G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2954 days | 100% |
| Wendy | 8/10 | 3237 days | 80% |
| Andi Teuber | 4/10 | 3247 days | 52% |
| Chloe Olsen | 8/10 | 3250 days | 79% |
| Jodi Halligan | 7/10 | 3253 days | 75% |
| Bernd Giermann | 9/10 | 3254 days | 79% |
| Bree Shaw | 8/10 | 3290 days | 76% |
| Romana Novotna | 9/10 | 3293 days | 77% |
| Lukas Trewel | 8/10 | 3318 days | 74% |
| Lena | 5/10 | 3326 days | 57% |
| Laura Leoekloek | 9/10 | 3326 days | 74% |
| Maire O'Grady | 8/10 | 3331 days | 73% |
| Claudia Klinge | 9/10 | 3333 days | 74% |
| Claire | 9/10 | 3340 days | 73% |
| Chris | 9/10 | 3354 days | 72% |
| Gavin Moffatt | 8/10 | 3545 days | 58% |
| Constantin Goldberg | 7/10 | 3551 days | 55% |
| Radim Halasz | 10/10 | 3564 days | 58% |
| Katerina Vobecka | 9/10 | 3564 days | 57% |
| Andre | 8/10 | 3572 days | 56% |
| Marco | 8/10 | 3577 days | 56% |
| Angharad Lloyd | 7/10 | 3581 days | 53% |
| Andrea Tabaka | 10/10 | 3586 days | 56% |
| Martina | 7/10 | 3606 days | 51% |
| Ivan Dupont | 10/10 | 3610 days | 54% |
| Lars Schuett | 8/10 | 3611 days | 53% |
| Lazarela | 10/10 | 3615 days | 54% |
| Sabine | 8/10 | 3643 days | 51% |
| Guilaine Durieux | 8/10 | 3644 days | 51% |
| Madita and Lisann | 7/10 | 3644 days | 48% |
| Brooklyn | 7/10 | 3675 days | 46% |
| Katie | 8/10 | 3903 days | 33% |
| Rachel S | 10/10 | 3903 days | 33% |
| Danica Vrsaljko | 9/10 | 3921 days | 32% |
| Markus Johannes | 8/10 | 3921 days | 31% |
| Leonie Jennings | 9/10 | 3968 days | 28% |
| Brynn Ostvik | 7/10 | 3982 days | 25% |
| Kane F | 6/10 | 4085 days | 17% |
| Stefanie | 8/10 | 4268 days | 7% |
| Jan-Peter Stripp | 8/10 | 4268 days | 7% |
| Stina Hultberg | 5/10 | 4304 days | 3% |
| Linus Larsson | 6/10 | 4306 days | 3% |
| Davina Teo | 8/10 | 4335 days | 2% |
| Nigel | 10/10 | 4335 days | 2% |
| Henry Thiel | 4/10 | 4340 days | 1% |
| Christina Habranke | 7/10 | 4340 days | 1% |
| Claire Lieval | 9/10 | 4347 days | 1% |
| Aurora Garcia | 9/10 | 4349 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4349 days | 1% |
| Sarah Strong | 8/10 | 4352 days | 1% |
| Susser | 10/10 | 4352 days | 1% |
| Trish Saunders | 8/10 | 4352 days | 1% |
| Patrick | 7/10 | 4359 days | 0% |
| Emma | 8/10 | 4359 days | 0% |
| Steve Kaminski | 10/10 | 4361 days | 0% |
| Monique Browne | 10/10 | 4361 days | 0% |
| Steve Warren | 9/10 | 4451 days | 35% |
| hendrik king | 10/10 | 4573 days | 36% |
| Stefan | 7/10 | 4650 days | 33% |
| Bettina Fluhrer | 8/10 | 4650 days | 35% |
| Marie | 9/10 | 4650 days | 35% |
| Michael Nolan | 10/10 | 4665 days | 36% |
| Sharyn Crosby | 10/10 | 4665 days | 36% |
| Kevin Tranter | 7/10 | 4672 days | 33% |
| Guillot | 6/10 | 4672 days | 31% |
| Daniel Jezak | 9/10 | 4675 days | 35% |
| Enna Keet | 8/10 | 4677 days | 35% |
| Mathieu Brias | 9/10 | 4711 days | 35% |
| Lis Bon | 9/10 | 4724 days | 35% |
