Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
160 Valid Reviews
The Kia Ora Campers experience has a total of 164 reviews. There are 160 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 160 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 88 |
|
55% |
| 9/10 | 54 |
|
34% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.69% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.69% and is based on 160 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 160 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patrick Auvergne | 9/10 | 368 days | 100% |
| Cor en Jacqueline, The Netherlands | 10/10 | 397 days | 100% |
| Ernst en Rensje | 10/10 | 489 days | 95% |
| Kevin Walsh | 9/10 | 489 days | 94% |
| Robin | 9/10 | 520 days | 92% |
| Jane and Rachel | 10/10 | 703 days | 79% |
| Peter and Annemarie | 10/10 | 734 days | 76% |
| Kelsey Fisher | 10/10 | 734 days | 76% |
| Peter and Regina Schmidt | 10/10 | 762 days | 73% |
| Neil Calvert | 10/10 | 915 days | 57% |
| allan Chaney | 10/10 | 1402 days | 17% |
| Maree Witten | 10/10 | 1463 days | 14% |
| Allan Harkness | 9/10 | 1491 days | 12% |
| Anna Ferguson | 10/10 | 1706 days | 6% |
| Alan Donald | 9/10 | 1828 days | 5% |
| Peter Bücker | 10/10 | 1828 days | 5% |
| julie durfy | 10/10 | 1828 days | 5% |
| Vicki Higgins | 10/10 | 1829 days | 5% |
| A. Anonymous | 4/10 | 1829 days | 4% |
| Nicole Wake | 10/10 | 1857 days | 5% |
| Joao Granja | 10/10 | 1858 days | 5% |
| Hazel Jenkins | 9/10 | 1858 days | 5% |
| Saar , Netherlands. | 10/10 | 1858 days | 5% |
| Georg Beyschlag | 10/10 | 1888 days | 5% |
| Axel Personne | 10/10 | 1888 days | 5% |
| Deborah Ludwig | 10/10 | 1888 days | 5% |
| Ben | 10/10 | 1889 days | 5% |
| Samantha Lam | 9/10 | 1919 days | 5% |
| Lucas Malina | 10/10 | 1919 days | 5% |
| Henry Schenker | 9/10 | 1919 days | 5% |
| GILLES NORMAND | 10/10 | 1919 days | 5% |
| Mickaël Loichon | 10/10 | 1920 days | 5% |
| Neil McAdie | 10/10 | 1920 days | 5% |
| Miguel Lopez | 10/10 | 1949 days | 5% |
| Claudia Ashton | 10/10 | 1949 days | 5% |
| Julie P | 10/10 | 1950 days | 5% |
| larry fisher | 9/10 | 1981 days | 5% |
| John Mette | 10/10 | 2133 days | 5% |
| Brendan McAleer | 8/10 | 2163 days | 5% |
| Jean Marc CHABOUD | 4/10 | 2194 days | 3% |
| K Michele Austin | 10/10 | 2194 days | 5% |
| Ken Grant | 8/10 | 2194 days | 5% |
| Meng Ng | 9/10 | 2194 days | 5% |
| John Appling | 9/10 | 2194 days | 5% |
| Isabelle & Bruno - France | 10/10 | 2195 days | 5% |
| Michael Ritchie | 10/10 | 2222 days | 5% |
| Marguerite Pierron | 9/10 | 2222 days | 5% |
| Eva Summermatter | 9/10 | 2222 days | 5% |
| Keith Bath | 9/10 | 2223 days | 5% |
| Janice Friesen | 10/10 | 2223 days | 5% |
| GARY Zweck | 9/10 | 2253 days | 4% |
| Gerd Hauschild | 10/10 | 2254 days | 5% |
| Stuart WILKINS | 9/10 | 2254 days | 4% |
| Barbara | 10/10 | 2254 days | 5% |
| Lee Middleton | 10/10 | 2284 days | 4% |
| DAVID PASSY | 9/10 | 2284 days | 4% |
| Diane Ferry | 9/10 | 2284 days | 4% |
| Muhd Yusof | 10/10 | 2284 days | 4% |
| lori tyler | 10/10 | 2284 days | 4% |
| Andrea Aloisi | 6/10 | 2284 days | 4% |
| David Taus | 9/10 | 2284 days | 4% |
| Ralph | 10/10 | 2285 days | 4% |
| Oliver | 10/10 | 2285 days | 4% |
| Tim Daborn | 10/10 | 2314 days | 4% |
| Andrea Bradshaw | 8/10 | 2314 days | 4% |
| Martin Greenwood | 9/10 | 2315 days | 4% |
| Anders Knutsson | 1/10 | 2375 days | 2% |
| Suzan Freeman | 9/10 | 2528 days | 4% |
| Robyn Rawson | 10/10 | 2528 days | 4% |
| Blair & Jacqui Martin | 9/10 | 2528 days | 4% |
| Audrey Simon | 9/10 | 2528 days | 4% |
| Christopher Bates | 10/10 | 2529 days | 4% |
| Lance Pearce | 10/10 | 2559 days | 4% |
| Gill Kenna | 9/10 | 2559 days | 4% |
| Tess Carrad | 9/10 | 2559 days | 4% |
| Josh Meyrick | 10/10 | 2560 days | 4% |
| angie Vickers | 9/10 | 2587 days | 4% |
