Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 1034 days | 100% |
| Seaghan & Dune | 10/10 | 1124 days | 81% |
| Pat Burns | 10/10 | 2161 days | 11% |
| Sabine Gauss | 9/10 | 2884 days | 7% |
| Rashi Birla | 10/10 | 2904 days | 7% |
| Alex Patteron | 10/10 | 2944 days | 7% |
| Marcel Felder | 10/10 | 2980 days | 7% |
| Tom Rogers | 8/10 | 2983 days | 7% |
| Olde Vogel | 8/10 | 2983 days | 7% |
| Lieke vol Velde | 9/10 | 2983 days | 7% |
| Katharina | 8/10 | 2988 days | 7% |
| Eurard Achille | 8/10 | 2996 days | 7% |
| Nickolas Jonkergouw | 9/10 | 3012 days | 7% |
| Miriam Gamble | 9/10 | 3027 days | 6% |
| Michelle O'Regen | 10/10 | 3224 days | 6% |
| Dahlia Ahmed | 9/10 | 3247 days | 5% |
| Lee Sandberg | 10/10 | 3274 days | 5% |
| Tina Rust | 10/10 | 3275 days | 5% |
| Alice and James | 7/10 | 3293 days | 5% |
| Chloe Guerillot | 6/10 | 3298 days | 4% |
| Christopher Rotsch | 8/10 | 3332 days | 5% |
| Tarillon Family | 7/10 | 3612 days | 3% |
| Charles Aubry | 9/10 | 3644 days | 3% |
| Arvid Hellquist | 9/10 | 3654 days | 3% |
| Damaris Mayer | 8/10 | 3661 days | 3% |
| David and Stephan | 10/10 | 3691 days | 3% |
| Devan Sheppard | 9/10 | 3709 days | 3% |
| Christina | 7/10 | 3969 days | 2% |
| Kathrin Lerch | 10/10 | 3969 days | 2% |
| Erik Nestlez | 10/10 | 3970 days | 2% |
| Nina Helmling | 8/10 | 3985 days | 2% |
| Steffen | 9/10 | 3985 days | 2% |
| Barbara | 10/10 | 3999 days | 2% |
| Marinette | 8/10 | 3999 days | 2% |
| Luca Scheuemeier | 10/10 | 3999 days | 2% |
| Kristina | 8/10 | 4030 days | 2% |
| Volker | 8/10 | 4030 days | 2% |
| jonas meier | 9/10 | 4051 days | 2% |
| Romina Bolz | 8/10 | 4051 days | 2% |
| Paul Balfour | 8/10 | 4056 days | 2% |
| Eric and Nienke | 9/10 | 4077 days | 1% |
| Julie Hatch | 10/10 | 4138 days | 1% |
| Rampon | 9/10 | 4339 days | 0% |
| Debiesse | 10/10 | 4340 days | 0% |
| Hendrik Rother | 10/10 | 4343 days | 0% |
| Claire | 8/10 | 4352 days | 0% |
| Jana Simcikova | 10/10 | 4354 days | 0% |
| Fabian Koitka | 9/10 | 4372 days | 0% |
| Michal Maly | 8/10 | 4378 days | 0% |
| JohnHyde | 10/10 | 4411 days | 2% |
| Aurelie Morin | 7/10 | 4433 days | 2% |
| Natalie Nubler | 10/10 | 4434 days | 2% |
| Anne Sutkowi | 7/10 | 4442 days | 2% |
| Sasha and Sandra Bonavia | 9/10 | 4442 days | 2% |
| Erik Funk | 9/10 | 4449 days | 2% |
| Harald Prinz | 8/10 | 4453 days | 2% |
| James Darren Tennant | 10/10 | 4454 days | 2% |
| scoopy | 10/10 | 4686 days | 2% |
| Goran Backlund | 9/10 | 4702 days | 2% |
| Tinne Cis | 6/10 | 4714 days | 2% |
| Richard and Janet | 10/10 | 4720 days | 2% |
| Michael Jefferies | 10/10 | 4720 days | 2% |
| Harald | 10/10 | 4726 days | 2% |
| Anne King | 9/10 | 4726 days | 2% |
| Matt Kelley | 9/10 | 4726 days | 2% |
| Lotte Zwail | 9/10 | 4726 days | 2% |
| Hannah Bean | 8/10 | 4728 days | 2% |
| Mike & Jennie | 9/10 | 4728 days | 2% |
| Mike & Mandy | 8/10 | 4728 days | 2% |
| pamr | 8/10 | 4730 days | 2% |
| Villa | 9/10 | 4731 days | 2% |
| Richard Spandonk | 8/10 | 4734 days | 2% |
| Franziska & Katrin | 10/10 | 4738 days | 2% |
