Avis Rental Cars

Avis Rental Cars

48 Rankers Reviews

24 Face-to-Face

45 Rental Cars

191 Auckland

Reviews

Showing 8 reviews of 42.

Michelle's avatar

Michelle

Ranking: 1/10

Worst customer experience - first and last time using Avis. Rented a car using a company discount rate for personal use as per their direction. Specifically mentioned to them during the booking that it is for personal use and they noted it down. Upon pick up of rental car, it was placed under the company credit card which we requested them to change it to personal use and that we needed it to be under our personal credit card. They were unable to change it from the company credit card to our personal credit card and advised that the best way is to cancel it and rent it again with a personal credit card. We went away and made the cancellation over telephone as they could not cancel it on-site, upon our return to book the car for personal use, they advised us that they could only use 'walk-in rates' and quoted us 2x the price of the same car that we had booked a few months in advance. None of this was mentioned to us before. The duty manager on-site who had advised us to cancel the booking then said that it was the best rate available and that it was our fault for cancelling the booking and for booking it under the company credit card - we were absolutely upset at this point as Avis made the booking under the company credit card when we specifically told them it is for personal use but with company rates (which they noted down) and Avis told us that cancelling the booking over telephone would be the best way to rent the car for personal use. Every mistake made was on Avis but they were not accepting responsibility for it. We decided to move on and find another rental car company as the duty manager was taking no responsibility for the situation and merely noted that it was their "Philippines" team that made the booking implying that they could not care less and were just pushing away responsibility. Fast forward a few hours, they then have now charged us $400 for the car rental which we have not used (Prior to cancelling, we did confirm that we will not be charged for

Reviewed 3 days ago

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Barry Lynch's avatar

Barry Lynch

Ranking: 1/10

2 months after dropping the car back I noticed a charge for $900. When I queried with them, it took two weeks to respond and all they sent me was an avis invoice. I received no call, no email, no evidence of damage, no real evidence that they repaired this vehicle.

They also said I should provide photos to show there was no damage. I "discovered the Avis Difference". They are unscrupleless criminals. They should remember NZ is a small country and I intend to tell everyone about their scam.

Reviewed about 1 month ago

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John Matthews's avatar

John Matthews

Ranking: 1/10

Kiosk staff are great.
Requesting a copy invoice via the website is a complete and utter joke.
In fact telephone calls are ineffective and supervisors run for cover and never return calls when promised.
I have yet to receive any response to hundreds of e-mail sent.

Sadly senior management seem to be very week when it comes to customer service.
I bet that this post will not be responded to by anyone from Avis.

Avis - I challenge you to respond!

Reviewed 2 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Nathan's avatar

Nathan

Ranking: 1/10

Luckily I check the car before I left because the paperwork indicated the car was damage free but the car had a large scratch on the rear right. I'm sure they would have charged me if I didn't notice. Beware of this company.

Reviewed 9 months ago

Timothy OConnor's avatar

Timothy OConnor

Ranking: 1/10

Liars and very dishonest .Be prepared to be ripped off !

Reviewed about 1 year ago

Ryan's avatar

Ryan

Ranking: 1/10

Hired car 1 day using Air NZ points. Was charged on my credit card also - i figured there would be some issue as the person on counter was new.
I called up and the guy said no problem i will credit back your card and email to confirm. Heard nothing after a week. Called, left message, emailed three times, contacted on facebook - nothing. Finally got through 3 weeks later - Advised it is air nz problem... Called Air Nz they said they will out a form but really it is Avis problem...... Trying to close my credit card as moved overseas... Avis blatantly stole from me - The ratings here say it all. Avoid at all costs.

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Celeste's avatar

Celeste

Ranking: 1/10

Alquilamos una camioneta por 15 días, en la isla norte nos dieron una Ford Escape con gps incluido, al cruzar a isla sur te cambian de auto, nos dieron una RV sin gps, reclamamos uno y nos dieron el PEOR, LENTO Y MÁS ANTIGUO GPS DEL MUNDO!!!!! Realmente una vergüenza lo que cobran por alquilarte el auto y que den ese gps que no nos ayudó en nada durante todo el viaje y que obviamente también te cobran. AVIS NUNCA MÁS! Con lo caro que cobran no son capaces de comprar aparatos más modernos.

Reviewed about 1 year ago

James Mallen's avatar

James Mallen

Ranking: 1/10

Terrible service @ Avis Queenstown today. Bank account showing I’ve paid full amount. Charging me more despite this. Terrible customer service and very dismissive attitude from manager Luke and Jamie who in as many words said that it wasn’t their problem. Really not happy. Other customers beware!!

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!