Omega Rental Cars

Reviews

Featured review

Omega Rental Cars has selected this customer review to be pinned to the top of this page.

This review was selected by Angela of Omega Rental Cars on Thu 18 Sep, 2014.

Nathan's avatar

Nathan

New Zealand

Ranking: 10/10

Weekend down in Wellington. Within five minutes of entering the baggage area at the airport, we were picked up by a friendly member of their staff and taken back to their home base. They were very quick and very clear about everything. No issues, great little car. Would recommend and will use again in the future. Cheers Guys.

Reviewed over 5 years ago

Omega Rental Cars responds:

Thanks Nathan, Great to hear that your pick up was efficient and friendly and that everything worked well for you. Appreciate the recommendation and look forward to seeing you again when you next need a car. All the Best, Angela

Roman Mariana's avatar

Roman Mariana

Ranking: 10/10

They are excelent!! The best experience.We are argentinian and we felt like in home! Thank you!

Reviewed about 17 hours ago

Deb's avatar

Deb

Ranking: 9/10

Pick up the car from Auckland airport after hours. All dealings were completed via email in a prompt manner. All the information I needed regarding the after hours pick up was provided in the emails. Easy pickup, easy drop off and very clear instructions. This is the third time we have used this company in New Zealand for our North Island travelling. No problems, very helpful staff and great prices.

Reviewed 15 days ago

Michael Bouman's avatar

Michael Bouman

Ranking: 10/10

Hi there. I rang omega rentals to book a car from wellington to auckland and they immediately offered us a car that they needed up in auckland so we got the car for one dollar plus insurance! Unbeleivable! I even had a free ride to the airport.

Reviewed 15 days ago

Viv  Trounson's avatar

Viv Trounson

New Zealand

Ranking: 9/10

Hired Nissan Tiida from Wellington airport branch. No hassles with paper work on collection or return and car was clean and tidy and very good value at price. Stall polite and helpful. Only thing preventing 10 star rating was what I felt was an overly long wait for collection from airport after being told some-one would arrive shortly.

Reviewed 16 days ago

Cornelia's avatar

Cornelia

Ranking: 9/10

Great service in Picton and Christchurch. All went as promised. Ride back to hotel from Christchurch Airport. Easy to deal with and very friendly staff. Very reasonable rates.

Reviewed 18 days ago

Jo's avatar

Jo

Ranking: 10/10

Our flight was delayed from Sydney. I have no means of communications apart from email. So I've sent them an email to inform that our flight is delayed. Didn't expect a prompt reply. Then when we arrived at Queenstown we only had to wait for a few mins to be picked up by their shuttle and drove approx 5mins to their office. The staffs were very friendly and explained in details the legal documents for renting the vehicle. We were even got an extension to return the car. So basically, everything went smooth from pick up and return of the vehicle. Thank you Omega Rental Cars 5 Stars from us.

Reviewed 19 days ago

Erwin's avatar

Erwin

Ranking: 10/10

We rented one of the many silver Toyota’s around in NZ. From the start when we booked online last year everybody was very helpful and pick up at ChCh airport was smooth as..
Transfer to Omega fine to, and collection of the tidy car swift, and staff were great,
One month later now after 3500 trouble free happy km’s we dropped the car off at Beach rd in Auckland. Again helpful and sorted in no time.
All in all this part of the holiday has been great fun an Omega certainly played part in that . Thanks to you all, we’ll certainly be recommending you to everyone!

Cheers,
Erwin & Liesbeth
(Netherlands)

Reviewed 23 days ago

Nicole Brown's avatar

Nicole Brown

Australia

Ranking: 9/10

We hired a Toyota RAV 4 for 3 weeks in late Dec to mid Jan from Omega and everything went as smoothly as possible. We chose Omega because of the extremely competitive price. After driving the SUV over 4,000 km and having the choice to pick up the car in Christchurch and return it in Auckland, we can say the price for such a late model vehicle was excellent value. We picked the car up out of hours, and the instructions were very easy to follow. The only reason I have given 9 instead 10 as a rating, is that the exterior of the car was not completely clean. We think this may have been due to the car being caught up in the West Coast land slides etc a few weeks prior, so it is understandable, and we are grateful there was a vehicle available. The interior was spotless, and the team at Omega Auckland were very efficient and helpful when we returned the car. We would definitely recommend Omega, and will be using them again.

Reviewed 29 days ago

Barry Meredith's avatar

Barry Meredith

Australia

Ranking: 10/10

Rented a 2 year old Toyota Corolla for 4 weeks from Omega Auckland Airport.Bit battle scarred but great on fuel ,nice to drive..Had a problem early on Xmas eve with deflating damaged tyre (,not my fault) Replaced with no problems.Had to take back two days early due to flight change to Australia.Refunded the two days to my surprise.Great no bull service.Easy pick up and drop off .Just a warning if filling up with fuel when dropping back at A Airport ,nearby Waitomo service station self serve is a nightmare to work out how to use.Shell in airport precinct much more expensive

Reviewed about 1 month ago

Meyer/Novotny's avatar

Meyer/Novotny

Ranking: 10/10

Very good to us with our long term rentals. Would recommend. If any fault could do with being open until 7pm especially in winter months

Reviewed about 1 month ago and experienced in October 2019

Jamie's avatar

Jamie

Ranking: 9/10

Very easy experience picking up car. It was modern and upgraded from what was booked. Drop off was just as easy. Staff polite and helpful. My new regular rental car contact.

Reviewed about 1 month ago

Caroline Taimalietane's avatar

Caroline Taimalietane

New Zealand

Ranking: 10/10

From picking up our car in Christchurch to dropping it off in Nelson was so easy, stress free from beginning to end. The customer service at both points in our Travel was very well accommodating and even when we had a little problem, putting us through to the Mechanic was stress free and problem fixed straight away. Picked up our car with no hassles and very informative of when and where to drop off the car. The car itself, was so roomy and so reliable. Dropping off the car in Nelson was easy and the lady was so nice and we didn't have to wait long to get dropped off at both airports. Thank you thank you for making our trip memorable, would definately use your services and recommend Omega Rentals, Travel far in an Omega Rental Car.

Reviewed about 1 month ago

Fiona Hippolite's avatar

Fiona Hippolite

Ranking: 10/10

At short notice, I was able to organise a cheaper fuel-efficient run around for 4 days before Christmas. There was nothing wrong with the car. We were picked up by a shuttle at the airport downstairs by the luggage pick up cafe. They were quick to check the car when we returned it too.

Reviewed about 1 month ago

Mike Kelly's avatar

Mike Kelly

Ranking: 10/10

Great service real value for money, car in excellent condition.
Recently rented a car from Omega over the internet from the UK with pick up from Auckland Airport. Although pick up drop off were out out of hours they provided clear information and as booking and all paperwork done over the internet there was no hassle once we arrived.
I would 100% recommend others to use this Company

Reviewed about 1 month ago

Bob James's avatar

Bob James

Ranking: 10/10

Collecting a rental car from Omega at Auckland Airport was a breeze. Arriving an hour early, the receptionist was very polite, friendly and helpful. The late model Toyota Corolla was in immaculate condition and a pleasure to drive. Returning the vehicle was just as quick and efficient. Based on my experience I would have no hesitation in recommending Omega for your rental vehicle needs.

Reviewed 2 months ago

Ridge's avatar

Ridge

Ranking: 10/10

Pick up and drop off at Queenstiown airport is so easy. Excellent staff. So willing to please and good sense of humor. Car was ready and they were so helpful when I wanted to extend it a few days - they checked if it was available and at the same special rate I got! Pleasantly surprised at the daily deal special - a really good car. I shopped around for best prices and this time Omega offered it when I needed the rental.
My girlfriend recommended them - it’s her first choice when traveling in NZ. I would totally use them again.

Reviewed 2 months ago

Bruce's avatar

Bruce

Ranking: 10/10

We rented a mid size SUV to travel the north island of NZ mid November. Dealing with Omega was easy. Picked us up (4 of us plus luggage) at our hotel, took us to the rental office and after filling out a quick bit of paperwork were shown to the car. A near new Toyota Rav 4 AWD. Clean, included sat nav, sunroof, luxury seating. Cost for the 14 day rental was brilliant. No issues at all dropping the car back. Highly recommended.

Reviewed 2 months ago

Martin's avatar

Martin

Ranking: 8/10

Hired a car for 5 weeks from Omega, was very pleased about it. Car was fine and was the exact model as described. No hidden costs, price was ok, good and fast service, shuttle from and to the airport. Would go there again and can recommend it.

Reviewed 3 months ago

J S's avatar

J S

Ranking: 9/10

Omega always provides great service. This time they get 9 only because the Nissan Tiida I hired did not have a child seat anchor. But the team at Auckland city did an great job they helped me to anchor the child seat to the car seat itself.

Reviewed 3 months ago

Joy  Paxton's avatar

Joy Paxton

New Zealand

Ranking: 10/10

great value ; quick easy service ; service with a smile; highly recommend on service and cost; top Toyota!

Reviewed 3 months ago

Ian's avatar

Ian

Ranking: 10/10

Have used Omega several times over the last 17 years, always been very accommodating, easy to deal with and professional. The ‘deal’ cars are a little older but great value and always reliable. Last trip I called up to change my booking and drop the car at Picton, spoke to Ava / Eva at the call centre in Aukland who couldn’t have been more helpful, needless to say dropping the car in Picton wasn’t a problem. Would highly recommend this company for affordable car hire in NZ.

Reviewed 3 months ago

Ian's avatar

Ian

Ranking: 10/10

We picked up the car after- hours at Auckland airport. The instructions assets simple and they worked. The Making the booking was simple and done purely by internet. The company took care of the inter island booking. The car was clean. The only defect was that one of the hub caps had been distorted and was tied on. The tie needed replacing agree two weeks. Easily done. The instructions for return three weeks later at Christchurch airport were again simple and worked. Altogether a god experience.

Reviewed 3 months ago

Wendy Prattley's avatar

Wendy Prattley

Ranking: 10/10

We were picked up at the airport and taken a short ride to the company's yard to pick up our car. Very good service. The car was modern, clean, comfortable and well maintained. Would definitely use Omega again

Reviewed 3 months ago

MERCEDES martin's avatar

MERCEDES martin

Ranking: 10/10

Excellente expérience avec OMEGA RENTALS. Tarifs abordables et facilités pour one way rentals sans extra charge.
Je recommande vivement cette compagnie

Reviewed 3 months ago

Alison's avatar

Alison

Ranking: 10/10

I hired a car at Christchurch airport for just a couple of days. The pickup and drop-off was quick and efficient, the service very good and we had no problems with the car which was very much cheaper than the bigger companies. I would definitely use Omega again.

Reviewed 3 months ago

Jo Nelson's avatar

Jo Nelson

New Zealand

Ranking: 10/10

Thank you Omega, always 100% happy with the vehicle, price and service I receive. Have been using Omega Rentals for over 10 years and have hired vehicles in Auckland, Christchurch & Wellington and I have always been satisfied with the assistance I get. Staff are fantastic, especially in Christchurch. See yous again soon. My favourite car rental company 😁

Reviewed 3 months ago

larry ferguson's avatar

larry ferguson

Canada

Ranking: 10/10

we hired a car from Omega at christchurch airport for a 10 day tour of the south island. check in and checkout was very efficient. staff were friendly and helpful. no issues with the car.. we were well pleased overall.

Reviewed 3 months ago

Jeff's avatar

Jeff

Ranking: 10/10

Pick up was from Chrischurch Airport was quick, friendly and effortless; great communication and instructions on the web site and a great car that served the purpose well. Return was even easier and drop off at the Airport is at the door so in reality, easier than using one of the big name companies. I'll use Omega again without a doubt.

Reviewed 3 months ago

Mr Diego Bertolini's avatar

Mr Diego Bertolini

Ranking: 10/10

Excellent service, people and cars. All was perfect for my roadtrip in NZ and for sure, for the next one, I will hire them again!

Reviewed 3 months ago

Stephen Kolera's avatar

Stephen Kolera

Ranking: 10/10

Awesome, no fuss, low cost car rental company. Hired a Corolla sedan for our 4 week driving holiday of the north and south islands of NZ. Pick up and return of the car was fuss free, they provided us with all the information we needed to drive on NZ roads, the car was well maintained and never missed a beat all at a reasonable price.
Highly recommended.

Reviewed 4 months ago

Irfan Khan's avatar

Irfan Khan

New Zealand

Ranking: 10/10

Great experience, hired a car for 3 days from Queenstown Frankton deport at economical price.
The shuttle service was fast, friendly and efficient. The staff at the office was very cooperative and explained everything clearly.
Rent again for another 2 days when my flight got cancelled and the customer service over the phone was superb, they offered again great car at a low cost.
This is my second awesome experience with Omega Cars and I strongly recommend them. They are truly upfront and honest.

Reviewed 4 months ago

Steve's avatar

Steve

Ranking: 10/10

We were very happy with the excellent customer service (especially the shuttle driver) and the condition and quality of the vehicles we hired on our trip to Christchurch over Labour weekend. We also appreciate the honesty around add-ons, insurance reductions etc. We were travelling with a 2yo and 7mo and usually avoid rentals away from the airport as thins can go pear-shaped quickly if there are delays. However, as we found Omega so good we will make them our first choice next time and would definitely recommend. Cheers

Reviewed 4 months ago

A.Smith's avatar

A.Smith

Ranking: 9/10

I’d given a 9 based on experience from other hiring company’s and simplicity from Omega Rentals this includes booking, vehicle availability, insurance etc all at very good rates everything I’d asked for a family of 4 (booster seat supplied @ no cost) certainly won’t overlook this company in the future, thanks Omega Rentals Nelson.

Reviewed 4 months ago

Christina  BUCKINGHAM 's avatar

Christina BUCKINGHAM

Australia

Ranking: 10/10

Fantastic service great car no problems.
We would highly recommend this company.

Reviewed 4 months ago

wendy's avatar

wendy

Ranking: 10/10

Omega Rental Cars. Auckland Airport.
Great value. Tidy and reliable car. Easy to deal with. Friendly staff. Good pick up and drop off system. Quick processing.

Reviewed 5 months ago

Jonathan Thompson's avatar

Jonathan Thompson

Ranking: 8/10

While looking for a rental car in Queenstown Omega was by far the most affordable. The car we hired was a trusted and reliable Nissan Tiida. Mechanically the car was in top shape with no issues and it drove really well. The service was great. I would have given a 5 star rating but the car smelt really bad (damp wet smell). We only noticed it the next morning. After calling Omega to see if we could possibly swap the car they offered to clean it again. We never had time to wait for the car to be cleaned so we ended up buying 2 air fresheners that made the smell bearable. I would definitely use omega again and hopefully get a better smelling car.

Reviewed 5 months ago

Michelle's avatar

Michelle

Ranking: 9/10

I organised a rental through omega as it was the best deal I could find. Great car. Great service. Highly recommend.

Reviewed 5 months ago

Bryan's avatar

Bryan

Ranking: 10/10

Friendly, helpful, cost effective car rental service

Reviewed 5 months ago

Luke davies's avatar

Luke davies

Ranking: 10/10

A great car rental place! Made our 1st trip around nz amazing! Easy pickup and drop off. And the little corolla had no issues if your looking to hire a car omega is your place!

Reviewed 5 months ago

Desmond's avatar

Desmond

Ranking: 1/10

Worst experience ever. Booked a toyota corolla for 14 days from queenstown with scratches all over the car. Was told that we have snow chain damage, which was not covered under excess damage on the day of return. They charged us 1,500 NZD dollars saying that it's for light damages and will refund us the excess as some paint was chipped off from the fender. Imagine seeing the quotes for respraying the fenders for 900 dollars. Respraying the car doors so that it matches the fender for 600 dollars when there is no damage to the car doors (NOTE THEY SAID THAT THEY WILL ONLY MAKE REPAIRS TO THE DAMAGED AREAS). What a ripped off. I have pictures to support. (Feel free to dispute.)

Do not ever booked them again. Your better elsewhere.

Reviewed 6 months ago

Michelle's avatar

Michelle

Ranking: 10/10

Omega Rental Cars were amazing to deal with. Booked through Webjet a few months before travel and contacted Omega several times for enquiries before we left Australia with no hiccups at all. Easy to pick up from Auckland airport even at 2.30am.
Car was a new 7 seater Toyota Highlander with only 17000 kms on the clock.
Very impressed with them.

Reviewed 6 months ago

Gina Mitchell's avatar

Gina Mitchell

Ranking: 10/10

I got a great deal for the 1dollar a day relocations. I just wasn’t able to pick a car, it was whatever was available. And then extra payment for whatever type of insurance you want to have. With it being winter and so snowy, I went for the gold insurance just to cover everything.

The company was very professional and the car, OMG. I thought I might have a little run around car or a minivan or something for the relocation. Nope. It was a Toyota Highlander with under 20000km on it! Super comfortable, roomy and a brilliant drive.

I booked very last minute. And everything was explained easily and I dropped it off after 3 days at Christchurch Airport just 1km from the international departures. There was a free shuttle to get me to the airport once I had dropped the car back.

Highly recommend :)

Reviewed 6 months ago

Karl-Heinz Peter Beck's avatar

Karl-Heinz Peter Beck

Ranking: 10/10

Auckland City rental team were friendly and helpful.Car was clean and tidy, modern car with 50.000 km. Good rates.

Reviewed 6 months ago

Vic N's avatar

Vic N

Ranking: 9/10

Easy to book, took is from the airport to the car and then back to airport when we dropped car off. Lovely to deal with and promptly answered any queries.

Reviewed 6 months ago

Akil's avatar

Akil

Ranking: 10/10

Yet another example of a good Kiwi service. Hired the car in Nelson for 3 days and it was everything I expected. Bluetooth audio was a bonus so I could plug my phone and listen away. Was a bit surprised to learn they weren't at the airport and had a shuttle service. Thankfully it wasn't more than a couple of minutes away. So nothing lost :)

Reviewed 6 months ago

HJ's avatar

HJ

Ranking: 2/10

Despite getting a Zero $ excess there are a few things that are not covered under the insurance. Hence despite the cheaper cost, hiring through this company may end up charging you more. I wouldn’t hire from here again.

Reviewed 6 months ago

Phill Clarke's avatar

Phill Clarke

Australia

Ranking: 10/10

Car was clean, modern and efficient. The service was fast and the price was great. Thanks

Reviewed 6 months ago

Gavin Ball's avatar

Gavin Ball

Ranking: 8/10

Hired a mazda from omega rental cars for 2 days in Wellington. Most helpful and friendly service, picking me up at my accommodation and dropping me off. It was a good tidy car that served my purposes very well.

Reviewed 6 months ago

Odette Coulter's avatar

Odette Coulter

New Zealand

Ranking: 10/10

Friendly, helpful and accommodating when my flight was delayed 2 hrs due to fog. Picked me up from Akld Airport & delivered me back easily when I returned the car. Mentioned about something that was going on with the car, which they took on board & were going to have it checked out and didn't treat me like I was an idiot who didn't know what I was talking about. Thank you, that made me feel like a person not just a number hiring their car. Happy to use Omega again. Much appreciated experience it was. :)

Reviewed 6 months ago

Juanita Hall's avatar

Juanita Hall

New Zealand

Ranking: 10/10

Highly recommend Omega Rentals, great Customer Service from pick-up to drop off, good competitive rates, had extended rental twice and no problems, great car to drive, clean & tidy...will return for future hire - thank you Omega

Reviewed 6 months ago

AnnieW's avatar

AnnieW

Ranking: 9/10

Auckland Rental team were awesome, professional and friendly. The vehicle was clean and tidy, in great condition with the snow chains included as requested. I would heartily recommend to anyone and will definitely head to Omega Rentals every time I come home.

Reviewed 6 months ago

Christoph's avatar

Christoph

Ranking: 10/10

We hired a car in Picton bat Omega car rentals and returned it at Queenstown. Nice People there, everything went easy. They didn`t even complain when we arrived to return the car twenty minutes before office was opened and organised a quick shuttle to the airport.

Reviewed 6 months ago

Pete  H's avatar

Pete H

New Zealand

Ranking: 9/10

Great service, great car, good price
👍

Reviewed 7 months ago

Brian's avatar

Brian

Ranking: 9/10

Auckland airport rental. Excellent service. I will be using their service again for sure

Reviewed 7 months ago

Marie's avatar

Marie

Ranking: 10/10

Great price, good service, quick pick up. Always use when i'm in NZ.

Reviewed 7 months ago

Rosemary's avatar

Rosemary

Ranking: 9/10

Very good price, reliable vehicles, provided the car I booked. Picking up the car was easy and efficient, as was the shuttle service to and from the airport. The first car we rented in Auckland was quite new. The second rental in Christchurch was a little more worn but ran very well. I would recommend using this company .

Reviewed 7 months ago

Lee Boyett's avatar

Lee Boyett

Ranking: 10/10

Embarked from the ferry at Picton on July 11th. Picked up by Omega staff and on reaching the office, (5 minutes), we were sorted with our rental vehicle in about 10 minutes and we were on our way. Omega men are really friendly and helpful and they certainly came across as 'up front and honest' to us. Our return a week later was just as straightforward and friendly as the pick-up.

Loved the car. You can't beat a Toyota!

We highly recommend Omega. We be back there next time we travel in NZ.

Reviewed 7 months ago

Mike Donne's avatar

Mike Donne

Ranking: 10/10

During a trip to Wellington recently, we used Omega car rentals. They provided an excellent service.
The staff were friendly and helpful.
The response time on pickup was excellent.
The vehicle was in great condition, and included free hireage and fitting of car seats (other companies were trying to charge up to $45 per seat for 4 days hire).
The returning of the vehicle and the airport drop off went very smoothly.
Thanks Omega.

Reviewed 7 months ago

Nickolai Titov's avatar

Nickolai Titov

Australia

Ranking: 10/10

Excellent service from professional, friendly and efficient staff. We hired a SUV from the Christchurch branch of Omega for a week's vacation around the South Island. Shuttle arrived at the airport without delay, and before we knew it we were happily on the road. Car was a late model with low kms, clean, and as requested we had booster seats for the kids, snow chains, and GPS. Drop off was equally efficient. Only recommendation is that Omega update the GPS maps ... otherwise, all good. Would strongly recommend Omega, and will use them in the future.

Reviewed 7 months ago

Lea's avatar

Lea

Ranking: 10/10

Easy pick up and drop off process, great wee car, couldn’t fault it

Reviewed 7 months ago

Geoff Ball's avatar

Geoff Ball

Ranking: 9/10

Omega rental cars was recommended to me by a friend. The service was fantastic at a very reasonable cost. The vehicle was excellent and the whole experience straight forward and trouble free. I’ll definitely use them again.

Reviewed 7 months ago

Shen's avatar

Shen

Ranking: 5/10

Picked up the car in Wellington, staffs there was nice and friendly. But the dropped off experience in Auckland was not as good. Staff was impatient, even kind of rude. Definitely won’t be the first choice for our next trip.

我們在威靈頓取車,奧克蘭還車。威靈頓的工作人員很熱心,但奧克蘭的員工臉很臭,態度也很差,差不多價位的租車公司其實不少,不一定要選擇這間來找罪受。

Reviewed 8 months ago

Caroline's avatar

Caroline

Ranking: 10/10

This was my first rental car experience which was made so easy from initial contact and signup to collection then shuttle back to the airport. Professional throughout. I highly recommend this company and will be a return customer. 10 stars!

Reviewed 8 months ago

Karllie's avatar

Karllie

Ranking: 10/10

The team at Omega Nelson were fantastic! Really friendly staff who were more than happy to answer questions and accommodate requests. My vehicle was what I expected and in perfect condition on pick up. I would definitely use Omega again :)

Reviewed 8 months ago

Carolyn Edwards's avatar

Carolyn Edwards

Ranking: 10/10

I travel frequently to Christchurch and always use Omega while there. The booking process is seamless, cars clean and reliable, service professional and friendly and prices excellent.

Reviewed 8 months ago

Andrea&Mike T's avatar

Andrea&Mike T

Ranking: 9/10

Very clean, new and comfortable Toyota, perfect car for a short trip over the week-end. Good value for money. Mike and Andrea

Reviewed 9 months ago

Sue Frankland's avatar

Sue Frankland

New Zealand

Ranking: 10/10

Fantastic friendly staff. Quick and efficient. Cars are lovely. Hassle free rentals.

Reviewed 9 months ago

Rob ka's avatar

Rob ka

Ranking: 9/10

Driven 1500 km around south island.good price,top quality car.good insurance deal

Reviewed 9 months ago

Theo Groot's avatar

Theo Groot

Ranking: 10/10

Hired car at Omega Miramar, got picked up from Wellington airport in no to time, paperwork done for car efficient and quick checked car out and done. Brought car back same story, nice and efficient finalising of paperwork and car and brought back to airport, how better can it get.

Reviewed 9 months ago

Jane Moftah's avatar

Jane Moftah

Ranking: 10/10

We arranged car rental online and followed up with confirmation as to the type of vehicle that we would get for our category booked.
The Picton office manager picked us up at the Picton Ferry Terminal along with three other renters and took us all to the office.
All of our bookings were handled efficiently and promptly.
We got the vehicle we had arranged, but then were upgraded which was a lovely bonus as it was a newer car with a GPS.
All in all it was a great booking experience and we would use Omega again. Highly recommend the Picton office for their customer service and efficiency.

Reviewed 9 months ago

Mavis Nielsen-McKay's avatar

Mavis Nielsen-McKay

Ranking: 10/10

Hired a car from Omega in Nelson for 10 days. Cost of hiring was fantastic, very economical for my budget. Staff are courteous and helpful. I would definitely use them again. Thoroughly recommend Omega.

Reviewed 9 months ago

Scott Hamilton's avatar

Scott Hamilton

Ranking: 10/10

Excellent service, loved the vehicle, would definitely use them again.

Reviewed 10 months ago

Mark O Beattie's avatar

Mark O Beattie

Ranking: 9/10

Omega car rentals located near the Christchurch airport has been my go to agency for 5 out of 6 trips to the South Island because I always get a clean, reliable car for a great rate. They are easy to work with and have never let me down.

