Jucy Rentals

38%

Details

98 Rankers Reviews

48 Face-to-Face

39 Rental Cars

174 Auckland

Photos

Information

JUCY stands for fun, adventure and the spirit of travelling offering a great range of cars for the budget-conscious, adventurous traveller!

Welcome to JUCY Rentals – where you’ll find well-equipped, great-to-drive, fun JUCY cars motorhomes perfect for the budget-conscious, adventurous traveller. Covering the North and South Islands of New Zealand, JUCY can get you zipping around the city for a few days or touring our beautiful country for a couple of weeks or more in our great selection of cars. When you go with JUCY you’ll receive helpful and friendly customer service including free phone numbers, live chat, an easy to use website and special deals on activities to ensure your journey is awesome from start to finish. Contact our JUCY Crew today!

Learn more…

Details

Feature Value Info

Location

North IslandAuckland RegionAuckland

Categories

  • Rental Cars

Contact

Calllocal

Callintl

Vehicles

  • Thumb

    Juce Box

    The Juce Box is definitely “World famous in New Zealand” and hundreds of these cars can be seen on the road everyday around the country.

  • Thumb

    Jucy Styla

    Our JUCY STYLA is a show-stopper - perfect for cruising the country or zipping through town, it's a mid-sized hatch with a surprisingly spacious interior to fit all your buddies and bags.

  • Thumb

    Jucy 4 Wheela

    This is our JUCY 4x4 vehicle popular during the kiwi winter season for driving in the snow or exploring coastal New Zealand in summer.

  • Thumb

    Compact

  • Thumb

    Travella

  • Thumb

    El Cheapo

  • Thumb

    8 Seata

Reviews

Showing 13 reviews of 98.

Don’t hire Jucy 's avatar

Don’t hire Jucy

Ranking: 1/10

Growing up in New Zealand I always thought Jucy Campervans would be amazing, the bright green vans are everywhere and everyone seems to enjoy them. For us, camping with a Jucy Compass Campervan was not this case. When we arrived to pick up our van we weren’t greeted, 3 employees continued to chat amongst themselves about their personal life and one stood up and announced he was going for a “durrie” (cigarette). One of the employees finally decided to look up our reservation. After a good 20 minutes we sat there waiting for her to work out how to do her job. The lady mentioned that because we had booked “Stress Free Insurance” we would get the camping chairs for free! Lovely we thought, until she had seen we already pre-paid so the free add on chairs were out of the question now... it took her a further 20 minutes to work out if we had paid in full for the whole campervan or if we had a remaining balance, in which she had to ask another 2 employees to help her. We were then asked to wait outside for another 20 minutes until the lady drove our campervan around from the back and began to give us a very uneducated, uninformative description about how the campervan worked and it’s features - none of which she had any idea about what she was talking about. If English was my second language I would struggle to understand this process with Jucy and the way their employees act. After a near 1.5 hour delay we were finally on the road to begin our road trip. A 7 hour drive later we arrived and figured our how the features of the van worked by ourselves. We discovered 1 camping chair broken, the van speakers were blown and the secondary battery didn’t work so we had no refrigeration. On return of the vehicle no form of a sorry or discount was even offered to amend this annoying and last time experience with Jucy. On top of that, the social media manager of Jucy “Lucy” replies to questions online but is rude and unhelpful.

Reviewed 2 months ago

Top Ranked NZ Deals Pass

Access savings worth hundreds of $$ on Top Ranked NZ Accommodation and Activities for just $1 per day.

Get deals pass

Fernanda's avatar

Fernanda

Ranking: 1/10

We booked and paied for a campervan weeks in advance. We got the car in Auckland today before 9am. After a 2h drive, the car just broke. Now it’s 9pm, we are still stucked, with no car and no solution. We lost the whole day and are about to lose another one because nobody in the 24h jucy service knows anything. They put us in a hotel and did not tell us what to do or what to expect. Honestly they could not care less about their costumers.

