Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
160 Valid Reviews
The Kia Ora Campers experience has a total of 164 reviews. There are 160 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 160 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 88 |
|
55% |
| 9/10 | 54 |
|
34% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.69% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.69% and is based on 160 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 160 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patrick Auvergne | 9/10 | 336 days | 100% |
| Cor en Jacqueline, The Netherlands | 10/10 | 365 days | 100% |
| Ernst en Rensje | 10/10 | 457 days | 95% |
| Kevin Walsh | 9/10 | 457 days | 94% |
| Robin | 9/10 | 488 days | 92% |
| Jane and Rachel | 10/10 | 671 days | 80% |
| Peter and Annemarie | 10/10 | 702 days | 78% |
| Kelsey Fisher | 10/10 | 702 days | 78% |
| Peter and Regina Schmidt | 10/10 | 730 days | 75% |
| Neil Calvert | 10/10 | 883 days | 60% |
| allan Chaney | 10/10 | 1370 days | 18% |
| Maree Witten | 10/10 | 1431 days | 15% |
| Allan Harkness | 9/10 | 1459 days | 13% |
| Anna Ferguson | 10/10 | 1674 days | 7% |
| Alan Donald | 9/10 | 1796 days | 5% |
| Peter Bücker | 10/10 | 1796 days | 5% |
| julie durfy | 10/10 | 1796 days | 5% |
| Vicki Higgins | 10/10 | 1797 days | 5% |
| A. Anonymous | 4/10 | 1797 days | 4% |
| Nicole Wake | 10/10 | 1825 days | 5% |
| Joao Granja | 10/10 | 1826 days | 5% |
| Hazel Jenkins | 9/10 | 1826 days | 5% |
| Saar , Netherlands. | 10/10 | 1826 days | 5% |
| Georg Beyschlag | 10/10 | 1856 days | 5% |
| Axel Personne | 10/10 | 1856 days | 5% |
| Deborah Ludwig | 10/10 | 1856 days | 5% |
| Ben | 10/10 | 1857 days | 5% |
| Samantha Lam | 9/10 | 1887 days | 5% |
| Lucas Malina | 10/10 | 1887 days | 5% |
| Henry Schenker | 9/10 | 1887 days | 5% |
| GILLES NORMAND | 10/10 | 1887 days | 5% |
| Mickaël Loichon | 10/10 | 1888 days | 5% |
| Neil McAdie | 10/10 | 1888 days | 5% |
| Miguel Lopez | 10/10 | 1917 days | 5% |
| Claudia Ashton | 10/10 | 1917 days | 5% |
| Julie P | 10/10 | 1918 days | 5% |
| larry fisher | 9/10 | 1949 days | 5% |
| John Mette | 10/10 | 2101 days | 5% |
| Brendan McAleer | 8/10 | 2131 days | 5% |
| Jean Marc CHABOUD | 4/10 | 2162 days | 3% |
| K Michele Austin | 10/10 | 2162 days | 5% |
| Ken Grant | 8/10 | 2162 days | 5% |
| Meng Ng | 9/10 | 2162 days | 5% |
| John Appling | 9/10 | 2162 days | 5% |
| Isabelle & Bruno - France | 10/10 | 2163 days | 5% |
| Michael Ritchie | 10/10 | 2190 days | 5% |
| Marguerite Pierron | 9/10 | 2190 days | 5% |
| Eva Summermatter | 9/10 | 2190 days | 5% |
| Keith Bath | 9/10 | 2191 days | 5% |
| Janice Friesen | 10/10 | 2191 days | 5% |
| GARY Zweck | 9/10 | 2221 days | 4% |
| Gerd Hauschild | 10/10 | 2222 days | 5% |
| Stuart WILKINS | 9/10 | 2222 days | 4% |
| Barbara | 10/10 | 2222 days | 5% |
| Lee Middleton | 10/10 | 2252 days | 4% |
| DAVID PASSY | 9/10 | 2252 days | 4% |
| Diane Ferry | 9/10 | 2252 days | 4% |
| Muhd Yusof | 10/10 | 2252 days | 4% |
| lori tyler | 10/10 | 2252 days | 4% |
| Andrea Aloisi | 6/10 | 2252 days | 4% |
| David Taus | 9/10 | 2252 days | 4% |
| Ralph | 10/10 | 2253 days | 4% |
| Oliver | 10/10 | 2253 days | 4% |
| Tim Daborn | 10/10 | 2282 days | 4% |
| Andrea Bradshaw | 8/10 | 2282 days | 4% |
| Martin Greenwood | 9/10 | 2283 days | 4% |
| Anders Knutsson | 1/10 | 2343 days | 2% |
| Suzan Freeman | 9/10 | 2496 days | 4% |
| Robyn Rawson | 10/10 | 2496 days | 4% |
| Blair & Jacqui Martin | 9/10 | 2496 days | 4% |
| Audrey Simon | 9/10 | 2496 days | 4% |
| Christopher Bates | 10/10 | 2497 days | 4% |
| Lance Pearce | 10/10 | 2527 days | 4% |
| Gill Kenna | 9/10 | 2527 days | 4% |
| Tess Carrad | 9/10 | 2527 days | 4% |
| Josh Meyrick | 10/10 | 2528 days | 4% |
