Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2677 days | 100% |
| Wendy | 8/10 | 2960 days | 83% |
| Andi Teuber | 4/10 | 2970 days | 55% |
| Chloe Olsen | 8/10 | 2973 days | 83% |
| Jodi Halligan | 7/10 | 2976 days | 78% |
| Bernd Giermann | 9/10 | 2977 days | 83% |
| Bree Shaw | 8/10 | 3013 days | 80% |
| Romana Novotna | 9/10 | 3016 days | 81% |
| Lukas Trewel | 8/10 | 3041 days | 79% |
| Lena | 5/10 | 3049 days | 61% |
| Laura Leoekloek | 9/10 | 3049 days | 79% |
| Maire O'Grady | 8/10 | 3054 days | 78% |
| Claudia Klinge | 9/10 | 3056 days | 78% |
| Claire | 9/10 | 3063 days | 78% |
| Chris | 9/10 | 3078 days | 77% |
| Gavin Moffatt | 8/10 | 3268 days | 65% |
| Constantin Goldberg | 7/10 | 3274 days | 62% |
| Radim Halasz | 10/10 | 3287 days | 65% |
| Katerina Vobecka | 9/10 | 3287 days | 65% |
| Andre | 8/10 | 3295 days | 64% |
| Marco | 8/10 | 3300 days | 63% |
| Angharad Lloyd | 7/10 | 3304 days | 60% |
| Andrea Tabaka | 10/10 | 3309 days | 64% |
| Martina | 7/10 | 3329 days | 58% |
| Ivan Dupont | 10/10 | 3333 days | 63% |
| Lars Schuett | 8/10 | 3334 days | 61% |
| Lazarela | 10/10 | 3338 days | 62% |
| Sabine | 8/10 | 3366 days | 59% |
| Guilaine Durieux | 8/10 | 3367 days | 59% |
| Madita and Lisann | 7/10 | 3367 days | 56% |
| Brooklyn | 7/10 | 3398 days | 55% |
| Katie | 8/10 | 3627 days | 44% |
| Rachel S | 10/10 | 3627 days | 45% |
| Danica Vrsaljko | 9/10 | 3644 days | 43% |
| Markus Johannes | 8/10 | 3644 days | 43% |
| Leonie Jennings | 9/10 | 3691 days | 41% |
| Brynn Ostvik | 7/10 | 3705 days | 37% |
| Kane F | 6/10 | 3809 days | 29% |
| Stefanie | 8/10 | 3991 days | 23% |
| Jan-Peter Stripp | 8/10 | 3991 days | 23% |
| Stina Hultberg | 5/10 | 4027 days | 16% |
| Linus Larsson | 6/10 | 4029 days | 18% |
| Davina Teo | 8/10 | 4058 days | 19% |
| Nigel | 10/10 | 4058 days | 19% |
| Henry Thiel | 4/10 | 4063 days | 12% |
| Christina Habranke | 7/10 | 4063 days | 17% |
| Claire Lieval | 9/10 | 4070 days | 18% |
| Aurora Garcia | 9/10 | 4072 days | 18% |
| Ruben Garcia Raiuiro | 10/10 | 4072 days | 18% |
| Sarah Strong | 8/10 | 4075 days | 18% |
| Susser | 10/10 | 4075 days | 18% |
| Trish Saunders | 8/10 | 4075 days | 18% |
| Patrick | 7/10 | 4082 days | 16% |
| Emma | 8/10 | 4082 days | 17% |
| Steve Kaminski | 10/10 | 4084 days | 17% |
| Monique Browne | 10/10 | 4084 days | 17% |
| Steve Warren | 9/10 | 4174 days | 12% |
| hendrik king | 10/10 | 4296 days | 5% |
| Stefan | 7/10 | 4373 days | 0% |
| Bettina Fluhrer | 8/10 | 4373 days | 0% |
| Marie | 9/10 | 4373 days | 0% |
| Michael Nolan | 10/10 | 4388 days | 30% |
| Sharyn Crosby | 10/10 | 4388 days | 30% |
| Kevin Tranter | 7/10 | 4395 days | 28% |
| Guillot | 6/10 | 4395 days | 26% |
| Daniel Jezak | 9/10 | 4398 days | 30% |
| Enna Keet | 8/10 | 4400 days | 30% |
| Mathieu Brias | 9/10 | 4434 days | 30% |
| Lis Bon | 9/10 | 4447 days | 30% |
| Ingeborg Ruysscher | 10/10 | 4447 days | 30% |
