Pacific Horizon Motorhomes

Reviews

James and Emma Dickie's avatar

James and Emma Dickie

Ranking: 10/10

We spent December and January in New Zealand. This included three weeks in a motorhome in North Island, picking up in Auckland and dropping off in Wellington - a facility not available from all other motorhome suppliers. Then, after some time with friends, we had three weeks in South Island doing a round trip from Christchurch. Our Travel Agent in UK recommended PH and it turned out to be a very good choice. The motorhomes were well-equipped, and handled steep and windy roads effortlessly. However, what really made the whole experience of PH special was the personal quality of the customer service: everyone from PH made us feel they were keen to do everything possible to make our trip a good experience. For instance we'd been booked into an Auckland hotel out of range of the usual PH pick-up; the driver nonetheless brought the motorhome to us. And at the end of our journey I realised, at the airport hotel in Christchurch, that I'd left my mobile phone in the motorhome. After a series of calls - via Maryann in Wellington - Michelle found the phone - though not where I told her I'd left it! In the circumstances I felt it was my responsibility to get a taxi to collect it, but she insisted on bringing it to the hotel. Small examples but absolutely typical of the overall level of attention and care we received. Any small problems were sorted out by phone, and in one not very significant case - TV not working - we were given free WiFi in compensation (incidentally I was amazed how well the inboard WiFi worked, but I'm easily impressed by technology.) We'd recommend PH to any travellers and would certainly use them again if we returned.

Reviewed 10 days ago and experienced in December 2019

Pacific Horizon Motorhomes responds:

Hi James & Emma,
A big thanks for your detailed review here, and great to hear that your 'double holiday' throughout New Zealand was such a fantastic experience for you both in a couple of our Pacific Horizon GEM motorhomes. Always good to get lovely feedback like this about our customer service exceeding your expectations, and I hope we can see you again if you consider a return trip to New Zealand!

Regards,
Colin Morris
Pacific Horizon

Christian's avatar

Christian

Ranking: 9/10

Very nice Mercedes campervan, good engine, well furnitured. Excellent relations with the staff before, during and after our trip. We had a small accident, very quickly taken in charge with a smile. We highly recommend Pacific Horizon !

Reviewed 10 days ago

Pacific Horizon Motorhomes responds:

Hi Christian,
Lovely to hear you enjoyed your recent holiday with us, and thanks too for your recommendation.

Regards,
Colin Morris
Pacific Horizon

Miles Protter's avatar

Miles Protter

Australia

Ranking: 8/10

Many thanks to Mary Ann, Debs and the others. A family owned, highly professional outfit with the latest vehicles in immaculate condition. They did a very thorough briefing to ensure we knew how to operate the vehicle. Everything worked beautifully. The camper had good screens to keep out the insects, comfy beds, easy to set up and plenty of room. The house battery life was great with solar recharge sufficient to keep it going for a few days. Good water pressure and easy to clean toilet. The hand over in Auckland was excellent including a shuttle to our terminal. The only quibble with the vehicle is the small aperture to the storage space below made it difficult to get suitcases in (but we did with much pushing and folding).
Our 4 person camper was not suitable for many DOC sites, which is what we were after in NZ as opposed to campgrounds. But you need self contained vehicles for those sites so what do you do? In that case better to get a Land Cruiser with a big tent, good battery, fridge, some kind of self contained toilet and grey water tank. More research on that next time!

Reviewed 13 days ago

Pacific Horizon Motorhomes responds:

Hi Miles,
Thanks for your review from your recent North Island motorhome adventure with us. We hope to see you again sometime in the future.
Interesting you say that your vehicle was not suitable for many DOC sites - was that due to the access to these sites ? All of our motorhomes, including the 4-berth vehicle you were in, are fully self-contained and certified for freedom camping with good overnight battery life, automatic 3-way fridges, diesel heating and an onboard toilet/shower. So we find many of our clients do prefer to stay in DOC campsites also, for the 'get away from the crowds' holiday.
Hopefully next time you hire from us we can discuss a few options along this way. Thanks again though!

Regards,
Colin Morris
Pacific Horizon

Martin Borjeskog's avatar

Martin Borjeskog

Ranking: 10/10

Hey!

First of all, we just have to say how incredibly good response we got from Heidi Eberhart from Click-nz.com during the booking period. With Heidi's quick answer to all our questions, it became crystal clear which company we would choose.

When we arrived we got a fantastic response when moved in to our motor home, a 6 berth Merdeces with Wifi, toilet and shower. Unfortunately, we do not remember the name of Pacific's staff in Auckland at the pickup point. There was a nice girl and her brother who came to our hotel free of charge and picked us up, two adults and three children, and all our packing. Fantastic!

Our motor home worked perfectly throughout our trip. We especially appreciated the space in the car, the flexibility of pick-up and drop-off, and the incredibly nice scenery of the Northland. At one point we needed help as our stove didn't want to start. We received prompt help from Pacific's Wellington office by the director Maryann Liddell. When we then returned the vehicle we received a free transfer to our hotel :-)

We highly recommend Pacific Horizon to others who wish for a perfect deal, a safe rental and an incredibly nice motor home.

Extra big thanks to you who helped us with the pick-up and drop-in.

Regards,
Martin with family

Reviewed 23 days ago

Pacific Horizon Motorhomes responds:

Hi Martin,
A very big thanks for taking the time to post this lovely review of your experience around your recent motorhome adventure with us, and great to hear you all thoroughly enjoyed your trip down the North Island of New Zealand.

Regards,
Colin Morris
Pacific Horizon

Geoff and Ginny Cunningham's avatar

Geoff and Ginny Cunningham

Ranking: 9/10

Our second adventure in NZ with Pacific Horizon was much the same as the first but in South Island. An excellent personal service with very friendly staff and professional attention completed a trouble free and relaxing holiday. The vehicle was in excellent condition with everything you might need including for us a bike rack for two bikes we hired separately. We will definitely be using Pacific Horizons again on our next visit and have no hesitation in recommending them to other adventurers!

Reviewed 24 days ago

Pacific Horizon Motorhomes responds:

Hi Geoff & Ginny,
Thanks for your kind review - always great to hear back from our 'repeat clients', and definitely great to hear it was as good the 2nd time around as it was for your first holiday with us.

Regards,
Colin Morris
Pacific Horizon

Peter Leschev's avatar

Peter Leschev

Ranking: 9/10

Excellent experience with them

Reviewed 26 days ago

Pacific Horizon Motorhomes responds:

Hi Peter,
Thanks for your review, great your holiday with us went so well.

Regards,
Colin Morris
Pacific Horizon

Gerd Weidenfeld's avatar

Gerd Weidenfeld

Ranking: 10/10

Great Campervan (brand new Mercedes 2+1), great service, very friendly staff. Cost free transportation from / to Wellington Airport was highly appreciated.

Reviewed about 1 month ago

Pacific Horizon Motorhomes responds:

Hi Gerd,
Thanks for the review of your recent motorhome hire with us. Great that everything went so well for you.

Regards,
Colin Morris
Pacific Horizon

Ron Meyerink's avatar

Ron Meyerink

Australia

Ranking: 10/10

Great company deal with and great service. We will definitely be using you again. Thanks for the great experience.

Reviewed about 1 month ago

Pacific Horizon Motorhomes responds:

Hi Ron,
Thanks for your kind words. Lovely to hear you enjoyed your recent South Island motorhome holiday with us - I trust it was an enjoyable New Year for you.
We look forward to seeing you again sometime.

Regards,
Colin Morris
Pacific Horizon

Anna Hunt's avatar

Anna Hunt

Ranking: 9/10

All good

Reviewed about 1 month ago

Pacific Horizon Motorhomes responds:

Hi Anna,
Thanks for your review. Hope to see you again sometime!

Regards,
Colin Morris
Pacific Horizon

Kirsch, Luxemburg's avatar

Kirsch, Luxemburg

Ranking: 10/10

A good and friendly service when receiving and returning the camper.
On the campsites, we were often asked if people could see the interior.
We can recommend Pacific Horizon!

Reviewed 2 months ago

Pacific Horizon Motorhomes responds:

Hi Mr Kirsch,
Thanks for your kind review & recommendation. Great to hear it all went well with your New Zealand campervan holiday with us last month.

Regards,
Colin Morris
Pacific Horizon

Diane's avatar

Diane

Ranking: 10/10

Hire from Christchurch to Auckland. Teams were very kind and helpful in both places. The van was very well provided. We missed nothing. All facilities to extend the hire for few days. We recommend !

Reviewed 2 months ago

Pacific Horizon Motorhomes responds:

Hi Diane,
Thanks for your comments and for hiring with us for your recent motorhome holiday. Also, lovely to hear everything went so well.

Regards,
Colin Morris
Pacific Horizon

Des Gilbert's avatar

Des Gilbert

Ranking: 9/10

We had a great holiday and the campervan performed really well, but I didn't give a 10/10 because we did have a couple of issues with the van, although I give 10/10 for the way in which the issues were resolved so quickly.
Without going into details about the issues, the staff were fantastic from start to finish and despite everything, I wouldn't hesitate to recommend Pacific Horizon.
Well done team

Reviewed 2 months ago

Pacific Horizon Motorhomes responds:

Hi Des,
Thanks for your kind (and honest) review. I'm glad we were able to fix your issues and keep your holiday running smoothly, and I do hope we see you again for another New Zealand motorhome if you're thinking of heading over this way again sometime.

Regards,
Colin Morris
Pacific Horizon

Trevor Parkin's avatar

Trevor Parkin

United Kingdom

Ranking: 9/10

We booked our 20-day long camper van trip around the New Zealand's North Island with Pacific Horizons following a review of the ratings on Rankers and believe that we made the right choice, especially having spoken to other campers that used other and much larger Motorhome rental companies. We hired the 2+1 camper van, which at 5.9m long is just over 1m shorter than other vans that are based on the Mercedes Sprinter. However, it was ideal for our needs and was extremely well equipped. The layout with the kitchen and toilet/shower arranged at the back of van and living/sleeping set up in the middle worked well and we quickly got used to the daily/nightly routine of switching between open space, dining table and comfortable double bed. Although having nearly 100,000 km on the clock, the van was in great condition and was very easy to drive and manoeuvre. We also found Pacific Horizons great to deal with throughout the booking process, and we really appreciated the fact that we were picked up from our airport hotel at the beginning of our trip and dropped off again at the end, which is a service that is not provided by all motorhome providers. Eddy, the guy in charge at the Auckland depot, could not have been more helpful and friendly and took his time to give us a full explanation of how to operate the van, as well as great tips to make our life easier on the road. On returning the van we were greeted with a warm welcome and although we had not managed to locate a fuel station close to the depot in Mangere, Eddy arranged for one his team to take us back to our hotel via the cheapest local fuel station in order to complete this essential task. Overall, we would definitely recommend Pacific Horizons and would have no hesitation in using the company again when we return to tour the South Island in a couple of years time.