Reviewed 11 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Graham Abbott's avatar

Graham Abbott

Ranking: 1/10

DO NOT USE JUCY - THEY SCAM CREDIT CARDS!
I rented a car in Sydney and dropped it off in Brisbane from October into November 2018. I agreed to pay for the extra one way fee and thought that all went ok. Then on January 2nd 2019 my credit card got charged for an extra $95 by Jucy rental cars. When I asked what this was for they told me it was an additional "stress free cover" they had forget to charge me for.
I can not believe that any company has the cheek to steal money from a credit card over 2 months after the rental agreement has finished.

Reviewed about 1 year ago

Jucy Rentals - Rental Cars responds:

Hi Graham,

I'm sorry this happened - I promise you we were not stealing or scamming you! If you would like a further breakdown or more information of your charges please email me lucy@jucyworld.com

Kind regards,
Lucy

Jucy Rentals - Rental Cars is open for business… Visit Website …now's your chance to take a closer look.

Alicia Leong's avatar

Alicia Leong

Ranking: 8/10

Me and 3 friends rented a Jucy Styla car from Christchurch. Pick up from the Christchurch outlet was a breeze and customer service was excellent even though it was on a busy Christmas eve afternoon. Drop-off at the Dunedin Airport outlet was very easy as well. The car worked fine with good petrol efficiency, although there were obvious signs of wear and tear when we got the car eg. scratched tyre rims, slight scratches on the body, slightly torn seats. Customer service was aware of this and acknowledged these wear and tear, so it worked out fine. Would definitely recommend this company for long-distance drives.

Reviewed about 1 year ago

Gonzalo's avatar

Gonzalo

Ranking: 1/10

I didn’t like anything. I booked a car three months before arriving and, when I arrived the car was not there. I spent the whole day in the office trying to fix the problem and, after 5 hours, they gave me another car. Again, another problem: the car was really bad. They gave me a car way worse than the one I booked, with 250.000km. When I ask for a compensation because the car they gave me was worse than the one I booked, their answer was: “I cannot refund you any money because today, that we are fully booked, the prize of this car that is worse than the one you booked is higher than the other one”. When I booked the car the prize of the one they gave me was even less than half. A complete joke. Conclusion: they made me lose a whole day of my holidays and they did not even compensate me because of the difference on the prize of the cars and neither because of making me lose a whole day on holidays.

Reviewed about 1 year ago

Jucy Rentals - Rental Cars responds:

Hi Gonzalo,

I'm really sorry to hear about this - I can see how this would be really frustrating for you. If you'd like to discuss this further, please email feedback@jucyworld.com with your booking number and we can help you there.

Kind regards,
Lucy

lee tin diong's avatar

lee tin diong

New Zealand

Ranking: 8/10

Overall good experience with the vehicle. Only trouble for dropping off vehicle at Wellington.

Reviewed over 1 year ago

Jucy Rentals - Rental Cars responds:

Hi Lee,

Thank you for taking the time to leave a review. I'm so happy to hear that you enjoyed your vehicle.

Sorry to hear that you had troubles with drop off but please know that we are currently undergoing branch reconstruction at Wellington to improve our vehicle returns area.

Cheers,
Lucy

Chris Webb's avatar

Chris Webb

Ranking: 1/10

Service unacceptable
Company advised I was entitled to a claim refund which would take 10 days to be effected
They made an error then debited my account immediately with the difference
When I asked for the debit to be sorted out I was told contact the claims department and it would take 10 to 12 days for refund to be effected
Poor service to say the least

Reviewed over 1 year ago

Jucy Rentals - Rental Cars responds:

Hi Chris,

I'm so sorry to hear that you refund is taking it's time to get back to you. I can understand how frustrating this must be for you and I'm sorry for the inconvenience caused.

If you'd like to email us your feedback further directly please don't hesitate to contact feedback@jucyworld.com

Thanks,
Lucy

Jithin's avatar

Jithin

Ranking: 10/10

We rented the Jucy car from Aukland and it was amazing. Nice, clean and affordable renting. Also the driver MO who droped off to Airport was a very helpful guy and very understanding.

Reviewed almost 2 years ago

Jucy Rentals - Rental Cars responds:

Thank you so much for sharing your feedback! We truly appreciate this and I'll be sure to pass on your appreciation to the right people :)

We hope to see you again soon on your next adventure!

