Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Apex Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Apex Rental Cars
Valid Reviews
207 Valid Reviews
The Apex Rental Cars experience has a total of 231 reviews. There are 207 valid reviews that are included when calculating the ranking score and 24 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 207 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
23% |
| 9/10 | 34 |
|
16% |
| 8/10 | 40 |
|
19% |
| 7/10 | 17 |
|
8% |
| 6/10 | 9 |
|
4% |
| 5/10 | 5 |
|
2% |
| 4/10 | 1 |
|
0% |
| 3/10 | 8 |
|
4% |
| 2/10 | 10 |
|
5% |
| 1/10 | 36 |
|
17% |
66.57% Average
The raw data average (mean) for all the Apex Rental Cars valid reviews is 66.57% and is based on 207 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 207 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
15% |
| 9/10 | 25 |
|
27% |
| 8/10 | 34 |
|
36% |
| 7/10 | 14 |
|
15% |
| 6/10 | 5 |
|
5% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.45% Average
The raw data average (mean) for all the Apex Rental Cars face-to-face reviews is 82.45% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
68.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ondrej | 1/10 | 341 days | 41% |
| Will | 1/10 | 370 days | 41% |
| Derek UK | 10/10 | 370 days | 100% |
| Barry | 3/10 | 432 days | 53% |
| Klm | 3/10 | 462 days | 52% |
| Steve | 10/10 | 493 days | 93% |
| Martyn | 10/10 | 493 days | 93% |
| Maria | 10/10 | 523 days | 92% |
| Melissa | 1/10 | 554 days | 36% |
| Nyah | 1/10 | 707 days | 31% |
| David M | 3/10 | 707 days | 42% |
| Karla, Sydney | 10/10 | 888 days | 60% |
| Neville | 1/10 | 1072 days | 16% |
| A Tango | 10/10 | 1100 days | 38% |
| Nicholas Chin | 1/10 | 1223 days | 11% |
| Trista McLean | 10/10 | 1437 days | 15% |
| Steve | 9/10 | 1496 days | 12% |
| Kane | 1/10 | 1527 days | 4% |
| Melanie Brown | 8/10 | 1618 days | 8% |
| World Traveller | 1/10 | 1649 days | 3% |
| Dave Berry | 10/10 | 1649 days | 7% |
| RJ | 1/10 | 1649 days | 3% |
| R Woolley | 10/10 | 1802 days | 5% |
| Claire Wood | 10/10 | 1831 days | 5% |
| ALEKSANDROV Igor Avramovski | 1/10 | 1862 days | 2% |
| Luiz | 2/10 | 1862 days | 2% |
| Jorge | 1/10 | 1893 days | 2% |
| Adam Beevers | 3/10 | 1893 days | 3% |
| Megan | 1/10 | 1893 days | 2% |
| Marc | 3/10 | 1923 days | 3% |
| Howie | 9/10 | 1923 days | 5% |
| Jacques | 1/10 | 1923 days | 2% |
| Janet | 10/10 | 1954 days | 5% |
| Shelby and Matt | 10/10 | 1954 days | 5% |
| Taki Green | 1/10 | 1984 days | 2% |
| Mel | 1/10 | 1984 days | 2% |
| David | 5/10 | 1984 days | 4% |
| JS | 1/10 | 2107 days | 2% |
| Yoke | 1/10 | 2137 days | 2% |
| Kirstie Gallant | 7/10 | 2137 days | 4% |
| Yvonne M Hackenberg | 10/10 | 2137 days | 5% |
| Miss T | 1/10 | 2137 days | 2% |
| Me | 1/10 | 2137 days | 2% |
| Mike Purchas | 2/10 | 2168 days | 2% |
| Gal | 1/10 | 2168 days | 2% |
| M Reeder | 2/10 | 2196 days | 2% |
| Nikki | 10/10 | 2227 days | 5% |
| Anna | 9/10 | 2227 days | 4% |
| Reena Scobie | 1/10 | 2227 days | 2% |
| Bill Brennan | 9/10 | 2227 days | 4% |
| Jeff & Sharon | 2/10 | 2227 days | 2% |
| Craig | 5/10 | 2227 days | 3% |