| Sue Kieseker | 9/10 | 4463 days | 30% |
| Jason | 8/10 | 4465 days | 30% |
| Stefan and Brigit and Janek | 10/10 | 4470 days | 30% |
| Jackie and Brian | 8/10 | 4470 days | 30% |
| gareth williams | 5/10 | 4569 days | 23% |
| sandytemp22 | 10/10 | 4722 days | 30% |
| Sander Heike | 8/10 | 4725 days | 30% |
| Vlutters | 7/10 | 4758 days | 28% |
| Brasier | 8/10 | 4759 days | 30% |
| Josef | 8/10 | 4763 days | 30% |
| Bottoms | 9/10 | 4763 days | 30% |
| Cole | 9/10 | 4764 days | 30% |
| John & Ray Calder | 6/10 | 4765 days | 26% |
| D Collier | 10/10 | 4766 days | 30% |
| Gerrit & Martina | 9/10 | 4767 days | 30% |
| Marco Scheiber | 6/10 | 4776 days | 26% |
| Andy & Lynnie Nevin | 7/10 | 4776 days | 28% |
| Kurt & Noemi Buhler | 9/10 | 4777 days | 30% |
| Jessica Lane | 8/10 | 4779 days | 30% |
| Dave McLeish | 8/10 | 4780 days | 30% |
| Johan | 9/10 | 4780 days | 30% |
| Katie K | 7/10 | 4791 days | 28% |
| Sally Rawson | 8/10 | 4793 days | 30% |
| Fred Saunders | 10/10 | 4808 days | 30% |
| JEB | 7/10 | 4813 days | 28% |
| Rene Rypkema | 8/10 | 4827 days | 30% |
| Kai | 10/10 | 4850 days | 30% |
| Steve Eley | 9/10 | 4853 days | 30% |
| Anna Bret | 6/10 | 4853 days | 26% |
| Jaime Castells | 6/10 | 4853 days | 26% |
| John & Vicki | 8/10 | 4860 days | 30% |
| Sue | 9/10 | 4860 days | 30% |
| kirribilliangel | 3/10 | 4966 days | 16% |
| Stephen Hunt | 7/10 | 5084 days | 28% |
| Edward Marhi | 9/10 | 5085 days | 30% |
| Weez18 | 6/10 | 5088 days | 26% |
| Brian & Di | 9/10 | 5101 days | 30% |
| Kendall | 9/10 | 5102 days | 30% |
| Ilse & Thys | 7/10 | 5102 days | 28% |
| Gronewold Harm-Dierchs | 10/10 | 5103 days | 30% |
| Richard Gallichan | 5/10 | 5106 days | 23% |
| Pfleidere | 8/10 | 5106 days | 30% |
| Wayne Forrow | 8/10 | 5109 days | 30% |
| Janey Chamberlain | 9/10 | 5110 days | 30% |
| Keely & Mark Haynes | 7/10 | 5112 days | 28% |
| Svea Sauter | 9/10 | 5112 days | 30% |
| Chris & Anne Pearson | 7/10 | 5113 days | 28% |
| Jeff and Carey Brown | 10/10 | 5118 days | 30% |
| Katie Mitchell | 10/10 | 5119 days | 30% |
| Gert Vogelaers | 7/10 | 5122 days | 28% |
| Victoria Purver | 9/10 | 5122 days | 30% |
| Malin Emanuelsson | 4/10 | 5122 days | 20% |
| Steve Pearce | 8/10 | 5123 days | 30% |
| Hadleigh | 8/10 | 5124 days | 30% |
| Mark | 9/10 | 5126 days | 30% |
| Mark Irwin | 8/10 | 5130 days | 30% |
| Andrew van der Peet | 7/10 | 5131 days | 28% |
| Horton Fawkes | 10/10 | 5138 days | 30% |
| Jason Hernandez | 9/10 | 5140 days | 30% |
| D Hoekstra | 10/10 | 5142 days | 30% |
| Ellen Thompson | 6/10 | 5142 days | 26% |
| Bas Geerts | 9/10 | 5147 days | 30% |
| mercadezz | 5/10 | 5178 days | 23% |
| kristy | 9/10 | 5270 days | 30% |
| penz | 6/10 | 5362 days | 26% |
| Gunther | 10/10 | 5397 days | 30% |
| Angela | 9/10 | 5405 days | 30% |
| Stephan Imartina | 8/10 | 5419 days | 30% |
| Jane and Dave | 5/10 | 5420 days | 23% |
