Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Escape Campervan Rentals.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Escape Campervan Rentals

Valid Reviews

292 Valid Reviews

The Escape Campervan Rentals experience has a total of 297 reviews. There are 292 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 292 valid reviews:

Rating Count Percentage
10/10 73
25%
9/10 70
24%
8/10 92
32%
7/10 29
10%
6/10 13
4%
5/10 5
2%
4/10 2
1%
3/10 2
1%
2/10 3
1%
1/10 3
1%

83.05% Average

The raw data average (mean) for all the Escape Campervan Rentals valid reviews is 83.05% and is based on 292 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

193 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 292 valid reviews, the experience has 193 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 193 face-to-face reviews:

Rating Count Percentage
10/10 22
11%
9/10 45
23%
8/10 85
44%
7/10 28
15%
6/10 9
5%
5/10 3
2%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

81.55% Average

The raw data average (mean) for all the Escape Campervan Rentals face-to-face reviews is 81.55% and is based on 193 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.88%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Anni 10/10 68 days 100%
Jorian 6/10 343 days 81%
Luke 1/10 372 days 37%
Rahel Herzog 10/10 403 days 91%
Caroline 10/10 1620 days 7%
Mollie Q 10/10 1712 days 6%
Harold Riegle 9/10 1773 days 5%
Meike Wenzl 10/10 1804 days 5%
Birgit Assmann 10/10 1804 days 5%
jonathan vadennr 10/10 1864 days 5%
Mel Brittle 1/10 1864 days 2%
Tamzin 9/10 1925 days 5%
Maxime 10/10 2078 days 4%
Laura Duggan 8/10 2109 days 4%
Jeremy Wright 9/10 2139 days 4%
Damien Jacquet 10/10 2139 days 4%
Alice McCary 9/10 2170 days 4%
will.i.am 8/10 2170 days 4%
Andreas Jonsson 6/10 2198 days 4%
Neil Cook 10/10 2198 days 4%
Francois & Caroline 8/10 2229 days 4%
Brendan Jones 10/10 2229 days 4%
Jack 10/10 2321 days 4%
Jana Fickerova 10/10 2474 days 4%
Felicity Littlefair 8/10 2563 days 3%
Claire Judd 10/10 2563 days 4%
Baudry Manon 10/10 2594 days 3%
Cory Snegirev 10/10 2594 days 3%
Terry Boehmer 2/10 2625 days 2%
Lizzie Edmonds 10/10 2651 days 3%
Laura Meelynn 9/10 2655 days 3%
Stuart Atkinson 9/10 2655 days 3%
Audrey Barras 9/10 2655 days 3%
Anis Quentin 9/10 2658 days 3%
Alexandre Grasland 9/10 2686 days 3%
Hannah Martin 10/10 2716 days 3%
CARMERS 5/10 2716 days 2%
Dave Willems 9/10 2747 days 3%
Bruce Crombie 10/10 2808 days 3%
Alix Braouezec 7/10 2839 days 3%
Ben Bryant 10/10 2839 days 3%
Quentin Vercamer 8/10 2883 days 3%
Rachel Parker 10/10 2900 days 3%
Julie Boboli 10/10 2900 days 3%
Robin Aitchison 8/10 2900 days 3%
Jessica and Jonny Pollard 8/10 2901 days 3%
ALEXANDRE ESCOT 8/10 2903 days 3%
Christoph Grubmair 7/10 2914 days 3%
Matt Tribe 8/10 2928 days 3%
Danielle Ingbrigtson 2/10 2959 days 1%
Ivars Šmits 1/10 2959 days 1%
H Q 10/10 2959 days 3%
Richard Buytendijk 3/10 2959 days 1%
Jacquelyn Fili 10/10 2959 days 3%
Asbjorn Osland 8/10 2959 days 3%
Dubrulle 9/10 2978 days 3%
Nathalie 9/10 2983 days 3%
Tom Wouda 6/10 2984 days 2%
Sascha Pohlers 9/10 2990 days 3%
Jennie Holland 8/10 2991 days 3%
Connor Hormell 9/10 2993 days 3%
Rose Guillaume 9/10 3001 days 3%
romain perroches 7/10 3013 days 2%
Soria Chher 7/10 3013 days 2%
Bina Johansson 10/10 3013 days 3%
Marie-Louise Förster 10/10 3020 days 3%
Roberta Peckham 6/10 3020 days 2%
Rebecca Arthur-Almond 9/10 3020 days 3%
Margo Bernard 10/10 3020 days 3%
Samuel Michalak 8/10 3027 days 3%
Eveline 9/10 3029 days 3%