| Clemens | 10/10 | 4739 days | 2% |
| Devon Urlacher | 8/10 | 4740 days | 2% |
| Thomas Krause | 8/10 | 4740 days | 2% |
| Lilja Bjork Hermannsdottir | 7/10 | 4745 days | 2% |
| Remy van Heugten | 8/10 | 4745 days | 2% |
| Keith_W | 10/10 | 4746 days | 2% |
| Annika | 10/10 | 4746 days | 2% |
| ToGy | 8/10 | 4746 days | 2% |
| Alfred & Henrike | 10/10 | 4771 days | 2% |
| Barbsldh | 10/10 | 4777 days | 2% |
| Deirdre Hayes | 8/10 | 4814 days | 2% |
| Cornelia & Josef | 9/10 | 4820 days | 2% |
| Fran & Roger | 10/10 | 4825 days | 2% |
| Mark Bakker | 8/10 | 4825 days | 2% |
| Gert | 9/10 | 4838 days | 2% |
| katel86 | 10/10 | 4899 days | 2% |
| Martin Potter | 9/10 | 5050 days | 2% |
| Anezka Hlavacova | 9/10 | 5066 days | 2% |
| Dave Jones | 9/10 | 5067 days | 2% |
| Rolf | 8/10 | 5074 days | 2% |
| Wouter Moui | 9/10 | 5075 days | 2% |
| Canada | 10/10 | 5075 days | 2% |
| Michael Long | 10/10 | 5076 days | 2% |
| Beat & Connie | 10/10 | 5077 days | 2% |
| Jacob Nube | 9/10 | 5079 days | 2% |
| Andy Cameron-Daniels | 10/10 | 5081 days | 2% |
| khs | 9/10 | 5083 days | 2% |
| Ann Parry | 10/10 | 5087 days | 2% |
| Adam Hayley | 7/10 | 5095 days | 2% |
| Katie Nicol | 10/10 | 5096 days | 2% |
| Darren Bruestle | 9/10 | 5098 days | 2% |
| Tom | 9/10 | 5101 days | 2% |
| Russell Stevens | 8/10 | 5101 days | 2% |
| Philipp Rau | 9/10 | 5102 days | 2% |
| Luc Marchand | 10/10 | 5103 days | 2% |
| Julia | 10/10 | 5103 days | 2% |
| Leslie Aldridge | 10/10 | 5104 days | 2% |
| Jorgen vahl Rasmussen | 9/10 | 5104 days | 2% |
| pjfranke | 10/10 | 5111 days | 2% |
| Beate Godsk | 9/10 | 5111 days | 2% |
| Bunthorne | 10/10 | 5142 days | 2% |
| emthekiwi | 10/10 | 5234 days | 2% |
| Demmers | 10/10 | 5326 days | 2% |
| Phineas Smith-Fox | 9/10 | 5384 days | 2% |
| wilsoneng | 10/10 | 5417 days | 2% |
| Maria | 9/10 | 5417 days | 2% |
| Tim Smith | 10/10 | 5439 days | 2% |
| BenH | 10/10 | 5448 days | 2% |
| Flora | 10/10 | 5450 days | 2% |
| Vera Van Schie | 10/10 | 5456 days | 2% |
| Thomas K | 9/10 | 5457 days | 2% |
| Jannievan Osnabrugge | 10/10 | 5458 days | 2% |
| Helen B | 9/10 | 5458 days | 2% |
| Ferth | 10/10 | 5462 days | 2% |
| Roos | 9/10 | 5462 days | 2% |
| Klass | 9/10 | 5462 days | 2% |
| Hannah Clark | 10/10 | 5469 days | 2% |
| Ingrid Overes | 10/10 | 5475 days | 2% |
| Tracey Buschl | 10/10 | 5476 days | 2% |
| Mitchell Mapletree | 10/10 | 5492 days | 2% |
| Maki | 10/10 | 5507 days | 2% |
| nigelwaterhouse | 9/10 | 5507 days | 2% |
| Ed | 10/10 | 5507 days | 2% |
| Dogmatix | 10/10 | 5507 days | 2% |
| sophiep | 9/10 | 5522 days | 2% |
| biene | 10/10 | 5522 days | 2% |
| Susann Koschmeider | 10/10 | 5542 days | 2% |
| Karen Raven | 8/10 | 5545 days | 2% |
| Eimear Doyle | 10/10 | 5550 days | 2% |
| Ton Buil | 9/10 | 5550 days | 2% |
| amzbellz | 10/10 | 5599 days | 2% |
| Kurt Smudzinski | 10/10 | 5629 days | 2% |
| bertel | 10/10 | 5665 days | 2% |
| desl | 10/10 | 5782 days | 2% |
| martinat | 10/10 | 5782 days | 2% |
| Van Lent | 8/10 | 5783 days | 2% |
