Thrifty Rentals

Thrifty Rentals

22%

Details

30 Rankers Reviews

16 Face-to-Face

44 Rental Cars

185 Auckland

Reviews

Showing 8 reviews of 28.

Kirstie's avatar

Kirstie

Ranking: 1/10

Absolutely appalling. What is the point of having a pick up time when there is no one at the office desk? There was a sign with multiple numbers to call if there was no one attending the booth, yet none of them went through to anyone. Eventually we called the general thrifty contact number which wasn't helpful either. All they did was try to call the office desk which I had told them was unattended. Was then told to wait 15 mins while they try to call someone to come in. No one was able to be contacted and was then told to wait 2 hours until the next booking pick up by another person. At least give us a call to tell us that they won't be available until a later time!! What an absolute waste of time and ridiculous customer service!! Stay away from this "service".

Reviewed 3 months ago

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Juergen S.'s avatar

Juergen S.

Ranking: 5/10

We had a car rental with Thrifty on the South Island of New Sealand for 5 weeks. The car itself was fine and enjoyable. But the Business of Thrifty itself is strange. As we have taken the car at the Airport, we have been asked for a deposit for the fuel. I guess this is normal and will be repaid if we return the car filled up. So they told us - but the deposit was never repaid. As we claimed it we got the Information we should have returned the car as empty as possible.
I can only tell everybody: Be careful when renting a car with THRIFTY!

Reviewed 5 months ago and experienced in March 2019

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Dissatisfied's avatar

Dissatisfied

Ranking: 2/10

What a shady business practice - specifically the Queenstown location. After having a confirmed reservation for a compact car at a given price, upon arrival we were only offered a different car at a higher price. Upon dispute, the corporate office of Thrifty/Dollar was happy to give us a refund for the additional amount, but then they said that this specific location was independently owned, so it was out of their hands. This location in Queenstown was unresponsive to emails, bad at planning, and not customer-friendly at all. Rent elsewhere.

Reviewed about 1 year ago and experienced in November 2018

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Eric.B.'s avatar

Eric.B.

Ranking: 1/10

Be so careful in this endeavour punters,very unsavoury believe me.
Hired a rental car from Thrifty Dunedin airport under Rentalcars.com based in the UK.
When arriving to pick up said car advised attendant that i didn't need it for it's entirety and car would be brought back three days early,a new contract was then made up to reflect this situation.
Vehicle was brought back on day to fulfill contract in condition i collected it in.
Advised Rentalcar.com of change in circumstances and additionally warned them that their website was flawed and dishonest because of the fact whilst they glowed about how you could extend your hire,conversely not a word mentioned about bringing it back early.
After numeous emails between myself and Rentalcars.com and them with Thrifty, they were adamant that even though i had a valid contract with Thrifty,they were just not going to reimburse me for the three days not used,supposedly they would like to but Thrifty were adamant,NO.
So two points here to remember,keep the middle man out,in this case Rentalcars.com and do what i do,stay well away from Shifty.

Reviewed almost 2 years ago

William guthrie's avatar

William guthrie

Ranking: 1/10

Nearly ruined my trip to christchurch as they don't accept my debit card. Lucky juicy car rental can rent u car with just a debit card. Jucy car rental wins that round . Thrifty sucks!!

Reviewed almost 2 years ago

Hannah Harffey's avatar

Hannah Harffey

Australia

Ranking: 4/10

Hired a car in New Zealand for 2 weeks from Auckland International. When we went in, they quoted higher than the online quote. Disputed that successfully. Then they charged for using credit card. Probably out of their control but, annoying. Everything was quoted in NZD too so watch out for the difference in quote. Another thing, we ended up having 1 driver as we were both under 25 which means we had to pay a $180 surcharge. If we had 2 drivers it was going to be an extra $180 plus an extra driver fee for $20.

We were quoted and paid for an ECar and were actually given an Mcar... Notified them at drop off and said we'll get a refund. Return home from trip to a $44 refund. Not happy.

Also, if you put a certain drop off time, stick to it. I rang asking how much for a later drop off and they quoted $65 for an hour, $90 for three. Rubbish. Especially when you leave it for late afternoon anyway so highly unlikely it was needed or a priority.

Car was a 2016 Holden Spark that didn't even get 500km a tank. Waste of money for fuel.

Reviewed almost 2 years ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Romain Grala's avatar

Romain Grala

France

Ranking: 1/10

They will take You 400 dollars for a simple Stone chip on the windscreen (There are rocks everywhere in New Zealand road). Damage that you never know if its realy you because they did the inspection of véhicule without you, after you gave it back . i do not recomand at all !

Reviewed almost 2 years ago

Nicole Signer's avatar

Nicole Signer

United States

Ranking: 8/10

Thrifty makes the collection fast. They give you the keys and go kind of company. Good for people in a rush, but bad for nervous individuals that need the personal touch and extra guidance.

Reviewed almost 3 years ago and experienced in October 2016

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!