| Mel B | 1/10 | 2227 days | 2% |
| David | 1/10 | 2227 days | 2% |
| JR WU | 2/10 | 2258 days | 2% |
| Kirstie Lilly | 10/10 | 2288 days | 4% |
| Arlene | 8/10 | 2349 days | 4% |
| Penny Mackay | 10/10 | 2349 days | 4% |
| Laura | 3/10 | 2411 days | 2% |
| Bharat | 10/10 | 2472 days | 4% |
| Gandalf | 4/10 | 2502 days | 3% |
| siti fatimah adnan | 10/10 | 2533 days | 4% |
| Katie | 1/10 | 2533 days | 2% |
| Giovanni | 5/10 | 2533 days | 3% |
| Aileen Davies | 2/10 | 2533 days | 2% |
| Nicola | 1/10 | 2533 days | 2% |
| Dane | 1/10 | 2533 days | 2% |
| David williams | 3/10 | 2533 days | 2% |
| Yan Xiao | 3/10 | 2533 days | 2% |
| Peter Dawkins | 10/10 | 2561 days | 4% |
| David | 2/10 | 2561 days | 2% |
| David Elliott | 10/10 | 2592 days | 4% |
| You Joon Kim | 1/10 | 2592 days | 2% |
| Chris Monk | 8/10 | 2623 days | 4% |
| Helen Burgess | 2/10 | 2653 days | 2% |
| Carol Smith | 1/10 | 2653 days | 1% |
| Richard Hunter | 1/10 | 2653 days | 1% |
| peter hendry | 1/10 | 2684 days | 1% |
| Katharina Koch | 8/10 | 2910 days | 3% |
| Luna Tarius | 1/10 | 2926 days | 1% |
| Carly Biedul | 10/10 | 2935 days | 3% |
| Guillaume Deleuze | 6/10 | 2951 days | 3% |
| Brad Dean | 2/10 | 2957 days | 1% |
| dave car | 1/10 | 2957 days | 1% |
| Rhydian Templer | 8/10 | 2967 days | 3% |
| Amy | 9/10 | 2970 days | 3% |
| Nina Kaspar | 6/10 | 2988 days | 3% |
| Silvia Hermosillo | 1/10 | 2988 days | 1% |
| Tony Algie | 8/10 | 2988 days | 3% |
| diane wong | 8/10 | 3018 days | 3% |
| Maryanne Wardlaw | 2/10 | 3079 days | 1% |
| Hans Dersch | 1/10 | 3141 days | 1% |
| Kuldeep Nandurkar | 9/10 | 3202 days | 2% |
| Emily Noyd | 10/10 | 3251 days | 2% |
| Christofer Cronholm | 6/10 | 3292 days | 2% |
| Taylor Fabricius | 9/10 | 3295 days | 2% |
| Cecile | 7/10 | 3319 days | 2% |
| Geoff Plunkett | 10/10 | 3323 days | 2% |
| Pawa | 7/10 | 3354 days | 2% |
| James Norcliffe | 10/10 | 3415 days | 2% |
| Andrew Barnden | 10/10 | 3445 days | 2% |
| Sheila Wee | 10/10 | 3598 days | 2% |
| Joana | 8/10 | 3645 days | 2% |
| Lea Karl | 8/10 | 3706 days | 1% |
| Travelgirl | 1/10 | 3719 days | 1% |
| Vanessa | 8/10 | 3991 days | 1% |
| Natalie Boehm | 8/10 | 4010 days | 1% |
| Bradford Young | 1/10 | 4084 days | 0% |
| regi kiwi | 10/10 | 4084 days | 1% |
| Jeremy Eng | 9/10 | 4359 days | 0% |
| Justin Leest | 10/10 | 4363 days | 0% |
| Anna Neuenfeldt | 10/10 | 4365 days | 0% |
| Maja Bogdanowicz | 10/10 | 4366 days | 0% |
| Alex Ross | 10/10 | 4720 days | 1% |
| Wright | 7/10 | 4728 days | 1% |
| Denise & Maciej Holzer | 8/10 | 4728 days | 1% |
| Deana Peters | 9/10 | 4736 days | 1% |
| Jeroen Bartos | 8/10 | 4737 days | 1% |
| Gabriele Wendt | 8/10 | 4738 days | 1% |
| Aled | 9/10 | 4742 days | 1% |
| Ute Rogawski | 6/10 | 4745 days | 1% |
| Asha | 7/10 | 4784 days | 1% |
| Rene Rypkema | 8/10 | 4798 days | 1% |
| Judith | 8/10 | 4804 days | 1% |
| ZubZubZub | 10/10 | 4906 days | 1% |
| Mascot | 9/10 | 4906 days | 1% |
| joE | 10/10 | 4906 days | 1% |
| Sherbertdip | 8/10 | 4906 days | 1% |
| tj10128 | 10/10 | 4937 days | 1% |
| Nicky Bell | 9/10 | 5035 days | 1% |
| Gerryq Winters | 9/10 | 5061 days | 1% |
| A Jones | 6/10 | 5062 days | 1% |
