Drive NZ Rental Vehicles

Drive NZ Rental Vehicles

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Details

51 Rankers Reviews

3 Face-to-Face

44 Rental Cars

185 Auckland

Reviews

Showing 8 reviews of 51.

Erica L's avatar

Erica L

Ranking: 1/10

Shocking! Arrived at Auckland "office" - a shack in a muddy yard with old and beat up cars. Ours was scratched, dirty, half empty fuel and the engine light was on. The transfer co, Flyaway, said they "only give the keys", which reading other reviews is clearly a lie. The are phone centre woman is horrendous, when she answers at all, told me to send an email to which there was no reply. Will be claiming fraud with visa card - thankfully I paid through them. Having used aroundaboutxars I didn't know who I was booking with, else I'd never have gone ahead. Still waiting for reply with poorly maintained car - they told me come back to Auckland but not safe to drive it there!!

Reviewed 5 days ago

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Pip Summerville's avatar

Pip Summerville

Ranking: 1/10

DO NOT TOUCH DRIVE NZ.

Hired a car for 5 days. Picked up car from Auckland at 6pm to drive north for a family event. Got to Whangarei and needed to turn lights on ( it was getting dark ) and only one light worked, the passenger side driving light did not work which is unsafe and deems the car un roadworthy. The working light was only just working leaving us on State Highway 1 basically blind in darkness.

I called the office to seek help, no-one answered as they are not 24/7 like advertised. Was told they do not have after hours and to call back tomorrow morning - this from the shuttle guy.

Called AA which is in the manual in the car, they advised they would come and tow our car as not legal to drive a car without a light ( it is illegal not to mention unsafe ) and that we needed to get off the road and stay in Whangarei for the night. This cost us $118 NZD for the shittest hotel we could find that had vacancy. In the morning we made contact with drive NZ to be told it wasn't their issue and we needed to get the car fixed at a Toyota dealership or change the light ourselves the service was absolutely appalling, basically a no care answer from the girl in reception. Couldn't speak to a manager as was told " not available ".
Had to cut our trip short and book another nights accomodation at Auckland Airport as cannot drive at night time and flight very early in the morning.
To add to the experience we were charged $95 for insurance which we DID NOT want or agree too or sign for. They said it is because we used a debit card and they automatically charge insurance for " just incase " - all of which WAS NOT communicated to us. Very slippery way to charge for insurance.

The Car was also 8000kms overdue for a service and the car had 3/4 of a tank of fuel when we picked it up.
DO NOT HIRE A CAR FROM DRIVE NZ. They are liars, scam artists & should not be able to have a commercial business in NZ. Ruined our trip and dented our bank accounts.

Reviewed 3 months ago

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Nikki Schumaker's avatar

Nikki Schumaker

Ranking: 1/10

Avoid at all costs! One of the worst companies I've EVER dealt with. Company says "free shuttle" but didn't answer their phone when we called on multiple occasions, so we had to get a taxi. We get there and no one is in their office. They share their office with another company who actually had a receptionist who basically told us there was nothing she could do and that someone should be back soon. Fast forward 30 minutes when someone walks in (on his way to do something else) and happens to ask if we've been helped...10 minutes later the receptionist comes in with an attitude...apparently she was "out back" behind the building talking on phone...? This company single-handedly ruined our day in Auckland.

Reviewed 6 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Never Again's avatar

Never Again

Ranking: 1/10

We arrived at the international terminal at midnight, expecting a pickup service, as was stated in our booking. Nobody was here, and we waited quite some time after managing to give them a phone call, to get picked up by a (presumed) stoned crazy driver (he might just have been on medication, so I'm careful with my words...). He was the only person picking up people from the airport and handing them the keys for their rental vehicle, nobody was attending drivenz's office.

