Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2643 days | 100% |
| Wendy | 8/10 | 2926 days | 84% |
| Andi Teuber | 4/10 | 2936 days | 55% |
| Chloe Olsen | 8/10 | 2939 days | 83% |
| Jodi Halligan | 7/10 | 2942 days | 78% |
| Bernd Giermann | 9/10 | 2943 days | 83% |
| Bree Shaw | 8/10 | 2979 days | 80% |
| Romana Novotna | 9/10 | 2982 days | 81% |
| Lukas Trewel | 8/10 | 3007 days | 79% |
| Lena | 5/10 | 3015 days | 61% |
| Laura Leoekloek | 9/10 | 3015 days | 79% |
| Maire O'Grady | 8/10 | 3020 days | 78% |
| Claudia Klinge | 9/10 | 3022 days | 79% |
| Claire | 9/10 | 3029 days | 78% |
| Chris | 9/10 | 3043 days | 78% |
| Gavin Moffatt | 8/10 | 3234 days | 66% |
| Constantin Goldberg | 7/10 | 3240 days | 62% |
| Radim Halasz | 10/10 | 3253 days | 66% |
| Katerina Vobecka | 9/10 | 3253 days | 65% |
| Andre | 8/10 | 3261 days | 64% |
| Marco | 8/10 | 3266 days | 64% |
| Angharad Lloyd | 7/10 | 3270 days | 60% |
| Andrea Tabaka | 10/10 | 3275 days | 65% |
| Martina | 7/10 | 3295 days | 59% |
| Ivan Dupont | 10/10 | 3299 days | 63% |
| Lars Schuett | 8/10 | 3300 days | 62% |
| Lazarela | 10/10 | 3304 days | 63% |
| Sabine | 8/10 | 3332 days | 60% |
| Guilaine Durieux | 8/10 | 3333 days | 60% |
| Madita and Lisann | 7/10 | 3333 days | 57% |
| Brooklyn | 7/10 | 3364 days | 55% |
| Katie | 8/10 | 3592 days | 45% |
| Rachel S | 10/10 | 3592 days | 46% |
| Danica Vrsaljko | 9/10 | 3610 days | 44% |
| Markus Johannes | 8/10 | 3610 days | 44% |
| Leonie Jennings | 9/10 | 3657 days | 42% |
| Brynn Ostvik | 7/10 | 3671 days | 38% |
| Kane F | 6/10 | 3774 days | 30% |
| Stefanie | 8/10 | 3957 days | 24% |
| Jan-Peter Stripp | 8/10 | 3957 days | 24% |
| Stina Hultberg | 5/10 | 3993 days | 17% |
| Linus Larsson | 6/10 | 3995 days | 19% |
| Davina Teo | 8/10 | 4024 days | 20% |
| Nigel | 10/10 | 4024 days | 20% |
| Henry Thiel | 4/10 | 4029 days | 13% |
| Christina Habranke | 7/10 | 4029 days | 19% |
| Claire Lieval | 9/10 | 4036 days | 19% |
| Aurora Garcia | 9/10 | 4038 days | 19% |
| Ruben Garcia Raiuiro | 10/10 | 4038 days | 19% |
| Sarah Strong | 8/10 | 4041 days | 19% |
| Susser | 10/10 | 4041 days | 19% |
| Trish Saunders | 8/10 | 4041 days | 19% |
| Patrick | 7/10 | 4048 days | 17% |
| Emma | 8/10 | 4048 days | 18% |
| Steve Kaminski | 10/10 | 4050 days | 19% |
| Monique Browne | 10/10 | 4050 days | 19% |
| Steve Warren | 9/10 | 4140 days | 13% |
| hendrik king | 10/10 | 4262 days | 6% |
| Stefan | 7/10 | 4339 days | 1% |
| Bettina Fluhrer | 8/10 | 4339 days | 2% |
| Marie | 9/10 | 4339 days | 2% |
| Michael Nolan | 10/10 | 4354 days | 1% |
| Sharyn Crosby | 10/10 | 4354 days | 1% |
| Kevin Tranter | 7/10 | 4361 days | 0% |
| Guillot | 6/10 | 4361 days | 0% |
| Daniel Jezak | 9/10 | 4364 days | 0% |
| Enna Keet | 8/10 | 4366 days | 0% |
| Mathieu Brias | 9/10 | 4400 days | 29% |
| Lis Bon | 9/10 | 4413 days | 29% |