Reviewed 4 months ago

Pacific Horizon Motorhomes responds:

Hi Trevor,
Great to hear you had such a fantastic time on your recent New Zealand motorhome holiday with us, and thanks for your positive review of our campervan & our customer service. We'll be more than happy to supply you with another campervan for your next trip back this way, and Michelle in our Christchurch depot (in the South Island) is equally as helpful and friendly as Eddy! Thanks again.

Regards,
Colin Morris
Pacific Horizon

PJ Caldito's avatar

PJ Caldito

Philippines

Ranking: 10/10

If there was anything greater than 10 on the rating, I'll choose it. Pacific Horizon has made our first time adventure in the NZ South Island extra special. As our home for 2 weeks, the GEM we rented has performed spectacularly in every occasion - excellent brakes, all accessories functioned very well throughout our stay (although we didn't avail of the in-house wifi), the heater was amazing and ready to warm us up after a freezing hike. The service was wonderful too - Michelle from the Christchurch depot was especially helpful in helping us get to speed. Her instructions were clear, help me with my confidence in driving the GEM - it was pretty daunting at first. Overall, we had zero technical issues and hiccups. Very reliable motorhome. I will definitely choose Pacific Horizon again in my next trip to New Zealand, North Island on the next. Highly recommended.

Reviewed 4 months ago

Pacific Horizon Motorhomes responds:

Hi PJ,
Thanks for the great review and thoughtful comments. I'm glad you enjoyed your time in one of our Premium GEM motorhomes and that your South Island adventure lived up to all your expectations. Thanks too for the kind words about Michelle in our Christchurch depot, I'll be sure to pass this on to her. Hope to see you again, be it either in Auckland or Wellington for the start of your Pacific Horizon North Island trip.

Regards,
Colin Morris
Pacific Horizon

Greg Croft's avatar

Greg Croft

Ranking: 10/10

I was extremely impressed with Pacific Horizons motorhomes, the vehicle was comfortable, practical and most of all felt like home. The service they provided was first class and Colin was a great host the minute he collected us from Wellington airport, a good man. We travelled for 7 days over the North Island, will definitely be back and will definitely use Pacific Horizons again.

Reviewed 4 months ago and experienced in June 2019

Pacific Horizon Motorhomes responds:

Hi Greg,
Thanks for your kind review, much appreciated. We'll be ready & waiting for your next trip over this way whenever that may be - whether it's the North Island again or the South Island this time!!

Regards,
Colin Morris
Pacific Horizon

Serena Gray's avatar

Serena Gray

Ranking: 9/10

This is the third company we have used to hire a motor home for a family holiday. Pacific Horizon have definitely been the best and easiest company to deal with. The motor home was in great working order and all the inclusions listed were actually included. Our only suggestion for improvement is in regards to the vehicle design. The passenger windows are so high the kids couldn't actually see out of them to enjoy the beautiful NZ scenery. Highly recommend hiring a vehicle from Pacific Horizon.

Reviewed 5 months ago

Pacific Horizon Motorhomes responds:

Hi Serena,
Thanks for your 'highly recommended' comments, and glad we could make your family holiday a great fun experience. We do hope we see you again for your next family trip!

Regards,
Colin Morris
Pacific Horizon

Edwin Walker's avatar

Edwin Walker

Ranking: 8/10

we really enjoyed our stay and travel in the motor home and found all the staff to be friendly and helpful
Regards Ed & Marg

Reviewed 5 months ago

Pacific Horizon Motorhomes responds:

Hi Ed & Marg,
Thanks for your comments and thanks for choosing us for your New Zealand motorhome holiday last month. Great to hear that you enjoyed your holiday in our 4-berth motorhome.

Regards,
Colin Morris
Pacific Horizon

Teneille Harwood's avatar

Teneille Harwood

Ranking: 10/10

My partner and I hired a 2 in 1 berth camper van and it was amazing! We travelled 930km around the north island in 9 days, and had no problems at all with the van. Pacific Horizons had outstanding communication throughout the whole process and I would highly recommend them! I can't wait to come back and do the south island in!

Reviewed 5 months ago

Pacific Horizon Motorhomes responds:

Hi Teneille,
Sounds like you had a great time in New Zealand with our campervan. And yes, we can definitely help you with your South Island adventure - be sure to get in touch when you start planning things.

Regards,
Colin Morris
Pacific Horizon

Jason's avatar

Jason

Ranking: 10/10

Pacific horizon motor homes
Excellent vehicle's and service

Reviewed 5 months ago

Pacific Horizon Motorhomes responds:

Hi Jason,
Thanks for your comments - glad we were able to make your holiday "excellent"!

Regards,
Colin Morris
Pacific Horizon

Shane Howe's avatar

Shane Howe

Ranking: 10/10

Its true you get what you pay for, Horizon may not of been the cheapest but I am very satisfied with the quality of our hire motor home and the level of service we received, they were very helpful during the booking stage and promptly picked us up and drop us back to motel, it truly made it a great Holiday and would have no problem in recommending them, we will certainly use there services again.

Reviewed 5 months ago

Pacific Horizon Motorhomes responds:

Hi Shane,
Thanks for your review & thanks for any future recommendations. Definitely hope to see you again!

Regards,
Colin Morris
Pacific Horizon

Keith & Kay Finlayson's avatar

Keith & Kay Finlayson

Ranking: 10/10

Hiring our campervan from Pacific Horizon in Christchurch was a great experience from start to finish. The booking process was easy and efficient - I liked that the extra costs, like the road user charge, was included in the quoted price and that there were no hidden costs. We thought we got good value for our money. Michelle picked us up bang on time from our motel, and did a great job of explaining the workings of the van. The instruction book in the campervan was very useful and well thought out. When we had a query our phone calls were promptly answered and friendly, helpful advice was given. The drop-off process was also easy and Michelle drove us to the airport. Fabulous!

We had a 2 + 1 Mercedes Sprinter (5.9m) which suited all our needs. There were two of us, and we slept in the two single beds, which we kept made up as singles all the time (accessing the vehicle from the front or the rear). This meant we had lots of sitting/lying space set up and didn't have to make beds at night time. The kitchen was well kitted out, I particularly liked that the cookware was good stainless steel. The bathroom was compact but worked - it was very handy having our own toilet wherever we went.

Thank you Pacific Horizon for your great customer service.

Reviewed 6 months ago

Pacific Horizon Motorhomes responds:

Hi Keith & Kay,
Thank you for your kind words. Lovely to hear your South Island campervan adventure went so well with us.

Regards,
Colin Morris
Pacific Horizon

jac's avatar

jac

Ranking: 9/10

We had a short but very good holiday with the campervan drive in the north island. It was easy to drive and very comfortable in not just the living space, cooking and also the big bed area we could rest well in. It is our first campervan experience and we really enjoyed it! Thank you Pacific Horizon!

I would also like to comment that the reservation and whole collection and return experience is smooth and professional.

Reviewed 6 months ago

Pacific Horizon Motorhomes responds:

Hi Jac,
Thanks for your comments. Might have been your first campervan experience, but I hope it won't be your last!!

Regards,
Colin Morris
Pacific Horizon

John Bourke's avatar

John Bourke

Ranking: 10/10

Unbelievable customers service, great vehicle, great trip!

Reviewed 7 months ago

Pacific Horizon Motorhomes responds:

Hi John,
Great comments, to wrap up the 'great vehicle, great trip'. Good to hear you enjoyed your Pacific Horizon 2+1. Hope to see you again!

Regards,
Colin Morris
Pacific Horizon

Fabulous five's avatar

Fabulous five

Ranking: 10/10

Family of five. We had a six berth motor home for ten days. Everything that you could possibly need was included in the van. We picked it up at Wellington and Maryann was brilliant. She spent a considerable amount of time explaining everything to us. We toured the North Island and returned the van to Eddie in Auckland, who again was very helpful.

Reviewed 7 months ago

Pacific Horizon Motorhomes responds:

Hi,
Thanks for your review. Great to hear "The Famous 5" enjoyed their motorhome adventure with us so much .... hopefully we can help you again - maybe for a South Island adventure next time!!

Regards,
Colin Morris
Pacific Horizon

Joao Madureira 's avatar

Joao Madureira

Portugal

Ranking: 8/10

Vehicle in perfect conditions, booking support and airport transfers worked just fine

Reviewed 7 months ago

Pacific Horizon Motorhomes responds:

Hi Joao,
Thanks for your comments. I'm pleased everything went so well for your Pacific Horizon motorhome holiday.

Regards,
Colin Morris
Pacific Horizon

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Edith Peita's avatar

Edith Peita

Ranking: 10/10

It was our first experience hiring a campervan which we really enjoyed. We left Wellington and arrived in Opotiki to take the grandchildren to Rainbows End. It was convenient having the self-contained camper while travelling with the kids. We had no issues with the camper and it was very warm considering the cold weather outside. The camper was so clean and everything was comfortable.
The kids loved the bunk beds and still wanted to sleep in the camper when we arrived back to their house.
We would definitely do this again but maybe the South island next time.
Thankyou very much to the Pacific Horizon Team.

Reviewed 8 months ago

Pacific Horizon Motorhomes responds:

Hi Edith,
Thanks for your review. Excellent that your first motorhome adventure with us was so enjoyable & that the kids all had fun in our 6-berth SAM heading round the North Island.
You know where we are for next time, either with pick up here in Plimmerton again, or we can definitely work something for you from our depot in Christchurch if you're wanting to travel the South Island next time.

Regards,
Colin Morris
Pacific Horizon

Jeannie Huang's avatar

Jeannie Huang

Taiwan

Ranking: 9/10

We had a good experience overall with Pacific Horizon. The reservation process was smooth with quick replies. We found the motorhome was very high quality and in good condition with all the amenities we required. We hired the 6 berth vehicle which gave the four of us more space. We were given plenty of information about what to do as we were first time freedom campers! They also have a very helpful helpline who can advise you on anything you forget. We had a small issue with losing something inside the motorhome but Pacific Horizon helped us to get it back! Would definitely recommend for any camping trips in NZ.

Reviewed 8 months ago

Pacific Horizon Motorhomes responds:

Hi Jeannie,
Thanks for your comments about your recent Pacific Horizon holiday. I'll be sure to pass this around our team - to Jendy, our Reservations Manager, Michelle, our Christchurch depot manager, and to Maryann, our helpline adviser (and Managing Director). Sounds like you had a great fun time travelling the South Island, and I hope we can see you again sometime.

Regards,
Colin Morris
Pacific Horizon

Keryn's avatar

Keryn

Ranking: 10/10

Great value for money regarding a holiday and so covenant to use. Shown all the ins and out regarding the camper and enjoyed all the freedom camping spots over 8 days, between Wellington and Auckland, via the east coast. Lovely, modern and easy to drive vehicles with all the mod cons to enjoy the camper van experience.

Reviewed 8 months ago

Pacific Horizon Motorhomes responds:

Hi Keryn,
Great to hear you had such a fun time in our camper van, and that you really made the most of the independent freedom of travelling north. Thanks for your feedback.

