Ace Rental Cars

Ace Rental Cars

31%

Details

102 Rankers Reviews

47 Face-to-Face

41 Rental Cars

178 Auckland

Reviews

Showing 8 reviews of 95.

Kim canny's avatar

Kim canny

The authenticity of this review is currently being investigated

Ranking: 1/10

Would not recommend cars are old and scruffy ours had done nearly 200000 km and it stunk like homeless people had been living in it ( had to buy an air freshener) and they gave us a GPS that didn’t hold its charge had to use phone instead very unprofessional and Auckland staff very unfriendly find a better option it would be worth the extra money

Reviewed about 1 month ago

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Neal Smith's avatar

Neal Smith

Ireland

Ranking: 10/10

I used Ace for my North and South island roadies and they were fantastic to deal with and an amazing pricewill def book again with them on my next triptks Neal

Reviewed 3 months ago

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Marianne's avatar

Marianne

Ranking: 1/10

I was going to do a relocation of an Ace rental car and it did not work because the staff said my credit card is not a credit card! Staff was really rude, unwilling to find a solution. My card has been accepted in many rental companies with no issue. I found the staff was challenging the nature of my credit card to impose their insurance policies on me, when I had already purchased insurance with a specialized company. An extremely bad customer experience with Ace rentals. And a very poor conversation on what a credit card is, with a stubborn person not willing to check any information.

Reviewed 10 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Kate's avatar

Kate

Ranking: 1/10

DO NOT USE THIS COMPANY - After calling all 3 phone numbers on the confirmation sheet we had to call Auckland head office to get someone to pick us up. More than 35 minutes later someone arrived who had no customer service skills stating "we were on the phone". No apology. Nothing. The office is a shabby and untidy shed. Our vehicle was dirty, covered in cobwebs, had seat knobs missing (you couldn't adjust the passenger seat back), key remote didn't work and the key itself was very loose in its holder. The car sounded like it needed a new gearbox. Overall the experience was abysmal. Next time I'll use GO Rentals again, they cost a bit more but the service is slick and professional and the vehicles top knotch.

Reviewed about 1 year ago

Andy Willmott's avatar

Andy Willmott

Ranking: 1/10

Booked Ace Rental Cars through rentalcars.com as we have used them in Christchurch with no problem. We were left waiting at the airport for 40 minutes, we phoned several times (there’s also a technical issue with the phone system as we were cut off constantly) and kept being told the shuttle shouldn’t be too long because they’re very busy. When we were finally collected, no apology and arrived at the office to find two other shuttles not being used. The staff were overwhelmed and clearly the process is poorly managed. The car’s front bumper was damaged and overall the condition was poor and the car was old and in need of updating. We have used many other rental companies and always found a fast and efficient service with modern and well serviced stock, even when choosing low price. It is highly recommended to stay clear of this company when choosing a good value option.

Reviewed about 1 year ago

John's avatar

John

Ranking: 2/10

We booked a number of rentals with Ace through Rentalcars.com for our three month stay in New Zealand. The first we were given was a very tired Nissan with well over 100,000 on the clock and smell to match. The second was supposed to be a Toyota with capacity for two suitcases but turned out to be a tired Mazda with boot space for only 1 suitcase !! There was no choice apparently. On the second day of the rental the central locking froze and we were unable to use the car until someone passing suggested we put the remote in the sun for a few minutes - hey presto it worked - but a few days later the car again locked us out. We called Ace who put us onto the AA and when the mechanic turned up he diagnosed a faulty remote control and showed us how to override the remote.
We lost a lot of time over these delays and the absence of the offer of a replacement car so we cancelled all of the future bookings with Ace Car Rental.
They should be called “Rent a Wreck” for the knackered cars they push out to unwitting customers.
I would NEVER rent from Ace EVER again !!
The staff are lovely but their cars are total crap.

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Luca Mangione's avatar

Luca Mangione

Ranking: 2/10

WELLINGTON AIRPORT - NOT RECOMMENDED
Unfriendly staff, mostly old and dirty cars.
I booked a 2017 guaranteed premium intermediate and I was given a premium compact with no discounts. After I protested they firstly offered a standard intermediate 6 years old (refused) and then a new SUV. When I accepted the new SUV, they finally switched to an old SUV with 200k km. Awful experience, not recommended.

Reviewed about 1 year ago

Ace Rental Cars responds:

Hi Luca,

Thank you for your review.

We have been in contact with you via email and have offered compensation for the downgrade. We wish to apologise to you for the inconvenience this caused you.

Yours sincerely,

Estelle
Customer Care

Dan's avatar

Dan

Ranking: 2/10

Booked a 1yr old Hyundai Elantra for pickup at Queenstown to drive around NZ roads and instead was downgraded to a 5 year old Camry with high mileage and worn down tyres. Was told that both cars were in the same category even thought on the website the rate for the car booked was higher then the one given.and that's the only car available is the old Camry. I had to take what is available but was nervous driving around NZ roads with worn out tyres.
Later when complained to the head office, I was told a mistake was made and refunded me back the difference.

If you book a car at Ace Rentals, don't bother choosing the type of vehicle, they'll just give you whatever...

Reviewed about 1 year ago and experienced in September 2018

Ace Rental Cars responds:

Hi Dan,

Can you please contact us at customercare@acerentals.co.nz with your booking reference to look into this experience for you?
At Ace, we ensure that all vehicle tyres have a minimum tread depth of 3mm, at which time they are replaced. This is far above the minimum road-worthy tyre tread depth in NZ which is currently at 1.5mm.

We look forward to hearing from you,

Yours sincerely,

Estelle
Customer Care

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!