Wai Hire Cars

Wai Hire Cars

Reviews

Tanya Snowden's avatar

Tanya Snowden

Australia

Ranking: 10/10

Wai Hire Cars are wonderful!

Great prices for very well maintained vehicles. Very friendly, helpful and personalised service.
We hired a Toyota Caldina for a week while in the South Island for a sporting event and a little getaway.
Greg and his staff went above and beyond for us, taking the initiative to put bike racks on the car without us even asking for it. Very much appreciated! Even went out of his way to meet us at the airport with the paperwork rather than meeting back at the shop, and also provided a GPS.
The car itself was spotless and well looked after. Very comfortable for travelling, great on fuel, and very spacious - all handy when travelling around in NZ. We easily fit 2 large bike bags, 2 suitcases, and 2 backpacks in the car to and from our first and last destinations, and took advantage of the roofrack bike transporters throughout the rest of the trip, very handy!

Will definitely use Wai Hire cars again when returning to Queenstown, and have already recommended to friends heading to NZ.

Thanks again!

Reviewed almost 4 years ago

Wai Hire Cars responds:

Hi Tanya

Thank you for taking the time to write a review. We look forward to seeing you again next year.

Cheers
Greg

David H's avatar

David H

United States

Ranking: 1/10

Booking was easy. Cancelling was impossible.

Despite their stated policy of allowing cancellations with a refund and multiple attempts to get in contact with them, they never returned my messages or refunded my money.

Reviewed about 4 years ago

Wai Hire Cars responds:

Hi David

We are sorry you did not receive our messages.

Your booking included a discounted rate, you will see on your confirmation email that your booking had a 5% discount applied that was arranged directly with our office at the time of booking. On our website we clearly detail our cancellation clause which states "There are no refunds on discounted hires".

Your booking confirmation email also states the cancellation policy in bold. Which says "If cancelled this booking will incur the full cost of the hire".

We do not refund discounted back packer bookings but we do try to work with the customer to reschedule the booking to another time at no cost. If this would be suitable please contact me directly at manager@waihirecars.nz

Kind regards
Greg

Conservation Campsite Pass

Save up to 70% on campsite fees! Support conservation and experience the natural beauty of NZ. 78 Department of Conservation campsites, one convenient pass.

Get the Pass

Helena Miles's avatar

Helena Miles

New Zealand

Ranking: 10/10

Fantastic rental service, the manager was a local and very knowledgeable about Queenstown, he was friendly and went above and beyond our expectations of service. Highly recommend!

Reviewed over 4 years ago

Wai Hire Cars responds:

Thank you Helena. We look forward to seeing you again.

Andrew Braun's avatar

Andrew Braun

Germany

Ranking: 10/10

Thank you Wai for a great experience.

We had a booking with Wai for Queenstown but our flights were changed due to weather and we ended up flying to Dunedin. Wai had a car for us at Dunedin airport, and there was no charge for this change. When we arrived in Queenstown we called into the Wai office and made all of our bookings for the rest of our trip around the South Island. The friendly person on the desk was extremely helpful.

We hired a midrange car and it was spotless.

The level of service we received from Wai went above and beyond.

Good luck for the future, we will be recommending you to all our friends back home.

Reviewed over 4 years ago

Wai Hire Cars responds:

Thank you Andrew. We look forward to meeting your friends!

Top Ranked NZ Deals Pass

Access savings worth hundreds of $$ on Top Ranked NZ Accommodation and Activities for just $1 per day.

Get deals pass

Henry Lim's avatar

Henry Lim

Malaysia

Ranking: 10/10

Best Rental Car Company in queenstown.

Greg was very helpful with everything. He even helped us with recommending us what to do and what not to do in our 1 week stay at Queenstown, he also managed to get us some really sweet deals for all the activities we wanted to do. He even called us to check if everything was alright.

We rented a Toyota Previa for our family and the car was exactly as advertised and it was in excellent condition.Returning the vehicle was also no big issue, we had an 8am flight back to Auckland and Greg and team was very accommodating in arranging the vehicle to be pickup from the airport at 6am.

Thanks Again GUYS !
Will definitely use Wai Hire Cars when i return to Queenstown.

- Henry -

Reviewed over 4 years ago

Wai Hire Cars responds:

Hi Henry

Thanks very much for the review. You will have to come back in Summer and visit Milford!