Regards,
Colin Morris
Pacific Horizon

Larry Mutu Reriti's avatar

Larry Mutu Reriti

Ranking: 10/10

Our group of 5 middle aged farmer guys from the Chatham Islands were over the moon hiring a wonderful motorhome from Pacific Horizon Motorhomes.A first time ever,and not the last.It was a comfortable luxury holiday going to Mystery Creek Fieldays in a mobile holiday home.A special thank you to Maryanne for arranging this fantastic motor home and looking forward to seeing you again same time next year if not sooner.
Thank you very much from the Chatham Islands
Larry Reriti
George Goomes
Vin Tuuta
Chip Lanauze
Eddie Reriti

Reviewed 8 months ago

Pacific Horizon Motorhomes responds:

Hi guys,
Thanks for the great review & awesome to hear you really enjoyed your first motorhome adventure with us. Yep we'd love to see you again same time next year .... or sooner!!

Regards,
Colin Morris
Pacific Horizon

Kevin's avatar

Kevin

Ranking: 10/10

Our family rented the SAM motorhome for a week in June, travelling from Auckland to Wellington. The quality of the motorhome, customer service and overall experience was excellent. The motorhome exceeded all our expectations. We throughly enjoyed our trip and are already planning another trip with Pacific Motorhomes to explore the South Island!

Reviewed 8 months ago

Pacific Horizon Motorhomes responds:

Hi Kevin,
Thanks for your kind words - great to hear you had such an enjoyable trip. We look forward to helping you with your South Island holiday plans too.

Regards,
Colin Morris
Pacific Horizon

Helen's avatar

Helen

Ranking: 10/10

We had a terrific trip. The instructions at the induction before we drove off for a practice run and onwards, were very concise, clear, and the whole experience was great. We didn't have any problems with the van, it was spotless, easy to handle and the manual was easy to follow as well.

Reviewed 9 months ago

Pacific Horizon Motorhomes responds:

Thanks for your comments. Hope to see you again for another motorhome adventure some time.

Regards,
Colin Morris
Pacific Horizon

Maik's avatar

Maik

The authenticity of this review is currently being investigated

Ranking: 10/10

It was our first experience with Pacific Horizon Motorhomes and we are really excited about the perfect service and the care about customers. I would recommend this company to definately everybody. The people are really nice and also the camper was absolutely perfect, well equipped and full of good ideas for an amazing camping experience. Thank you for making our roadtrip on the North Island to something very special.

Reviewed 9 months ago

Martyn's avatar

Martyn

Ranking: 10/10

What an experience! Travelled around the North Island for two weeks in the 6 berth SAM Pacific horizon motor home. From pick up to drop off we couldn’t fault this vehicle, would highly recommend for friends or family to travel around in comfort. The camper mate app also made things a lot easier, highlighting activities, places to visit and places to stay and much more making our travel experience really enjoyable. Thanks again to everyone at Pacific horizon, really friendly and professional staff. The pick up and drop off Sevice provided from our accommodation was punctual and convenient.

Reviewed 9 months ago

Pacific Horizon Motorhomes responds:

Hi Martyn,
Thanks for your feedback & really good to hear you enjoyed your New Zealand motorhome holiday. I'll be sure to pass on your remarks to Eddie & his team in our Auckland depot.

Regards,
Colin Morris
Pacific Horizon

CMe's avatar

CMe

Ranking: 9/10

all fine - airport shuttle in time & mobilhome in excellent condition. no worries at all !
just a few days around Auckland! Skahespeare national park , murawai, karakere beach. all 30/40km around auckland.

Reviewed 9 months ago

Pacific Horizon Motorhomes responds:

Thanks for your comments. Sounds like you got to enjoy a fun, relaxing few days in the motorhome.

Regards,
Colin Morris
Pacific Horizon

schtahaups's avatar

schtahaups

Ranking: 9/10

We rent a Motorhome for 7 days at Pacific Horizon Motorhome, in Pimmerton, by Porirua, north of Wellington. They pick up us from the hotel in Wellington, and we had all explanations about the vehicle. It was comfortable and usefull. It was a good experience, very practical to visit North Island. We should return to Pacific Horizon Motorhom if we come back to New Zealand and we recommand this company.

Reviewed 9 months ago

Pacific Horizon Motorhomes responds:

Hi Stephane,
Thanks for your feedback and recommendation. Good to hear everything went so well for you, and that you all enjoyed your North Island holiday with us. Hope you do get the chance to return to New Zealand, and I do hope we can supply you with another motorhome - maybe to experience the sensational South Island !

Regards,
Colin Morris
Pacific Horizon

Erin's avatar

Erin

Ranking: 10/10

Pacific horizon motor homes were fantastic. Great value for money, everything paid for and included in the initial lump sum pricing. Colin at the Wellington base was extremely thorough with his information on how to use the van and we were so glad he took the time to explain everything to us. Would highly recommend pacific motor homes as the van and customer service was awesome!!

Reviewed 10 months ago

Pacific Horizon Motorhomes responds:

Hi Erin,
Thanks for your kind comments here, and great to hear you had a lovely holiday.

Regards,
Colin Morris
Pacific Horizon

charlie35slr's avatar

charlie35slr

Ranking: 10/10

Only our second time in a camper, and our second time with Pacific Horizon. We rented a large van in 2013 but, with just the two of us this time, we opted for a 2+1, which is based on the Mercedes Sprinter van. It drives like a large car and the 2.2 litre turbo diesel really pulls up the hills. It was well kitted out: large, disappearing double bed, neat kitchen with that all-important, always-on fridge (i.e. powered by LPG when off-grid), shower, loo. Plenty of room and storage for 2 adults in a relatively compact package.

We paid the "premium" charge for a younger van and were rewarded with a van that looked and felt almost new (about 25,000 km on the clock).

We operated out of the depot at Auckland airport. The price included pick-up and drop-off from our location in the northern part of the city. We got to the depot and were given a warm welcome, a thorough and patient (or thoroughly patient - we asked a lot of questions) briefing, and a good walkthrough of the paperwork from a really likeable chap called Eddie. During our trip we had a couple of questions, both of which were dealt with quickly.

The van performed faultlessly, everything worked and it we found it to be an excellent choice for our needs (2 x relatively fit 50-somethings). We had considered sizing up to a GEM but I was grateful for the relatively compact and spritely nature of the 2+1.

Just like last time, the PH service was highly personal, responsive and friendly and I have no hesitation in recommending them to others. If you're new to travelling by camper van, NZ is so easy to move around in a motorhome! For us, PH has been a big part of both trips by demystifying the vehicle and its systems, and being there to answer questions. Thanks Maryann, Eddie and team!

Reviewed 10 months ago

Pacific Horizon Motorhomes responds:

Hi Charlie,
Always happy to hear from repeat clients with great holiday experiences with us. Really glad to hear that you enjoyed your week in the North Island, and hope to see you again some time for another Pacific Horizon adventure.

Regards,
Colin Morris
Pacific Horizon

John Flynn's avatar

John Flynn

Australia

Ranking: 9/10

Very good company to deal with. Provided a very good deal on a modern Mercedes Motorhome. Easy to drive, even on winding roads! Very obliging to assist in any queries, even after hours. Only real negative was a very noisy bike rack which we had not requested but was on vehicle at pickup. They were happy to remove as soon as we got to next depot and replaced all linen and towels as a further courtesy. Would happily use Pacific Horizon Motorhomes again.

Reviewed 11 months ago

Pacific Horizon Motorhomes responds:

Hi John,
Thanks for your feedback, and great to hear you enjoyed the motorhome & enjoyed your 3-week holiday with us. Hope to see you again in the future.

Regards,
Colin Morris
Pacific Horizon

Bee's avatar

Bee

Ranking: 3/10

Great, fun experience with our rental. The motorhome was in excellent condition.
Couple of minor technical issues which were rectified efficiently.
The low score is due to the company charging extra to my credit card without notification to me, I found it through checking my statement.
Their claim is I had dogs in the van so additional cleaning was needed. I didn’t have any dogs in it and they refused to show any evidence or look at any evidence I supplied.
A unpleasant conversation with the manager took place who eventually refunded the extra charge while continuing to claim I was lying.
An awful shame this happened because it would be nice to use a local company, but I won’t be hiring from them again.

Reviewed 11 months ago

Pacific Horizon Motorhomes responds:

Thanks for your review Bee.
10-Apr 2019: Glad you had a fun experience on your holiday and enjoyed the motorhome!
15-Apr 2019: Shame to hear of your extra comments added regarding the additional cleaning charge, and the resulting dispute prior to the fee being refunded. As per your signed Agreement to Hire that you completed when you picked up the motorhome, we reserve the right to charge your credit card/cash bond for any of the listed Possible Charges including the Additional Grooming Fee. We appreciate you have a choice for motorhome companies in New Zealand and respect that choice.

Regards,
Colin Morris
Pacific Horizon

Ken's avatar

Ken

Ranking: 2/10

In response to the reply from Maryann Liddell to my complaint, we agree that we signed the Agreement to Hire that we completed when we picked up the motorhome and your company reserve the right to charge our credit card/cash bond for any of the listed Possible Charges as detailed. But the dirt you mentioned in your checklist dated 14/03 - 1. spilt liquid & food in cupboard, 2. toitle required extra cleaning (Human waste in bowel ), 3. Oven requried extra cleaning due to oil, all of these dirt is the obvious dirt. In fact we have cleaned the inner of motorhome includeing toilet bowel before we left the campsite early in the morning of 9th March. On the date 09/03 we returned the motorhomes, Maryann not only checked the outside of motorhome but had gone inside the motorhome . Maryann should find out these dirt at the spot and told us the problem. Maryann had not done so but only sent us checklist dated 14/03, 5 days after the return of the motorhome, when we complaint your company deduct NZD75- from our credit card account.

The most fury we had is, when Pacific Horizon found a problem after customer returned the motorhome, they did not informed customer with any proof or photo, figure out the solution with customer but just deducted the amount from customer's credit card and customer only got the information from the bank. I had noticed that after our case, there was another customer Bee had our same experience (dogs in van that need extra cleaning but Bee didn't have a dog) and money had been deducted from credit card without any noticification. That is why I mentioned it is highly risky to customer as they signed the agreement and money can be deducted from credit card for any unreasonable reason/non-existing facts.

Reviewed 10 months ago

Pacific Horizon Motorhomes responds:

Hi Ken,
I am sorry that your motorhome experience with us did not meet your expectations. Our Additional Grooming fee of up to NZ$150 is only ever implemented when the “vehicle is returned in a particular unclean state inside”, as worded on your Hire Agreement in the ‘Possible Charges’ section. This was the case in point for one of your motorhomes, and a charge of NZ$75 was deemed to be fair and reasonable for the additional cleaning required.

Our initial check at drop off was a check for any obvious damage and/or breakages, with the motorhome being fully groomed a few days later, as our vehicle schedule permitted. At this point the excessively unclean condition of the motorhome was discovered and was rectified.

As per your signed Agreement to Hire that you completed when you picked up the motorhome, we reserve the right to charge your credit card/cash bond for any of the listed Possible Charges as detailed. This includes the Additional Grooming Fee, along with any incurred speeding/traffic infringements, damage, late return, failure to empty toilet waste or waste water tank, failure to return diesel tank full.