| June | 8/10 | 5453 days | 30% |
| Jesper Sch | 9/10 | 5466 days | 30% |
| barry_w_nz | 10/10 | 5485 days | 30% |
| Luisa | 10/10 | 5485 days | 30% |
| Dutertre Annaboue | 7/10 | 5485 days | 28% |
| Stanna | 8/10 | 5485 days | 30% |
| Zara Leyden | 10/10 | 5486 days | 30% |
| Colin Daniels | 8/10 | 5486 days | 30% |
| Ashley Arnold | 8/10 | 5488 days | 30% |
| Gary Haas | 9/10 | 5491 days | 30% |
| R Traber | 8/10 | 5491 days | 30% |
| Faurack | 8/10 | 5491 days | 30% |
| Helen B | 7/10 | 5494 days | 28% |
| Robert Trostle | 7/10 | 5497 days | 28% |
| Brenda Brelinski | 8/10 | 5506 days | 30% |
| Karin | 8/10 | 5508 days | 30% |
| Nadine Schaee | 7/10 | 5509 days | 28% |
| Carl Diehl | 3/10 | 5510 days | 16% |
| Keith Maplestone | 7/10 | 5511 days | 28% |
| Uwe Rieper | 9/10 | 5511 days | 30% |
| Marie Jack | 5/10 | 5511 days | 23% |
| Pete Hallam | 10/10 | 5511 days | 30% |
| nigelwaterhouse | 9/10 | 5512 days | 30% |
| W David R Thomas | 9/10 | 5517 days | 30% |
| Catherine Clavel | 10/10 | 5521 days | 30% |
| John Borneman | 10/10 | 5529 days | 30% |
| Ralf Genthe | 8/10 | 5529 days | 30% |
| Heino keyssler | 10/10 | 5532 days | 30% |
| Florian Knoepfel | 8/10 | 5532 days | 30% |
| Astrio Gregersen | 9/10 | 5541 days | 30% |
| stafanie_norman | 9/10 | 5558 days | 30% |
| warrenp | 5/10 | 5559 days | 23% |
| asselman | 6/10 | 5559 days | 26% |
| carmenk | 8/10 | 5560 days | 30% |
| Marons | 8/10 | 5563 days | 30% |
| Poole | 8/10 | 5576 days | 30% |
| Douglas Beresford | 8/10 | 5576 days | 30% |
| mdarras | 8/10 | 5578 days | 30% |
| Laura McDaniel | 8/10 | 5582 days | 30% |
| Ines O'Sullivan | 7/10 | 5582 days | 28% |
| Deede K | 6/10 | 5582 days | 26% |
| Philip Ryott | 9/10 | 5584 days | 30% |
| Dermot Bryne | 5/10 | 5597 days | 23% |
| Debs NZ | 4/10 | 5604 days | 20% |
| PatH | 8/10 | 5618 days | 30% |
| zoey1 | 7/10 | 5683 days | 28% |
| johanw | 9/10 | 5690 days | 30% |
| DustyLaptop | 7/10 | 5757 days | 28% |
| Conrad Duden | 1/10 | 5788 days | 12% |
| HelenPalmer | 8/10 | 5806 days | 30% |
| TraceyM | 8/10 | 5806 days | 30% |
| LizG | 9/10 | 5816 days | 30% |
| scottl | 8/10 | 5818 days | 30% |
| mikestep | 8/10 | 5818 days | 30% |
| stephen | 8/10 | 5820 days | 30% |
| Heide | 8/10 | 5821 days | 30% |
| Juergan | 6/10 | 5822 days | 26% |
| RichardA | 7/10 | 5825 days | 28% |
| CraigB | 7/10 | 5830 days | 28% |
| LauraN | 7/10 | 5835 days | 28% |
| Benzedi | 8/10 | 5836 days | 30% |
| Fred | 2/10 | 5842 days | 14% |
| Mary | 8/10 | 5842 days | 30% |
| RodW | 8/10 | 5852 days | 30% |
| PiaW | 6/10 | 5852 days | 26% |
| JoanneM | 9/10 | 5853 days | 30% |
| SebastianGermany1 | 8/10 | 5853 days | 30% |
| Paul | 6/10 | 5855 days | 26% |
| S | 6/10 | 5855 days | 26% |
| Frances | 6/10 | 5855 days | 26% |
| Katrina | 6/10 | 5855 days | 26% |
| Renee | 7/10 | 5858 days | 28% |
| Dyan Aitken | 6/10 | 5859 days | 26% |
| Jan | 9/10 | 5863 days | 30% |