Kind regards
Greg

Nicholas  W's avatar

Nicholas W

Australia

Ranking: 10/10

Great price with no compromise on amazing service and quality.
We also enjoyed skiis we hired from Wai Ski Hire.
The car was spotless and got us around to where we needed to when we needed to be there.
Highly recommended

Reviewed over 4 years ago

Wai Hire Cars responds:

Hi Nicholas

Thanks for the review. We are glad you had a great time skiing. See you next winter!

Cheers
The Team at Wai Hire Cars

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Brian McKinlay's avatar

Brian McKinlay

Canada

Ranking: 10/10

Wai Hire exceeded all of my expectations. I have rented from other companies in NZ and have never had a bad experience, but Wai Hire was the best company I've dealt with. The service was exceptional - very professional and personalized. The backpacker car I rented for a month was clean, well maintained, and ran problem free. I will definitely rent from Wai hire again. Thank you Greg and Wai Hire - wonderful job!

Reviewed almost 5 years ago and experienced in March 2015

Wai Hire Cars responds:

Hi Brian.
Thank you for the review. We strive to offer a higher grade of back packer cars than our competitors. We hope to see you next summer.

Cathy O'Shea's avatar

Cathy O'Shea

New Zealand

Ranking: 10/10

Fantastic friendly service, our flight was late and it was no problem. Delivery to the airport and very friendlly local advice about things to do. Car was clean and ran very well, good on fuel consumption - we had an 8 seater Estima. Would definitely go back and have recommended friends. Great service thank you.

Reviewed almost 5 years ago

Wai Hire Cars responds:

Thank you Cathy. We look forward to seeing you again.

Monique Kerrisk's avatar

Monique Kerrisk

Australia

Ranking: 10/10

Super helpful professional service.
We traveled to Queenstown for a holiday and were impressed by how straightforward the whole process of hiring with Wai was.
Staff are amazing, friendly and so knowledgeable of the area- so handy for helping planning my itinerary.
Our car was clean and reliable.
I had no trouble at all and would gladly recommend this service to others

Reviewed almost 5 years ago

Wai Hire Cars responds:

Hi Monique. Thanks for the review. We certainly have a lot of local knowledge in our office and we are more than happy to share it!

Thomas's avatar

Thomas

United States

Ranking: 10/10

Absolutely fantastic experience with Greg and the team at Wai Hire Cars!

Greg met us at the airport we arrived and had everything ready for us by the time we made it to their office.

We had the car for a couple of days and there were zero issues with it. They even helped organize an itinerary for us during our time in Queenstown!

My wife and I travel a lot both for work and pleasure and it is very rare to come across such outstanding service. I would highly recommend Wai Hire to anyone!

Reviewed almost 5 years ago and experienced in February 2015

Wai Hire Cars responds:

Thank you Thomas for your generous review. Say hi to Erica for us.

Gareth McMiles's avatar

Gareth McMiles

United Kingdom

Ranking: 10/10

Wai Cars Are #1!!!

My wife and I flew into Queenstown on the 10th of March, and were greeted at the airport by the very friendly Greg Wensley. He offers a very professional service, and he had us into our lovely rental car in no time at all. We hired the Ford Escape, as we wanted comfort and reliability while travelling the south island. The car was in immaculate condition, and met all our requirements.

Professional service, excellent cars.

Highly recommend!!

Reviewed almost 5 years ago

Wai Hire Cars responds:

Thank you Gareth. We hope to see you again next year.

Laura Harris's avatar

Laura Harris

New Zealand

Ranking: 10/10

Wai Hire Cars are FANTASTIC!

These guys really know good service. I was picked up from my accommodation which was exactly as I wanted it as I needed to pick up my friends from the airport in the vehicle we had hired.

I was running short of time, Greg arrived immediately and we did the paperwork in the car on the way to the airport!

It was super efficient and super friendly.

The vehicle was immaculate and the price was better value than anywhere else in town.

These guys are the real deal! I would absolutely use Wai Car Hire in the future and would have no hesitation in recommending them - simply awesome.

Thanks guys for everything - I really appreciated it.

Reviewed about 5 years ago

Wai Hire Cars responds:

Hi Laura

Thank you very much for your great review!

We look forward to serving you again.

Cheers
The team at Wai.

Jason Panett's avatar

Jason Panett

Australia

Ranking: 10/10

We have just hired a Toyota Caldina from Wai. The car was very clean and very good value for money. They even offered us an espresso while we were in the office doing the paper work.