Regards,
Maryann Liddell
Pacific Horizon

Catherine Johnson's avatar

Catherine Johnson

United States

Ranking: 10/10

Pacific Horizon gets the top rating from us. We had never operated a campervan before. The orientation was thorough, the vehicle was clean, comfortable, and in great condition, and support during our 17 night trek was just a phone call away. When we had 2 minor issues, Maryann quickly arranged for the repairs at our next destination. The repairs only took minutes, and our itinerary was not affected. When we had questions along the way, Maryann was always there to answer them and offer quick solutions. Returning the vehicle was very easy, and the company provided airport transportation both ways. We feel very lucky that we found and chose this company and would recommend Pacific Horizon to everyone.

Reviewed 12 months ago

Pacific Horizon Motorhomes responds:

Hi Catherine,
Thanks for your kind words, and fantastic to hear that you enjoyed both your New Zealand holiday as well as your time in one of our Pacific Horizon campervans. Hope to see you again !!

Kind regards,
Colin Morris
Pacific Horizon

Krzysztof Jablonski's avatar

Krzysztof Jablonski

Poland

Ranking: 10/10

Perfect quality for resonable prices. Excellent service - even in case of any trouble.

Reviewed 12 months ago

Pacific Horizon Motorhomes responds:

Hi Krzysztof,
Thanks for your review. Happy to hear we helped make your New Zealand motorhome adventure such a great time.

Kind regards,
Colin Morris
Pacific Horizon

Rogie's avatar

Rogie

Ranking: 9/10

Great service from start to finish, our only problems were are own, not using the central heating. Support from the office was great, when I just queried something. Nice friendly out fit.

Reviewed 12 months ago

Pacific Horizon Motorhomes responds:

Hi,
Thanks for your review, and great to hear that we could help with your questions. I trust you enjoyed your holiday and had a great time in your motorhome.

Kind regards,
Colin Morris
Pacific Horizon

Thomas Heri's avatar

Thomas Heri

Ranking: 10/10

We had a great time with our Pacific Horizon Mercedes Campervan. Great service at the pickup and return. We made a roundtrip from Auckland to Rotorua, Taupo, the Tasman Coast, then to Napier and back over Taupo to Auckland. This was our 4th time we rented a campervan by different renting companies, but Pacific Horizion was the best! Friendly staff, a brand-new and clean campervan (only 8000 km on the display), great support as we had to reset the water heater….everything was just perfect! We are coming back for sure!

Reviewed about 1 year ago

Pacific Horizon Motorhomes responds:

Hello Thomas,
Thanks for sending through your comments from your recent New Zealand holiday - sounds like you had a great time and got to see a fair bit of the North Island. We definitely hope you do make it back this way again, and that we can help make your next holiday equally enjoyable.

Kind regards,
Colin Morris
Pacific Horizon

John I.'s avatar

John I.

Ranking: 10/10

We are Americans living in Taiwan and this was our first visit to NZ and our first time in an RV. We loved our experience with Pacific Horizon Motorhomes. The vehicle was is great condition and drove perfectly. It was well appointed and cannot think of a single thing we didn't have provided. As first time users, was nervous about all the things involved in using an RV, but the instructions were clear and we had no issues. The company provided us information in advance of our trip that was essential in planning and ensured we had a great time. They picked us up at the airport before we rented and took us to our hotel afterwards and the two fellas that drove us (John and Colin) were charming, informative and on time. Maryann in the office was great in explaining the rig to us and answered all of our questions in an effective and friendly way. I cannot think of a single criticism and wholeheartedly recommend them

Reviewed about 1 year ago

Pacific Horizon Motorhomes responds:

Hi John,
Thanks for your comments. Great to hear your first-time motorhome adventure with us was so enjoyable. I just hope it won't be your last, and we get to see you again sometime to explore a bit more of New Zealand.

Kind regards,
Colin Morris
Pacific Horizon

Bk's avatar

Bk

Ranking: 10/10

The CamperVan was new (registered 11/2018). Convenient and comfortable interior design. Travelled +5.000 km through NZL - absolutely reliable van. Kind handover in CHC with in-depth introduction by Barry. Friendly return in Mangere plus transfer to AKL. Will hire again at PacificHorizon and will definitely recommend their services.

Reviewed about 1 year ago

Pacific Horizon Motorhomes responds:

Hi,
Thanks for your positive feedback. Definitely hope to see you again sometime soon!!

Kind regards,
Colin Morris
Pacific Horizon

Agnès's avatar

Agnès

The authenticity of this review is currently being investigated

Ranking: 10/10

Excellent service. Excellent Camping-Car tout neuf, très bien aménagé et confortable. Tout pour passer l'excellent séjour que nous avons passé à découvrir la Nouvelle-Zélande pendant 3 semaines.

Reviewed about 1 year ago

Pacific Horizon Motorhomes responds:

Merci Agnès.
Content d’entendre si bien vos vacances en Nouvelle-Zélande.

Kind regards,
Colin Morris
Pacific Horizon

Andy Jamo's avatar

Andy Jamo

Ranking: 10/10

Pacific Horizon Motorhomes were fantastic. They provided great service and support from the pickup, throughout our trip and when we returned. The RV was an exceptionally high-quality vehicle; new, comfortable and powerful. A joy to travel around in a beautiful country in such a great car.

Reviewed about 1 year ago

Pacific Horizon Motorhomes responds:

Hi Andy,
Thanks for your review. Great to hear your family had such a good time on your recent New Zealand adventure. I'll be sure to pass on your comments to our Christchurch team as well.

Regards,
Colin Morris
Pacific Horizon

Eric Arnal Fort's avatar

Eric Arnal Fort

Spain

Ranking: 10/10

Everything went as smooth as possible. The customer service was impecable and the actual motorhome perfect. They recently included WiFi in most of their vehicles, which turned out very useful. Would defeniitely recommend them for travelling around NZ!

Reviewed about 1 year ago

Pacific Horizon Motorhomes responds:

Hi Eric,
Thx for your comments. We're very pleased things all went so well for you on your NZ motorhome holiday with us.

Regards,
Colin Morris
Pacific Horizon

Berthold Wagner's avatar

Berthold Wagner

Germany

Ranking: 8/10

Had a 4 berth for 3 weeks. Very friendly and helpful staff at Christchurch.
Vehicle we performed great even on steep roads and we really liked the big flat space you setup in the back, where we could sit on the flat surface and play board games in the evening when the weather was not so great.
Only complaint would be, there was no pot big enough to cook a full pound of noodles in. And 2 of the 4 camping chairs provided where child size. With my kids at 13 and 15 almost as tall as me that was not ideal. Other than that we had a great experience and certainly will consider coming back.

Reviewed about 1 year ago

Pacific Horizon Motorhomes responds:

Hello Berthold,
Thanks for your comments, and wonderful to hear that you had a great time in the South Island in your motorhome over Christmas & New Year. We certainly hope to see you again if you do return to New Zealand for another holiday.

Regards,
Colin Morris
Pacific Horizon

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Berrie, the Netherlands's avatar

Berrie, the Netherlands

Ranking: 10/10

We had a fantastic time in New Zealand, touring the Northern Island with a Pacific Horizon Mercedes Campervan. From the (complementary) pick up at Wellington Airport, till the (again complementary) drop-off at the bed and breakfast we booked for the night after the trip, the PH team took great care of us. Very friendly staff, a well-equipped and clean campervan, a great support arrangement (we luckily didn’t have to use) during the trip and a no nonsense administrative process. Great!!

If we ever come back to travel New Zealand by campervan we will definitely come back to Pacific Horizon.

Thanks!

Reviewed about 1 year ago

Pacific Horizon Motorhomes responds:

Hi Berrie,
Great to hear your NZ campervan trip was so enjoyable. Thanks for your review.

Regards,
Colin Morris
Pacific Horizon

renard's avatar

renard

Ranking: 9/10

Campervan in very good conditions
Very good assistance at pick up and return

Reviewed about 1 year ago

Pacific Horizon Motorhomes responds:

Hi Jean-Michel,
Thanks for your comments. I trust you enjoyed your holiday in the South Island & we hope to see you again sometime.

Regards,
Colin Morris
Pacific Horizon

Roger and Karen's avatar

Roger and Karen

The authenticity of this review is currently being investigated

Ranking: 10/10

Pacific Horizon under the caring and professional guidance of Maryann and her team, go the extra mile so you too can go the extra mile and enjoy NZ.
My daughter and I drove over 3300klm (c2080 miles) around the South Island. Confidence in the reliabilty of our campervan (2+1) and it’s comfort with the equipment and layout.
Unlike the 4/6 berth our van was easy to handle in towns and on the flat windy open roads and very hilly winding roads.
The caring quality of the team at PH is evident in the vehicles that they hire, they are reliable and fit for purpose.

Reviewed over 1 year ago

Warren S's avatar

Warren S

Ranking: 10/10

The staff at Pacific Horizon were tremendously helpful and friendly throughout our whole experience with them, from the sales process to pickup and drop off at airport.
Maryann first helped us find the right camper at a great rate even though they were short on campers- so she upgraded us at no cost.
Colin picked us up from Wellington and we had a nice ride with him and got some great travel tips.
We had a little accident the day following pick-up, but Colin, Maryann and the staff came up with a great solution and got us back on the road without delay.
Vehicle worked well, with no issues for the duration of our trip. Very happy.
The gentleman at the Auckland site was also friendly and made our airport transfer enjoyable.

Overall, a 10/10 experience from start to finish.

Thanks everyone!

Reviewed over 1 year ago

Pacific Horizon Motorhomes responds:

Hi Warren,
Thx heaps for the great review & awesome to hear you enjoyed your motorhome holiday so much in one of our new 2+1 campervans.

Regards,
Colin Morris
Pacific Horizon

Poynter Family's avatar

Poynter Family

Ranking: 9/10

We booked a 6 berth campervan for our family of 5 for holidaying on North Island during the New Zealand winter. We figured 5 of us could generate enough heat to keep warm , even if off-grid!
We were met at the airport and taken to the depot so we could be briefed on using a campervan and sign all the paperwork. Staff were very friendly and answered all our questions before unleashing us onto NZ roads.

We found the van spacious, clean and well-equipped. There were some minor issues but on the whole the van had everything we needed, including towels, teatowels, cloths, washing-up liquid etc.
We camped in a variety of places - sites providing bathrooms, kitchens and electrical hook-up, sites with just electrics and some sites with nothing at all. Our van coped amply with them all. The gas cylinder and diesel gave us more than enough heat on a cold night and the water tank even accommodated cooking, washing, toileting and showers during a freedom camping stop.
The extra blankets on top of conventional bedding was great and everybody slept well.
We dropped off the van after an amazing day around Wellington and Pacific Horizon delivered us for our evening flight to Christchurch in good time.