Emily's avatar

Emily

Ranking: 1/10

We hired a cabana van for one week in the north island last month , and we were unimpressed to say the least with Jucy staff a the Auckland branch mainly (Wellington drop off wasn’t much better, where there was nobody at the desk to receive our keys, I had to go into the workshop to find someone who then took another 10mins to come to the counter) where we picked our van up. We had to wait 3.5hrs for the van to be ready. It took the incompetent staff 1.5hrs to clean the first van and the figure out that it had mechanical issues, it then took another 2 hrs to clean another van. Great start to our holiday thanks Jucy!! :(. The young girl who “showed us” how everything worked in the van had terrible manners and customer service, most of the staff were sitting around doing nothing! When another customer who was also waiting for her van asked how long it would take another young rude staff member said “I have no idea, couldn’t tell you”. Not good enough Jucy get some decent training for your first point of contact staff. So bad, I will never use or recommend your company ever!! And the fridge never worked at all. We had to keep buying ice to keep our food cold.

Reviewed almost 2 years ago

Jucy Rentals - Rental Cars responds:

Hi Emily,

Thank you so much for your valuable feedback and I'm so sorry to hear about your experience with us - please know that this is not at all the JUCY experience we planned for you to have.

Could you please email us at lucy@jucyworld.com so that we can further investigate the experience you've received? In addition, it's unfortunate that you weren't aware to phone our On Road team who could have helped you with your fridge, but I can understand how frustrating this all would've been.

I hope to hear from you so we can work together to rectify your trip.

I'm sorry again.

Jucy Rentals - Rental Cars is open for business… Visit Website …now's your chance to take a closer look.

Lucille Laurent's avatar

Lucille Laurent

France

Ranking: 6/10

Lack of information about the pickup process in the confirmation email. There was a bit of overlooking, i.e you needed an international drivers licence while other companies do not require it.

Reviewed over 2 years ago and experienced in January 2017

Jucy Rentals - Rental Cars responds:

Hi Lucille,

Sorry to hear if this caused any inconvenience or confusion on your end. Our friendly customer service team is always just a phone call or message away to help you with any questions you might have for your next adventure.

Best regards,
Lucy

Barbara Hirsch's avatar

Barbara Hirsch

Argentina

Ranking: 9/10

Very comfortable car, big and cheap (Nissan Tiida).

Reviewed over 2 years ago and experienced in January 2017

Jucy Rentals - Rental Cars responds:

Hi Barbara,

Glad to hear our JUCY Rental was everything you were looking for!

Take care,
Lucy

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Lauren Stephenson's avatar

Lauren Stephenson

Australia

Ranking: 1/10

While initially a good experience with Jucy, this was however overshadowed by the lack of communication and disregard towards my concerns. I rented a car with Jucy in December 2016,
I picked up the car paying in full the amount owed. On three occasions, whilst at Jucy in New Zealand, I requested they check I had paid in full, only to return and be charged five months later an additional amount of money without any prior notification. After countless phone calls I finally received an email replying to inform me that I had not been notified as the initial email failed to send. After explaining my situation, and needing to send this email twice, as I had not received a reply in over a week, my email has now been forwarded to the feedback team. Now, over a week later, I have had no contact, nor any explanation for this very annoying situation.

Would definitely not recommend renting from Jucy!

Reviewed over 2 years ago and experienced in December 2016

Jucy Rentals - Rental Cars responds:

Hi Lauren,

I received word that we were able to amend this situation with our customer service team. This is not an experience we want you to have when renting with us. Hopefully we can see you again sometime soon.

Cheers,
Lucy

Nanna Overbeck's avatar

Nanna Overbeck

Denmark

Ranking: 7/10

Nice car, easy to drive, nice staff. But the plates were dirty and we did not get an extra cover to the extra duvet. Some of the curtains were broken.

Reviewed over 2 years ago and experienced in December 2016

Jucy Rentals - Rental Cars responds:

Hey Nanna,

Sorry to hear there were a few issues with your rental. That is definitely not the type of experience we want our customers to have. Please remember we are only a phone call away to fix any issues you might have on your adventure!

Best,
Lucy

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!