Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.66%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 1077 days | 100% |
| Seaghan & Dune | 10/10 | 1167 days | 80% |
| Pat Burns | 10/10 | 2204 days | 11% |
| Sabine Gauss | 9/10 | 2927 days | 7% |
| Rashi Birla | 10/10 | 2947 days | 7% |
| Alex Patteron | 10/10 | 2987 days | 6% |
| Marcel Felder | 10/10 | 3023 days | 6% |
| Tom Rogers | 8/10 | 3026 days | 6% |
| Olde Vogel | 8/10 | 3026 days | 6% |
| Lieke vol Velde | 9/10 | 3026 days | 6% |
| Katharina | 8/10 | 3031 days | 6% |
| Eurard Achille | 8/10 | 3039 days | 6% |
| Nickolas Jonkergouw | 9/10 | 3055 days | 6% |
| Miriam Gamble | 9/10 | 3070 days | 6% |
| Michelle O'Regen | 10/10 | 3267 days | 5% |
| Dahlia Ahmed | 9/10 | 3290 days | 5% |
| Lee Sandberg | 10/10 | 3317 days | 5% |
| Tina Rust | 10/10 | 3318 days | 5% |
| Alice and James | 7/10 | 3336 days | 4% |
| Chloe Guerillot | 6/10 | 3341 days | 4% |
| Christopher Rotsch | 8/10 | 3375 days | 4% |
| Tarillon Family | 7/10 | 3655 days | 3% |
| Charles Aubry | 9/10 | 3687 days | 3% |
| Arvid Hellquist | 9/10 | 3697 days | 3% |
| Damaris Mayer | 8/10 | 3704 days | 2% |
| David and Stephan | 10/10 | 3734 days | 2% |
| Devan Sheppard | 9/10 | 3752 days | 2% |
| Christina | 7/10 | 4012 days | 1% |
| Kathrin Lerch | 10/10 | 4012 days | 1% |
| Erik Nestlez | 10/10 | 4013 days | 1% |
| Nina Helmling | 8/10 | 4028 days | 1% |
| Steffen | 9/10 | 4028 days | 1% |
| Barbara | 10/10 | 4042 days | 1% |
| Marinette | 8/10 | 4042 days | 1% |
| Luca Scheuemeier | 10/10 | 4042 days | 1% |
| Kristina | 8/10 | 4073 days | 1% |
| Volker | 8/10 | 4073 days | 1% |
| jonas meier | 9/10 | 4094 days | 0% |
| Romina Bolz | 8/10 | 4094 days | 0% |
| Paul Balfour | 8/10 | 4099 days | 0% |
| Eric and Nienke | 9/10 | 4120 days | 0% |
| Julie Hatch | 10/10 | 4181 days | 0% |
| Rampon | 9/10 | 4382 days | 2% |
| Debiesse | 10/10 | 4383 days | 2% |
| Hendrik Rother | 10/10 | 4386 days | 2% |
| Claire | 8/10 | 4395 days | 2% |
| Jana Simcikova | 10/10 | 4397 days | 2% |
| Fabian Koitka | 9/10 | 4415 days | 2% |
| Michal Maly | 8/10 | 4421 days | 2% |
| JohnHyde | 10/10 | 4454 days | 2% |
| Aurelie Morin | 7/10 | 4476 days | 1% |
| Natalie Nubler | 10/10 | 4477 days | 2% |
| Anne Sutkowi | 7/10 | 4485 days | 1% |
| Sasha and Sandra Bonavia | 9/10 | 4485 days | 2% |
| Erik Funk | 9/10 | 4492 days | 2% |
| Harald Prinz | 8/10 | 4496 days | 2% |
| James Darren Tennant | 10/10 | 4497 days | 2% |
| scoopy | 10/10 | 4729 days | 2% |
| Goran Backlund | 9/10 | 4745 days | 2% |
| Tinne Cis | 6/10 | 4757 days | 1% |
| Richard and Janet | 10/10 | 4763 days | 2% |
| Michael Jefferies | 10/10 | 4763 days | 2% |
| Harald | 10/10 | 4769 days | 2% |
| Anne King | 9/10 | 4769 days | 2% |
| Matt Kelley | 9/10 | 4769 days | 2% |
| Lotte Zwail | 9/10 | 4769 days | 2% |
| Hannah Bean | 8/10 | 4771 days | 2% |
| Mike & Jennie | 9/10 | 4771 days | 2% |
| Mike & Mandy | 8/10 | 4771 days | 2% |
| pamr | 8/10 | 4773 days | 2% |
| Villa | 9/10 | 4774 days | 2% |
| Richard Spandonk | 8/10 | 4777 days | 2% |