Reviewed 10 months ago

Joleen's avatar

Joleen

Ranking: 8/10

Great communication and got the vehicle requested at drop off point.
The vehicle was clean and tidy, but needed new wiper blades.
As it was a long weekend and the vehicle was dropped off after hours, I didnt bother getting these changed, but with the wet months coming up it could have been checked before hireage.

Reviewed 10 months ago

Renee's avatar

Renee

Ranking: 10/10

We hired a car from Auckland for 7 days, travelled round the North Island and dropped it back in Wellington. The car was so economical and perfect for our needs. We found Omega car rentals to be really great value for money compared to other companies that we looked at. The staff at the time of pick up were friendly and helpful. Would absolutely hire from Omega car rentals again.

Reviewed 10 months ago

Kirstie Gallant's avatar

Kirstie Gallant

Canada

Ranking: 9/10

We did a one-way rental with Omega (NO extra fees for this which was a big deciding factor for us!) from Picton to Queenstown - the staff at both locations were friendly and made the check-in & drop-off process extremely easy. Our car was new with all the gadgets & great on the highway.

Reviewed 10 months ago

Teri Reddick's avatar

Teri Reddick

United States

Ranking: 10/10

We rented a lower budget car from city centre in Christchurch. Pickup and dropoff were smooth and painless. The car ran well for our 10 day trip. We recommend this company and would use them again.

Reviewed 10 months ago

Wendy Mathews's avatar

Wendy Mathews

Australia

Ranking: 9/10

Efficiency and professional. Customer is made to feel valued.

Reviewed 10 months ago

Emmett Craik's avatar

Emmett Craik

Ranking: 10/10

I hired a car for 23 days, awesome friendly honest service. Highly recommend

Reviewed 10 months ago

Leslee Garrick's avatar

Leslee Garrick

Ranking: 10/10

Wonderful customer service.
Quick pick up to and from the airport.
Clear instructions.
The car was clean and economical.
Would recommend and use them again

Reviewed 10 months ago

Jan's avatar

Jan

Ranking: 10/10

Queenstown to Invercargill, great service, suitable car, no worries

Reviewed 10 months ago

West Coast Mike's avatar

West Coast Mike

Ranking: 10/10

Great service and very good prices from Omega Rental Cars. I would recommend you try them out. You can hire new vehicles or they have cheaper older vehicle options. But dont be too fussy, you cant expect 5 star if you choose from their older range, but it will save you money and the older vehicles are fully inspected by authorities every 6 months (as are the new ones) to ensure your upmost safety.

Reviewed 10 months ago

Kerry's avatar

Kerry

Ranking: 9/10

Picked up in Auckland, dropped off in Wellington. No hassles, no hidden charges. Only issue was we hadn’t prebooked our pickup so had to catch a taxi to the office. Would definitely use this company again.

Reviewed 10 months ago

Dorry Christiansen's avatar

Dorry Christiansen

Australia

Ranking: 9/10

They are a none fuss car rental company. We have used them 3 times now and each time it has been good. The car was all that we needed and went well for us. We would recommend them for people wanting a good reliable car

Reviewed 10 months ago

..'s avatar

..

Ranking: 10/10

Excellent service from friendly and knowledgeable staff. Clean, well presented, economical & reliable vehicle. Can recommend highly and will definitely use Omega again.

Reviewed 10 months ago

N Hassall's avatar

N Hassall

Ranking: 1/10

NoooOmega rentals more like! The worst NZ rental company I have ever had the misfortune to hire a car from - upon arrival at their Queenstown depot, we were given a dirty car (inside and out, blamed on a 'construction site' nearby) that had several faults including a broken key fob (no remote central locking), a faulty passenger door plus a radio / stereo system that didn't work once during our three week hire. We contacted customer services the first night of our hire via email and again on social media and never heard anything back, not even an acknowledgement. We also mentioned this to the rep when we delivered the car back at the end of the trip and he just shrugged his shoulders. Abysmal customer service & car quality compared to other car hire companies we've used in NZ before like Ezi, Apex & Jucy - I would rather stick my head in a bee-hive than ever renting with Omega Car Rentals again.

Reviewed 11 months ago

Pete Devlin  Australia  's avatar

Pete Devlin Australia

Ranking: 10/10

Omega were very easy to deal with, the car was clean and just great for our trip around the North Island. Dropping off car early in the morning at the Park and Ride was no trouble as the shuttle to the airport was right outside. Will use them again....sweet as!

Reviewed 11 months ago

Ashlee's avatar

Ashlee

Ranking: 9/10

I would highly recommend renting your car here. They had a great prices and their customer service was wonderful. Their prices were significantly lower than other companies and they have nice cars.

Reviewed 11 months ago

Lesley's avatar

Lesley

Ranking: 10/10

Picked up the rental car from near the ferry terminal in Picton. Clean, comfortable, no mechanical problems, price was reasonable, staff were polite and friendly, dropped us off at the ferry terminal after we returned the car. It was the easiest car rental process I have ever done. I'll certainly hire a car from Omega next time in NZ. All good.

Reviewed 11 months ago

Rjay's avatar

Rjay

Australia

Ranking: 10/10

Had a Nissan Tida for a month, the car went well, communication was great, and overall couldn't be happier with the service

Reviewed 11 months ago

Tamara Allerhand's avatar

Tamara Allerhand

New Zealand

Ranking: 9/10

We were very pleased to be given a manual car as they are not easy to come by. The service was very good and the staff helpful. Our only problem was when we arrived at Nelson we did not know where the shuttle was but we did have the phone number, and the shuttle waited for us.

Reviewed 11 months ago

Rob Sheahan's avatar

Rob Sheahan

Australia

Ranking: 10/10

I have hired from omega for almost 10 years now
They have always had very punctual polite pick ups from airport and back and extraordinary good value cars

Reviewed 11 months ago

Peter Bailey's avatar

Peter Bailey

Ranking: 10/10

I have just completed a 3 week NZ holiday with an Omega Toyota Camry, driving from Auckland to Wellington via Gisborne and Napier. As always the car performed faultlessly and the service from Omega was 1st class. I first hired a car from Omega in 1995, and on that occasion dealt with Andrew Smith, that being not long after he first opened the company. As a NZ citizen living in Perth WA for over 50 years, I have made regular visits to NZ over the years but since 1995 I have dealt exclusively with Omega and have recommended Omega to anyone I knew who was visiting NZ. I understand Andrew Smith has recently sold his interests in Omega after 25 years. I wish him well for the future and I am sure that Omega will continue to be, ( in my experience and opinion, ) the best Car Rental Company in NZ.

Reviewed 11 months ago

Pratul Chatterjee's avatar

Pratul Chatterjee

Australia

Ranking: 10/10

Probably the best car rental in New Zealand. Reliable clean cars, competitive prices and excellent customer service . I often visit New Zealand with my wife and this is the first time I have tried them, renting for a week with one way drop off. In future I will keep using them now.

Reviewed 11 months ago

Geoff Masters's avatar

Geoff Masters

Australia

Ranking: 10/10

Hired a Mazda Premacy from Queenstown to Christchurch one way. 4 Adults 4 cases. Great service, great car great price. The shuttle driver at the end took us into the terminal to make sure we were checked in OK. FANTASTIC.

Reviewed 11 months ago

DR's avatar

DR

Ranking: 10/10

I chose Omega because their rates were very reasonable. I collected the car from Christchurch Airport and took it back to their Auckland city branch 32 days later. The staff in both branches were very polite and helpful. The car was clean, appeared to be well maintained and performed adequately throughout the rental period. I also appreciated that there were no stickers etc on the car to show that it was a rental car. I would highly recommend Omega and would certainly use them if I visit New Zealand again.

Reviewed 11 months ago

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William Caldwell's avatar

William Caldwell

Ranking: 8/10

We hired this car at Christchurch,and it was clean & tidy, a little bit on the small side for a tall driver, the seat wouldn't go back far enough. The check out was quick, however the staff member was very hard to understand. We dropped the car off & were in the bus on the way to the airport in about 2 minutes, Excellent. We are hiring another car from Omega in August at Auckland so are hoping the service will be as good.

Reviewed 11 months ago

Karen Raymond's avatar

Karen Raymond

United States

Ranking: 10/10

We used Omega car rental for a 6 week trip. We got a late model car with low mileage at a good rate. We had no mechanical issues. Customer service was very good. We would certainly use them again.

Reviewed 11 months ago

Melissa Kowalski's avatar

Melissa Kowalski

Ranking: 10/10

FANTASTIC company to deal with! Efficient, good communication, very friendly via email and face to face. Picked up car from Blenheim Airport with clear instructions and returned to Picton Depot and they drove me down to the ferry. Excellent service! I would highly recommend Omega to anyone!!!
Thankyou!

Reviewed 12 months ago

Mark Tisdel's avatar

Mark Tisdel

Ranking: 9/10

Very good experience. Only reason for not 10 of 10 is that the que has been getting longer, probably due to the high ratings.

Reviewed 12 months ago

Deej's avatar

Deej

Ranking: 10/10

Used Omega car rentals at Nelson airport. A shuttle picked us up to take us to the depot. Everyone was friendly and helpful, from shuttle to depot. One of the most reasonable priced car rental companies with friendly and reliable cars. Would use them again.

Reviewed 12 months ago

Mark Dale's avatar

Mark Dale

Ranking: 10/10

Car was hired in Nelson for 4 days. Picked us up from airport, took us to their office to collect car, filled in some paperwork and off we went.
Returned car to office, took us back to the airport, absolutely no problem.
Have used before and will continue to use in the future.

Reviewed 12 months ago

Tri's avatar

Tri

Ranking: 7/10

Picked up the car at Picton and dropped off at Queenstown. The car was clean and in good condition. No issues during our 7 days trip.

Reviewed 12 months ago

Nigel Harris's avatar

Nigel Harris

Australia

Ranking: 9/10

We recently rented a vehicle from Omega in Queenstown, NZ. The young lady at pickup was very friendly and there was no fuss, while the drop off in Christchurch was quick and efficient. The Toyota Corolla we booked was not the newest vehicle on the road but it was well maintained. It drove very well around tight corners and on wet roads - I was quite impressed. Most importantly, we appreciated the great value that Omega provided when compared with the opposition. I would definitely use Omega again. Highly recommended.

Reviewed 12 months ago

Kerry Bunting's avatar

Kerry Bunting

Ranking: 9/10

I found the staff friendly and helpful; everything was clearly explained. The car was in excellent condition and lovely to drive. Shuttle services from my accommodation to the city office and from the airport depot to the terminal was efficient and timely. I've already booked again for my next trip and anticipate more excellent service.

Reviewed 12 months ago

Sarah's avatar

Sarah

Ranking: 10/10

We rent two cars with Omega Car during our stay in New Zealand (one for 10 days in South Island and another one for 7 days in North island.) The communication was good. it was easy to get and drop off the car even if it was in different places in the country. The workers are very professional, the car was clean and worked properly. We had a great experience with omega car and it was a good value for the price we paid.

Reviewed 12 months ago

Neet's avatar

Neet

Ranking: 10/10

Amazing service booked a car from the airport, free shuttle bus picked us up and we were on the road quickly and had no problems!

Reviewed about 1 year ago

Pavel's avatar

Pavel

Ranking: 10/10

Very good service, had a nice fresh Rav4. Thanks

Reviewed about 1 year ago

Theresa's avatar

Theresa

Ranking: 10/10

We picked up a car from the Nelson Airport. Drove to Kaikoura. Then on to Hanmer Springs, Greymouth, Nelson, then finally finishing off at the Ferry where we dropped off the car. This trip was over 6 days.
Both processes of picking up & dropping off the car was flawless. We loved the car (Rav 4). It was great on petrol. Made the longer drive very comfortable. We would use Omega Rentals again, and also
request the same style of car.

Reviewed about 1 year ago

Alex Villa's avatar

Alex Villa

Ranking: 10/10

Definitely recommend Omega. We rented a car twice for two weeks each time. Great value as Omega website had almost 50% cheaper prices than any car rental comparison service, and the cars were totally decent. Nothing fancy, but they used little gas, worked without problems and served us well. We got especially good service in South Island, specifically Picton and Christchurch (city and airport offices). Friendly, unhurried staff. In Christchurch city, the mechanic took some time to address our concern about a loud noise in the front axles/tires which turned out to be a rock in the brake pad. At the airport, we got a free shuttle to the terminal after returning our car. I was happy to pay these people.

Reviewed about 1 year ago

Michael R. NZ's avatar

Michael R. NZ

Ranking: 10/10

Used Omega Rental a few times already. Always got a good deal and a good car. Easy pickup at the airport and very helpful staff at their location. Will definitely use Omega again! Thanks.

Reviewed about 1 year ago

Egle Petkiene's avatar

Egle Petkiene

Lithuania

Ranking: 10/10

Very good service! Recomend for everyone who wants to travel in New Zealand. Easy to pick, easy to return, car in good condition, we where happy about Omega service. Really good choise

Reviewed about 1 year ago

Don from UK's avatar

Don from UK

Ranking: 10/10

Great service, picked up our RAV4 in Queenstown in the 16/01/19 for return to Picton in 28/01/19 the Spanish young lady who handled our pickup was great and had us on our way in no time. The car was clean and drove really well. Drop off in Picton just as good and the gentleman who dropped us off at the ferry port was efficient and very friendly. Will definitely book with Omega next time, we found them to be as their slogan says ‘upfront and honest’

Reviewed about 1 year ago

Robyn's avatar

Robyn

Ranking: 1/10

The branch at the Queenstown airport that is not even at the airport only in the vicinity was appalling to deal with. The 2 guys that we dealt with were doing their best to sort things out and eventually got it sorted but the girl there was so rude so uninterested in us. While we were trying to communicate with her and tell her our concerns she couldn't even be bothered to have eye contact with us what ever was in the big plastic box she had her head in was far more important to her than trying to help a customer and their concerns. Not a good experience on many levels but thank you to the guy who picked us up from the airport and the one who took us to the airport today. Don't intend use this company again nor recommend them

Reviewed about 1 year ago

Tania Johnston's avatar

Tania Johnston

Ranking: 9/10

My husband and I hired a small car from Omega in Wellington and returned it at Auckland airport 15 days later.
The company was very professional. The car was immaculately clean and in great working order.
We thoroughly enjoyed the use of the car and touring around the spectacularly beautiful North Island of New Zealand.
I would highly recommend this company to anyone hiring a car in New Zealand.

Reviewed about 1 year ago

Jerry Lance Penner's avatar

Jerry Lance Penner

Ranking: 10/10

Found Omega on line in Vancouver, BC, Canada, book my rental from home. They sent paper work and the sent it back and all went smoothly. They were very nice and sent clear instructions on how and where to pick the car up at Picton Ferry terminal.
No hassles when dropping off in Queenstown. Very nice people to deal with. As Omega is a new rental company their office is of site in Queenstown where we dropped the car off. They had a shuttle to drive us back to airport a short 5 minute ride

Car was clean and well maintained drove it for 15 days and worked flawlessly.

I will be renting from them from now on

Reviewed about 1 year ago

Mabel's avatar

Mabel

Ranking: 10/10

Omega rental cars had the most competitive rates. They have a free shuttle that can pick you up and drop you off from the airport and their depot. The car was reliable and nice to drive for day drips to Motueka, Nelson Lakes and Marahau. There is a key drop box if you have a flight that leaves before they're open, in this case we organised a taxi to be ready to pick us up from the depot to the airport. Friendly staff who are nice and easy to deal with. Would highly recommend Omega rental cars.

Reviewed about 1 year ago

julia's avatar

julia

Ranking: 1/10

I rented a Toyota hatchback from Omega in Dec 2018 to Jan 2019. I booked it online (www.omegarentalcars.com), chosen the Gold-Cover and got charged for the pre-booking around $100. So I thought I booked the car and Gold cover insurance.But when I picked up the car at Christchurch airport office, I show the staff(a Chinese guy) the email I received about the booking and pre-charged. He told me that I booked on a wrong website, not their own website (1.the staff at local branch is not honest and also mislead ). So I paid more for the booking, asked me if I want to cancel the online booking and re-do in the store. I said it is fine, I do not want to waste time. Then he asked me if I would like to buy insurance, I thought I already purchased the Gold-cover online, so I did not choose the insurance at the store (2.misleading). He went through my booking and did not tell me the truth. So I paid the left in the store, but did not charge me for the insurance at the store. I thought I booked online, then my insurance will be charged automatically. But the truth is not as I thought.
As I left the store, I checked my credit card, I did not get charged for the insurance, so I give a call to the customer service again, they said if you buy insurance online website then you can claim from the online website(3.the customer service 0800 52 52 10 (NZ) is really useless, misleading me ). It is so confused me what is the difference between online and local branch. This confusion ruins my two days of the whole journey. I worried about if no insurance covered, any windscreen chips or scratch might cause me 2500 excess fees. So when I arrived Queenstown at 4 pm, I googled the omega branch at Queenstown airport, the address is outdated online. (4. outdated info online) So in total, I am very disappointed with omega and I will never come back again and no reference to any friends!

Reviewed about 1 year ago

Jane's avatar

Jane

Ranking: 1/10

Appalling customer service, we were left waiting at Nelson airport for almost an hour with no apology for their mistake (which was that they simply forgot about us). We use rental cars a lot when traveling and would certainly not use them again after receiving such poor customer service.

Reviewed about 1 year ago

Caroline Kyle's avatar

Caroline Kyle

Ranking: 7/10

Easy to deal with communication wide. Excellent pick up and drop off service to and from airport. Average car. Expensive.

Reviewed about 1 year ago

Sonya's avatar

Sonya

Ranking: 4/10

Car was fine. The paperwork request before the actual hiring was an absolute pain. I had 5 requests for the same thing. When I landed late (from my flight from Auckland after phoning to advise) i was told id have to pick the car up the next day. I had already paid a late charge... VERY FRUSTRSTING!!!!! The right arm didn't know what the left arm was doing. I did in fact get the car, late even though I phoned from Christchurch airport when I landed and didnt hear from Omega. I am so thankful to Thrifty Car rental for phoning omega for me. Next time ill use Thrifty!!! Epic fail Omega!!

Reviewed about 1 year ago

Shaughan  Anderson 's avatar

Shaughan Anderson

New Zealand

Ranking: 10/10

Tired n grumpy the reception dealt with our problem skilfully n professionally. The car was fine n the return team excellent.

Reviewed about 1 year ago

David Pinel's avatar

David Pinel

Australia

Ranking: 10/10

Picked up our car in Queenstown from the office centrally located. Quick and easy pick up. The car was a bit old with quite a few scratches and marks, which were identified by the Omega girl and noted on the contract. Mileage was high too, but the car was mechanically sound. We drove this car for approximately 4000 klm around the South Island. It was very reliable. Our contract was for us to drop it back to Auckland. We phone the main office to see if we could change it so as we could drop it off at Picton and get another car at Wellington, which would save us the cost of a car ferry fare. The guy in the main office couldn’t be more helpful. He arranged it all and assured us that everything would run smoothly and it did. The guy at Picton was very friendly and dropped us off at the ferry terminal. We were collected from our hotel after a late night ferry crossing, signed the new contract, collected our new car and all for no price change to our original contract. Again very efficient and friendly experience at this office. Dropped the car off at Auckland City office with a quick and easy check off and we were done.
Thoroughly recommend this company. Prices are great and the service is even better.

Reviewed about 1 year ago

Vineet Sagar's avatar

Vineet Sagar

India

Ranking: 10/10

Brand new SUV, great experience, hassle free service, most competitive price, value for money. 10 day trip, Got car from Auckland Airport and returned at Christchurch. Drove 3000 Kms from Auckland to Queenstown. It couldnt be better.

Reviewed about 1 year ago

Suresh Philip's avatar

Suresh Philip

Ranking: 9/10

We picked up the car from Christchurch (NZ) and we received a car as per our quote. The car was ready when we arrived and the procedures were easy and efficient. No issues during our trip, the drive was good. Dropping off the car, the only concern we had was in the location, as it was further away from the Picton ferry terminal and I had to spend half an hour to figure out where it was. But then the person in charge was very kind to immediately fetch us back to the ferry terminal and collect the car back from us with very minimal fuss. So over all, we are very satisfied with the service.

Reviewed about 1 year ago

John's avatar

John

Ranking: 10/10

Have used this company many times over quite a few years. Wellington, Christchurch, Queenstown and Nelson have all been dealt with and posed no problems. Nelson service is particularly friendly, convenient, and just a pleasure to deal with. Highly recommended.

Reviewed about 1 year ago

Katarzyna Kubacha's avatar

Katarzyna Kubacha

Poland

Ranking: 10/10

I rented 2 cars from them - 1st on the South Island and 2nd on the North Island. Everything was well done, very fast, with any troubles and as it was written in the contract. They brought me with luggages to the ferry terminal in Picton and the second car was waiting for me in Wellington. I got a lift from them to the Auckland Airport after returning the car in their depot. The Omega service was really great.

Reviewed about 1 year ago

Allan Thomas's avatar

Allan Thomas

Ranking: 8/10

I had very good service from Kelvin at Picton office of Omega car rentals for the one day hire of a car at short notice. The car was clean, well maintained and was provided without the surcharge of internationally known competitors. Highly recommended.

Reviewed about 1 year ago

Annette's avatar

Annette

Ranking: 9/10

Great service, easy to deal with, free airport pick up, economical car.

Reviewed about 1 year ago

Eric's avatar

Eric

Ranking: 9/10

Travelled Christchurch to Auckland. Only snag was lack of a booklet for the car; otherwise an excellent older model Nissan, well maintained and a pleasure to drive. Top notch Omega staff at Christchurch and Auckland.

Reviewed about 1 year ago

Shona's avatar

Shona

Ranking: 9/10

Great rental company - would definitely use again!
Really friendly & efficient service at the Wellington depot where we collected the car.
Hired a Toyota Corolla hatch for 2 weeks, and found the price to be very reasonable.

Reviewed about 1 year ago

Michelle Koh's avatar

Michelle Koh

Ranking: 10/10

The team at Omega Car Rental is the most professional guys team that we have ever come across! Prompt, efficient, friendly and adaptable (we made many amendments prior to our trips due to the unavailability of our farmstay in the beginning and the team went the extra mile to assist us all they could), the customer service and assistance extended to us was exceptional. Well done, guys!

Reviewed about 1 year ago

M Sprenger's avatar

M Sprenger

Ranking: 3/10

Nelson

Reviewed about 1 year ago

Jacqui's avatar

Jacqui

Ranking: 10/10

We were very happy with our Omega rental car we hired for a few days from Wellington airport. I actually booked quite late (the night before we arrived) but we received confirmation early the next morning. The car was a Nissan Tiida - comfortable, economical and easy to drive. Much nicer than we expected and for a really good price. We would recommend Omega rentals to anyone and we would definitely use them again in the future.

Reviewed about 1 year ago

Shaversky Igor's avatar

Shaversky Igor

Ranking: 10/10

We rented a car from Picton to Christchurch for our honeymoon trip. Amount of attention to customer was insane. The car was in perfect condition. We received good piece of advice for our South Island trip.
Not only that, but management even agreed to change our car. One hour after we left the rental, I realized that I don’t entirely like to drive a huge 4wd. We came back. And whoOOOAA, they’ve changed our car to premium SUV. “Only because you are on your honeymoon” they've said. I wish we had such warm and welcoming car rentals in Europe.
Thank you, guys.

Reviewed about 1 year ago and experienced in September 2018

Jeroen Struik's avatar

Jeroen Struik

Netherlands

Ranking: 9/10

Very friendly and efficient service. The car (Corolla) was nice also.

Reviewed about 1 year ago

Josiah's avatar

Josiah

Ranking: 9/10

Awesome company! Getting the car in the auckland store did take a while (there were only three staff so I think they were understaffed for the amount of customers at that time).
But when I did go to pick up the booking they were really friendly and very helpful. Explaining all the key points of the contract and pointing out any extra fees that might apply.

The car was very clean when I got it and maintained very well. Dropping off in the wellington shop was super easy! The staff there were also friendly.

I would highly recommend the gold insurance, it is the most expensive but has no premiums which made for a completely relaxing journey (knowing that IF something went wrong that it would all be sorted out).

Thanks for the great experience guys!

Reviewed over 1 year ago

msa34's avatar

msa34

Ranking: 9/10

excellent value and service

Reviewed over 1 year ago

WJHB's avatar

WJHB

Ranking: 10/10

Have used omega several times, in the first place because they rent out Subarus. Everything excellent every time

Reviewed over 1 year ago

Michael Kolonis's avatar

Michael Kolonis

Australia

Ranking: 10/10

We found Omega staff excellent to deal with, the staff are courteous and professional and friendly.
I would highly recommend them to anyone.
The prices are extremely competitive and the car was reliable and comfortable.

Reviewed over 1 year ago

Trevor's avatar

Trevor

Ranking: 9/10

good value for money went out of there way to accommodate my late arrival

Reviewed over 1 year ago

Trish Watton's avatar

Trish Watton

Ranking: 10/10

Absolutely fabulous! the car was awesome and it was such a fantastic car to drive, the staff both at the counter/store and on the fb page were amazing and so very helpful
my one critique would be maybe let people know if there car doesn't have a 'hand brake' was looking for it for a good few minutes before realising its actually a foot peddle hand brake

Reviewed over 1 year ago

Gary Hine's avatar

Gary Hine

Ranking: 9/10

Booked an economy car from Wellington airport at short notice. Friendly, helpful staff and the whole process was quick and efficient. We were collected from, and returned to the airport very promptly, the car was clean and reliable and the costs were low. What more do you want?

Reviewed over 1 year ago

canucktrvlr's avatar

canucktrvlr

Ranking: 10/10

Excellent service from booking through return of two vehicles. I booked Omega because of the price including a one way rental, and that they allowed me to take the car on the ferry. No need to fill up one vehicle, sign it in, haul everything onto and off of the ferry myself and then complete the same paperwork at the other pier. That saved at least an hour of time and hassle early in the morning. Signing out the car in Auckland was a breeze; everything requested in the booking was acknowledged. Return at Queenstown airport equally simple - was in the shuttle to the airport in three minutes. The cars aren't new but worked very well and the agents made sure I knew how to reach them or AA if anything had failed. There was no lecture nor pressure to upgrade insurance, just a confirmation I understood my liability. Omega did review the vehicle with me to identify any major dents or scrapes but again were relaxed about same so I was a lot more comfortable about parking on a street. I wish they were more International. I would rent again from Omega in a flash.

