 8/10 | 6231 days | 1% |
| Mary | 5/10 | 6231 days | 0% |
| DavidMace | 9/10 | 6236 days | 1% |
| Katie | 9/10 | 6237 days | 1% |
| Florian | 8/10 | 6237 days | 1% |
| Annika | 7/10 | 6245 days | 1% |
| Heidi | 9/10 | 6245 days | 1% |
| Mimi | 10/10 | 6245 days | 1% |
| Jasmine | 9/10 | 6246 days | 1% |
| Sarah | 8/10 | 6246 days | 1% |
| Dalit | 7/10 | 6246 days | 1% |
| Martin | 10/10 | 6247 days | 1% |
| Anna | 10/10 | 6247 days | 1% |
| Bianca | 7/10 | 6252 days | 1% |
| Liz | 8/10 | 6253 days | 1% |
| Sarah | 9/10 | 6253 days | 1% |
| Theresa | 8/10 | 6253 days | 1% |
| David | 6/10 | 6253 days | 0% |
| Ashleigh | 7/10 | 6253 days | 1% |
| johanna | 8/10 | 6253 days | 1% |
| Kathrin | 8/10 | 6253 days | 1% |
| Sabrina | 8/10 | 6253 days | 1% |
| Kefan | 7/10 | 6253 days | 1% |
| Lena | 8/10 | 6253 days | 1% |
| Michael | 8/10 | 6253 days | 1% |
| Noreen | 6/10 | 6253 days | 0% |
| Eeyore Lee | 7/10 | 6253 days | 1% |
| Genevieve | 6/10 | 6253 days | 0% |
| Dassel | 8/10 | 6254 days | 1% |
| Leong | 9/10 | 6254 days | 1% |
| Eric | 8/10 | 6256 days | 1% |
| Helen | 9/10 | 6257 days | 1% |
| Stephanie | 8/10 | 6280 days | 1% |
| stephanie | 8/10 | 6284 days | 1% |
| Katherine | 7/10 | 6285 days | 1% |
| Spyfox | 8/10 | 6287 days | 1% |
| Claire | 7/10 | 6293 days | 1% |
| Aileen | 9/10 | 6299 days | 1% |
| Jordi | 8/10 | 6301 days | 1% |
| Vincent | 8/10 | 6311 days | 1% |
| Frauke | 10/10 | 6312 days | 1% |
| Jason | 9/10 | 6315 days | 1% |
| Tiana | 10/10 | 6320 days | 1% |
| Carrie | 4/10 | 6327 days | 0% |
| Gayle | 8/10 | 6337 days | 1% |
| Gemma | 8/10 | 6347 days | 1% |
| Henry | 6/10 | 6347 days | 0% |
| Ben | 7/10 | 6355 days | 1% |
| Antonella | 7/10 | 6355 days | 1% |
| Davina | 10/10 | 6355 days | 1% |
| David | 9/10 | 6358 days | 1% |
| Zane | 10/10 | 6367 days | 1% |
| martina | 8/10 | 6378 days | 1% |
| Rebecca | 8/10 | 6378 days | 1% |
| Nynke | 8/10 | 6378 days | 1% |
| Suyin | 7/10 | 6378 days | 1% |
| Daniela Bell | 9/10 | 6387 days | 1% |
| Michaela | 8/10 | 6391 days | 1% |
| Juliane | 8/10 | 6396 days | 1% |
| Rebecca Smith | 9/10 | 6396 days | 1% |
| Nick | 9/10 | 6399 days | 1% |
| Fiona | 8/10 | 6400 days | 1% |
| dani smith | 8/10 | 6400 days | 1% |
| Talitia | 8/10 | 6400 days | 1% |
| Peddy | 9/10 | 6409 days | 1% |
| Katie Wise | 9/10 | 6413 days | 1% |
| Steffi | 7/10 | 6416 days | 1% |
| Mikel | 8/10 | 6420 days | 1% |
| Kerstin | 9/10 | 6420 days | 1% |
| Sarah | 7/10 | 6429 days | 1% |
| Wolfgang | 6/10 | 6453 days | 0% |
| Rhea | 6/10 | 6488 days | 0% |
| Salome | 5/10 | 6488 days | 0% |
| Florencia Cortese | 8/10 | 6522 days | 1% |
| Julia Willrodt | 7/10 | 6522 days | 1% |
| Rhys Howell | 10/10 | 6522 days | 1% |
