Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Redwoods.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
77 Valid Reviews
The The Redwoods experience has a total of 77 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 77 valid reviews:
The raw data average (mean) for all the The Redwoods valid reviews is 83.77% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
67 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 77 valid reviews, the experience has 67 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 67 face-to-face reviews:
The raw data average (mean) for all the The Redwoods face-to-face reviews is 83.28% and is based on 67 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Mike Fricker||10/10||587 days||45.89||100%|
|Mike Fricker||10/10||587 days||45.89||100%|
|Chloe B||10/10||830 days||16.13||35%|
|Rado Hank||9/10||886 days||11.92||26%|
|Michel and Susanne||10/10||1146 days||4.9||11%|
|Francesca Scott||10/10||1172 days||4.85||11%|
|Signe Frank-Lassoe||10/10||1173 days||4.85||11%|
|Thomas Kindler||9/10||1180 days||4.83||11%|
|Jonathan Verschuuren||7/10||1211 days||4.34||9%|
|Suzannah Hill||9/10||1221 days||4.75||10%|
|Maria Eriksson||9/10||1232 days||4.73||10%|
|Josh Bird||6/10||1234 days||3.92||9%|
|Jemima Brown||7/10||1234 days||4.3||9%|
|Leonie Brabers||7/10||1249 days||4.28||9%|
|Evan Lloyd||9/10||1253 days||4.69||10%|
|Jacqui Sinclair||10/10||1379 days||4.44||10%|
|Menguy Thibault||8/10||1472 days||4.05||9%|
|Susanne Breudel||9/10||1477 days||4.25||9%|
|Antonia Gillett||10/10||1491 days||4.23||9%|
|Jeanne Minor||10/10||1491 days||4.23||9%|
|Jonathan Foskett||9/10||1496 days||4.22||9%|
|Pat Dye||8/10||1498 days||4.0||9%|
|Ruben Toorwe||6/10||1507 days||3.48||8%|
|Kay Radloft||5/10||1521 days||3.37||7%|
|Patrick Baritz||5/10||1536 days||3.35||7%|
|Leanna Wyer||10/10||1537 days||4.14||9%|
|Matte Stemkowitz||6/10||1540 days||3.43||7%|
|Mikkel Palleson||1/10||1542 days||3.01||7%|
|Chris Simpson||9/10||1551 days||4.11||9%|
|Ahmed Mohsen Aly||6/10||1621 days||3.3||7%|
|Suzanne Vermeulen||6/10||1653 days||3.24||7%|
|Zuzana Holubova||6/10||2203 days||2.35||5%|
|Laina Black||8/10||2231 days||2.64||6%|
|Ricky White||9/10||2231 days||2.78||6%|
|Rebecca Alt||10/10||2294 days||2.65||6%|
|Romina Bolz||7/10||2296 days||2.41||5%|
|Katya Verikaitis||8/10||2590 days||1.97||4%|
|Gale Willcocks||9/10||2590 days||2.07||5%|
|Ken Richardson||10/10||2590 days||2.07||5%|
|Julian Roots||9/10||2597 days||2.06||4%|
|Timo Maschke||10/10||2678 days||1.9||4%|
|Birds Tubbs||10/10||2947 days||1.38||3%|
|Hannah Bean||10/10||2973 days||1.32||3%|
|Jim Addicott||10/10||2975 days||1.32||3%|
|Mark & Beth Kaufman||8/10||3057 days||1.1||2%|
|Matthew Franklin||7/10||3330 days||0.57||1%|
|Anita Aleva||10/10||3340 days||0.61||1%|
|Andrew Koster||10/10||3341 days||0.6||1%|
|mr Schumader||8/10||3342 days||0.57||1%|
|Stefan Morris||4/10||3347 days||0.47||1%|
|C Gobl||10/10||3355 days||0.58||1%|
|Andy & Louise Dutton||9/10||3680 days||0.0||0%|
|Will Jemma||9/10||3706 days||0.0||0%|
|Irene Turley||7/10||3716 days||0.0||0%|
|Mike Kirchner||6/10||3717 days||0.0||0%|
|Sandie Chan||10/10||3767 days||0.0||0%|
|Lionel Mouesca||8/10||3795 days||0.0||0%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. The Redwoods does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.