| angie Vickers | 9/10 | 2555 days | 4% |
| Denise Harja | 10/10 | 2555 days | 4% |
| Leonie Selk | 10/10 | 2555 days | 4% |
| Bodo Hesse | 10/10 | 2555 days | 4% |
| Dr Valerie Wall | 4/10 | 2556 days | 2% |
| Lyn Coleman | 10/10 | 2556 days | 4% |
| Simon Rickets | 10/10 | 2586 days | 4% |
| Helena Souckova | 10/10 | 2586 days | 4% |
| Chloe Nicholas | 8/10 | 2586 days | 4% |
| George Donkin | 10/10 | 2586 days | 4% |
| Eva Nittegaard | 9/10 | 2586 days | 4% |
| Dorothy and Graham Glen | 8/10 | 2645 days | 2% |
| Thomas Sator | 10/10 | 2647 days | 4% |
| Kevin Taylor | 10/10 | 2647 days | 4% |
| Nick Beer | 9/10 | 2647 days | 4% |
| terri stevens | 9/10 | 2647 days | 4% |
| Marçal Cot | 9/10 | 2647 days | 4% |
| Christopher Holmes | 10/10 | 2647 days | 4% |
| Allain Riepema | 10/10 | 2661 days | 2% |
| Hubert Toh | 10/10 | 2709 days | 3% |
| Kim Pinkerton | 6/10 | 2892 days | 3% |
| Henry Carstens | 7/10 | 2892 days | 3% |
| Tim Doskoch | 6/10 | 2892 days | 3% |
| Laurence Edwards | 8/10 | 2920 days | 3% |
| Nikolaj Lambertsen | 9/10 | 2920 days | 3% |
| richard genovese | 9/10 | 2920 days | 3% |
| Martina Rahlff | 9/10 | 2920 days | 3% |
| Kok Seong Wong | 9/10 | 2951 days | 3% |
| Kim Morhaus | 9/10 | 2951 days | 3% |
| Geoff Bardsley | 10/10 | 2951 days | 3% |
| Chris Britton | 10/10 | 2951 days | 3% |
| Camille Dow Baker | 9/10 | 2951 days | 3% |
| Tracy Houston | 10/10 | 2951 days | 3% |
| morgane delicourt | 10/10 | 2982 days | 3% |
| Davide Andriola | 10/10 | 2982 days | 3% |
| Raphael | 10/10 | 2982 days | 3% |
| Evelyn Rloeh | 9/10 | 2995 days | 2% |
| Ginetta Matthews | 8/10 | 3012 days | 3% |
| Ben Awcock | 10/10 | 3012 days | 3% |
| Michael Amos | 9/10 | 3012 days | 3% |
| Tony Waters | 10/10 | 3073 days | 3% |
| Nathan Taylor | 10/10 | 3135 days | 3% |
| Paul and Astrid | 7/10 | 3270 days | 1% |
| Julia Ebneter | 8/10 | 3310 days | 1% |
| Myrthe van Burink | 10/10 | 3317 days | 2% |
| Johannes Leistner | 10/10 | 3317 days | 2% |
| Lynne Martin | 9/10 | 3348 days | 2% |
| JMC | 9/10 | 3349 days | 2% |
| Cindy Renea | 10/10 | 3958 days | 1% |
| Tony Williamson | 10/10 | 4109 days | 1% |
| Don Sutherland | 9/10 | 4119 days | 0% |
| L+B | 9/10 | 4323 days | 0% |
| kmgirard | 10/10 | 4354 days | 0% |
| Jon satchwell | 10/10 | 4354 days | 0% |
| Marymac | 9/10 | 4382 days | 1% |
| chris malkin | 9/10 | 4382 days | 1% |
| JP Kearney | 10/10 | 4444 days | 1% |
| jennyjay | 9/10 | 4474 days | 1% |
| Maverick | 10/10 | 4688 days | 1% |
| Henning_Lizette | 9/10 | 4688 days | 1% |
| Sandra | 10/10 | 4688 days | 1% |
| Lara_C | 9/10 | 4688 days | 1% |
| djandjcmccallum | 9/10 | 4748 days | 1% |
| simonl2m | 8/10 | 4779 days | 1% |
| janejeff | 10/10 | 4779 days | 1% |
| piersa | 9/10 | 4810 days | 1% |
| debnphil | 10/10 | 4871 days | 1% |
| honeymoon1 | 10/10 | 4871 days | 1% |
| oherreravaras | 10/10 | 4901 days | 1% |
| kiwitravellers | 10/10 | 4901 days | 1% |
| El Duderino | 9/10 | 4901 days | 1% |
| Smyth | 9/10 | 5085 days | 1% |
| Shan104 | 9/10 | 5144 days | 1% |
| gazbow | 10/10 | 5236 days | 1% |
| PZ72 | 10/10 | 5450 days | 1% |
| Stephen Fletcher | 10/10 | 5540 days | 1% |
| scully | 10/10 | 5540 days | 1% |
| Chris22 | 9/10 | 5570 days | 1% |
| Andrew Doutch | 9/10 | 5723 days | 1% |
| nina | 10/10 | 5723 days | 1% |
| agc | 10/10 | 5723 days | 1% |
| Malcolm Henham | 10/10 | 5843 days | 1% |
| Ann McGrath | 10/10 | 6209 days | 1% |
| harry425 | 10/10 | 6605 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.76% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 85 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 82 | -1.70% |
| 83 | -1.72% |
| 84 | -1.74% |
| 85 | -1.76% |
| 86 | -1.78% |
| 87 | -1.80% |
| 88 | -1.82% |
| … | … |
Balancing Adjustment
0.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.