| Carly | 5/10 | 5869 days | 23% |
| Dave | 8/10 | 5869 days | 30% |
| Franz | 10/10 | 5869 days | 30% |
| GingerPrince | 8/10 | 5876 days | 30% |
| Hans | 8/10 | 5883 days | 30% |
| Katarina | 8/10 | 5883 days | 30% |
| Michael | 9/10 | 5887 days | 30% |
| Rob | 9/10 | 5890 days | 30% |
| Vicky | 9/10 | 5891 days | 30% |
| Bernd | 6/10 | 5891 days | 26% |
| Helen | 8/10 | 5895 days | 30% |
| Jason | 7/10 | 5922 days | 28% |
| Groen | 8/10 | 5931 days | 30% |
| Lorna | 10/10 | 5982 days | 30% |
| Emilie | 10/10 | 5993 days | 30% |
| Paul | 7/10 | 5996 days | 28% |
| Donna | 7/10 | 6008 days | 28% |
| Vanessa | 7/10 | 6008 days | 28% |
| Louise | 9/10 | 6025 days | 30% |
| Mark Coffey | 8/10 | 6061 days | 30% |
| Bonny Doon | 6/10 | 6079 days | 26% |
| CollyBob | 8/10 | 6091 days | 30% |
| Ashlee Roberts | 10/10 | 6115 days | 30% |
| Toni Keown | 9/10 | 6173 days | 30% |
| David Wilson-Howarth | 8/10 | 6181 days | 30% |
| Lorraine Wallis | 5/10 | 6184 days | 23% |
| Chrysa Charitou | 8/10 | 6184 days | 30% |
| Teresa Wallis | 6/10 | 6184 days | 26% |
| Tom Ben | 8/10 | 6189 days | 30% |
| Rob Poels | 7/10 | 6195 days | 28% |
| Sabine Volley | 10/10 | 6201 days | 30% |
| Ria | 8/10 | 6205 days | 30% |
| Orla Hansen | 9/10 | 6210 days | 30% |
| Sanne | 10/10 | 6211 days | 30% |
| Volders | 5/10 | 6211 days | 23% |
| David Buckley | 9/10 | 6218 days | 30% |
| April | 8/10 | 6227 days | 30% |
| Stefanie | 7/10 | 6231 days | 28% |
| Bex | 5/10 | 6245 days | 23% |
| Jann Anderssen | 10/10 | 6258 days | 30% |
| Tim | 5/10 | 6258 days | 23% |
| Chris Gedda | 9/10 | 6292 days | 30% |
| caroline | 8/10 | 6303 days | 30% |
| Pete | 7/10 | 6307 days | 28% |
| Killerblow | 8/10 | 6316 days | 30% |
| ranker_43 | 9/10 | 6420 days | 30% |
| Jo | 10/10 | 6420 days | 30% |
| Andy Chapman | 6/10 | 6420 days | 26% |
| Lauren | 8/10 | 6525 days | 30% |
| Jackie | 6/10 | 6525 days | 26% |
| Alan | 9/10 | 6529 days | 30% |
| Billie | 2/10 | 6530 days | 14% |
| Nick | 4/10 | 6530 days | 20% |
| Sebastian | 7/10 | 6536 days | 28% |
| Hanneke | 8/10 | 6546 days | 30% |
| Magnus | 4/10 | 6548 days | 20% |
| Erika | 5/10 | 6548 days | 23% |
| Stevenson | 8/10 | 6553 days | 30% |
| Raul | 6/10 | 6553 days | 26% |
| Heather | 8/10 | 6555 days | 30% |
| Pam Rose | 9/10 | 6558 days | 30% |
| Renee | 7/10 | 6558 days | 28% |
| Fenke | 8/10 | 6560 days | 30% |
| Gay Ramsay | 8/10 | 6572 days | 30% |
| Drew Forrest | 3/10 | 6572 days | 16% |
| John Beirne | 8/10 | 6572 days | 30% |
| Jess | 8/10 | 6572 days | 30% |
| Mary | 5/10 | 6583 days | 23% |
| Mitch | 1/10 | 6583 days | 12% |
| Herman&Ineke | 9/10 | 6587 days | 30% |
| Jensen | 5/10 | 6588 days | 23% |
| Colin | 6/10 | 6592 days | 26% |
| Thea | 8/10 | 6596 days | 30% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.12% |
| 203 | -4.14% |
| … | … |
Balancing Adjustment
4.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.