G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Akaroa Harbour Nature Cruises.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Akaroa Harbour Nature Cruises
Valid Reviews
58 Valid Reviews
The Akaroa Harbour Nature Cruises experience has a total of 58 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 58 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
24% |
| 9/10 | 19 |
|
33% |
| 8/10 | 14 |
|
24% |
| 7/10 | 6 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
3% |
| 4/10 | 1 |
|
2% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
83.28% Average
The raw data average (mean) for all the Akaroa Harbour Nature Cruises valid reviews is 83.28% and is based on 58 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 58 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
17% |
| 9/10 | 17 |
|
35% |
| 8/10 | 14 |
|
29% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 1 |
|
2% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.13% Average
The raw data average (mean) for all the Akaroa Harbour Nature Cruises face-to-face reviews is 83.13% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sabrina Saunders | 10/10 | 1502 days | 100% |
| Stefano Clerici | 10/10 | 2813 days | 25% |
| Sue Milne | 10/10 | 3304 days | 16% |
| Fran and Ben | 10/10 | 3315 days | 16% |
| Patricia | 8/10 | 3641 days | 10% |
| Ceri Eaton | 9/10 | 3670 days | 9% |
| Thomas Zilio | 4/10 | 4413 days | 2% |
| JoMary Smith | 9/10 | 4455 days | 6% |
| Marco Schmidt | 10/10 | 4740 days | 6% |
| Christian Schumacher | 10/10 | 4740 days | 6% |
| Karin Genyn | 10/10 | 4837 days | 6% |
| N Zitscher | 5/10 | 4854 days | 3% |
| Peter Harden | 9/10 | 4856 days | 6% |
| Jenny McTigue | 8/10 | 5136 days | 5% |
| Mike & Jennie | 8/10 | 5137 days | 5% |
| Stefes Wencke | 10/10 | 5139 days | 6% |
| Johan Kroese | 9/10 | 5166 days | 6% |
| Herbert | 8/10 | 5168 days | 5% |
| Michael | 9/10 | 5475 days | 6% |
| Richard Dudfield | 10/10 | 5478 days | 6% |
| Louise van der Hyden | 9/10 | 5490 days | 6% |
| elmoandjoey | 10/10 | 5582 days | 6% |
| Tim | 10/10 | 5612 days | 6% |
| Conny | 9/10 | 5791 days | 6% |
| Victoria Slater | 7/10 | 5831 days | 5% |
| Risch & Seybold | 9/10 | 5839 days | 6% |
| Schumacher | 9/10 | 5844 days | 6% |
| Greg Kennedy | 9/10 | 5904 days | 6% |
| csziegler | 10/10 | 5931 days | 6% |
| stephenb | 8/10 | 5941 days | 5% |
| carsteng | 7/10 | 5941 days | 5% |
| Kathrin Thomas | 9/10 | 5959 days | 6% |
| james masura | 10/10 | 5977 days | 6% |
| Steve Drake | 1/10 | 6038 days | 0% |
| Andrea | 7/10 | 6111 days | 5% |
| stephen | 9/10 | 6193 days | 6% |
| NatasjaV | 8/10 | 6209 days | 5% |
| JimmyK | 8/10 | 6209 days | 5% |
| JohannaB | 7/10 | 6210 days | 5% |
| Peter Bowen-Simpkins | 9/10 | 6211 days | 6% |
| eatc | 9/10 | 6222 days | 6% |
| Daniel | 3/10 | 6228 days | 1% |
| schenk | 8/10 | 6242 days | 5% |
| groenewold | 8/10 | 6256 days | 5% |
| Karen | 8/10 | 6262 days | 5% |
| Ducolq | 7/10 | 6263 days | 5% |
| Rebekka | 5/10 | 6263 days | 3% |
| Mary Hamilton | 10/10 | 6356 days | 6% |
| Esther | 8/10 | 6398 days | 5% |
| Jim Summers | 8/10 | 6440 days | 5% |
| Stewart | 8/10 | 6574 days | 5% |
| angela | 9/10 | 6574 days | 6% |
| Bauer | 7/10 | 6589 days | 5% |
| Kenneth and Mette | 8/10 | 6591 days | 5% |
| Knol | 9/10 | 6592 days | 6% |
| Dorris Schwarz | 9/10 | 6637 days | 6% |
| Eleanor Adams | 9/10 | 6683 days | 6% |
| Fred | 9/10 | 6921 days | 6% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Akaroa Harbour Nature Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Akaroa Harbour Nature Cruises experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Akaroa Harbour Nature Cruises experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.94% |
| 198 | -3.96% |
| 199 | -3.98% |
| 200 | -4.00% |
| 201 | -4.02% |
| 202 | -4.04% |
| 203 | -4.06% |
| … | … |
Balancing Adjustment
2.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.