| Franziska & Katrin | 10/10 | 4781 days | 2% |
| Clemens | 10/10 | 4782 days | 2% |
| Devon Urlacher | 8/10 | 4783 days | 2% |
| Thomas Krause | 8/10 | 4783 days | 2% |
| Lilja Bjork Hermannsdottir | 7/10 | 4788 days | 1% |
| Remy van Heugten | 8/10 | 4788 days | 2% |
| Keith_W | 10/10 | 4789 days | 2% |
| Annika | 10/10 | 4789 days | 2% |
| ToGy | 8/10 | 4789 days | 2% |
| Alfred & Henrike | 10/10 | 4814 days | 2% |
| Barbsldh | 10/10 | 4820 days | 2% |
| Deirdre Hayes | 8/10 | 4857 days | 2% |
| Cornelia & Josef | 9/10 | 4863 days | 2% |
| Fran & Roger | 10/10 | 4868 days | 2% |
| Mark Bakker | 8/10 | 4868 days | 2% |
| Gert | 9/10 | 4881 days | 2% |
| katel86 | 10/10 | 4942 days | 2% |
| Martin Potter | 9/10 | 5093 days | 2% |
| Anezka Hlavacova | 9/10 | 5109 days | 2% |
| Dave Jones | 9/10 | 5110 days | 2% |
| Rolf | 8/10 | 5117 days | 2% |
| Wouter Moui | 9/10 | 5118 days | 2% |
| Canada | 10/10 | 5118 days | 2% |
| Michael Long | 10/10 | 5119 days | 2% |
| Beat & Connie | 10/10 | 5120 days | 2% |
| Jacob Nube | 9/10 | 5122 days | 2% |
| Andy Cameron-Daniels | 10/10 | 5124 days | 2% |
| khs | 9/10 | 5126 days | 2% |
| Ann Parry | 10/10 | 5130 days | 2% |
| Adam Hayley | 7/10 | 5138 days | 1% |
| Katie Nicol | 10/10 | 5139 days | 2% |
| Darren Bruestle | 9/10 | 5141 days | 2% |
| Tom | 9/10 | 5144 days | 2% |
| Russell Stevens | 8/10 | 5144 days | 2% |
| Philipp Rau | 9/10 | 5145 days | 2% |
| Luc Marchand | 10/10 | 5146 days | 2% |
| Julia | 10/10 | 5146 days | 2% |
| Leslie Aldridge | 10/10 | 5147 days | 2% |
| Jorgen vahl Rasmussen | 9/10 | 5147 days | 2% |
| pjfranke | 10/10 | 5154 days | 2% |
| Beate Godsk | 9/10 | 5154 days | 2% |
| Bunthorne | 10/10 | 5185 days | 2% |
| emthekiwi | 10/10 | 5277 days | 2% |
| Demmers | 10/10 | 5369 days | 2% |
| Phineas Smith-Fox | 9/10 | 5427 days | 2% |
| wilsoneng | 10/10 | 5460 days | 2% |
| Maria | 9/10 | 5460 days | 2% |
| Tim Smith | 10/10 | 5482 days | 2% |
| BenH | 10/10 | 5491 days | 2% |
| Flora | 10/10 | 5493 days | 2% |
| Vera Van Schie | 10/10 | 5499 days | 2% |
| Thomas K | 9/10 | 5500 days | 2% |
| Jannievan Osnabrugge | 10/10 | 5501 days | 2% |
| Helen B | 9/10 | 5501 days | 2% |
| Ferth | 10/10 | 5505 days | 2% |
| Roos | 9/10 | 5505 days | 2% |
| Klass | 9/10 | 5505 days | 2% |
| Hannah Clark | 10/10 | 5512 days | 2% |
| Ingrid Overes | 10/10 | 5518 days | 2% |
| Tracey Buschl | 10/10 | 5519 days | 2% |
| Mitchell Mapletree | 10/10 | 5535 days | 2% |
| Maki | 10/10 | 5550 days | 2% |
| nigelwaterhouse | 9/10 | 5550 days | 2% |
| Ed | 10/10 | 5550 days | 2% |
| Dogmatix | 10/10 | 5550 days | 2% |
| sophiep | 9/10 | 5565 days | 2% |
| biene | 10/10 | 5565 days | 2% |
| Susann Koschmeider | 10/10 | 5585 days | 2% |
| Karen Raven | 8/10 | 5588 days | 2% |
| Eimear Doyle | 10/10 | 5593 days | 2% |
| Ton Buil | 9/10 | 5593 days | 2% |
| amzbellz | 10/10 | 5642 days | 2% |
| Kurt Smudzinski | 10/10 | 5672 days | 2% |
| bertel | 10/10 | 5708 days | 2% |
| desl | 10/10 | 5825 days | 2% |
| martinat | 10/10 | 5825 days | 2% |
| Van Lent | 8/10 | 5826 days | 2% |