Pacific Horizon gave us, as a larger family, excellent value for money and everything we needed to live flexibly for 8 days, coming and going around North Island as we pleased. We had access to radio and TV at times, there were plugs for charging all the gadgets (!) and curtains gave room for privacy at times.
Everyone enjoyed it, even the teenagers, and we would not hesitate to recommend Pacific Horizon to anyone thinking about travelling this way.

Reviewed over 1 year ago

Pacific Horizon Motorhomes responds:

Hi Russell,
Thanks for your well considered and detailed review - very much appreciated. Great to hear that your family enjoyed their motorhome experience through the North Island.

Regards,
Colin Morris
Pacific Horizon

Ronald Rampersad's avatar

Ronald Rampersad

Ranking: 10/10

This was our first ever venture in a campervan. It was most enjoyable and something we would do again.Pacific Horizon is a great company to deal with. It was a late model vehicle that was adequately equipped and in a good condition.Well done Pacific Horizon.

Reviewed over 1 year ago

Pacific Horizon Motorhomes responds:

Thanks Ronald. Great to hear you enjoyed your North Island holiday in our motorhome. Hope to see you again.

Regards,
Colin Morris
Pacific Horizon

Elsa's avatar

Elsa

Ranking: 10/10

We are a french family of five and travelled around the north island with a motorhome rented with Pacific Horizon. The experience was just perfect, very easy and very friendly contact with the team both in Auckland and Wellington. The team was very flexible which we appreciated. The van was in perfect condition, very modern and perfectly clean. We would recommend with no hesitation!

Reviewed over 1 year ago

Pacific Horizon Motorhomes responds:

Thank you for your recent review - a pleasure to receive these kind words, and lovely to hear you had such a perfect New Zealand motorhome holiday.

Regards,
Colin Morris
Pacific Horizon

Pascal's avatar

Pascal

Ranking: 10/10

We had perfect holidays with the camper van. Colin was so kind and explained us every detail with a lot of patience (I had to translate to my wife in Portuguese). The camper van was in perfect shape, so there was no issue during the stay. The end of the holidays were hard, as we didn't want to hand the camper van over but this is life. Thank you so much Pacific Horizon for this perfect holidays in New Zealand!

Reviewed over 1 year ago

Pacific Horizon Motorhomes responds:

Thanks Pascal. Great to hear you enjoyed such a great trip on your recent New Zealand motorhome holiday. Hope to see you again in the future, maybe for a South Island venture!!

Regards,
Colin Morris
Pacific Horizon

Wilson's avatar

Wilson

Ranking: 10/10

Great experience! Clean and well function campervan :)

Reviewed over 1 year ago

Steven Dunlop's avatar

Steven Dunlop

Australia

Ranking: 9/10

Great company

Reviewed over 1 year ago and experienced in January 2018

Steve Pickard's avatar

Steve Pickard

Ranking: 10/10

Well priced and good quality camper. Picked up in Auckland and left in Christchurch. All staff we dealt with very helpful indeed, even when we foolishly locked the keys inside the van. Highly recommended

Reviewed almost 2 years ago and experienced in March 2018

Pacific Horizon Motorhomes responds:

Hi Steve,
Thanks for your comments & great to hear you had a fantastic time in New Zealand, in your Pacific Horizon 2+1 motorhome.

Cheers,

Colin Morris
Pacific Horizon

Jennifer  Makosky's avatar

Jennifer Makosky

United States

Ranking: 9/10

....

Reviewed almost 2 years ago

Paul Haslam's avatar

Paul Haslam

United Kingdom

Ranking: 10/10

Didn't get off to a great start when pick up from our hotel was an hour late. However, they were very apologetic and did everything to make our rental an enjoyable experience. Maryann and staff all very helpful, knowledgable and competent. Van was great - we had 2+1 which was ideal for a couple. We paid extra for a new model and the condition was excellent. Overall and excellent experience.

Reviewed almost 2 years ago

Pacific Horizon Motorhomes responds:

Hi Paul,
Thanks for your positive comments. Yes, our apologies for the 'rough' start to your holiday with us, but great to hear the rest of your 2-week trip through New Zealand went so well.

Regards,

Colin Morris
Pacific Horizon

Stuart C's avatar

Stuart C

Ranking: 10/10

It was the first time that my wife and I had the experience of a Motorhome and it was brilliant, we could not falter Pacific Horizon at all, they were very professional and had the personal touch of a small family business.
Unfortunately we had a cracked windscreen on the wonderful roads surface of the South Island!!! and Pacific Horizon had a replacement immediately, wonderful service. We hope to come back in two years time and defiantly will book again with this company.

Reviewed almost 2 years ago and experienced in February 2018

Vicki Simmons's avatar

Vicki Simmons

Australia

Ranking: 10/10

We had a fantastic time in New Zealand and rented a Premium Eclipse 4-berth with Pacific Horizon. It was almost brand new and exceptionally clean throughout and well equipped with everything you could want to cook with and sleep with.
Maryann at Pacific Horizon is extremely attentive and very responsive, I'd email her and she would get back to me very promptly. And if you are considering doing the motorhome holiday NZ is so well equipped for this kind of adventure. I'm not sure how they compare cost-wise as I didn't really shop around. What I liked was that they were local and were a small 'boutique' business so you feel as though you are really helping the local economy.
We would certainly recommend PH to family and friends - actually I already have just last night.

Reviewed about 2 years ago

Sarah Timms's avatar

Sarah Timms

Australia

Ranking: 10/10

Excellent company! Maryann was always efficient and friendly. We had a brand new campervan that was state-of-the-art. The initial handover was extremely helpful and Eddy did not rush us at all - answering all our questions. I would not hesitate to recommend Pacific Horizon Motorhomes to family and friends. Infact, I plan to use them again when I return for my tour of the South Island!

Reviewed over 2 years ago

Pacific Horizon Motorhomes responds:

Hi Sarah,

Thanks for the review & great to hear you enjoyed your holiday with us. Look forward to speaking to you again to confirm your South Island adventure!

Colin Morris
Pacific Horizon

Sue Lander's avatar

Sue Lander

New Zealand

Ranking: 9/10

Hired a campervan from Christchurch for a 2 week holiday. Barry was very good at showing us how every thing works. They picked us up from the Motel we stayed at and then picked the camper up at the end from the Motel. It was am awesome experience. We where given a phone number if we needed help on our travels. We had to call and found it was something we had done but the problem was sorted in no time at all. The back up was really good.

Reviewed over 2 years ago

Pacific Horizon Motorhomes responds:

Hi Sue,

Pleased to hear you enjoyed your South Island holiday so much, and I'll be sure to pass on your thanks to Barry.

Colin Morris
Pacific Horizon

Emily Hibberd's avatar

Emily Hibberd

Australia

Ranking: 10/10

Our family had an amazing time exploring the South Island of New Zealand. I felt that we received an incredibly personalised service from Pacific Horizons.
The vehicle was a dream to drive - although the automatic wipers conflicted somewhat with my partner's expectation of how often the windscreen actually needed wiping......The vehicle was comfortable, clean, warm and safe. We had an awesome time.
My son loved it so much he wishes we could live in a camper van and when we got home, he made a lego camper van!
We have already recommended Pacific Horizon to other people back home. We would love to come adventuring with you again one day soon!

Reviewed over 2 years ago

Pacific Horizon Motorhomes responds:

Hi Emily,

Thanks again for this review & for sharing with us the photo of your son's Lego campervan - great that he enjoyed the trip so much. Really hope we can see you again for a repeat motorhome adventure in NZ!

Colin Morris
Pacific Horizon

Tom Williamson's avatar

Tom Williamson

Australia

Ranking: 9/10

We used Rankers to find a motorhome to rent for our 8-day trip to NZ. Pacific Horizon were the only company to respond with a message addressing our requirements. Maryann recommended a GEM 4 berth motorhome because the king sized bed can be left made up and with a toilet and shower, we could easily free-camp. Communicating with Maryann was easy; she's quick to respond to our questions, happy to accommodate our date changes and made recommendations which were super handy being first time motorhome renters.

We loved that the motorhome was delivered to our accommodation and Eddie gave us a very thorough run through of how everything works (hot water, refilling fresh water, dumping grey water, emptying toilet cassette, etc...). He clarified appliances that would/wouldn't work while we were free-camping and gave us tonnes of really helpful tips for traveling around NZ.

On our first night, a pretty heavy storm hit and rain found its way in through the skylight. My feeling is this would've been incredibly difficult to detect in a pre-hire check. We called Maryann in the morning and she arranged for it to be repaired as soon as we stopped that night. We've heard of some motorhome companies not wanting to repair leaks and other minor faults during the hire period but Maryann didn't hesitate and the guy who repaired it stayed back until we got there and couldn't have been nicer. What could've been a problem for the subsequent 7 days of rain turned into a really pleasant experience thanks to Maryann and her network of repairers.

The van was clean, everything was in good working order and there's plenty of cutlery and crockery. We'd happily rent a motorhome from Maryann next time we visit NZ.

Reviewed over 2 years ago and experienced in June 2017

Pacific Horizon Motorhomes responds:

Thank you Tom, it was such a pleasure to be a part of your first NZ motorhome adventure!

Kelvin Armstrong's avatar

Kelvin Armstrong

New Zealand

Ranking: 10/10

We found the customer service was great! Dropped the vehicle to us a day early! The vehicle (Sam) was faultless, felt a bit guilty returning it so dirty, after our travels, but not a problem. I highly recommend Pacific Horizon, we will be back.

Reviewed over 2 years ago

Pacific Horizon Motorhomes responds:

Hi Kelvin

So glad to hear you enjoyed your motorhome adventure and our service!

We look forward to seeing you again.

Maryann
Pacific Horizon

Axel and Patricia G's avatar

Axel and Patricia G

Germany

Ranking: 10/10

Good a brand new vehicle, fully equipped with everything we needed, even some extras like the tourist radio.

Reviewed over 2 years ago and experienced in February 2017

Pacific Horizon Motorhomes responds:

Hello Axel and Patricia

We are so glad you enjoyed your NZ adventure in a Pacific Horizon motorhome!

Maryann
Pacific Horizon

Fred RABIER BAGOEE's avatar

Fred RABIER BAGOEE

United Arab Emirates

Ranking: 9/10

The camper van was fantastic; the customer service was excellent!!
I strongly recommend Pacific Horizon for your camper van rental....

Reviewed almost 3 years ago

Pacific Horizon Motorhomes responds:

Hi Fred,

Many thanks for your kind review. We trust you enjoyed a lovely South Island holiday recently, and hope to see you again if you return to New Zealand.

Regards,

Colin Morris
Pacific Horizon

Yves Deyris's avatar

Yves Deyris

Australia

Ranking: 10/10

We hired the mercedes 2+1 from Pacific Horizon as we have a similar campervan in Australia,and we love it.We traveled for two months,five weeks in the south island and three weeks in the north island and the campervan performed perfectly well though the whole journey,very easy automatic vehicle to drive,park in the city,and go though all the bends and ups and downs of NZ.When in Wellington,we met Maryann and her parents and spend a few hours in their charming company getting advice on places to visit and stay at in the north island.Very helpful.We returned the campervan in Auckland and met Eddy who drove us to our motel and gave us some great insight into the Maori culture and his history.A lovely man.We traveled 6800 kms in those two months and the van was perfect for us and the best way to see this diverse and beautiful country with lots of freedom to stop,eat,and sleep in great places.
I would recommend this campervan and Pacific Horizon to anybody who wants to explore New Zealand.Yves

Reviewed almost 3 years ago

Pacific Horizon Motorhomes responds:

Hi Yves!