Lorant julie 3/10 3051 days 1%
Tara Friel 10/10 3081 days 3%
Ivanova R 9/10 3233 days 2%
Diane T 8/10 3233 days 2%
Sarah van den Bos 9/10 3234 days 2%
Charly 7/10 3238 days 2%
Lorenz Pfisterer 9/10 3245 days 2%
Ardian G 8/10 3245 days 2%
Sophia and Karen 7/10 3247 days 2%
Julia 10/10 3250 days 2%
Helena 7/10 3257 days 2%
Kathryn Nolan 9/10 3258 days 2%
Jonathan Foskett 8/10 3260 days 2%
Stephan Kirchenbaur 8/10 3260 days 2%
Adrien Gaumont 8/10 3261 days 2%
Lewis Whittle 6/10 3275 days 2%
Gerardo Furtado 10/10 3282 days 2%
Eileen Donzal 10/10 3294 days 2%
Naevon Espiritu 9/10 3294 days 2%
Leslie MORSS 9/10 3294 days 2%
Alice and James 8/10 3302 days 2%
Audrey and Max 8/10 3307 days 2%
Lazarela 10/10 3311 days 2%
Mark 9/10 3325 days 2%
Nathaniel Sutherland 9/10 3325 days 2%
alban guffroy 10/10 3325 days 2%
Sabine 6/10 3339 days 2%
Sierra Luciano 10/10 3341 days 2%
Steffen & Steffen 8/10 3342 days 2%
Georgia Coleman 9/10 3346 days 2%
Barra Shields 7/10 3362 days 2%
Vera Hutman 9/10 3386 days 2%
Laryssa Kwoczak 4/10 3386 days 1%
Kate 9/10 3417 days 2%
Liam Challenger 10/10 3447 days 2%
vicki scott 10/10 3478 days 2%
Melissa 10/10 3509 days 2%
Leigh Herman 10/10 3539 days 2%
Dusty D 9/10 3539 days 2%
Stuart Nelson 10/10 3600 days 1%
Emma 10/10 3631 days 1%
Elisa Felising 10/10 3655 days 1%
Sophie Horn 9/10 3690 days 1%
Bram and Laura 9/10 3721 days 1%
Marie-Emmanuelle Chessé 9/10 3965 days 1%
Maria-Julia Frilaj 9/10 3973 days 1%
Mark 8/10 3978 days 1%
Jon Van Wren 10/10 3996 days 1%
daniele pontarin 9/10 3996 days 1%
Kathrin Deichmann 9/10 4001 days 1%
Bex Hyland 8/10 4005 days 1%
Matt Hyland 8/10 4005 days 1%
Marinette 8/10 4008 days 1%
Marinette 9/10 4011 days 1%
Frank Jensen 8/10 4011 days 1%
Antton Vappula 8/10 4014 days 1%
ursula Jaag 10/10 4024 days 1%
Rich Schmidt 10/10 4049 days 1%
David Monks 10/10 4055 days 1%
Cato de Haan 10/10 4055 days 1%
Gemma Woods 10/10 4055 days 1%
Myrte Crucq 10/10 4055 days 1%
Reisender Sohn 10/10 4055 days 1%
Nicolas Trezeguet 9/10 4056 days 1%
Emeline Dupre 9/10 4056 days 1%
G S 5/10 4086 days 0%
Jamie 10/10 4116 days 0%
tim archer 10/10 4116 days 0%
Kevin McEvoy 10/10 4208 days 0%
James Ellis 10/10 4239 days 0%
Aoife 10/10 4300 days 0%
russell hawkins 10/10 4330 days 0%
J Andrews 6/10 4361 days 0%
hector_dan 10/10 4420 days 1%
lewis done 10/10 4420 days 1%
Andrew Wemmer 8/10 4449 days 1%
Julie Lamart 8/10 4460 days 1%
Stevie 8/10 4463 days 1%
Megan Child 9/10 4468 days 1%
erikduinkerken 9/10 4481 days 1%
jerseyjim 9/10 4481 days 1%
Margreet Hanemaaijer 9/10 4712 days 1%
Mark Westebring 9/10 4713 days 1%
Dana Wetzel 10/10 4713 days 1%
Rob Klauer 9/10 4714 days 1%
Val Phillips 9/10 4719 days 1%
Def Fem 8/10 4721 days 1%
Lucy Wilde 9/10 4729 days 1%
Dick Stewart 9/10 4731 days 1%
Harald 6/10 4735 days 1%
Mats Harstedt 7/10 4735 days 1%
Vincent & Lian 7/10 4736 days 1%
Johann Maier 8/10 4739 days 1%
Ozgla 8/10 4739 days 1%
Janicha Blumenthal 8/10 4740 days 1%
Eline Vakentijn 7/10 4740 days 1%
John Forrest 8/10 4740 days 1%
Schertenleib 6/10 4742 days 1%
Lepied 8/10 4742 days 1%
Scott Simpson 8/10 4743 days 1%
Filsack 8/10 4747 days 1%
Renate Rohlin 8/10 4749 days 1%
Sebastian 8/10 4753 days 1%
biddybid 9/10 4786 days 1%
Deirdre Hayes 8/10 4823 days 1%
Bart Goovaerts 8/10 4833 days 1%
Robin van der Linden 8/10 5043 days 1%
Fontvieille 8/10 5044 days 1%
Eric Grant 8/10 5066 days 1%
Becky Edney 8/10 5066 days 1%
Alice Bastiman 7/10 5069 days 1%
Claire Colquhoun 9/10 5079 days 1%
Vanessa Vogel 7/10 5082 days 1%