| Katarina Bokor | 8/10 | 5067 days | 1% |
| Sue Carren | 8/10 | 5067 days | 1% |
| Karen Stephens | 7/10 | 5067 days | 1% |
| M Bigras | 8/10 | 5072 days | 1% |
| Binder | 7/10 | 5074 days | 1% |
| Jo Meekley | 8/10 | 5074 days | 1% |
| Guy Cohen | 8/10 | 5076 days | 1% |
| Ven | 8/10 | 5076 days | 1% |
| Wouter Moui | 7/10 | 5082 days | 1% |
| Jerven and Kim | 7/10 | 5083 days | 1% |
| Tanya & Florian | 9/10 | 5084 days | 1% |
| Niklas Ronnino | 8/10 | 5088 days | 1% |
| Gael Romain | 8/10 | 5090 days | 1% |
| Diana Clipsham | 6/10 | 5109 days | 1% |
| Roger Lows | 9/10 | 5109 days | 1% |
| Lynn Leitch | 9/10 | 5111 days | 1% |
| Stephen Leitch | 9/10 | 5111 days | 1% |
| Claus Olsen | 10/10 | 5113 days | 1% |
| hellsknipe356 | 10/10 | 5241 days | 1% |
| chumfft | 10/10 | 5333 days | 1% |
| Elisabeth | 10/10 | 5418 days | 1% |
| lindam | 10/10 | 5424 days | 1% |
| Hana Vokata | 8/10 | 5429 days | 1% |
| Ralph | 8/10 | 5452 days | 1% |
| Senel | 10/10 | 5462 days | 1% |
| Cheryl Gorman | 10/10 | 5468 days | 1% |
| Stefan | 8/10 | 5477 days | 1% |
| Eva | 6/10 | 5481 days | 1% |
| Alain Deslandres | 7/10 | 5496 days | 1% |
| Ross & Catherine Litherland | 8/10 | 5496 days | 1% |
| graemeh1 | 7/10 | 5529 days | 1% |
| martinab | 8/10 | 5529 days | 1% |
| taupoguy | 10/10 | 5545 days | 1% |
| carolineder | 8/10 | 5545 days | 1% |
| Robert Hausser | 9/10 | 5549 days | 1% |
| Thomas Rust | 9/10 | 5549 days | 1% |
| X Otte | 8/10 | 5553 days | 1% |
| kymberlyw | 9/10 | 5790 days | 1% |
| stephen | 9/10 | 5790 days | 1% |
| StijmH | 8/10 | 5806 days | 1% |
| StijnH | 8/10 | 5806 days | 1% |
| Rene | 9/10 | 5813 days | 1% |
| BrzezinskaM | 10/10 | 5814 days | 1% |
| AndreB | 9/10 | 5814 days | 1% |
| Dalibor | 9/10 | 5823 days | 1% |
| Pavel | 8/10 | 5826 days | 1% |
| LeaM | 9/10 | 5859 days | 1% |
| AndreM | 9/10 | 5859 days | 1% |
| JohannesE | 7/10 | 5859 days | 1% |
| Eugen | 9/10 | 5862 days | 1% |
| Maike | 9/10 | 5862 days | 1% |
| Mary | 7/10 | 5863 days | 1% |
| purplekat99 | 10/10 | 5879 days | 1% |
| Emilie | 9/10 | 5964 days | 1% |
| Kristina | 7/10 | 5964 days | 1% |
| Vanessa | 5/10 | 5979 days | 1% |
| chubby69 | 10/10 | 6032 days | 1% |
| Christine | 10/10 | 6038 days | 1% |
| David Fowler | 7/10 | 6057 days | 1% |
| Karen C | 6/10 | 6121 days | 1% |
| Menashe | 7/10 | 6159 days | 1% |
| Bryony Wilson | 8/10 | 6169 days | 1% |
| Beate Sinn | 9/10 | 6173 days | 1% |
| Richard | 5/10 | 6173 days | 1% |
| Smith | 6/10 | 6182 days | 1% |
| Carmen Dolny | 8/10 | 6190 days | 1% |
| Lisa Tame | 8/10 | 6190 days | 1% |
| Gustavo | 9/10 | 6190 days | 1% |
| Kilsby | 9/10 | 6217 days | 1% |
| Juerg | 9/10 | 6230 days | 1% |
| Tanya | 9/10 | 6232 days | 1% |
| Kehoe | 7/10 | 6235 days | 1% |
| Iain | 8/10 | 6236 days | 1% |
| Petra | 8/10 | 6260 days | 1% |
| Dennis | 10/10 | 6536 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Apex Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Apex Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Apex Rental Cars experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
13.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.