Reviewed over 1 year ago

Jenna's avatar

Jenna

Ranking: 10/10

Easy to book with, absolutely fantastic and prompt communication, car worked great and returned without issue. Will definitely be using again. Their courtesy bus is also great!

Reviewed over 1 year ago

Tania A. 's avatar

Tania A.

Ranking: 10/10

Awesome Omega Rentals Auckland Airport.
Best experience. Went to NZ for a holiday and it was amazing, thanks to Omega for being apart of our holiday.
—People—
If your in need of a rental, please give them a call +64 9 275 3265 best service.

Reviewed over 1 year ago

Philip's avatar

Philip

Ranking: 10/10

After a bad experience with another car rental company, we were quite anxious about renting a car. Moreover, our plane got delayed, so that we would reach Wellington after the closing time of the local Omega branch. But the team at Wellington airport branch went on the extra mile to get things sorted, and I was able to get the rental car without problem. They really made my day!

Reviewed over 1 year ago

Fred's avatar

Fred

Ranking: 9/10

Very happy with the service from Omega in Nelson. Price was excellent, and I encountered good, personable office staff, while the final inspection was swift and painless.

Reviewed over 1 year ago

Nicola's avatar

Nicola

Ranking: 8/10

This is the third time I've used Omega recently (the Thorndon Quay branch in Wellington) and the service is consistently good. I choose an older vehicle but they're always spotlessly clean and are absolutely ideal for my needs. Pick up and drop off is easy.

Reviewed over 1 year ago

Reshmi Sukh's avatar

Reshmi Sukh

Ranking: 10/10

I had great experience with omega rental cars , I asked for white car with baby seat , which thy make sure I had it , and it was a new car and we loved it , thanks omega cars.

Reviewed over 1 year ago

Karl Kuehner's avatar

Karl Kuehner

Ranking: 10/10

Very reliable car and good prices when you compare to the competitors. We completed 3216km over 2 weeks and the car was faultless.

Reviewed over 1 year ago

James Maunder's avatar

James Maunder

Australia

Ranking: 10/10

We got a great 5 year old Corolla from Omega in Picton, drove it around for 2 weeks before leaving it in Christchurch. The car was perfect - clean, reliable, economical (important as petrol was $2.40 a litre) and the right size for NZ roads. The staff at both ends were friendly and helpful. Couldn't ask for anything more.

Reviewed over 1 year ago

Barbara Evans's avatar

Barbara Evans

Ranking: 10/10

Was attending the NZ Tae_kwon_do Nationals in wellington. Ihired my car from Omega, there prices were very reasonable on the winter specials.It was all hassle free,no problems and we got picked up from the airport taken to the Omega where our car was waiting at no cost. Also they upgraded the car to one of there new cars,thankyou for that Omega .It was beautiful to drive, then when we took the car back they then took us back to the airport at no extra cost,so i rate them highly and would recommend and thank you Omega will be back in the future.

Reviewed over 1 year ago

Giulio M's avatar

Giulio M

Ranking: 10/10

Ottima esperienza. Abbiamo preso il luxury suv del 2017 e non ci siamo pentiti. Servizio affidabile, veloce e preciso! Consigliatissimo soprattutto per il prezzo competitivo e per la possibilità di portare la macchina nell'isola del sud

Reviewed over 1 year ago

Gilles & Anne Marie's avatar

Gilles & Anne Marie

Ranking: 10/10

We rented for 25 days of trip in NZ aToyota Corolla with full insurance coverage. Everything was fine from pick up with their shuttle at Auckland Airport to the the car return at Christchurch. Communication was easy, explainattion and even a guide "how to drive safely in NZ" :). Definitively I will recommend.

Reviewed over 1 year ago

Tim de Jong's avatar

Tim de Jong

Ranking: 10/10

Have been renting cars from Omega ex Auckland Airport for some time now, the cars have all been excellent, the service great and prices very reasonable. Highly reccomended.

Reviewed over 1 year ago

Brenda's avatar

Brenda

Ranking: 10/10

I always use omega when i visit nz. Either wellington or akl. They are efficent and friendly. The cost is great. While the cars are budget, they are clean and drive well.

Reviewed over 1 year ago

John McCowan's avatar

John McCowan

Ranking: 10/10

On this particular trip I rented a small car for local travel for a week around Queenstown, then a larger car for a further three weeks around NZ, then a small car for a final three days around Auckland. Almost 8000km in total.
I had used Omega during numerous previous trips to NZ with complete satisfaction and so used them again this time. I’m happy I did so. Airport shuttles were prompt and courteous, office staff were helpful, quick and friendly and the cars were clean, relatively recent models and reliable. Adding to this, the charges were very reasonable. I’ll be using them next time.

Reviewed over 1 year ago

Viv  Trounson's avatar

Viv Trounson

New Zealand

Ranking: 9/10

Collected Mazda 2 from Queenstown Airport and dropped off in Nelson. Queenstown staff very helpful - checked weather and road reports for us. Car was good for price and performed well although it had not been cleaned well before delivery. Nelson staff also very good to deal with, with quick drop off at airport. Overall, very happy.

Reviewed over 1 year ago

syamimi's avatar

syamimi

Ranking: 10/10

The service was great. Car was clean and in a good condition as what being informed in the details of booking. Thank you so much. Friendly staffs. also provide shuttle to send us back to the airport after returning the car. Overall, awesome!

Reviewed over 1 year ago

Omega Rental Cars is open for business… Visit Website …now's your chance to take a closer look.

Gemile's avatar

Gemile

Ranking: 10/10

Everybody were friendly at Omega office. We had a great experience with this rental car
Super!

Reviewed over 1 year ago

Rob Johnson's avatar

Rob Johnson

Australia

Ranking: 10/10

Awesome service good communication friendly staff great car picked up after hours hassle free would recommend highly Thanks

Reviewed over 1 year ago

David's avatar

David

Ranking: 10/10

Beautiful rent experience. No problems with the car. It was very clean when I got it ^^. + Awesome Staff in Queenstown and Picton.

Reviewed over 1 year ago

Phil's avatar

Phil

Ranking: 10/10

I have used Omega a few times now when heading to Christchurch and beyond; they are an excellent company. I have used pretty much all car rental companies in NZ of any repute and find the experience of booking through Omega to be very easy and efficient. I try to use companies that are based off the airport to save the additional fees - Omega are based a couple of minutes from the terminal and the courtesy bus is clean and efficiently managed. I find the pricing very very good too.

Reviewed over 1 year ago

Holly D's avatar

Holly D

Ranking: 10/10

I really cannot fault Omega Rentals. They offered clean quality cars for a great price. They provided clear and easy instructions for pick up and also for our out of hours return requirement. The car seats were also clean and of good quality which was very important to me for our 2 year old twins. As a kiwi living in Oz they will definitely be my go to car rental company in the future. Thank you very much Omega!

Reviewed over 1 year ago

Valmai's avatar

Valmai

Ranking: 10/10

Excellent service. Staff courteous and efficient. Car exactly what I asked for. Clean and tidy. No problems. Hassle free collect and drop off. Would use again.

Reviewed over 1 year ago

Feri's avatar

Feri

Ranking: 10/10

I rented a car on omega because go car rent rejected me and took my money no refund. Because I have green p from Sydney. They referred me to omega. All good, I'm a happy customer. They're honest and upfront. I'll definitely will be back to new Zealand and rent with omega car.
Love

Reviewed over 1 year ago

Rochelle's avatar

Rochelle

Ranking: 10/10

We rented s 4WD in Queenstown. Great car, fast pick up and drop off from airport. Competitive price, would definitely use again!

Reviewed over 1 year ago

Canaris Lim's avatar

Canaris Lim

Ranking: 9/10

Well, as advertised, the car models weren't of the latest ones but the conditions were superb! I rented a car in both Queenstown and Wellington respectively. And I'm glad that the staffs there were really helpful and friendly. Customer services were good!

Reviewed over 1 year ago

Mark Vincent's avatar

Mark Vincent

Ranking: 10/10

Always friendly and courteous. Nothing is ever too much trouble. The shuttle bus was running behind schedule due to traffic congestion so we were taken out to the airport in a rental car to ensure we got there in good time. Ben was a great ambassador for the company and happily chatted to us on the way. We have used Omega on many occasions and simply would not countenance going anywhere else to hire a vehicle when in NZ.

Reviewed over 1 year ago

Edward and Diane 's avatar

Edward and Diane

Ranking: 8/10

We hired a Mazda Demio for two weeks and got a flat tyre on the first day. Had the flat repaired in Rotorua and Omega covered the cost. The car was reliable and economical. We also hired a Toyota Previa van for three days and were very pleased with it and the service provided by Omega. We have hired from this company several times and would highly recommend them to any traveler from overseas or local. Thank you Omega.

Reviewed over 1 year ago

Sue's avatar

Sue

Ranking: 8/10

Very friendly service, efficient sign out and back in of the vehicle, quick pick up from the airport when requested, prompt drop off to the airport.

Reviewed over 1 year ago

vvn's avatar

vvn

Ranking: 10/10

Made my rental experience feel like an absolute piece of cake. Was initially debating between going with a bigger company, or local, and glad I wound up with the latter. No hassle, and we were most appreciative to be driven to the airport after returning our vehicle. Very reasonable prices and easy to communicate. Definitely would consider using them again in the future and recommending to friends!

Reviewed over 1 year ago

Daniel Lim's avatar

Daniel Lim

Singapore

Ranking: 10/10

I selected Omega after research on reviews on the internet and this site. I was not disappointed. After the initial booking, I had several changes to dates as well as pick-up/drop-off points. The email responses were fast, usually within 24 hours. The rental process was simple and fast and we got our car in less than half an hour. We pick up in Christchurch. I selected a SUV-Forrester with auto transmission. We rented for 8 days. I also upgraded the insurance to full coverage. I encourage anyone who is renting a vehicle in NZ to have a comprehensive insurance coverage, as when we were driving a motorhome, a stone flew from no-where and hit the windscreen causing a crack of about 2 inch. The SUV is well maintained that got us all the way to Auckland without any issue. We were almost late in returning to the depot in Auckland and I have to make a call to the office in case we were delayed, being a Saturday. The lady who pick up the phone was assuring that they are still around till 6pm. On dropping off- it was such a breeze and we were transported to the airport in no time. The staff whom we encountered at the offices or by phone, were courteous, patient and friendly. I would certainly recommend Omega.

Reviewed over 1 year ago

Wellington travellers's avatar

Wellington travellers

Ranking: 10/10

Delighted with car and helpful service.
The gentleman who dropped us off at airport was an asset to the company, polite and showed interest in having a chat

Reviewed over 1 year ago

Viksar's avatar

Viksar

Ranking: 9/10

Having rented the car from Omega before, I decided to hire a car for a family weekend outing this time too. Great booking ease, loved the simple checking procedures to pick up the car. We got a Toyota Camry quite old but excellent condition. I would have preferred if the car interior mats were clean but apart from that, all told a wonderful experience,

Reviewed over 1 year ago

Lyn's avatar

Lyn

Ranking: 9/10

Very good service. We made a last minute booking ... picked up a car 30mins after a phone call. Being able to drop the car at the airport out of normal hours made it so easy for us. Thanks, will certainly be a repeat customer.

Reviewed over 1 year ago

Andrew Billing's avatar

Andrew Billing

Ranking: 10/10

Quick easy drop off/pick up from Queenstown airport. Friendly staff. Hired a car for two weeks while on holidays. Not a recent model but well looked after and kept clean. Would use again on our next trip to NZ. No problems with hidden information, everything explained well.

Reviewed over 1 year ago

onewsjuliette92's avatar

onewsjuliette92

Ranking: 10/10

Picked us up at one of the pick up points (Hotel in Akl).
Was really glad we booked with Omega, car was in great condition the whole process was so easy.
We took the full coverage so there were no additional charges.
Just present your credit card for payment and they will take full payment (no bond, no excess).
Dropped off at Auckland Airport branch (we were 30 mins late but it was fine, no additional charges) hand over the key and its done.
There was a shuttle van to take you to the airport. Just let them know if you're in a hurry.

Had an awesome holiday using Omega! Thank youuuu.

Reviewed over 1 year ago

Grant's avatar

Grant

Ranking: 9/10

Choosing a rental car was easy on the web page, and the pick up and drop off at Christchurch airport was quick and efficient. We rented a small car, ideal for our needs for only $20 per day. We will continue to use Omega.

Reviewed over 1 year ago

Keithb's avatar

Keithb

Ranking: 9/10

Fast and efficient service. Pickup and drop off to Queenstown airport within minutes.

Reviewed over 1 year ago

En's avatar

En

Ranking: 10/10

Very smooth transition of registering and returning of the car. We were running late for our flight and returning of the car was fuss free and quick. We bought the most expensive insurance plan as well and definitely had a peace of mind through our south island road trip. It was so fun!

Reviewed over 1 year ago

Dave Watt's avatar

Dave Watt

Ranking: 10/10

We hired a car from Omega for two weeks. We needed a vehicle large enough for 4 adults and a new born baby plus luggage. They gave us a near new Subaru Forester. It was very comfortable for all.
The price was nearly 1/2 the cost of a similar vehicle from Thrifty Car Rentals.
Definitely will hire from Omega again.

Reviewed almost 2 years ago

Donna Flyger's avatar

Donna Flyger

Ranking: 10/10

I have used 5 times in the past 12 months and I refer all my friends travelling to nz to use. The device is great from pick up at the airport to drop off. Out of ours is also easy to use.

Reviewed almost 2 years ago

Victoria B. Keller's avatar

Victoria B. Keller

Ranking: 1/10

Beware, OMEGA charges additional fees to your credit card without authorization after cars are returned. No explanation was provided despite several attempts, despite sending them the scanned contract with the agreed amount. I continue to send them e-mails requesting the money to be returned and I have had to resort to contact my credit card company to as

Details: Rented an OMEGA car from 11th April to 1st May 18. The car was in good conditions and there was no problem at pick up (in Queenstown) and drop off (Auckalnd). Full payment was completed the day car was picked up. After returning the car they sent me an e-mail informing me that they had charged an additional fee as it appeared in their system that I owed them that. I checked my bank account and the hire contract and I did not owe anything so I replied informing them that full payment had already been done and that they should return that extra money that was charged or provide a logical explanation. They replied again the next day without providing an explanation and insisting that the system showed that. Not only that, but on that day they charged another additional fee!!! (in between both, above USD 100) A back and forth of several e-mails of the sort was exchanged, I looped in other company contacts including their quality representative (Belinda Novata), and I have had no resolution. I am really upset about this as the Auckland Office nor quality personnel have returned the money or even explained what happened; just that it showed in the system. I find this outrageous; no difference from stealing money. Please be careful about using this company

Reviewed almost 2 years ago

Omega Rental Cars responds:

Hi Victoria, I understand Belinda has been in touch with you via email, issued a full refund of the additional amount and resolved this issue. I am very sorry that this caused you concern and assure you that this is not our usual level of service. If you do have anything further that you require us to look into please do not hesitate to contact us again, otherwise thank you for bringing this to our attention.

Adrian Livesey's avatar

Adrian Livesey

Australia

Ranking: 10/10

Hired a Toyota Corolla Hatchback (Premium) was a great little car, comfortably stowed two suit cases and two overnight bags in the boot. Service was quick and easy hired for 30 days in Christchurch and 4 Days in Auckland. Great value would not hesitate to use this company again, price could not be beaten would not consider the big guys again.

Reviewed almost 2 years ago

Rob's avatar

Rob

Ranking: 9/10

We were picked up from the Airport and taken to the omega office. The sign in was quick and easy. The car provided was as described and as booked. Was clean and ran well with no issues. Returning to Wellington office also no problems. Staff friendly and helpful, and even gave us a lift back to the city. Rental prices were extremely competitive and excellent value. Overall would highly recommend.

Reviewed almost 2 years ago

Hannah South Australia 's avatar

Hannah South Australia

Ranking: 10/10

Great service and value for money! Very easy to deal with. Provide a free airport shuttle service. Definitely will hire with them again.

Reviewed almost 2 years ago

Justin's avatar

Justin

Ranking: 10/10

Picked up the car (2017 Subaru) from Queenstown, drove around South Island for 19 days, then returned back to Omega, nice and easy!! no troubles!!! I would recommended them as they are friendly and process is simple!

Reviewed almost 2 years ago

Heini's avatar

Heini

Ranking: 10/10

We rented a Toyota Vitz from the economic category for 6 weeks of roadtrip on both islands and we were very happy with our choice. We picked up the car at Christchurch airport and dropped it off at Auckland airport. In both ends the service was quick and friendly and the shuttle service worked great.
We had some major problems with our arrival flights and ended up arriving almost 24h later than planned, which was not a problem at all for our car rental. We could easily communicate by e-mail with the Christchurch office to modify the pickup time and we were even refunded for the evening parking fee that we had organized for our original arrival time. This without asking for a refund I would like to add! :)
We were 2 adults traveling relatively light (2 70litres backpacks) and the Toyota Vitz was spacious enough for us, very handy to park and practical on the small roads. It was clean and fresh at pickup. We had no technical issues.
We had a 10 out of 10 experience with our Omega rental and would definitely recommend this company!

Reviewed almost 2 years ago

DAS's avatar

DAS

Ranking: 9/10

Excellent service. Very helpful with coping with late arrival because of late flight. Will engage their services again.

Reviewed almost 2 years ago

Sally Cole's avatar

Sally Cole

United Kingdom

Ranking: 9/10

Hired a car for a 4 week trip around the South Island and covered over 4000k trouble free and in comfort, despite this being the season where NZ undertake their major road resurfacing. (Toyota Corolla Hatch Premium 1800 Auto ). The service we received at the Picton branch both at pick up and drop off was excellent. We had previously hired a similar car in the North Island from Wellington and again had excellent service. The only advice I would give to others bookers is that the car is comfortable for 4 passengers but as a hatch boot space is limited and will only take 1 large and 1 small suitcase.

Reviewed almost 2 years ago

Mike & Jane's avatar

Mike & Jane

Ranking: 10/10

Right from start to finish Omega Rental Cars Nelson staff and service were great. We were met at the airport and within a few minutes at their depot. Kelvin was extremely helpful and we were away in no time to explore the Nelson/Golden Bay area. All round as far as rental car companies go it is one of the best we have dealt with. WE would highly recommend them.

Reviewed almost 2 years ago

Karen Carcamo's avatar

Karen Carcamo

New Zealand

Ranking: 9/10

The overall experience was great, process quick and easy, plus unbeatable price! The only small downside is the Wellington city branch is a bit out of the city and can only use bus or taxi to get back into town, not really a walkable distance

Reviewed almost 2 years ago

Ken & Jan Findlay 's avatar

Ken & Jan Findlay

Ranking: 9/10

KiaOra,
We had a wonderful experience with Omega Rental Cars. We had some queries to start with over 12 months ago, which were answered precisely and quickly. We were picked up promptly after our call from Airport and the driver was very friendly, full of tips and engaging us in conversation. Picking up the car was easy, no fuss with exceptional friendly and great service, with great wishes for a wonderful holiday in N.Z. We have hired a lot of vehicles over the years but never had that said to us. The car was just what we needed and wanted. An older model but had all mod cons and was automatic, booked a manuel. Had a few bumps on the car, but we went over those with staff before leaving so everyone knew what was what. Just as easy to drop off the car in Auckland City, friendly staff again. Great value for the money.

Reviewed almost 2 years ago and experienced in January 2018

Dianne White's avatar

Dianne White

Ranking: 10/10

I've used Omega at Miramar Wellington for many years, they offer great reliable and reasonably priced vehicles. Prompt pick up and delivery to the airport

Reviewed almost 2 years ago

Bruce's avatar

Bruce

Ranking: 8/10

We have used Omega rentals previously and have another good experience over the past week. The car was clean, drove well and very good value. Service was efficient and friendly at pick up and drop off.

Reviewed almost 2 years ago

Ivan Wong's avatar

Ivan Wong

Ranking: 8/10

Wonderful experience! We rented a MPV (Previa) for our south and north island trips covering a whopping 16 days beginning from Wellington. We thought it will be though to get a vehicle from Wellington as we intend to crossover by ferry. It seem not a popular option with car rental company and tourists due to higher cost. As there are no additional rental charges except for after-office hours collection parking fees, we decided for it due to convenience instead of taking public transport to the ferry terminal with all the luggage in toll. Mike, handled my booking for the initial booking from Picton was kind and helpful to facilitate the necessary changes to effect this. In Auckland, we received a five months old car and was really please with the added comfort it provides.

Reviewed almost 2 years ago

Olivia Nicols's avatar

Olivia Nicols

New Zealand

Ranking: 10/10

We recently hired a car from Christchurch airport for our holiday in Dunedin. Great service and a friendly shuttle driver who picked us up from the airport. We had a Nissan tiida and had no problems at all with the car during our 7 day hire. Omega had great hire rates and we were very happy!

Reviewed almost 2 years ago

Gerard van Daalen's avatar

Gerard van Daalen

Ranking: 10/10

We picked up the car in Christchurch for our 23 day holiday, friendly staff, a car in perfect condition.
After 6 days we had to fly home because the wife had an accident while tramping.
The friendly staff in Christchurch refunded the remaining days of the rental period.
The van driver also helped us out at the airport with getting my wife a wheelchair and took her to the check in counter, while I pushed the trolley with the suitcases.
All in all from Omegas side a great experience!!! We will be back!!

Reviewed almost 2 years ago

Antony. UK's avatar

Antony. UK

Ranking: 10/10

We rented twice in nz and both times we met really pleasant.helpful
people on the desk especially the guy at picton,thought we'd never get away!when we dropped off the cars we were offered lifts to wherever we were going,wouldn't get that kind of
Service in the uk.

Reviewed almost 2 years ago

Essie's avatar

Essie

Ranking: 9/10

Auckland city office - easy going staff - very helpful. Same when we returned car - excellent service. Omega had best prices in town. One point off as car had not been cleaned outside - guessing it was a quick turn around.

Reviewed almost 2 years ago

Imak's avatar

Imak

Ranking: 9/10

Hired a small car, Nissan Tiida, for four weeks and drove to the tip of the North Island and most of the South Island. Picking up the car in Auckland was easy and quick. Staff was friendly. Car was clean and ready to go. Returned the car in Christchurch and again without any problems. Omega staff in Christchurch were super nice and they even drove us back to the city centre. I highly recommend Omega and will use them again but I will hire a better car next time around. Negotiating some of the winding and steep mountain roads will be much more fun with a car that has more than 1.3 l engine! Great experience nonetheless.

Reviewed almost 2 years ago

Romeo's avatar

Romeo

Ranking: 8/10

Trip to Waikato was great using their car and I had no issues at all.

Reviewed almost 2 years ago

Raymond Wong's avatar

Raymond Wong

Ranking: 10/10

I ordered a Hyundai Tuson but received a Toyota RAV4 which is better. The car I received was clean and good to drive. The airport pick up and drop off was quick and efficient. My group of four fits perfectly in the RAV4 and the car is very capable of handling the mountain roads in New Zealand. We picked up the car from Queenstown South Island and dropped off the car in Auckland North Island. The Omega service and process works without a hitch. I would be a repeat customer on my next trip.

Reviewed almost 2 years ago

arlene paul's avatar

arlene paul

Ranking: 10/10

Omega cars nelson.Nothing was too much trouble ,took us back to airport,car went great,would hire again they were great.

Reviewed almost 2 years ago

Michelle Brisco's avatar

Michelle Brisco

Canada

Ranking: 10/10

We rented an older model car for 2 weeks with Omega. We had no issues with the car during the rental period. We picked up and dropped off at Auckland airport. The service was friendly and efficient. Completely hassle free! We would definitely rent from Omega again and would recommend to family and friends.

Reviewed almost 2 years ago

Richard Buchanan's avatar

Richard Buchanan

United Kingdom

Ranking: 10/10

We have rented from Omega on two second occasions and on both have been impressed with the quality of the service and the quality of the cars. They make car rental so easy and hassle free.

Reviewed almost 2 years ago

Kelvin's avatar

Kelvin

Ranking: 10/10

Hired a 2011 Toyota Camry for a week in South Island, quote seemed much lower than other rental agencies we were looking at by nearly $200. Car had a few minor scratches on corners and sides but otherwise seemed in good nick. Had a 2 & 4 year old travelling with us so lots of luggage. Car had excellent boot space, 1 large suitcase plus 2 medium and heaps of room for smaller items. Car drove excellently. Pick up and Drop off was reasonably straight forward. Great experience.

Reviewed almost 2 years ago

Timaruvian's avatar

Timaruvian

Ranking: 9/10

Picking up and returning our 8 seater, 19km new 'people mover' was a fast and easy experience. One star off for the cramped forecourt, but otherwise friendly and fast pick up/drop off and shuttle service to and from the airport. Would definitley rent from again!

Reviewed almost 2 years ago and experienced in January 2018

Ali's avatar

Ali

Ranking: 10/10

This is the best, quickest, most efficient car rental we have had. We used Christchurch airport rentals. We had our car broken into, and glad we had full insurance, also that we could return to the rental company easily. But it ws no problem to them to do the paperwork and give us another car. We would highly recommend them and use them again, thanks!

Reviewed almost 2 years ago

DON JOLLY's avatar

DON JOLLY

New Zealand

Ranking: 10/10

Excellent service from our Nelson airport pick-up to returning the vehicle .... we failed to fill the car with petrol on our late return "no fuss " we have used before and would use again.. Thanks Sue for your excellent service..... Don and Trish

Reviewed almost 2 years ago

Rob Mulder's avatar

Rob Mulder

Ranking: 10/10

Hired a car after browsing the internet prior to holidaying in NZ. Excellent experience. The car performed very well, the pick up and drop off at the airport were great and the price was the best of all. Would definitely use again and highly recommend.