When our turn came, we got told by this more than friendly staff member that we had to pay 50$ to get the car (my payment for the contract had already gone through and stated 0 NZD at pick up). So as it was close to 2 am, we were tired, we just paid... Only to get to the car and noticing the front right light was not working. May I mention that no inspection of the car was made, nor were we given any picture or evidence of prior damages that occurred to the car. Our fuel tank was not full, but we felt quite lucky, as another customer we talked to, told us his was not even half full...

Anyway, got back two days later at 5pm (6hours before we were supposed to give the car back), to be able to properly chat with a representative of the company, as it is supposed to close at 6pm. The employee was about to leave and I can't tell you how happy she was when she's seen us arriving and asking to have a chat. She just said she couldn't help, and told us to call the next day.

So we did, and got told the contract didn't include a free pickup from the airport (I'm a lawyer by trade and thank you, but I can read a contract). No apologies, no refund at all.

So overall, no customer service, and a bloody rip off company. Wish I'd have read the comments beforehand...

Reviewed 6 months ago

Kevin Holland's avatar

Kevin Holland

Ranking: 1/10

So sorry I did not read this review page for Drive NZ before hiring a car from them. The rental cost for the car was $68.00 which was deducted from my credit card when the booking was made. The car was just about okay for the price - nothing special but okay. When I dropped off the car at end of rental period my credit card was charged an additional $86.00. What was this charge for? I am still unable to find out. A real scam and RENTER BEWARE. Never again.

Reviewed 7 months ago and experienced in April 2019

raymond bennett's avatar

raymond bennett

Ranking: 1/10

What can I say about this company, at no point in time were we told that we had to contact the firm to take us to the car depot, an hour later another driver told us to ring the number on the booking ( which is not the correct number) upon arrival I got given a wreck of a car it had half a tank of gas but was told to return it full, 10 min into the drive to Rotorua the engine management light came on, three other warning lights also decided to eliminate on my drive, as well as this the car was dangerous in that the transmission was wrecked you could not overtake or even climb hills that steep it kept slipping.

Please please avoid this company at all costs is cheap for a reason - just fly to where you need to go its less stressful

Reviewed 9 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Alan Manson's avatar

Alan Manson

Ranking: 3/10

When we arrived at Auckland's Domestic Airport, there was no desk or anywhere to find the company. After contacting the company via phone, we were told to walk to the International Terminal (about 1 km away) when it started raining. Sheltering under a verandah opposite the Police station, we then called again to inform them where we were. A Flyaway bus eventually picked us up and took us to their office.

Once there, we were informed our Captiva vehicle was not available and that a replacement vehicle was being prepared. After waiting for an hour, the vehicle had not arrived, so the staff member said she would refund us a day's rental of $60. After another 30 minutes of waiting, we suggested we take another vehicle and was offered a Ford Trend. We departed very frustrated having waited 90 minutes for a vehicle that should have been waiting for us when we arrived or an agreed alternative vehicle offered!

After returning the car we were given a receipt for the refunded day's hire, but on arrival at home we found that the refund did NOT take place. We also queried with the staff member WHY we were not given a reduced hire fee given the difference in the two vehicles. She said she would have an answer by the end of the day and we would see a refund in our account. This has NOT happened.

On arrival in Australia the $60 fee and any refund on the car rental was not in the bank account. I emailed the company 5 days later and the following day we received the one day's rental refund, but no email nor the reduced hire fee.

Overall, the Ford Trend was clean and reliable, but they supplied it without any water in the windscreen washers, so this indicates the low level of maintenance they do to the vehicles. This was why I gave a 3 rating.

I will be using another company next time.

Reviewed 10 months ago

Ulrich Ackermann's avatar

Ulrich Ackermann

Ranking: 1/10

worsest car-rental ever! Unfriendly
staff, specially Nicki Morgan. As we
wanted to make a round-trip ( 3.000,-km) we asked for a GPS- not even one was available. But asked immetiatelly for 2000 NZ-$ extra for insurance/deposit. When we didn‘t agree and asked once again for a GPS, she canceled our booking (for 19 days we still made in Nov.) and left us
without car!!
Stay away from this rental company!!

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!