| S Schlesinger | 10/10 | 5829 days | 2% |
| Andrew Smith | 9/10 | 5831 days | 2% |
| BevanLisa | 9/10 | 5842 days | 2% |
| Barry Smith | 9/10 | 5845 days | 2% |
| Mia | 10/10 | 5846 days | 2% |
| Soeren Rasmussen | 10/10 | 5848 days | 2% |
| eatc | 10/10 | 5856 days | 2% |
| A | 9/10 | 5856 days | 2% |
| Charles | 8/10 | 5857 days | 2% |
| Dalibor | 10/10 | 5859 days | 2% |
| ChristopherD | 8/10 | 5859 days | 2% |
| CarolB | 10/10 | 5859 days | 2% |
| Emma Louise | 9/10 | 5868 days | 2% |
| Christina | 8/10 | 5873 days | 2% |
| Rachel | 10/10 | 5874 days | 2% |
| AlastairP | 10/10 | 5882 days | 2% |
| mike smith | 10/10 | 5882 days | 2% |
| Caroline | 9/10 | 5882 days | 2% |
| Busson | 8/10 | 5887 days | 2% |
| Hans | 7/10 | 5889 days | 1% |
| Nicole | 10/10 | 5889 days | 2% |
| Tanja | 10/10 | 5889 days | 2% |
| Dianne | 9/10 | 5893 days | 2% |
| LeaM | 9/10 | 5895 days | 2% |
| AndreM | 10/10 | 5895 days | 2% |
| JohannesE | 7/10 | 5895 days | 1% |
| Bernd | 10/10 | 5896 days | 2% |
| KTinga | 9/10 | 5896 days | 2% |
| Lucas | 10/10 | 5897 days | 2% |
| Josefine | 10/10 | 5897 days | 2% |
| alex | 10/10 | 5897 days | 2% |
| Richard Rodd | 10/10 | 5903 days | 2% |
| rar | 10/10 | 5903 days | 2% |
| Melanie | 10/10 | 5905 days | 2% |
| Katherine | 10/10 | 5930 days | 2% |
| Claire | 9/10 | 5937 days | 2% |
| Tim | 10/10 | 5945 days | 2% |
| Maureen | 10/10 | 5945 days | 2% |
| lming60 | 10/10 | 5950 days | 2% |
| peter_lowles | 10/10 | 5955 days | 2% |
| mike brett | 8/10 | 5959 days | 2% |
| RhysandSteffi | 10/10 | 5975 days | 2% |
| Paula Semmens | 9/10 | 5983 days | 2% |
| StephR | 10/10 | 5984 days | 2% |
| Rudolf Meredith | 10/10 | 5985 days | 2% |
| Max | 9/10 | 6061 days | 2% |
| Rhea | 9/10 | 6133 days | 2% |
| annemarie_and_markus | 10/10 | 6176 days | 2% |
| charlotte | 9/10 | 6198 days | 2% |
| jahirst | 10/10 | 6207 days | 2% |
| Liz | 9/10 | 6208 days | 2% |
| Barnie | 10/10 | 6211 days | 2% |
| Christine | 10/10 | 6211 days | 2% |
| Kolacny | 10/10 | 6211 days | 2% |
| Mie Toft Pedersen | 9/10 | 6221 days | 2% |
| Emily Houston | 10/10 | 6222 days | 2% |
| Dirk | 10/10 | 6224 days | 2% |
| Ian Ridgeway | 10/10 | 6226 days | 2% |
| Loodle | 9/10 | 6236 days | 2% |
| Zurcher Marco | 3/10 | 6252 days | 0% |
| Anna | 10/10 | 6265 days | 2% |
| Hugh McCarthy | 6/10 | 6272 days | 1% |
| Tony and Ken | 10/10 | 6272 days | 2% |
| Anneli | 8/10 | 6273 days | 2% |
| holly parker | 10/10 | 6283 days | 2% |
| Vince | 10/10 | 6293 days | 2% |
| Lena | 10/10 | 6303 days | 2% |
| Carolr | 9/10 | 6314 days | 2% |
| MarkReid | 10/10 | 6515 days | 2% |
| Hazel | 9/10 | 6549 days | 2% |
| Magnus | 8/10 | 6555 days | 2% |
| Katie | 10/10 | 6558 days | 2% |
| Heather | 10/10 | 6562 days | 2% |
| Jacob Mille | 10/10 | 6569 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.01% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.95% |
| 198 | -3.97% |
| 199 | -3.99% |
| 200 | -4.01% |
| 201 | -4.03% |
| 202 | -4.05% |
| 203 | -4.07% |
| … | … |
Balancing Adjustment
1.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.