| Anke | 8/10 | 6530 days | 1% |
| Annie | 7/10 | 6550 days | 1% |
| Amy Lumsden | 8/10 | 6556 days | 1% |
| Hernando | 7/10 | 6556 days | 1% |
| Caroline Cole | 4/10 | 6557 days | 0% |
| Ellie Koss | 7/10 | 6557 days | 1% |
| Alexia | 9/10 | 6559 days | 1% |
| Marion | 7/10 | 6560 days | 1% |
| Nicole | 9/10 | 6563 days | 1% |
| Corinne | 8/10 | 6564 days | 1% |
| Jeanette | 9/10 | 6566 days | 1% |
| Jana Gajdosova | 7/10 | 6566 days | 1% |
| Beixin Wang | 10/10 | 6566 days | 1% |
| Kerstin Brantryd | 9/10 | 6567 days | 1% |
| Sanne Jonker | 7/10 | 6567 days | 1% |
| Renske Tehurne | 8/10 | 6571 days | 1% |
| Corina | 9/10 | 6571 days | 1% |
| James Davies | 7/10 | 6572 days | 1% |
| Anna Cronmalm | 10/10 | 6572 days | 1% |
| Yumi | 7/10 | 6573 days | 1% |
| Wouter Sluitnan | 8/10 | 6573 days | 1% |
| Lena | 8/10 | 6573 days | 1% |
| Andreas Brett | 8/10 | 6573 days | 1% |
| Kristine Clemmensen Rotne | 5/10 | 6573 days | 0% |
| Juliet | 9/10 | 6593 days | 1% |
| Laura | 7/10 | 6593 days | 1% |
| Thomas | 7/10 | 6594 days | 1% |
| Tamzin | 10/10 | 6594 days | 1% |
| Reina Lohaye | 7/10 | 6595 days | 1% |
| Eric P | 7/10 | 6599 days | 1% |
| Nathan Perkins | 1/10 | 6599 days | 0% |
| Diane | 8/10 | 6616 days | 1% |
| Travis | 8/10 | 6616 days | 1% |
| Maria | 8/10 | 6623 days | 1% |
| Timothy | 8/10 | 6626 days | 1% |
| David | 8/10 | 6626 days | 1% |
| matt | 7/10 | 6627 days | 1% |
| Tom Anson | 3/10 | 6628 days | 0% |
| Samantha | 10/10 | 6649 days | 1% |
| Francesco | 9/10 | 6654 days | 1% |
| Davinia | 9/10 | 6655 days | 1% |
| Frida | 9/10 | 6664 days | 1% |
| Nina | 8/10 | 6665 days | 1% |
| Samuel Brejeon | 8/10 | 6665 days | 1% |
| Carolr | 9/10 | 6669 days | 1% |
| Matilde | 7/10 | 6670 days | 1% |
| Rob Boston | 8/10 | 6728 days | 1% |
| purplekat99 | 10/10 | 6758 days | 1% |
| Pat Brewster | 10/10 | 6782 days | 1% |
| Stephanie | 7/10 | 6891 days | 1% |
| HalRoberts | 8/10 | 6892 days | 1% |
| Will | 6/10 | 6896 days | 0% |
| Jenny | 8/10 | 6904 days | 1% |
| Kim Holland | 8/10 | 6916 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The InterCity Coachlines experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.19% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the InterCity Coachlines experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The InterCity Coachlines experience has been adjusted for 107 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 104 | -2.13% |
| 105 | -2.15% |
| 106 | -2.17% |
| 107 | -2.19% |
| 108 | -2.21% |
| 109 | -2.23% |
| 110 | -2.25% |
| … | … |
Balancing Adjustment
20.20% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
72%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.