Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Whakapapa Holiday Park

Valid Reviews

161 Valid Reviews

The Whakapapa Holiday Park experience has a total of 165 reviews. There are 161 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 161 valid reviews:

Rating Count Percentage
10/10 39
24%
9/10 53
33%
8/10 35
22%
7/10 25
16%
6/10 3
2%
5/10 3
2%
4/10 0
0%
3/10 3
2%
2/10 0
0%
1/10 0
0%

84.72% Average

The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.72% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

72 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 161 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 72 face-to-face reviews:

Rating Count Percentage
10/10 8
11%
9/10 18
25%
8/10 23
32%
7/10 20
28%
6/10 2
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.45%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Reba 9/10 136 days 97.07 100%
Stefan Hohmann 10/10 136 days 97.07 100%
Peter 10/10 227 days 91.83 95%
Su 9/10 227 days 91.83 95%
Luis Vigil Vidal 10/10 257 days 89.53 92%
Lua 10/10 257 days 89.53 92%
Michal Mazaki 3/10 288 days 66.88 69%
Michal Mazaki 3/10 288 days 66.88 69%
Bites 9/10 288 days 86.86 89%
Chris Plummer 10/10 288 days 86.86 89%
Martinez Whanau 9/10 380 days 77.12 79%
Andy 3/10 380 days 59.38 61%
Paige 9/10 471 days 64.85 67%
Michael 10/10 471 days 64.85 67%
David Hart 9/10 502 days 60.07 62%
Beth 9/10 502 days 60.07 62%
Tash & Laura 8/10 530 days 52.71 54%
Francois & Caroline 9/10 561 days 50.19 52%
Elke fuenfstueck 6/10 592 days 37.43 39%
Rachael Dyson 9/10 622 days 40.45 42%
Grizzly Girl 9/10 653 days 35.96 37%
Ingrid Peters 10/10 653 days 35.96 37%
Kenza 8/10 653 days 34.16 35%
Jennie and kids 9/10 806 days 18.23 19%
Martha Godon 8/10 806 days 17.32 18%
Bradletn 8/10 836 days 14.85 15%
Helene 9/10 867 days 13.24 14%
The Weathersons 10/10 880 days true 12.32 13%
Helen Bond 10/10 895 days 11.34 12%
Luis Vigil Vidal 10/10 909 days true 10.48 11%
Millka Pietikainen 10/10 937 days 8.96 9%
Ronald Daigneault 8/10 950 days true 7.92 8%
Debbie Lesurf 10/10 964 days 7.72 8%
Joe Trigg 7/10 989 days 6.17 6%
Javier Mimbrera 9/10 1048 days 5.35 6%
Alexander 10/10 1166 days 4.86 5%
Mark Ravenscroft 10/10 1172 days 4.85 5%
Roger 9/10 1187 days 4.82 5%
Mailhos Cécile 9/10 1235 days 4.73 5%
Mark Haydon 10/10 1260 days 4.68 5%
Liz K 10/10 1271 days 4.66 5%
Erich Brueggermann 7/10 1289 days 4.2 4%
Monique Pos 10/10 1312 days 4.58 5%
abd malik ahmad 8/10 1322 days 4.33 4%
Gary Cohen 9/10 1352 days 4.5 5%
S Webb 9/10 1352 days 4.5 5%
Greg Mackay 8/10 1413 days 4.16 4%
Mikael Torres 9/10 1445 days 4.32 4%
Bianca Macri 10/10 1527 days 4.15 4%
David Elliott 10/10 1566 days 4.08 4%
Susan Woods 10/10 1597 days 4.02 4%
Torben Koop 10/10 1600 days 4.01 4%
Heather Scoltock 10/10 1622 days 3.97 4%
Ian Robb 10/10 1626 days 3.96 4%
Michele Johns 10/10 1626 days 3.96 4%
Steve Newton 10/10 1626 days 3.96 4%
Tine Fook 9/10 1643 days 3.93 4%
Paul Read 9/10 1657 days 3.9 4%
Sarah Hammond 8/10 1657 days 3.71 4%
Pablo Suarez Fernandez 9/10 1657 days 3.9 4%
Roel Boorsma 9/10 1675 days 3.86 4%
David Walter 5/10 1677 days 3.13 3%
Jo Batt 9/10 1692 days 3.83 4%
Jamie 9/10 1718 days 3.78 4%
Jule & Thomas aus Hamburg Elternzeit 2015 5/10 1749 days 3.01 3%
Suzanne Vermeulen 7/10 1749 days 3.39 3%
Denelle Coutts 9/10 1760 days 3.7 4%
María del Carmen Escandell 8/10 1787 days 3.46 4%
Andreas Knipper 9/10 1803 days 3.61 4%
Niall Crosby 10/10 1841 days 3.54 4%
Julie Walles 9/10 1841 days 3.54 4%
Constantin D 7/10 1995 days 2.95 3%
holidaymad from Solihull 8/10 2022 days 3.03 3%
John K 9/10 2083 days 3.07 3%
Mark Fisher 8/10 2083 days 2.91 3%
GN100 8/10 2114 days 2.86 3%
Daniel Capener 7/10 2206 days 2.57 3%
