Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
164 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 164 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 92 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.87% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.87% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Traci Jo Barrett | 10/10 | 106 days | 100% |
| Patty Connor | 10/10 | 290 days | 96% |
| Cor and Jacqueline, The Netherlands | 10/10 | 318 days | 95% |
| Carole Garman | 10/10 | 318 days | 95% |
| Patrick Auvergne | 9/10 | 655 days | 75% |
| Cor en Jacqueline, The Netherlands | 10/10 | 684 days | 74% |
| Ernst en Rensje | 10/10 | 776 days | 66% |
| Kevin Walsh | 9/10 | 776 days | 65% |
| Robin | 9/10 | 807 days | 63% |
| Jane and Rachel | 10/10 | 990 days | 45% |
| Peter and Annemarie | 10/10 | 1021 days | 42% |
| Kelsey Fisher | 10/10 | 1021 days | 42% |
| Peter and Regina Schmidt | 10/10 | 1049 days | 39% |
| Neil Calvert | 10/10 | 1202 days | 27% |
| allan Chaney | 10/10 | 1690 days | 6% |
| Maree Witten | 10/10 | 1751 days | 5% |
| Allan Harkness | 9/10 | 1779 days | 5% |
| Anna Ferguson | 10/10 | 1994 days | 5% |
| Alan Donald | 9/10 | 2116 days | 4% |
| Peter Bücker | 10/10 | 2116 days | 4% |
| julie durfy | 10/10 | 2116 days | 4% |
| Vicki Higgins | 10/10 | 2116 days | 4% |
| A. Anonymous | 4/10 | 2116 days | 3% |
| Nicole Wake | 10/10 | 2145 days | 4% |
| Joao Granja | 10/10 | 2145 days | 4% |
| Hazel Jenkins | 9/10 | 2145 days | 4% |
| Saar , Netherlands. | 10/10 | 2145 days | 4% |
| Georg Beyschlag | 10/10 | 2176 days | 4% |
| Axel Personne | 10/10 | 2176 days | 4% |
| Deborah Ludwig | 10/10 | 2176 days | 4% |
| Ben | 10/10 | 2176 days | 4% |
| Samantha Lam | 9/10 | 2207 days | 4% |
| Lucas Malina | 10/10 | 2207 days | 4% |
| Henry Schenker | 9/10 | 2207 days | 4% |
| GILLES NORMAND | 10/10 | 2207 days | 4% |
| Mickaël Loichon | 10/10 | 2207 days | 4% |
| Neil McAdie | 10/10 | 2207 days | 4% |
| Miguel Lopez | 10/10 | 2237 days | 4% |
| Claudia Ashton | 10/10 | 2237 days | 4% |
| Julie P | 10/10 | 2237 days | 4% |
| larry fisher | 9/10 | 2268 days | 4% |
| John Mette | 10/10 | 2421 days | 4% |
| Brendan McAleer | 8/10 | 2451 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2482 days | 2% |
| K Michele Austin | 10/10 | 2482 days | 4% |
| Ken Grant | 8/10 | 2482 days | 3% |
| Meng Ng | 9/10 | 2482 days | 4% |
| John Appling | 9/10 | 2482 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2482 days | 4% |
| Michael Ritchie | 10/10 | 2510 days | 3% |
| Marguerite Pierron | 9/10 | 2510 days | 3% |
| Eva Summermatter | 9/10 | 2510 days | 3% |
| Keith Bath | 9/10 | 2510 days | 3% |
| Janice Friesen | 10/10 | 2510 days | 3% |
| GARY Zweck | 9/10 | 2541 days | 3% |
| Gerd Hauschild | 10/10 | 2541 days | 3% |
| Stuart WILKINS | 9/10 | 2541 days | 3% |
| Barbara | 10/10 | 2541 days | 3% |
| Lee Middleton | 10/10 | 2572 days | 3% |
| DAVID PASSY | 9/10 | 2572 days | 3% |
| Diane Ferry | 9/10 | 2572 days | 3% |
| Muhd Yusof | 10/10 | 2572 days | 3% |
| lori tyler | 10/10 | 2572 days | 3% |
| Andrea Aloisi | 6/10 | 2572 days | 3% |
| David Taus | 9/10 | 2572 days | 3% |
| Ralph | 10/10 | 2572 days | 3% |
| Oliver | 10/10 | 2572 days | 3% |
| Tim Daborn | 10/10 | 2602 days | 3% |
| Andrea Bradshaw | 8/10 | 2602 days | 3% |
| Martin Greenwood | 9/10 | 2602 days | 3% |
| Anders Knutsson | 1/10 | 2663 days | 1% |
| Suzan Freeman | 9/10 | 2816 days | 3% |
| Robyn Rawson | 10/10 | 2816 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2816 days | 3% |
| Audrey Simon | 9/10 | 2816 days | 3% |
| Christopher Bates | 10/10 | 2816 days | 3% |
| Lance Pearce | 10/10 | 2847 days | 3% |
| Gill Kenna | 9/10 | 2847 days | 3% |
| Tess Carrad | 9/10 | 2847 days | 3% |
| Josh Meyrick | 10/10 | 2847 days | 3% |