Reviewed almost 2 years ago

Sonny's avatar

Sonny

Ranking: 10/10

All the guys down at the Wellington airport have been fantastic. Always professional, accommodating and pleasant to deal with. Our whole family are regular Wellington visitors and have been renting cars through them for well over 10 years now and have always been looked after and had positive experiences. There cars rental rates are always very good and their cars have always performed so must they must be maintaining their vehicles to a high standard. Big thanks to Paul and the other guys at the office who always look after us. Can highly recommend this company.

Reviewed almost 2 years ago

Dominick's avatar

Dominick

Ranking: 9/10

Good service showed us around car good price compared to others

Reviewed almost 2 years ago

MAN HO CHEUNG's avatar

MAN HO CHEUNG

Ranking: 10/10

Free shuttle from airport to the shop. Friendly staffs. Quality cars.

Reviewed almost 2 years ago

Mike's avatar

Mike

Ranking: 10/10

Great end to end process, friendly staff who are easy to deal with and the car was in great condition.

Reviewed almost 2 years ago

Philippe Isola's avatar

Philippe Isola

Ranking: 9/10

We recently rented a car at Omega rental and they asked us to review them on your web site which is quite normal since we had a look at your reviews before choosing this company.
We were fully satisfied with this car rental company and do not hesitate to recommend it.
Moreover we thank you also for your own website which helped us a lot during our travels in NZ as we rented a camper through your services and were also very satisfied.

Reviewed almost 2 years ago

Liz Graham's avatar

Liz Graham

Ranking: 10/10

It was really easy to use Omega, they picked us up, dropped us off, cute little Mazda, went well, ladies are nice in the office - we will book with them again

Reviewed almost 2 years ago

Damian's avatar

Damian

Ranking: 10/10

One of the better rental car experiences I've had. Everything was clearly explained by friendly staff, no hidden charges, no long waits, very reasonable costs and the car was tidy and as expected. Smooth from start to finish.

Reviewed almost 2 years ago

paul from the UK's avatar

paul from the UK

Ranking: 9/10

All of our expectations were exceeded. We had messed about a bit in the lead up, changing drop off dates etc as our plans changed, but no change was a problem to Omega. Pick up in Wellington was simple. Car was well presented and explained. Only negative was the lack of a luggage cover in the boot (trunk) meaning whatever was in the car when parked was exposed - but this may have been a feature of the car rather than anything missing. Car drove well and was reliable, met our needs. Drop off in Auckland out of hours again was explained well, and simply done.
Simply - an excellent experience at a very reasonable cost". Well done Omega, we will use you again, no doubt.

Reviewed almost 2 years ago

Ian's avatar

Ian

Ranking: 10/10

Great service. Our pick up was out of hours and the car was there for us to pick up. The car was better than I expected and immaculate. I drove it around New Zealand without a hitch so didn't need to contact Omega. The delivery back to Omega was easy - no queue and very pleasant staff. Lift to airport was easy and good. The best thing is there was no sticker in the back window declaring it was a hire car (unlike other rental companies!!).
I based hiring from Omega on the reviews. I was right. Highly recommended.

Reviewed almost 2 years ago

Gin  Maltby's avatar

Gin Maltby

Australia

Ranking: 10/10

The survive is good and the car is good! Hornets!

Reviewed about 2 years ago

Pedlar's avatar

Pedlar

United Kingdom

Ranking: 10/10

Really impressed by the service provided by Omega. A swift and smooth pick-up process in Christchurch by a friendly & efficient team, a good quality car presented in a very clean condition and which served us well over nearly 2000 Km in three weeks, and one of the few companies that didn't mind us taking the car over the Cook Strait ferry. Drop-off at Auckland airport equally swift, friendly and efficient. I will certainly use Omega for my next NZ visit.

Reviewed about 2 years ago

Jane T's avatar

Jane T

United States

Ranking: 9/10

Honest straight forward car rental business. Gave us a great reliable car at a reasonable price. Definitely would use them again!

Reviewed about 2 years ago

frikkie botha's avatar

frikkie botha

South Africa

Ranking: 10/10

Excellent rates, extremely reliable vehicle in very good condition, friendly staff, no 'fuzz' with pick-up or drop off. Pleasant experience overall, will definitely use Omega again.

Reviewed about 2 years ago

Kyle Dirse's avatar

Kyle Dirse

Canada

Ranking: 1/10

Not happy with the cancelation fees and customer service. Made a mistake with my booking and had to cancel shortly after making the booking, find out theres a 20% fee. Not happy about it, but its my fault. Tried calling to cancel my booking, it was after hours so could not get through, so i emailed informing i wanted to cancel. By the time I was emailed back with them confirming the cancellation, it was within the 24 hour pick up time and they tagged on a 40% fee. Not happy with being charged 40% for your slow response time. Ive sent two emails now with no response from customer service. Will not use again, or recommend.

Reviewed about 2 years ago

Kathleen Smith's avatar

Kathleen Smith

United States

Ranking: 9/10

Pick up from Wellington ferry went seamlessly. The car was ready and I was on the road in minutes. Staff were friendly and helpful. A couple of days later I had trouble with the air con. I called the Omega office and drove back to pick up a completely new rental. No problems, no hassle. On returning the car, staff were on the spot checking me in and I was again quickly on my way. Good car, good staff, no worries.

Reviewed about 2 years ago

Alexandre  Sarrat's avatar

Alexandre Sarrat

France

Ranking: 9/10

I rented two cars on both islands and everything was as requested. Easy communication before the trip by emails.
Employees at Auckland airport and Picton offices were very friendly and helpful. Only bad point was the employees at Wellington office that were not helpful at all: we were supposed to take the last shuttle bus to city centre at 4pm, they let it go while we arrived 4.03pm

Reviewed about 2 years ago

gio manassero's avatar

gio manassero

Italy

Ranking: 10/10

Very good, affordable and reliable. Friendly staff

Reviewed about 2 years ago

kazuto adate's avatar

kazuto adate

Brazil

Ranking: 9/10

Great staff and great option. I did rent a 10y/o car twice and the experience was good from the beginning to the end. I'm happy I did choose Omega instead of the other famous rental car companies... It is cheaper, unbranded and in good conditions (I did drive more than 3000km).

Reviewed over 2 years ago

Brian Kerr's avatar

Brian Kerr

Australia

Ranking: 10/10

People and price make Omega come first. We've hired off Omega 4 times so far and planning more. Instant decision for us and will recommend to friends and family for sure. Great service by considerate people!

Reviewed over 2 years ago

Ian Ngan's avatar

Ian Ngan

Australia

Ranking: 10/10

Had a great experience with these guys! Rented a station wagon for a week and the customer service from the start was impeccable. They were kind enough to pick us up from our accomodation in town (Wellington) and take us to the depot which would have been an hours walk for us. The price and car were exactly as described and they were able to answer all questions to a satisfactory level. Upon return of the vehicle they had a free shuttle service to the airport in Wellington as well. A friendly bunch and would definitely rent with these guys again given the competitive prices and great service!

Reviewed over 2 years ago

Darren Hawkins's avatar

Darren Hawkins

New Zealand

Ranking: 10/10

Great company - customer service VERY accommodating and flexible. Pick up from the airport was hassle free. I changed the return date several times - never an issue. Flexible on drop on location and time. Returning the vehicle was so quick and easy - 100% recommend.

Reviewed over 2 years ago

Helen Smith's avatar

Helen Smith

United Kingdom

Ranking: 8/10

Used Omega for our 3 week road trip through North and South Island. Friendly and efficient service. No hassle when we changed the times of our ferry trip and needed to pick up in Picton a few hours earlier, the car was ready for us. Would definitely use again.

Reviewed over 2 years ago

Isabelle Vincent's avatar

Isabelle Vincent

New Zealand

Ranking: 10/10

Omega Car rentals in Queenstown gave our family excellent service from pick up to drop off. Reasonably priced and good car selection. The French staff member (forgot his name) was fantastic and helped us get back to the airport on time even though we were running late. Would rent from them again.

Reviewed over 2 years ago

John Aitchison's avatar

John Aitchison

New Zealand

Ranking: 9/10

This was the third time I have rented a car from Omega. On each occasion I have gone for high mileage vehicles offering the cheapest rates and have not been disappointed. The shuttle service at pick-up has been prompt and the office service fast and efficient. Terms of service are clear.

Reviewed over 2 years ago

pc8800's avatar

pc8800

Ranking: 9/10

Overall a positive experience, no delays in shuttle pickup (Auckland Airport), short queues at car rental.
Car was as promised, late model SUV with a capability of 5+2 seats.
Child seats were requested, they were provided and installed.
No issues with car during rental.
Petrol station (Waitomo, requires PIN enabled credit card) near car depot makes it convenient place to refuel before drop off.
Similar experience with returning vehicle, quick, with minimal delay back to airport.
Second time renting from them, would do so again.

Reviewed over 2 years ago

Sophie  Fynes-Clinton's avatar

Sophie Fynes-Clinton

Australia

Ranking: 2/10

To be honest, we were very unhappy with our rental car through omega rentals. The car that was organised for us, would barely be road worthy, considering the icy, gritty terrain that New Zealand is. I understand that this rental car was a part of a travel package and therefore we were unable to upgrade to a more modern vehicle. However, i feel as though the company should be more catered to clients needs. The "sunny" nissian we were provided with we did not feel comfortable to take up the mountain to access ski fields as it was purely unsafe. I think the company should be more thoughtful towards clients and ONLY provide vehicles that are sturdy in managing the difficult terrain of New Zealand . By the way this was for Queenstown, also no sat Nav was provided

Reviewed over 2 years ago

Kay Stowell's avatar

Kay Stowell

New Zealand

Ranking: 10/10

Booked a special deal car for 11 days. Great price, very economical car on petrol, clean and full when picked up. Service was excellent, friendly and efficient. Couldn't have asked for me. Well done to all the staff at the Auckland Airport Omega Rental depot.

Reviewed over 2 years ago

Kirsteen Exley's avatar

Kirsteen Exley

United Kingdom

Ranking: 9/10

Really friendly and helpful staff. Explained how to use Sat Nav which was quite straight forward ! The car was clean , comfortable and as expected. Will defo use them on my next teip to NZ. Thanks again.

Reviewed over 2 years ago

Frédéric Marrapodi's avatar

Frédéric Marrapodi

France

Ranking: 10/10

Thanks for the car. Cheap price, the car was really clean and the man in the front was really nice.

Reviewed over 2 years ago

Peter McKay's avatar

Peter McKay

New Zealand

Ranking: 9/10

Fantastic service, smooth transition through paperwork. Easy, convenient pick up & drop off.

Reviewed over 2 years ago

hasnina's avatar

hasnina

Malaysia

Ranking: 10/10

No issues, great little car and very clean. Affordable prices.Would recommend and will use again in the future.

Reviewed over 2 years ago

Amber Downie's avatar

Amber Downie

New Zealand

Ranking: 9/10

Late model car with low kms and lovely and clean. I thought the value was good.
The staff were very helpful at both pick up and drop off. My only niggle would be that when we were picked up from Christchurch airport, the driver of the courtesy van to take us the Omega Car Rentals didn't put our suitcases into the vehicle - we had to!
I will definitely use Omega Rental Cars again A+

Reviewed over 2 years ago

Collette Stell's avatar

Collette Stell

Australia

Ranking: 8/10

Experience with Omega was good, vehicle reliable although a bit big for our needs. Quick return of bond paid. Would have liked to be offered assistance in getting back to our hotel after dropping off car

Reviewed over 2 years ago

SA Dodd's avatar

SA Dodd

New Zealand

Ranking: 9/10

Easy, efficient & hassle free. Picked up & dropped off at airport family of 4. No problems with car would do it again through Omega

Reviewed over 2 years ago

Kallan Mrozek's avatar

Kallan Mrozek

United States

Ranking: 8/10

Very good prices and very good service. A lot of their cars are older with high mileage so they can offer better prices. There is a risk travelling in an older car so be aware.

Reviewed almost 3 years ago and experienced in December 2016

Omega Rental Cars responds:

Thanks Kallan, we do have a variety of vehicle categories and do our best to indicate on the website the year as well as the make and model of the car you are likely to receive for the price. Glad you rated our value for money and service highly.

Paul Daquin's avatar

Paul Daquin

Australia

Ranking: 10/10

Thank-you for a great service, good car, and a great price.
Will be back for more.
Paul Daquin

Reviewed almost 3 years ago

Omega Rental Cars responds:

Brilliant, thanks for that!

Philippa Wood's avatar

Philippa Wood

New Zealand

Ranking: 10/10

We have used Omega in Christchurch many times and they are consistently friendly and efficient.

Reviewed almost 3 years ago

Omega Rental Cars responds:

Thanks Philippa, we look forward to seeing you again soon.

Ficus's avatar

Ficus

United States

Ranking: 10/10

My brother and I rented from Omega 3 times over a 3 week trip this April, from the Auckland airport once, and then twice from the Queenstown airport (we switched for a smaller car when we left town for some hikes). We had a fantastic experience each time. In all cases the cars were clean, as described on the rental listing (i.e. model, year, features etc), ran great, and customers service was "upfront and honest" like they advertise (aka it was great). Had no problems returning the cars and the Queenstown location was very helpful in accommodating us with an early morning flight, allowing us to drop it off before they opened to save us the airport dropoff fee. 10/10 would rent from Omega again.

Reviewed almost 3 years ago

Omega Rental Cars responds:

Glad you hear you had such a great trip and we were able to help you out.

Peter Allsop's avatar

Peter Allsop

New Zealand

Ranking: 9/10

Booked on line through a third party but no problems. Fair amount of paperwork on arrival but not unexpected and all handled efficiently.
Good car and straight forward hand back. Would use them again

Reviewed almost 3 years ago

Omega Rental Cars responds:

We look forward to it, many thanks!

Steve Hazebroek's avatar

Steve Hazebroek

Australia

Ranking: 10/10

Hired a car from Omega Christchurch. Shuttle was on time to pick us up at the airport. After 5 minutes in the office we were on our way. The car was immaculately presented and it performed beautifully. 2 weeks later we dropped "Myrtle" off in Auckland. I would recommend Omega over any other hire company.

Reviewed almost 3 years ago

Omega Rental Cars responds:

We appreciate that, thank you!

Candy Tausinga's avatar

Candy Tausinga

Australia

Ranking: 10/10

Could not thank the team a Omega Rental Cars enough . They helped me and my family when we were in a sticky situation and went to all lengths to help us out . We really enjoyed our upgrade too and appreciate what you've done for us and will choose to hire through your company again when we return to NZ . Cars were clean , reliable and inexpensive to hire . Omega were super easy to deal with and would recommend .

Reviewed almost 3 years ago

Omega Rental Cars responds:

You are most welcome! We hope we can be of service to you again in the future.

Michael MacKenzie's avatar

Michael MacKenzie

United States

Ranking: 10/10

Great experience - from US , so was tempted to go with US company - done so with other overseas visits.

Several books on NZ and rental car companies ranked Omega highly. Checked out online and was impressed

Seems reputation is well deserved. From getting the paperwork done in Wellington and explaining what coverage I needed and DIDNT need - saving me some $$$, too picking up the car in Picton after hours- too the great, reliable car I rented - had for 5 weeks and put 6000 + km on - to the return in Queenstown - reasonablly priced -just an all around great experience

Highly recommended

Reviewed almost 3 years ago

Omega Rental Cars responds:

We appreciate your great review and thank you for hiring from us!

Kevyn Leong's avatar

Kevyn Leong

Malaysia

Ranking: 10/10

Rented a Toyota Vitz from Omega for a week and drove around the countryside from Queenstown to Christchurch without a hitch. The cars were neat and tidy and the staff was easy to get in contact with. I would definitely hire from Omega again. Cheers.

Reviewed almost 3 years ago

Omega Rental Cars responds:

Awesome, thanks for the great feedback!

Peter Blackman's avatar

Peter Blackman

New Zealand

Ranking: 10/10

Best response to service customer care price etc in industry.
Why pay more for less ?
OMEGA rules for me .... 10 out of 10 !

Reviewed almost 3 years ago

Omega Rental Cars responds:

That's great to hear thanks! We hope we can be of service to you again in the near future.

Linda's avatar

Linda

Korea, Republic of

Ranking: 10/10

We had a great experience with Omega. The customer service was very helpful, good-natured, & down-to-earth. The induction or 'uplift' process was remarkable, as the agent spent a good bit of time with us, giving a lot of good stern advice and many helpful tips for our specific journey on the South Island (and teaching us proper pronunciation of place names). Though not in mint-condition (which is all for the best), the car handled beautifully and withstood a lot of arduous trekking on narrow or bumpy roads. If/when we return to NZ, we would definitely use Omega again.

Reviewed almost 3 years ago

Omega Rental Cars responds:

Thank you Linda, we hope you do come and visit us again and we can help ensure you have another great holiday!

Rob's avatar

Rob

Australia

Ranking: 8/10

Great car at a great price.

After hours pickup and return was easy.

Reviewed almost 3 years ago

Omega Rental Cars responds:

Excellent, thanks Rob!

Rachel May's avatar

Rachel May

New Zealand

Ranking: 9/10

Very easy experience at Wellington airport.

Cheap, even with zero excess!

Friendly, relaxed staff.

The 9 rating was just because I was a bit confused about responsibility for the tyres.

Reviewed almost 3 years ago

Omega Rental Cars responds:

OK thanks for the feedback, Rachel.

Carol Butcher's avatar

Carol Butcher

Canada

Ranking: 10/10

We rented a Toyota Corolla from Omega for 3 weeks to tour around New Zealand - North and South Islands. From beginning to end we did not have any problems although it took me awhile to find Omega in my search from Canada for a car rental option. It was the best price I found - no hidden costs. The car was a 2013 with 91,000 km but it was in great condition and we were told how to contact AA if any problems - fortunately none. In a way it was more comfortable to drive a car that was a little older with some wear and tear as I wasn't so worried about little "scratches" for example from parking in a parking lot, and believe me, some of the spaces were tight (most notable was the InterIslander ferry).
Pickup was quick, they didn't try to "up sell" us in any way on insurance, etc. Drop-off was also quick - at both ends the service was excellent and professional. I would definitely use Omega again and will recommend them to anyone planning to travel to New Zealand

Reviewed almost 3 years ago

Omega Rental Cars responds:

That is great to hear Carol, we certainly appreciate the recommendation.

Connie Jorgensen's avatar

Connie Jorgensen

United States

Ranking: 10/10

EXCELLENT service. We rented cars in Queenstown and Auckland. At both sites, it was very easy to pick up the car and get going as well as turning it in....no delays! The cars were in good shape. The people at Omega (on the phone and in the office) were extremely helpful, courteous, and responsive. A great company to do business with (and much cheaper than Hertz, Avis, etc)

Reviewed almost 3 years ago

Omega Rental Cars responds:

Thank you Connie, great to hear that our service worked well for you.

sambroaddus@yahoo.com Jensen's avatar

sambroaddus@yahoo.com Jensen

United States

Ranking: 9/10

We are a discerning American couple in our 60s who spent 5 weeks in Nelson, NZ. We rented a 4-door Toyota Corolla sedan from the Omega branch office off-site from the airport on Bolt Road. You will need to take the Omega van from the airport to get to the office with your bags. Check-in was efficient, and review/instruction of the vehicle was done quickly. We had no problems with the vehicle during the 5 weeks; driving it around town and on day trips from Nelson, and one overnight up to Farewell Spit. Our older model sedan certainly showed some wear and tear with both the interior and exterior, but the engine was powerful and handling was just like a newer vehicle. Check out at the end of our stay was beyond simple, as the Omega representative drove us to the airport in the rental vehicle with our bags already stowed in the trunk. We elected to obtain extra damage waiver insurance, and would do it again for piece of mind in case of an accident. Overall, a great rental company, price was better than other companies we compared when making the initial decision about which car rental company to choose. The off-site location is a minor inconvenience. Company representatives were all attentive, time-efficient, and personable.

Reviewed almost 3 years ago

Omega Rental Cars responds:

Great to hear thank you, pleased that we could be of service to you. Please note that our Nelson office has now moved to 102 Quarantine Road, just around the corner!

Sianna Van gils's avatar

Sianna Van gils

New Zealand

Ranking: 10/10

Friendly, well priced and car in good condition. Pick up and drop off at airport quick and friendly. Pleased to support a nz company. Would recommend them for sure

Reviewed almost 3 years ago

Omega Rental Cars responds:

Thanks Sianna! We appreciate your review and hope we can be of service to you again in the future.

Russ H's avatar

Russ H

New Zealand

Ranking: 7/10

Friendly staff, great shuttle service in Christchurch. The car key did fall apart, I felt Omega should have come to me to fix it, rather than ask me to go to a depot which was not convenient at the time, but I glued it together and no further problems..

Reviewed almost 3 years ago

Omega Rental Cars responds:

OK thanks for that Russ, I will pass on your thoughts to our team. Kind Regards Angela

Martina Lughi's avatar

Martina Lughi

Italy

Ranking: 10/10

The best car rental ever! The payment was really easy, the staff super friendly and at our disposal and the car was perfect! Omega rental cars made our holiday one of the best ever :)

Reviewed almost 3 years ago

Omega Rental Cars responds:

Fantastic, so pleased to hear you had such a great holiday! Hopefully you can come back and visit us again some time in the future.

Lindsay F's avatar

Lindsay F

New Zealand

Ranking: 10/10

Excellent experience in every respect. Rented Omega car at Wellington Airport. Prompt pickup, quick check-in, great little car, efficient return process and ride back to airport. Very courteous staff and competitive price. Will definitely be a repeat customer.

Reviewed almost 3 years ago

Omega Rental Cars responds:

Thanks Lindsay! Great to hear and we look forward to being of assistance to you again next time you require a rental car.

Jim Jones's avatar

Jim Jones

United States

Ranking: 10/10

Totally Awesome. Prompt pickup at Auckland airport. No hassle check in/out. Car was clean and priced right. Two weeks later I dropped my rental car off at Wellington airport location. Again, no hassle drop-off. Promptly took me to the airport. Thank you Omega!

Reviewed almost 3 years ago

Omega Rental Cars responds:

You are most welcome Jim! Thanks for choosing to rent from Omega.

Rieke Rakers's avatar

Rieke Rakers

Germany

Ranking: 7/10

Cheap offers because of old cars, everything works really good, but we had a flat tyre which is not covered by insurance so we had to pay for it ourselves.

Reviewed about 3 years ago and experienced in March 2016

Omega Rental Cars responds:

Thanks for the feedback and for hiring from Omega Rental Cars.

Todd Lacy's avatar

Todd Lacy

Australia

Ranking: 10/10

Booking with Omega was a simple process, prices for hiring cars are definitely suitable and the service to and from the airport is quality. If I was to return to NZ for another holiday I would definitely choose Omega.

Reviewed about 3 years ago

Omega Rental Cars responds:

Great to hear Todd, we look forward to being of service to you in the future.

Lucey KK's avatar

Lucey KK

China

Ranking: 10/10

As always great service.

Reviewed about 3 years ago

Omega Rental Cars responds:

Excellent! Thanks for hiring from Omega...

Frank Heald's avatar

Frank Heald

United Kingdom

Ranking: 10/10

Great service, everything as it should be!

Reviewed about 3 years ago

Omega Rental Cars responds:

Perfect, great to hear that Frank!

Robin Openshaw's avatar

Robin Openshaw

Canada

Ranking: 10/10

Great team at Nelson, they make it happen!
Airport pick up, smooth transition with paperwork, out the door happy and on my way.
Competition with a smile😀

Reviewed about 3 years ago

Omega Rental Cars responds:

Perfect, thanks for choosing Omega in Nelson!

Richard LOBB's avatar

Richard LOBB

New Zealand

Ranking: 10/10

I had a completely satisfactory experience with Omega. I booked on-line, but made a mistake with the arrival time. I emailed a change request and got a prompt response, updating my booking. When I arrived at the airport I phoned Omega and the pickup van arrived within 5 minutes to take me to Omega. I was issued my car (a recent model Corolla - one tier up from the cheapest) with minimal kerfuffle. The car was in excellent condition and performed faultlessly throughout the one week hire. On return there was again minimal kerfuffle and the van dropped me back at the airport promptly. Highly recommend.

Reviewed about 3 years ago

Omega Rental Cars responds:

Excellent, thank you for the feedback and recommendation Richard.

Mikchael Francis's avatar

Mikchael Francis

United Kingdom

Ranking: 9/10

Excellent service. Called them at airport after arrival they picked us up very quickly. Less than 10 mins to their car lot. Car was Mazda demio, small car could only get one case in boot. This wasn't really a problem as there was only two of us so one went on back seat. Car was in good condition and drove well. Dropping car off was quick as we took their insurance $15 a day. There was a driver there ready to take us to airport, maybe got there at right time so didn't have to wait. Would use them again.

Reviewed about 3 years ago

Omega Rental Cars responds:

Excellent, thanks for the review and for choosing Omega Rental Cars.

Lindsay's avatar

Lindsay

Australia

Ranking: 10/10

Great service, they drove the car to us on the Picton wharf and then dropped us back at the airport in Nelson. We rented from three separate rental car companies whilst in NZ and the quality of the car, together with the service, from Omega were by far the best - we will definitely use Omega next time.

Reviewed about 3 years ago

Omega Rental Cars responds:

That is great to know, glad we stand out from the rest!

Kathrin J.'s avatar

Kathrin J.

Germany

Ranking: 3/10

We rented a car for south island (4w) and north island (3 w). The experiences couldn´t be more different between the Christchurch and the Auckland based Omega Rental offices! We booked for both islands a economy car, where 2 big suitcases fit in the trunk.
In Christchurch we go a absolutely fine car, old as the description for economy says, but 2 suitcases fit in the trunk, fuel consumption was as described, the tyres were ok, the car was just perfect and exactly what we paird for!
In Auckland we booked the same category, but got a lot smaller car, where we barely could fit 2suitcases in the trunk, fuel consumption was a lot higher and PS were extremly low, so driving up a hill slowed you down to 60km/h although you pressed gas the hardest possible! Furthermore,pressure stated for the 4 tyres were wrong, 1 tyre had only half the pressure, after trying to refill we heared air escaping, so we called Auckland office: they said in a very rude way, your bad luck, deal with it and pay for it, and that it was right at the beginning of our trip and we had a CDW they didn´t give a sh*t about it! And as we asked what the CDW is for, she just laughed, saying our fault we chose to pay for that! Absolutely incredible! The mechanics by the way found a bend in the metal on the inside of tyre, so tyre itself was alright, but the bend metal let the air escape, so we had to pay to get a properly with air filled tyre for 3 weeks. Very horrible exerience! And when we returned the car, another person of this office then accused us of having had an accident or so, because on the one side where some scratches, although these scratches were all already marked in the handing over protocol, but he just said, there are so many written down, so he thinks these ones have to be new.
So all in all, we can definitly recommend the omega rental service in Christchurch, we got exactly what we booked - but hands of Auckland or at least check car size, scratches in every detail, tyre pressure and km!

