Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 1346 days | 100% |
| Seaghan & Dune | 10/10 | 1436 days | 75% |
| Pat Burns | 10/10 | 2473 days | 21% |
| Sabine Gauss | 9/10 | 3196 days | 13% |
| Rashi Birla | 10/10 | 3216 days | 12% |
| Alex Patteron | 10/10 | 3256 days | 12% |
| Marcel Felder | 10/10 | 3292 days | 12% |
| Tom Rogers | 8/10 | 3295 days | 11% |
| Olde Vogel | 8/10 | 3295 days | 11% |
| Lieke vol Velde | 9/10 | 3295 days | 12% |
| Katharina | 8/10 | 3300 days | 11% |
| Eurard Achille | 8/10 | 3308 days | 11% |
| Nickolas Jonkergouw | 9/10 | 3324 days | 11% |
| Miriam Gamble | 9/10 | 3339 days | 11% |
| Michelle O'Regen | 10/10 | 3536 days | 9% |
| Dahlia Ahmed | 9/10 | 3559 days | 9% |
| Lee Sandberg | 10/10 | 3586 days | 8% |
| Tina Rust | 10/10 | 3587 days | 8% |
| Alice and James | 7/10 | 3605 days | 8% |
| Chloe Guerillot | 6/10 | 3610 days | 7% |
| Christopher Rotsch | 8/10 | 3644 days | 8% |
| Tarillon Family | 7/10 | 3924 days | 4% |
| Charles Aubry | 9/10 | 3956 days | 4% |
| Arvid Hellquist | 9/10 | 3966 days | 4% |
| Damaris Mayer | 8/10 | 3973 days | 4% |
| David and Stephan | 10/10 | 4003 days | 4% |
| Devan Sheppard | 9/10 | 4021 days | 4% |
| Christina | 7/10 | 4281 days | 1% |
| Kathrin Lerch | 10/10 | 4281 days | 1% |
| Erik Nestlez | 10/10 | 4282 days | 1% |
| Nina Helmling | 8/10 | 4297 days | 1% |
| Steffen | 9/10 | 4297 days | 1% |
| Barbara | 10/10 | 4311 days | 1% |
| Marinette | 8/10 | 4311 days | 1% |
| Luca Scheuemeier | 10/10 | 4311 days | 1% |
| Kristina | 8/10 | 4342 days | 0% |
| Volker | 8/10 | 4342 days | 0% |
| jonas meier | 9/10 | 4363 days | 0% |
| Romina Bolz | 8/10 | 4363 days | 0% |
| Paul Balfour | 8/10 | 4368 days | 0% |
| Eric and Nienke | 9/10 | 4389 days | 5% |
| Julie Hatch | 10/10 | 4450 days | 5% |
| Rampon | 9/10 | 4651 days | 5% |
| Debiesse | 10/10 | 4652 days | 5% |
| Hendrik Rother | 10/10 | 4655 days | 5% |
| Claire | 8/10 | 4664 days | 5% |
| Jana Simcikova | 10/10 | 4666 days | 5% |
| Fabian Koitka | 9/10 | 4684 days | 5% |
| Michal Maly | 8/10 | 4690 days | 5% |
| JohnHyde | 10/10 | 4723 days | 5% |
| Aurelie Morin | 7/10 | 4745 days | 5% |
| Natalie Nubler | 10/10 | 4746 days | 5% |
| Anne Sutkowi | 7/10 | 4754 days | 5% |
| Sasha and Sandra Bonavia | 9/10 | 4754 days | 5% |
| Erik Funk | 9/10 | 4761 days | 5% |
| Harald Prinz | 8/10 | 4765 days | 5% |
| James Darren Tennant | 10/10 | 4766 days | 5% |
| scoopy | 10/10 | 4998 days | 5% |
| Goran Backlund | 9/10 | 5014 days | 5% |
| Tinne Cis | 6/10 | 5026 days | 5% |
| Richard and Janet | 10/10 | 5032 days | 5% |
| Michael Jefferies | 10/10 | 5032 days | 5% |
| Harald | 10/10 | 5038 days | 5% |
| Anne King | 9/10 | 5038 days | 5% |
| Matt Kelley | 9/10 | 5038 days | 5% |
| Lotte Zwail | 9/10 | 5038 days | 5% |
| Hannah Bean | 8/10 | 5040 days | 5% |
| Mike & Jennie | 9/10 | 5040 days | 5% |
| Mike & Mandy | 8/10 | 5040 days | 5% |
| pamr | 8/10 | 5042 days | 5% |
| Villa | 9/10 | 5043 days | 5% |
