G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
160 Valid Reviews
The Kia Ora Campers experience has a total of 164 reviews. There are 160 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 160 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 88 |
|
55% |
9/10 | 54 |
|
34% |
8/10 | 9 |
|
6% |
7/10 | 2 |
|
1% |
6/10 | 3 |
|
2% |
5/10 | 0 |
|
0% |
4/10 | 3 |
|
2% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
1% |
92.69% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.69% and is based on 160 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 160 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 1 |
|
17% |
9/10 | 2 |
|
33% |
8/10 | 2 |
|
33% |
7/10 | 1 |
|
17% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
95.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Patrick Auvergne | 9/10 | 343 days | 100% |
Cor en Jacqueline, The Netherlands | 10/10 | 372 days | 100% |
Ernst en Rensje | 10/10 | 464 days | 95% |
Kevin Walsh | 9/10 | 464 days | 94% |
Robin | 9/10 | 495 days | 92% |
Jane and Rachel | 10/10 | 678 days | 80% |
Peter and Annemarie | 10/10 | 709 days | 77% |
Kelsey Fisher | 10/10 | 709 days | 77% |
Peter and Regina Schmidt | 10/10 | 737 days | 75% |
Neil Calvert | 10/10 | 890 days | 59% |
allan Chaney | 10/10 | 1378 days | 18% |
Maree Witten | 10/10 | 1439 days | 15% |
Allan Harkness | 9/10 | 1467 days | 13% |
Anna Ferguson | 10/10 | 1682 days | 7% |
Alan Donald | 9/10 | 1804 days | 5% |
Peter Bücker | 10/10 | 1804 days | 5% |
julie durfy | 10/10 | 1804 days | 5% |
Vicki Higgins | 10/10 | 1804 days | 5% |
A. Anonymous | 4/10 | 1804 days | 4% |
Nicole Wake | 10/10 | 1833 days | 5% |
Joao Granja | 10/10 | 1833 days | 5% |
Hazel Jenkins | 9/10 | 1833 days | 5% |
Saar , Netherlands. | 10/10 | 1833 days | 5% |
Georg Beyschlag | 10/10 | 1864 days | 5% |
Axel Personne | 10/10 | 1864 days | 5% |
Deborah Ludwig | 10/10 | 1864 days | 5% |
Ben | 10/10 | 1864 days | 5% |
Samantha Lam | 9/10 | 1895 days | 5% |
Lucas Malina | 10/10 | 1895 days | 5% |
Henry Schenker | 9/10 | 1895 days | 5% |
GILLES NORMAND | 10/10 | 1895 days | 5% |
Mickaël Loichon | 10/10 | 1895 days | 5% |
Neil McAdie | 10/10 | 1895 days | 5% |
Miguel Lopez | 10/10 | 1925 days | 5% |
Claudia Ashton | 10/10 | 1925 days | 5% |
Julie P | 10/10 | 1925 days | 5% |
larry fisher | 9/10 | 1956 days | 5% |
John Mette | 10/10 | 2109 days | 5% |
Brendan McAleer | 8/10 | 2139 days | 5% |
Jean Marc CHABOUD | 4/10 | 2170 days | 3% |
K Michele Austin | 10/10 | 2170 days | 5% |
Ken Grant | 8/10 | 2170 days | 5% |
Meng Ng | 9/10 | 2170 days | 5% |
John Appling | 9/10 | 2170 days | 5% |
Isabelle & Bruno - France | 10/10 | 2170 days | 5% |
Michael Ritchie | 10/10 | 2198 days | 5% |
Marguerite Pierron | 9/10 | 2198 days | 5% |
Eva Summermatter | 9/10 | 2198 days | 5% |
Keith Bath | 9/10 | 2198 days | 5% |
Janice Friesen | 10/10 | 2198 days | 5% |
GARY Zweck | 9/10 | 2229 days | 4% |
Gerd Hauschild | 10/10 | 2229 days | 5% |
Stuart WILKINS | 9/10 | 2229 days | 4% |
Barbara | 10/10 | 2229 days | 5% |
Lee Middleton | 10/10 | 2260 days | 4% |
DAVID PASSY | 9/10 | 2260 days | 4% |
Diane Ferry | 9/10 | 2260 days | 4% |
Muhd Yusof | 10/10 | 2260 days | 4% |
lori tyler | 10/10 | 2260 days | 4% |
Andrea Aloisi | 6/10 | 2260 days | 4% |
David Taus | 9/10 | 2260 days | 4% |
Ralph | 10/10 | 2260 days | 4% |
Oliver | 10/10 | 2260 days | 4% |
Tim Daborn | 10/10 | 2290 days | 4% |
Andrea Bradshaw | 8/10 | 2290 days | 4% |
Martin Greenwood | 9/10 | 2290 days | 4% |
Anders Knutsson | 1/10 | 2351 days | 2% |
Suzan Freeman | 9/10 | 2504 days | 4% |
Robyn Rawson | 10/10 | 2504 days | 4% |
Blair & Jacqui Martin | 9/10 | 2504 days | 4% |
Audrey Simon | 9/10 | 2504 days | 4% |
Christopher Bates | 10/10 | 2504 days | 4% |
Lance Pearce | 10/10 | 2535 days | 4% |
Gill Kenna | 9/10 | 2535 days | 4% |
Tess Carrad | 9/10 | 2535 days | 4% |