| Ingeborg Ruysscher | 10/10 | 4413 days | 29% |
| Sue Kieseker | 9/10 | 4429 days | 29% |
| Jason | 8/10 | 4431 days | 29% |
| Stefan and Brigit and Janek | 10/10 | 4436 days | 29% |
| Jackie and Brian | 8/10 | 4436 days | 29% |
| gareth williams | 5/10 | 4535 days | 22% |
| sandytemp22 | 10/10 | 4688 days | 29% |
| Sander Heike | 8/10 | 4691 days | 29% |
| Vlutters | 7/10 | 4724 days | 27% |
| Brasier | 8/10 | 4725 days | 29% |
| Josef | 8/10 | 4729 days | 29% |
| Bottoms | 9/10 | 4729 days | 29% |
| Cole | 9/10 | 4730 days | 29% |
| John & Ray Calder | 6/10 | 4731 days | 25% |
| D Collier | 10/10 | 4732 days | 29% |
| Gerrit & Martina | 9/10 | 4733 days | 29% |
| Marco Scheiber | 6/10 | 4742 days | 25% |
| Andy & Lynnie Nevin | 7/10 | 4742 days | 27% |
| Kurt & Noemi Buhler | 9/10 | 4743 days | 29% |
| Jessica Lane | 8/10 | 4745 days | 29% |
| Dave McLeish | 8/10 | 4746 days | 29% |
| Johan | 9/10 | 4746 days | 29% |
| Katie K | 7/10 | 4757 days | 27% |
| Sally Rawson | 8/10 | 4759 days | 29% |
| Fred Saunders | 10/10 | 4774 days | 29% |
| JEB | 7/10 | 4779 days | 27% |
| Rene Rypkema | 8/10 | 4793 days | 29% |
| Kai | 10/10 | 4816 days | 29% |
| Steve Eley | 9/10 | 4819 days | 29% |
| Anna Bret | 6/10 | 4819 days | 25% |
| Jaime Castells | 6/10 | 4819 days | 25% |
| John & Vicki | 8/10 | 4826 days | 29% |
| Sue | 9/10 | 4826 days | 29% |
| kirribilliangel | 3/10 | 4932 days | 16% |
| Stephen Hunt | 7/10 | 5050 days | 27% |
| Edward Marhi | 9/10 | 5051 days | 29% |
| Weez18 | 6/10 | 5054 days | 25% |
| Brian & Di | 9/10 | 5067 days | 29% |
| Kendall | 9/10 | 5068 days | 29% |
| Ilse & Thys | 7/10 | 5068 days | 27% |
| Gronewold Harm-Dierchs | 10/10 | 5069 days | 29% |
| Richard Gallichan | 5/10 | 5072 days | 22% |
| Pfleidere | 8/10 | 5072 days | 29% |
| Wayne Forrow | 8/10 | 5075 days | 29% |
| Janey Chamberlain | 9/10 | 5076 days | 29% |
| Keely & Mark Haynes | 7/10 | 5078 days | 27% |
| Svea Sauter | 9/10 | 5078 days | 29% |
| Chris & Anne Pearson | 7/10 | 5079 days | 27% |
| Jeff and Carey Brown | 10/10 | 5084 days | 29% |
| Katie Mitchell | 10/10 | 5085 days | 29% |
| Gert Vogelaers | 7/10 | 5088 days | 27% |
| Victoria Purver | 9/10 | 5088 days | 29% |
| Malin Emanuelsson | 4/10 | 5088 days | 19% |
| Steve Pearce | 8/10 | 5089 days | 29% |
| Hadleigh | 8/10 | 5090 days | 29% |
| Mark | 9/10 | 5092 days | 29% |
| Mark Irwin | 8/10 | 5096 days | 29% |
| Andrew van der Peet | 7/10 | 5097 days | 27% |
| Horton Fawkes | 10/10 | 5104 days | 29% |
| Jason Hernandez | 9/10 | 5106 days | 29% |
| D Hoekstra | 10/10 | 5108 days | 29% |
| Ellen Thompson | 6/10 | 5108 days | 25% |
| Bas Geerts | 9/10 | 5113 days | 29% |
| mercadezz | 5/10 | 5144 days | 22% |
| kristy | 9/10 | 5236 days | 29% |
| penz | 6/10 | 5328 days | 25% |
| Gunther | 10/10 | 5363 days | 29% |
| Angela | 9/10 | 5371 days | 29% |
| Stephan Imartina | 8/10 | 5385 days | 29% |
