G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
160 Valid Reviews
The Kia Ora Campers experience has a total of 164 reviews. There are 160 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 160 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 88 |
|
55% |
| 9/10 | 54 |
|
34% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.69% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.69% and is based on 160 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 160 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patrick Auvergne | 9/10 | 265 days | 100% |
| Cor en Jacqueline, The Netherlands | 10/10 | 294 days | 100% |
| Ernst en Rensje | 10/10 | 386 days | 96% |
| Kevin Walsh | 9/10 | 386 days | 95% |
| Robin | 9/10 | 417 days | 94% |
| Jane and Rachel | 10/10 | 600 days | 84% |
| Peter and Annemarie | 10/10 | 631 days | 81% |
| Kelsey Fisher | 10/10 | 631 days | 81% |
| Peter and Regina Schmidt | 10/10 | 659 days | 79% |
| Neil Calvert | 10/10 | 812 days | 66% |
| allan Chaney | 10/10 | 1299 days | 22% |
| Maree Witten | 10/10 | 1360 days | 18% |
| Allan Harkness | 9/10 | 1388 days | 17% |
| Anna Ferguson | 10/10 | 1603 days | 8% |
| Alan Donald | 9/10 | 1725 days | 6% |
| Peter Bücker | 10/10 | 1725 days | 6% |
| julie durfy | 10/10 | 1725 days | 6% |
| Vicki Higgins | 10/10 | 1726 days | 6% |
| A. Anonymous | 4/10 | 1726 days | 4% |
| Nicole Wake | 10/10 | 1754 days | 6% |
| Joao Granja | 10/10 | 1755 days | 6% |
| Hazel Jenkins | 9/10 | 1755 days | 5% |
| Saar , Netherlands. | 10/10 | 1755 days | 6% |
| Georg Beyschlag | 10/10 | 1785 days | 5% |
| Axel Personne | 10/10 | 1785 days | 5% |
| Deborah Ludwig | 10/10 | 1785 days | 5% |
| Ben | 10/10 | 1786 days | 5% |
| Samantha Lam | 9/10 | 1816 days | 5% |
| Lucas Malina | 10/10 | 1816 days | 5% |
| Henry Schenker | 9/10 | 1816 days | 5% |
| GILLES NORMAND | 10/10 | 1816 days | 5% |
| Mickaël Loichon | 10/10 | 1817 days | 5% |
| Neil McAdie | 10/10 | 1817 days | 5% |
| Miguel Lopez | 10/10 | 1846 days | 5% |
| Claudia Ashton | 10/10 | 1846 days | 5% |
| Julie P | 10/10 | 1847 days | 5% |
| larry fisher | 9/10 | 1878 days | 5% |
| John Mette | 10/10 | 2030 days | 5% |
| Brendan McAleer | 8/10 | 2060 days | 5% |
| Jean Marc CHABOUD | 4/10 | 2091 days | 3% |
| K Michele Austin | 10/10 | 2091 days | 5% |
| Ken Grant | 8/10 | 2091 days | 5% |
| Meng Ng | 9/10 | 2091 days | 5% |
| John Appling | 9/10 | 2091 days | 5% |
| Isabelle & Bruno - France | 10/10 | 2092 days | 5% |
| Michael Ritchie | 10/10 | 2119 days | 5% |
| Marguerite Pierron | 9/10 | 2119 days | 5% |
| Eva Summermatter | 9/10 | 2119 days | 5% |
| Keith Bath | 9/10 | 2120 days | 5% |
| Janice Friesen | 10/10 | 2120 days | 5% |
| GARY Zweck | 9/10 | 2150 days | 5% |
| Gerd Hauschild | 10/10 | 2151 days | 5% |
| Stuart WILKINS | 9/10 | 2151 days | 5% |
| Barbara | 10/10 | 2151 days | 5% |
| Lee Middleton | 10/10 | 2181 days | 5% |
| DAVID PASSY | 9/10 | 2181 days | 4% |
| Diane Ferry | 9/10 | 2181 days | 4% |
| Muhd Yusof | 10/10 | 2181 days | 5% |
| lori tyler | 10/10 | 2181 days | 5% |
| Andrea Aloisi | 6/10 | 2181 days | 4% |
| David Taus | 9/10 | 2181 days | 4% |
| Ralph | 10/10 | 2182 days | 5% |
| Oliver | 10/10 | 2182 days | 5% |
| Tim Daborn | 10/10 | 2211 days | 4% |
| Andrea Bradshaw | 8/10 | 2211 days | 4% |
| Martin Greenwood | 9/10 | 2212 days | 4% |
| Anders Knutsson | 1/10 | 2272 days | 2% |
| Suzan Freeman | 9/10 | 2425 days | 4% |
| Robyn Rawson | 10/10 | 2425 days | 4% |
| Blair & Jacqui Martin | 9/10 | 2425 days | 4% |
| Audrey Simon | 9/10 | 2425 days | 4% |
| Christopher Bates | 10/10 | 2426 days | 4% |
| Lance Pearce | 10/10 | 2456 days | 4% |
| Gill Kenna | 9/10 | 2456 days | 4% |
| Tess Carrad | 9/10 | 2456 days | 4% |