Melanie Berube 9/10 5083 days 1%
Jim & Rebecca 9/10 5084 days 1%
Canada 7/10 5084 days 1%
jedalton78 10/10 5092 days 1%
Melanie Gruber 8/10 5093 days 1%
Zenager 6/10 5093 days 1%
Rebecca Stones 7/10 5094 days 1%
Nick Roberts 8/10 5095 days 1%
Hartheib Schmid 8/10 5095 days 1%
Thomas Reidinger 8/10 5106 days 1%
Belony 8/10 5107 days 1%
Sven 6/10 5107 days 1%
Olivia Carvill 5/10 5108 days 1%
Matthias 9/10 5109 days 1%
David and Wendy Lucas 8/10 5109 days 1%
Kris 8/10 5110 days 1%
Leontine van Laar 8/10 5115 days 1%
Calvin Parsons 9/10 5120 days 1%
Jen1804 10/10 5401 days 1%
John Casey 8/10 5438 days 1%
Sorcha O's 10/10 5438 days 1%
Flora 8/10 5459 days 1%
Carolyn Clark 5/10 5459 days 1%
Tim 9/10 5464 days 1%
Maria Lorentzen 8/10 5464 days 1%
Krause 8/10 5466 days 1%
Thijs Schoemaker 8/10 5471 days 1%
Jackie 8/10 5476 days 1%
hermine Petz 8/10 5479 days 1%
Ulric 7/10 5479 days 1%
Fam Schuijers 8/10 5480 days 1%
Rob 8/10 5483 days 1%
marcoswi 7/10 5491 days 1%
Jens Bo Rykor 8/10 5498 days 1%
Ray 8/10 5531 days 1%
joannaw 4/10 5532 days 1%
florian 8/10 5532 days 1%
Sabrina Bazin 9/10 5555 days 1%
Laura McDaniel 9/10 5555 days 1%
Terry J 5/10 5557 days 1%
Christine Van Den Berg Michele Imbach 10/10 5570 days 1%
richardh 8/10 5672 days 1%
Philipp 6/10 5786 days 1%
JasminA 7/10 5791 days 1%
jjakkeren 8/10 5791 days 1%
rosil 10/10 5791 days 1%
Heide 8/10 5794 days 1%
Denys 8/10 5796 days 1%
Martina Bumiller 10/10 5796 days 1%
DennisK 7/10 5803 days 1%
LosItaly 9/10 5803 days 1%
Enno Brehm 7/10 5803 days 1%
Graham 9/10 5805 days 1%
AstridVG 7/10 5807 days 1%
Gillian 8/10 5811 days 1%
VenesJ 9/10 5811 days 1%
Silhan 6/10 5811 days 1%
DavidHilton 7/10 5811 days 1%
Mette 7/10 5822 days 1%
Linda 7/10 5822 days 1%
RobC1 9/10 5826 days 1%
RichardB1 8/10 5826 days 1%
JoT 10/10 5826 days 1%
RobH 9/10 5827 days 1%
Jows 7/10 5828 days 1%
Eugene 9/10 5832 days 1%
David 9/10 5839 days 1%
Lucy 9/10 5842 days 1%
markus Kieper 8/10 5842 days 1%
markus 8/10 5855 days 1%
Chris 8/10 5858 days 1%
Kathryn 7/10 5858 days 1%
Martha 8/10 5858 days 1%
Martina 10/10 5859 days 1%
Manuela 10/10 5859 days 1%
Andie 7/10 5863 days 1%
alex 9/10 5863 days 1%
Erik 8/10 5863 days 1%
Hans 8/10 5863 days 1%
George 9/10 5868 days 1%
Ten 8/10 5872 days 1%
Mat 8/10 5908 days 1%
Alice 8/10 5924 days 1%
Rowan 10/10 5936 days 1%
abby 8/10 5948 days 1%
maria d 10/10 6033 days 1%
Tim 10/10 6043 days 1%
Klaus Uhl 10/10 6174 days 1%
Phil Connelly 8/10 6183 days 1%
Amanda McCaig 2/10 6187 days 0%
Bethany Webster 7/10 6190 days 1%
Roger and Heather Smith 10/10 6196 days 1%
Kevin 8/10 6276 days 1%
Kate and Dave 9/10 6393 days 1%
Marieke Wilkamp 8/10 6393 days 1%
Stacey 8/10 6501 days 1%
Michael 8/10 6509 days 1%
Sandra 8/10 6515 days 1%
Shirley 9/10 6515 days 1%
Denise 8/10 6515 days 1%
Jill&Ben 8/10 6519 days 1%
Sally 8/10 6519 days 1%
Chatin Perrier 7/10 6528 days 1%
Susan 9/10 6541 days 1%
Lucy 9/10 6554 days 1%
Lucy 10/10 6556 days 1%
Lucy 8/10 6556 days 1%
Dave 8/10 6573 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Escape Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.16% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 51 days. The Escape Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Escape Campervan Rentals experience has been adjusted for 56 days. Adjustments are according to the following table.

Days Adjustment
53 -1.10%
54 -1.12%
55 -1.14%
56 -1.16%
57 -1.18%
58 -1.20%
59 -1.23%

Balancing Adjustment

3.36% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.