Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
164 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 164 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 92 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.87% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.87% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Traci Jo Barrett | 10/10 | 98 days | 100% |
| Patty Connor | 10/10 | 282 days | 96% |
| Cor and Jacqueline, The Netherlands | 10/10 | 310 days | 95% |
| Carole Garman | 10/10 | 310 days | 95% |
| Patrick Auvergne | 9/10 | 647 days | 76% |
| Cor en Jacqueline, The Netherlands | 10/10 | 676 days | 74% |
| Ernst en Rensje | 10/10 | 768 days | 67% |
| Kevin Walsh | 9/10 | 768 days | 66% |
| Robin | 9/10 | 799 days | 63% |
| Jane and Rachel | 10/10 | 982 days | 46% |
| Peter and Annemarie | 10/10 | 1013 days | 43% |
| Kelsey Fisher | 10/10 | 1013 days | 43% |
| Peter and Regina Schmidt | 10/10 | 1041 days | 40% |
| Neil Calvert | 10/10 | 1194 days | 28% |
| allan Chaney | 10/10 | 1681 days | 6% |
| Maree Witten | 10/10 | 1742 days | 5% |
| Allan Harkness | 9/10 | 1770 days | 5% |
| Anna Ferguson | 10/10 | 1985 days | 5% |
| Alan Donald | 9/10 | 2107 days | 4% |
| Peter Bücker | 10/10 | 2107 days | 4% |
| julie durfy | 10/10 | 2107 days | 4% |
| Vicki Higgins | 10/10 | 2108 days | 4% |
| A. Anonymous | 4/10 | 2108 days | 3% |
| Nicole Wake | 10/10 | 2136 days | 4% |
| Joao Granja | 10/10 | 2137 days | 4% |
| Hazel Jenkins | 9/10 | 2137 days | 4% |
| Saar , Netherlands. | 10/10 | 2137 days | 4% |
| Georg Beyschlag | 10/10 | 2167 days | 4% |
| Axel Personne | 10/10 | 2167 days | 4% |
| Deborah Ludwig | 10/10 | 2167 days | 4% |
| Ben | 10/10 | 2168 days | 4% |
| Samantha Lam | 9/10 | 2198 days | 4% |
| Lucas Malina | 10/10 | 2198 days | 4% |
| Henry Schenker | 9/10 | 2198 days | 4% |
| GILLES NORMAND | 10/10 | 2198 days | 4% |
| Mickaël Loichon | 10/10 | 2199 days | 4% |
| Neil McAdie | 10/10 | 2199 days | 4% |
| Miguel Lopez | 10/10 | 2228 days | 4% |
| Claudia Ashton | 10/10 | 2228 days | 4% |
| Julie P | 10/10 | 2229 days | 4% |
| larry fisher | 9/10 | 2260 days | 4% |
| John Mette | 10/10 | 2412 days | 4% |
| Brendan McAleer | 8/10 | 2442 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2473 days | 2% |
| K Michele Austin | 10/10 | 2473 days | 4% |
| Ken Grant | 8/10 | 2473 days | 3% |
| Meng Ng | 9/10 | 2473 days | 4% |
| John Appling | 9/10 | 2473 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2474 days | 4% |
| Michael Ritchie | 10/10 | 2501 days | 3% |
| Marguerite Pierron | 9/10 | 2501 days | 3% |
| Eva Summermatter | 9/10 | 2501 days | 3% |
| Keith Bath | 9/10 | 2502 days | 3% |
| Janice Friesen | 10/10 | 2502 days | 3% |
| GARY Zweck | 9/10 | 2532 days | 3% |
| Gerd Hauschild | 10/10 | 2533 days | 3% |
| Stuart WILKINS | 9/10 | 2533 days | 3% |
| Barbara | 10/10 | 2533 days | 3% |
| Lee Middleton | 10/10 | 2563 days | 3% |
| DAVID PASSY | 9/10 | 2563 days | 3% |
| Diane Ferry | 9/10 | 2563 days | 3% |
| Muhd Yusof | 10/10 | 2563 days | 3% |
| lori tyler | 10/10 | 2563 days | 3% |
| Andrea Aloisi | 6/10 | 2563 days | 3% |
| David Taus | 9/10 | 2563 days | 3% |
| Ralph | 10/10 | 2564 days | 3% |
| Oliver | 10/10 | 2564 days | 3% |
| Tim Daborn | 10/10 | 2593 days | 3% |
| Andrea Bradshaw | 8/10 | 2593 days | 3% |
| Martin Greenwood | 9/10 | 2594 days | 3% |
| Anders Knutsson | 1/10 | 2654 days | 1% |
| Suzan Freeman | 9/10 | 2807 days | 3% |
| Robyn Rawson | 10/10 | 2807 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2807 days | 3% |
| Audrey Simon | 9/10 | 2807 days | 3% |
| Christopher Bates | 10/10 | 2808 days | 3% |
| Lance Pearce | 10/10 | 2838 days | 3% |
| Gill Kenna | 9/10 | 2838 days | 3% |
| Tess Carrad | 9/10 | 2838 days | 3% |
| Josh Meyrick | 10/10 | 2839 days | 3% |