tim winders 9/10 2236 days 2.77 3%
Leonie Moeller 9/10 2306 days true 2.63 3%
Gillian Scott 9/10 2326 days 2.59 3%
Janina Zwerver 9/10 2330 days true 2.58 3%
Rita Hochstiasser 9/10 2353 days true 2.54 3%
Matthias Freiling 7/10 2354 days true 2.31 2%
Johannes 8/10 2355 days true 2.41 2%
Bert Snel 9/10 2387 days 2.47 3%
kiwifamily2 8/10 2387 days 2.35 2%
David Restell 9/10 2571 days 2.11 2%
David Lee 8/10 2705 days true 1.76 2%
Christopher Saunders 7/10 2735 days true 1.63 2%
Henrik Steinruecken 7/10 2765 days true 1.58 2%
Ramon Keller 10/10 2773 days true 1.72 2%
Anne Kerpershoek 8/10 2775 days true 1.63 2%
Camille Gerjat 7/10 2788 days true 1.54 2%
Faassen 5/10 2791 days true 1.36 1%
Fam von Hattem 7/10 2795 days true 1.52 2%
sueadegizmo 10/10 2966 days 1.34 1%
Mark Westebring 9/10 3045 days true 1.18 1%
Be Groen 8/10 3050 days true 1.12 1%
Daniel & Manuela 8/10 3064 days true 1.09 1%
Graham Platt 8/10 3067 days true 1.08 1%
Lars 9/10 3067 days true 1.14 1%
Michael Stoll 8/10 3068 days true 1.08 1%
Moritz 9/10 3071 days true 1.13 1%
Dominique 8/10 3071 days true 1.08 1%
Charlotte 7/10 3073 days true 1.03 1%
Hardy 9/10 3073 days true 1.13 1%
Marjolein Hartsuiker 8/10 3073 days true 1.07 1%
Corv V D Hof 7/10 3084 days true 1.01 1%
Guillaume Milcent 7/10 3084 days true 1.01 1%
Lotte Foged 8/10 3085 days true 1.05 1%
snoopidoops 9/10 3118 days 1.04 1%
Waldemar Schuler 9/10 3165 days true 0.95 1%
Lardy 8/10 3166 days true 0.9 1%
R & M Willows 9/10 3166 days true 0.95 1%
Amelia Tan-MaKhmalchi 10/10 3210 days 0.86 1%
james11 9/10 3210 days 0.86 1%
kelvin88 10/10 3210 days 0.86 1%
Jon11 10/10 3210 days 0.86 1%
john_seasoned_traveler 10/10 3210 days 0.86 1%
de Smedt 9/10 3396 days true 0.5 1%
Philip Gierke 7/10 3398 days true 0.45 0%
Knapen 9/10 3404 days true 0.48 0%
Kuhu 7/10 3408 days true 0.43 0%
Christian Pflegi 6/10 3412 days true 0.39 0%
Marianne Wheatley 10/10 3412 days true 0.47 0%
Wheeler 7/10 3413 days true 0.42 0%
Nick Tinnemeier 8/10 3414 days true 0.44 0%
Fam de Kruyf 8/10 3421 days true 0.43 0%
Fee_MacIntosh 10/10 3424 days 0.44 0%
Vincent 7/10 3428 days true 0.4 0%
Sanne 8/10 3428 days true 0.41 0%
Erica Moorhouse 8/10 3429 days true 0.41 0%
mr Schumader 10/10 3438 days true 0.41 0%
Helene Descamps 7/10 3440 days true 0.37 0%
Patrick Decoster 8/10 3445 days true 0.38 0%
Jane Hancock 9/10 3447 days true 0.4 0%
Nadia Husain 6/10 3452 days true 0.32 0%
hendrik king 9/10 3483 days 0.33 0%
Christof 10/10 3758 days 0.0 0%
astridaus 9/10 3758 days true 0.0 0%
Flora 9/10 3791 days true 0.0 0%
John Harrison 10/10 3796 days true 0.0 0%
anon 7/10 3796 days true 0.0 0%
Pierre Pilon 9/10 3797 days true 0.0 0%
Peter Koeck 10/10 3798 days true 0.0 0%
Sebastien Briant 8/10 3816 days true 0.0 0%
Schubert, Wolfgang & Claudia 8/10 3822 days true 0.0 0%
Beute Jacob 7/10 3830 days true 0.0 0%
Family van Hessem 7/10 3837 days true 0.0 0%
Thomas Signes 7/10 3844 days true 0.0 0%
kevinp 7/10 3860 days true 0.0 0%
ilkal 8/10 3865 days true 0.0 0%
elskeb 8/10 3867 days true 0.0 0%
Hanne Wichmann 10/10 3883 days true 0.0 0%
Steffi Marco 7/10 3883 days true 0.0 0%
Volker Jåkel 7/10 3886 days true 0.0 0%
MartinG 8/10 4156 days true 0.0 0%
GillianK 9/10 4158 days true 0.0 0%
Nick 8/10 4166 days true 0.0 0%
Nick 9/10 4167 days true 0.0 0%
Chris 9/10 4172 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.24% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whakapapa Holiday Park experience has been adjusted for 124 days. Adjustments are according to the following table.

Days Adjustment
121 -1.21%
122 -1.22%
123 -1.23%
124 -1.24%
125 -1.25%
126 -1.26%
127 -1.27%

Final Ranking Score

84%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.