It was such a pleasure to meet you both and to be a part of your wonderful Kiwi experience!

Maryann
Pacific Horizon

Sylvie Paquette's avatar

Sylvie Paquette

Canada

Ranking: 9/10

Wonderful travel, the camper van was new, only 6600 Kilometers. We have everething we need aboard, nothing missing. Pick-up on time, and good instructions. Maryann gave us a good service. Thank you Rankers to help us to find that.

Reviewed almost 3 years ago

Pacific Horizon Motorhomes responds:

Hi Sylvie!

We are so glad you enjoyed our motorhome and that your NZ holiday was a success!

Maryann
Pacific Horizon

walter isselhard's avatar

walter isselhard

Germany

Ranking: 8/10

We had a motorhome from Pacific Horizon for 25 days in March 2016. We chose that company/motorhome, because we wanted to have enough space and a bed we could sleep in driving direction and which did not have to be converted during the day. So we rented a 6 berth motorhome. The vehicle was about 6.8 m long and 2.2 m wide. We used the alcove for storing our suit cases and spare clothes. We used the remaining 2 seats for indoor sitting during bad weather periods in the evenings. We are no camper professionals and cannot imagine to use such a motorhome with more than 2 adults and maybe 1 or 2 children, which has nothing to do this company. We got an introduction in Christchurch when taking over. From my perspective this was not sufficient. E.g. there was a tricky mechanism with hand brake that could lead to a blocking of the vehicle, if you did not know how to solve that. However, the support from Marryann, the owner of the company, was excdellent as well by email and phone. The vehicle itself had 220.000 km and was about 6 years old. It had even a satellite TV with automatic antenna. There were some smaller issues like toilet-full-indicator did not work, some curtain suspenders for one curtain were missing, and other small stuff. After all the vehicle is not brand new and it shows. Howver, the willingness of the company and also the fairness by assessing a small damage I caused was really outstanding. In total the price value relation for me is questionable: with about 320 NZ$ per night it is a lot of money, which is again a general remark since other companies are hardly cheaper.

Reviewed almost 4 years ago

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Darker's avatar

Darker

Brunei Darussalam

Ranking: 9/10

Good, clean and comfortable.

Reviewed about 4 years ago and experienced in February 2015

L S's avatar

L S

Australia

Ranking: 10/10

Great Honest Family Operated Business. We used their Toll Free number when we landed at Wellington airport and were picked up Promptly.
Maryann then showed us the Van noting any chips or dents the Van already had and also explained how everything worked. We then completed our Paperwork. I appreciated the fact that they only take your credit card details for a Deposit and didn't actually use card unless they had to, which avoids unnecessary overseas fees. The Van we chose was the Sprinter 3 Berth. Perfect size for two adults. Comfortable enough to sleep in and still be able to park in most car parks. They were friendly, professional and gave up tips and suggestions for our trip. The Van was easy to Drive, and we are glad we had a diesel van because it was cheaper to fill up than petrol. (In Australia its about the same but was surprised by the difference in petrol vs diesel in NZ ). We also had unlimited km. When we arrived back they checked out the Van, all good and we were off the airport. When we arrived home I had an email informing me that I had left one of our DVD discs in the Van. They kindly posted in back to us. Thanks guys our Holiday was amazing!

Reviewed about 5 years ago and experienced in August 2014

aussiewoodies's avatar

aussiewoodies

Australia

Ranking: 8/10

Hired the 4 berth older Mitsubishi Canter diesel for 10 days Christchurch north South Island across on ferry to Wellington. A total of 1400ks. Efficient operators at depot but many of the vehicles minor scrapes were not recorded on the damage inventory copy which we looked at after departure. Fortunately we were not challenged on drop off. Discovered 90 k top speed on pick up but we kept off main highways for most of the time and anything over 90 was seriously scary anyway. Front suspension was a shocker on anything but minor bumps especially with forward control seating position. Little frontal crash protection - no air bags. Manual was fine and exhaust brakes fantastic on the long windy downhills. Extra width body was a worry on some of the minor roads and narrow 2 way bridges. Consider the extra insurance premium for peace of mind. Price good, Well designed layout, clean and well equipped but dated. Fridge was very small restricting supplies. Bedding covers clean but past their use by date. Rear bed wonderfully huge and comfortable. Excellent vehicle handbook. Would consider this company again but would pay extra for better and safer cabin comfort.

Reviewed over 6 years ago

Sharyn Crosby's avatar

Sharyn Crosby

Australia

Ranking: 10/10

Would definitely recommend these guys!

Upon arrival at Christchurch International Airport we used the free phone to call them and they collected us promptly and took us to their office. We went through a very thorough check of the vehicle - right down to some things we didn't see but our very helpful Rep Brett did; to the exterior and interior operations; to who to contact for assistance; and ensuring that all utensils and bedding were all there. Everything backed up with manuals, maps and places to stay.

The ONLY things that we had problems with were: some screws mounting the TV to the wall came out so we had to tie the TV to the bracket - it was never our intention to use the TV so this didn't bother us really; fridge door wouldn't stay securely closed, had to wedge it with a shoe to keep it closed while driving.

We hired the 4 berth GEM, there were 3 of us (Mum and 2 Daughters) and we had enough room. We configured the van to use the big bed at the rear and the dining table at the front (constantly made up). The front seats swivel around to use the dining table, we only swivelled the front passenger seat as it was far easier to do than the driver seat - and all we needed as there were only 3 of us.

I'd recommend the All Inclusive Insurance Option, not that expensive but it gives you zero excess, picnic table and GPS.

The GEM is automatic and ran beautifully. You're only allowed to go 90kms but most times on those mountainous NZ roads you just can't get anywhere near that speed anyhow. This Mh did an amazing job.

Lastly, there is a shower for your use back at their office - they'll even give you a towel, very welcome before jumping on the plane home.

We travelled 2,343kms in 9 days.

Our route: Christchurch, Kaikoura, Hanmer Springs, Greymouth, Franz & Fox Glaciers, Queenstown, Te Anau, Milford Sound, back through Te Anau and Gore on way to Dunedin, up East Coast through Ormeau, Timaru and back to Christchurch.

Reviewed almost 7 years ago

Alekandra Ulm's avatar

Alekandra Ulm

Germany

Ranking: 4/10

Camper is okay but quite old compared to all other companies), and had run 120,000km with pickup.

Reviewed almost 7 years ago and experienced in December 2012

Marian's avatar

Marian

Netherlands

Ranking: 7/10

Welcome explanation okay, interior van needs update - toilet liquied was not there. TV sound was confusing.

Reviewed about 7 years ago and experienced in November 2012

Karin Genyn's avatar

Karin Genyn

Belgium

Ranking: 8/10

Fully equipped van.

Reviewed about 7 years ago

Sue Kieseker's avatar

Sue Kieseker

Australia

Ranking: 8/10

Very friendly, helpful staff, well appointed vehicle.

Reviewed about 7 years ago

Sharon Yates's avatar

Sharon Yates

United Kingdom

Ranking: 10/10

Very helpful company with all our dealings; good price.

Reviewed about 7 years ago

Moorman's avatar

Moorman

Netherlands

Ranking: 8/10

Perfect campervan and service.

Reviewed about 7 years ago

Behrens's avatar

Behrens

Germany

Ranking: 4/10

2/3 bed campervan, not very comfortable, company okay.

Reviewed about 7 years ago

FiStew's avatar

FiStew

Australia

Ranking: 10/10

We had a wonderful experience. Fast pickup from Auckland airport, the young lady who did our booking was so friendly and extremely helpful. The van itself (2+1 berth) was fabulous - easy to drive and extremely economical to run. Our young daughter thought the little bunk was so much fun! The van was well equipped and we had no problems. Drop-off at Wellington was also quick and easy and friendly.

We also got a fabulous deal on our van (40% off) so I can't fault the value for money. I would not hesitate to recommend Pacific Horizon to anyone!

Reviewed over 7 years ago

Frank Schedler's avatar

Frank Schedler

Germany

Ranking: 9/10

Good service, always reachable in case of problems (front window crash), campervan well equipped and maintained.

Reviewed over 7 years ago and experienced in February 2011

Tinne Cis's avatar

Tinne Cis

Belgium

Ranking: 8/10

Very good information and transfer. We would like a little bit more room to put our things away.

Reviewed over 7 years ago and experienced in March 2012

Devil_n_Disquiz's avatar

Devil_n_Disquiz

Australia

Ranking: 10/10

Hired the GEM4 in Auckland, for 2 adults, and drove it down the East Coast to Bluff & back up the West Coast. GEM didn't miss a beat. The Pacific Horizon experience was A+. Couldn't fault them or the motorhome. Comfortable, roomy, great hot water, great heating, fridge excellent, great cooking equipment and utensils. We accidently broke two wine glasses but they were really cool about it. Navman malfunctioned near CHCH. So easy to just drop in to the depot and change for another one. No hassle getting more towels and pillows too. We enjoyed a first class experience. Thankyou so much Pacific Horizon (and Lauren from CHCH)

Reviewed over 7 years ago

gezza2906's avatar

gezza2906

Australia

Ranking: 4/10

Hired 2 vans, both had defective diesel heaters resulting in no freedom camping. No compensation offered as we were told they were "under no contractual obligation" to do so and absolutely not one apology offered. Terrible customer service. Definitely would not recommend this company!!!

Reviewed over 7 years ago

Dave Simpson's avatar

Dave Simpson

England

Ranking: 8/10

Smooth arrangement, not all equipment working, vehicle fine.

Reviewed over 7 years ago and experienced in February 2012

Danielle's avatar

Danielle

Austria

Ranking: 9/10

Very friendly staff, pool and service.

Reviewed over 7 years ago and experienced in February 2012

Patrick Grant's avatar

Patrick Grant

United Kingdom

Ranking: 8/10

As expected.

Reviewed almost 8 years ago and experienced in February 2012

Seiler's avatar

Seiler

Switzerland

Ranking: 6/10

Instruction was very brief. Cutlery defective, sheets defective.

Reviewed almost 8 years ago and experienced in February 2012

Beat Kindler's avatar

Beat Kindler

Switzerland

Ranking: 7/10

Campervan has some little defects. Bad child seats, the safety for the kids is unsatisfactory. No solution from Pacific Horizon to fix this problem when we picked up the campervan.

Reviewed almost 8 years ago and experienced in February 2012

Markus Heummer's avatar

Markus Heummer

Germany

Ranking: 10/10

Excellent introduction to the handle all functions of the campervan. Many maps and guides for free. Tips and tricks at start up (eg toll highway).