| Josh Meyrick | 10/10 | 2457 days | 4% |
| angie Vickers | 9/10 | 2484 days | 4% |
| Denise Harja | 10/10 | 2484 days | 4% |
| Leonie Selk | 10/10 | 2484 days | 4% |
| Bodo Hesse | 10/10 | 2484 days | 4% |
| Dr Valerie Wall | 4/10 | 2485 days | 3% |
| Lyn Coleman | 10/10 | 2485 days | 4% |
| Simon Rickets | 10/10 | 2515 days | 4% |
| Helena Souckova | 10/10 | 2515 days | 4% |
| Chloe Nicholas | 8/10 | 2515 days | 4% |
| George Donkin | 10/10 | 2515 days | 4% |
| Eva Nittegaard | 9/10 | 2515 days | 4% |
| Dorothy and Graham Glen | 8/10 | 2574 days | 2% |
| Thomas Sator | 10/10 | 2576 days | 4% |
| Kevin Taylor | 10/10 | 2576 days | 4% |
| Nick Beer | 9/10 | 2576 days | 4% |
| terri stevens | 9/10 | 2576 days | 4% |
| Marçal Cot | 9/10 | 2576 days | 4% |
| Christopher Holmes | 10/10 | 2576 days | 4% |
| Allain Riepema | 10/10 | 2590 days | 2% |
| Hubert Toh | 10/10 | 2638 days | 4% |
| Kim Pinkerton | 6/10 | 2821 days | 3% |
| Henry Carstens | 7/10 | 2821 days | 3% |
| Tim Doskoch | 6/10 | 2821 days | 3% |
| Laurence Edwards | 8/10 | 2849 days | 3% |
| Nikolaj Lambertsen | 9/10 | 2849 days | 3% |
| richard genovese | 9/10 | 2849 days | 3% |
| Martina Rahlff | 9/10 | 2849 days | 3% |
| Kok Seong Wong | 9/10 | 2880 days | 3% |
| Kim Morhaus | 9/10 | 2880 days | 3% |
| Geoff Bardsley | 10/10 | 2880 days | 3% |
| Chris Britton | 10/10 | 2880 days | 3% |
| Camille Dow Baker | 9/10 | 2880 days | 3% |
| Tracy Houston | 10/10 | 2880 days | 3% |
| morgane delicourt | 10/10 | 2911 days | 3% |
| Davide Andriola | 10/10 | 2911 days | 3% |
| Raphael | 10/10 | 2911 days | 3% |
| Evelyn Rloeh | 9/10 | 2924 days | 2% |
| Ginetta Matthews | 8/10 | 2941 days | 3% |
| Ben Awcock | 10/10 | 2941 days | 3% |
| Michael Amos | 9/10 | 2941 days | 3% |
| Tony Waters | 10/10 | 3002 days | 3% |
| Nathan Taylor | 10/10 | 3064 days | 3% |
| Paul and Astrid | 7/10 | 3199 days | 1% |
| Julia Ebneter | 8/10 | 3239 days | 1% |
| Myrthe van Burink | 10/10 | 3246 days | 2% |
| Johannes Leistner | 10/10 | 3246 days | 2% |
| Lynne Martin | 9/10 | 3277 days | 2% |
| JMC | 9/10 | 3278 days | 2% |
| Cindy Renea | 10/10 | 3887 days | 1% |
| Tony Williamson | 10/10 | 4038 days | 1% |
| Don Sutherland | 9/10 | 4048 days | 0% |
| L+B | 9/10 | 4252 days | 0% |
| kmgirard | 10/10 | 4283 days | 0% |
| Jon satchwell | 10/10 | 4283 days | 0% |
| Marymac | 9/10 | 4311 days | 0% |
| chris malkin | 9/10 | 4311 days | 0% |
| JP Kearney | 10/10 | 4373 days | 0% |
| jennyjay | 9/10 | 4403 days | 1% |
| Maverick | 10/10 | 4617 days | 1% |
| Henning_Lizette | 9/10 | 4617 days | 1% |
| Sandra | 10/10 | 4617 days | 1% |
| Lara_C | 9/10 | 4617 days | 1% |
| djandjcmccallum | 9/10 | 4677 days | 1% |
| simonl2m | 8/10 | 4708 days | 1% |
| janejeff | 10/10 | 4708 days | 1% |
| piersa | 9/10 | 4739 days | 1% |
| debnphil | 10/10 | 4800 days | 1% |
| honeymoon1 | 10/10 | 4800 days | 1% |
| oherreravaras | 10/10 | 4830 days | 1% |
| kiwitravellers | 10/10 | 4830 days | 1% |
| El Duderino | 9/10 | 4830 days | 1% |
| Smyth | 9/10 | 5014 days | 1% |
| Shan104 | 9/10 | 5073 days | 1% |
| gazbow | 10/10 | 5165 days | 1% |
| PZ72 | 10/10 | 5379 days | 1% |
| Stephen Fletcher | 10/10 | 5469 days | 1% |
| scully | 10/10 | 5469 days | 1% |
| Chris22 | 9/10 | 5499 days | 1% |
| Andrew Doutch | 9/10 | 5652 days | 1% |
| nina | 10/10 | 5652 days | 1% |
| agc | 10/10 | 5652 days | 1% |
| Malcolm Henham | 10/10 | 5772 days | 1% |
| Ann McGrath | 10/10 | 6138 days | 1% |
| harry425 | 10/10 | 6534 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.89% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 13 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| … | … |
Balancing Adjustment
0.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.