Reviewed about 3 years ago

Omega Rental Cars responds:

Sorry to hear that your experience of us wasn't as good as it should have been in both locations, I will follow this up with our team to ensure that this is not indicative of our usual service. Kindest Regards Angela

sd.md@bigpond.com Delaney's avatar

sd.md@bigpond.com Delaney

Australia

Ranking: 10/10

We hired from Omega on the North Island with a pick up in Auckland and a drop off in Wellington, then hired from them again in Christchurch on the South Island. Both experiences were great. The cars were neat and tidy and the staff were great to deal with. We also had after hours drop offs and pick ups which worked perfectly. I would definitely hire from Omega again.

Reviewed about 3 years ago

Omega Rental Cars responds:

Perfect, great to hear thank you!

Stephen K's avatar

Stephen K

Australia

Ranking: 9/10

Great deal on a great vehicle. The Previa van we got was very clean with low kilometers. Fantastic vehicle as we had to move 5 cases for 5 adults in a 21 day trip around New Zealand. Car was comfortable with the little luxuries. No problems with car pickup or drop off
Low fee for Aucland pickup and Christchurch drop off.
Will be looking for Omega Car rentals again when we travel there next. As the driver doing most of the kilometers it was a relief to have such a late model car for the price. Great value.

Reviewed about 3 years ago

Omega Rental Cars responds:

Excellent, thanks for the great review Stephen, and we look forward to being of service to you in the future.

Ekaterina Kufarova's avatar

Ekaterina Kufarova

Spain

Ranking: 10/10

Omega was just amazing company, I'm so glad that we chose them. From the begining to the end, the stuff if this company was very helpful and friendly. We picked up our car in Auckland and let it in Cristchurch. The car was new and we didn't have any problem with it during the old trip. Also it was the best price in the market. Thank you very much, you were part of our amazing trip!!!

Reviewed about 3 years ago

Omega Rental Cars responds:

So pleased we could help make your trip amazing! Hopefully you can come back and visit us again some time in the future!

Lloyd Graham's avatar

Lloyd Graham

Australia

Ranking: 9/10

Omega, booked on spec from Australia, turned out to be perfect for what we were looking for. Two of us in a Nissan Tiida, heaps of room for the luggage, economical and plenty of zip. Had it for 2 weeks in North Island, did 2,700km without a hitch and would recommend it to anyone who is budget conscious. The company were easy to deal with courteous, and when we picked up the car in Auckland, just signed and drove out. On returning the car, just drove in, handed over the keys and they dropped us at Wellington airport, 2 minutes away.
We'll be using them again for sure

Reviewed about 3 years ago

Omega Rental Cars responds:

Fabulous, we look forward to seeing you again in the future and thank you for your great review.

Karthick Kumaravel's avatar

Karthick Kumaravel

New Zealand

Ranking: 3/10

We had a bad experience with these guys. We hired from Nelson on Dec 15th and returned it at Queenstown on Dec 25th. Since the company wasn't working on Christmas they had asked us to drop it off in the airport car park and asked us to bear the fare which is fair. Guess what, the Queenstown airport car park charges $7 per day (24 hours) wheres Omega charged us $70. When asked why the exorbitant amount, the reply was that it is 'operational fees'. Now thats a cool way to mint money from hard working people except that it is greedy and not honest, just taking pure advantage of a situation. How does it feel when you return the car on the correct date / location in proper condition and still get ripped off like that ! So people just don't end your trip when their office is closed !

If i thought it was the end of it, it wasn't. There was a further $70 charge on Dec 26th and we were not even asked before the money was debited !. So it is like if they have the customers card details they can keeping taking money without the knowledge. Who knows there may be far bigger scam. Anyways when i asked about the reason for the charge, i was asked to contact the Queenstown branch specially. Well the central office debits the money but i have to talk to a local branch !!! Then they gave me a blatant lie of an explanation that i parked in the wrong car park. I had parked in the Public car park as told and the company claimed i had parked in the JuIcy car park ! So lesson number 2, take photos of ticket and location where you have parked. Then they said i had parked in a prohibited area, the fine for which is $40 and there is an administration fee of $30 for that. Well there was just space and i had parked outside the marked slot. But what else could i do ? Could they not just deduct the $40 fine having already extorted $70. No these blood suckers want to rip off every cent that they can, Shame on you Omega car rentals ! They may be a good business but NO ETHICS whatsoever.

Reviewed about 3 years ago

Omega Rental Cars responds:

Just to update this, we arranged to pay Karthick's parking ticket by way of part reimbursement of the after hours fee and are sorry that this caused Karthick to form a poor opinion of us.

Panida Kanjanauptom's avatar

Panida Kanjanauptom

Australia

Ranking: 8/10

The pick up from Queenstown city was ok but I was unhappy with the manner of the female officer as we felt we was discriminated by her manners. We rent Toyota Corolla care with reasonable price and good condition. I am happy with the service at Christchurch airport including airport transfer. Thanks!

Reviewed about 3 years ago and experienced in January 2016

Omega Rental Cars responds:

Thanks for the feedback, which I have passed on to our team.

Yoke Chow's avatar

Yoke Chow

Singapore

Ranking: 10/10

Good, reliable car. Pick-up & drop-off was a breeze. I am glad I supported a local company. Will definitely recommend your company to anyone visiting NZ!

Reviewed about 3 years ago

Omega Rental Cars responds:

Brilliant, we appreciate it!

Rebecca Pierce's avatar

Rebecca Pierce

United States

Ranking: 7/10

The convenience and customer service on the pick-up in Auckland and the drop-off in Queenstown were awesome. It was so easy. The price was good too. Our complaint is that we had a car with nearly bald tires and horribly out of alignment. So, on wet and windy roads on the South Island we drove slower out of fear of sliding off the road. Besides the bad tires we were happy with the service.

Reviewed about 3 years ago

Omega Rental Cars responds:

Thanks for the feedback Rebecca, I have passed this on to our team.

Alison Conrad's avatar

Alison Conrad

Canada

Ranking: 10/10

Great experience. Omega was able to work around our flight schedule. No issues at all.

Reviewed about 3 years ago

Omega Rental Cars responds:

Excellent, thanks for the feedback and for choosing Omega.

SEE HONG LIM's avatar

SEE HONG LIM

Malaysia

Ranking: 9/10

I booked a premium budget car (Mazda Demio 4 year old car) on 3 Nov 2016 complete with CDW insurance for my North Island travel for 10 days. A minor accident happened on the first day of I collected the car. The company instructed me to continue using the car after I called them about the accident and scratch on the bumper. When I returned the car on the 12th of November, I was instructed to fill up a form and furnished them photos and and a recount of what happened. I was given instructions as to how to collect my next car for my South Island travel after signing some documents.
The next morning, I drove the car to their Wellington office and a nice man, Ian sent me and my wife to the ferry terminal.
We picked up our Mazda Demio ( a bit older car than the last) and drove to Kaikoura on the 13th of Nov. The 7.8 richter scale struck at midnight and we were caught there right in the centre of Kaikoura town. Arrangements were made to evacuate us by Royal NZ helicopters on 16th Nov. We handed the car keys over to the police after calling Omega Christchurch.
On arrival at Christchurch Airport the next morning, Omega people picked us up and drove us to their office where we collected our third Mazda Demio ( even older than the last and the body doesnt look good although the engine was superb. After signing some papers, we were off on our remaining 13 days South Island travel. The car performed amazing well despite its looks. Very fuel efficient.
Returned the car on 29 with no questions asked.
Overall, it had been a good experience renting car with Omega although I felt I should have been given a slightly better car for my South Island trip. The people at Omega has been very courteous and helpful. My advice is to take up CDW insurance cover, you will never know when you need it on the road.

Reviewed about 3 years ago

Omega Rental Cars responds:

Thanks for the feedback, I am sorry to hear that you were caught up in the Kaikoura earthquake and pleased to hear that our team were able to assist you as much as possible and that you still had a good holiday. Kind Regards Angela

Paramis K's avatar

Paramis K

Singapore

Ranking: 10/10

We have no complaints. We were picked up from the airport promtly & the service was excellant. We rented a Toyota Corolla. No issues on the car & service provided, Will definately recommend Omega Car rental for your next trip in NZ.

Reviewed about 3 years ago

Omega Rental Cars responds:

Thanks for the feedback, we appreciate your business and recommendation.

Anne-Maree Pinder's avatar

Anne-Maree Pinder

Australia

Ranking: 10/10

Myself and 3 girlfriends recently hired a car from Omega - RAV 4 for 9 days . The car was fantastic and the service was terrific. Prompt pick up and drop off at the airport with very friendly and helpful staff.

Reviewed about 3 years ago

Omega Rental Cars responds:

Excellent, thanks for that Anne-Maree!

Kev Richardt's avatar

Kev Richardt

Australia

Ranking: 9/10

Rented a Nissan Tiida for 18 days from Omega at Auckland. Pickup at airport was quick, signing up at off site office very helpful and advice on route to get to our Airbnb was great. Drove to Helena Bay in Northland and car performed without a hitch. Model was older but plenty of room and very economical on fuel and the hire rate. Taking it back was easy with a petrol servo just up the road. Had more trouble sorting out prepaid fuel than in checking the car back in. Service at depot was again good and trip back to the airport in heavy traffic was a breeze. Thanks to all Omega staff for making this hire pleasant. Will see us again after checking the rates !

Reviewed about 3 years ago

Lisa Dalton's avatar

Lisa Dalton

Australia

Ranking: 10/10

Bruce and I hired a car from Omega Christchurch. The car was everything we expected when we picked it up. The staff were very friendly and helpful. We dropped the car at Omega Picton who arranged for another car to be at the dock when we arrived by ferry at Wellington. The car was where we were told it was going to be and was the same car as the previous one. After our trip round the North Island we left the car at Auckland and the shuttle bus dropped us at our accommodation. Everyone in the Omega team were all very friendly and welcoming. Thank you very much for helping make our holiday wonderful. We will definatly recommend and use Omega again.

Reviewed over 3 years ago

I LOVE NZ's avatar

I LOVE NZ

Ranking: 10/10

Excellent service all round from start to finish.

Reviewed over 3 years ago

ekodde's avatar

ekodde

Netherlands

Ranking: 10/10

What a nice experience to hire a car with Omega Rental Cars. In advance I was a bit curious because of the low prices, but the car was very new, clean and nice, the paperwork was done very well and return was also good. I would definitly recommend them to others.

Reviewed over 3 years ago

Sue Gordon's avatar

Sue Gordon

Australia

Ranking: 10/10

It was a great experience from beginning to end. I called, as instructed, before boarding the ferry from Wellington to Picton, and we were met at Picton dock by a friendly and helpful Omega staff member and taken to to our car. The paperwork was managed cheerfully and efficiently and we were quickly on our way. We hired the late model car for two weeks and it never missed a beat and was clean and comfortable. On return to Picton, we were driven,in the hire car, by another friendly staf member, to meet the ferry. This is the fourth time we have hired a car in New Zealand but our first time with Omega. We will definitely be usung Omega again as it was the best of our hire car experiences in terms of cost, vehicle and service.

Reviewed over 3 years ago

Theodora Hemalata's avatar

Theodora Hemalata

Malaysia

Ranking: 9/10

Great service pick up shuttle and return to airport. well maintained car, i rented a corolla hatchback, only wished it had bluetooth player. Was late a few minutes returning the car in auckland city as i was unable to key in the address in GPS. GPS stated no. 75 Beach street does not exist and automatically chose 77 instead and i ended up 11km away at some beachside residential area. Called up Omega and asked for a landmark and again unable to find it on gps. Finally managed to get direction by searching Omega rental under POI(point of interest) in the gps. (After multiple failed attempts of keying in address, searching the 'landmarks') Reached at 5pm on the dot and office was closed. I suggest perhaps Omega can save their office addresses in gps and inform customers about it during car pick up. For foreigners like me it wd b really helpful rather just telling me that the office is next to *** building or *** shop😑. Other than that everything else was fantastic!

Reviewed over 3 years ago

Madam  Black's avatar

Madam Black

Australia

Ranking: 10/10

This is the second time I have used omega and again it was hassle free. The staff at the airport branch are super helpful and friendly and deliver service with urgency. Fantastic customer service both times I have returned home which is always nice to come home to. Cars on both occasions were great to drive and use. Everything you need to know is written In the T&C's - straightforward. I think I'll just keep using these guys for now. Thanks!

Reviewed over 3 years ago

Omega Rental Cars responds:

Thank you! We are delighted that you have found our service to be just what you need and we look forward to being of service to you again in the future. Kindest Regards, Angela

Blaine's avatar

Blaine

Canada

Ranking: 10/10

Omega is one special car rental company. We had to pick up and drop off after hours on two occasions, and everything went absolutely smoothly. Instructions were clear, concise and accurate, and service at all points in the process was perfect. Very easy arrangements for inter-island rental in New Zealand. Both the rental fees and insurance rates were excellent. Why would anyone think of renting a vehicle from anyone else? Would highly recommend to everyone!

Reviewed over 3 years ago

Omega Rental Cars responds:

Aww, thank you Blaine! We really appreciate it and glad it all went well. Hope to see you again in future.

COLLEEN KINNUMAN's avatar

COLLEEN KINNUMAN

Australia

Ranking: 10/10

Flew into Wellington rang Omega car rentals who are in Miramar, the shuttle was at the airport in minutes, back to the depot, picked up the car easy peasy!!. The car l hired was a little gem (1300cc Mazda Demio),it never missed a beat. I was staying in Palm Nth but drove up to New Plymouth & back, the trip was very comfortable and the car handled the hills really well. Fuel consumption was really economical and cost buggar all to fill up (considering the ridiculous price for fuel in NZ ) This was my 2nd time hiring from Omegs and l will definitely be back again. Thankyou Omega

Reviewed over 3 years ago

Omega Rental Cars responds:

Great to hear that our little Demio was perfect for you, thanks Colleen. We look forward to your next visit.

Kathrin Redl's avatar

Kathrin Redl

Germany

Ranking: 8/10

Really nice guy, gave us the best, truest advice for our holiday. Did not make it so hard - you are on holiday, a good deal.

Reviewed over 3 years ago and experienced in March 2016

Omega Rental Cars responds:

Perfect, thanks Kathrin. It was our pleasure to assist.

Di E's avatar

Di E

New Zealand

Ranking: 8/10

I travel regularly and always hire from Omega rental cars because they are the cheapest cars around but still well-maintained. You won't get the latest model but you will get a reliable car. The staff are ultra friendly and go out of their way to help you. The only snag is that if you arrive out of office hours ( would you ring the day at weekends ) you may have to pay a parking fee to the airport or parking area where they leave the car which can be almost as much as a day's hire but that's not a problem If you collect during the day

Reviewed over 3 years ago

Omega Rental Cars responds:

Thanks Di! Appreciate your review.

Arthur Tymins's avatar

Arthur Tymins

Poland

Ranking: 8/10

Very good service, good price.

Reviewed over 3 years ago and experienced in March 2016

Omega Rental Cars responds:

Excellent, thanks for that Arthur!

John Kennedy's avatar

John Kennedy

New Zealand

Ranking: 10/10

Absolutely brilliant. Booked very late and was flying in and out of Auckland airport a couple of times in the week. They sorted it out effortlessly in one quick call. Then I had some mid-week changes. Once again Omega couldn't have done more to help. Nice car, really affordable and great people. I've used them in the past in other parts of NZ and found the same. Wish they had a depot in Dunedin.

Reviewed over 3 years ago

Omega Rental Cars responds:

Hi, yes sorry we are not in Dunedin, but glad we are able to assist with your Auckland hires!

Sebastian Heinzelmann's avatar

Sebastian Heinzelmann

Germany

Ranking: 10/10

Unbeatable price, got a free lift at the dropoff in Auckland back to the city. Perfect service at the ferry terminal in Picton. Car ready directly at the exit, perfect service in general.

Reviewed over 3 years ago and experienced in March 2016

Omega Rental Cars responds:

Excellent, thanks Sebastian!

Yuki Nonaka's avatar

Yuki Nonaka

Japan

Ranking: 7/10

I rent a car at Omega several times. never trouble. picked up in Christchurch, dropped off in Queenstown this time for family trip. Our toyota got us around everywhere in South Island safely with no hassles.
friendly staff, reasonably priced, nice car.
One thing I was really disappointed was...
when we picked up the car, we left some paper at the front desk. we realized that after we checked in a motel and phoned Omega office.
One old lady answered and said as the office already closed, try to call next morning again. I asked her again because she spoke fast and I'm NOT an English native speaker, didn't get what she said.
She got angry and kept speaking fast or verrry slowly like to speak to children. She got same attitude when I phoned the office to know if my paper was there next day.
When we went to the office to get the paper, she tossed it away. She was so unpleasant.
She needs to learn NZ is beautiful country, its has many tourists throw the year. Not everyone be able to speak english well.
Overall, Omega is good.

Reviewed over 3 years ago and experienced in September 2015

Omega Rental Cars responds:

Thank you for your feedback Yuki, and I am very sorry to hear that your were disappointed with the way you were treated regarding the paperwork you left behind. I am not sure who you spoke to as we don't have an 'old lady' in Queenstown currently and I can't think who would have been working there in September that fitted that description. Hopefully you will return again soon and we can restore your faith in our customer service, which is usually very friendly and helpful. Kind Regards Angela

Jessics Hagan's avatar

Jessics Hagan

Australia

Ranking: 10/10

Excellent, efficient, friendly service, very reasonably priced. Our Forrester got us around the South Island safely with no hassles.

Reviewed over 3 years ago

Omega Rental Cars responds:

Great stuff, thanks for the review and we hope we can be of service to you again sometime soon.

Tyler Worman's avatar

Tyler Worman

United States

Ranking: 10/10

Omega rentals in New Zealand was awesome. I rent cars regularly in the USA from different companies. It's always an extremely painful process that I dread.

I absolutely loved working with Omega. It was a breath of fresh air and I wish others would learn from them. Communication was excellent when planning the trip. Employee's actually seemed to like working for the company and were happy to help. I had 2 Toyota Corollas (one for north island and one for south). The cars were slightly older but ran very well and were well maintained. Clean inside with beat-up exteriors. Checkout and return of the cars was simple and extremely fast. Pickup in Queenstown, return in Picton, pickup another in Wellington Ferry terminal and dropped it in Auckland.

The shuttle service to and from airports and ferry terminals was so easy to use. Everyone was awesome. It made my trip such a pleasant experience.

Reviewed almost 4 years ago

Omega Rental Cars responds:

That is great to hear thanks Tyler, glad you enjoyed working with us and had a great trip! Kind Regards Angela

Brad Guthrie's avatar

Brad Guthrie

New Zealand

Ranking: 10/10

Great experience all around. Great pricing on the website (much lower than other car rental Co.s), very easy to book on the site.
Van was there at the airport for us all.

Then easy to drop off.

Will use again.

Brad

Reviewed almost 4 years ago

Omega Rental Cars responds:

Thanks for the review Brad, pleased to hear everything worked well for you and we look forward to being of service to you again in the future. Kind Regards Angela

Rob Barker's avatar

Rob Barker

Ranking: 10/10

Pick up in Christchurch: Easy; drop off in Auckland: Easy. So simple to deal with. I made changes to the insurance level a few days out of the pick-up and all accommodated with smile and cheer. Will definitely look to use these guys again.

Reviewed almost 4 years ago

Omega Rental Cars responds:

Thanks Rob! We look forward to spreading more smile and cheer next time you require a rental vehicle... All the best, Angela

paul eiding's avatar

paul eiding

United States

Ranking: 10/10

We were visiting Christchurch for Armageddon Expo. Decided to do some driving and needed a rental company. Omega was recommended by the hotel. I called, arranged for a vehicle, walked the few blocks and picked it up. The guys working were great fun. All was prepared when we arrived so we signed the necessaries, and off we went for ten days. Drove to Queenstown, Milford Sound, back to Dunedin, then over to Franz Josef, up to Punakaiki, then thru Arthur's Pass back to Christchurch. Thru wind and rain, the Rav4, was the perfect vehicle for our adventure. Check in at the airport couldn't have been simpler. Perfect on all accounts. Customer service and vehicle performed flawlessly. Much respect. We'll see you again. Kia ora!

Reviewed almost 4 years ago

Omega Rental Cars responds:

Fantastic thanks Paul, we very much look forward to seeing you again on your next visit. Kindest Regards Angela

Bee Manning's avatar

Bee Manning

Australia

Ranking: 10/10

We rent a car from Omega in Wellington monthly. The staff are helpful & friendly. The cars are always very clean and well maintained. The cars aren't super flashy and the rates are good. We will keep hiring from Omega regularly in 2016.

Reviewed almost 4 years ago and experienced in January 2016

Omega Rental Cars responds:

Perfect, we appreciate your business Bee and look forward to seeing you again soon. Kind Regards Angela

David Wright's avatar

David Wright

United Kingdom

Ranking: 9/10

We rented two cars from Omega, one on each island. We had no problem whatsoever. Service on collection and return was speedy and sincere. The cars were a'little' old something Europeans are not use to but the vehicle did what it had to do. Motoring was trouble-free and fuel consumption good. I would certainly return to Omega when returning to New Zealand.

Reviewed almost 4 years ago

Omega Rental Cars responds:

Thanks for that David and we certainly hope we can be of service to you again on your next visit to NZ. Regards Angela

SALEM's avatar

SALEM

Saudi Arabia

Ranking: 10/10

Excellent experience

Reviewed about 4 years ago

Omega Rental Cars responds:

Thanks Salem, all the best Angela

Alison Bisset's avatar

Alison Bisset

United Kingdom

Ranking: 10/10

Used Omega in conjunction with YHA and got a fantastic deal - way better than any other rental company. We had two cars, one for the North Island and one for the South. Both cars were in excellent condition and we had absolutely no problems. The staff were very friendly and super efficient so very little time waiting around both at Auckland and Christchurch. Picking up and dropping off cars was very well explained and super easy so no worries there. All in all we were very impressed with Omega and would not hesitate to recommend them. Definitely 5 stars.

Reviewed about 4 years ago

Omega Rental Cars responds:

Thanks for the great review Alison, we appreciation the recommendation! Kind Regards Angela

Zed's avatar

Zed

Australia

Ranking: 1/10

The car could have killed us. Didn't have anti-lock brakes or they weren't working! What good is a clean car if we had to return it with 2 dead bodies in it? When we did return it after just 7 hours use, we had to pay $15 TO PARK IT because the rude attendant wouldn't accept the car at 6pm. Also, I loved the Japanese ONLY maps on the GPS - NOT! No radio either. They would not give us change from a cash payment so we had to use two credit cards to sort things out and incur an extra bank exchange fee. The petrol tank was only one-third full, shall I go on and on??? DON'T believe their slogan... just don't. This company is dishonest and deceptive so beware. Incredibly awful customer service for this Auckland branch. Beware, your life is everything.

Reviewed about 4 years ago

Silvia Caccavale's avatar

Silvia Caccavale

Italy

Ranking: 10/10

Thanks Omega! We managed to rent two cars during our month around New Zealand (one in the South Island and one in the North Island) saving a lot of money thanks to the great deal with Omega. The value for money was great, we asked for the cheapest car and of course you got a very old one :) but we didn't have any problem! We punctured our tyre and we called the office in Picton and they had been really kind and patient with us. I strongly recommend Omega!

Reviewed about 4 years ago

Omega Rental Cars responds:

Thanks Silvia, great to hear that our team in Picton and around the country looked after you well and you had a great trip in New Zealand.

Bruce Parks's avatar

Bruce Parks

United States

Ranking: 10/10

We picked up a car from Omega's Christchurch city location and were very pleased with the friendly and professional staff, the great price, and the condition of the car. They offered to cover the cost of the ferry price for the car so that the car could be returned to the North Island. We returned the car 5 weeks later at the Auckland airport location. Another happy interaction with great staff. Zero hidden fees. Zero problems with the car during the 6K kms of touring all over the country. We would be happy to go with Omega during our next visit. Highly recommended!

Reviewed about 4 years ago

Omega Rental Cars responds:

Thanks Bruce, we appreciate the great review and look forward to seeing you again on your next visit.

Wing Cheng's avatar

Wing Cheng

Canada

Ranking: 1/10

I have a car booked with the operator at Beach Road in Auckland. The package quoted was $69. When I went to pick up the car, I was given a Nissan Tilda. It is the car for a $49 package according to their website. The woman, Linda, in the office insisted that for one day rental, it will be more expensive than multi days rental. Those price quoted on the website are only for multi days rental packages. This is the only car they can give me for that price. Since we have limited time to travel for a long distance, I did not want to waste time to argue with her or go to another rental company, but to take the car. I would like to suggest all travelers, it is better off to stay away from this type of dishonest operator. There are other honest operators that you can have business with comfortably.

Reviewed over 4 years ago

Omega Rental Cars responds:

Hi Wing, Our staff have given you the best available daily rate for a 1 day hire in our Economy car (Nissan Tiida). The $49 a day rate does not apply to a 1 day hire, I am sorry if there was any confusion regarding this when you phoned to book. You will find that it is usual for all rental car companies to charge more for a 1 day hire than for a longer hire. Kind Regards, Angela.

Michele Cooling's avatar

Michele Cooling

Australia

Ranking: 10/10

We hired a car in Auckland for four days. The staff were very helpful, the car was immaculate and comfortable and I was quite happy with the price charged. I would happily use their services again.

