G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
164 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 164 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 92 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.87% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.87% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Traci Jo Barrett | 10/10 | 105 days | 100% |
| Patty Connor | 10/10 | 289 days | 96% |
| Cor and Jacqueline, The Netherlands | 10/10 | 317 days | 95% |
| Carole Garman | 10/10 | 317 days | 95% |
| Patrick Auvergne | 9/10 | 654 days | 75% |
| Cor en Jacqueline, The Netherlands | 10/10 | 683 days | 74% |
| Ernst en Rensje | 10/10 | 775 days | 66% |
| Kevin Walsh | 9/10 | 775 days | 65% |
| Robin | 9/10 | 806 days | 63% |
| Jane and Rachel | 10/10 | 989 days | 45% |
| Peter and Annemarie | 10/10 | 1020 days | 42% |
| Kelsey Fisher | 10/10 | 1020 days | 42% |
| Peter and Regina Schmidt | 10/10 | 1048 days | 40% |
| Neil Calvert | 10/10 | 1201 days | 27% |
| allan Chaney | 10/10 | 1688 days | 6% |
| Maree Witten | 10/10 | 1749 days | 5% |
| Allan Harkness | 9/10 | 1777 days | 5% |
| Anna Ferguson | 10/10 | 1992 days | 5% |
| Alan Donald | 9/10 | 2114 days | 4% |
| Peter Bücker | 10/10 | 2114 days | 4% |
| julie durfy | 10/10 | 2114 days | 4% |
| Vicki Higgins | 10/10 | 2115 days | 4% |
| A. Anonymous | 4/10 | 2115 days | 3% |
| Nicole Wake | 10/10 | 2143 days | 4% |
| Joao Granja | 10/10 | 2144 days | 4% |
| Hazel Jenkins | 9/10 | 2144 days | 4% |
| Saar , Netherlands. | 10/10 | 2144 days | 4% |
| Georg Beyschlag | 10/10 | 2174 days | 4% |
| Axel Personne | 10/10 | 2174 days | 4% |
| Deborah Ludwig | 10/10 | 2174 days | 4% |
| Ben | 10/10 | 2175 days | 4% |
| Samantha Lam | 9/10 | 2205 days | 4% |
| Lucas Malina | 10/10 | 2205 days | 4% |
| Henry Schenker | 9/10 | 2205 days | 4% |
| GILLES NORMAND | 10/10 | 2205 days | 4% |
| Mickaël Loichon | 10/10 | 2206 days | 4% |
| Neil McAdie | 10/10 | 2206 days | 4% |
| Miguel Lopez | 10/10 | 2235 days | 4% |
| Claudia Ashton | 10/10 | 2235 days | 4% |
| Julie P | 10/10 | 2236 days | 4% |
| larry fisher | 9/10 | 2267 days | 4% |
| John Mette | 10/10 | 2419 days | 4% |
| Brendan McAleer | 8/10 | 2449 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2480 days | 2% |
| K Michele Austin | 10/10 | 2480 days | 4% |
| Ken Grant | 8/10 | 2480 days | 3% |
| Meng Ng | 9/10 | 2480 days | 4% |
| John Appling | 9/10 | 2480 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2481 days | 4% |
| Michael Ritchie | 10/10 | 2508 days | 3% |
| Marguerite Pierron | 9/10 | 2508 days | 3% |
| Eva Summermatter | 9/10 | 2508 days | 3% |
| Keith Bath | 9/10 | 2509 days | 3% |
| Janice Friesen | 10/10 | 2509 days | 3% |
| GARY Zweck | 9/10 | 2539 days | 3% |
| Gerd Hauschild | 10/10 | 2540 days | 3% |
| Stuart WILKINS | 9/10 | 2540 days | 3% |
| Barbara | 10/10 | 2540 days | 3% |
| Lee Middleton | 10/10 | 2570 days | 3% |
| DAVID PASSY | 9/10 | 2570 days | 3% |
| Diane Ferry | 9/10 | 2570 days | 3% |
| Muhd Yusof | 10/10 | 2570 days | 3% |
| lori tyler | 10/10 | 2570 days | 3% |
| Andrea Aloisi | 6/10 | 2570 days | 3% |
| David Taus | 9/10 | 2570 days | 3% |
| Ralph | 10/10 | 2571 days | 3% |
| Oliver | 10/10 | 2571 days | 3% |
| Tim Daborn | 10/10 | 2600 days | 3% |
| Andrea Bradshaw | 8/10 | 2600 days | 3% |
| Martin Greenwood | 9/10 | 2601 days | 3% |
| Anders Knutsson | 1/10 | 2661 days | 1% |
| Suzan Freeman | 9/10 | 2814 days | 3% |
| Robyn Rawson | 10/10 | 2814 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2814 days | 3% |
| Audrey Simon | 9/10 | 2814 days | 3% |
| Christopher Bates | 10/10 | 2815 days | 3% |
| Lance Pearce | 10/10 | 2845 days | 3% |
| Gill Kenna | 9/10 | 2845 days | 3% |
| Tess Carrad | 9/10 | 2845 days | 3% |
| Josh Meyrick | 10/10 | 2846 days | 3% |