| Richard Spandonk | 8/10 | 5046 days | 5% |
| Franziska & Katrin | 10/10 | 5050 days | 5% |
| Clemens | 10/10 | 5051 days | 5% |
| Devon Urlacher | 8/10 | 5052 days | 5% |
| Thomas Krause | 8/10 | 5052 days | 5% |
| Lilja Bjork Hermannsdottir | 7/10 | 5057 days | 5% |
| Remy van Heugten | 8/10 | 5057 days | 5% |
| Keith_W | 10/10 | 5058 days | 5% |
| Annika | 10/10 | 5058 days | 5% |
| ToGy | 8/10 | 5058 days | 5% |
| Alfred & Henrike | 10/10 | 5083 days | 5% |
| Barbsldh | 10/10 | 5089 days | 5% |
| Deirdre Hayes | 8/10 | 5126 days | 5% |
| Cornelia & Josef | 9/10 | 5132 days | 5% |
| Fran & Roger | 10/10 | 5137 days | 5% |
| Mark Bakker | 8/10 | 5137 days | 5% |
| Gert | 9/10 | 5150 days | 5% |
| katel86 | 10/10 | 5211 days | 5% |
| Martin Potter | 9/10 | 5362 days | 5% |
| Anezka Hlavacova | 9/10 | 5378 days | 5% |
| Dave Jones | 9/10 | 5379 days | 5% |
| Rolf | 8/10 | 5386 days | 5% |
| Wouter Moui | 9/10 | 5387 days | 5% |
| Canada | 10/10 | 5387 days | 5% |
| Michael Long | 10/10 | 5388 days | 5% |
| Beat & Connie | 10/10 | 5389 days | 5% |
| Jacob Nube | 9/10 | 5391 days | 5% |
| Andy Cameron-Daniels | 10/10 | 5393 days | 5% |
| khs | 9/10 | 5395 days | 5% |
| Ann Parry | 10/10 | 5399 days | 5% |
| Adam Hayley | 7/10 | 5407 days | 5% |
| Katie Nicol | 10/10 | 5408 days | 5% |
| Darren Bruestle | 9/10 | 5410 days | 5% |
| Tom | 9/10 | 5413 days | 5% |
| Russell Stevens | 8/10 | 5413 days | 5% |
| Philipp Rau | 9/10 | 5414 days | 5% |
| Luc Marchand | 10/10 | 5415 days | 5% |
| Julia | 10/10 | 5415 days | 5% |
| Leslie Aldridge | 10/10 | 5416 days | 5% |
| Jorgen vahl Rasmussen | 9/10 | 5416 days | 5% |
| pjfranke | 10/10 | 5423 days | 5% |
| Beate Godsk | 9/10 | 5423 days | 5% |
| Bunthorne | 10/10 | 5454 days | 5% |
| emthekiwi | 10/10 | 5546 days | 5% |
| Demmers | 10/10 | 5638 days | 5% |
| Phineas Smith-Fox | 9/10 | 5696 days | 5% |
| wilsoneng | 10/10 | 5729 days | 5% |
| Maria | 9/10 | 5729 days | 5% |
| Tim Smith | 10/10 | 5751 days | 5% |
| BenH | 10/10 | 5760 days | 5% |
| Flora | 10/10 | 5762 days | 5% |
| Vera Van Schie | 10/10 | 5768 days | 5% |
| Thomas K | 9/10 | 5769 days | 5% |
| Jannievan Osnabrugge | 10/10 | 5770 days | 5% |
| Helen B | 9/10 | 5770 days | 5% |
| Ferth | 10/10 | 5774 days | 5% |
| Roos | 9/10 | 5774 days | 5% |
| Klass | 9/10 | 5774 days | 5% |
| Hannah Clark | 10/10 | 5781 days | 5% |
| Ingrid Overes | 10/10 | 5787 days | 5% |
| Tracey Buschl | 10/10 | 5788 days | 5% |
| Mitchell Mapletree | 10/10 | 5804 days | 5% |
| Maki | 10/10 | 5819 days | 5% |
| nigelwaterhouse | 9/10 | 5819 days | 5% |
| Ed | 10/10 | 5819 days | 5% |
| Dogmatix | 10/10 | 5819 days | 5% |
| sophiep | 9/10 | 5834 days | 5% |
| biene | 10/10 | 5834 days | 5% |
| Susann Koschmeider | 10/10 | 5854 days | 5% |
| Karen Raven | 8/10 | 5857 days | 5% |
| Eimear Doyle | 10/10 | 5862 days | 5% |
| Ton Buil | 9/10 | 5862 days | 5% |
| amzbellz | 10/10 | 5911 days | 5% |
| Kurt Smudzinski | 10/10 | 5941 days | 5% |
