Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Cougar Line.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Cougar Line

Valid Reviews

84 Valid Reviews

The Cougar Line experience has a total of 88 reviews. There are 84 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 84 valid reviews:

Rating Count Percentage
10/10 53
63%
9/10 15
18%
8/10 11
13%
7/10 2
2%
6/10 0
0%
5/10 1
1%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 1
1%

92.50% Average

The raw data average (mean) for all the Cougar Line valid reviews is 92.50% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 84 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 5
16%
9/10 13
42%
8/10 9
29%
7/10 2
6%
6/10 0
0%
5/10 1
3%
4/10 1
3%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.52% Average

The raw data average (mean) for all the Cougar Line face-to-face reviews is 84.52% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

96.23%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Gabrielle Johnston 10/10 705 days 29.1 100%
nzthrillseekers 10/10 1069 days 5.11 18%
Sandra Wilson 10/10 1100 days 4.99 17%
Wolfgang 9/10 1354 days true 4.49 15%
Robyn Hallowell 9/10 1712 days true 3.79 13%
Polly Foster 10/10 1953 days 3.32 11%
Ben and Morgane 9/10 2019 days true 3.19 11%
Simon L 10/10 2350 days 2.54 9%
Anthony Richards 10/10 2409 days 2.43 8%
Yana W. 10/10 2440 days 2.37 8%
James Wilson 10/10 2501 days 2.25 8%
Shirley Piggott 10/10 2654 days 1.95 7%
Howie Weir 8/10 2743 days 1.69 6%
Nadine 8/10 2787 days true 1.6 6%
Sian Harries 10/10 2805 days 1.65 6%
Sasha and Sandra Bonavia 9/10 2805 days true 1.65 6%
Denise Albrecht 10/10 2809 days true 1.65 6%
svenanka 10/10 2835 days 1.59 5%
fayedoig 10/10 3049 days 1.18 4%
voyager64 10/10 3049 days 1.18 4%
Jonathan Tuthill 9/10 3065 days true 1.14 4%
EmmaNewman 10/10 3080 days 1.12 4%
Hiro1403 9/10 3080 days 1.12 4%
RichardClough 10/10 3140 days 1.0 3%
Michelle 10/10 3140 days 1.0 3%
jennyhuckstep 10/10 3140 days 1.0 3%
AnneGrange 10/10 3140 days 1.0 3%
Rhi 10/10 3140 days 1.0 3%
kainga 10/10 3140 days 1.0 3%
skphilpott 1/10 3171 days 0.68 2%
Cornelia & Josef 9/10 3183 days true 0.91 3%
SimonPayne 10/10 3201 days 0.88 3%
Beachfan 10/10 3232 days 0.82 3%
calamityalex 10/10 3232 days 0.82 3%
Brian & Di 8/10 3428 days true 0.41 1%
Janice OConnor 9/10 3429 days true 0.43 1%
W Groshops 7/10 3435 days true 0.38 1%
Richard Broughton 9/10 3440 days true 0.41 1%
nzMuppet 10/10 3446 days 0.4 1%
Hartheib Schmid 4/10 3449 days true 0.31 1%
Katharina Dierkes 5/10 3461 days true 0.3 1%
Isbabel 9/10 3472 days true 0.35 1%
didine 10/10 3474 days 0.34 1%
grumpy2 9/10 3505 days 0.28 1%
Mattie 10/10 3566 days 0.16 1%
Bianca 10/10 3627 days 0.05 0%
Vanessa 10/10 3750 days 0.0 0%
letstraveltogether 10/10 3780 days 0.0 0%
JTT 10/10 3780 days 0.0 0%
Theresa 10/10 3799 days true 0.0 0%
bdgenge 10/10 3811 days 0.0 0%
SB 9/10 3813 days true 0.0 0%
Helen Power 9/10 3834 days true 0.0 0%
Adriane 8/10 3835 days true 0.0 0%
chloeA 10/10 3839 days 0.0 0%
Markus 10/10 3855 days true 0.0 0%
Duncan Fea 10/10 3870 days 0.0 0%
Heather 10/10 3870 days 0.0 0%
Annie 10/10 3870 days 0.0 0%
sue pentelow 10/10 3870 days 0.0 0%
jenny 10/10 3870 days 0.0 0%
lizi 10/10 3870 days 0.0 0%
judy 10/10 3870 days 0.0 0%
ronella 10/10 3901 days 0.0 0%
Barney_Biker 10/10 3931 days 0.0 0%
Ruth Kinder 10/10 3962 days 0.0 0%
NZJenJen 8/10 3992 days 0.0 0%
Tanya 10/10 4115 days 0.0 0%
Colleen Doherty 10/10 4115 days 0.0 0%
penny hoyle 10/10 4115 days 0.0 0%
Esther Craddock-Taylor 10/10 4115 days 0.0 0%
Conrad Duden 10/10 4145 days 0.0 0%
scottl 10/10 4145 days true 0.0 0%
BrunoS 8/10 4180 days true 0.0 0%
Eva Duessler 10/10 4235 days 0.0 0%
Groen 8/10 4257 days true 0.0 0%
Frauke 10/10 4276 days true 0.0 0%
Caroline Cole 8/10 4522 days true 0.0 0%
Andy 8/10 4588 days true 0.0 0%
Lauren 8/10 4852 days true 0.0 0%
Cohen 7/10 4871 days true 0.0 0%
Andreas 8/10 4911 days true 0.0 0%
Elaine 9/10 4923 days true 0.0 0%
KikiNelissen 9/10 4923 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cougar Line experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.18% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 120 days. However the Cougar Line experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Cougar Line experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.14%
198 -2.15%
199 -2.17%
200 -2.18%
201 -2.19%
202 -2.20%
203 -2.21%

Final Ranking Score

94%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.