| angie Vickers | 9/10 | 2875 days | 3% |
| Denise Harja | 10/10 | 2875 days | 3% |
| Leonie Selk | 10/10 | 2875 days | 3% |
| Bodo Hesse | 10/10 | 2875 days | 3% |
| Dr Valerie Wall | 4/10 | 2875 days | 2% |
| Lyn Coleman | 10/10 | 2875 days | 3% |
| Simon Rickets | 10/10 | 2906 days | 3% |
| Helena Souckova | 10/10 | 2906 days | 3% |
| Chloe Nicholas | 8/10 | 2906 days | 3% |
| George Donkin | 10/10 | 2906 days | 3% |
| Eva Nittegaard | 9/10 | 2906 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2964 days | 1% |
| Thomas Sator | 10/10 | 2967 days | 3% |
| Kevin Taylor | 10/10 | 2967 days | 3% |
| Nick Beer | 9/10 | 2967 days | 3% |
| terri stevens | 9/10 | 2967 days | 3% |
| Marçal Cot | 9/10 | 2967 days | 3% |
| Christopher Holmes | 10/10 | 2967 days | 3% |
| Allain Riepema | 10/10 | 2980 days | 1% |
| Hubert Toh | 10/10 | 3028 days | 2% |
| Kim Pinkerton | 6/10 | 3212 days | 2% |
| Henry Carstens | 7/10 | 3212 days | 2% |
| Tim Doskoch | 6/10 | 3212 days | 2% |
| Laurence Edwards | 8/10 | 3240 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3240 days | 2% |
| richard genovese | 9/10 | 3240 days | 2% |
| Martina Rahlff | 9/10 | 3240 days | 2% |
| Kok Seong Wong | 9/10 | 3271 days | 2% |
| Kim Morhaus | 9/10 | 3271 days | 2% |
| Geoff Bardsley | 10/10 | 3271 days | 2% |
| Chris Britton | 10/10 | 3271 days | 2% |
| Camille Dow Baker | 9/10 | 3271 days | 2% |
| Tracy Houston | 10/10 | 3271 days | 2% |
| morgane delicourt | 10/10 | 3302 days | 2% |
| Davide Andriola | 10/10 | 3302 days | 2% |
| Raphael | 10/10 | 3302 days | 2% |
| Evelyn Rloeh | 9/10 | 3314 days | 1% |
| Ginetta Matthews | 8/10 | 3332 days | 2% |
| Ben Awcock | 10/10 | 3332 days | 2% |
| Michael Amos | 9/10 | 3332 days | 2% |
| Tony Waters | 10/10 | 3393 days | 2% |
| Nathan Taylor | 10/10 | 3455 days | 2% |
| Paul and Astrid | 7/10 | 3589 days | 1% |
| Julia Ebneter | 8/10 | 3629 days | 1% |
| Myrthe van Burink | 10/10 | 3637 days | 1% |
| Johannes Leistner | 10/10 | 3637 days | 1% |
| Lynne Martin | 9/10 | 3668 days | 1% |
| JMC | 9/10 | 3668 days | 1% |
| Cindy Renea | 10/10 | 4277 days | 0% |
| Tony Williamson | 10/10 | 4428 days | 1% |
| Don Sutherland | 9/10 | 4438 days | 0% |
| L+B | 9/10 | 4642 days | 1% |
| kmgirard | 10/10 | 4673 days | 1% |
| Jon satchwell | 10/10 | 4673 days | 1% |
| Marymac | 9/10 | 4701 days | 1% |
| chris malkin | 9/10 | 4701 days | 1% |
| JP Kearney | 10/10 | 4763 days | 1% |
| jennyjay | 9/10 | 4793 days | 1% |
| Maverick | 10/10 | 5007 days | 1% |
| Henning_Lizette | 9/10 | 5007 days | 1% |
| Sandra | 10/10 | 5007 days | 1% |
| Lara_C | 9/10 | 5007 days | 1% |
| djandjcmccallum | 9/10 | 5067 days | 1% |
| simonl2m | 8/10 | 5098 days | 1% |
| janejeff | 10/10 | 5098 days | 1% |
| piersa | 9/10 | 5129 days | 1% |
| debnphil | 10/10 | 5190 days | 1% |
| honeymoon1 | 10/10 | 5190 days | 1% |
| oherreravaras | 10/10 | 5220 days | 1% |
| kiwitravellers | 10/10 | 5220 days | 1% |
| El Duderino | 9/10 | 5220 days | 1% |
| Smyth | 9/10 | 5404 days | 1% |
| Shan104 | 9/10 | 5463 days | 1% |
| gazbow | 10/10 | 5555 days | 1% |
| PZ72 | 10/10 | 5769 days | 1% |
| Stephen Fletcher | 10/10 | 5859 days | 1% |
| scully | 10/10 | 5859 days | 1% |
| Chris22 | 9/10 | 5889 days | 1% |
| Andrew Doutch | 9/10 | 6042 days | 1% |
| nina | 10/10 | 6042 days | 1% |
| agc | 10/10 | 6042 days | 1% |
| Malcolm Henham | 10/10 | 6162 days | 1% |
| Ann McGrath | 10/10 | 6528 days | 1% |
| harry425 | 10/10 | 6924 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.99% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 98 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 95 | -1.93% |
| 96 | -1.95% |
| 97 | -1.97% |
| 98 | -1.99% |
| 99 | -2.01% |
| 100 | -2.03% |
| 101 | -2.05% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.