Apex Rental Cars

Apex Rental Cars

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Details

182 Rankers Reviews

94 Face-to-Face

38 Rental Cars

170 Auckland

Reviews

Showing 8 reviews of 166.

Luiz's avatar

Luiz

Ranking: 2/10

They gave us the oldest car ever!!!! We have rented so many times before with other car rentals and never ever given such an old car! Apart from that, the fuel consumption was ridiculous and ir was really big so a struggle to park. It didn’t have any additionals, totally disappointing!

Reviewed 3 days ago

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ALEKSANDROV Igor Avramovski's avatar

ALEKSANDROV Igor Avramovski

Ranking: 1/10

Misleading advertising. Nothing to indicate that it is a 6yo car, outdated model. Wouldn’t take it for a trip around NZ of it was free. Also, the car was dirty. They made us wait 20 min to clean it and brought it back untouched. An insult to my intelligence and a waste of my time. Ended up paying extra for a 2016 Camry, which is the newest car they had. Wouldn’t recommend Apex Car Rentals or Airport Rentals, which is renting on their behalf, to anybody. You get what you pay for, but nobody pays to be cheated. This business should be shut down.

Reviewed about 1 month ago

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Megan's avatar

Megan

Ranking: 1/10

The car I hired was already scratched when I hired it - the lady told me it was "brand new, no damage", then when I pointed out a dent in the side said "yeah, but nothing to worry about". On return they said there were "new scratches" and took the whole excess for repairs. Given it was already scratched when I hired it, I'm doubtful they will actually do the repairs.

Reviewed 2 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Jacques's avatar

Jacques

Ranking: 1/10

We rented a RAV from Apex for a 3 weeks trip in November 2019, starting at Auckland and ending at Queenstown. The main reason we chose Apex was that we would be able to keep the car from the Northern Island to the Southern Island. All international co force you to drop your car at the ferry at Wellington and pick another one at Picton. We didn't find this convenient so we went with Apex. The car we took at Auckland looked, sounded and felt old (we knew they wouldn't be brand new, hence lower price but...). After 2 weeks of traveling on narrow and steep hills, we heard very alarming noises coming from the front of the car. We called the AA Road Service nbr provided by Apex and got within 20 minutes someone who checked our car. His diagnostic was quick and clear: "Right front disc pads worn; rotor cracked", car cannot return on the road. The car was towed to Apex and once there, we got another car (much newer than the first one). In a country where it is all about winding roads and steep hills, it is inconcevable that a co would provide a car with unsafe breaks. Apex did.

Reviewed 2 months ago

David's avatar

David

Ranking: 5/10

We hired a Hyundai Imax for a family holiday 28th September 2019. While we had no problems with the vehicle, Apex's accounting practices leave a lot to be desired. The Auckland branch rejected our travel card for a sum of almost $3000 so we were left with no option but to pay with our credit card including an $86 international exchange fee. The next day we discovered we had been charged twice but on contacting Apex they said it couldn't happen! Further phone calls brought the same result. Local branches just said that it was a Head Office problem. Both bank statements clearly show the sums of money paid to Apex one in NZ dollars & the other in AUS dollars. Fortunately, the Travel Card company is taking up the double charge but now we are in December & still Apex won't acknowledge this.

Reviewed 2 months ago and experienced in September 2019

Adam Beevers's avatar

Adam Beevers

Ranking: 3/10

Rented a car from Apex for 2 weeks on holiday from New Zealand from the UK.

Whilst their base prices are cheap, we had a number of problems due to incorrectly advising on elements in regard to insurance options, basis for daily charge rates, and how additional charges are incurred.

The most criminal, particularly given the state of the roads in New Zealand, was not being informed or offered a more fully comprehensive insurance option, despite retrospectively being told this was possible.

A simple windscreen chip caused driving on the main road down to Auckland has cost a little under $800, and would've have been entirely avoidable with appropriate advice.

We were also incorrectly assured such costs would be covered through the collision cover we had (challenged this immediately upon being told this, as obviously incorrect).

Finally, despite filling our tank full just before returning the car, upon handing in we were told the car was not full and we would incur a fuel charge. We decided to drive to the nearby petrol station and top up the $2.50 we had used simply driving to drop off. When we returned, we were then actually told that this was unnecessary.

I'm loath to giving 1/10 due to unsatisfactory experiences, given otherwise we were given an adequate car and the base cost is reasonable. I however cannot score much higher as the insurance issue and the lack of competent customer service needs to be seriously addressed.

Reviewed 3 months ago

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Jorge's avatar

Jorge

Ranking: 1/10

I don’t recommend Apex, this is a company apparently with low prices but will be cost you too much. I book a car and when I went to pick up they didn’t accept my license that I’ve been using in New Zealand and Australia many times without problem even in other Apex branch. I had to rent in other company the same day which cost me a lot. I recommend well known companies that you can trust and with good customer service. #dontrentinapexcarrentals

Reviewed 3 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Howie's avatar

Howie

Ranking: 9/10

We opted for Apex because the high end rentals who we usually use hire through were too expensive. We hired a Toyota rav 4 for 1 week on the North Island, collecting from Auckland returning same. We then flew to Christchurch renting another rav 4 for 2 weeks, this one had a few battle scars. But no dramas as they flick you an email with pics from all positions of vehicle. We could not fault them in costumer service & ease of rental. We are definitely using them again. We have booked Apex for short break at Cairns in March looking forward for the same great service.

Reviewed 3 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!