| S Schlesinger | 10/10 | 5786 days | 2% |
| Andrew Smith | 9/10 | 5788 days | 2% |
| BevanLisa | 9/10 | 5799 days | 2% |
| Barry Smith | 9/10 | 5802 days | 2% |
| Mia | 10/10 | 5803 days | 2% |
| Soeren Rasmussen | 10/10 | 5805 days | 2% |
| eatc | 10/10 | 5813 days | 2% |
| A | 9/10 | 5814 days | 2% |
| Charles | 8/10 | 5814 days | 2% |
| Dalibor | 10/10 | 5816 days | 2% |
| ChristopherD | 8/10 | 5816 days | 2% |
| CarolB | 10/10 | 5816 days | 2% |
| Emma Louise | 9/10 | 5825 days | 2% |
| Christina | 8/10 | 5830 days | 2% |
| Rachel | 10/10 | 5831 days | 2% |
| AlastairP | 10/10 | 5839 days | 2% |
| mike smith | 10/10 | 5839 days | 2% |
| Caroline | 9/10 | 5839 days | 2% |
| Busson | 8/10 | 5844 days | 2% |
| Hans | 7/10 | 5847 days | 2% |
| Nicole | 10/10 | 5847 days | 2% |
| Tanja | 10/10 | 5847 days | 2% |
| Dianne | 9/10 | 5850 days | 2% |
| LeaM | 9/10 | 5852 days | 2% |
| AndreM | 10/10 | 5852 days | 2% |
| JohannesE | 7/10 | 5852 days | 2% |
| Bernd | 10/10 | 5853 days | 2% |
| KTinga | 9/10 | 5853 days | 2% |
| Lucas | 10/10 | 5854 days | 2% |
| Josefine | 10/10 | 5854 days | 2% |
| alex | 10/10 | 5854 days | 2% |
| Richard Rodd | 10/10 | 5860 days | 2% |
| rar | 10/10 | 5860 days | 2% |
| Melanie | 10/10 | 5863 days | 2% |
| Katherine | 10/10 | 5887 days | 2% |
| Claire | 9/10 | 5895 days | 2% |
| Tim | 10/10 | 5902 days | 2% |
| Maureen | 10/10 | 5902 days | 2% |
| lming60 | 10/10 | 5908 days | 2% |
| peter_lowles | 10/10 | 5912 days | 2% |
| mike brett | 8/10 | 5916 days | 2% |
| RhysandSteffi | 10/10 | 5933 days | 2% |
| Paula Semmens | 9/10 | 5940 days | 2% |
| StephR | 10/10 | 5941 days | 2% |
| Rudolf Meredith | 10/10 | 5943 days | 2% |
| Max | 9/10 | 6018 days | 2% |
| Rhea | 9/10 | 6090 days | 2% |
| annemarie_and_markus | 10/10 | 6133 days | 2% |
| charlotte | 9/10 | 6155 days | 2% |
| jahirst | 10/10 | 6164 days | 2% |
| Liz | 9/10 | 6165 days | 2% |
| Barnie | 10/10 | 6168 days | 2% |
| Christine | 10/10 | 6168 days | 2% |
| Kolacny | 10/10 | 6168 days | 2% |
| Mie Toft Pedersen | 9/10 | 6178 days | 2% |
| Emily Houston | 10/10 | 6179 days | 2% |
| Dirk | 10/10 | 6181 days | 2% |
| Ian Ridgeway | 10/10 | 6183 days | 2% |
| Loodle | 9/10 | 6193 days | 2% |
| Zurcher Marco | 3/10 | 6209 days | 1% |
| Anna | 10/10 | 6222 days | 2% |
| Hugh McCarthy | 6/10 | 6229 days | 2% |
| Tony and Ken | 10/10 | 6229 days | 2% |
| Anneli | 8/10 | 6230 days | 2% |
| holly parker | 10/10 | 6240 days | 2% |
| Vince | 10/10 | 6250 days | 2% |
| Lena | 10/10 | 6260 days | 2% |
| Carolr | 9/10 | 6271 days | 2% |
| MarkReid | 10/10 | 6472 days | 2% |
| Hazel | 9/10 | 6506 days | 2% |
| Magnus | 8/10 | 6512 days | 2% |
| Katie | 10/10 | 6515 days | 2% |
| Heather | 10/10 | 6519 days | 2% |
| Jacob Mille | 10/10 | 6526 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.13% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.07% |
| 198 | -4.09% |
| 199 | -4.11% |
| 200 | -4.13% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
1.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.