Reviewed over 4 years ago

Omega Rental Cars responds:

Thanks Michele, we appreciate the great review and hope to be of service to you again in the future.

Davin Clark's avatar

Davin Clark

Australia

Ranking: 10/10

Picked up a car from Christchurch which was easy and efficient. It was 9 days in a compact 2 WD Nissan which was fine for getting us to the snow. We had to carry chains and luckily the spring weather was good enough for 2 WD vehicles. On drop off the vehicle was looked over in 3 min and we were quickly on our way with a lift to the airport terminal. I have strong concerns generally with car hire companies but with Omega Christchurch, didn't feel there was any likelihood of being ripped off.

Reviewed over 4 years ago

Omega Rental Cars responds:

Thank Davin, it was our pleasure to be of service to you, we hope you enjoyed your time in the snow!

Popy Barua's avatar

Popy Barua

New Zealand

Ranking: 10/10

Awesome service! Hassle free!

Reviewed over 4 years ago

Omega Rental Cars responds:

Great stuff, thanks for that!

Omega Rental Cars is open for business… Visit Website …now's your chance to take a closer look.

Mary Greenland's avatar

Mary Greenland

Australia

Ranking: 10/10

This company takes all the hassle out of booking a rental car. No hassles booking real easy to do. Picking up and dropping off cars after hour at Wellington International Airport is a breeze.The staff at the Wellington office are always helpful and courteous. Big thumbs up for this company.

Reviewed over 4 years ago and experienced in January 2015

Omega Rental Cars responds:

Thanks Mary, great to hear that our Wellington Airport team are looking after you so well.

Christiane Bruins's avatar

Christiane Bruins

New Zealand

Ranking: 10/10

Fantastic service! Joseph was very helpful and kind. Child seats were included in the price. They even upgraded our car, free of charge, to a better car for the children. Such a great company.

Reviewed over 4 years ago

Omega Rental Cars responds:

Awesome Christiane, great to hear that Joseph in Christchurch ensured you had a great car for your family's journey.

Chris Webber's avatar

Chris Webber

New Zealand

Ranking: 10/10

I have used Omega Rentals a few times now and love visiting the guys at the Miramar (Wellington Airport) one. They are very helpful, understanding and I have had no problems with any of the cars I have hired. Would gladly recommend them to anyone

Reviewed over 4 years ago

Omega Rental Cars responds:

That is great to hear thanks Chris, our Wellington team look forward to seeing you again soon.

Sam Roborgh's avatar

Sam Roborgh

Australia

Ranking: 10/10

Excellent service by Sue at Nelson Bolt Road office near the airport. She was extremely helpful and kind I will refer Omega Nelson to all my friends and hire my next car in NZ with Omega.

Reviewed over 4 years ago

Omega Rental Cars responds:

Thanks for that Sam, great to hear that Sue in Nelson looked after you so well!

Rosie's avatar

Rosie

Ranking: 9/10

Quick email communication initially. Efficient pick up and drop off service from airport. Great family car. Friendly staff all around. A great experience. Thanks

Reviewed over 4 years ago

Omega Rental Cars responds:

Brilliant, thanks for the feedback Rosie.

Alan Jones's avatar

Alan Jones

New Zealand

Ranking: 9/10

Excellent price and service. Car was exactly as booked.

Reviewed over 4 years ago

Omega Rental Cars responds:

Thanks for that Alan!

Mike Malcolm's avatar

Mike Malcolm

New Zealand

Ranking: 8/10

Picked up from queenstown airport by lovely man. Checked out our rental car. It looked good, was clean and was a good car for getting around. In all a good experience with only one bad experience. That was the blonde woman on the omega desk. Unfriendly and unapproachable. Would like to use Omega again but not whilst this woman is our first point of contact.

Reviewed over 4 years ago

Omega Rental Cars responds:

Hi Mike, Thanks for the feedback and I hope that that we can be of service to you again and you find our staff generally to be very helpful and courteous.

Alan's avatar

Alan

New Zealand

Ranking: 5/10

I would like to give Omega a higher rating but cannot do so due to some glaring mistakes from staff, unfriendly customer relations from some staff , we picked up a Subaru from Christchurch Airport, got halfway to Queenstown and found out the car had no current rego tag displayed ( out of date by 3 weeks) , also told unused snowchain fee would be refunded, we had to chase up Omega rental Queenstown for a current tag.

After returning the car and speaking to the rental Manager, we got the snow chain fee refunded as we were told by Omega booking Agent and a apology for the car tag not being renewed and put in the car.

Some staff were pretty rude and lack profesionalism, NO client car should go out without proper checks !.

The issues were later fixed by the Manager without delay, which was greatly appreciated.

Postives

* Great car and recent low k's car
* unlimited mileage
* hassle free return
* Price of car hire

Negatives
* Some obnoxious staff
* Car not checked for out of date tag
* Conflicting information given to clients

conclusion : would I recomend Omega ? probably with some caveat emptor.

Reviewed over 4 years ago

Omega Rental Cars responds:

Thanks for the feedback which we will certainly take on board, please accept our apologies for the negatives you experienced on this occasion.

Gretchen Pirika's avatar

Gretchen Pirika

New Zealand

Ranking: 10/10

Friendly service, helpful and very well organised !

Reviewed over 4 years ago

Omega Rental Cars responds:

Thanks for the great review!

Tim O's avatar

Tim O

Australia

Ranking: 10/10

Great experience with Omega. The price for a 7 day hire picking at Auckland airport and dropping off at Wellington ferry was excellent and the car was great.

Reviewed over 4 years ago

Omega Rental Cars responds:

Perfect, thanks for that Tim!

Tony Morris's avatar

Tony Morris

New Zealand

Ranking: 9/10

Great service and clean and tidy car .
I will use in the furture

Reviewed over 4 years ago

Omega Rental Cars responds:

Great to hear, we look forward to seeing you again soon.

Stuart Emmett's avatar

Stuart Emmett

New Zealand

Ranking: 10/10

Straightforward, trouble free, well priced rental. Both car and company highly recommended.

Reviewed over 4 years ago

Omega Rental Cars responds:

Thanks Stuart, we appreciate the great review.

Pamela Cherry's avatar

Pamela Cherry

United Kingdom

Ranking: 9/10

Had a fantastic experience booking our car hire with Omega. We picked up our car at Queenstown airport and we left it back to Nelson airport today. We were picked up in a timely manner and our car was sitting waiting for us. They don't charge for additional drivers which I find is a great bonus... We had the bad experience of someone driving into the back of us in Christchurch. However as we had fully comprehensive insurance it was no hassle we just took the car to the depot in Christchurch, filled out a few forms and were away again within 30 minutes in a non-damaged car (it wasn't our fault but even if it was taking out fully comprehensive insurance meant that we were covered) I recommend this for peace of mind and to mitigate the ahem slightly poor driving standard from Kiwis and tourists alike! :) Couldn't fault the service. When I left the car back today I was even offered a lift to the airport or to a bus stop.. Thanks Omega, we will definitely use you again for our next trip.

Reviewed over 4 years ago

Omega Rental Cars responds:

Thank you Pamela and we do hope you will visit us again soon.

Narelle R's avatar

Narelle R

Australia

Ranking: 10/10

Thanks for another great experience Omega. We were promptly picked up from airport, given our car and lots of tips and information and we were on our way. This is our fourth time renting from Omega and I would not use any other rental company. Prices are the best, cars spotless, staff friendly and service from arrival to departure fantastic.

Reviewed over 4 years ago

Omega Rental Cars responds:

Thank you Narelle, it is our pleasure to be your rental car company of choice!

Tash's avatar

Tash

New Zealand

Ranking: 9/10

Great follow up service :)

Reviewed over 4 years ago

Omega Rental Cars responds:

Thanks Tash, we appreciate your review and your custom.

Viv  Trounson's avatar

Viv Trounson

New Zealand

Ranking: 10/10

Rented car from Queenstown airport. Collection was quick and efficient, staff courteous and the car, a Nissan Tiida, excellent value and in good condition. Very satisfied and would use Omega again.

Reviewed over 4 years ago

Omega Rental Cars responds:

Thanks Viv, we look forward to seeing you again soon.

ruth veitch's avatar

ruth veitch

New Zealand

Ranking: 10/10

Friendly, helpful staff. Prompt drop off to and from airport. Great,modern, clean car at a bargin price. Will definately use them again!

Reviewed over 4 years ago

Omega Rental Cars responds:

Thanks Ruth, we look forward to it!

Oscar Bautista's avatar

Oscar Bautista

Spain

Ranking: 9/10

I have rented a Mazda Demio for 21 days. The price was the cheapest of all I searched and the attention was perfect.
I rented mobile wifi for these days, I had some little problems of conection but in general it worked good and was a great help when I had to book a hotel in the way or find some adress.

Reviewed almost 5 years ago and experienced in January 2015

Omega Rental Cars responds:

Thank you for the review Oscar, we hope we can be of service to you should you visit New Zealand again in the future.

SW's avatar

SW

New Zealand

Ranking: 9/10

I had made a mistake with my booking; made it with the city not airport. It was no problem, a car was sorted from the airport branch in no time. Pick up and drop off efficient. Drivers particularly friendly and engaging. Thanks!

Reviewed almost 5 years ago and experienced in January 2015

Omega Rental Cars responds:

Awesome, thanks for the review!

Tom's avatar

Tom

Croatia

Ranking: 10/10

cheap, good car, they adjusted fast when I ask can I change the drop off spot to Wellington instead of Picton.

Reviewed almost 5 years ago

Omega Rental Cars responds:

Great stuff, we appreciate your feedback.

Hubert's avatar

Hubert

France

Ranking: 7/10

Best price/cheaper than other companies. First car in the North Island, very good but second in South Island had some problems, not very safe to drive with.

Reviewed almost 5 years ago and experienced in November 2014

Omega Rental Cars responds:

Sorry to hear that, but we appreciate you taking the time to post your feedback.

M DP's avatar

M DP

Australia

Ranking: 10/10

I booked the least expensive. The next day (a public holiday) I got a call saying they can't give me the car I requested soooooo . . . they upgraded me at no charge. When I collected the car, I got a different car from what they told me. Another upgrade ! ! ! at no additional cost. woohoo ! I dropped off the car at their site close to the airport. There's a shuttle that took me to the Wgtn airport which was a very short trip. The shuttle driver is one of the most pleasant person I've ever met. Overall experience is something to brag about. Online booking was easy and straight forward, there were no surprises when I collected the car. The cost was heaps cheaper than the other car rental that claimed to be the cheapest. I'm impressed with the service because I was kept informed; collection and drop off was efficient and quick. Will definitely use their service again . . .

Reviewed almost 5 years ago

Omega Rental Cars responds:

Thanks for that lovely review, we very much look forward to being of service to you again in the future! All the very best, Angela

james's avatar

james

New Zealand

Ranking: 9/10

I have used Omega 10 or 11 times, they are consistently good ... good prices, good vehicles, frequent upgrades. Excellent front of house ... often a nice little drop off back into town after I've returned. Definitely recommend them.

Reviewed almost 5 years ago and experienced in January 2015

Omega Rental Cars responds:

Thank you James, we appreciate your loyal custom and the recommendation!

Anurag Dalmia's avatar

Anurag Dalmia

India

Ranking: 1/10

I had taken the services for omega car rentals for my trip to new zealand between 7th- 22nd March 2015. This was by far the most terrible car rental experience I have ever had. 1. I originally had my rental a month earlier. When I had called to reschedule, I was willing to give 40% of my first booking as penalty (as per their policy) but I got charged 100 $ more because they forgot to pick up their car from the airport for 3 days and they charged me for it. 2. On the day of my arrival, at around 1 AM, I couldnt find their car in the lot. I spent the entire night at the airport since there was no way to reach out to them either. The guy at the airport said that Omega Rentals does this all the time when they forget to drop off the car at the airport. Exhausted, we ended up going to our hotel by paying 50$ for the cab service. When we did manage to talk to Omega, they said it was our fault since we hadnt emailed the contract to them. I showed them proof of the signed contract that I mail to them and said that if you had not received it why didnt you contact me. What I heard was a blantant lie saying that they just didnt receive the contract and nothing else. 3. After all this, they actually gave me a super old car (prob from the 1990's) and it turned out to be a huge gas guzzler. I would recommend Omega to anyone ever.

Reviewed almost 5 years ago

Omega Rental Cars responds:

An update to this for other customers - I have been in contact with Mr Dalmia and have finally got to the bottom of what happened here, apologised profusely and refunded the additional $100 he was charged. Our staff hadn't received Mr Dalmia's pre-signed contract, which is required in order for us to leave a car at the airport after hours, and because of a somewhat confusing communication chain regarding the previously cancelled bookings made the mistaken assumption that he was not coming. It is certainly not something that happens frequently and we are sincerely sorry that is happened on this occasion. Kind Regards, Angela

JanjaK's avatar

JanjaK

Ranking: 10/10

The car was in an excellent condition and as stated on the web page and while booking. Staff was nice and efficient. No problems picking up or returning the car.

Reviewed almost 5 years ago

Omega Rental Cars responds:

Thank you! Great to know that everything went well for, we certainly hope we can be of service to you again in the future. Kind Regards, Angela

Gringo's avatar

Gringo

Ranking: 1/10

ABSOLUTE NIGHTMARE! HORRIBLE PEOPLE!!

It is hard to express how outraged we were by the service of these infuriating people! It is a rather longstory.

We rented a car in Auckland for ten days and paid for full insurance. After a week or so, one of our wallets was stolen along with the rental car key. We called omega to notify them who told us that an AA representative would meet us in the morning to release a spare key that was inside the vehicle. In the morning, the AA rep found out that Omega had placed the wrong key in the car. He called Omega who instructed him there was no other way than to tow the car to the nearest locksmith. So we did and wasted a whole day. By the end of the day, a new key was cut.

When leaving, Omega told us we owed them an extra 800$ because they said "we should not have been towed to a locksmith, they would normally have sent another key by courrier". We peacefully explained that we were given no option with regards to towing or waiting and that anyhow it wasnt our fault if they had placed the wrong key and also reminded them we had full insurance which included theft on car and parts! How did they react? The manager hung up on us!!

So we called the Head Office: he spoke to us rudely and hung up on us!

Ridiculous. I live in a developing country and I can tell you people are more honest and civilized there.

Omega is a disgrace. Shame on you. SHAME ON YOU!!!!!

Reviewed almost 5 years ago

Omega Rental Cars responds:

I have investigated this matter at our end, it seems that when your wallet was stolen in Cape Reinga, at the top of the North Island, you contacted us and we arranged for the AA to be called out to assist. When the spare key did not work, they made the decision to tow you to a locksmith which owing to your remote location was not a cheap exercise.

The fact that this is not covered by your rental car insurance should have been made clear to you at the time, however as this event happened on a busy Friday night perhaps this was not clarified. Our priority, and that of the AA, was to get you mobile again as quickly as possible. It should be noted that even though your key was stolen this still falls into the category of a customer losing their keys and therefore is considered by the AA to be a ‘customer at fault call out’ and not covered by the rental car insurance. I believe that travel insurance is the normal recourse in this situation.

As far as the way with which our staff handled your phone calls, you were given an after-hours cell phone number for our Airport Manager, who called you back within 5 minutes while he was on his way home, but subsequently lost mobile coverage. Both on this call and others you made to our staff your manner was far from peaceful, and was in fact very rude and it was difficult to make progress and allow both points of view to be heard. I believe they may have terminated the call rather than resorting to an impolite response.

At this point we have NOT invoiced you for the cost of the towing fee, and given that we cannot be clear on the communication that took place we will not be doing so and consider the matter to be at end.

David Lewis's avatar

David Lewis

United Kingdom

Ranking: 10/10

We had used Omega before and got exactly what we expected. Clean and reliable cars on both islands at a good price with no hidden extras. If we are lucky enough to visit NZ again we will definitely use Omega. If you have not rented a slightly older car before you should try Omega as they will provide a clean and well turned out vehicle and the staff are great

Reviewed about 5 years ago

Omega Rental Cars responds:

Thanks David, appreciate the great review!

Hall Baetz's avatar

Hall Baetz

United States

Ranking: 10/10

Fast service, low cost, quality vehicle.

Reviewed about 5 years ago

Omega Rental Cars responds:

Awesome, just the way it should be and hopefully service with a smile, too!

Glynis98 Bernthal's avatar

Glynis98 Bernthal

England

Ranking: 10/10

I cannot fault any part of the experience with the people we met face to face. They were unfailingly polite, friendly, professional and helpful.

Both the cars we hired in the South Island worked perfectly. We had a tiny issue with car return in Christchurch which was resolved by the manager there very satisfactorily.

The manager in Picton is a gentleman of the highest degree and we loved his can do helpful attitude.

Omega have just been wonderful. We had one for our journey around the south Island from 3 to 26 Jan and then another at Picton to get us to Nelson and Blenheim on Jan 27 to 29 before we caught the ferry to Wellington.
Hired with them as friends who have been here recommended. Happy to thank the friends for their endorsement. Really happy with all aspects of the service we have received.

Reviewed about 5 years ago

Omega Rental Cars responds:

Thank you so much for the great review, we just love receiving feedback like this! Thanks to your friends for recommending us too. We certainly appreciate your custom and look forward to being of service to you again in the future.

Kush Gowl's avatar

Kush Gowl

India

Ranking: 1/10

Hi

NEVER HIRE A CAR FROM OMEGA RENTAL

It was the terrible experience,hired Toyota Camry for 6 days @ NZ$ 90 per day. Car given to us out of following things

1. Wheel alignment was out
2. Wheel balancing was out
3. AUX didn't worked
4. It was stinking
5. Interior were nasty with stinking
6. Over priced with zero quality for premium car.

Reviewed about 5 years ago

Omega Rental Cars responds:

I am so sorry to hear that, I have checked this our with our Christchurch Branch Manager and as I understand it you did not have an advance booking and while we managed to find a car for you, perhaps some of our usual checks were missed. This should not have happened and again please accept our apologies. The car was sent for a wheel alignment and balance in Picton immediately that you returned it to us, and was thoroughly checked and valeted. Clearly our usual high level of preparation was not followed on this occasion.

Brian In Oz's avatar

Brian In Oz

Australia

Ranking: 10/10

Great vehicle, friendly helpful staff and excellent value.
Will be checking with Omega first on my next visit to NZ

Reviewed about 5 years ago

Omega Rental Cars responds:

Great to hear, thank you Brian. We look forward to seeing you again soon.

Rosieposie8's avatar

Rosieposie8

United Kingdom

Ranking: 10/10

Perfect car for our needs and budget. Easy online booking and quote system. Helpful staff and good service. Did a one way hire from south to north island and all went smoothly. thanks omega!

Reviewed about 5 years ago

Omega Rental Cars responds:

You are most welcome, and we look forward to being of service to you again in the future.

Elizabeth Wells's avatar

Elizabeth Wells

Australia

Ranking: 10/10

Love Omega, great service, reliability and price is second to none. Been renting with them for years never let me down and saved me heaps in CDW and I love the petrol policy - whatever is in the tank is what you bring it back at Thanks Guys and Girls great job

Reviewed about 5 years ago

Omega Rental Cars responds:

Thanks for the great review Elizabeth, wonderful to hear that you love the Omega way of doing things! We will see you again soon no doubt. Kind Regards, Angela,

Jules Baumann's avatar

Jules Baumann

Australia

Ranking: 10/10

Great experience:
1. Pick-up
We were collected from Queenstown airport within 15 mins from calling them.
Simple walk-around the car.
Grabbed some maps.
Headed off to find a coffee shop
Easy as pie!

2. Even easier drop-off
Dropped off the car keys
They gave us a lift to the airport
Less than 10 mins

3. Would use them again!
P.S. We found their rates very competitive!

Reviewed over 5 years ago

Omega Rental Cars responds:

That is brilliant to hear thanks Jules. Just how it's supposed to work! Hope to be of service to you again sometime soon. All the best, Angela

Madhup Nigam's avatar

Madhup Nigam

India

Ranking: 9/10

We booked with them in Auckland at first. Excellent service and well maintained cars. But we happened to get a minor scratch on the rear bumper by someone from behind at an intersection where we slowed down.
Even though we had bought full insurance from them and it was not a problem, we really felt bad for the minor scratch on the car because the car was in really good condition.
While returning our car at Auckland Airport depot, we requested them to make a booking for the second part of our trip from Christchurch but to our surprise, we were refused insurance on our second hire since we made a claim in the first hire at Auckland. The manager at Auckland airport very stubbornly refused to give us full insurance cover for our Chriscthurch hire and acted like he was doing a big favor on us by giving us insurance!! (im not asking him to give me free insurance! im paying for it!) This policy is not mentioned anywhere.
After we requested him again, he agreed to give us insurance for the Christchurch hire (still acting like he was doing a big favor on us!) but the manager at Christchurch did not create any issue and was very helpful.

I found that the Auckland Airport depot was not at all prompt in replying to emails.

Overall i found the service and staff to be very helpful (except one of course!), the experience was good, car in good condition ( even though it was not my mistake, i feel bad for that small scratch on that beautiful car)

Finally, this should not deter anybody from hiring from Omega and i would definitely recommend them.
But these were some issues which need to be taken care of in future.

Commencing the second part of the trip now and hoping for the best!

Reviewed over 5 years ago

Omega Rental Cars responds:

Thanks for taking the time to post your feedback Madhup, and I am sorry to learn that you are now suffering with a broken leg. I wish you a good recovery and our kind wishes. All the Best, Angela

Graham Brandreth-Wills's avatar

Graham Brandreth-Wills

New Zealand

Ranking: 10/10

Best value in Wellington. Great service - nice people.

Reviewed over 5 years ago

Omega Rental Cars responds:

Thanks Graham, we look forward to being of service to you again soon.

S D's avatar

S D

United Kingdom

Ranking: 10/10

I rented a car from Omega to tour the South Island. The car was cheap, but very reliable. I didn't have any problems in the 3 weeks I had the car despite covering a considerable distance. I found the staff helpful, friendly and accommodating.

Reviewed over 5 years ago

Omega Rental Cars responds:

Fantastic, great to hear that we were able to help you have a great trip around the South Island. Hope to see you again in the future. Kind Regards, Angela

Elle Hu's avatar

Elle Hu

China

Ranking: 10/10

Condition of the RAV4 we rented was very pretty! We four had a perfect trip with the car in southern of New Zealand during passed 16 days! I'd like to recommend Omega to my Chinese friends

Reviewed over 5 years ago

Omega Rental Cars responds:

Fantastic Elle, so pleased you like the RAV4 and had a great time in the South Island. All the Best, Angela

Allan Twinch's avatar

Allan Twinch

New Zealand

Ranking: 9/10

Rented a great RAV4 at exceptionanlly good rates for a one way trip Queenstown/Auckland via tourist highlights on South Island. Service from Omega was faultless - not for the first time in my case.

Reviewed over 5 years ago

Omega Rental Cars responds:

Thank you Allan, great to hear that your trip from Queenstown to Auckland went well. We look forward to seeing you again soon. Kind Regards, Angela

Eddy Lee's avatar

Eddy Lee

Canada

Ranking: 9/10

My wife and I decided to drive through the North and South New Zealand islands. We went with Omega due to its reasonable price and reviews. The car we choose was slightly older but that didn't matter since most of the cars we encountered in NZ were of similar age anyways. The deep tire threads show that the tires were pretty new, and the vehicle was kept in good shape (brakes/engine oil). Omega also provided dropoff at Wellington so we can pick up our car across the strait at Picton. Some of the pickup/dropoff depots were not directly on Airport grounds but that's fine since there was shuttle services that followed closely to our pre-defined pickup/dropoff times even during off hours. There was no hassle during our pickup of the vehicles. Just be sure to state the exact time you want pick up your car during off hours. Overall a very pleasant experience and we would definately use Omega again.

Reviewed over 5 years ago

Omega Rental Cars responds:

Great stuff Eddy, we appreciate you taking the time to post this review and explain what worked well for you. We hope to see you again on your next visit. Cheers, Angela

Chris W's avatar

Chris W

New Zealand

Ranking: 10/10

An awesome south island experience made even better by the professional, friendly and helpful team at Omega. Well done guys!

Reviewed over 5 years ago

Omega Rental Cars responds:

Thanks Chris! So pleased you enjoyed the South Island and that we looked after you well. See you next time...

David Read's avatar

David Read

New Zealand

Ranking: 10/10

It was a pleasure to deal with this company. Helpful, friendly staff, great service and just so easy to deal with.
A total contrast to my last car hire experience a few months ago with Hertz.
Happy with the car too.

Reviewed over 5 years ago

Omega Rental Cars responds:

Thank you David. Great to hear that everything went well - we look forward to being of service to you again in the future. Kind Regards, Angela

Nathan's avatar

Nathan

New Zealand

Ranking: 10/10

Weekend down in Wellington. Within five minutes of entering the baggage area at the airport, we were picked up by a friendly member of their staff and taken back to their home base. They were very quick and very clear about everything. No issues, great little car. Would recommend and will use again in the future. Cheers Guys.

Reviewed over 5 years ago

Omega Rental Cars responds:

Thanks Nathan, Great to hear that your pick up was efficient and friendly and that everything worked well for you. Appreciate the recommendation and look forward to seeing you again when you next need a car. All the Best, Angela

Cristina's avatar

Cristina

Argentina

Ranking: 10/10

All the terms were clear and straight. The car was in a really good shape, almost as new. We enjoy a lot that car, at the point that we want to buy the same or similar on the future. Excellent attention too.

Reviewed over 5 years ago

Omega Rental Cars responds:

Hi Cristina, That's brilliant, glad you and the car got along well and hope you find one to buy just like it in the future. Hope to see you again some time. Kind Regards, Angela

maebh76's avatar

maebh76

New Zealand

Ranking: 1/10

Be aware when booking with these guys that they are cheap for a reason - we had booked and confirmed a rental from Christchurch Airport. Omega say they do pickups from the airport to connect you with your rental car. When we arrived and rang them they refused to come and said we had to get into the city (approx. 30 minute drive) to pickup from their depot there. The operator was incredibly rude and seemed to enjoy our distress and the fact they had us in a position of helplessness. We wanted to cancel the booking then and there but were smugly informed they would charge us a cancellation fee. We had no choice but to pay to get into town. This took 2 hours and a lot of stress as we were travelling with 2 small kids. It cost us $100 in shuttle fees and we ended up spending more money than if we had booked with a trustworthy company like Hertz or Avis. We have emailed a complaint but of course received no reply. Be warned!!!