| angie Vickers | 9/10 | 2866 days | 3% |
| Denise Harja | 10/10 | 2866 days | 3% |
| Leonie Selk | 10/10 | 2866 days | 3% |
| Bodo Hesse | 10/10 | 2866 days | 3% |
| Dr Valerie Wall | 4/10 | 2867 days | 2% |
| Lyn Coleman | 10/10 | 2867 days | 3% |
| Simon Rickets | 10/10 | 2897 days | 3% |
| Helena Souckova | 10/10 | 2897 days | 3% |
| Chloe Nicholas | 8/10 | 2897 days | 3% |
| George Donkin | 10/10 | 2897 days | 3% |
| Eva Nittegaard | 9/10 | 2897 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2956 days | 1% |
| Thomas Sator | 10/10 | 2958 days | 3% |
| Kevin Taylor | 10/10 | 2958 days | 3% |
| Nick Beer | 9/10 | 2958 days | 3% |
| terri stevens | 9/10 | 2958 days | 3% |
| Marçal Cot | 9/10 | 2958 days | 3% |
| Christopher Holmes | 10/10 | 2958 days | 3% |
| Allain Riepema | 10/10 | 2972 days | 1% |
| Hubert Toh | 10/10 | 3020 days | 2% |
| Kim Pinkerton | 6/10 | 3203 days | 2% |
| Henry Carstens | 7/10 | 3203 days | 2% |
| Tim Doskoch | 6/10 | 3203 days | 2% |
| Laurence Edwards | 8/10 | 3231 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3231 days | 2% |
| richard genovese | 9/10 | 3231 days | 2% |
| Martina Rahlff | 9/10 | 3231 days | 2% |
| Kok Seong Wong | 9/10 | 3262 days | 2% |
| Kim Morhaus | 9/10 | 3262 days | 2% |
| Geoff Bardsley | 10/10 | 3262 days | 2% |
| Chris Britton | 10/10 | 3262 days | 2% |
| Camille Dow Baker | 9/10 | 3262 days | 2% |
| Tracy Houston | 10/10 | 3262 days | 2% |
| morgane delicourt | 10/10 | 3293 days | 2% |
| Davide Andriola | 10/10 | 3293 days | 2% |
| Raphael | 10/10 | 3293 days | 2% |
| Evelyn Rloeh | 9/10 | 3306 days | 1% |
| Ginetta Matthews | 8/10 | 3323 days | 2% |
| Ben Awcock | 10/10 | 3323 days | 2% |
| Michael Amos | 9/10 | 3323 days | 2% |
| Tony Waters | 10/10 | 3384 days | 2% |
| Nathan Taylor | 10/10 | 3446 days | 2% |
| Paul and Astrid | 7/10 | 3581 days | 1% |
| Julia Ebneter | 8/10 | 3621 days | 1% |
| Myrthe van Burink | 10/10 | 3628 days | 1% |
| Johannes Leistner | 10/10 | 3628 days | 1% |
| Lynne Martin | 9/10 | 3659 days | 1% |
| JMC | 9/10 | 3660 days | 1% |
| Cindy Renea | 10/10 | 4269 days | 0% |
| Tony Williamson | 10/10 | 4420 days | 1% |
| Don Sutherland | 9/10 | 4430 days | 0% |
| L+B | 9/10 | 4634 days | 1% |
| kmgirard | 10/10 | 4665 days | 1% |
| Jon satchwell | 10/10 | 4665 days | 1% |
| Marymac | 9/10 | 4693 days | 1% |
| chris malkin | 9/10 | 4693 days | 1% |
| JP Kearney | 10/10 | 4755 days | 1% |
| jennyjay | 9/10 | 4785 days | 1% |
| Maverick | 10/10 | 4999 days | 1% |
| Henning_Lizette | 9/10 | 4999 days | 1% |
| Sandra | 10/10 | 4999 days | 1% |
| Lara_C | 9/10 | 4999 days | 1% |
| djandjcmccallum | 9/10 | 5059 days | 1% |
| simonl2m | 8/10 | 5090 days | 1% |
| janejeff | 10/10 | 5090 days | 1% |
| piersa | 9/10 | 5121 days | 1% |
| debnphil | 10/10 | 5182 days | 1% |
| honeymoon1 | 10/10 | 5182 days | 1% |
| oherreravaras | 10/10 | 5212 days | 1% |
| kiwitravellers | 10/10 | 5212 days | 1% |
| El Duderino | 9/10 | 5212 days | 1% |
| Smyth | 9/10 | 5396 days | 1% |
| Shan104 | 9/10 | 5455 days | 1% |
| gazbow | 10/10 | 5547 days | 1% |
| PZ72 | 10/10 | 5761 days | 1% |
| Stephen Fletcher | 10/10 | 5851 days | 1% |
| scully | 10/10 | 5851 days | 1% |
| Chris22 | 9/10 | 5881 days | 1% |
| Andrew Doutch | 9/10 | 6034 days | 1% |
| nina | 10/10 | 6034 days | 1% |
| agc | 10/10 | 6034 days | 1% |
| Malcolm Henham | 10/10 | 6154 days | 1% |
| Ann McGrath | 10/10 | 6520 days | 1% |
| harry425 | 10/10 | 6916 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.81% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 89 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 86 | -1.75% |
| 87 | -1.77% |
| 88 | -1.79% |
| 89 | -1.81% |
| 90 | -1.83% |
| 91 | -1.85% |
| 92 | -1.87% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.