| angie Vickers | 9/10 | 2873 days | 3% |
| Denise Harja | 10/10 | 2873 days | 3% |
| Leonie Selk | 10/10 | 2873 days | 3% |
| Bodo Hesse | 10/10 | 2873 days | 3% |
| Dr Valerie Wall | 4/10 | 2874 days | 2% |
| Lyn Coleman | 10/10 | 2874 days | 3% |
| Simon Rickets | 10/10 | 2904 days | 3% |
| Helena Souckova | 10/10 | 2904 days | 3% |
| Chloe Nicholas | 8/10 | 2904 days | 3% |
| George Donkin | 10/10 | 2904 days | 3% |
| Eva Nittegaard | 9/10 | 2904 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2963 days | 1% |
| Thomas Sator | 10/10 | 2965 days | 3% |
| Kevin Taylor | 10/10 | 2965 days | 3% |
| Nick Beer | 9/10 | 2965 days | 3% |
| terri stevens | 9/10 | 2965 days | 3% |
| Marçal Cot | 9/10 | 2965 days | 3% |
| Christopher Holmes | 10/10 | 2965 days | 3% |
| Allain Riepema | 10/10 | 2979 days | 1% |
| Hubert Toh | 10/10 | 3027 days | 2% |
| Kim Pinkerton | 6/10 | 3210 days | 2% |
| Henry Carstens | 7/10 | 3210 days | 2% |
| Tim Doskoch | 6/10 | 3210 days | 2% |
| Laurence Edwards | 8/10 | 3238 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3238 days | 2% |
| richard genovese | 9/10 | 3238 days | 2% |
| Martina Rahlff | 9/10 | 3238 days | 2% |
| Kok Seong Wong | 9/10 | 3269 days | 2% |
| Kim Morhaus | 9/10 | 3269 days | 2% |
| Geoff Bardsley | 10/10 | 3269 days | 2% |
| Chris Britton | 10/10 | 3269 days | 2% |
| Camille Dow Baker | 9/10 | 3269 days | 2% |
| Tracy Houston | 10/10 | 3269 days | 2% |
| morgane delicourt | 10/10 | 3300 days | 2% |
| Davide Andriola | 10/10 | 3300 days | 2% |
| Raphael | 10/10 | 3300 days | 2% |
| Evelyn Rloeh | 9/10 | 3313 days | 1% |
| Ginetta Matthews | 8/10 | 3330 days | 2% |
| Ben Awcock | 10/10 | 3330 days | 2% |
| Michael Amos | 9/10 | 3330 days | 2% |
| Tony Waters | 10/10 | 3391 days | 2% |
| Nathan Taylor | 10/10 | 3453 days | 2% |
| Paul and Astrid | 7/10 | 3588 days | 1% |
| Julia Ebneter | 8/10 | 3628 days | 1% |
| Myrthe van Burink | 10/10 | 3635 days | 1% |
| Johannes Leistner | 10/10 | 3635 days | 1% |
| Lynne Martin | 9/10 | 3666 days | 1% |
| JMC | 9/10 | 3667 days | 1% |
| Cindy Renea | 10/10 | 4276 days | 0% |
| Tony Williamson | 10/10 | 4427 days | 1% |
| Don Sutherland | 9/10 | 4437 days | 0% |
| L+B | 9/10 | 4641 days | 1% |
| kmgirard | 10/10 | 4672 days | 1% |
| Jon satchwell | 10/10 | 4672 days | 1% |
| Marymac | 9/10 | 4700 days | 1% |
| chris malkin | 9/10 | 4700 days | 1% |
| JP Kearney | 10/10 | 4762 days | 1% |
| jennyjay | 9/10 | 4792 days | 1% |
| Maverick | 10/10 | 5006 days | 1% |
| Henning_Lizette | 9/10 | 5006 days | 1% |
| Sandra | 10/10 | 5006 days | 1% |
| Lara_C | 9/10 | 5006 days | 1% |
| djandjcmccallum | 9/10 | 5066 days | 1% |
| simonl2m | 8/10 | 5097 days | 1% |
| janejeff | 10/10 | 5097 days | 1% |
| piersa | 9/10 | 5128 days | 1% |
| debnphil | 10/10 | 5189 days | 1% |
| honeymoon1 | 10/10 | 5189 days | 1% |
| oherreravaras | 10/10 | 5219 days | 1% |
| kiwitravellers | 10/10 | 5219 days | 1% |
| El Duderino | 9/10 | 5219 days | 1% |
| Smyth | 9/10 | 5403 days | 1% |
| Shan104 | 9/10 | 5462 days | 1% |
| gazbow | 10/10 | 5554 days | 1% |
| PZ72 | 10/10 | 5768 days | 1% |
| Stephen Fletcher | 10/10 | 5858 days | 1% |
| scully | 10/10 | 5858 days | 1% |
| Chris22 | 9/10 | 5888 days | 1% |
| Andrew Doutch | 9/10 | 6041 days | 1% |
| nina | 10/10 | 6041 days | 1% |
| agc | 10/10 | 6041 days | 1% |
| Malcolm Henham | 10/10 | 6161 days | 1% |
| Ann McGrath | 10/10 | 6527 days | 1% |
| harry425 | 10/10 | 6923 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.95% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 96 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 93 | -1.89% |
| 94 | -1.91% |
| 95 | -1.93% |
| 96 | -1.95% |
| 97 | -1.97% |
| 98 | -1.99% |
| 99 | -2.01% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.