It was refreshing to not just feel like another customer.

Best wishes everyone at Wai!

Reviewed over 5 years ago

Wai Hire Cars responds:

Thank you Jason and Tina. We are glad you enjoyed your experience.

Hollis Heidelberg's avatar

Hollis Heidelberg

New Zealand

Ranking: 10/10

Great service - I live in Queenstown and used these guys for when my family visited from overseas recently. I was working and couldn't pick then up at the Airport,but Greg was there to greet them and had them sorted in no time. My parents asked him 1,000 questions about Queenstown, NZ, etc and he was happy to answer them all, despite the fact that he's not actually a tour guide! The prices were great, and when we added a few extra days, it was as simple as a quick phone call. It was really nice to know you're working with a young local couple, who were happy to help with everything, rather than a big international chain that you'd be sitting on an 0800 number for ages talking to someone in Mumbai, just to add a few days to your rental. I highly recommend Wai and will be back with any future visitors we have.

Reviewed over 5 years ago

Wai Hire Cars responds:

Hi Hollis. Thank you for your positive feed back and say hi to your parents!

Award-2-24px Congratulations Wai Hire Cars

Top Ranked Awards 2015 Rental Cars Finalist

Jo Clare's avatar

Jo Clare

New Zealand

Ranking: 10/10

On our recent trip to Auckland Wai Car Hire went all out to look after us. It was really appreciated and made our holiday very enjoyable and stress free. Best prices in Queenstown! Thanks Wai Hire Cars Queenstown you are the best!

Reviewed over 5 years ago and experienced in September 2014

Wai Hire Cars responds:

Thank you Jo. We appreciate the feedback.

Owen S. Ley's avatar

Owen S. Ley

New Zealand

Ranking: 10/10

Cheapest cars in Queenstown! I couldn't believe how good the price was that I got for my sedan, it was in great condition and did the job nicely! They also provided car seats for our sons. Stress free experience! Thanks Wai Hire Cars Queenstown!

Reviewed over 5 years ago

Wai Hire Cars responds:

Thank you Owen.

We aim to be the best for the best price!

Dawn Simmons's avatar

Dawn Simmons

New Zealand

Ranking: 10/10

Best value hire cars in Queenstown!

Super easy, great service - I got picked up from the airport in the car I hired.

Cars are great, had a huge range to choose from. A+++

Will definitely hire with them again!

Reviewed over 5 years ago

Wai Hire Cars responds:

Hi Dawn

Thank you for the review.

We look forward to seeing you again.

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Olivia Milton's avatar

Olivia Milton

New Zealand

Ranking: 10/10

Fantastic value! Best hire cars in Queenstown!

I travel to Queenstown from Auckland regularly for business, and have used many operators. Wai Hire Cars is by far the best value for money.

They have a wide range of vehicles - once I needed a people mover for a large group, and they had a lovely vehicle for us.

Friendly staff, efficient service, and great quality vehicles! A++++ will be using them again.

Reviewed over 5 years ago

Wai Hire Cars responds:

Thank you Olivia. Remember we operate around the country so if you need a car in any location give us a call.

Ben Brockway's avatar

Ben Brockway

New Zealand

Ranking: 9/10

We hired a SUV for taking the kids up to the ski fields (Coronet & The Remarks). Car was clean and came with chains that even fitted! It even had a drinks fridge. Good car, great price, and Greg was really helpful. Would definitely use again.

Reviewed over 5 years ago and experienced in August 2014

Wai Hire Cars responds:

Thank you for your review Ben. We are happy to hear that you had lots of snow and needed the chains!

Arthur Garland's avatar

Arthur Garland

New Zealand

Ranking: 10/10

We hired an 8 seat van during winter for a week to go skiing in Queenstown. Wai hire cars were great. We didn't have a booking for a vehicle (was a last minute trip for the family) and so we phoned Wai from the airport, within minutes we had done a deal and they were at the airport to pick us up. The process of doing the paper work was very quick but we ended up spending a lot of time talking with Greg who gave us a lot of local suggestions and even organised our ski rental.
The van was clean and well presented and came with ski chains and ski rack.
The return process was likewise efficient.
We will definitely use Wai again.

Reviewed over 5 years ago

Wai Hire Cars responds:

Thanks Archie. We are more than happy to help! We look forward to seeing you and your family when you are in Queenstown next.

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!