Reviewed over 5 years ago

Omega Rental Cars responds:

Our Christchurch Airport Manager's emailed response is below:

Hi Mae
Thank you for your feedback on your recent rental car reservation with Omega Rental Cars. We take your comments seriously and have spoken to the staff concerned. Although you had booked your rental vehicle in error for a commencement at our Christchurch City branch there was no reason you should not have been able to pick up your vehicle at our Christchurch Airport location at late notice. I note that you were provided with an upgraded car as recompense and I have today refunded 1 days hire fee ( NZ$23.75 ) as further compensation onto your credit card. Please accept our apologies as it is a situation that should have been handled more to your satisfaction.
Kind Regards, Greg Knight, Omega Rental Cars

Paul Vernel's avatar

Paul Vernel

New Zealand

Ranking: 10/10

Good little car very useful for Auckland traffic and tiny car parks. Staff were good and the whole exercise painless.

Reviewed over 5 years ago and experienced in January 2014

Omega Rental Cars responds:

Thanks Paul, appreciate you taking the time to add this review. We look forward to seeing you again soon.

Martijn Verhoeven's avatar

Martijn Verhoeven

New Zealand

Ranking: 8/10

Lovely people, good quality cars all the service you need. Don't hesitate to rent from Omega. We have been using them for the fourth time and they never disappoint! If you don't agree on what you are getting voice your opinion and it will be heard.

If you rate Omega 1/10 for not behaving like the Avis / Hertz type of rental company then please reconsider using them. Omega provides good quality cars (some of which are Japan imports which is very common in NZ). Most are of the previous model series but still are in good condition.

I rank them 8/10 because I feel that paying off al excess means paying off all excess and should not exclude snow chain damage. We had none but nevertheless it feels inappropriate.

Oh and providing a restroom to clients is also a minimal requirement.

Reviewed over 5 years ago

Omega Rental Cars responds:

Thanks Martin, we appreciate your business and your review. I will certainly pass on your thoughts re the snow chains and restrooms for discussion. Kind Regards, Angela

Nat Greenslade's avatar

Nat Greenslade

New Zealand

Ranking: 1/10

OMEGA car rentals Christchurch Airport.
They totally scammers, as soon as i gave them my credit card they charged me $100.00 for something they even didn't pay themselves as they are the members of AA!

Absolutely hated the whole thing. The customer service was great in the beginning, but the car was a total nightmare. As soon as i started to drive it, i didn't like the squeaky noise sounded like brakes, not sure. I used the car only for 1 hour to get to my Motel, parked it overnight didn't use any lights as it was still bright enough. In the morning, when i have decided to go places, i was unable to start the car. Called the company they sad that they have 24 hours FREE Road Service( also this states on their website), i am also a member of AA myself but because the car was not in my name i had to call them to organise call. AA guy came over to start the car, he informed me that the lights in the boot area were on - thats why the battery gone flat, he disabled the light started the car and , also said that the car is old and things like this happen often. When i have returned the car back, the reception guy didn't tell me anything didn't even mentioned about that. But as soon as i left Christchurch- i received email that $100.00 been deducted from my credit car for AA call organised by rental car. No invoice from AA, No invoice from Omega Rentals- they just decided to find a reason to put some money in their pockets... Very disgusted.

Reviewed over 5 years ago

Omega Rental Cars responds:

Hi Nat,

I am sorry you were not happy, we do make it quite clear on our rental agreement (sample is on our website at http://www.omegarentalcars.com/insurance/) that if the AA are called out for things such as running out of petrol or flat battery due to the lights being left on that there is a charge from the AA of $105. Our Christchurch team have emailed you regarding this directly and you are most welcome to contact them to discuss this further, given that it was the boot light that caused the problem. They would have discussed the charge from the AA with you when you returned the car, but as you were running late for your flight they rushed you to the airport instead.

Kind Regards, Angela

Vivienne Stewart's avatar

Vivienne Stewart

Australia

Ranking: 10/10

I have used Omega for my last three visits to New Zealand. Great prices, great people - I'll be back again :-)

Reviewed over 5 years ago

Omega Rental Cars responds:

Thanks Vivienne, we appreciate your business and look forward to seeing you again on your next visit.

Cheers, The Omega Team

Tristan Heywood's avatar

Tristan Heywood

United Kingdom

Ranking: 10/10

Well priced car, cheapest I could find, was also in great condition. Very quick and easy service, and the staff were excellent both when picking up and dropping the vehicle off. Definitely use again.

Reviewed almost 6 years ago

Omega Rental Cars responds:

Excellent, thanks for taking the time to post your comments, Tristan. See you next time you visit NZ.

Charlie Holmes's avatar

Charlie Holmes

New Zealand

Ranking: 9/10

Nice people. Cars were competitively priced and ran well. Ideal for Airport drop off and pickup. definitely use again!!

Reviewed almost 6 years ago

Omega Rental Cars responds:

Thanks for that Charlie, we look forward to being of service to you again in the future.

Richard Buchanan's avatar

Richard Buchanan

United Kingdom

Ranking: 10/10

We hired a car at Picton but on the way to Nelson a problem emerged with the car. I decided to have the car changed at the depot in Nelson and it was no trouble at all and I was given an upgrade at a very considerable reduced cost. All the staff we encountered at Picton, Nelson and ultimately at Christchurch were great to deal with. If I'm lucky enough to go back to NZ, I won't hesitate to use Omega.

Reviewed almost 6 years ago

Omega Rental Cars responds:

Thanks Richard. Sorry to hear you had a problem with the car, but I am pleased that we were able to resolve it for you. We look forward to seeing you back in NZ some time in the future. Cheers

Sergey Parkhomenko's avatar

Sergey Parkhomenko

Cyprus

Ranking: 10/10

Excellent service - very professional and detailed. The price was the best out of all companies we checked with and the final costs were exactly as quoted. Very clear and detailed instructions abut pick-up and return. As a special bonus - personal effects forgotten by us in the car were sent back to us promptly. Very impressive! Would use Omega again and highly recommend their services to anyone planning a trip to New Zealand.

Reviewed almost 6 years ago

Omega Rental Cars responds:

Thank you Sergey. Great to know that everything went well for you and we exceeded your expectations. Appreciate the recommendation.

Derek Hosking's avatar

Derek Hosking

Canada

Ranking: 8/10

EXCELLENT : Omega provided good value car rentals in both the South Island and North Island. They kindly suggested that we not take a car across the ferry but exchange on each side. This worked most economically for us. They gave us a very competitive price and they had an excellent no fuss type approach on the returns.

Reviewed almost 6 years ago

Omega Rental Cars responds:

Wonderful, Derek, pleased to hear everything worked well for you.

Bill Lennox's avatar

Bill Lennox

New Zealand

Ranking: 10/10

As usual I hired a car from Queenstown for my family visit to Wanaka - I had to change the return destination to Christchurch airport - no worries! The Omega team made the change on the phone and it all went perfectly, right down to an immediate ride to ChCh airport. Great service - and all for a '98 Corona, which was just fine, even for such a long trip.

Reviewed almost 6 years ago

Omega Rental Cars responds:

Brilliant Bill, it is great to have you and your family as regular customers.

Chris Duffelen's avatar

Chris Duffelen

United Kingdom

Ranking: 9/10

I rented a Nissan Sunny from Omega in Picton. I wanted a cheap car and wasn't bothered about how it looked but obviously wanted it to be safe. The staff (Kelvin I think) was extremely helpful and friendly, and arranged to pick me up from Blenheim where I had been diverted. The car was fine, not new but worked ok, it was a little underpowered but that's the car I guess! The price of less than $60/day included CDW which is very reasonable. All in all I was very satisfied.

Reviewed almost 6 years ago

Omega Rental Cars responds:

Thank you Chris, I am pleased that Kelvin and the team from Omega in Marlborough looked after you well!

Caroline's avatar

Caroline

France

Ranking: 10/10

We rented a car on both islands and we were more than happy with Omega services. We were able to pick up the car outside the office hours and extend our rental at the last minute. We found everyone very friendly, helpful and efficient. The cars were in excellent condition, and we appreciated the fact that are unbranded.

Reviewed almost 6 years ago

Omega Rental Cars responds:

Hi Caroline, Yes lots of our customers and choosing our cars because they are unbranded, glad it worked well for you too.

Blu Smith's avatar

Blu Smith

Ranking: 10/10

We rented an economy class Nissan car from Omega for 19 days on the South Island (Christchurch to Christchurch) and the same type of car on the North Island for 5 days (Auckland to Auckland). In both cases the cars were ready at the specified times, office staff members were efficient and helpful, pick ups and returns were hassle free, the cars were in perfect working order, were comfortable and very economical on petrol. We particularly liked the fact that the cars were "unmarked" -- no outlandish color, no company decal in the back window, no company name on the license plate holder! On numerous occasions we stopped between points A and B with all of our luggage and belongings in the car but since these items were stored in the trunk of the car and were not visible and there were no markings on the car indicating that it was a rental, we felt quite secure leaving the cars in parking areas while we went off exploring or sightseeing. Last year we rented from a competitor whose decal was prominently displayed in the back window so never felt at ease. We therefore looked for another company this year and Omega fit our needs perfectly and we would certainly rent cars from them again and can highly recommend them to anyone wishing to rent a car in New Zealand. Their prices are very competitive (if not even a few dollars cheaper) but the unmarked car was for us a HUGE plus!

Reviewed almost 6 years ago

Omega Rental Cars responds:

Thanks Blu, we appreciate you taking the time to share your views and point out that our unbranded cars provide a lot more security for our visitors. See you next time you visit.

JSB's avatar

JSB

Australia

Ranking: 10/10

Very nice company and we've had a great experience with them. We were a little apprehensive about not hiring from a top tier rental company but we were proved wrong.The car we hired had a problem on the first day itself but considering that we were travelling as a family of four with teenage children, Andrew from Omega upgraded us to a bigger and better car. Communication was very courteous and easily contactable. Have no hesitation in recommending this to other fellow travelers.

Reviewed about 6 years ago

Omega Rental Cars responds:

Thanks for your great comments, great to know that Andrew and the team were able to look after you well and ensure you and your family were comfortable. We appreciate the recommendation.

Hendrijk Broistedt's avatar

Hendrijk Broistedt

Germany

Ranking: 10/10

top price, perfect and clean car, absolut frendly and professional staff. I would love to hire my next car there

Reviewed about 6 years ago

Omega Rental Cars responds:

Thanks Hendrijk, hope you can make it back down under sometime soon.

Neale Jones's avatar

Neale Jones

Australia

Ranking: 10/10

We hired a Subaru Legacy from the Christchurch city depot. The car was 10 years old with 178,000km on the clock and a few minor dents and scratches, but the price was right and the car ran flawlessly for the 2,500km of our trip around the South Island.
Fuel economy was a surprisingly good 12.6km/L
The staff at the Christchurch depot were friendly and helpfull They were up front about the limitations of the insurance cover. ($5,000 excess if you are charged with an offence relating to the accident, and no cover for vehicle recovery for single car accidents)
The car was ready for pick up at the appointed time. and the drop off was straight forward.
We are happy customers and will go back to Omega for our next trip to NZ

Reviewed about 6 years ago

Omega Rental Cars responds:

Thanks Neale, glad to hear our Subaru Legacy worked well for you and that our staff looked after you well. We look forward to seeing you again on your next trip.

Joyce Urquhart's avatar

Joyce Urquhart

New Zealand

Ranking: 10/10

This wasn't our first time renting from Omega and we always seem to go back to them as their service and communications are the best. and of course the price! cannot fault them in anything. on one occasion we did have an issue with one of the cars but a quick swap with no hassles....

Reviewed about 6 years ago

Omega Rental Cars responds:

Fabulous Joyce, thanks for taking the time to post your review. We look forward to seeing you again soon.

Stan Carter's avatar

Stan Carter

United States

Ranking: 10/10

A friendly, no worries, car rental service that beats most all the others on price and service. Runs a pick-up and return service from the airport, which makes your vacation easy and worry free:).

Reviewed about 6 years ago

Omega Rental Cars responds:

Which is exactly how a holiday should be! Glad we could help you enjoy your time here, Stan.

Hila Bor's avatar

Hila Bor

Australia

Ranking: 10/10

We used Omega many times; always happy with the friendly and efficient service and competitive prices. This time around we had an old banger (advertised as having over 200,000 km but actually just over 100,000) for an unbeatable price and it did the job just fine. Shuttle to/from the airport is never an issue and there's always a smile. Will definitely use again.

Reviewed about 6 years ago

Omega Rental Cars responds:

Perfect Hila. Yes we have a mixture of vehicles to suit every requirement as not everyone needs or wants to pay for a brand new car, but all are well maintained. Look forward to seeing you on your next visit.

Tom Bambrick's avatar

Tom Bambrick

Australia

Ranking: 10/10

Excellent service and friendly staff! Car condition was very good and got us everywhere we needed without any hiccups. The most important point however was that they hired to under 21's which is greatly appreciated! Thanks!

Reviewed about 6 years ago

Omega Rental Cars responds:

Excellent Tom, glad we could help you get around NZ. See you on your next visit.

Clive West's avatar

Clive West

Australia

Ranking: 9/10

Reliable and clean car, good price and free shuttle to the airport. No problems at all

Reviewed over 6 years ago

Omega Rental Cars responds:

Thanks Clive, appreciate you taking the time to post this feedback.

Deb Pearce's avatar

Deb Pearce

New Zealand

Ranking: 10/10

I have hired from Omega Rental Cars numerous times and each time I have been really impressed with the level of service, the friendliness of staff, the affordable prices, the quality of the vehicles and the simplicity of the hiring process. Will definitely continue to be a return customer!

Reviewed over 6 years ago and experienced in March 2013

Omega Rental Cars responds:

Fantastic Deb, it is great to have you as a regular! See you next time...

Raghavendra Bhat's avatar

Raghavendra Bhat

India

Ranking: 9/10

We had pre-booked (online) for a week from Auckland Airport (return same place) .We went for the full insurance option + the GPS.

Staff was very helpful.

Pickup (3 Kingsford Smith Place, Mangere):
Called their Auckland airport office and their free shuttle arrived at hotels in 10 minutes.
After a quick paperwork (rental agreement + driving license proof + credit card + fuel indicator check ) and we were off !

The Car:
We hired Mazda Demio automatic ( 2010, I think).
Car was washed and cleaned and was fairly in good condition but for some minor scratches.
We mentioned about the scratches and the staff said not to worry as we were fully covered.
Boot had space for 2 mid-size suitcase + a small bag.

GPS:
We got the NAVMAN EZY30 GPS.
GPS was easy to use and was fairly accurate.
Would strongly recommend the GPS, if you are new in town.

Dropoff(3 Kingsford Smith Place, Mangere):
There was a bit of confusion about the total amount paid. They had forgotten to deduct the $3 discount per day (which we got as part of their online deal and was mentioned in their printout).
We noted the same to the Auckland airport staff, and they quickly sorted it out without any hassle.
We returned the car with about the same amount of fuel – no questioned asked.

Overall a pleasant and stress free experience.

Reviewed over 6 years ago

Omega Rental Cars responds:

Hi Raghavendra, Thanks for taking the time to post this feedback and I am glad everything went well for you. I'm sorry there was a little bit of confusion over the $3 discount special we were running for November, it was a new way of doing things that we hadn't done before, but I'm glad it was sorted out easily. Hope to see you again should you return our way in the future.

Matt Graham's avatar

Matt Graham

Australia

Ranking: 10/10

Great Car, Terrific price. Hassle free after hours pick up from Christchurch Airport. Highly recommended.

Reviewed over 6 years ago

Omega Rental Cars responds:

Brilliant, thanks for the great feedback, Matt!

Jessica9939's avatar

Jessica9939

Ranking: 10/10

Nice staff!!

Reviewed over 6 years ago

Omega Rental Cars responds:

We aim to please! :-)

Steve Alder-Goad's avatar

Steve Alder-Goad

Australia

Ranking: 8/10

Car was older and more battered than we expected but worked just fine and fully covered insurance meant no dramas.
Very helpful service - we were running late for our planned car change in Auckland CBD due to a traffic jam, they happily changed our pick up to Auckland Airport and picked us up from where we needed to drop off our previous vehicle.
Would definitely use again, great value.

Reviewed over 6 years ago

Omega Rental Cars responds:

Hi Steve, Thanks for the feedback I am glad that everything worked well for you. Some of our more cost effective car categories do have vehicles with a fair bit of experience, but are always well maintained mechanically and are priced accordingly. Look forward to seeing you on your next visit.

dave's avatar

dave

New Zealand

Ranking: 10/10

I hired a car from their Christchurch Airport depot. The service was great, the staff were friendly, and the experience was hassle free. When I got back home I realised I had left my keys in the glove box of the rental car. A quick phone call later and they had them on a courier to me. I was very pleased with the service I received from Omega rentals, and would definitely recommend them to others.

Reviewed over 6 years ago

Omega Rental Cars responds:

That is great to hear, Dave and glad you got your keys back promptly. We look forward to being of service to you again soon.

Leon Taylor's avatar

Leon Taylor

Australia

Ranking: 8/10

We found Omega pleasant and easy to deal with. The car was exactly as we expected and ready on time. The only problem was finding the rental car return at Christchurch, then finding Omega spot and key return. Perhaps a mud map in the docs would help.
Leon & Yvonne Taylor

Reviewed over 6 years ago

Omega Rental Cars responds:

Thanks for the feedback, I have passed on your suggestion to our Christchurch Airport Manager. Hope to see you again in the future.

Matthew H's avatar

Matthew H

Australia

Ranking: 10/10

Hired a car in Auckland and drove to Wellington, I did a car swap and picked up a new one in Picton and drove to Queenstown. Car was awesome no problems at all even better were the staff in all the depots so friendly and helpful, they even helped me with my onward travel. Would highly reccomend!!!!!

Reviewed over 6 years ago

Omega Rental Cars responds:

Thanks Matthew, glad to hear our staff did their usual fabulous job! See you next time you visit NZ.

Adam M's avatar

Adam M

New Zealand

Ranking: 10/10

Another superb rental experience with Omega in Queenstown. So convenient being able to pick up from tow and drop at airport. Staff always so friendly and cars top notch. Best value and no drama, these guys rule.

Reviewed over 6 years ago

Omega Rental Cars responds:

Thanks Adam, appreciate the great feedback!

Joshua  Neary's avatar

Joshua Neary

New Zealand

Ranking: 1/10

Abysmal customer service in regards to our situation. As a group of 12, we hired several vehicles for a week during the winter months. They provided us with faulty ski racks for all the cars which we had to pay extra. One set of ski racks had to be tied together with rope just to stay closed. Another popped open coming down from the Remarkables ski resort, destroying one snowboard and damaging another. Omega stated that it was our fault, and initially charged us $600 for damaging one of the ski racks, even though we quoted from several local suppliers being $150. We are experienced skiers/boarders, and would not put our expensive equipment knowingly into ski racks that were faulty.

The Queenstown representatives that we talked to, were extremely rude, loud, demanding, and ultimately bringing our host to tears in the office. This was all over something small (a faulty ski rack) and out of our control. I cannot imagine how they would handle a big situation.

Reviewed over 6 years ago

Omega Rental Cars responds:

We have been in contact with the host for this group directly, so we won’t go into all the details here. But for the benefit of others looking at this post we would like to explain that we have apologised to the customer for overcharging her, we did initially have the wrong information as far as the replacement cost of the rack was concerned but rectified this promptly.

We have a difference of opinion about how the matter was handled, and whether or not the racks were faulty. Notwithstanding this, it was never our intention to upset this customer and in fact our Queenstown Branch Manager as a goodwill gesture paid for the customer’s boards to be serviced and waxed following the incident. As is obvious, however, the customer was still left feeling upset which is not a good outcome from our point of view.

I would add to our customers and in fact all rental car customers that if you believe the car or an accessory item may be faulty please contact the company you hired it from immediately, hindsight is a wonderful thing but if we had known that this customer was having problems with the racks then this whole situation could have been avoided. In this case the two sets of racks booked and paid for by our customers were Pro-racks, considered to be top-of-the-line, only a year old and checked before each hire, so it is certainly not that we are hiring sub-standard gear and were never made aware of any need to tie them together with rope. We most certainly would have swapped them over immediately if we had been made aware of this problem.

P. Elenie's avatar

P. Elenie

United States

Ranking: 10/10

Best experience with Omega. We rented at the Christchurch office (not airport), and got an older Toyota Platz, which was fine and appropriate for what we paid. Great gas mileage, which is important as gas is about $8 / gallon in NZ. We drove all over the South Island with no problems. We also called to changed the drop-off location from Nelson to Picton, and had no problems or extra fees associated with that change.

We had the absolute pleasure of meeting Kelvin, who works at the Picton office. He is hilarious, and apparently a South Island Salsa dancing champion! Andrew drove us to the ferry as it was raining — we didn't even have to ask. They said "Oh you're not walking in this." They were the nicest people ever.

You can't beat their rates either. I think we paid around US $200 for 8 or 9 days. Kelvin, see you in Dancing with the Stars, soon?

Reviewed over 6 years ago

Omega Rental Cars responds:

Thanks for the brilliant feedback. Great to hear that everything worked well for you and that Kelvin kept you entertained! We will let you know if an appearance on Dancing with the Stars is imminent...

V R's avatar

V R

Australia

Ranking: 10/10

Excellent experience with Omega Car Rentals.
Just got back from a week trip over to NZ.
We were picked up from Auckland airport 5-10 minutes after we called to let them know we arrived and cleared security. Friendly staff and easy to deal with. The pick up process was quick and we were soon on our way.

As we headed north of Auckland we heard a strange sound to the car but decided to keep driving. When we got up to our destination we thought we would drop in quickly to a friend who is a mechanic. He had a look at the car and said the wheel was not quite right. We called Omega to let them know and several hours later they drove up another car and took the original away. This was very quickly organised and the communication was excellent. They kept in touch to let us know exactly how far away they were. We thought this service was excellent considering we were in Paparoa (about 2.5-3 hours north of Auckland).

Again the drop of was quick and easy. Back to the airport in their courtesy shuttle.

We come to NZ a couple of times a year and have used other car rentals in the past, although will be using omega from now on. Very happy with the experience. Thanks you :)

Reviewed over 6 years ago

Omega Rental Cars responds:

Thanks for your feedback, great to know that we sorted everything out for you efficiently. We look forward to seeing you again soon.

laurenchen's avatar

laurenchen

Ranking: 10/10

We have rented 3 x Subaru Forester for our 14-day trip in South Island and 5-day trip to Pahia in North Island. All the cars are in good condition, the people of Omega are very nice and quick for help. Of course we shall use Omega again if we have a chance to go to New Zealand in the future, either for personal trip or business purpose.

Reviewed almost 7 years ago

Omega Rental Cars responds:

Thanks for your comments, Lauren. We do hope you get the chance to come back and see us again soon.

Christine Stewart's avatar

Christine Stewart

New Zealand

Ranking: 10/10

Awesome,very hassle free,friendly and efficient.(Christchurch)Very happy with the car we received and was much cheaper than anyone else for the same car.Would definitely use again.

Reviewed almost 7 years ago

Omega Rental Cars responds:

Thanks Christine. Appreciate you taking the time to post your comments.

j manu's avatar

j manu

New Zealand

Ranking: 10/10

nice and easy people to deal with. Well priced cars

Reviewed almost 7 years ago

Omega Rental Cars responds:

Cool, just as it should be! Thank you.

Malcolm Drego's avatar

Malcolm Drego

New Zealand

Ranking: 9/10

Car rental at Christchurch Airport.
Great hassle free service

Reviewed almost 7 years ago

Omega Rental Cars responds:

Excellent, thank you. See you again soon.

meir  shor 's avatar

meir shor

Israel

Ranking: 10/10

very efficient with paperwork and service, friendly staff, good car as promised

Reviewed almost 7 years ago

Omega Rental Cars responds:

Excellent, great to hear everything went well. Hope you can come back and visit us again sometime.

eljay's avatar

eljay

New Zealand

Ranking: 10/10

Awesome experience, lovely friendly people, clean, tidy and safe car, great price, did everything a good car rental agent should do. Well done Queenstown team

Reviewed almost 7 years ago

Omega Rental Cars responds:

Great to hear that you enjoyed our service and had a great experience in Queenstown. All the best and see you again soon.

Diana S's avatar

Diana S

Ranking: 10/10

I have used Omega quite a few times over the years from Christchurch , Wellington and Auckland, and the experience was all always excellent. Joseph in Christchurch is particularly helpful and with such a nice person. The process is clear and straightforward. Early returns are catered for...so much worry taken out of the hiring process by good flexibility and care to inform one in advance. Great to be able to leave car at the end of journey after hours. Thank you Omega

Reviewed almost 7 years ago

Omega Rental Cars responds:

Thanks Diana, it is our pleasure and we look forward to being of service to you again soon.

Steph Car's avatar

Steph Car

New Zealand

Ranking: 10/10

Omega's service is fantastic, staff are always friendly, they have a grat range of vehicles and lots of add on options, aa roadside assistance, free carseats etc.

Reviewed almost 7 years ago

Omega Rental Cars responds:

Hi Steph, Thanks for taking the time to review our service - we will be sure to pass on your compliments to our staff. See you again soon.

caesara brungraber's avatar

caesara brungraber

United States

Ranking: 10/10

The staff was very friendly and helpful. While the car did not have a full size spare (and customers are indeed responsible for any flat tyres so be aware of that), we felt the tires were in very good condition and did not worry.

We also wanted to bring the car back a couple hours later than the drop-off time indicated and when we offered to put a little bit of extra gas in the tank they said it would be no problem.

They also gave us a free ride to the Picton ferry with all of our luggage.

Much better than any rental car experience in America.