Josh Meyrick | 10/10 | 2535 days | 4% |
angie Vickers | 9/10 | 2563 days | 4% |
Denise Harja | 10/10 | 2563 days | 4% |
Leonie Selk | 10/10 | 2563 days | 4% |
Bodo Hesse | 10/10 | 2563 days | 4% |
Dr Valerie Wall | 4/10 | 2563 days | 2% |
Lyn Coleman | 10/10 | 2563 days | 4% |
Simon Rickets | 10/10 | 2594 days | 4% |
Helena Souckova | 10/10 | 2594 days | 4% |
Chloe Nicholas | 8/10 | 2594 days | 4% |
George Donkin | 10/10 | 2594 days | 4% |
Eva Nittegaard | 9/10 | 2594 days | 4% |
Dorothy and Graham Glen | 8/10 | 2652 days | 2% |
Thomas Sator | 10/10 | 2655 days | 4% |
Kevin Taylor | 10/10 | 2655 days | 4% |
Nick Beer | 9/10 | 2655 days | 4% |
terri stevens | 9/10 | 2655 days | 4% |
Marçal Cot | 9/10 | 2655 days | 4% |
Christopher Holmes | 10/10 | 2655 days | 4% |
Allain Riepema | 10/10 | 2668 days | 2% |
Hubert Toh | 10/10 | 2716 days | 3% |
Kim Pinkerton | 6/10 | 2900 days | 3% |
Henry Carstens | 7/10 | 2900 days | 3% |
Tim Doskoch | 6/10 | 2900 days | 3% |
Laurence Edwards | 8/10 | 2928 days | 3% |
Nikolaj Lambertsen | 9/10 | 2928 days | 3% |
richard genovese | 9/10 | 2928 days | 3% |
Martina Rahlff | 9/10 | 2928 days | 3% |
Kok Seong Wong | 9/10 | 2959 days | 3% |
Kim Morhaus | 9/10 | 2959 days | 3% |
Geoff Bardsley | 10/10 | 2959 days | 3% |
Chris Britton | 10/10 | 2959 days | 3% |
Camille Dow Baker | 9/10 | 2959 days | 3% |
Tracy Houston | 10/10 | 2959 days | 3% |
morgane delicourt | 10/10 | 2990 days | 3% |
Davide Andriola | 10/10 | 2990 days | 3% |
Raphael | 10/10 | 2990 days | 3% |
Evelyn Rloeh | 9/10 | 3002 days | 2% |
Ginetta Matthews | 8/10 | 3020 days | 3% |
Ben Awcock | 10/10 | 3020 days | 3% |
Michael Amos | 9/10 | 3020 days | 3% |
Tony Waters | 10/10 | 3081 days | 3% |
Nathan Taylor | 10/10 | 3143 days | 3% |
Paul and Astrid | 7/10 | 3277 days | 1% |
Julia Ebneter | 8/10 | 3317 days | 1% |
Myrthe van Burink | 10/10 | 3325 days | 2% |
Johannes Leistner | 10/10 | 3325 days | 2% |
Lynne Martin | 9/10 | 3356 days | 2% |
JMC | 9/10 | 3356 days | 2% |
Cindy Renea | 10/10 | 3965 days | 1% |
Tony Williamson | 10/10 | 4116 days | 1% |
Don Sutherland | 9/10 | 4126 days | 0% |
L+B | 9/10 | 4330 days | 0% |
kmgirard | 10/10 | 4361 days | 0% |
Jon satchwell | 10/10 | 4361 days | 0% |
Marymac | 9/10 | 4389 days | 1% |
chris malkin | 9/10 | 4389 days | 1% |
JP Kearney | 10/10 | 4451 days | 1% |
jennyjay | 9/10 | 4481 days | 1% |
Maverick | 10/10 | 4695 days | 1% |
Henning_Lizette | 9/10 | 4695 days | 1% |
Sandra | 10/10 | 4695 days | 1% |
Lara_C | 9/10 | 4695 days | 1% |
djandjcmccallum | 9/10 | 4755 days | 1% |
simonl2m | 8/10 | 4786 days | 1% |
janejeff | 10/10 | 4786 days | 1% |
piersa | 9/10 | 4817 days | 1% |
debnphil | 10/10 | 4878 days | 1% |
honeymoon1 | 10/10 | 4878 days | 1% |
oherreravaras | 10/10 | 4908 days | 1% |
kiwitravellers | 10/10 | 4908 days | 1% |
El Duderino | 9/10 | 4908 days | 1% |
Smyth | 9/10 | 5092 days | 1% |
Shan104 | 9/10 | 5151 days | 1% |
gazbow | 10/10 | 5243 days | 1% |
PZ72 | 10/10 | 5457 days | 1% |
Stephen Fletcher | 10/10 | 5547 days | 1% |
scully | 10/10 | 5547 days | 1% |
Chris22 | 9/10 | 5577 days | 1% |
Andrew Doutch | 9/10 | 5730 days | 1% |
nina | 10/10 | 5730 days | 1% |
agc | 10/10 | 5730 days | 1% |
Malcolm Henham | 10/10 | 5850 days | 1% |
Ann McGrath | 10/10 | 6216 days | 1% |
harry425 | 10/10 | 6612 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.91% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 51 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
Recent Reviews | Adjustment |
---|---|
0 | -3.00% |
1 | -2.63% |
2 | -1.50% |
3 | -0.38% |
4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 92 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
89 | -1.85% |
90 | -1.87% |
91 | -1.89% |
92 | -1.91% |
93 | -1.93% |
94 | -1.95% |
95 | -1.97% |
… | … |
0.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.