| bertel | 10/10 | 5977 days | 5% |
| desl | 10/10 | 6094 days | 5% |
| martinat | 10/10 | 6094 days | 5% |
| Van Lent | 8/10 | 6096 days | 5% |
| S Schlesinger | 10/10 | 6098 days | 5% |
| Andrew Smith | 9/10 | 6100 days | 5% |
| BevanLisa | 9/10 | 6111 days | 5% |
| Barry Smith | 9/10 | 6114 days | 5% |
| Mia | 10/10 | 6115 days | 5% |
| Soeren Rasmussen | 10/10 | 6117 days | 5% |
| eatc | 10/10 | 6125 days | 5% |
| A | 9/10 | 6126 days | 5% |
| Charles | 8/10 | 6127 days | 5% |
| Dalibor | 10/10 | 6128 days | 5% |
| ChristopherD | 8/10 | 6128 days | 5% |
| CarolB | 10/10 | 6128 days | 5% |
| Emma Louise | 9/10 | 6138 days | 5% |
| Christina | 8/10 | 6143 days | 5% |
| Rachel | 10/10 | 6144 days | 5% |
| AlastairP | 10/10 | 6151 days | 5% |
| mike smith | 10/10 | 6152 days | 5% |
| Caroline | 9/10 | 6152 days | 5% |
| Busson | 8/10 | 6156 days | 5% |
| Hans | 7/10 | 6159 days | 5% |
| Nicole | 10/10 | 6159 days | 5% |
| Tanja | 10/10 | 6159 days | 5% |
| Dianne | 9/10 | 6162 days | 5% |
| LeaM | 9/10 | 6164 days | 5% |
| AndreM | 10/10 | 6164 days | 5% |
| JohannesE | 7/10 | 6164 days | 5% |
| Bernd | 10/10 | 6165 days | 5% |
| KTinga | 9/10 | 6165 days | 5% |
| Lucas | 10/10 | 6167 days | 5% |
| Josefine | 10/10 | 6167 days | 5% |
| alex | 10/10 | 6167 days | 5% |
| Richard Rodd | 10/10 | 6173 days | 5% |
| rar | 10/10 | 6173 days | 5% |
| Melanie | 10/10 | 6175 days | 5% |
| Katherine | 10/10 | 6199 days | 5% |
| Claire | 9/10 | 6207 days | 5% |
| Tim | 10/10 | 6215 days | 5% |
| Maureen | 10/10 | 6215 days | 5% |
| lming60 | 10/10 | 6220 days | 5% |
| peter_lowles | 10/10 | 6224 days | 5% |
| mike brett | 8/10 | 6229 days | 5% |
| RhysandSteffi | 10/10 | 6245 days | 5% |
| Paula Semmens | 9/10 | 6253 days | 5% |
| StephR | 10/10 | 6254 days | 5% |
| Rudolf Meredith | 10/10 | 6255 days | 5% |
| Max | 9/10 | 6330 days | 5% |
| Rhea | 9/10 | 6402 days | 5% |
| annemarie_and_markus | 10/10 | 6446 days | 5% |
| charlotte | 9/10 | 6467 days | 5% |
| jahirst | 10/10 | 6476 days | 5% |
| Liz | 9/10 | 6477 days | 5% |
| Barnie | 10/10 | 6480 days | 5% |
| Christine | 10/10 | 6480 days | 5% |
| Kolacny | 10/10 | 6480 days | 5% |
| Mie Toft Pedersen | 9/10 | 6490 days | 5% |
| Emily Houston | 10/10 | 6491 days | 5% |
| Dirk | 10/10 | 6493 days | 5% |
| Ian Ridgeway | 10/10 | 6495 days | 5% |
| Loodle | 9/10 | 6506 days | 5% |
| Zurcher Marco | 3/10 | 6521 days | 3% |
| Anna | 10/10 | 6534 days | 5% |
| Hugh McCarthy | 6/10 | 6541 days | 5% |
| Tony and Ken | 10/10 | 6541 days | 5% |
| Anneli | 8/10 | 6542 days | 5% |
| holly parker | 10/10 | 6552 days | 5% |
| Vince | 10/10 | 6562 days | 5% |
| Lena | 10/10 | 6572 days | 5% |
| Carolr | 9/10 | 6583 days | 5% |
| MarkReid | 10/10 | 6784 days | 5% |
| Hazel | 9/10 | 6818 days | 5% |
| Magnus | 8/10 | 6824 days | 5% |
| Katie | 10/10 | 6827 days | 5% |
| Heather | 10/10 | 6831 days | 5% |
| Jacob Mille | 10/10 | 6838 days | 5% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.