Reviewed about 7 years ago and experienced in November 2012

Omega Rental Cars responds:

Great to hear, and thanks for taking the time to post your review. We hope to see you back in New Zealand some time soon.

al's avatar

al

Ranking: 2/10

Have used lots of car hire firms from Queenstown airport. Apex, Ace, Avis, Hertz and some others. Never had any complaint.

When we picked up our Omega car we noticed the petrol tank was not full with the needle below the full mark. The staff member we asked about this said it was full, however when we later filled it up in Te Anau the needle went well above the full mark and we drove most of the way to Milford Sound before it got back down to the level it was at when we picked it up, confirming our suspicion that we weren’t given a full tank.

We also noticed one of the tyres was looking flat. The staff member told us to go and pump it up. We visited three service stations to find one with a working pump and, in the rain, checked the other tyres also finding that all well below safe pressure. Two of them were around 10psi.

So after being given a car with flat tyres and getting ripped off for 100kms of fuel I rang Omega and asked if it would be ok to return the car at 3pm rather than noon (after two weeks rental). I was told that this was absolutely fine and no problem. It was not until we dropped off the car that we were told this would cost us another full days hire. If we had been told this when we asked we would have had it back by noon.

Not even the cheapest, just the last place with available cars and I now know why.

Reviewed about 7 years ago

Omega Rental Cars responds:

We are very sorry to hear that your experience with us fell below expectation and have passed on your comments to our Queenstown Airport team. Thank you for taking the time to give us your feedback.

joankoh's avatar

joankoh

Singapore

Ranking: 10/10

Picked up my rental car (Nissan Sunny) at Queenstown Airport & Christchurch city. Both collections were hassle-free and fast. The staff at both offices assured me that I had nothing to worry about since I've got the full insurance coverage - if you're worried about dents etc. get the full coverage to set your mind at ease.

Car was a Nissan Sunny for both trips. No problems at all - good to use. Would use this company if I were to visit NZ again. Thanks!

Reviewed about 7 years ago

Omega Rental Cars responds:

Pleased to hear that your trip went well and that the full insurance helped you enjoy a stress free holiday. Look forward to welcoming you back to NZ in the future.

ts1chc's avatar

ts1chc

New Zealand

Ranking: 10/10

By far the btes rental car company I have ever used. Reccomend to all.

Reviewed about 7 years ago

Omega Rental Cars responds:

Thanks for the great review, we look forward to seeing you again soon.

ELISE's avatar

ELISE

United Kingdom

Ranking: 10/10

Omega in Central Christchurch (Joseph) were very helpful, sorted me out a car at very short notice and for a reasonable price. Good car and good experience. Recommended.

Reviewed about 7 years ago

Omega Rental Cars responds:

Thanks for your review Elise, we hope to see you back in New Zealand some time soon.

CWnomad's avatar

CWnomad

Canada

Ranking: 8/10

Staff: Quick, efficient, friendly
Price: Excellent
Vehicle: 7 year old van wih a few small battle scars. Not a problem as we are not too concerned with vanity. Very clean, ran very well, no problems in 3 weeks with almost 5,000 km. driven.
Shuttle: Had to wait a short time at both ends but generally very efficient.
Overall excellent experience. Would definately use Omega again.

Chuck

Reviewed about 7 years ago

Omega Rental Cars responds:

Thank you for your review. I hope that we can be of service again.

sharnef's avatar

sharnef

New Zealand

Ranking: 2/10

We rented a vehicle from you through Ace rentals this weekend and will not be using either company again as the service we received when picking up the car was awful.

My husband rang the number as instructed when he and a friend arrived in Auckland airport (they were picking me up in the CBD). They were told where to wait and that a shuttle would be along shortly. Within 10 minutes an Omega shuttle arrived – but as they hadn’t been told it would be Omega (and all our documentation had Ace on it) they weren’t sure this was the right one. Nonetheless they went and asked the driver of the Omega shuttle if he was there to also collect Ace Rental customers – to which he responded he hadn’t heard of Ace before so no. So they continued waiting for another 10 minutes before ringing the number again. They were then told that it should be right there, they said they couldn’t only see the Omega one and were told ‘yes that’s it’.

So they got in the shuttle ….. however as they did so the person they had spoken to over the phone came over the radio in the van and told the driver – “the F**cking Idiots were standing right in front of the van” … obviously not ideal regardless of the circumstances and particularly given they’d specifically asked the driver first time around and had been turned away.

The car was ok but given the number of alternative options at Auckland airport we definitely will not be choosing to put up with this kind of service and the delay it caused to our vehicle pick up again

Reviewed over 7 years ago

Omega Rental Cars responds:

Dear Sirs
Thank you for your review, and thank you for bringing the difficulties you encountered to our attention. I believe there was some miss communication between the agent who booked the vehicle and yourself. Your documentation detailed another rental car company than ourselves, which was the initial cause of the delay and confusion.
With regards to the inexcusable behaviour of our staff, the staff member concerned has been seriously reprimanded, and I offer my sincere apologies for manner in which you were treated. We expect a high standard of customer service from our staff, and this kind of behaviour will not be tolerated. I hope that you will understand that the behaviour of this individual member of our staff does not reflect our viewpoint as a company. This is not the way we operate, and we have been seriously misrepresented by the unfortunate behaviour of this staff member.
I am very sorry for any delay, confusion or upset this unfortunate incident may have caused you.

GemsMarlborough's avatar

GemsMarlborough

New Zealand

Ranking: 9/10

Had such a 'hassle free' experience. I had to share it. A sick family member mean that 6 of us had to travel from the South Island to Hawkes Bay. The Previa was clean and drama free, and it was really handy being given an 0800 number to call if we ever needed. The staff in Wgtn were friendly. Their office, was clean and comfortable while I filled in the paper work. Very reasonable rate. Added insurance, added piece of mind. Will definitely recommend to everyone

Reviewed over 7 years ago and experienced in June 2012

Omega Rental Cars responds:

Thank you for your review. I hope that we can be of service again.

Max123's avatar

Max123

New Zealand

Ranking: 10/10

100 percent excellent. I wanted a budget car to go from Auckland to Rotorua to Taupo and back to Auckland. Omega Rental prices ($35 per day for a larger car) seemed too cheap and I thought I would get a rent-a-dent.
The car was an 8 year old Nissan that had no dents and was as good as new inside. It drove like new. It had a quarter tank of fuel when I collected it and I was happy to give it back with a little bit more. I can't understand why other people have complained about the tank not being full when the vehicle is collected. It doesn't matter how much is in the tank with any hire companty in NZ. If you give the vehicle back with less than what it had you will be charged.
Pickup from Auckland Airport to take us 5 minutes to the Omega depot was excellent and I knew I was saving my money by not having their depot on the airport premises.
Max - Christchurch New Zealand

Reviewed over 7 years ago

Omega Rental Cars responds:

Thank you for your review. I hope that we can be of service again.

Outside's avatar

Outside

Australia

Ranking: 1/10

When I rent a car I expect a car in good condition with a full tank of fuel and to be assisted by helpful customer service staff.

I got none of these from Omega.

Every panel of the car I rented from the Christchurch depot was significantly scratched (the car would need a total respray costing thousands to fix to a standard it would be presentable) and the fuel tank (according to the rental form was 40% full) but the gauge out on the road showed it was only 25% full.

On returning the car to the Queenstown depot 2 days later the condition of the car was accepted but the officious likley backpacker Omega employee insisted the car must have been 40% full because I didn't query the level of fuel with the Christchurch staff. Right, its my fault, I should have turned around and argued the point. She insisted on charging me a further $15.00 for fuel making the point that "there usually isn't a problem" ... okay, its my fault again.

You can have a great time in NZ but don't ruin it by dealing with this company.

Reviewed almost 8 years ago

Omega Rental Cars responds:

Dear Sir
Thank you for your feedback. With regards to the fuel level we operate a system by where the vehicle is returned to us with the same amount of fuel as when it collected from us. This amount is agreed and documented with the client prior to leaving the premises.
I am sorry if you were not satisfied with the rental vehicle supplied. If at the time of collection you advise a member of staff your concerns we do our utmost to achieve customer satisfaction.
Please accept our apologies for any inconvenience caused.
Thank you.
Kind regards
Nicola Goulden

Rainer Renntzsch's avatar

Rainer Renntzsch

Germany

Ranking: 6/10

Car relatively old but ok due to cheap.

Reviewed almost 8 years ago

Omega Rental Cars responds:

Thank you for your review. We do have a number of new model vehicles on fleet. The rate is higher for the new models.
I hope that we can be of service again.

Jane Stalker's avatar

Jane Stalker

New Zealand

Ranking: 8/10

Really friendly people.

Reviewed about 8 years ago and experienced in November 2011

Omega Rental Cars responds:

Thank you for your review. I hope that we can be of service again.

honestjohn's avatar

honestjohn

New Zealand

Ranking: 2/10

Turned out to be more expensive than expected. Added extra parking fee, booking fee and no maps included as stated during booking. Unfriendly customer service. Will not use again!

Reviewed about 8 years ago

Omega Rental Cars responds:

Thank you for your email. The booking fee is a standard charge for any internet booking. Our rates for online booking are the best discounted rate we offer. We do have available maps on display in our offices and for after hours pick up we put maps in the car. Parking fees are charged for after hours pick up and drop off only but if a customer arrives during office hours we do have courtesy shuttle that picks up and drop off customers to the airport terminals. We apologize for the unfriendly service you have received and we can reassure you that it is a one off. Our Customer service representatives are fully trained and are aware of the importance of good customer service.

We welcome feedback like yours and we will use them for future training purposes. We do value your custom and we hope that you can give us another chance.

Deekays's avatar

Deekays

New Zealand

Ranking: 2/10

Very disappointed, would not use Omega Rental Cars again.

Vehicle was not in the location described on the booking form, I called the after hours number to be greeted by a fairly unfriendly voice at the end of the phone, finally discovered vehicle in a different carpark than was described.

Car only had less than half a tank of gas, also the noted damage on the check sheet was significantly less than the condition of the car. Having previous experience hiring cars with understated damage to then be charged for damage which was already there I wanted to ensure my objections were noted.

As I was collecting after hours I had to again call miss unfriendly who was quick to advise she did not work for Omega Rental Cars and was only their agent. Asking about the level of fuel she told me to bring the car back with half a tank, on questioning how I was to know what half a tank is given I had no idea of tank size or the vehicles economy?

She told me that's how Omega ran their business, almost implying that I had chosen the wrong rental car company!
Check sheet stated fuel level at 55% and clearly stated if not returned at same level an additional surcharge of $2.50 per litre of fuel would be added. To the best of my ability I returned the vehicle with a ¼ of a tank more.

Apparently it is Omegas policy not to send the cars out with a full tank of gas, yet they want it both ways; if you return it with less fuel you pay a penalty, if you return it with more fuel then its hard luck. I guess that is why it is industry standard to always hire with a full tank and return with a full tank, no arguing with that logic.

When returning the vehicle, the customer services rep (not an agent) couldn’t assist with the fuel question, she committed to have a manager call me the next day, its been a week and I am still waiting!

My Advice, hire elsewhere and use a tier 1 or 2 vehicle hire company, it will save you money in the long run.

Reviewed about 8 years ago

Omega Rental Cars responds:

Thank you for your feedback. We do appreciate your comment and we hope we can use the comments to help improve our system.
We apologize for the confusion of where your car was located. We will carry out enquiry on why the car was moved in another location which made it difficult to find the car. We do not always fill up with petrol because we do not have our own petrol station like other big car companies. We do appreciate however that you have put more than what was in the tank originally. We will have to ask the manager concern whether he received the message that a customer needs to be phoned in.
We are happy to inform you that we are not dealing with the agent anymore and Omega Car Rental has a branch now in Nelson and staffed by Omega employees therefore will deliver better if not the best Customer Service to people like yourself.
Please do not hesitate to contact us if you need further information and we hope we can still be of service to you in the future.

ankerr's avatar

ankerr

New Zealand

Ranking: 10/10

Many thanks to the Omega car rentals Christchurch. Great service - we were picked up from the airport ( and dropped off on return). The car was clean, prepared & immediately available. A staff member transferred our luggage to the car for us and the gentleman at the desk was very helpful. We took advantage of the no excess insurance policy available from Omega at minimal cost. This certainly made for a stress free hire. The car was in excellent condition and economical to run. I would not hesitate to use this company again.

Reviewed over 8 years ago

Omega Rental Cars responds:

Thank you for your review. I hope that we can be of service again.

Claire Absolum's avatar

Claire Absolum

Australia

Ranking: 8/10

Good service, car in good working order. Although, the brakes squeak a bit. Counter staff nice and efficient.

Reviewed over 8 years ago and experienced in March 2011

Omega Rental Cars responds:

Thank you for taking the time to respond. We hope that we can be of service on your next visit to New Zealand.

Vernonstwhiz's avatar

Vernonstwhiz

United States

Ranking: 10/10

I was extremely happy with the service from Omega and wish to thank them for taking such good care of me mid October thru mid November of last year. I dealt with the offices in downtown Auckland and at the airport in Christchurch.
The daily rate of $31 NZ per day was fantastic compared to other companies and I opted for the extra$10/day fee to cover what would have been a $1500 deductible.
When I automatically began to examine the car for dents the guy said "Don't worry about it , you have complete coverage." I was very happy that I opted for the extra coverage because I did have a minor accident that would have caused me to have to cough up the deductible. The accident didn't cost me a thing.
I knew when I hired the car that it wouldn't be new but other than the clock not working I had no car troubles during two and a half weeks of driving the winding two lane blacktops of the South Island.
After flying back to Auckland from Christchurch I was immediately given another car by Omega at the same price for my North Island Adventure. One of the windows wouldn't close all the way for some reason but they immediately replaced the car.
Had either car broken down there would have been road service from their version of AAA.
I understand that it is quite possible for some people to have bad luck in this sort of situation but my experience was good and I have no complaints. I appreciated the service I received, but most of all I appreciated the money I saved on the twenty seven day car rental . Now, the price of petrol is another matter entirely....

Reviewed over 8 years ago and experienced in October 2010

Omega Rental Cars responds:

Thank you for your review. I hope that we can be of service again.

GWHarris's avatar

GWHarris

United Kingdom

Ranking: 10/10

We booked our Mazda Premacy from the UK. We needed space for several suitcaes and bags as our daughter, already in NZ, would be travelling with us. The booking was extremely simple and the insurance all absolutely clear. We took the safe excess option as NZ roads have many stones on them and dings are inevitable, let alone the log truck drivers wandering down the middle on sharp bends. We picked up the car in Picton by the ferry terminal, where the Omega gentleman was very helpful, and drove it across the north and down the west coast to Queenstown and then back to Christchurch where my daughter dropped it off without any queries. It went faultlessly, was in very good condition and did not let us down once. It had power to spare and despite the foot operated hand brake and the fact that I had never driven an automatic before in my 40 + years of driving, all went well. There are some very tough hills on that route but the car performed well. We even got to Lake Tasman with its new icebergs and all the way down the Milford Road, which we highly recommend although beware of the Kea parrots. They are clever little devils and will take anything loose in or out of your car of you leave it for a moment. The quality of the vehicle made our experiences in the south island very pleasant. Thank you Omega.

Reviewed almost 9 years ago

Omega Rental Cars responds:

Thank you for taking the time to respond. We hope that we can be of service on your next visit to New Zealand.

katjarege's avatar

katjarege

Germany

Ranking: 8/10

Too much petrol, could be better, navigator in Japanese, not readable for English speaking people.

Reviewed almost 9 years ago

Omega Rental Cars responds:

I am sorry the GPS was not understandable for you. I do hope that we can be of service on your next visit.

Sue Wilson's avatar

Sue Wilson

New Zealand

Ranking: 9/10

They have both been superb and excellent service.

Reviewed almost 9 years ago

Omega Rental Cars responds:

Thank you for your review. I hope that we can be of service again.

cappee's avatar

cappee

New Zealand

Ranking: 10/10

Once again another hassle free experience. I've used Omega for a few years now and have never had a problem. Online booking was fast and easy and the staff are always smiling and courteous. I wouldn't use anyone else and will continue to use them. :)

Cheers
Wayne Frosch

Reviewed almost 7 years ago

Omega Rental Cars responds:

Thank you for taking the time to respond. We hope that we can be of service on your next visit to New Zealand.

bbarnett's avatar

bbarnett

Australia

Ranking: 9/10

Had a number of great experiences with Omega rental cars in Christchurch and Queenstown New Zealand last December. When we arrived at Christchurch they saw how much luggage we had and upgraded us to a station wagon for free. Then a few days later I was in a real hurry to drop the car off and they spent time to guide us by mobile phone straight to their depot in Christchurch.
In Queenstown they had our car ready when required even though I changed the times substantially and it was a really busy period for them. As we were delayed by floods I had to cancel some of my booking with them and due to their great cancellation policy (they only require 48 hrs notice for no cost cancellation) it cost me nothing. I found them very helpful in Christchurch and Queenstown and I would hire from them again.

Reviewed about 9 years ago

Omega Rental Cars responds:

Thank you for your review. I hope that we can be of service again.

KAA's avatar

KAA

Australia

Ranking: 10/10

We cannot fault the car we hired for 11 days. I see bad reviews below - do your research first. We rang Omega from Australia to ask about the cars and make sure they had something which suited our needs - and they did. Simple phone call ensured we had a car that was only a few months old (only 9000km on speedo). We paid for a new car and got a new car. We emailed prior to leaving Australia to confirm all was still okay following earthquake in Christchurch and had prompt replies to emails.

Reviewed over 9 years ago

Omega Rental Cars responds:

Thank you for your great review. I hope that we can be of service again.

davidm239's avatar

davidm239

Canada

Ranking: 9/10

Very reliable and excellent competitive pricing.

Reviewed over 9 years ago and experienced in May 2010

Omega Rental Cars responds:

Thank you for your review, I hope that we can be of service in the future.

Kind regards
Nicola Goulden

rachelarms's avatar

rachelarms

New Zealand

Ranking: 2/10

To be quite frank I would rather pay an extra $10-15/day and be treated with some common courtesy. I'm not overly fussy about make/model/age of the vehicle I hire but do expected to be treated like a valued customer.
The lady at the desk on returning our car snapped at us that we had parked in the wrong place. "there are signs you know". This frumpily dressed old bag with manners of a walrus obviously wasn't hired for her people skills. Will be going to hertz or avis next time.
You get what you pay for.

Reviewed over 9 years ago

Omega Rental Cars responds:

Dear Sir
Thank you for your review. I apologise if any of our staff have behaved badly. We pride ourselves on our customer service.

I would appreciate the opportunity to correct the behaviour of the member of staff in question. Please advice nicola@omegarentals.com if known the name of the person you spoke to or give more information so that I can ascertain who the member of staff is.

Sometimes, as on any team, a member lets the side down and we rely on our client’s comments and recommendation to improve and develop our customer service.

Please accept our apologies for any distress caused.
I look forward to hearing from you.

Kind regards
Nicola Goulden

Margie's avatar

Margie

Canada

Ranking: 10/10

Great rate due to long term (6 months) - co-operative, enthusiastic, they try to please.

Reviewed almost 10 years ago

Omega Rental Cars responds:

Thank you for your review, I hope that we can be of service in the future.

Kind regards
Nicola Goulden

bigchiefhaggis's avatar

bigchiefhaggis

Australia

Ranking: 2/10

A few comments here neatly sum up Omega Rental Cars - as in you get what you pay for. If you're happy with (as they describe their cars) a "late model" (read: +5 years old with 100,000-200,000km on the clock, dodgy brakes and tragic fuel economy) then you'll be delighted with what Omega will give you. However if you want something a tad more modern, safe and less environmentally-threatening then avoid this Omega Rental Cars mob at all costs and spend a bit more money on a car from Hertz, Budget and the like.

Reviewed almost 10 years ago

Omega Rental Cars responds:

Dear Sir

My apologies if you were not happy with the rental vehicle you received. We do have an extensive fleet ranging from new 2010 models and older high KM vehicles all are priced accordingly.

We do endeavor to ensure that clients are happy with their rental vehicles. I am unable to investigate your booking without more details but each of our depots will exchange a vehicle for something more to your liking if they are made aware of any disapproval. I appreciate that perhaps you were not aware of any problems until driving and away from your collection point but Omega has depots throughout the county and would have exchanged the vehicle for you at any other depot.

I do apologies for any inconvenience caused and would appreciate the opportunity to redeem ourselves should you need a rental car in the future.

Kind regards
Nicola Goulden

myederts2's avatar

myederts2

United Kingdom

Ranking: 9/10

We only booked the smallest cars but both times we had a car that carried all our luggage in the boot. The cars were fine and performed well. The service at Queenstown and Auckland was very good and shuttles came on time. However, when we left the cars at the airport we were unable to leave a message as their answerphone wasn't working but an email sorted it. The cars were not expensive so we feel we had excellent value for money.

Reviewed almost 10 years ago

Caitriona Doyle's avatar

Caitriona Doyle

Ireland

Ranking: 9/10

Price & Service both satisfactory. Glad to pay little extra for collison damage waiver as our windscreen cracked couple of days after taking car. Wellington office hard to find.

Reviewed almost 10 years ago

Zach's avatar

Zach

United States

Ranking: 7/10

Good service but average quality car -> you get what you pay for...

Reviewed almost 10 years ago and experienced in November 2009

dissatisfied's avatar

dissatisfied

New Zealand

Ranking: 1/10

Our experience with Omega Car Rentals included the appalling quality of the car, serious concerns about its safety, and the dire lack of anything resembling customer service. On viewing the car we asked if any others were available as we were not satisfied with the condition of the car, but were told very curtly 'nothing else was available.'

The car was dirty with the back ashtray/compartment falling to pieces and covered in grime with tears to the upholstery. The sunroof lacked a cover so there was no escape from the sun and after every half hour seemed to come slightly open and needed reclosing to stop the constant rattle. Every time the automatic gearbox kicked in the car leapt forward with a mighty thud causing constant whiplash, and the seats were so worn there were extremely uncomfortable. The brakes were also less than satisfactory.

After a very uncomfortable hour driving north, we phoned in to report the problems but were told that 'the car is still going, so its alright'. There was no concern, just a very rude woman who clearly could not care less for the customer. As we had booked our car, another renter had phoned in to report they had had an accident to which her curt reply was 'phone the AA'.

I would not recommend this company to anyone, and only hope that if you are looking for a car rental you read this review before you book.

Reviewed almost 10 years ago

Omega Rental Cars responds:

Dear Sir
Your review does distress us and if you have not already I would appreciate it if you would contact us directly so that we can look at this vehicle and speak to the staff with whom you dealt.

Customer service is our priority and appreciate customer comments so that we can rectify any failings on our part and improve our service.

Please accept my apologies for any inconvenience caused. I would appreciate the opportunity to look into this further and should you require a rental vehicle again the opportunity to redeem ourselves.

Kind regards
Nicola Goulden

carmenk's avatar

carmenk

Brazil

Ranking: 8/10

Very attentive people, but the car is not economical.

Reviewed about 10 years ago

csziegler's avatar

csziegler

Switzerland

Ranking: 10/10

Good price / value and competent service.

Reviewed about 10 years ago

RichardD1's avatar

RichardD1

England

Ranking: 5/10

Booked manual, but not avalible on arrival. So had to accept Automatic. None of us used to Auto, so caused us alot of grief as no other option.

Reviewed over 10 years ago and experienced in March 2009

Omega Rental Cars responds:

Dear Sir

Thank you for your review. On all confirmations of bookings it is stated that ‘requests cannot be guaranteed’. We are unable to guarantee manual vehicles as most of the fleet is automatic. We do our utmost to fulfill all requests but sometimes it is not possible.

I hope that this was not too much of an inconvenience to you and that you had a wonderful holiday in New Zealand.

Kind regards
Nicola Goulden

Kaye's avatar

Kaye

England

Ranking: 7/10

We booked a Subaru online asking for a manual specifically and were promised one. Dismayed when collected vehicle, it was automatic. Rather "don't care" attitude - take it or leave it. In the end it turned out to be an excellent car!

Reviewed over 10 years ago and experienced in April 2009

Clothilde's avatar

Clothilde

France

Ranking: 9/10

Airport pickup, good explanation, free map but lack of transmission of information between internet & the office but quickly solved.

Reviewed almost 11 years ago

Raphaelle's avatar

Raphaelle

France

Ranking: 8/10

Good flexibility with the number of day rent.

Reviewed about 11 years ago

Aruna's avatar

Aruna

Belgium

Ranking: 7/10

Very nice people & one of the only ones who rent the car for people under 21 years.

Reviewed about 11 years ago

Gilder's avatar

Gilder

United Kingdom

Ranking: 8/10

Good service both by email and on arrival.

Reviewed about 11 years ago

Inga's avatar

Inga

Switzerland

Ranking: 8/10

People in the office were really friendly and patient, prices on prospect are correct with no hidden costs.

Reviewed about 11 years ago

Nadia's avatar

Nadia

Switzerland

Ranking: 8/10

Good service, good cars, friendly staff, good organistation - drop a car in Wellington and pick up in Picton.

Reviewed over 11 years ago

Paul's avatar

Paul

England

Ranking: 8/10

Good geographical coverage, reliable pick up and they respond to feedback.

Reviewed over 11 years ago

Aoife's avatar

Aoife

Ireland

Ranking: 8/10

Very efficient on arriving at depot. Provided us with maps etc.... However, they promised us a manual and they only had automatics.

Reviewed over 11 years ago

Jaccob's avatar

Jaccob

Netherlands

Ranking: 8/10

It's a pink rental car. Otherwise it's great. Friendly folks, perfect pick up.

Reviewed almost 13 years ago

Mathew's avatar

Mathew

France

Ranking: 7/10

Quite good.

Reviewed about 12 years ago

Gwen's avatar

Gwen

France

Ranking: 6/10

Had to change bald tyres (unsafe), otherwise great car.

Reviewed about 12 years ago

Omega Rental Cars responds:

Dear Sir
I am very sorry that you experienced difficulty with your vehicle. All vehicles have a number of checks carried out before leaving the depots, tyres are one of those checks. Unfortunately due to human error sometimes things get overlooked.

Please accept my apologies for the inconvenience caused. I hope that you will visit New Zealand again and give us the opportunity to redeem ourselves.

Kind regards
Nicola Goulden