| Ingeborg Ruysscher | 10/10 | 4724 days | 36% |
| Sue Kieseker | 9/10 | 4740 days | 35% |
| Jason | 8/10 | 4742 days | 35% |
| Stefan and Brigit and Janek | 10/10 | 4747 days | 36% |
| Jackie and Brian | 8/10 | 4747 days | 35% |
| gareth williams | 5/10 | 4846 days | 27% |
| sandytemp22 | 10/10 | 4999 days | 36% |
| Sander Heike | 8/10 | 5002 days | 35% |
| Vlutters | 7/10 | 5035 days | 33% |
| Brasier | 8/10 | 5036 days | 35% |
| Josef | 8/10 | 5040 days | 35% |
| Bottoms | 9/10 | 5040 days | 35% |
| Cole | 9/10 | 5041 days | 35% |
| John & Ray Calder | 6/10 | 5042 days | 31% |
| D Collier | 10/10 | 5043 days | 36% |
| Gerrit & Martina | 9/10 | 5044 days | 35% |
| Marco Scheiber | 6/10 | 5053 days | 31% |
| Andy & Lynnie Nevin | 7/10 | 5053 days | 33% |
| Kurt & Noemi Buhler | 9/10 | 5054 days | 35% |
| Jessica Lane | 8/10 | 5056 days | 35% |
| Dave McLeish | 8/10 | 5057 days | 35% |
| Johan | 9/10 | 5057 days | 35% |
| Katie K | 7/10 | 5068 days | 33% |
| Sally Rawson | 8/10 | 5070 days | 35% |
| Fred Saunders | 10/10 | 5085 days | 36% |
| JEB | 7/10 | 5090 days | 33% |
| Rene Rypkema | 8/10 | 5104 days | 35% |
| Kai | 10/10 | 5127 days | 36% |
| Steve Eley | 9/10 | 5130 days | 35% |
| Anna Bret | 6/10 | 5130 days | 31% |
| Jaime Castells | 6/10 | 5130 days | 31% |
| John & Vicki | 8/10 | 5137 days | 35% |
| Sue | 9/10 | 5137 days | 35% |
| kirribilliangel | 3/10 | 5243 days | 19% |
| Stephen Hunt | 7/10 | 5361 days | 33% |
| Edward Marhi | 9/10 | 5362 days | 35% |
| Weez18 | 6/10 | 5365 days | 31% |
| Brian & Di | 9/10 | 5378 days | 35% |
| Kendall | 9/10 | 5379 days | 35% |
| Ilse & Thys | 7/10 | 5379 days | 33% |
| Gronewold Harm-Dierchs | 10/10 | 5380 days | 36% |
| Richard Gallichan | 5/10 | 5383 days | 27% |
| Pfleidere | 8/10 | 5383 days | 35% |
| Wayne Forrow | 8/10 | 5386 days | 35% |
| Janey Chamberlain | 9/10 | 5387 days | 35% |
| Keely & Mark Haynes | 7/10 | 5389 days | 33% |
| Svea Sauter | 9/10 | 5389 days | 35% |
| Chris & Anne Pearson | 7/10 | 5390 days | 33% |
| Jeff and Carey Brown | 10/10 | 5395 days | 36% |
| Katie Mitchell | 10/10 | 5396 days | 36% |
| Gert Vogelaers | 7/10 | 5399 days | 33% |
| Victoria Purver | 9/10 | 5399 days | 35% |
| Malin Emanuelsson | 4/10 | 5399 days | 23% |
| Steve Pearce | 8/10 | 5400 days | 35% |
| Hadleigh | 8/10 | 5401 days | 35% |
| Mark | 9/10 | 5403 days | 35% |
| Mark Irwin | 8/10 | 5407 days | 35% |
| Andrew van der Peet | 7/10 | 5408 days | 33% |
| Horton Fawkes | 10/10 | 5415 days | 36% |
| Jason Hernandez | 9/10 | 5417 days | 35% |
| D Hoekstra | 10/10 | 5419 days | 36% |
| Ellen Thompson | 6/10 | 5419 days | 31% |
| Bas Geerts | 9/10 | 5424 days | 35% |
| mercadezz | 5/10 | 5455 days | 27% |
| kristy | 9/10 | 5547 days | 35% |
| penz | 6/10 | 5639 days | 31% |
| Gunther | 10/10 | 5674 days | 36% |
| Angela | 9/10 | 5682 days | 35% |
| Stephan Imartina | 8/10 | 5696 days | 35% |
