Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

203 Valid Reviews

The Sunrise Holidays experience has a total of 209 reviews. There are 203 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 203 valid reviews:

Rating Count Percentage
10/10 152
75%
9/10 34
17%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.11% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.11% and is based on 203 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 203 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.04%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Paul 10/10 112 days 98.01 100%
Martha Duszynska 10/10 173 days 95.26 97%
John B 10/10 204 days 93.41 95%
Dieter Stein 10/10 204 days 93.41 95%
charlie 10/10 204 days 93.41 95%
Bengt Pehrson 10/10 232 days 91.47 93%
Andrew Sanis 10/10 232 days 91.47 93%
Marcel 10/10 232 days 91.47 93%
Hans Stam 10/10 232 days 91.47 93%
Fredrik & Mattias 10/10 232 days 91.47 93%
Geertje and Rein 10/10 232 days 91.47 93%
Nicola 10/10 263 days 89.04 91%
MortenHaek 10/10 263 days 89.04 91%
dino Sikkel 10/10 263 days 89.04 91%
Zena Eyles 9/10 294 days 86.3 88%
Kyle Canton 10/10 294 days 86.3 88%
alan chan 10/10 294 days 86.3 88%
Mark Lechner 10/10 324 days 83.37 85%
Robin Lam 10/10 324 days 83.37 85%
stephen richard 8/10 324 days 79.2 81%
ian kennedy 10/10 324 days 83.37 85%
Jeremy Bennett 10/10 324 days 83.37 85%
Anthony Carroll 9/10 324 days 83.37 85%
Caroline Frank 10/10 324 days 83.37 85%
Marcus Berndt 9/10 324 days 83.37 85%
Tadhg and Ciara 10/10 355 days 80.03 82%
Annette Gordon 10/10 385 days 76.51 78%
Chris Mitts 10/10 385 days 76.51 78%
Nikki Van de Scheur 10/10 385 days 76.51 78%
Liz 10/10 416 days 72.58 74%
Jon Rush 10/10 416 days 72.58 74%
Michael Grozdanovski 10/10 508 days 59.11 60%
Frank Turner 10/10 538 days 54.13 55%
Corinne Veyssiere 10/10 538 days 54.13 55%
Max Mayer-Aull 10/10 569 days 48.84 50%
Millie Benbow 10/10 569 days 48.84 50%
Shelley Sims 10/10 569 days 48.84 50%
Kelvin Lim 10/10 569 days 48.84 50%
Jennifer Pardee 10/10 597 days 44.3 45%
Rodney Tillyer 10/10 597 days 44.3 45%
Graham Johnstone 9/10 597 days 44.3 45%
Katrine Djernes 10/10 628 days 39.56 40%
Lukas Heim 10/10 628 days 39.56 40%
John Graham 7/10 628 days 36.0 37%
Pam Fairbanks 10/10 628 days 39.56 40%
Jen Hack 10/10 628 days 39.56 40%
Janneke van Krieken 10/10 688 days true 31.25 32%
Courtney Frew 10/10 689 days 31.12 32%
Arkaitz Garcia Herrera 8/10 689 days 29.56 30%
Sophie DESTANNES 10/10 689 days 31.12 32%
Thomas Nauer 10/10 689 days 31.12 32%
Lynne Mansell 10/10 689 days 31.12 32%
Bill Shelton 10/10 689 days 31.12 32%
Angela McDade 10/10 689 days 31.12 32%
Ieltxu Lauzirika 10/10 720 days 27.28 28%
Roger Miller 9/10 720 days 27.28 28%
Les Pick 9/10 750 days 23.86 24%
Tim Trenwith 10/10 781 days 20.62 21%
Joël Monin 10/10 873 days 12.81 13%
Daniella Marlow 10/10 873 days 12.81 13%