| Denise Harja | 10/10 | 2587 days | 4% |
| Leonie Selk | 10/10 | 2587 days | 4% |
| Bodo Hesse | 10/10 | 2587 days | 4% |
| Dr Valerie Wall | 4/10 | 2588 days | 2% |
| Lyn Coleman | 10/10 | 2588 days | 4% |
| Simon Rickets | 10/10 | 2618 days | 4% |
| Helena Souckova | 10/10 | 2618 days | 4% |
| Chloe Nicholas | 8/10 | 2618 days | 4% |
| George Donkin | 10/10 | 2618 days | 4% |
| Eva Nittegaard | 9/10 | 2618 days | 4% |
| Dorothy and Graham Glen | 8/10 | 2677 days | 2% |
| Thomas Sator | 10/10 | 2679 days | 4% |
| Kevin Taylor | 10/10 | 2679 days | 4% |
| Nick Beer | 9/10 | 2679 days | 4% |
| terri stevens | 9/10 | 2679 days | 4% |
| Marçal Cot | 9/10 | 2679 days | 4% |
| Christopher Holmes | 10/10 | 2679 days | 4% |
| Allain Riepema | 10/10 | 2693 days | 2% |
| Hubert Toh | 10/10 | 2741 days | 3% |
| Kim Pinkerton | 6/10 | 2924 days | 3% |
| Henry Carstens | 7/10 | 2924 days | 3% |
| Tim Doskoch | 6/10 | 2924 days | 3% |
| Laurence Edwards | 8/10 | 2952 days | 3% |
| Nikolaj Lambertsen | 9/10 | 2952 days | 3% |
| richard genovese | 9/10 | 2952 days | 3% |
| Martina Rahlff | 9/10 | 2952 days | 3% |
| Kok Seong Wong | 9/10 | 2983 days | 3% |
| Kim Morhaus | 9/10 | 2983 days | 3% |
| Geoff Bardsley | 10/10 | 2983 days | 3% |
| Chris Britton | 10/10 | 2983 days | 3% |
| Camille Dow Baker | 9/10 | 2983 days | 3% |
| Tracy Houston | 10/10 | 2983 days | 3% |
| morgane delicourt | 10/10 | 3014 days | 3% |
| Davide Andriola | 10/10 | 3014 days | 3% |
| Raphael | 10/10 | 3014 days | 3% |
| Evelyn Rloeh | 9/10 | 3027 days | 2% |
| Ginetta Matthews | 8/10 | 3044 days | 3% |
| Ben Awcock | 10/10 | 3044 days | 3% |
| Michael Amos | 9/10 | 3044 days | 3% |
| Tony Waters | 10/10 | 3105 days | 3% |
| Nathan Taylor | 10/10 | 3167 days | 3% |
| Paul and Astrid | 7/10 | 3302 days | 1% |
| Julia Ebneter | 8/10 | 3342 days | 1% |
| Myrthe van Burink | 10/10 | 3349 days | 2% |
| Johannes Leistner | 10/10 | 3349 days | 2% |
| Lynne Martin | 9/10 | 3380 days | 2% |
| JMC | 9/10 | 3381 days | 2% |
| Cindy Renea | 10/10 | 3990 days | 1% |
| Tony Williamson | 10/10 | 4141 days | 0% |
| Don Sutherland | 9/10 | 4151 days | 0% |
| L+B | 9/10 | 4355 days | 0% |
| kmgirard | 10/10 | 4386 days | 1% |
| Jon satchwell | 10/10 | 4386 days | 1% |
| Marymac | 9/10 | 4414 days | 1% |
| chris malkin | 9/10 | 4414 days | 1% |
| JP Kearney | 10/10 | 4476 days | 1% |
| jennyjay | 9/10 | 4506 days | 1% |
| Maverick | 10/10 | 4720 days | 1% |
| Henning_Lizette | 9/10 | 4720 days | 1% |
| Sandra | 10/10 | 4720 days | 1% |
| Lara_C | 9/10 | 4720 days | 1% |
| djandjcmccallum | 9/10 | 4780 days | 1% |
| simonl2m | 8/10 | 4811 days | 1% |
| janejeff | 10/10 | 4811 days | 1% |
| piersa | 9/10 | 4842 days | 1% |
| debnphil | 10/10 | 4903 days | 1% |
| honeymoon1 | 10/10 | 4903 days | 1% |
| oherreravaras | 10/10 | 4933 days | 1% |
| kiwitravellers | 10/10 | 4933 days | 1% |
| El Duderino | 9/10 | 4933 days | 1% |
| Smyth | 9/10 | 5117 days | 1% |
| Shan104 | 9/10 | 5176 days | 1% |
| gazbow | 10/10 | 5268 days | 1% |
| PZ72 | 10/10 | 5482 days | 1% |
| Stephen Fletcher | 10/10 | 5572 days | 1% |
| scully | 10/10 | 5572 days | 1% |
| Chris22 | 9/10 | 5602 days | 1% |
| Andrew Doutch | 9/10 | 5755 days | 1% |
| nina | 10/10 | 5755 days | 1% |
| agc | 10/10 | 5755 days | 1% |
| Malcolm Henham | 10/10 | 5875 days | 1% |
| Ann McGrath | 10/10 | 6241 days | 1% |
| harry425 | 10/10 | 6637 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.39% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 55 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 117 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 114 | -2.33% |
| 115 | -2.35% |
| 116 | -2.37% |
| 117 | -2.39% |
| 118 | -2.41% |
| 119 | -2.43% |
| 120 | -2.45% |
| … | … |
Balancing Adjustment
1.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.