| Jane and Dave | 5/10 | 5386 days | 22% |
| June | 8/10 | 5419 days | 29% |
| Jesper Sch | 9/10 | 5432 days | 29% |
| barry_w_nz | 10/10 | 5451 days | 29% |
| Luisa | 10/10 | 5451 days | 29% |
| Dutertre Annaboue | 7/10 | 5451 days | 27% |
| Stanna | 8/10 | 5451 days | 29% |
| Zara Leyden | 10/10 | 5452 days | 29% |
| Colin Daniels | 8/10 | 5452 days | 29% |
| Ashley Arnold | 8/10 | 5454 days | 29% |
| Gary Haas | 9/10 | 5457 days | 29% |
| R Traber | 8/10 | 5457 days | 29% |
| Faurack | 8/10 | 5457 days | 29% |
| Helen B | 7/10 | 5460 days | 27% |
| Robert Trostle | 7/10 | 5463 days | 27% |
| Brenda Brelinski | 8/10 | 5472 days | 29% |
| Karin | 8/10 | 5474 days | 29% |
| Nadine Schaee | 7/10 | 5475 days | 27% |
| Carl Diehl | 3/10 | 5476 days | 16% |
| Keith Maplestone | 7/10 | 5477 days | 27% |
| Uwe Rieper | 9/10 | 5477 days | 29% |
| Marie Jack | 5/10 | 5477 days | 22% |
| Pete Hallam | 10/10 | 5477 days | 29% |
| nigelwaterhouse | 9/10 | 5478 days | 29% |
| W David R Thomas | 9/10 | 5483 days | 29% |
| Catherine Clavel | 10/10 | 5487 days | 29% |
| John Borneman | 10/10 | 5495 days | 29% |
| Ralf Genthe | 8/10 | 5495 days | 29% |
| Heino keyssler | 10/10 | 5498 days | 29% |
| Florian Knoepfel | 8/10 | 5498 days | 29% |
| Astrio Gregersen | 9/10 | 5507 days | 29% |
| stafanie_norman | 9/10 | 5524 days | 29% |
| warrenp | 5/10 | 5525 days | 22% |
| asselman | 6/10 | 5525 days | 25% |
| carmenk | 8/10 | 5526 days | 29% |
| Marons | 8/10 | 5529 days | 29% |
| Poole | 8/10 | 5542 days | 29% |
| Douglas Beresford | 8/10 | 5542 days | 29% |
| mdarras | 8/10 | 5544 days | 29% |
| Laura McDaniel | 8/10 | 5548 days | 29% |
| Ines O'Sullivan | 7/10 | 5548 days | 27% |
| Deede K | 6/10 | 5548 days | 25% |
| Philip Ryott | 9/10 | 5550 days | 29% |
| Dermot Bryne | 5/10 | 5563 days | 22% |
| Debs NZ | 4/10 | 5570 days | 19% |
| PatH | 8/10 | 5584 days | 29% |
| zoey1 | 7/10 | 5649 days | 27% |
| johanw | 9/10 | 5656 days | 29% |
| DustyLaptop | 7/10 | 5723 days | 27% |
| Conrad Duden | 1/10 | 5754 days | 11% |
| HelenPalmer | 8/10 | 5772 days | 29% |
| TraceyM | 8/10 | 5772 days | 29% |
| LizG | 9/10 | 5782 days | 29% |
| scottl | 8/10 | 5784 days | 29% |
| mikestep | 8/10 | 5784 days | 29% |
| stephen | 8/10 | 5785 days | 29% |
| Heide | 8/10 | 5787 days | 29% |
| Juergan | 6/10 | 5788 days | 25% |
| RichardA | 7/10 | 5791 days | 27% |
| CraigB | 7/10 | 5796 days | 27% |
| LauraN | 7/10 | 5801 days | 27% |
| Benzedi | 8/10 | 5802 days | 29% |
| Fred | 2/10 | 5807 days | 13% |
| Mary | 8/10 | 5808 days | 29% |
| RodW | 8/10 | 5818 days | 29% |
| PiaW | 6/10 | 5818 days | 25% |
| JoanneM | 9/10 | 5819 days | 29% |
| SebastianGermany1 | 8/10 | 5819 days | 29% |
| Paul | 6/10 | 5820 days | 25% |
| S | 6/10 | 5820 days | 25% |
| Frances | 6/10 | 5820 days | 25% |
| Katrina | 6/10 | 5820 days | 25% |
| Renee | 7/10 | 5824 days | 27% |
| Dyan Aitken | 6/10 | 5824 days | 25% |