Alexandre Martin 9/10 899 days 11.09 11%
Jason Morehouse 10/10 903 days 10.84 11%
Annelie Peters 10/10 903 days 10.84 11%
Olly 10/10 903 days 10.84 11%
Kay Simpkin 9/10 906 days true 10.66 11%
Patrick Meyer 10/10 916 days true 10.08 10%
Rolf Anton 10/10 934 days 9.11 9%
Jeremy Bennett 10/10 934 days 9.11 9%
R Brandsma 9/10 948 days true 8.42 9%
Alfredo Talin 10/10 962 days 7.8 8%
Karin Martin 10/10 962 days 7.8 8%
Magnus Bell 10/10 993 days 6.65 7%
Carlos Ciller 10/10 993 days 6.65 7%
Jochen vA 10/10 993 days 6.65 7%
David Bryant 10/10 993 days 6.65 7%
Steven Casburn 10/10 993 days 6.65 7%
Jolien 9/10 1013 days true 6.07 6%
Mark Thompson 10/10 1024 days 5.8 6%
Matt Petrie 10/10 1024 days 5.8 6%
roni naiss 10/10 1054 days 5.27 5%
Harin Kerai 10/10 1054 days 5.27 5%
Gary Smith 10/10 1054 days 5.27 5%
Bev Rankin 9/10 1085 days 5.02 5%
Martyn Hancock 8/10 1085 days 4.77 5%
Vincent Clausen 10/10 1085 days 5.02 5%
Margaret Sheffield 10/10 1085 days 5.02 5%
Mark Fuller 10/10 1115 days 4.97 5%
Brett E 10/10 1177 days 4.86 5%
Vicki Shepherd 2/10 1238 days 3.57 4%
Bjoern Zwiebelberg 10/10 1268 days 4.7 5%
Pierre FALCONETTI 10/10 1268 days 4.7 5%
Phil Townsend 9/10 1268 days 4.7 5%
Lynne Dyck 10/10 1268 days 4.7 5%
Rakcent Wong 10/10 1299 days 4.65 5%
Trevor Beselt 10/10 1299 days 4.65 5%
Martin Goodman 10/10 1328 days 4.6 5%
Steve Paddison 10/10 1328 days 4.6 5%
Kathleen Brown 10/10 1328 days 4.6 5%
Howard Geer 10/10 1328 days 4.6 5%
Alison Gourlay 10/10 1328 days 4.6 5%
Jennifer Ings 10/10 1359 days 4.55 5%
Lynda Coote 8/10 1359 days 4.32 4%
Thomas and leonie 10/10 1359 days 4.55 5%
Ben Thompson 10/10 1359 days 4.55 5%
Ian MacDougall 10/10 1359 days 4.55 5%
paolo battistoni 10/10 1359 days 4.55 5%
thinus van niekerk 9/10 1390 days 4.49 5%
Joanna Stephens 10/10 1390 days 4.49 5%
Rachel Purchase 10/10 1420 days 4.44 5%
Mark Walton 9/10 1420 days 4.44 5%
William Wighton 10/10 1420 days 4.44 5%
Renee Willhuber 10/10 1420 days 4.44 5%
Jean-Marie Versaud 8/10 1420 days 4.22 4%
Luis . 10/10 1451 days 4.39 4%
mtn mtn 10/10 1481 days 4.34 4%
Mike Spiro 10/10 1481 days 4.34 4%
Margaret Kajewski 10/10 1512 days 4.29 4%
tim downing 10/10 1573 days 4.18 4%
Katherine Easterling 10/10 1604 days 4.13 4%
ruben dam 10/10 1604 days 4.13 4%
Barbara Clarke 10/10 1665 days 4.02 4%
francesco bombelli 10/10 1693 days 3.98 4%
Katy Kirby 10/10 1693 days 3.98 4%
Simon von Heugel 10/10 1724 days 3.92 4%
Mikael Hedstrom 10/10 1724 days 3.92 4%
Raz Shapira-Fainburg 10/10 1724 days 3.92 4%
Chris Heaton 10/10 2058 days 3.35 3%
rachandjohn 10/10 2089 days 3.3 3%
Steven Kopstein 10/10 2089 days 3.3 3%
Kelly Hunter 10/10 2089 days 3.3 3%
Jackie Pearson 10/10 2120 days 3.24 3%
Craig 9/10 2150 days 3.19 3%
Maree Dunlop 10/10 2242 days 3.04 3%
Graeme32 10/10 2334 days 2.88 3%
Travellor 10/10 2334 days 2.88 3%
hannahlornsen 10/10 2423 days 2.73 3%