Reviewed almost 8 years ago and experienced in February 2012

David Beaumont's avatar

David Beaumont

United Kingdom

Ranking: 8/10

Good base vehicle, good introductory brief. Some problems with ancillary equipment such as television/video/keys for equipment lockers.

Reviewed almost 8 years ago and experienced in February 2012

Verne Heath's avatar

Verne Heath

England

Ranking: 7/10

Reasonable handover of vehicle (paperwork and how things work). Bit sketchy on interior and furnishings which were not all shown in working order. Efficiently sorted out water leak two days later. NB We would recommend van layout change so that bed in rear not middle.

Reviewed almost 8 years ago and experienced in February 2012

Steve Goodyear's avatar

Steve Goodyear

United Kingdom

Ranking: 9/10

Staff were very helpful when we picked up the van, especially when we asked to change to a larger van than we had booked. The van itself had been around a bit but is very comfortable and we have had no problem with it.

Reviewed almost 8 years ago and experienced in February 2012

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Kroepfl's avatar

Kroepfl

Germany

Ranking: 9/10

Good/very good/service, well organised, quick, straight forward, we will book them again.

Reviewed almost 8 years ago and experienced in February 2012

Colin Philpott's avatar

Colin Philpott

United Kingdom

Ranking: 8/10

Very good introduction given by campervan company when we picked it up in Picton.

Reviewed almost 8 years ago and experienced in February 2012

Bottoms's avatar

Bottoms

United Kingdom

Ranking: 7/10

We have two vans, one new, 1-3 years old, lack of internal equipment (towels and bed linen) for a six week hire.

Reviewed almost 8 years ago

Gerrit & Martina's avatar

Gerrit & Martina

Netherlands

Ranking: 8/10

Friendly people, good campervan, problem with water system - just half fixed.

Reviewed almost 8 years ago

Gerd Pagel's avatar

Gerd Pagel

Germany

Ranking: 2/10

Camping equipment poor. Car eight years old, sink stinky.

Reviewed almost 8 years ago and experienced in February 2011

Flueckiger's avatar

Flueckiger

Switzerland

Ranking: 6/10

The campervan was not complete, the instruction was too busy.

Reviewed almost 8 years ago and experienced in February 2011

Willi & Elke Breier's avatar

Willi & Elke Breier

Germany

Ranking: 8/10

Company gives good information, helps in case of difficulties with the van, friendly staff.

Reviewed almost 8 years ago and experienced in November 2011

Thomas Behy's avatar

Thomas Behy

Germany

Ranking: 5/10

A little more space for our luggage.

Reviewed almost 8 years ago

Dagmar's avatar

Dagmar

Germany

Ranking: 10/10

Van okay with necessary things on board. People helpful, they took a long time to inform us.

Reviewed about 8 years ago and experienced in November 2011

deJong's avatar

deJong

Netherlands

Ranking: 6/10

Service is fine, quality of equipment not so good.

Reviewed about 8 years ago and experienced in November 2011

Eri & Udo Seifert's avatar

Eri & Udo Seifert

Germany

Ranking: 8/10

Quality of car and service very good.

Reviewed about 8 years ago and experienced in November 2011

Curry's avatar

Curry

England

Ranking: 8/10

Brilliant way to get around and see as much of the country as possible but be prepared for basic living and intimate times.

Reviewed about 8 years ago and experienced in November 2011

Lesley's avatar

Lesley

New Zealand

Ranking: 5/10

I hired a 4 berth Gem motorhome for our 10 day trip of the South Island. We are 2 adults and 2 children (12 and 13 years). Unfortunately, although the booking went ok, we found the motorhome poorly designed for 4 people. It was too small for 4 people compared to other 4 berth motorhomes I saw. It did not have an ‘overhead cab’ for sleeping but instead you had to make up the driver’s and passenger’s seats into a double bed each night and take it down in the morning before you could drive it. Here are my likes and dislikes:

Likes – handled roads well as not too high
Fittings in good condition
Comfortable rear king size bed.

Dislikes – poorly designed front double bed took at least 15 minutes morning and night to make up, this was 30 minutes a day taken from our holidays.
Rear seats for 3rd and 4th passengers extremely uncomfortable for more than 30 minutes travel.
Kitchen much smaller than other 4 berth homes. Not enough bench.
TV did not always pick up signal, even in urban areas sometimes
Bedding not really up to scratch for rate I paid.

I paid $330 per night in January, this was on a par with the premium rates and this van did not come up to scratch for that amount of money. The inefficiencies and poor design greatly affected our holiday. I would look at KEA next time. I noticed they have very well designed vehicles from what I saw.

To be honest with the rate we paid and by the time we paid $60-70 per night camp fees + diesel ($45/day) it would have been cheaper to take the car down and go to some nice properties –Next time I would consider getting a 6 berth van for 4 people. I noticed that some of the 6 berth vans are no bigger than the 4 berth motor homes. In my opinion the van we hired is more suited for 2 people not 4.
I have lodged my concerns with the company re this motorhome model we hired.

My last piece of advice – only deal with companies on Rankers that are achieving >85% rating. They deserve their ratings. Great website, good work guys.

Reviewed about 8 years ago

Jack Potman's avatar

Jack Potman

Canada

Ranking: 10/10

Were asked to go the extra step and they did.

Reviewed over 8 years ago and experienced in April 2011

Powerfamily's avatar

Powerfamily

New Zealand

Ranking: 10/10

We are one week thru a two week south island trip, so impressed with what we got, spotless, and everything we need. Check in staff great, can't fault it highly recommend

Reviewed over 8 years ago

E Brockbank's avatar

E Brockbank

Australia

Ranking: 6/10

2007 van, too old, physical damage on sides, front and back, interior badly worn.

Reviewed almost 9 years ago and experienced in March 2011

Desma Frampton's avatar

Desma Frampton

Australia

Ranking: 2/10

Travel home by nearly two years that requested off travel agent and confirmed as less than 3 years and is nearly 5 years.

Reviewed almost 9 years ago and experienced in March 2011

Aimee Pollett's avatar

Aimee Pollett

Australia

Ranking: 9/10

Very good briefling prior to handover of keys, pick up from ferry terminal, clean and in good walking order.

Reviewed almost 9 years ago

Katie Nicol's avatar

Katie Nicol

United Kingdom

Ranking: 7/10

Fantastic customer service, can't fault them. The Mercedes van is smaller than similar vans used by other companies, so feel a bit cheated, and internal fittings not of the best quality.

Reviewed almost 9 years ago and experienced in February 2011

mr Schumader's avatar

mr Schumader

Germany

Ranking: 9/10

Campervan for 2 persons.

Reviewed almost 9 years ago and experienced in February 2011

Andreas Blessing's avatar

Andreas Blessing

Germany

Ranking: 7/10

4 berth. Tyres are really down, but overall good experience, motor engine a bit too small for a 3.8 campervan, especially in the mountains.

Reviewed almost 9 years ago

Schroeder's avatar

Schroeder

Germany

Ranking: 6/10

Motorhome equipment only simple. Gears very difficult to switch. All instructions only in English, not in German.

Reviewed almost 9 years ago

Gerstmann's avatar

Gerstmann

Germany

Ranking: 6/10

Old car, not clean at pickup, dishes for soup not available.

Reviewed almost 9 years ago

Kauzta's avatar

Kauzta

Germany

Ranking: 7/10

Staff very friendly, helpful and flexible inspite of the quake in Christchurch. Equipment of the car could have been better.

Reviewed almost 9 years ago

Maike's avatar

Maike

Germany

Ranking: 8/10

Campervan is new and super, but the funiture are pretty poor - unstable bed, rickety. Otherwise well equipped, staff was very friendly and ambitious alkthough there had just been as earthquake.

Reviewed almost 9 years ago

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Omar Candon's avatar

Omar Candon

Ireland

Ranking: 8/10

A great van, why pay 3 times more the price for a new model.

Reviewed almost 9 years ago

Juergen Wolf's avatar

Juergen Wolf

Germany

Ranking: 8/10

Good campervan.

Reviewed almost 9 years ago

Raith's avatar

Raith

Germany

Ranking: 8/10

Although there was this terrific earthquake in Christchurch, we could get our campervan right on time, just one day after the quake. Great!

Reviewed almost 9 years ago

Jochen's avatar

Jochen

Switzerland

Ranking: 9/10

Friendly staff, responsive help in case of technical problems, good condition of car.

Reviewed almost 9 years ago and experienced in February 2011

Ekhard Wittkugel's avatar

Ekhard Wittkugel

Germany

Ranking: 10/10

Campervan was in an excellent condition.

Reviewed almost 9 years ago

Marleen Meyers's avatar

Marleen Meyers

Netherlands

Ranking: 6/10

We are having a great time travelling in a campervan. Ours is pretty shabby however. It does not affect our level of fun, its just a tad annoying at times.

Reviewed almost 9 years ago

Heike Toepelt's avatar

Heike Toepelt

Germany

Ranking: 9/10

100,000km are not ok, but the equipment is really good.

Reviewed almost 9 years ago

Marieke and Bert-Jan's avatar

Marieke and Bert-Jan

Netherlands

Ranking: 9/10

Friendly and good information how everything works on campervan. Got the GPS for free!! Great campervan (We drove the 'Sam').

Reviewed almost 9 years ago

Teum and Orselien's avatar

Teum and Orselien

Netherlands

Ranking: 7/10

We miss 'blocks' to raise the campervan on uneven ground to level it.

Reviewed almost 9 years ago

Monja's avatar

Monja

Germany

Ranking: 9/10

Immediately help with our broken windscreen, good connection via internet.

Reviewed almost 9 years ago

Johanna's avatar

Johanna

Germany

Ranking: 9/10

Helpful and friendly staff

Reviewed almost 9 years ago

de Vries's avatar

de Vries

Netherlands

Ranking: 7/10

Good, bus a little bit old but okay.

Reviewed almost 9 years ago

Robert Cox's avatar

Robert Cox

England

Ranking: 4/10

Not the best, would not use again. Other company's are far better. Poor equipment on van compared with competitors vans. (Booking arranged via internet privately).

Reviewed almost 9 years ago

Meriel & Paul Best's avatar

Meriel & Paul Best

United Kingdom

Ranking: 9/10

Problem with sink drainage. This should have been spotted before the trip. Our second time with this company and they do not appear to do adequate pre-trip checks and maintenance.

Reviewed almost 9 years ago

Gordon Daniels's avatar

Gordon Daniels

United Kingdom

Ranking: 7/10

Our second experience with Pacific Horizon. Vans seem well equipped and with adequate space. Pre use briefing not sufficient detail on toilet and van specifications.

Reviewed almost 9 years ago

Derek Archibald's avatar

Derek Archibald

United Kingdom

Ranking: 4/10

Very expensive, poor quality vehicle. Tired interior. Should not have had Qualmark approval. No company response to complaint filed upon vehicle return.

Reviewed almost 9 years ago

Loren van Oordt's avatar

Loren van Oordt

United States

Ranking: 9/10

Reserved our motorhome for 21 days, first 10 days has been as promised. They have been very good.