| Jan | 9/10 | 5829 days | 29% |
| Carly | 5/10 | 5834 days | 22% |
| Dave | 8/10 | 5834 days | 29% |
| Franz | 10/10 | 5835 days | 29% |
| GingerPrince | 8/10 | 5842 days | 29% |
| Hans | 8/10 | 5848 days | 29% |
| Katarina | 8/10 | 5848 days | 29% |
| Michael | 9/10 | 5853 days | 29% |
| Rob | 9/10 | 5856 days | 29% |
| Vicky | 9/10 | 5856 days | 29% |
| Bernd | 6/10 | 5857 days | 25% |
| Helen | 8/10 | 5860 days | 29% |
| Jason | 7/10 | 5888 days | 27% |
| Groen | 8/10 | 5896 days | 29% |
| Lorna | 10/10 | 5947 days | 29% |
| Emilie | 10/10 | 5958 days | 29% |
| Paul | 7/10 | 5961 days | 27% |
| Donna | 7/10 | 5973 days | 27% |
| Vanessa | 7/10 | 5973 days | 27% |
| Louise | 9/10 | 5990 days | 29% |
| Mark Coffey | 8/10 | 6027 days | 29% |
| Bonny Doon | 6/10 | 6045 days | 25% |
| CollyBob | 8/10 | 6056 days | 29% |
| Ashlee Roberts | 10/10 | 6081 days | 29% |
| Toni Keown | 9/10 | 6139 days | 29% |
| David Wilson-Howarth | 8/10 | 6146 days | 29% |
| Lorraine Wallis | 5/10 | 6150 days | 22% |
| Chrysa Charitou | 8/10 | 6150 days | 29% |
| Teresa Wallis | 6/10 | 6150 days | 25% |
| Tom Ben | 8/10 | 6155 days | 29% |
| Rob Poels | 7/10 | 6161 days | 27% |
| Sabine Volley | 10/10 | 6167 days | 29% |
| Ria | 8/10 | 6171 days | 29% |
| Orla Hansen | 9/10 | 6176 days | 29% |
| Sanne | 10/10 | 6177 days | 29% |
| Volders | 5/10 | 6177 days | 22% |
| David Buckley | 9/10 | 6184 days | 29% |
| April | 8/10 | 6193 days | 29% |
| Stefanie | 7/10 | 6197 days | 27% |
| Bex | 5/10 | 6211 days | 22% |
| Jann Anderssen | 10/10 | 6224 days | 29% |
| Tim | 5/10 | 6224 days | 22% |
| Chris Gedda | 9/10 | 6258 days | 29% |
| caroline | 8/10 | 6269 days | 29% |
| Pete | 7/10 | 6273 days | 27% |
| Killerblow | 8/10 | 6281 days | 29% |
| ranker_43 | 9/10 | 6386 days | 29% |
| Jo | 10/10 | 6386 days | 29% |
| Andy Chapman | 6/10 | 6386 days | 25% |
| Lauren | 8/10 | 6491 days | 29% |
| Jackie | 6/10 | 6491 days | 25% |
| Alan | 9/10 | 6495 days | 29% |
| Billie | 2/10 | 6496 days | 13% |
| Nick | 4/10 | 6496 days | 19% |
| Sebastian | 7/10 | 6502 days | 27% |
| Hanneke | 8/10 | 6512 days | 29% |
| Magnus | 4/10 | 6514 days | 19% |
| Erika | 5/10 | 6514 days | 22% |
| Stevenson | 8/10 | 6519 days | 29% |
| Raul | 6/10 | 6519 days | 25% |
| Heather | 8/10 | 6521 days | 29% |
| Pam Rose | 9/10 | 6524 days | 29% |
| Renee | 7/10 | 6524 days | 27% |
| Fenke | 8/10 | 6526 days | 29% |
| Gay Ramsay | 8/10 | 6538 days | 29% |
| Drew Forrest | 3/10 | 6538 days | 16% |
| John Beirne | 8/10 | 6538 days | 29% |
| Jess | 8/10 | 6538 days | 29% |
| Mary | 5/10 | 6549 days | 22% |
| Mitch | 1/10 | 6549 days | 11% |
| Herman&Ineke | 9/10 | 6553 days | 29% |
| Jensen | 5/10 | 6554 days | 22% |
| Colin | 6/10 | 6558 days | 25% |
| Thea | 8/10 | 6562 days | 29% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
4.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.