David Law 10/10 2454 days 2.67 3%
David and Sally Wallis 8/10 2476 days true 2.5 3%
millview 10/10 2485 days 2.62 3%
johannesivarsson 10/10 2485 days 2.62 3%
Kleiner 10/10 2485 days 2.62 3%
obyrnej 10/10 2485 days 2.62 3%
Kristina Mårtensson 9/10 2485 days 2.62 3%
clarea 10/10 2515 days 2.57 3%
peteandviv 10/10 2515 days 2.57 3%
TheVons 10/10 2546 days 2.52 3%
Siggy0603 10/10 2668 days 2.31 2%
stacey 10/10 2668 days 2.31 2%
klinehan 10/10 2699 days 2.25 2%
Martin_Sonia 10/10 2699 days 2.25 2%
joelhwa 10/10 2729 days 2.2 2%
PandWBr 10/10 2760 days 2.15 2%
Webb & Muckelt 9/10 2769 days true 2.13 2%
Judith Midgley 8/10 2772 days true 2.02 2%
Michelle 10/10 2789 days 2.1 2%
TonyB 10/10 2789 days 2.1 2%
KandJ 10/10 2820 days 2.05 2%
susanmountford 9/10 2820 days 2.05 2%
Bjarne 10/10 2820 days 2.05 2%
cerlermsw 10/10 2820 days 2.05 2%
DaveHarris 9/10 2851 days 1.99 2%
Jimmer84 10/10 2851 days 1.99 2%
darktower 10/10 2851 days 1.99 2%
acharlesedwards 9/10 2881 days 1.94 2%
Caragh 10/10 2912 days 1.89 2%
stuart01 10/10 2942 days 1.84 2%
TomandDave 10/10 2942 days 1.84 2%
robpthomas 10/10 2942 days 1.84 2%
markearl 9/10 2942 days 1.84 2%
Katy Johnson 8/10 3101 days true 1.49 2%
Julie 9/10 3108 days true 1.55 2%
Matt Haneline 8/10 3114 days true 1.47 1%
Bette Eh 10/10 3115 days true 1.54 2%
Mark Leeuwenburgh 9/10 3131 days true 1.51 2%
Andrew Koster 9/10 3139 days true 1.5 2%
Becky Foley 10/10 3140 days true 1.5 2%
ian1 10/10 3154 days 1.47 2%
geoffreyandjean 9/10 3154 days 1.47 2%
fogartyh 10/10 3185 days 1.42 1%
Nature_love 8/10 3185 days 1.35 1%
BrianHart6 10/10 3216 days 1.37 1%
donpursche 9/10 3277 days 1.26 1%
martinveysey 10/10 3430 days 1.0 1%
dylan212 10/10 3491 days 0.9 1%
Marge Steve 9/10 3500 days true 0.88 1%
Don and Barb 8/10 3512 days true 0.82 1%
Jen Rick 10/10 3515 days true 0.86 1%
Nigel Petrie 10/10 3604 days true 0.7 1%
alanvn 9/10 3694 days true 0.55 1%
Jules77 10/10 3703 days 0.53 1%
LowerD 9/10 3819 days true 0.34 0%
JanL 9/10 3825 days true 0.33 0%
erikc 9/10 3825 days true 0.33 0%
keeble 7/10 3825 days true 0.3 0%
KuzakUSA 8/10 3829 days true 0.3 0%
GregL 9/10 3844 days 0.29 0%
Philip 10/10 3874 days true 0.24 0%
Melinda 9/10 3910 days true 0.18 0%
Andrew 5/10 4015 days true 0.0 0%
ranker_46 10/10 4427 days true 0.0 0%
qofd 9/10 4526 days 0.0 0%
noname 8/10 4590 days true 0.0 0%
Louise 10/10 4605 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.23% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.

The Sunrise Holidays experience has 2 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Sunrise Holidays experience has been adjusted for 45 days. Adjustments are according to the following table.

Days Adjustment
42 -0.84%
43 -0.86%
44 -0.88%
45 -0.90%
46 -0.92%
47 -0.94%
48 -0.96%

Final Ranking Score

95%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.