Europcar Car Rental Auckland Airport...

Europcar Car Rental Auckland Airport

31 Rankers Reviews

14 Face-to-Face

46 Rental Cars

192 Auckland

Reviews

Showing 8 reviews of 24.

Peter Neuschild's avatar

Peter Neuschild

Ranking: 1/10

My Wife and I flew from Toronto/Canada to London England summer 2019. I had booked a car through sell off vacations website which uses "car trawler" to reserve and supposedly pay for a car with Eurocar. I paid for my reservation in full while in Canada prior to our trip and received my confirmation stating paid in full and ZERO dollar balance upon arrival. Upon arrival I was told that was just a deposit and didn't really count. The car I reserved was not available. I was fine with that except I was charged $800 + for an "upgrade" which looked like an equivalent to me. After stating my case, Europcar and Car Trawler both responded basically with "oh well" leaving me well out of pocket. We are now booking a trip to Germany this August 2020 and while looking to book a car, Europcar came up as an option and I happily moved on!
Seems there are some positive reviews and some not in regards to Europcar, mine obviously is not and I shall NEVER rent from them again... ONCE BITTEN...

Peter Neuschild.

Reviewed about 1 month ago and experienced in July 2019

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CHENU CHRISTIAN's avatar

CHENU CHRISTIAN

Ranking: 1/10

il y a une semaine j'ai louez un véhicule qui ne correspondez pas au modèle demandé et le prix était élevé,personne pour faire la visite du véhicule ,tout ce qu'ils savent dire:faite des photos...une caution de garantie de 200 dollars nous a était débité sur notre carte!!! alors que chez d'autre loueurs ils vous prennent juste l'empreinte de la carte sans débite
les gens au comptoir ne son pas vraiment serviable ...et pas très honnête...n'y aller surtout pas je le déconseille,pour la caution ou le dépôt de garantie,j'ai contacte rentalcar par qui je suis passer et j'attend tjrs une réponse???????

Reviewed 3 months ago

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Jane's avatar

Jane

Ranking: 1/10

Rude staff. Booked car six months ago and still they did not have the car we paid for. Still awaiting return of the deposit. Very unprofessional.

Reviewed 3 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Tracey Cook's avatar

Tracey Cook

Ranking: 1/10

Only rent if you take out their insurance as you WILL be charged for supposed damage (even a chip on windscreen that will necessitate full replacement - one would think that one would notice when it happens especially if it’s a chip that requires a brand new windscreen?). COMPLETE SCAM! First bad experience with a rental car company ever (with over 30 years of doing so) and first time renting from Europcar, so would not recommend and certainly will never rent from this outfit again.

Reviewed 3 months ago and experienced in July 2019

Mark's avatar

Mark

Ranking: 1/10

Please be very careful when picking vehicle up from Europcar at Auckland Airport. Take photos of the car before leaving including checking the fuel gauge. One staff member on the counter and very pressured to get you through as people are waiting for rentals. The vehicle we rented had done 35000km and on the agreement stated no damage. We had the rental for 4 days doing less than 500km and a week after the rental got a bill for repairs including five photos of damage. Really they used us to get the vehicle repaired. Again either DONT use these guys or protect yourself with many photos and information on dates and times. Our fuel tank was 3/4 full we took photos before leaving and was concerned the vehicle wasn't checked before our pick up.

Again also be aware of the small print which no one reads. Take photos and recordings including time and dates as they will get you

Reviewed 5 months ago and experienced in July 2019

Cam's avatar

Cam

Ranking: 1/10

Terrible and dishonest company/branch. They accused us of damaging the car once we had left and charged $3500 . Of course if we had damaged the car we would of advised them at drop off. Because mainly that is the honest thing to do and secondly they would pick it up. Instead what can you do once you have left. Dont use them or be very very careful. Take photos . I see in sydney morning herald article they are known to do that. Who has a spare 3500$ absolutely disgraceful branch

Reviewed 7 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Shelley Lock's avatar

Shelley Lock

Ranking: 1/10

I returned my car to Auckland domestic airport drop off, and realised my black duffle coat was on the floor in the back of the car. The next morning, and all day, a total of eight calls, I could get hold of no one - except the call centre on the PHILIPPINES. You cannot be transferred to the branch in NZ, given a branch number to call, nor even an email for the branch. They simply take the details down and forward it... But no one calls you back. They say they will get back to you over the next seven days. We are at day three. They initially were making out they were putting me through to the branch, but it kept coming back to them. They said they must be busy. I said both times I went to their office - to pick up and drop off, it was empty and I told them I don't believe they are too busy. I finally was told it doesn't really go through to the branch in NZ at all... They'd been pretending. I then sent a relative last night... They were told the branch they knew nothing of my coat. She said she'd pass it on to the day shift. What a load of rubbish and thievery. As soon as it was found they should have contacted me. So disgusted in this lack of service, and professionalism.

Reviewed 9 months ago

M Bear's avatar

M Bear

Ranking: 1/10

You would think on 23 December they would have more than one staff member working. Still waiting after nearly an hour. Absolutely appalling.

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!