| Jane and Dave | 5/10 | 5697 days | 27% |
| June | 8/10 | 5730 days | 35% |
| Jesper Sch | 9/10 | 5743 days | 35% |
| barry_w_nz | 10/10 | 5762 days | 36% |
| Luisa | 10/10 | 5762 days | 36% |
| Dutertre Annaboue | 7/10 | 5762 days | 33% |
| Stanna | 8/10 | 5762 days | 35% |
| Zara Leyden | 10/10 | 5763 days | 36% |
| Colin Daniels | 8/10 | 5763 days | 35% |
| Ashley Arnold | 8/10 | 5765 days | 35% |
| Gary Haas | 9/10 | 5768 days | 35% |
| R Traber | 8/10 | 5768 days | 35% |
| Faurack | 8/10 | 5768 days | 35% |
| Helen B | 7/10 | 5771 days | 33% |
| Robert Trostle | 7/10 | 5774 days | 33% |
| Brenda Brelinski | 8/10 | 5783 days | 35% |
| Karin | 8/10 | 5785 days | 35% |
| Nadine Schaee | 7/10 | 5786 days | 33% |
| Carl Diehl | 3/10 | 5787 days | 19% |
| Keith Maplestone | 7/10 | 5788 days | 33% |
| Uwe Rieper | 9/10 | 5788 days | 35% |
| Marie Jack | 5/10 | 5788 days | 27% |
| Pete Hallam | 10/10 | 5788 days | 36% |
| nigelwaterhouse | 9/10 | 5789 days | 35% |
| W David R Thomas | 9/10 | 5794 days | 35% |
| Catherine Clavel | 10/10 | 5798 days | 36% |
| John Borneman | 10/10 | 5806 days | 36% |
| Ralf Genthe | 8/10 | 5806 days | 35% |
| Heino keyssler | 10/10 | 5809 days | 36% |
| Florian Knoepfel | 8/10 | 5809 days | 35% |
| Astrio Gregersen | 9/10 | 5818 days | 35% |
| stafanie_norman | 9/10 | 5835 days | 35% |
| warrenp | 5/10 | 5836 days | 27% |
| asselman | 6/10 | 5836 days | 31% |
| carmenk | 8/10 | 5837 days | 35% |
| Marons | 8/10 | 5840 days | 35% |
| Poole | 8/10 | 5853 days | 35% |
| Douglas Beresford | 8/10 | 5853 days | 35% |
| mdarras | 8/10 | 5855 days | 35% |
| Laura McDaniel | 8/10 | 5859 days | 35% |
| Ines O'Sullivan | 7/10 | 5859 days | 33% |
| Deede K | 6/10 | 5859 days | 31% |
| Philip Ryott | 9/10 | 5861 days | 35% |
| Dermot Bryne | 5/10 | 5874 days | 27% |
| Debs NZ | 4/10 | 5881 days | 23% |
| PatH | 8/10 | 5895 days | 35% |
| zoey1 | 7/10 | 5960 days | 33% |
| johanw | 9/10 | 5967 days | 35% |
| DustyLaptop | 7/10 | 6034 days | 33% |
| Conrad Duden | 1/10 | 6065 days | 14% |
| HelenPalmer | 8/10 | 6083 days | 35% |
| TraceyM | 8/10 | 6083 days | 35% |
| LizG | 9/10 | 6093 days | 35% |
| scottl | 8/10 | 6095 days | 35% |
| mikestep | 8/10 | 6095 days | 35% |
| stephen | 8/10 | 6096 days | 35% |
| Heide | 8/10 | 6098 days | 35% |
| Juergan | 6/10 | 6099 days | 31% |
| RichardA | 7/10 | 6102 days | 33% |
| CraigB | 7/10 | 6107 days | 33% |
| LauraN | 7/10 | 6112 days | 33% |
| Benzedi | 8/10 | 6113 days | 35% |
| Fred | 2/10 | 6118 days | 16% |
| Mary | 8/10 | 6119 days | 35% |
| RodW | 8/10 | 6129 days | 35% |
| PiaW | 6/10 | 6129 days | 31% |
| JoanneM | 9/10 | 6130 days | 35% |
| SebastianGermany1 | 8/10 | 6130 days | 35% |
| Paul | 6/10 | 6131 days | 31% |
| S | 6/10 | 6131 days | 31% |
| Frances | 6/10 | 6131 days | 31% |
| Katrina | 6/10 | 6131 days | 31% |
| Renee | 7/10 | 6135 days | 33% |
| Dyan Aitken | 6/10 | 6135 days | 31% |