Reviewed almost 9 years ago

Bolt's avatar

Bolt

Netherlands

Ranking: 8/10

Good fan, cheap, lot of space.

Reviewed almost 9 years ago

E M Klap's avatar

E M Klap

Netherlands

Ranking: 8/10

Not the biggest RV but more than adequate. Because is 'small' site you can park it in any normal spot.

Reviewed almost 9 years ago

Anne's avatar

Anne

Netherlands

Ranking: 8/10

Good, new campervan and friendly service.

Reviewed almost 9 years ago

D Saker's avatar

D Saker

Australia

Ranking: 9/10

Had an absolutly beaut time, had the best service i have ever recieved by a gentleman at the Christchurch office called Mike. He made everything about the trip great from the start. He was even the person to see us and take us to the airport when we returned our camper. Becuase of him and his service i would recommend this company to all !!!

Reviewed almost 10 years ago

Wolfgang G's avatar

Wolfgang G

Germany

Ranking: 7/10

Several little things not properly solved

Reviewed almost 10 years ago and experienced in January 2010

Susi Schoetzler's avatar

Susi Schoetzler

Germany

Ranking: 8/10

No barbeque.

Reviewed almost 10 years ago and experienced in January 2010

Mark's avatar

Mark

Australia

Ranking: 8/10

The pre drive off brief could have been more professional but motorhome is very well equipped and perfect for our needs.

Reviewed almost 10 years ago and experienced in February 2010

Pam Know's avatar

Pam Know

United Kingdom

Ranking: 8/10

Equipment manual, no 'driving' manual.
Minor maintenance required to van fittings .
Staff helpful & very pleasant to deal with.

Reviewed almost 10 years ago

Mark and Natasha UK's avatar

Mark and Natasha UK

United Kingdom

Ranking: 8/10

Ok, Helpful. Still disppointed that our camper was not quite as the website showed.

Reviewed almost 10 years ago

Elrik frau's avatar

Elrik frau

Tajikistan

Ranking: 9/10

The campervan contract is totally overbearing - it didn't matter what happened I was responsible. High insurance cost, good camper though.

Reviewed almost 10 years ago and experienced in February 2009

Tim's avatar

Tim

New Zealand

Ranking: 9/10

Very good and easy to deal with.

Reviewed almost 10 years ago and experienced in February 2009

Denecke Thorsten's avatar

Denecke Thorsten

Germany

Ranking: 9/10

Good car, good service, kind people.

Reviewed almost 11 years ago

Walter's avatar

Walter

Denmark

Ranking: 6/10

The car is too old.

Reviewed almost 11 years ago

Wilfred Sch's avatar

Wilfred Sch

Netherlands

Ranking: 8/10

Perfect and affordable for 2 persons.

Reviewed about 10 years ago

Gunda G's avatar

Gunda G

Germany

Ranking: 4/10

Although we decided and paid for ''premium model'' we received an old model with many things not working properly (e.g. TV and fridge).

Reviewed about 10 years ago

Tracy & Peter Cassidy's avatar

Tracy & Peter Cassidy

Australia

Ranking: 7/10

Good after hours service. Small things like lights etc don't work + needed to be fixed.

Reviewed about 10 years ago and experienced in October 2009

Thea X's avatar

Thea X

New Zealand

Ranking: 7/10

Nearby airport, drove us to airport and picked up. Good campervan.

Reviewed about 10 years ago

Paul Ritchie's avatar

Paul Ritchie

United Kingdom

Ranking: 8/10

Excellent mercedes automatic vehicle not a top quality conversion but nothing to complain about.

Reviewed about 10 years ago

David Valentine's avatar

David Valentine

United Kingdom

Ranking: 8/10

Good value when compared with other rental companies. However not brilliantly well equipped eg. bedding, cutlery - minimum. We bought extra dishes, towels & wine glasses.

Reviewed about 10 years ago

Jennifer Templeton's avatar

Jennifer Templeton

United Kingdom

Ranking: 6/10

Satisfactory in most aspects. Disappointed with quality of bedding and other minor details i.e. can opener unusable, 2 cracks in windscreen. On positive side van has a mercedes engine and body. Handled well in all terrains.

Reviewed about 10 years ago

Uerilie Stolareh's avatar

Uerilie Stolareh

Germany

Ranking: 8/10

All automatics, old car.

Reviewed about 10 years ago and experienced in November 2009

Karen  Fisher's avatar

Karen Fisher

United Kingdom

Ranking: 10/10

Friendly staff, thorough briefing, good quality van.

Reviewed about 10 years ago and experienced in November 2009

Jean Paul Mesnage's avatar

Jean Paul Mesnage

France

Ranking: 6/10

Frig on gas not working. Motor Perfect.

Reviewed about 10 years ago and experienced in November 2009

nigelst's avatar

nigelst

New Zealand

Ranking: 7/10

6 berth campervan. Bed was broken and some towels missing. One of the beds just fits two people. Seats for 7 people, which is just what we need though!

Reviewed about 10 years ago

weidep's avatar

weidep

Netherlands

Ranking: 8/10

It is a nice campervan. Next time I would choose a little bit bigger one.

Reviewed about 10 years ago

marcusba's avatar

marcusba

Germany

Ranking: 10/10

Good camper and good equipment.

Reviewed about 10 years ago

stephenst's avatar

stephenst

England

Ranking: 4/10

An old, tatty campervan, very expensive to hire (over $12,000) with broken fixtures and fittings.

Reviewed about 10 years ago

HeideS's avatar

HeideS

Germany

Ranking: 10/10

Good service!

Reviewed over 10 years ago and experienced in March 2009

PamB's avatar

PamB

Netherlands

Ranking: 8/10

Good campervan. No problems. When traveling in the after season, ask for more blankets. We didn't get them automatically and the nights are freezing.

Reviewed over 10 years ago

RubyJ's avatar

RubyJ

Belgium

Ranking: 8/10

A few details are bad.

Reviewed over 10 years ago

ChristineM's avatar

ChristineM

United Kingdom

Ranking: 8/10

Minor fitments not quite right - eg. Curtains and drawer fastening.

Reviewed almost 11 years ago and experienced in February 2009

MrHebbard's avatar

MrHebbard

England

Ranking: 9/10

Good intructions, with Pacific Horizon, but a few minor problems inside.

Reviewed almost 11 years ago and experienced in February 2009

FrankFlemming's avatar

FrankFlemming

Denmark

Ranking: 7/10

The battery was down after one day.

Reviewed almost 11 years ago and experienced in February 2009

GrahamM1's avatar

GrahamM1

United Kingdom

Ranking: 9/10

An excellent vehicle to drive (new mercedez sprinter) Good phone back up. We chipped windscreen which was repaired within an hour - excellent.

Reviewed almost 11 years ago

Frank's avatar

Frank

Australia

Ranking: 9/10

Staff excellent - van to small.

Reviewed almost 11 years ago

Helle's avatar

Helle

Denmark

Ranking: 9/10

We were picked up in Picton and were kindly informed about everything, we needed to know about our auto camper.

Reviewed about 11 years ago

Trevor's avatar

Trevor

United Kingdom

Ranking: 8/10

The van is good, everything works. It does the job well. But it was expensive & the induction before we started was poor.

Reviewed about 11 years ago

Annemarie's avatar

Annemarie

Germany

Ranking: 8/10

Have rented in Germany by a specialist tourist bureau. It was a roundabout effort with flights, hotels.

Reviewed about 11 years ago

plumbaum's avatar

plumbaum

Germany

Ranking: 8/10

Introduction superficial, on-road service excellent.

Reviewed about 11 years ago

Bernd's avatar

Bernd

Germany

Ranking: 7/10

Interior could be improved in terms of handling (setup the bed), tyres seem to be not European standard (profile).

Reviewed about 11 years ago

groenewold's avatar

groenewold

Netherlands

Ranking: 7/10

Good campervan.

Reviewed about 11 years ago

Liane's avatar

Liane

Australia

Ranking: 10/10

Great campervan with everything we need.

Reviewed about 11 years ago

Keith's avatar

Keith

United Kingdom

Ranking: 9/10

Very nice new van, contents all as advertised. Had contact with staff at Auckland, Wellington and Picton all were very helpful and considerate. Value for money rental. Having a number of depots is a big bonus.

Reviewed about 11 years ago

Bernd's avatar

Bernd

Germany

Ranking: 8/10

We just can recommend this company. The equipment onboard was very good. Our car was an Mercedes Sprinter 2007. It was a godd choice!

Reviewed about 11 years ago

David's avatar

David

Ireland

Ranking: 8/10

Good website. Base at Picton was convenient for us. Pickup as arranged from ferry. Courteous staff. Campervan in very good condition.

Reviewed about 11 years ago

Marc's avatar

Marc

Netherlands

Ranking: 8/10

Nice campervan - but could be better. Motor makes alot of noise.

Reviewed about 11 years ago

Kaminsky's avatar

Kaminsky

Germany

Ranking: 9/10

Campervan in good condition.

Reviewed about 11 years ago

olland's avatar

olland

Netherlands

Ranking: 8/10

Campervan is going O.K up until now.

Reviewed about 11 years ago

Terry's avatar

Terry

Australia

Ranking: 9/10

Staff friendly and helpful. There's alot to take in and not much time. Contracts and vehicle inspection a little rushed.

Reviewed over 11 years ago

Chris's avatar

Chris

Netherlands

Ranking: 7/10

Nice campervan, it does the trick. Easily things fall down, it's not really stable. Quite uncomfortable to sit in the back when driving as it moves heaps.

Reviewed almost 12 years ago

Hoetnagels's avatar

Hoetnagels

Netherlands

Ranking: 8/10

We booked last minute, so I could not choose the van I wanted. The suspension of the mitsubishi is not so good. Hired in Auckland - very kindly.

Reviewed almost 12 years ago

Kenneth and Mette's avatar

Kenneth and Mette

Denmark

Ranking: 8/10

Some things break down but it's not a big problem as the company fixes it.

Reviewed about 12 years ago

Myrtille de Vries's avatar

Myrtille de Vries

Netherlands

Ranking: 6/10

Quite a disappointment. Things keep breaking down all the time.

Reviewed about 12 years ago

struck's avatar

struck

Germany

Ranking: 10/10

Clean. Booked via internet. Chosen because they have a Picton office.

Reviewed about 12 years ago

Karla's avatar

Karla

Germany

Ranking: 4/10

Van dirty and equipment not good.

Reviewed over 12 years ago and experienced in March 2007

Andy's avatar

Andy

England

Ranking: 9/10

Service and Van really good.

Reviewed over 12 years ago and experienced in February 2007

Tom's avatar

Tom

United States

Ranking: 8/10

Cheaper than Maui.

Reviewed over 12 years ago and experienced in February 2007

Alexandra's avatar

Alexandra

Germany

Ranking: 5/10

Lost a box of beer as the hatch kept opening. Don't book through an agent. Insurance not included.

Reviewed over 12 years ago and experienced in February 2007

Stefan's avatar

Stefan

Netherlands

Ranking: 6/10

Needs a bit of servicing.

Reviewed over 12 years ago and experienced in February 2007