| Jan | 9/10 | 6140 days | 35% |
| Carly | 5/10 | 6145 days | 27% |
| Dave | 8/10 | 6145 days | 35% |
| Franz | 10/10 | 6146 days | 36% |
| GingerPrince | 8/10 | 6153 days | 35% |
| Hans | 8/10 | 6159 days | 35% |
| Katarina | 8/10 | 6159 days | 35% |
| Michael | 9/10 | 6164 days | 35% |
| Rob | 9/10 | 6167 days | 35% |
| Vicky | 9/10 | 6167 days | 35% |
| Bernd | 6/10 | 6168 days | 31% |
| Helen | 8/10 | 6171 days | 35% |
| Jason | 7/10 | 6199 days | 33% |
| Groen | 8/10 | 6207 days | 35% |
| Lorna | 10/10 | 6258 days | 36% |
| Emilie | 10/10 | 6269 days | 36% |
| Paul | 7/10 | 6272 days | 33% |
| Donna | 7/10 | 6284 days | 33% |
| Vanessa | 7/10 | 6284 days | 33% |
| Louise | 9/10 | 6301 days | 35% |
| Mark Coffey | 8/10 | 6338 days | 35% |
| Bonny Doon | 6/10 | 6356 days | 31% |
| CollyBob | 8/10 | 6367 days | 35% |
| Ashlee Roberts | 10/10 | 6392 days | 36% |
| Toni Keown | 9/10 | 6450 days | 35% |
| David Wilson-Howarth | 8/10 | 6457 days | 35% |
| Lorraine Wallis | 5/10 | 6461 days | 27% |
| Chrysa Charitou | 8/10 | 6461 days | 35% |
| Teresa Wallis | 6/10 | 6461 days | 31% |
| Tom Ben | 8/10 | 6466 days | 35% |
| Rob Poels | 7/10 | 6472 days | 33% |
| Sabine Volley | 10/10 | 6478 days | 36% |
| Ria | 8/10 | 6482 days | 35% |
| Orla Hansen | 9/10 | 6487 days | 35% |
| Sanne | 10/10 | 6488 days | 36% |
| Volders | 5/10 | 6488 days | 27% |
| David Buckley | 9/10 | 6495 days | 35% |
| April | 8/10 | 6504 days | 35% |
| Stefanie | 7/10 | 6508 days | 33% |
| Bex | 5/10 | 6522 days | 27% |
| Jann Anderssen | 10/10 | 6535 days | 36% |
| Tim | 5/10 | 6535 days | 27% |
| Chris Gedda | 9/10 | 6569 days | 35% |
| caroline | 8/10 | 6580 days | 35% |
| Pete | 7/10 | 6584 days | 33% |
| Killerblow | 8/10 | 6592 days | 35% |
| ranker_43 | 9/10 | 6697 days | 35% |
| Jo | 10/10 | 6697 days | 36% |
| Andy Chapman | 6/10 | 6697 days | 31% |
| Lauren | 8/10 | 6802 days | 35% |
| Jackie | 6/10 | 6802 days | 31% |
| Alan | 9/10 | 6806 days | 35% |
| Billie | 2/10 | 6807 days | 16% |
| Nick | 4/10 | 6807 days | 23% |
| Sebastian | 7/10 | 6813 days | 33% |
| Hanneke | 8/10 | 6823 days | 35% |
| Magnus | 4/10 | 6825 days | 23% |
| Erika | 5/10 | 6825 days | 27% |
| Stevenson | 8/10 | 6830 days | 35% |
| Raul | 6/10 | 6830 days | 31% |
| Heather | 8/10 | 6832 days | 35% |
| Pam Rose | 9/10 | 6835 days | 35% |
| Renee | 7/10 | 6835 days | 33% |
| Fenke | 8/10 | 6837 days | 35% |
| Gay Ramsay | 8/10 | 6849 days | 35% |
| Drew Forrest | 3/10 | 6849 days | 19% |
| John Beirne | 8/10 | 6849 days | 35% |
| Jess | 8/10 | 6849 days | 35% |
| Mary | 5/10 | 6860 days | 27% |
| Mitch | 1/10 | 6860 days | 14% |
| Herman&Ineke | 9/10 | 6864 days | 35% |
| Jensen | 5/10 | 6865 days | 27% |
| Colin | 6/10 | 6869 days | 31% |
| Thea | 8/10 | 6873 days | 35% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
4.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.